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The Cinnamon Trust, Hayle, Cornwall (On-site)
£21,840 per year
Pet Profile Co-Ordinator - Helping Owners profile their much loved companion pets with The Trust.
Posted 1 day ago Quick Apply
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Join a small & friendly team, & work in the UK's only charity supporting children, teenagers & adults affected by a rare form of eye cancer.
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Medical Research Foundation, Farringdon (Hybrid)
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We seek a Grants Officer to develop and deliver a range of research funding schemes in support of our Research Strategy.
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Page 5 of 35
Hayle, Cornwall (On-site)
£21,840 per year
Full-time or part-time (Monday to Friday 9am to 5pm (35 hours per week) Flexible hours can be considered.)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The Sunday Times Best Places to Work 2024

 MAIN PURPOSE OF JOB:

 To help and support Owners profile their much loved companion pets with The Trust.

 To identify individuals outside our charitable remit and refer them to other organisations that can offer assistance and always seek advice in the case of doubt.

To  raise a computerised record or case to log the call.

To help support the department with any administration process including inputting information on to our database.

This post will require a good overall understanding of the needs of older people and their pets.

MAIN DUTIES AND RESPONSIBILITIES:

 i. To listen to the needs of each Owner and accurately record information for each Owner and their pet by completion of a computerised case. 

ii. To raise and administer pet profiles and add to the database in professional and efficient manner.

iii. To call and reassure supporters during the process of pet profiling.

iv. To assist with reporting on pet profiles.

v. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each Owner case at the end of each conversation and appropriately refer to Management about urgent cases.

vi. To help maintain up-to-date records and mailing lists for Owners, Owners’ contacts and volunteers throughout the course of your work.

vii. To have a good working knowledge of other roles and tasks within the team and provide ad hoc support as required including inputting information.

Case types include; Dog Walking, home checks, Short term fostering, long term fostering, pet care, talks and pet profiling

v. To liaise with all other members of The Trust to help maintain a quality service.

vi. To contribute and liaise with the team by helping to update volunteer and owner cases in the course of your communications.

vii. To help maintain filing and filing systems related to your work.

viii. To liaise with all other staff of The Trust in a flexible manner.

ix. To liaise with all Owners and members of the general public in a polite and helpful way.

x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, Owners and volunteers alike).

xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

Posted by
The Cinnamon Trust View profile Company size Size: 51 - 100

“Peace of mind and practical help for older people – love, care and safety for pets”

Refreshed on: 17 June 2024
Closing date: 10 July 2024 at 12:42
Tags: Admin,Advice, Information,Operations

The client requests no contact from agencies or media sales.