Jobs
Package Description:
Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.
We have a rewarding opportunity to for four Positive Behaviour Support Workers (PBS) to join our new and expanding service supporting children, young people with autism and learning disabilities. This role would be supporting families across Manchester.
Working therapeutically within a person-centred PBS model the role will focus on enabling young people to access education, community activities and enabling families to have a better quality of life.
The service is based in Wythenshawe, Manchester however you will work across Manchester supporting several families.
Starting salary is £24,700 per annum (£12.67ph) based on working 37.5 hours per week.
Weekend shifts paid at 25% extra per hour
As a specialist service there is a comprehensive package of training and support either internally within the Trust’s Learning & Development Team or externally with our professional partners (which include social services and CAHMS).
The role includes:
- Travelling throughout the Manchester local authority area, you will visit a variety of settings that meets the young person’s needs.
- Provide a caring, safe, secure and accepting environment that meets the physical, health, social needs and rights of the young people.
- Assist with the assessments of need and formulation of plans which includes working in partnership with other agencies.
- Maximise educational opportunities and achievements for the young people looked after within the unit by assisting in identifying, establishing, and supporting educational provision and contributing to educational reviews.
- Undertake individual work that is designed to meet the young person’s needs as identified within the care plan, enabling them to reach full their potential.
- Under close supervision take responsibility for key working a case load of families.
What can you bring to the service
We are looking for Positive Behaviour Support workers with strong values and an enthusiastic approach, to support young people and their families.
Do you have the skill set to support young people with a diagnosis of autism, supporting them within the community and achieving positive outcomes. Do you have the skills to support families with Positive Behaviour Support strategies within their family environment.
Are you able to work independently or as part of a team, maintaining and encouraging open and honest lines of communication? Can you undertake the full range of tasks, in a well-planned way that respects and values children and their families?
Benefits include:
- Annual Leave 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
- Generous pension scheme and death in service benefit, an initial contribution of 4% company pension contributions and up to 6 x basis salary death in service
- Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
- Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
- Eligibility to apply for Blue Light card
- Proud to be a real living wage employer
- Refer a friend scheme, be rewarded for recommending a friend to work with us
- Comprehensive training and development opportunities, including apprenticeship qualifications
- Long service awards including cash gifts and extra holiday.
- Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online.
- Access to our Employee Assistance Programme for you and adults at your home.
To discover the full details of this rewarding role within the Together Trust take a look at our Job Description.
If this sounds like the place for you, and you think you have the relevant skills and experience we are looking for, apply now. If you have any questions relating to the role, please get in touch. We would love to hear from you!
This service is regulated by Ofsted therefore all employees must be over the age of 22 years at the time of joining the service.
We may remove this advert should we find the successful candidate prior to the closing date therefore early applications are encouraged.
We currently do not provide sponsorship but we welcome applications from those who have the right to work in the UK.
We are a Real Living Wage employer.
Together Trust has committed to paying all staff a significantly higher salaries than the government minimum wage. By officially registering as a Living Wage employer, we are showing our commitment to our employees, now and in the future.
In order for the Trust to comply with the apprenticeship funding rules, it is a requirement of the role that the successful applicant must be able to evidence that (1) they have the right to work in the UK without additional approval for more than 20 hours each week throughout the year and (2) they have an eligible residency status for the purposes of the apprenticeship funding rules. In most cases this will mean that the individual needs to show that they have been ''ordinarily resident'' in particular countries (including the UK) at least 3 years before the start of the apprenticeship.
Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you.
"
We are a UK charity supporting children in care and people with disabilities, autism and complex needs in the North West.

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them, and we work together for change.
Whether that’s helping people to live independently, or creating spaces to learn, work and play, you’ll be making sure adults with disabilities or complex health needs have a chance to thrive, right in the heart of their local communities.
The Together Trust is one of the North West’s leading charities, offering individual care, support, and education to hundreds of children, young people, and adults each year. We are a not-for-profit charitable trust, so every penny goes back into benefiting the people that we support.
We are seeking 6 Community Support Workers to join our growing Newbridge day service in Stockport, which supports adults with Learning Disabilities, Autism and Complex Needs. The Senior Community Support Worker will also work flexibly across two other services based at Newbridge – an evening Youth Club and a Saturday Club for children with complex health needs.
The purpose of the role is to provide high-quality, person-centred support that meets the individuals’ needs with physical, health, emotional and social needs. You will assist in the development and maintenance of their support plans as required, along with developing positive and engaging interactions.
Safeguarding vulnerable adults is a priority for all employees within the Trust.
We are recruiting for six positions as the Newbridge Day Service is going through a period of expansion.
32.5 hours per week worked flexibly over five days. Weekend working will be required.
Starting Salary £21,406.67 per year (£12.67ph) with biennial increments.
Weekends paid at 25% premium on the hourly rate (£15.83ph)
Location – Newbridge Centre, Cromer Street, off Newbridge Lane, Stockport SK1.
What can you bring to the service...?
- Can you undertake the range of tasks required, in a well-planned way that respects and values service users as individuals?
- We are seeking someone with experience of working with individuals with disabilities/Autism Spectrum Conditions and an awareness of their rights and needs.
- Do you have experience of working in community-based projects/activities for individuals?
- Can you show experience of working with families?
- Can you manage difficult and challenging situations whilst maintaining high standards of care and support?
- Can you make a direct positive impact on the lives of the adults, children, and their families we support?
Help us make a change to the people we support.
Benefits
- Annual Leave 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years (in this case the holiday allowance will be pro-rated to 32.5 hours)
- Generous pension scheme and death in service benefit, up to 7% company pension contributions and up to 6 x basis salary death in service
- Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
- Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
- Eligibility to apply for Blue Light card
- Proud to be a real living wage employer
- Refer a friend scheme, be rewarded for recommending a friend to work with us
- Comprehensive training and development opportunities, including apprenticeship qualifications
- Long service awards including cash gifts and extra holiday.
- Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
- Access to our Employee Assistance Programme for you and adults at your home
To discover the full details of this rewarding role within the Together Trust look at our Job Description.
Visit our website -
If this sounds like the place for you and you think you have the relevant skills and experience, we are looking for, apply now. If you have any questions relating to this role, please get in touch at [email protected].
We may remove this advert should we find the successful candidates prior to the closing date therefore early applications are encouraged.
"
Please send your CV
Recovery Worker Location: Bakery Court, Ulverston, Cumbria Salary: £24,570 per annum Contract: Permanent, 37.5 hours per week Are you a compassionate, resilient, and motivated individual looking to support people in their recovery journey? Bakery Court in Ulverston is part of Waythrough’s network of recovery-focused services, and we are seeking a Recovery Worker to join our dedicated team at this CQC registered 12-hour supported living site. Bakery Court provides person-centred support to adults living with mental ill health, helping them build the skills and confidence they need to live more independently in the community. As a Recovery Worker, you will play a vital role in supporting individuals to manage their wellbeing, develop life skills, engage in meaningful activities, and work towards their personal goals. You'll support with everything from daily living tasks to emotional support, helping residents navigate challenges and celebrate progress. From facilitating group sessions to one-to-one recovery planning, no two days will be the same – but every day will make a difference. The ideal Recovery Worker will have:
In return, you’ll benefit from:
Join us at Bakery Court and be part of something that changes lives. Apply today and take the next step in your mental health support career. To Apply If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application. We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group. This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. When applying, please upload a CV and supporting statement which should clearly outline your skills and experience. Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation. Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough. We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. |
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.





Family Support Coordinator
£22,000 pa + benefits (including company car, 25 days annual leave, and pension)
Greater Manchester and the surrounding areas
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.
Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.
Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.
What we’re looking for:
Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.
A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.
Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.
Practical, helpful and supportive – you thrive working at a fast pace whilst maintaining accuracy and you work collaboratively with others to complete tasks, you are a confident MS Office user.
A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.
A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We have a range of fantastic benefits that we offer our employees, this includes.
Flexible working hours to balance home and working life
25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
Company car for front line care posts
Access to the Blue Light Card Scheme, and other rewards and discounts
Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus
Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
Pension scheme where we contribute 5% of your salary and you contribute at least 3%
The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
Robust training and development programmes to support your learning and growth
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
To apply please visit our website via the link and apply online.
Please disclose on the application form if you have used AI for any part of your job application.
Interviews will take place either on Teams or at our Greater Manchester care team office, with the dates to be confirmed. We will only contact those applicants who have been successfully selected for interview. If you require any adjustments during the interview process, please let us know.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we welcome applications from all backgrounds.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Support Coordinator
£22,000 pa + benefits (including company car, 25 days annual leave, and pension)
London & the South East
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.
Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.
Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.
What we’re looking for:
· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.
· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.
· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.
· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.
· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We have a range of fantastic benefits that we offer our employees, this includes.
• Flexible working hours to balance home and working life
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth
We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.
We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.
Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
To apply please visit our website via the link and apply online.
Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Kentown Family Support Worker
£23,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave.
South Cumbria, Lancaster and Morecombe
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Kentown Family Support Worker to deliver a high-quality family support service as part of the pilot Kentown Children’s Palliative Care Programme, in collaboration with Kentown Wizard and Together for Short Lives.
Reporting to the Kentown Project Lead out of our Lancaster team base and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.
· A warm, inclusive approach to achieving goals quickly and correctly.
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We have a range of fantastic benefits that we offer our employees, this includes.
· Flexible working hours to balance home and working life
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.
We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.
Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
To apply please visit our website via the link and apply online.
Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
About BIICL
BIICL is a leading independent research organisation in international and comparative law and the rule of law. Our research, events, training and publications are grounded in scholarly knowledge and strong practical experience. We seek to make a lasting impact on law and policy around the world.
We are seeking to appoint a full-time Events and Marketing Assistant to provide support for a range of events and marketing-related activities. This is a permanent post, subject to confirmation after a probationary period of 6 months. The post would be particularly suited to a recent events management or marketing graduate looking to develop a career in events management or in marketing for a charity or educational organisation.
The Role
The person appointed will report to the Director of Marketing and Communications and work as part of a small team of staff responsible for events and marketing. The person will be involved in all aspects of the marketing and events team’s work including:
- Setup and support for the running of events for the Institute;
- Dealing with event enquiries on a day to day basis;
- Running online events including recording and editing of video recordings;
- Recording events using still photography and posting on the websites and social media;
- Updating and maintaining the Marketing and Events team documentation and databases;
- Creation of content and posting on the BIICL social media channels;
- Maintenance of the BIICL websites including creation and updating of content using the sites’ CMS;
- Production and editing of printed and digital materials for events and other marketing activity;
- Liaising with a range of stakeholders including members, event attendees, suppliers and partner organisations;
- Online research for targeting of BIICL events and courses;
- Ad hoc administrative support on events and marketing related tasks.
Person Specification
It is expected that the successful applicant will demonstrate and provide evidence of the following:
- A degree or equivalent experience in event co-ordination or marketing;
- Experience of supporting events;
- Effective project management skills and good attention to detail;
- Strong administrative and organisational skills;
- A personable, presentable and articulate team member with the ability and willingness to work collaboratively and collegially with colleagues;
- Good copywriting skills and the ability to communicate complex ideas clearly and succinctly;
- An interest in the design of marketing communications;
- Highly proficient user of MS 365 and office programmes, social media platforms and Zoom / other video conferencing software;
- Knowledge of multi-media editing;
- Experience of Mailchimp, SogoSurvey, Adobe InDesign, or Canva would be a benefit.
It is hoped that the person appointed will commence as soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a Customer Service Specialist to join our busy Membership Team. You will develop relationships and engage with our key demographic – parents, guardians, schools and children – to provide outstanding customer service and increase membership sales, as well as supporting our charitable initiatives, processing bookings, dealing with payments, following up on concerns and ensuring we deliver on all our customer expectations.
Key Responsibilities
1. Prepare
a. Understand all aspects of Kings Active Foundation’s mission, our values and strategy
b. Understand our processes and policies to represent the organisation and deliver exceptional customer service
c. Become fully orientated in Kings Camps booking and Membership services
d. Understand and deliver departmental sales and service targets
e. Monitor performance of current initiatives and support the development of new initiatives to improve the customer experience and membership sales.
2. Sell
a. Provide excellent customer service to both new enquiries and existing members
b. Maximise bookings from potential and existing members
c. Proactive outbound communication to members to encourage bookings and gather feedback
d. Represent the Kings Camps brand and values consistently in all interactions
3. Service
a. Provide timely and appropriate response to enquiries, questions and complaints
b. Provide requested information to members via phone, email, socials, post or other means
c. Seek and support the delivery of our charitable initiatives, group and business bookings in line with pre-agreed targets
d. Ensure all child details are accurate, updated and provided to relevant staff
e. Respond to online and external feedback through multiple platforms
f. Provide other support for Membership or other departments as requested
Benefits
Based at Sheffield Head Office
• Salary £24,000+ per annum dependant on experience
• 37.5 hours per week (Mon-Fri) within 8am-6pm but flexible to optimise maximum engagement (Our work involves extended hours and weekend work at peak times of the year)
• Hybrid working model between our Sheffield Head Office and home-working
• 20+ days annual holiday (increasing up to 25 days during length of service) plus statutory and additional discretionary holidays
• Auto-enrolment company pension with employer contributions
• Subsidised school holiday childcare provision (for 5-15 years)
• Secure, free onsite parking at Sheffield Office
• Report directly to Membership Manager with monthly 1:1 meetings
• Annual performance review
Ideal Personal Specification
• 1-2 years’ experience in a customer service role
• Highly personable and a proactive team player
• Experience of working cross-departmentally and/or with external organisations
• High level of verbal and written communication with attention to detail
• Experience of compiling reports and data analysis
• Excellent digital and computing skills
• Motivated by; and supportive of; the mission and values of Kings Active Foundation
About Us
Established in 1991, Kings Active Foundation is a UK registered charity with a vision of a world where children love being active, and a mission to get children active, having fun and learning together. We are experts in using active games, sport and fun to connect with children via our activity programmes and we equip, enable, and inspire others to deliver activity programmes. We are a small team doing big things. We have a passion for our work and a desire to get more children active and improving their physical and mental wellbeing.
Our Safeguarding Promise
We are committed to safeguarding and promoting the welfare of children and young people. Safer recruitment is central to the way we work, and all staff and volunteers are expected to share our commitment to safeguarding, always creating an environment where young people feel safe and can thrive.
Please ensure you provide a covering letter/email to highlight your experience and reasons for applying for this opportunity with Kings Active Foundation.
We’ve a vision of a world where children love being active, and we exist to get children active, having fun and learning together.



