Complaints and compliance officer

Help us create a safe, positive and empowering experience for every Girlguiding volunteer and member. Are you a confident communicator with a passion for fairness and supporting volunteers? Do you thrive on resolving complex issues, building positive relationships, and ensuring high standards are maintained? If so, we'd love to hear from you. 

We're looking for a Complaints and compliance officer to join our team. In this rewarding role, you'll play a vital part in supporting volunteers across the organisation, managing complaints and compliance concerns, championing inclusion and helping to maintain the safe, welcoming environment that Girlguiding is known for. 

As Complaints and compliance officer, you'll manage a varied caseload of complaints and compliance concerns, providing expert advice and guidance in line with Girlguiding's policies, procedures and Code of Conduct. 

You'll work closely with volunteers, commissioners, regional and country teams, offering practical support and helping them navigate sometimes sensitive and challenging situations. This is an excellent opportunity for someone with natural curiosity, who enjoys understanding the full context of issues, working collaboratively, and making a meaningful difference to the experience of volunteers and members across the UK.