Fundraising Jobs in Flexible Location

Make a Lasting Impact: Philanthropy Manager

Join the MS Society as our Philanthropy Manager and be part of a passionate team dedicated to stopping multiple sclerosis. This is an exciting 18-month fixed-term contract opportunity for an experienced major donor fundraiser to make a significant difference.

The Role:

• Develop and manage a portfolio of high-net-worth individuals, cultivating relationships to secure substantial philanthropic gifts.
• Lead a team of three Philanthropy Officers, providing guidance and support to achieve ambitious fundraising targets.
• Collaborate closely with the Head of Philanthropy and Special Events, contributing to the overall strategy and implementation of the Philanthropy programme.
• Represent the MS Society at high-profile events and meetings, engaging with influential individuals and key stakeholders.

What We Offer:

• Salary: £41,260 - £43,735 per annum plus excellent benefits.
• Hybrid working: Office-based in London, N4, with flexibility to work remotely.
• Career growth: Opportunities for professional development and training.
• Inclusive culture: We value diversity and promote an environment where everyone can thrive.
• Meaningful work: Contribute to our mission of stopping multiple sclerosis and supporting those affected by the condition.

About You:

• Extensive experience in securing five and six-figure major gifts from individuals in a charity environment.
• Proven success in identifying, cultivating, and inspiring philanthropists to support the cause.
• Excellent interpersonal and networking skills, with the ability to build strong relationships with a diverse range of stakeholders.
• Outstanding written and verbal communication abilities, tailored to various audiences and platforms.
• Exceptional organisational and time management skills, with the ability to prioritise and work under pressure.

The MS Society: We are a community of people living with multiple sclerosis, scientists, campaigners, volunteers, and fundraisers, united in our mission to stop MS. Our work is driven by the hopes and aspirations of those affected by the condition, and we campaign at all levels, fund ground-breaking research, and provide award-winning support and information.

Join Our Mission: If you're passionate about making a lasting impact and want to be part of a dedicated team, we want to hear from you. Apply now by submitting your CV and a supporting statement showcasing how you meet the essential criteria.

Together, we are strong enough to stop MS.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Salary: £50-56,000 per annum
Location: Woking, Surrey – hybrid working (ideally once a week or equivalent per month in the Woking office) or remote working can be discussed. There will be some occasional travel to Europe with this role. 
Contract: Permanent, full-time hours (40 per week - some flexibility available e.g. 0.8 FTE).

Note:

• For non-UK nationals, applicants will need to have a valid UK work permit and for all, a residency in England.
• However, there is also flexibility to be based in the WWF International Hub in Zeist, the Netherlands, for applicants with a valid EU permit.

WWF, the largest conservation organisation in the world, is seeking a Digital Fundraising Manager to manage and oversee the expansion of their online fundraising and to achieve acquisition and retention income growth targets.

WWF is an independent conservation organisation, striving to sustain the natural world for the benefit of people and wildlife. From individuals and communities to business and government, they are part of a growing coalition calling on world leaders to set nature on the path to recovery by 2030. Together, they aim to protect and restore natural habitats, stop the mass extinction of wildlife, and make the way we produce and consume sustainable.

The Digital Fundraising Manager for WWF International will work to deliver effective digital strategies and techniques across selected markets, with the ultimate aim of maximising short and long term income (primarily unrestricted). The post-holder will create and implement online donor acquisition and retention strategies, as well as develop a diverse portfolio of fundraising products for WWF International. The role is also responsible for providing vision and leadership for WWF International in the fast-moving area of digital fundraising.

This is an exciting time to be joining the team. WWF International is aiming to strengthen its digital fundraising capacity by optimising the current technical infrastructure (contact management tool, mass engagement tool, etc) and develop a strong online donor experience to acquire and retain donors in selected WWF International markets.

The ideal candidate will have significant levels of experience in the field of digital fundraising and of using digital to drive supporter action online and offline. This should include experience of designing, planning and delivering successful digital activities, such as designing and optimising the donor journey, SEM/SEO/SMO, social media (paid social) and/or digital advertising campaigns (paid search, Google grants) that generate incremental income. In terms of skills, you will need to be creative, entrepreneurial, be able to think strategically, design effective data-based action plans, and possess excellent project management skills. Finally, alongside strong interpersonal and collaboration skills, you will be proactive and results-driven with a ‘can do’ attitude to work.

CLOSING DATE: 9.00am BST, Monday 27th May.

Are you an experienced relationship fundraiser who wants to have a direct impact on approximately 7 million people in the UK who live with tinnitus? If you want to generate income that supports research to drive progress towards a cure, this could be the perfect opportunity for you.

Position: Major Donor, Legacy and Membership Fundraising Manager

Location: Sheffield Office with remote working options (1 day in the office per week)

Salary: £38,000

Contract Type: Permanent and full time; 35 hours per week (may include longer hours depending on requirements)

About Tinnitus UK:

Tinnitus UK is a Sheffield based charity dedicated to providing support services, research, and prevention advice for individuals living with tinnitus. As the world's leading provider in this field, they aim to alleviate the burden of tinnitus for the one in seven adults affected in the UK.

Their mission is a world where no one suffers from tinnitus. They provide free support services, lead in tinnitus research, connect the research community with tinnitus sufferers, and collaborate with healthcare professionals to ensure effective management of tinnitus.

About the role:

You will play a pivotal role in driving our fundraising efforts to the next level. Your responsibilities will include developing and implementing strategies to engage major donors, leveraging legacy funding opportunities, and expanding Tinnitus UK's membership base. By capitalising on Tinnitus UK's strong communication assets and brand awareness, you'll spearhead initiatives to secure vital funding to support their mission.

As Major Donor, Legacy, and Membership Manager you will:

• Develop and execute a robust major donor fundraising strategy.
• Cultivate and nurture relationships with major donors and philanthropists, leveraging existing contacts.
• Create a pipeline of strategic gift solicitation stages to maximise donor potential.
• Increase awareness of legacy opportunities.
• Develop and execute a plan to significantly increase and enhance Tinnitus UK's individual membership.

About you:

You will demonstrate exceptional relationship and communication skills, including:

• A track record in securing income from major donors and philanthropists including knowledge of membership / legacy fundraising.
• Familiarity with major donor engagement and reporting standards for significant donations.
• Strong understanding of fundraising best practices.
• The ability to work with a board of trustees to develop a portfolio.
• Emotional intelligence and outstanding interpersonal skills.
• Highly organised, able to work with a diverse pipeline of both warm and cold prospects.

Join Tinnitus UK in making a difference in the lives of millions affected by tinnitus.

If you have a fearless personality, boundless tenacity, and a desire to have an enormous impact on the 1 in 7 people who suffer with tinnitus, we'd love you to get in touch.

Please send a copy of your profile or CV to Ellen Drummond & Priya Vencatasawmy at Charity People as the first step.

Deadline: 9am, Friday, 24th of May.

First stage interviews: This will take place on the 31st of May (virtually).

Second stage interviews: In the Sheffield office on the 5th & 6th of June.

Please get in touch as soon as possible if you are interested, we would love to begin conversations with interested candidates.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Harris Hill are delighted to be partnering with a national sight loss charity, in their search for a Trusts and Philanthropy Fundraising Manager to join their team.

As Trusts and Philanthropy Manager, you will contribute to the development and implementation of plans to grow income from trusts, major donors and statutory funders by developing excellent written proposals, applications and reports. You will deliver exemplar stewardship to donors which responds to their individual needs and inspires continued support, mostly through written and telephone communications but also includes participation in events, visits and meetings. You will use fundraising research resources to carry out research to identify and cultivate prospective funders. You will also collaborate with colleagues, especially in the services and research teams, to gather information representing project needs, aims and deliverables; ensuring that what is presented to funders is aligned to the delivery side of the organisation.

To be considered for this role, you will need:

• A successful track record in trusts fundraising including developing multi-year proposals for 5 and 6 figure gifts.
• Experience in effectively stewarding funder relationships.
• Excellent writing skills for delivering inspiring proposals and reports to a deadline.
• Experience in developing and maintaining funding relationships that inspire repeat gifts.

If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 020 7820 7332.

Salary: £35,000 - £38,000
Permanent, Full-time (Part-time - 4 days per week is also considered).
Location: Andover with flexible hybrid working or Remote.

Deadline - Wednesday 22nd May at 9am
Application process - CV and Cover Letter

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Harris Hill are delighted to be partnering with a fantastic mental health charity, in their search for a Fundraising Executive (Trusts) to join their team.

As Fundraising Executive (Trusts), you will drive and accelerate income predominantly from charitable trusts and deliver an unrivalled supporter experience. You will assist with researching grant making organisations (e.g. charitable trusts, lottery and statutory organisations) to match identified funding needs, including essential core costs. You will be responsible for a charitable trust/statutory funding portfolio agreed with line manager. You will also write and lead on high quality funding proposals including assisting with project budgets.

To be considered for this role, you will need:

• Experience of researching, drafting and submitting successful bids to charitable-trusts and/or statutory funders for >£10k
• Excellent written communication skills; (e.g. drafting formal letters/fundraising applications/ fundraising materials/social media or similar)
• Proven diverse formal & informal verbal communication skills including ability to engage and inspire supporters to fundraise (e.g. leading meetings/giving presentations to a range of stakeholders/motivating fundraisers or transferable skills)

If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 020 7820 7332.

Salary: £31,214
2 year Fixed Term Contract, Full-time (Part-time - 3 or 4 days per week is also considered).
Location: Harrow with Hybrid working

Deadline - Monday 27th May at 9am
Application process - CV and Cover Letter

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are thrilled to be partnering with a well-known homelessness charity to support the recruitment of a new Senior Direct Marketing Officer, within the Acquisition team.

What’s on offer:

• A competitive Salary - £35,000-£39,000 (Depending on experience)
• Hybrid Working, with 2 days per week in the London office
• Full-time 35 hours per week
• Excellent benefits, including Private Medical Insurance

The successful candidate will be responsible for increasing income by strategically developing, implementing, managing and analysing campaigns to recruit new donors through a variety of different media channels, ensuring that messages are on brand and reflect the charity’s benefactors authentically.

This role requires in-depth knowledge and management of a number of different channels including; DRTV, press, inserts, outdoor & digital. This role will also build strong relationships with internal contacts and a number of agencies, and external partners to create innovative and engaging propositions which maximise lifetime value.  

If you’re a Direct Marketing professional with a creative flair and passionate about ending homelessness, this could be the role for you!

We’re looking for the following skills and experience:

· Demonstrable experience of working in a busy direct marketing environment, working to tight deadlines

· Experience of writing fundraising or direct marketing copy

· Proven experience of DM campaign management, including developing new creative approaches, and working closely with agency partners and suppliers.

· Strong working knowledge of direct marketing techniques and mechanics, especially within DRTV or print based channels.

· Experience of managing expenditure budgets and a diverse number of recruitment channels.

· Previous charity experience is advantageous, but by no means essential.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

The biggest girl-led organisation in the world, The World Association of Girl Guides and Girl Scouts (WAGGGS) is looking for a Strategic Partnerships Manager to join their global team. This amazing organisation provides leadership development, advocacy, and community action while continuing to empower girls and young women worldwide.

As the Strategic Partnerships Manager, you will be key in cultivating new long-term corporate partnerships and working closely across departments to develop innovative funding propositions. With a collaborative approach with internal teams and offering a hybrid or remote working style, this is a fantastic opportunity to extend your skills and really make a difference in this organisation.

As Strategic Partnerships Manager, will need:

• Experience with high-value corporate partnerships
• Experience in complex contract development and negotiations
• Excellent communication and influencing skills

Deadline: 19^th May 2024
Salary: £ 40,000
Contract: Permanent Full time
Location: Hybrid-London OR Remote

If you would like to have an informal discussion, please call Jake on 02030 062787 or email your interest along with your CV to [email protected]

Ashby Jenkins Recruitment is a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserves the right to end the application period sooner.
 

Prospectus is excited to be working on behalf of an organisation that strives to improve self-government processes around the world through partnering with local institutions that support political engagement.

As the Head of Business Development and Funding Partnerships, you will lead on the implementation of multi-year Business Development Strategy. You will proactively identify, liaise with and manage relationships with current or potential strategic global donors on business development-related processes and opportunities and consortia partners.

This is a UK-based with the option for remote working. This role will require occasional travel to HQ in London to fulfil operational requirements and the salary for the position is £53,000 - £62,000 per annum.

To be successful, you will have substantial experience of business development, commercial insight, programme design, and bid development. You will have a proven track record of securing high value contracts and grants from institutional donors.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ariha Semontee at Prospectus.

If you are interested in this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Prospectus is delighted to be working with Ripple Effect to recruit an Individual Giving Manager.

Ripple Effect is a dynamic and passionate international development charity on a mission to create a powerful and lasting impact. Their vision is to see a rural Africa that is confident, thriving, and sustainable, with a growing economy and higher living standards for all. Ripple Effect have honed their focus on three critical areas: Farm Systems, Gender and Social Inclusion, and Enterprise Development. Through these pillars, they're dedicated to combating poverty and nurturing a vibrant, thriving African landscape that will flourish for generations to come.

In this role, you'll be immersed in an active environment where your skills in direct marketing and fundraising will be put to the test. From analysing data and managing an activity budget, to forging strategic partnerships with agencies, you'll play a vital role in expanding Ripple Effect’s reach and impact. Collaborating across teams and borders, you'll lead projects that shape engaging supporter journeys, fostering meaningful connections with their cause.

Desirable experiences include planning and executing cash fundraising appeals, planning engagement opportunities for supporters and customers such as events, and showcasing your digital marketing prowess. Whether it's crafting compelling copy or building relationships to inspire action, you'll be at the heart of all Ripple Effect’s communication efforts.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus.
   
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. To apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply.

For over 500 years, Guy's and St Thomas' Foundation have been a constant in London's ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.

As an independent organisation, Guy's and St Thomas' Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy's & St Thomas' Charity, Guy's Cancer Charity & Evelina London Children's Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.

This is an opportunity to join the Guy's and St Thomas' Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income - this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it's family of linked charities.

As the Engagement Events Lead, you will oversee the planning, project management, and delivery of a diverse portfolio of bespoke events across the organisation. These events, ranging from dinners and receptions to webinars and VIP tours, will serve to maximize donor cultivation and stewardship opportunities. With a keen attention to detail, you will prepare and maintain project plans for each event, ensuring that deadlines are met, and budgets are adhered to while providing regular updates to stakeholders.

Working closely with colleagues across fundraising, particularly with the High Value Fundraising teams, you will build strong working relationships to ensure the successful delivery of events. This entails leading project group meetings, responding to inquiries from various stakeholders, and advocating best practices in event management. Additionally, you will supervise staff and volunteers at events and maintain excellent relationships with internal colleagues and external stakeholders to facilitate effective collaboration throughout the event process.

To be considered, you will bring experience of delivering successful event/project management in a fundraising environment and will have planned and delivered a portfolio of events/projects to meet targets, within budget. You will also have a proven track record of building and maintaining relationships with a variety of stakeholders from diverse backgrounds

To apply, please either send an updated CV in response to this advert, or contact Sema Hussein at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.

Guy's and St Thomas' Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Across the country, in every city and on every street, RBL is there to support our Armed Forces community as the UK's leading Armed Forces charity. The Royal British Legion is looking for an experienced manager to lead their philanthropy, mid value and trusts function and make a difference to the lives of those who have served to keep us safe and protect our way of life.

The Head of High Value Giving will come in to a portfolio with huge potential and a solid base to build from. The successful candidate will own and lead the high value programme, be the in-house expert and transform high value giving to fund crucial services for the armed forces community,

The post holder will have the experience, energy, and expertise to recognise the vast opportunity within the team and take the programme to the next level. They will lead by example in cultivating both UK based and international trusts and develop relationships with key stakeholders to build out a major donor programme, whilst overseeing an amazing team to continue to deliver brilliant results. 

If you are an ambitious and proactive fundraiser, with high value fundraising or trust experience, this is a fantastic opportunity to lead the High Value team at the Royal British Legion.

For over 500 years, Guy's and St Thomas' Foundation have been a constant in London's ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.

As an independent organisation, Guy's and St Thomas' Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy's & St Thomas' Charity, Guy's Cancer Charity & Evelina London Children's Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.

This is an opportunity to join the Guy's and St Thomas' Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income - this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it's family of linked charities.

As the Product Development Lead you will be a crucial role within the fundraising team, focusing on the strategic planning and execution of a diverse range of fundraising products. This position is pivotal in identifying innovative opportunities that resonate with the charity's strategic vision, leading efforts in insight gathering, ideation, prototyping, and testing. The aim is to craft fundraising products that not only raise funds but also enhance the quality of life for the beneficiaries.

In addition to product creation and development, this role involves extensive collaboration with various stakeholders across the three charities, including NHS front-line staff, directors, and senior leadership, to foster a culture of innovation and support for new initiatives. As part of the Fundraising Innovation strategy, the role encompasses leading new product development sprints, analysing fundraising events, and working closely with managers to capitalise on collaborative opportunities, all aimed at increasing income and diversifying the funding base.

They are seeking someone who has a strong understanding of new product development principles and the ability to take products from concept to market, ideally gained within a fundraising setting. You will have experience using data insight for decision-making, and time management skills to consistently meet deadlines. Experience in building relationships and influencing stakeholders across the organization, as well as knowledge of fundraising regulation, databases, and Facebook fundraising, are highly desirable attributes for this role.

To apply, please either send an updated CV in response to this advert, or contact Sean Fallows at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.

Guy's and St Thomas' Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

For over 500 years, Guy’s and St Thomas’ Foundation have been a constant in London’s ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.

As an independent organisation, Guy’s and St Thomas’ Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy’s & St Thomas’ Charity, Guy’s Cancer Charity & Evelina London Children’s Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.

This is an opportunity to join the Guy’s and St Thomas’ Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income – this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it’s family of linked charities. 

The Supporter Experience and Journeys Lead, part of the Supporter Experience Team, will be responsible for overseeing the daily implementation of supporter journeys. This entails managing timelines and ensuring that all deliverables are achieved.

The Contract:

Salary: £37,332 to £42,099 (depending on experience)

Contract Type: Permanent

Hours: Full time 35 hours per week

Work arrangements: Hybrid

Benefits:

• Up to a 12% employer pension contribution.
• Annual personal development budget.
• Annual health and wellbeing personal allowance.
• Enhanced maternity, paternity, and parental leave pay, accessible without length of service requirements.
• Health and wellbeing programme offering optional free yearly health check-ups.
• Support for healthy eating, including fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT Kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays).
• Subsidies for glasses.
• Employee Assistance Programme.
   

About the role:

As the Supporter Experience and Journeys Lead you will collaborate closely with fundraising and support teams, managing the supporter panel and implementing new initiatives to enhance supporter experiences. You’ll update the supporter experience toolkit and ensure alignment with organisational best practices.

About you:

• Experience of developing best in class user journeys and experiences in the commercial or non-for-profit sector.
• Experience of facilitating or supporting on user research activities including focus groups, surveys, and user testing.
• Experience in reporting, evaluating, and testing.
• Experience of facilitating workshops both virtually and in person.
• Knowledge of a Fundraising Database (e.g. Raiser’s Edge or Salesforce) 
• Knowledge and demonstrable experience of adhering to GDPR and PECR laws and codes of conduct.
• Understanding of NHS Charities or healthcare fundraising

To apply, please either send an updated CV in response to this advert or contact Gemma Hannington at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.

Guy’s and St Thomas’ Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.

Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.

The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.

As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.

Responsibilities:

• Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
• Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
• Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
• Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
• Responsible for any complaint escalation/investigation.
• Develop and manage the team, performance management and the performance development review.
• Ensure the team are processing direct debits in accordance with BACS rules and regulations.
• Deal with queries and questions raised about our direct debits processes.
• Ensure all income is tracked and all donations are banked and thank in a timely manner.
• Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs. 
• With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.

To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;

• Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
• Experience of managing and responding to complaints and feedback
• Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
• Experience of the BACS direct debit claiming process and following regulations

Salary: £36,309 - £42,085 per annum

Hybrid Working; 3 days office based and 2 days working from home.

Rolling Recruitment, deadline asap.

Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required. 

'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.