Arts, Culture, Heritage Jobs

Join our Finance team and you’ll be working with the existing Finance Office,r and supporting the Finance Manager in handling all our accounting needs.   

If you have excellent attention to detail, experience of day-to-day finance procedures, and would like to work with an organisation that champions disabled artists, you could be our new team member. 

Unlimited commissions extraordinary work from disabled artists that will change and challenge the world. We support, fund and promote new work by disabled artists, for UK and international audiences. We’re funded by Arts Council England, Arts Council of Wales, British Council, Creative Scotland, and Paul Hamlyn Foundation. 

Since 2013 we’ve supported over 521 artists and their work has reached audiences of over five million people. This makes us the largest supporter of disabled artists world-wide. With an intersectional disabled-led team and board, we’re passionate not just about talking about equality and diversity, but actually putting it into action.   

This is a permanent, remote working role with a salary of £29,757 per annum, pro rata. We welcome applications for 40 hours full time or 32 hours (0.8 full time equivalent) including breaks. Your responsibilities will include recording transactions, processing invoices, expense claims and grants, administering the charity’s bank accounts, payroll, and audits. 

Unlimited is delighted to make reasonable adjustments to existing practices and procedures to meet access requirements and supports all team members to apply to Access to Work to cover relevant costs. Our recruitment pack is available in a variety of formats, including large print, audio, Easy Read, and English, Scottish Gaelic and Welsh languages. 

We also love inclusivity and value lived experience in all its forms, so people from the global majority*, who are LGBTQIA+, disabled** and/or from working class or low socio-economic backgrounds are particularly encouraged to apply.   

* This includes, but is not limited to, people of Black Caribbean, Black African, South Asian, East Asian, Southeast Asian, West Asian, Arab, Latinx, Jewish, Romany and Irish Traveller heritage.   

** This includes but is not limited to, those who define as disabled people, as people with long term health conditions, as deaf, Deaf, neurodivergent or in relation to their health-related access requirements.   

People from these groups are still currently under-represented in the arts nationwide, and we’re committed to challenging and changing this.   

Role: Facilities Manager

Contract Type: Permanent, 0.8FTE - 30 hours per week

Salary: Up to £25,200 (pro rata of £31,500)

Reporting to: Executive Director

Responsible for: Guest Services x 2

New Art Exchange (NAE) is a pioneering creative space in Hyson Green, Nottingham. We’re the UK’s largest gallery dedicated to contemporary visual arts from the Global Ethnic Majority. We set out to reshape the contemporary art narrative by championing diversity and inclusivity and by providing a platform for underrepresented voices in the art world. 

Purpose of the role

The Facilities Manager will be a key member of NAE’s operations team, responsible for overseeing the maintenance and operations of our 4-storey building (including gallery spaces, meeting rooms, performance space, workshop, artist studio, cafébar, plant room and technical storage) is fit for purpose.

Main duties of the role

Oversee planned preventative maintenance (PPM), testing/inspections, and reactive repairs across all building services including but not limited to plumbing, electric wiring, HVAC, lifts, film alarm, emergency lighting, fire extinguishers and suppression systems, intruder alarm, CCTV, access control, pest control, etc, within budget.

Ensure NAE’s building is always well-presented, clean and aesthetically in a good state of repair, ensuring all areas are maintained in a tidy and well organised.

Responsible for the management of the facilities budget, including negotiating the best possible value across utilities, contracts and service level agreements.

Ensure all maintenance and service works take place with agreed SLA’s, is delivered on time and to budget and service reports and other filing is well managed.

Responsible for Health and Safety across the building and organisation including health and safety policy, fire strategy, risk assessments covering all areas of the building and specific RAs for each event, safe systems of work, accident/incident reports and compliant filing.

Responsible for building security systems, keys and fobs, alarm monitoring and keyholding services, and alongside the General Manager oversee emergency procedures & act as a fire warden.

Responsible for premises cleaning (including line management of two part-time cleaners) and associated services such as waste management and sanitary collections.

Support the Executive Director to develop and implement an Environmental Policy to ensure that NAE considers the environment within all new and existing suppliers’ arrangements.Responsible for carbon footprint reporting.

Employee Benefits: 

26 days annual leave per annum (pro rata of 33 days - including Bank Holidays), 4% employer pension contribution, Sick Pay, Discounted Food and Drink, Employee Wellbeing Programme & Flexitime.​

For further information please refer to the job description attached below.

How to apply

Please submit a 2-page covering letter & a CV (of no more than 2 pages) outlining why you are interested in the role and working for NAE and how you feel your experience meets the criteria. Applications should be sent via 'Quick Apply' by 5pm on Wednesday 19 June 2024.

Please also complete the Equal Opportunities Form when submitting your application https://bit.ly/4aoKKDV

Philanthropy Manager
Advancement
Full-time
Permanent
£42,400 per annum
Application deadline: 12pm (midday) on Monday 3 June 2024

About us:

The British Museum is one of the world's best-known and most-visited museums in the world and it is free and open to all. The Museum looks after an extraordinary collection of objects that span time, culture and continents. Its eight million objects allow us to explore the diversity of human cultures and our common humanity.

The Advancement Department plays a vital role in advancing the Museum's mission, reach, and impact, fundraising for an array of exciting projects and activities. You will be joining the Philanthropy Team which has a track record of securing donations from a variety of supporters including philanthropic individuals and charitable foundations.

With bold plans for the future and Dr Nicholas Cullinan starting as Director this summer, it is an exciting time to join the Museum.

About the role:

Reporting to the Head of Philanthropy, this post plays a key role in securing and stewarding major gifts from individuals and private trusts and foundations. You will be managing and actively developing existing donors, as well as proactively identifying and cultivating new donor opportunities. The role will involve attending cultivation and stewardship events as well as liaising with the prospect research function and wider Philanthropy team. You will also be responsible for managing and developing one Philanthropy Officer.

About you:

The successful candidate will be an effective face-to-face fundraiser with experience of securing high value donations and managing the full lifecycle of significant donor relationships.

You will be highly motivated and able to work under pressure to meet deadlines and financial targets, with excellent communication and people management skills. Strong administrative and organisational skills are essential for this role.

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
• Interest-free travel, bicycle and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

We are looking for a vibrant outward thinking and dynamic Project Co-ordinator who is self motivated and can work with minimal supervision on an exciting project that will provide evidence and information for future funding applications. 

Overall Purpose of the role:

 The Project Co-ordinator will be responsible for liaison with the Project Team and consultants on the delivery of a number of studies and activities as part of a National Lottery Heritage Fund award. 

Key Tasks and Responsibilities:

Role Specific

· New Jetty Project

•  Lead on the New Jetty Project reporting to the Project Manager/Assistant Project Manager
•  Revising project work plans for the Jetty Project as appropriate, to meet changing needs and requirements with Management Team.
• Business Plan and Feasibility Study
• Supporting Project Manager and Assistant Project Manager on managing the day-to-day operational aspects of The National Lottery Heritage Fund resilience project. 
• Ensuring the Management Team keeps to schedules and agreed project plan. 
• Collect and organise data that is required for Management Team and Consultants
• Monitor expenses ensuring budgets are not overspent.
• Keeping details of all budgets.

· To create and maintain a log of work records, in an agreed way, ensuring all tasks are undertaken within pre defined time parameters

· Maintaining an online filing system for all elements of work plan

· Scheduling and attending meetings where required.

· Being the key point of contact for The National Lottery Heritage Fund

· Manage own diary and annualised hours contract.

· Update Social Media as requested.

General:

· Be proactive in identifying and reporting all activities.

 Key Skills

• 1-3 years’+ experience within a project coordinator, or junior project co-ordinator role

• Experience in multitasking with and managing multiple projects.

• Attention to detail for ensuring the project meets all the business' standards and goals.

• Strong administrative skills

• Excellent interpersonal, communication and influencing skills.

• Passion to go above and beyond for the work of The Steam Tug Brent Trust

• MS Office experience (vital) including Word; Excel; PowerPoint.

• Canva; Photoshop and other similar apps

• Use of Social media

• Attention to detail with analytical/statistical analysis skills.

• Familiarity with boats and/or Maldon waterfront desirable

Any other duties:

· Undertake other such duties as may be reasonably required from time to time including support of the Trust’s programme of events and activities.

Job Type:

· Part-time Fixed Contract 0.2

• Annualised hours
• Flexible
• Fixed contract 16 months

· Work Location: Hybrid ideally within 10 miles of Maldon.
(Meetings as required in Maldon)

Salary

FTE c£28000-£32000

This is an exciting opportunity to play a crucial role in the NT’s new Stories Start Here campaign. The Senior New Partnerships Manager will play a pivotal role in securing new partnerships for the Corporate Development team, and leading our new business efforts by identifying, cultivating and securing new partnerships at the six and seven-figure level as well as playing a crucial role in the wider team’s endeavours to secure and uplift corporate partnerships.

The successful candidate will have the following: 

• Proven track record of personally soliciting corporate partnerships at the six-figure level and above.
• Experience of dealing with C-suite individuals and senior volunteers.
• Ability to build strong, authentic relationships with supporters, stakeholders and colleagues at all levels. 
• Experience of line management.
• Experience of budget setting and monitoring.
• Excellent personal presentation and communication skills, and attention to detail.

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Friday 7th June at 12 noon

We have an exciting opportunity for a passionate conservation professional to join the Trust and play a key role in the care and conservation of our outstanding churches, a fascinating and unique collection of highly listed historic buildings.

Churches Conservation Trust is the national charity protecting historic churches at risk, ensuring they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

As a Conservation Projects Manager and a key member of the national Conservation team, you will work with experienced consultants and skilled craftspeople, with national and regional colleagues, volunteers, local partners and stakeholders to develop and manage a range of holistic, conservation and new use projects, from inception to completion, and providing professional advice and support to community led projects.  You will lead on all capital, conservation and maintenance, programmes in the region.

You will have expertise and specialist knowledge in the field of historic building repair and conservation, and a proven track record of project management (client side) in the heritage sector. You might be a Building Surveyor, a Conservation Architect, an Estate Manager, or a Project Manager, in this continually varied and unique role you will be working on some of the most significant historic buildings in the country. As you’ll be working on projects across the region, but not exclusively, it is essential you have a full driving license.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

If you have any questions, please contact us.

The closing date for receipt of applications is 8am on Monday 17th June 2024.

The interviews will take place in Northampton on Tuesday 25th June. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

A National Museum renowned for housing once of the finest arts collections in the world is currently seeking an Interim Financial Controller to join the team for an initial 6 month period.

Reporting into the Director of Finance & Resources, the Financial Controller will be responsible for the day-to-day financial management of the organisation and is the first point of contract for internal and external stakeholders. You will be responsible for ensuring the accurate and time financial reporting and produce monthly management accounts.

Duties will include the following:

• Preparation of all routine and ad hoc reports drawn from accounting records
• Production of monthly management accounts, including variance analysis
• Monthly reports for all budget holders
• Coding of all self-generated income, ensuring that recognition complies with the relevant accounting standards  
• Maintenance of the Fixed Asset register (reconciliation performed annually as part of the year end process)
• Payroll reconciliation (payroll is performed by an external third party provider)
• Preparation of the annual budget and periodic reforecasts of budget throughout the year
• Monthly counting and banking of the donation boxes
• Regular monitoring of bank accounts and working capital

What's in it for you?

• The role will be offered for an anticipated initial period of six months on a daily rate or fixed term
• Hybrid working 2/3 days in the office
• Daily rate – £300-£400pd depending on experience

What are they looking for? 

• A hands-on Financial Controller/Head of Finance
• You may be a Part-qualified or Fully qualified accountant 
• You will be available to start immediately
• Experience working in a charity or arts organisation
• An interest in the Arts is desirable

Invisible Palace is currently looking for a Youth Support Worker to join an established circus project that works with local a primary school and youth partners in the Bromley and Lewisham areas of London.

Your experience does not necessarily need to be in a school or youth work setting, but could be working or volunteering in youth groups, sports coaching, after school clubs or the care sector.

You will need to have availability during late afternoon and early evening and during school holidays, these are the times when activities on the circus programme take place.

Job Description - Freelance Youth Support Worker

• Freelance contract of up to 8 hours per week at £18 per hour for an estimated 44 weeks of the year.
• Available after school, early evening, and school holidays.
• Attend after school club sessions periodically to understand the needs of participants and support participation in the wider circus programme, currently Wednesday evenings 10 weeks per term.
• Attend taster sessions for youth groups to understand the needs of participants and support participation in the wider circus programme, usually afternoon sessions during half term or summer holidays.
• Have a supportive and encouraging attitude, to inspire trust and good communication with young people and families.
• Identify needs of young people and support those needs to minimise barriers to participation in the circus programme.
• Provide guidance, mentorship, and support to young people as they navigate challenges and pursue their goals within the programme.
• Support young people directly with travel to and from sessions at local circus school using bus, taxi, or with volunteer drivers. Usually early evenings.
• Support young people with additional behavioural needs during sessions this may involve attending after school session more frequently.
• Work closely with colleagues from Invisible Palace and partner organisations to support good and clear communication for the benefit of young people taking part in activities.
• Enhanced Child Workforce DBS will be undertaken for successful candidate.

level= are proud to be supporting CIMSPA in their search for a new Head of Workforce Policy. CIMSPA is a professional development body dedicated to the sport and physical activity sector in the UK.

CIMSPA's mission is to inspire the nation to become more active by supporting, developing and enabling professionals and organisations to succeed.

The role of Head of Workforce Policy will be responsible for developing and managing new and effective partnerships with people and organisations that are essential to the delivery of CIMSPA's strategic aims. They will align the partnerships to their existing policies and work with them to ensure those policies are fit for purpose, engaging, and supporting the delivery of CIMSPA's strategic objectives.

• Salary ranging from £41,790 to £56,195 per annum
• Hybrid working model allowing a balance between the head office in Loughborough and home working
• Be part of a company that values diversity and inclusivity

The Role:

As our Head of Workforce Policy, you will:

• Develop and manage new partnerships that align with CIMSPA's strategic objectives
• Work with existing partners and the wider governance structure to review and develop new policies
• Represent CIMSPA in strategic discussions with government departments and other bodies
• Drive the CIMSPA policy team and manage our relationships with international partners
• Develop, sustain, and enhance close working relationships with CIMSPA systems partners
• Manage teams and work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organisational effectiveness.

The Candidate:

The ideal candidate for the Head of Workforce Policy role should have:

• A background in developing policies, procedures and operational plans in the sport and physical activity or allied sectors
• A background working in a senior management or leadership position
• A background working in coordinating, managing, and chairing meetings of multiple stakeholders
• Ability to think strategically and translate that into detailed project and operational plans
• Excellent interpersonal skills and excellent written English

The Package:

• Salary ranging from £41,790 to £56,195 per annum
• Hybrid working arrangements
• Unlimited holidays plus bank holidays
• Life assurance
• BUPA Cashplan
• Enhanced maternity, paternity, adoption and surrogacy leave
• Monthly healthy living allowance of up to £30 per month.

CIMSPA believe in creating a work environment that is enjoyable and rewarding. They offer more than just the basics, with benefits such as one-to-one time with their CEO, quarterly staff awards, flexible working, employee of the year award, regular team events, funded qualifications, and a personalised development plan. They are committed to building an inclusive and diverse workforce, and ensure a fair and non-biased procedure in their recruitment practices.

To apply for this role, you will need to first register your interest by submitting your CV. Your CV will only be used for information purposes and will not be relevant in the application process. You will then be emailed a response containing a link needed to answer some work-related questions. Our goal is to assess your approach to a problem and better understand what knowledge and skills you have. Your answers will be anonymised, randomised and reviewed by a diverse panel.

We also think giving feedback is incredibly valuable for candidates, so at the end of the process, you'll see how well you performed during the application process.

The closing date for applications is Monday 10th June 2024 at Midday, and the deadline for submission of the work-related questions is Wednesday 12th June 2024 at midnight.

If you have any accessibility requirements or would like to understand our process further, please contact

Similar roles include Policy Manager, Strategic Partnership Manager, Workforce Development Manager, Head of Policy Development, or Senior Policy Officer, this Head of Workforce Policy role could be the perfect fit for you.

Exciting opportunity to join Diverse city in the newly created role of Development Manager to act as the key point of contact for matters relating to the development and implementation of their fundraising strategy supporting the Senior Leadership team. 

Please view our candidate pack for full details of the role responsibilities and skills and experience required. The pack is also available in BSL and Audio format. The candidate pack is available as an application resource below or when you click on Quick Apply. 

Job Responsibilities

Key areas include:

• Trusts and foundations
• Individual and corporate giving
• Event planning
• Good practice, such as ethical fundraising
• General

Trust and foundations

• Update the trusts and foundations database and managing the pipeline of activity
• Prepare tailored applications to trusts and foundations
• Manage reporting deadlines to funders
• Work closely with the artistic teams and Executive Director to shape proposals
• Create budgets working with the Executive Director, Finance Director, Artistic Directors and Project Leads 

Individual and Corporate Giving

• Create individual giving schemes, exploring the potential for new initiatives such as membership and legacy programmes
• Cultivate relationships with potential individuals and steward donors
• Research potential corporate supporters – both corporate social responsibility (CSR) and sponsorship
• Pitch to potential donors and supporters

Event Planning

• Create a programme of cultivation events which could:

- thank and nurture existing donors

- act as a precursor to giving

- introduce individuals and companies to potential campaigns

- begin new relationship development

Good practice, such as ethical fundraising

• Development of an ethical fundraising statement, in partnership with Executive and Board
• Ensure compliance with fundraising regulations
• Supporting team in being part of a fundraising culture

General

• Day to day management of fundraising budget, creating and monitoring income targets and delivering compelling company messaging around charitable giving on and offline. 

Ideal candidates will have skills and experience as shown in the candidate pack including:

• Evidence of alignment with charity’s vision, mission, values and commitment to equality, diversity and inclusion.
• Lived experience of disabling or marginalising barriers.
• Understanding and experience of performing arts landscape, key figures, organisations and funders.
• A curious, inclusive, flexible and collaborative working style with proven ability to work as part of a team across all levels.​.
• Clear communicator, team player, tolerant of other views.
• Fundraising track record, delivering against targets (in a similar sized arts or not-for-profit) and of securing significant donations at the five-figure level or more.
• Experience of monitoring and reporting against targets and managing budgets.
• Adept at supporting and structuring negotiations and at building relationships with stakeholders including Arts Council England.
• Thorough knowledge of the relevant fundraising legislation, regulations and financial issues and fundraising obligations of arts charities/Arts Council National Portfolio Organisations.
• Strong literacy, administrative, time management and organisational skills.
• Proactive approach to continuing professional development.
• Experience of dealing with public sector organisations at a senior level.
• Membership of relevant educational and/or professional bodies.

To Apply

Please submit your CV, and one side of A4 or record up to 3 minutes of audio or video telling us why you fit this role. The link for video upload is in the candidate pack

People from the global majority, who are LGBTQIA+, disabled and/or from working class or low socio-economic backgrounds are particularly encouraged to apply.

We guarantee interviews to all candidates identifying as D/deaf or disabled who meet the person specification outlined

Liverpool Philharmonic, one of the largest music organizations in England, is seeking an experienced Trust and Foundation Fundraising Manager. In this vital role, you will develop and implement strategies to grow revenue from Trusts and Foundations to support of our pioneering music education, health, and community engagement programs.

As a key member of our development team, you will craft compelling proposals and materials that articulate the profound impact of our work. Your exceptional written skills will be instrumental in raising funds. This is an opportunity to represent an organization deeply committed to using the transformative power of music to enhance lives.

Key Responsibilities:

• Develop and execute a strategic fundraising plan to grow revenue from trusts and foundations, building on the organization's current annual income of approximately £800,000 from these sources.
• Conduct prospect research to identify new funding opportunities aligned with the Liverpool Philharmonic's mission and programs.
• Craft compelling proposals, reports, and other materials that articulate the impact of Liverpool Philharmonic's work and make a persuasive case for support.
• Manage a portfolio of existing and prospective trust and foundation funders, cultivating strong relationships through exemplary stewardship and communication.
• Collaborate closely with the Head of Philanthropy and other colleagues to align fundraising efforts and ensure a cohesive donor experience.
• Represent Liverpool Philharmonic with professionalism and passion, serving as an ambassador for the organisation's transformative work through music.

Requirements:

• Minimum of 2 years of successful trust and foundation fundraising experience, with a track record of securing significant grants.
• Exceptional written and verbal communication abilities, with a talent for crafting persuasive proposals and materials.
• Strong project management and organizational skills, with keen attention to detail.
• Proficiency in budget development, financial reporting, and data analysis.
• Genuine enthusiasm for music and an appreciation for Liverpool Philharmonic's artistic and community impact.
• Self-motivated, with the ability to work independently and manage multiple priorities.
• Collaborative team player with outstanding interpersonal skills.

Key Information:

• Salary: £33,500 per annum (pro-rata if part-time)
• Employment type: Full or Part time, Permanent
• Hours of work: The contracted hours for this post are 35 hours per week, but part-time work will be considered for the right candidate. Normal office hours are Monday – Friday, 9.30am to 5.30pm but working flexibly across evenings and weekends is sometimes required. There is the option to work from home up 2 days per week, depending on the business needs.
• Holidays: 26 days (pro-rata if part-time) plus bank holidays
• Place of Work: The normal place of work is Liverpool Philharmonic Hall with flexibility for some remote working. Working flexibly across evenings and weekends is sometimes required.

Benefits:

• Complimentary Staff Tickets
• Health Cash Plan
• Pension
• Training and Development
• Service Awards
• Discounted Staff Parking
• Rail and bus services
• Cycle to work

Could you be New Writing North’s next Senior Marketing and Communications Manager? After 10 years, our current postholder is leaving for new adventures and their departure has created an opening. We seek a full-time Senior Marketing and Communications Manager to join our small, busy and creative team at NWN. This is a great opportunity for someone with at least three years’ experience in a similar role, who has an interest in contemporary literature and is looking to develop their career in the creative industries. It’s an exciting time to join the organisation as we develop new audiences and work towards creating a Centre for Writing and Publishing in Newcastle upon Tyne.

This role is central to NWN providing marketing support across all of New Writing North’s varied programme, including international literary prizes, young writers’ groups, and festivals and events. You will also shape the marketing and communications and audience development strategic plans and, will work closely with colleagues from different programme teams developing relationships with audiences and stakeholders online. The ideal candidate will have expertise in marketing and communications, and especially digital marketing and its potential for developing audiences. You will be a creative self-starter with a willingness to engage with audiences and to devise, test and evaluate new marketing initiatives.

Job title: Organisation Development Design Partner

Hours: Full time

Working pattern: Hybrid (2 days per week office based)

Location: London, Closest tube Borough

Contract type: 12-month FTC

Salary: £52,188 to £57,492 per annum, inclusive of (£4,452) London Supplement

Do you have experience of organisational design? Can you look at current operational HR models and identify changes? Are you analytical with the ability to produce detailed reports?

This long-standing establishment are seeking an experienced organisational Development Design partner to support a large scale program to provide people and organisational overview and technical expertise for a period of 12 months.

As the Organisational Development Design Partner your responsibilities will include.

• Manage and coordinate staffing workstream including organisational design review and analysis across several business areas to provide operating model options for the future. Evaluating staff data to propose future operating model options.
• Lead on individual data analysis of numerous job roles to ensure the right conclusions and recommendations have been made.
• Provide expert advice, coaching and guidance in organisational design and redesign best practice approaches to the programme steering group and board.
• Work with finance to cost current operating model and new proposed operating models.
• Use data to identify the root cause of people and business issues in relation to ways of working, people, processes and systems.
• Engage with internal lead subject matter experts to provide appropriate support in areas such as resourcing, Employee Relations, Pay and Reward, HR Systems, Learning & Development and Diversity & Inclusion teams.

The skills you will bring to the role of Organisational Development Design partner will include:

• Proven track record and experience of delivering organisational design solutions in complex organisations.
• Demonstrable experience of effective data analysis to support organisational design.
• Demonstrable experience of building successful relationships with a wide group of stakeholders.
• Experience of working with consultancy partners to support organisational reviews and analysis.

If you are interested in applying for the position Organisational Development Design partner through TPP Recruitment, then please send your CV to

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits:

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas 
• Life Insurance 
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month   
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership 
• Breakfast/snacks 

Reports to: Chief Commercial Officer 

Based: Battersea Park 

Salary: £40k to £45k 

Contract: Permanent, Full Time 

Work Arrangement: 40 hours per week, Hybrid Working Pattern

DBS: Basic 

Role Overview:

Reporting to the Chief Commercial Officer, the Customer Service Manager will be integral to the implementation, training, monitoring, and improvement of the new 5 Star Customer Service model being rolled out across all services within Enable – including but not limited to events, leisure facilities, an arts school, bereavement services, filming, health & wellbeing, parks and community development. The role will work closely with both Senior Management and operational staff to ensure that 5 Star Customer Service is at the heart of all interactions with our customers. 

This role will suit someone who values exceptional customer service above all else with a personal history of working in it. Someone with exquisite attention to detail, and excellent interpersonal skills to work alongside a wide variety of services and staff. Someone who is excited by day-to-day variety and thrives in an ever-changing environment. Someone who enjoys bringing a vision to life and is tenacious with each step to get there. Ideally someone who has read Unreasonable Hospitality and was inspired. 

Main Duties/Responsibilities:

• Conduct research and analyse customer feedback and data to identify areas for improvement
• Further develop and implement the 5-Star Customer Service strategy to improve customer interactions across multiple touchpoints and channels 
• Design business-wide customer service processes, best practices, and KPIs to ensure consistent and exceptional service delivery across all Enable teams
• Develop and roll-out relevant training models
• Collaborate with all internal teams to align customer experience efforts with greater business goals and objectives 
• Collaborate with marketing to improve digital customer service 
• Monitor success and champion opportunities to consistently improve the brand experience 
• Visit all services within Enable to assist with research, process implementation and relationship forming

The successful candidate will have: 

• 5+ years of experience in customer service, experience or management, preferably in a hospitality or Not-For-Profit background
• Initiative and motivation to work autonomously and drive change within the business
• Excellent interpersonal and communication skills to interact with internal and external stakeholders 
• Confidence and creativity to bring new ideas to the table
• A hunger for exceptional customer service, and the tenacity to create the change needed to achieve it 
• Experience in motivating staff 
• A flexible approach to working onsite in a variety of different environments 
• Empathy, patience and approachability 
• Ideally have read Unreasonable Hospitality!

This is an exciting opportunity to be a part of a company that positively impacts the community. If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.