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Finance Manager Jobs in Greater London

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Top job
Operation Smile UK, Battersea (Hybrid)
£25,000 per year
Seeking an experienced and enthusiastic individual to join Operation Smile UK as Supporter Care Officer on a full-time basis
Posted 4 days ago Quick Apply
Top job
Fowlers Syndrome UK, Twickenham (Hybrid)
£27,000 per year
Marginalised, stigmatised and under-researched; help us change the clinical and support landscape for women with Fowler's Syndrome.
Posted 4 days ago Quick Apply
Hays Specialist Recruitment, London (Hybrid)
£37000.0 - £41000.0 per annum + 37-41k + good benefits
Posted 1 week ago Quick Apply
Closing in 5 days
Alzheimer's Research UK, Remote
Circa £31,000 per year
The Regional Fundraising Officer role will play a significant part in contributing to a high-performing fundraising team.
Posted 3 days ago
Closing in 2 days
Academy of Medical Sciences, London (Hybrid)
Starting from £35,666 + excellent benefits
The Grants Officer will be a member of the Biomedical Grants and Policy Department.
Posted 5 days ago
Closing in 6 days
Commonwealth Pharmacists Association, Remote
£50,000 - £55,000 per year
Posted 1 week ago Quick Apply
The King's Fund, London (On-site)
£38,988 - £46,548 per year
We're looking for a Digital Content Producer to create and publish compelling content for our website and digital channels.
Posted 1 day ago
Closing in 6 days
Guy's and St Thomas' Foundation, London (Hybrid)
£34,000 - £36,000 per year
Posted 2 weeks ago
Closing in 7 days
Chartered Society of Physiotherapy, Remote
£24,023 pro rata per annum (£40,039 FTE)
Posted 1 week ago
Closing in 4 days
Médecins Sans Frontières/Doctors Without Borders (MSF), EC4A, London (Hybrid)
£25,642.50 per annum
We require a passionate, organised and committed intern to provide daily support to our press team at MSF UK.
Posted 2 days ago
Closing in 6 days
The Royal College of Radiologists, Central London (Hybrid)
£26,356 per annum with pay progression up to £30,176 per annum within two years employment plus excellent benefits
Posted 2 days ago
Closing in 7 days
MS Society, Finsbury Park (Hybrid)
£36,309 - £38,786 per annum plus excellent benefits
Posted 6 days ago
Prostate Cancer UK, SE1, London (Hybrid)
£34,300 - £37,300 per annum
Posted 5 days ago
Page 2 of 3
Battersea, Greater London (Hybrid)
£25,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

JOB DESCRIPTION:

Reports to: Supporter Care Manager

Liaises with:

  • Supporter Care Manager
  • Supporter Care Officer
  • Database Manager
  • Database Officer
  • Acquisition Manager
  • Giving and Engagement Manager
  • Legacy & In memoriam Manager
  • Communications & Digital Team
  • Senior Operations Manager
  • Finance Department
  • Partnerships Department

 

Job location: London

Contract: Permanent

Salary: £25K

Purpose of Role: 

Reporting to the Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities:

  • Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
  • Liaise with supporters in timely communication via email, phone, and mail with excellent customer care
  • Priority is to answer incoming phone calls and escalate any difficult situations/complaints to Supporter Care Manager
  • Support processing incoming phone and postal donations
  • Assist with banking and processing incoming/outgoing post
  • Be responsible for thanking our supporters including by letter, email and phone, despatch of information and fundraising materials
  • Enter and maintain accurate records on our Database
  • Maintain and assist with all types of donation processing administration and Database record amendments/records being kept up to date this will include Gift Aid status and contact consent requests
  • Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
  • Manage removal process and consent process
  • Assist with sending out problem payment letters
  • Assist with handling material requests and recording actions on Database
  • Assist with any third-party agency supporter care requests
  • Maintain sensitive information and records with appropriate confidentiality
  • Play an active role in developing the supporter journey at Operation Smile UK, working with the Supporter Care Manager, Head of Supporter Care & Database, and colleagues across Fundraising & Communications.
  • Perform any other reasonable duties as requested by the Supporter Care Manager or Head of Supporter Care & Database.

Skills and Experience Required:

Essential:

  • Excellent customer service for internal and external stakeholders
  • Written and verbal communications skills
  • Excellent phone manner
  • Strong eye for detail, methodical and accurate (critical that the database and supporter details at 100% accurate)
  • Degree or equivalent qualification (i.e. marketing qualification).
  • Attitude of continuous improvement, and lifelong learning.
  • At least two years’ experience in a junior supporter care or administrative role
  • Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
  • Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
  • Experience of outward facing donor stewardship, and relationship building.
  • Excellent organisational and time management skills.
  • Ability to prioritise workload, meet deadlines and possess problem solving skills.
  • Ability to multitask and work in a fast-paced environment
  • Can work on own initiative and be able to show initiative.

Interviews will be held on a rolling basis and will comprise of a technical test, a face to face interview and an informal meeting with our Director of Operations. 

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please see job description.

Application resources
Posted by
Operation Smile UK View profile Company size Size: 11 - 20
Posted on: 14 June 2024
Closing date: 14 July 2024 at 11:54
Tags: Admin,Advice, Information

The client requests no contact from agencies or media sales.