Full-time jobs

You'll support the delivery of impactful campaigns - shifting hearts and minds from day one. 

From crafting emails that inspire people to take action, to brainstorming graphics that cut through the noise, to getting stuck into the behind-the-scenes-detail that gets a campaign out the door, you’ll be working hard, fast and learning everyday.

We don’t expect a Digital Campaigns Assistant to know everything about digital campaigning in a political space. But you’ll come with at least 1-2 years experience in digital roles or where you've used digital as a core discipline. 

Day-to-day you will:

• Craft punchy emails, petitions, event forms and action pages that move people to action

• Brainstorm beautiful posters, social media graphics and videos that cut through the noise

• Draft compelling and moving video scripts 

• Post powerful content and copy on social media, keeping our campaign channels active and inspiring

• Help develop and moderate our online supporter communities 

• Help us administrate and understand our campaigns and audiences better by getting your head into data entry, analysis, and research

• Create and build peer-to-peer text or phone banking campaigns, seeing them through end-to-end

• Build confidence in a variety of digital tools - like Action Network, Airtable, Favro, Slack, CallHub, GetThru and Front - to achieve maximum impact in campaigns

You'll also have an opportunity to learn more about campaigning as a craft at Small Axe across creative, production and organising. 

Occasionally that will mean getting stuck into helping to produce campaign events like petition hand-ins or creative stunts, conferences or film and photoshoots. You might build relationships with spokespeople and feed into campaign strategy.

Fuel Bank – Triage Support Advisor

Location – Remote based role with occasional travel to the Midlands for team meetings & training.

Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 18.5 hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance. 

Salary - £27,000.00 pro rata

Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?

Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.

As Triage Support Adviser at Fuel Bank Foundation, you will be the first point of contact for beneficiaries, partners, or referral agencies seeking assistance. Your primary responsibility will be to assess needs, gather essential information, and direct each query to the appropriate team or resource. You’ll play a critical role in ensuring that those in need receive timely and accurate support, helping maintain smooth day-to-day operations within the Foundation’s support services.

Key Responsibilities

Initial Contact & Needs Assessment

• Inbound Enquiries: Respond to incoming calls, emails, or online requests, providing a welcoming and empathetic first point of contact.
• Information Gathering: Ask relevant questions to understand the nature of each enquiry—whether a client needs immediate fuel assistance, advice, or referral to another service.
• Basic Eligibility Checks: Perform preliminary assessments to confirm a caller’s eligibility or direct them to the right partner agencies.

Triage & Referral

• Case Prioritisation: Quickly identify urgent cases (e.g., no heating supply, extreme vulnerability) and escalate them as needed to senior colleagues or specialized services.
• Routing Calls/Emails: Forward complex queries or those requiring in-depth guidance to the appropriate department (e.g., Customer Support, Policy & Impact, Finance for voucher-related questions).
• Follow-Up Coordination: Log essential details for each interaction, ensuring smooth handovers and timely follow-up by the relevant team member.

Data Entry & Record Keeping

• Database Management: Accurately input beneficiary information into the Foundation’s CRM or case-management system, maintaining up-to-date records in line with data protection policies.
• Documentation: Keep clear notes on calls, emails, and web form submissions, tagging them with relevant categories (e.g., urgent, general enquiry, advice request).
• Reporting: Support team leads by generating basic reports or summaries on enquiry volumes, types of requests, or common issues.

Communication & Collaboration

• Liaise with Colleagues: Update other teams or managers about trends in call types or emerging issues that might require policy changes or additional resources.
• Team Support: Assist in scheduling, task delegation, or administrative tasks when needed, contributing to a well-coordinated triage function.
• Stakeholder Engagement: Occasionally interact with partner organisations, local agencies, or other charities to exchange referral information or confirm assistance protocols.

Quality & Compliance

• Adherence to Policies: Follow all internal guidelines, including safeguarding, confidentiality, and data protection (GDPR).
• Continuous Improvement: Identify recurring enquiry patterns or potential service gaps, suggesting improvements to triage processes.
• Professional Development: Stay informed about any updates in the charity’s programs, fuel poverty regulations, or relevant partner services.

What will you receive in return:

· Support from a team of like-minded individuals who will support you to succeed in the role.

· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.

· A flexible working week to ensure work life balance.

· Enhanced pension contributions.

· Equal opportunity employers.

· Full onboarding programme with ongoing training and development opportunities.

Age UK is recruiting for a Fulfilment Administrator at their Warrington site.

In this role you will the support the Information and Advice line by being point of contact for sending out I&A guides to the public. Liaising with other departments within the charity, you will assist campaigns with printing, collating and distributing the printing requests.

As a Fulfilment Administrator, you will provide a high standard of pick and pack services to agreed procedures, and ensure that all data processing, paperwork and record keeping is carried out to the highest standard.

Undertaking daily electronic data processing and mail merge procedures using MS applications, along with the completion of assorted administrative tasks, including filing, stationery tracking and ACIL audit entry.

This post holder will also be responsible for warehouse activities, building security, health and safety and fire safety.

This role is based at our Warrington site, working 35 hours per week Monday to Friday between 8:00am to 4:00pm.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience

• Ability to learn use of in-house systems (Navision). A
• Experience of working in post room or pick & pack (warehouse environment ) A, I
• Ability to work in a fast-paced environment, whilst maintaining accuracy. I
• Confident & professional telephone manner. I

Skills and knowledge

• Confident IT Skills (Word, Excel, Outlook). A, I
• Knowledge of GDPR A, I

Great to haves:

The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience

• Knowledge of mail merge processes A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Assistant IT Support Technician
Salary: £24,901.50 per annum
Contract: Permanent
Work Pattern: This is a full time position working 37.5 hours per week Monday to Friday
Workplace: WWT Slimbridge. Hybrid working will be considered once all training has been completed, following a successful probation period

About The Role

We have an exciting opportunity to join our IT team, helping to provide support to users across our locations.

This role will receive support and ongoing guidance from across the team to build on your experience so a keenness to learn and develop your skills is key.

You will ideally have experience of supporting a wide range of end users in a Microsoft network using Windows 11 and Office 365. You must be confident in configuring and maintaining PC’s, laptops and associated peripherals, together with a good understanding of basic LAN and WAN network support techniques. Additionally, you should possess strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner.

About You

As an Assistant IT Support Technician, you will:

• Assist in ensuring speedy resolution of 1st line Help Desk queries and change requests
• Provide IT related support to the WWT end-user community.
• Play a key role in processing, configuring and issuing new PC’s, laptops and associated peripherals to WWT requirements.
• Troubleshoot PC’s, laptops and associated peripherals and escalate to senior IT staff and / or 3rd party support where appropriate.
• Perform common user account administration including creating / removing user accounts and managing permissions. 
• Keep updated relevant IT documentation.
• Assist other members of the IT team in their daily activities and IT projects.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

If you enjoy technology and have a passion for problem solving, we would love to hear from you.

Closing Date: 5th September 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

At WWT, we're committed to creating an inclusive, supportive workplace where diversity is celebrated and everyone can thrive as their full selves. We actively welcome applications from individuals under-represented in the environmental and charity sectors.

No agencies please.

Corporate Partnerships Manager

Salary: £37,000 to £40,000 depending on experience
Location: London, hybrid (Mondays in the office plus one additional day in London for meetings and events)
Contract: Permanent, full-time

Make a global impact in a growing, supportive team

The Mission to Seafarers is seeking a Corporate Partnerships Manager to play a pivotal role in a team that is doubling income and scaling its global corporate programme. With partnerships already worth around £60,000 each, and dozens of engaged companies in the portfolio, this role is all about building on strong foundations.

This is not a cold new business role. Instead, you’ll focus on stewardship, upselling and deepening engagement, maximising the potential of a strong pipeline and network.
What you’ll be doing

• Manage and grow a portfolio of existing partnerships, typically in the £60k range, ensuring excellent stewardship and retention
• Upsell and cross-sell opportunities, securing new income through stronger engagement rather than cold prospecting
• Develop bespoke stewardship plans, with regular face-to-face meetings near Fenchurch Street and beyond
• Work closely with colleagues on communications and events to deliver creative campaigns and high-impact engagement
• Support on global trailblazing events, with opportunities for UK and occasional international travel
• Shape and grow employee engagement opportunities with partners

What we’re looking for

We’re open to candidates from both the charity and commercial worlds. You might already be a partnerships fundraiser or come from a corporate account management background and want to bring your skills into a values-driven cause. What matters most is:

• Relationship management expertise and confidence engaging senior stakeholders
• Experience growing accounts and securing new income (through stewardship, not cold approaches)
• Strong organisational skills and the ability to manage multiple partners with care and creativity
• A collaborative approach, enthusiasm and willingness to get involved across a growing team
• A passion for being face-to-face and building long-term relationships

Why join The Mission to Seafarers?

• A stable and ambitious organisation, financially strong and investing in growth
• Globally respected brand, with outstanding ambassadors and board-level support
• Fundraising Team of the Year nomination at the Third Sector Awards
• A collaborative and friendly culture with summer and Christmas socials, team offsites, and strong cross-team working
• Competitive benefits including 25 days leave plus bank holidays, 7% employer pension contribution, life assurance and employee assistance programme

Apply now to join a growing, ambitious team and help us deliver high-value partnerships that change lives.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About the Role

Sense is recruiting for a Supporter Services Assistant to join our fantastic Engagement Team in Kings Cross, London on a hybrid basis.  

The successful applicant will play vital part in the Engagement Department and the charity as a whole – it makes sure that supporters have an outstanding experience of supporting Sense and know how much they are valued. Your daily task’s are varied with a mixture of in-and-outbound calling, combined with essential administrative tasks like income processing or capturing important information about Sense’s supporters and their motivations to support the charity.  

The main duties and responsibilities include:

• Accurately processing fundraising income, including cheques and cash, vouchers (CAF, KKL) direct debits, payroll giving and from online donation platforms (Just Giving, Virgin Money Giving, Facebook) within agreed timescales and in line with provided procedures.
• Create or amend supporter records on Sense’s Raisers Edge database, ensuring that all interactions between charity and supporter etc are recorded accurately and in line with best practice GDPR.
• Identifying opportunities for supporters to further engage with Sense and promoting them as appropriate to help deliver Fundraising department targets (such as sharing a supporter story with our Comms team).
• Work with other fundraising teams to ensure relationships with supporters are managed effectively, both by responding to enquiries promptly and by working to the agreed supporter communications plan. There is also the expectation to attend other teams’ meetings i.e. Community, Events, Philanthropy to understand what activity is happening across the charity. 

To succeed in this role, you will have:

• Previous experience of working in a customer or supporter service environment
• Administrative experience in a busy office environment
• Experience of using Raiser’s Edge or similar Customer Relationship Management database
• Outstanding customer service, an excellent telephone manner and ability to understand team needs to prioritise workloads effectively.
• Excellent attention to detail, especially when entering data.
• Good working knowledge of MS office, including Word, Excel and Outlook.

For a full job description and person specification please see the link below.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

This newly created role supports the running of a comprehensive research roadmap across the National Theatre, enhancing the organisation’s strategic use of research to inform decision-making and contribute to sector-wide knowledge. It leads the design and commissioning of high-quality research projects, builds internal research capacity, and fosters strong external partnerships. Central to the role is close collaboration with key departments and stakeholders to ensure research is robust, insightful, and impactful, while also representing the National Theatre in research contexts.

The successful candidate will have the following: 

• Proven experience in a senior research role, preferably within a similar industry.
• Strong understanding of research methodologies and techniques with a comprehensive knowledge of various research methodologies, including qualitative and quantitative research methods. This includes expertise in designing surveys, conducting interviews, focus groups, and observational studies.
• Proficiency in statistical analysis using statistical software, data collection, data interpretation and visualisation tools including survey platforms.
• An understanding of research methodologies, experimental design and ethical considerations in research
• Excellent analytical and problem-solving skills

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Thursday 4th September 2025 at 12 noon

We have an exciting opportunity for an Independent Domestic Violence Advisor covering the Tamworth Area to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be covering the Tamworth area but travel pan Staffordshire will be required.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following our mandatory six month probationary period. Travel across the whole of Staffordshire will be required.

As an IDVA you will be asked to:

• Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
• Promoting the service and raising awareness of issues arising, minimising barriers and improving access to support

You will need:

• Experience of providing support those affected by domestic abuse
• Experience of undertaking need and risk assessments and creating safety plans
• Experience of the MARAC and other partnership processes
• Experience of multi agency working

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Community Development team at KCLSU are looking for a Fixture and Operations Coordinator to develop and deliver our competitions and operations service to our 3,600 Community Leaders, Volunteers and Representatives who run Student Group Activity and represent their student community.
 
Key responsibilities include;

• Delivering the operational management of fixtures, bookings, transport and competitions for Student Groups.
• Cultivating and maintaining key relationships and partnerships across the sector.
• Providing operational support across the Community Engagement Department.

 
To apply for this role, please fill in an application form and include a personal statement, detailing how you meet the person specification, which is attached. 
 
To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union

 
Salary
£33,628– £39,008. This is a KCLSU Band 4 role, and the successful candidate will be appointed on Spine Point 4.1
 
Hours
35
 
REF-223 536

Communications and Engagement Lead
Salary: £33,366 per annum (SCP 23)
Location: Hybrid (Northampton 3 days/week)
Hours: 37 per week

Be the voice that empowers, inspires, and makes a difference.

The Psoriasis Association is the UK’s leading charity supporting people with psoriasis, advancing care, and driving research towards a cure. As we deliver our 2025-2030 Strategy, we’re looking for a creative, strategic communicator to lead campaigns, manage media relations, and represent the patient voice at national level.

In this varied, hands-on role, you will:

• Lead major campaigns such as Psoriasis Awareness Week
• Produce compelling content across digital, print, and media
• Oversee media relations and act as a spokesperson (training provided)
• Manage and update our websites, monitor performance, and run paid ads
• Build strong relationships with stakeholders across health, research, and policy
• Oversee helpline coverage – ensuring it is staffed at all times, stepping in when needed, and using patient insights to shape communications

We’re seeking someone with proven experience in communications or media, exceptional storytelling skills, and a collaborative, proactive approach. Digital literacy and confidence with analytics are a plus.

What we offer:

• 34 days annual leave (inc. bank holidays), rising to 39 after 5 years
• Extra day off for your birthday or another special day of your choice
• 6% employer pension contribution
• Health insurance (after probation)
• Flexible, family-friendly working patterns

Help shape the next chapter in our story – and make a lasting difference for people with psoriasis.

Closing date: Thursday 11th September 2025 – we may close early if sufficient suitable applications are received.
Interviews: Tuesday 23rd September 2025, in person at our Northampton Head Office.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Psoriasis Association is committed to providing equal opportunities in the recruitment, training and development of employees.

Applicants must have the right to work in the UK at the time of application, as we are not able to provide visa sponsorship.

No agencies please.

Campaigns and Alumni Relations (CAR) at the University of Sheffield is looking for a confident and collaborative administrator to join us in this varied role supporting across all fundraising areas: Legacies (gifts in Wills), Individual Giving (mass fundraising), Community Fundraising (fundraising events) and Major Gifts (larger gifts).

We're dedicated to inspiring alumni (former students) and supporters to make donations and volunteer their time. A gift to the University of Sheffield can change lives, from supporting students in financial need to furthering world-leading research.

You’ll be a friendly and efficient first point of contact for donors and will assist the team with the wide range of fundraising we carry out. You’ll provide support to ensure the smooth planning and execution of fundraising activities, from face-to-face meetings and events with donors, to digital and print communications.

You’ll be part of a small and highly motivated team. We require someone who is flexible and dynamic. Attention to detail and excellent relationship building, in addition to communication, time-management and customer service skills are all essential to the role. This post will provide a fantastic opportunity for someone wishing to gain experience in a broad range of activities within a busy, supporter-facing team.

This work will play a vital role in our ambitions to grow and sustain philanthropic giving to the University.

Main duties and responsibilities

• Provide effective administrative support for fundraising activities across teams to help the department promote philanthropy and support those wishing to donate to the University.

• Provide a main point of contact for fundraising queries and correspondence, by email, mail, on the phone and in person. Lead on the daily monitoring of fundraising email inboxes and phone queries, ensuring a quick and friendly response to provide the best possible supporter care.

• Lead on timely responses to expressions of interest for donating and leaving gifts in Wills. To include drafting standard and non-standard responses to different enquiries (individuals and solicitors).

• Support the Senior Philanthropy Manager in the administration of legacy case loads including adding appropriate information to the CRM database, Raiser's Edge. Assist with other legacy related activity including updating online obituaries, supporting events and communications across web, social and print.

• Provide effective and efficient administrative support for Community Fundraising activities. Including using JustGiving to identify new community fundraisers (welcoming, thanking and supporting them) and supporting community fundraising events, such as The Big Walk.

• Supporting the telephone campaign through administrative support for the recruitment and training of student fundraisers.

• Provide administrative support to assist with stewardship (thanking) of donors and legacy pledgers. Including sending thank you letters; mass emails using our email software; running and updating data reports; collecting, drafting and checking written reports; assisting with donor visits such as setting schedules, booking rooms, liaising with guests and accompanying visitors on tours.

• Support the work of the department by recording data accurately on the CRM database (Raiser's Edge) ensuring all data is managed confidentially and in line with the GDPR. 

• Provide cover to the office reception when needed. To include answering phone calls, greeting visitors and processing mail.

• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Find out more information on how to apply and criteria on the University of Sheffield's website via the link above

Role Description

The role of a programme coordinator is ensuring the smooth running of all programme related events. This will include having a full understanding of all the SEO London programmes; understanding the relevant industry that the programme supports; how these fits into the SEO London organisation and using this knowledge to liaise with students, young professionals and client/partner firms to run, organise and market successful events. In turn this role will be responsible for using data to run reports to show the impact of each programme. In coordination with the programme managers and other programme coordinators, will make recommendations for possible changes and ideas to further support the student and young professional experience. The role will also ensure a seamless and professional level of customer care to all participants.

Accountabilities

DAY TO DAY DELIVERY OF EVENTS

• Responsible for the overall administration all participants events, with specific responsibility to ensure student communication is exceptional. Including event management, student and partner communication and coordination of all the relevant stakeholders, along with posting roles on opportunities page and weekly newsletter 

 
STUDENT MANAGEMENT & QUERY HANDLING 

• Responsible for the relationship management of the participants - including the ability to understand needs, resolve issues and anticipating and creating a strong relationship on behalf of SEO London
• Responsible for managing participants query escalations and to identify where there are opportunities to improve communication, marketing, or the type of events
• Responsible for managing the programme inbox (where applicable)
• Responsible for identifying creative and innovative ways to connect, educate and train participants and students.
• Provide oversight of cv support, screening, and recruitment preparation 
• Responsible for attending campus events and representing SEO London professionally with knowledge and enthusiasm
• Organise mentoring and buddying allocations 

QUALITY ASSURANCE

• Responsible for ensuring that all information relating to the events and participant data is managed within the GDPR guidelines and is updated in Salesforce effectively for tracking purposes. Responsible for running reports to track and monitor events from the CRM

Required qualifications

• University degree (any discipline)

Skills and experience

We are looking for applicants who have some demonstrable experience in some of the following skills and will be willing to learn and develop others:

• Project management  
• Stakeholder management, preferably including professional corporate partners
• Organisation skills
• Having a keen interest and knowledge about the industries SEO London operates in, along with having a working knowledge of the student lifecycle (both school and University)  
• Business writing skills  
• Diversity and inclusion knowledge  
• Database experience and analysing data  
• Strong understanding of employability skills required by students to be job market ready  
• Microsoft (Outlook, Word, Excel, PowerPoint) - ability to create & edit documents in word, creating spreadsheets, tables & running and analysing pivot tables in excel; along with the ability to manage outlook and create PowerPoint slideshows. Ability to use Teams and Zoom to communicate and collaborate.  
• Demonstrable communication and listening skills  
• Ability to collaborate and work as part of a team  
• Empathic approach to working with others

What we offer?

• Annual Leave: 28 days + Bank Holidays.
• Enhanced Family Friendly Policy.
• Enhanced pension scheme
• Flexible working (2 days in the office) and a lovely office space by Borough Station.
• Benefits:
  1. Employee Assistance Programme
  2. Discounted gyms via Medicash
  3. Charity workers discount Critical illness cover 
  4. Cash plan healthcare and more...

The role is responsible for managing our Paper & Cup Charity Coffee Shop, curating donated goods to maximise sales, day to day running of the shop, financial oversight, general administration and ensuring health and safety policies are followed.

A key part of the role is creating a welcoming and supportive environment for both staff and customers, using strong interpersonal skills to foster a sense of community and promote customer satisfaction.

The postholder will also work closely with the Progressions Manager to support individuals in recovery from addiction. This includes training them in various aspects of shop operations such as managing the retail offer, making coffee, handling tills, and carrying out general administrative tasks.

Senior Fundraiser for Trusts and Foundations 2025 

About the organisation 

CARAS is a dynamic and exciting charity offering holistic support to refugees and people seeking asylum. We pride ourselves on coupling the expertise of our staff team with strong values that mean we always place the voices, needs and wants of our group members at the heart of all that we do. We know that this is a transformative way of working. Our Strategy, Monitoring Framework and Values were all written with full participation from our group members. 

Our Values are: 

Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests. 

Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society. 

Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its community members at the heart of all that we do. 

CARAS is a thriving organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life. We are impactful across a range of measures that demonstrate the life-changing work we do and are proud to receive testimonials from our group members that bring our impact to life.

The Senior Fundraiser for Trusts and Foundations will be our lead fundraiser, drawing in support and expertise from across the team. They will take ownership of identifying funding sources, refining a strategy, forecasting our fundraising income, and building strong relationships with donors, bringing the experiences of our group members to life in fundraising communications. They will line management a full-time fundraiser who specialises in individual giving while the Senior Fundraiser for Trusts and Foundations will lead on grant writing. 

In the last 5 years, CARAS has had huge success, more than trebling our income and enabling us to expand our staff team and therefore our reach. We are a highly impactful organisation that is often looked to for our insight in the sector. We have an ambitious three-year strategy, co-produced with group members, staff, volunteers, trustees and partner organisations, that will launch in September 2025 and guide our current work. 

This is an exciting role that comes with many varied commitments, expectations and timescales. We are seeking applicants who want to be at the forefront of change, striving to improve the rights, entitlements and day-to-day experiences of refugees and people seeking asylum. You will need to be able to show how your skills and experiences fit the role, as well as possessing a drive for social change in support of under-served people. Within this role, you will have scope to shape and secure the future of CARAS.

You will be supported in a variety of ways, including by an expert team of staff around you who will collaborate with you and work together as needed; a highly professional Board of Trustees who you will work with at key points throughout the year and who are available for consultation and advice as needed; robust and effective systems; and a network of organisations and funders who share CARAS’ goals. Additionally, you will have regular and detailed supervision with your line manager, and you can access our Employee Assistance Programme at any time. 

This opportunity comes at a very exciting time. CARAS has been piloting a 4 day week from since the 1st of January 2025, meaning that all staff work 20% less time for 100% pay. Full time employees reduced their hours to 4 days per week. We have seen this be a huge boost to staff wellbeing and will become part of our commitment to care for staff as well as our community members.

We are also preparing for a future in which CARAS continues to grow, mature and develop, standing as a highly respected, impactful organisation with a £1million income by 2028. 

Key info 

Role title: Senior Fundraiser for Trusts and Foundations 

Salary: £37500 p/a 

Hours: 4 days per week at full pay 

Contract type: permanent, full time 

Annual leave: 28 days full-time equivalent, plus additional time off between Christmas and the New Year. Annual leave increases with length of service. 

Employee benefits: 

7% employer pension contributions 

Other benefits include flexible working, enhanced parental leave and sick pay, a cycle scheme, tech scheme, interest-free loans, study leave and volunteering leave. All staff are offered access to an Employee Assistance Programme. 

Preferred Start date: ASAP, but flexible for the right candidate 

Reports to CEO 

Location:  The role is based in Tooting with a significant portion of remote working if desired. You can choose to work from home or from our premises in Tooting.  You will need to be able to attend meetings and events in Tooting and in other London locations on occasion.

Equalities Statement. 

As an organisation who works with refugees, we especially encourage applications from people with lived experience of forced migration. You will be invited to say whether you have been an asylum seeker or a refugee in the UK on the application form. Applicants with lived experience who meet essential criteria are guaranteed an interview.

The role: 

The Senior Fundraiser for Trusts and Foundations is required to lead a wide range of activities. You will be expected to manage your own time, prioritising tasks and leading a small team of people who contribute to CARAS’ fundraising. You will inherit excellent systems and skilled, supportive and enthusiastic team players. You will work closely with the CEO, and the senior leadership team which draws together Heads of Service from each of our programme areas. You will collaborate with our Finance Manager to ensure smooth management of grants and donations and will play a key role in budget setting with the Finance Manager and CEO. 

The role demands cross-departmental working, and regular contact with community members to enhance your ability to advocate for them. You will be at the forefront of developing new ideas and approaches, ensuring that teams have the money and resources to have an impact. 

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RESPONSIBILITIES  

Fundraising 

• Line-manage our Fundraising Officer and work together to generate income to meet CARAS’s budgetary targets through trusts and foundations, individual giving, community fundraising and other means at our disposal. 

• Develop and deliver a fundraising strategy which synchronises with the CARAS Strategic Plan.

• Research and maintain a real-time pipeline of fundraising opportunities and oversee delivery. Lead or allocate all income generation opportunities in good time so that appropriate co-design and decision-making processes are behind applications. 

• Maintain up-to-date records on potential and active funders in CARAS’s database. 

• Ensure compliance with best practice in fundraising including use of data and confidentiality. 

• Work collaboratively with Heads of Service and CARAS’ Finance Manager to develop, deliver and iterate systems to ensure grants are accurately and effectively managed. 

• Work closely with CARAS leadership to align fundraising priorities with programme plans and organisational growth. 

• Lead on the development of programmatic and core budgets for diverse grant funders. 

• Write and submit high-quality, tailored applications that articulate CARAS’s impact, values and plans.  

• Ensure applications are accurate, persuasive, and meet deadlines and funder requirements.  

• Collaborate with the team to gather supporting information, budgets, and case studies. 

Reporting & Stewardship  

● Maintain excellent records and monitor deadlines for reporting and renewals.  

• Develop CARAS’ outcomes report and donor report ensuring they are data rich and clearly demonstrate impact. 

• Monitoring the wealth of data CARAS collects through our frontline service to ensure we stay agile and adaptable within a changing policy context, supporting Heads of Service and other relevant stakeholders to deliver excellence. 

Collaboration with Finance 

• Work collaboratively with the Finance Manager to ensure the rigorous financial management across all income and expenditure to ensure all grants and donations are accurately accounted for and spent. 

• Working collaboratively with the Finance Manager and CEO, develop the organisational annual budget and lead on income projections for the year ahead to ensure expenditure budgets are feasible and unlock multi-year growth. 

Governance 

• Contribute to the maintenance of up-to-date policies relevant to the role.

• Attend board meetings as requested to share reports with the Board on fundraising.

• Work closely with the Treasurer and the Finance Committee on fundraising strategy. 

Cross-Organisational Contribution  

● Coordinate annual impact reporting, including data analysis, case studies, and visual storytelling.  

● Build strong internal relationships and stay connected to CARAS’s work by attending occasional programmes, events and residentials.  

● Contribute ideas and support the fundraising team’s broader work (e.g. campaigns, supporter communications).  

● Engage with programme staff to gather stories and data that demonstrate CARAS’s impact.  

● Other duties as may be required from time to time  

IDEAL EXPERIENCE  

• Excellent writing and editing skills — clear, concise, persuasive and adaptable to different audiences.  

• Highly organised, diligent and able to manage multiple priorities and deadlines.  

• Ability to analyse funder criteria and align proposals strategically.  

• Strong team player, willing to engage with programme staff, volunteers and community members to understand and communicate CARAS’s work.  

• Strong relationship-building skills, with the ability to engage funders and supporters with warmth and professionalism.  

• Commitment to ethical fundraising practices and compliance with UK fundraising regulations.  

• Personal or professional understanding of issues affecting people from refugee backgrounds.  

• Passion for CARAS’s mission and commitment to centering people with refugee backgrounds.  

• Proven experience of fundraising or business development successfully raising income from a range of sources. 

• Proven experience in line management, supporting teams to deliver excellence and creating clear CPD plans to ensure staff are happy and motivated. 

• Outstanding written communication with demonstrable experience of creating compelling cases for support and experience of successfully securing funds from large foundations. 

• Confidence working with numbers and developing programmatic and organisational budgets. 

• Experience collecting and analysing data. 

• Committed to reflecting, refining and iterating practice to ensure learning is embedded throughout your work. 

• Works collaboratively across teams and isn’t afraid to ask for help, recognising the diverse expertise held across the organisation.

• Proven experience in creating budgets, forecasting income, analysing and extracting data for reports. 

• Ability to understand and clearly convey financial information to others for a wide range of purposes, ranging from grant applications and reporting, budget preparation and scrutiny with the Board of Trustees, and transparent communication with programme staff and participants. 

• Proven experience building or delivering a fundraising strategy to increase corporate and individual funding streams. 

• A confident and charismatic communicator. 

• Commitment to upholding CARAS’s values in all your work. 

Desirable  

• Experience in co-designing services or ideas with a community. 

• Experience or knowledge of issues affecting refugees and asylum-seekers. 

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To apply. 

Please complete our application form and return it by email.

We do not accept CVs or covering letters. You must include all details within the form.

Deadline: 9am, 10th September 2025. 

We offer a guaranteed interview to applicants who meet all essential criteria and who have lived experience of forced migration. 

Interviews will take place in-person at our offices in Tooting the week beginning 22nd September. They will include interview questions, a presentation, and a short skills test.  

We will share interview questions with selected candidates ahead of time. Should you need other adjustments, you can request these when you are invited to interview.