Recruitment Consultant Jobs in Greater London

At Smart Energy GB we get out of bed in the morning to drive an energy revolution that helps Britain achieve net zero.  We do this by being passionate, people-focused and collaborative.

We are pretty unique; we are an independent, non-profit, government-backed organisation that helps households and small businesses across Great Britain to understand how smart meters can benefit them, their families and the environment. We do this through delivering innovative marketing and communications campaigns, with a keen understanding of the behaviour change required in households up and down the country.

We are seeking a talented and motivated Head of Finance and Operations with a self-starter approach to join our team and help guide the organisation through exciting and challenging times ahead.

The Head of Finance and Operations is a role at the heart of our team. It will be responsible for overseeing the financial stewardship of the organisation while also setting the tone through managing our day-to-day operations which will enable everyone to come to work with a smile on their face. The successful candidate will also be integral in providing support to the change and transformation ahead of us. They will deputise for the Director of Operations and build relationships with the SLT and across the organisation as a whole.

The successful candidate will be a fully qualified accountant and be able to demonstrate:

• Proven experience in a leadership role;
• Experience of organisational change and transformation;
• Understanding and experience of strategic risk management, finance audit and internal controls

This is an exciting opportunity for the right individual.  We are looking for someone flexible, eager to learn and hugely motivated by this chance to be one of the biggest ever behaviour-change campaigns.

If you feel you have the skills and experience to succeed in this role we very much look forward to hearing from you. 

Recruitment timings

• Application deadline: Sunday 26th May
• Shortlisting:Approx. 5th June
• First stage interviews:Week of 10th June
• Second stage interviews: Week of 17th June

To apply please submit your CV and supporting statement by 26th May via the link. For an informal conversation about the role, please contact Bryony Thomas via the Allen Lane website.

We are thrilled to be partnering with a well-known homelessness charity to support the recruitment of a new Senior Direct Marketing Officer, within the Acquisition team.

What’s on offer:

• A competitive Salary - £35,000-£39,000 (Depending on experience)
• Hybrid Working, with 2 days per week in the London office
• Full-time 35 hours per week
• Excellent benefits, including Private Medical Insurance

The successful candidate will be responsible for increasing income by strategically developing, implementing, managing and analysing campaigns to recruit new donors through a variety of different media channels, ensuring that messages are on brand and reflect the charity’s benefactors authentically.

This role requires in-depth knowledge and management of a number of different channels including; DRTV, press, inserts, outdoor & digital. This role will also build strong relationships with internal contacts and a number of agencies, and external partners to create innovative and engaging propositions which maximise lifetime value.  

If you’re a Direct Marketing professional with a creative flair and passionate about ending homelessness, this could be the role for you!

We’re looking for the following skills and experience:

· Demonstrable experience of working in a busy direct marketing environment, working to tight deadlines

· Experience of writing fundraising or direct marketing copy

· Proven experience of DM campaign management, including developing new creative approaches, and working closely with agency partners and suppliers.

· Strong working knowledge of direct marketing techniques and mechanics, especially within DRTV or print based channels.

· Experience of managing expenditure budgets and a diverse number of recruitment channels.

· Previous charity experience is advantageous, but by no means essential.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

The biggest girl-led organisation in the world, The World Association of Girl Guides and Girl Scouts (WAGGGS) is looking for a Strategic Partnerships Manager to join their global team. This amazing organisation provides leadership development, advocacy, and community action while continuing to empower girls and young women worldwide.

As the Strategic Partnerships Manager, you will be key in cultivating new long-term corporate partnerships and working closely across departments to develop innovative funding propositions. With a collaborative approach with internal teams and offering a hybrid or remote working style, this is a fantastic opportunity to extend your skills and really make a difference in this organisation.

As Strategic Partnerships Manager, will need:

• Experience with high-value corporate partnerships
• Experience in complex contract development and negotiations
• Excellent communication and influencing skills

Deadline: 19^th May 2024
Salary: £ 40,000
Contract: Permanent Full time
Location: Hybrid-London OR Remote

If you would like to have an informal discussion, please call Jake on 02030 062787 or email your interest along with your CV to [email protected]

Ashby Jenkins Recruitment is a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserves the right to end the application period sooner.
 

My client is a charity dedicated to transforming the lives of children in the UK. Funding and supporting charities working with young people from disadvantaged backgrounds, they work to ensure everyone gets the right support to succeed in education, work and life.

At present they are looking to appoint an interim Director of Finance & Operations to oversee a broad portfolio and lead on a number of key projects:

Key responsibilities:

• Working effectively with the CEO and other members of the Senior Leadership Team to contribute to the organisation’s strategy and financial management.
• Leading and directing the operations function including Finance, HR, IT and Facilities.
• Oversight of the delivery of the statutory accounts and annual report.
• Lead on office lease negotiations and/ or potential office relocation.
• Executive oversight on the implementation of a new people plan, including a pay and rewards review.

The successful candidate will be a fully qualified accountant and have previous experience of working at board level within a charity. Comfortable with leading teams outside of your financial expertise, you will be an empowering leader with strong coaching skills, and the ability to develop and inspire others.

My client offers a flexible hybrid working policy, with 2 days a week in their central London office.

Are you an experienced Programme Administrator looking for a temporary opportunity in a higher education setting?

We are seeking a skilled and organised individual to join an established team at a leading University as a temporary Programme Administrator for a minimum of 6 weeks.

Role Overview:

As a Programme Administrator, you will play a crucial role in supporting the efficient operation of the universities online academic programmes. You will work closely with students, academics, and administrative staff to ensure the smooth delivery of their online education courses. You will provide comprehensive administrative support to the online academic programmes and act as a point of contacts for student and academic inquiries.

Requirements:

• Proven experience in programme administration within a higher education setting.
• Strong interpersonal skills with the ability to communicate effectively with students, academics, and staff.
• Demonstrated ability to remain calm and focused under pressure, with excellent problem-solving skills.
• Excellent organisational skills with meticulous attention to detail.

Duration and Benefits:

This is a temporary position for a minimum of 6 weeks and will work partly from home with some office presence. The role offers valuable experience in higher education administration and the opportunity to work in a dynamic academic environment.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Role Overview:

The Talent Set is thrilled to working with a leading international development charity as they hunt for an Internal Communications and Engagement Officer to support them for a 6-month FTC.

This role will involve implementing key changes to support the organisation's vision of empowering employees through enhanced engagement and effective communications, while also leading internal communications strategies and ensuring alignment with diversity commitments.

Key Responsibilities:

• Implement key changes to support the organisation’s vision of empowering employees by enhancing their voices, driving engagement, and enabling effective communications.
• Ensure internal communications inspire and inform staff, fostering engagement, empowerment, and connection across global teams and to the mission of the charity.
• Collaborate with senior leaders globally to shape and deliver internal communications that foster trust and increase engagement.
• Help to develop and lead the charity’s global internal communications strategy.
• Ensure all communication and engagement strategies align with our Commitments to
• Manage communications throughout the employee lifecycle, from onboarding to exit.
• Provide counsel and deliver sensitive internal communications during crisis situations.
• Create internal communications content supporting and engaging employees during organisational change.
• Organise employee events, including the biennial global engagement survey, and support action planning, evaluation, and reporting to strengthen the organisation's culture of engagement.

Person Specification:

• Demonstrated track record of working in a senior capacity within a dynamic internal communications team within a complex organisation.
• Exceptional written and verbal communication abilities, with precision and meticulous attention to detail. Proficient in storytelling and crafting high-quality, sometimes sensitive, communications for diverse stakeholders.
• Extensive experience providing strategic internal communications support to senior leaders and interacting with various senior roles in a global context.
• Proven track record of overseeing a comprehensive range of global digital internal communication channels.
• Demonstrated experience in coordinating employee engagement initiatives such as employee engagement surveys.
• Highly creative and innovative, with a commitment to producing engaging and inspiring internal communications content. Skilled in crafting compelling messages and utilising various digital platforms.
• Excellent interpersonal skills, with the ability to engage and collaborate effectively with a wide array of contacts, including senior-level executives, across the organisation.
• Highly organised, adept at prioritising, planning, and managing a challenging workload with multiple deadlines.

What’s on Offer:

• A full-time 6-month fixed term contract in a fantastic organisation.
• Competitive salary of up to £35,000 for the right candidate.
• Hybrid working with just 2-days per-week in their London office. 
• Great opportunity to work in an amazing organisation that helps people worldwide.

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role.

Commitment to Diversity:

The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Prospectus is excited to be working on behalf of an organisation that strives to improve self-government processes around the world through partnering with local institutions that support political engagement.

As the Head of Business Development and Funding Partnerships, you will lead on the implementation of multi-year Business Development Strategy, including agreeing yearly ambition and priorities with the internal portfolio renewal and growth board. You will proactively identify, liaise with and manage relationships with current or potential strategic global donors on business development-related processes and opportunities and consortia partners.

This is a UK-based with the option for remote working. This role will require occasional travel to HQ in London to fulfil operational requirements and the salary for the position is £53,000 - £62,000 per annum.

To be successful, you will have substantial experience of business development, commercial insight, programme design, and bid development. You will have a proven track record of securing high value contracts and grants from institutional donors.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ariha Semontee at Prospectus. 

If you are interested in this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
 

Prospectus is delighted to be working with Ripple Effect to recruit an Individual Giving Manager.

Ripple Effect is a dynamic and passionate international development charity on a mission to create a powerful and lasting impact. Their vision is to see a rural Africa that is confident, thriving, and sustainable, with a growing economy and higher living standards for all. Ripple Effect have honed their focus on three critical areas: Farm Systems, Gender and Social Inclusion, and Enterprise Development. Through these pillars, they're dedicated to combating poverty and nurturing a vibrant, thriving African landscape that will flourish for generations to come.

In this role, you'll be immersed in an active environment where your skills in direct marketing and fundraising will be put to the test. From analysing data and managing an activity budget, to forging strategic partnerships with agencies, you'll play a vital role in expanding Ripple Effect’s reach and impact. Collaborating across teams and borders, you'll lead projects that shape engaging supporter journeys, fostering meaningful connections with their cause.

Desirable experiences include planning and executing cash fundraising appeals, planning engagement opportunities for supporters and customers such as events, and showcasing your digital marketing prowess. Whether it's crafting compelling copy or building relationships to inspire action, you'll be at the heart of all Ripple Effect’s communication efforts.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus.
   
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. To apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply.

The Talent Set are delighted to be working with Anna Freud to find their new Senior Internal Communications Officer.

Anna Freud offers hybrid working with a minimum expectation of working from their London office at least 1 day per week.  

The Senior Internal Communications Officer will be responsible for the management, delivery and evaluation of our internal communications activity. The post-holder will work closely with colleagues in the wider Brand & Marketing and External Affairs team - as well as senior colleagues across the wider organisation - to take briefings, gather information and communicate key updates for the wider staff base. The post-holder will share these across a range of digital and in-person channels and evaluate, grow and improve communications through data and insights.

Key Responsibilities:

· Develop an internal communications strategy and annual plan in conjunction with the Head of External Affairs;

· Ensure organisational initiatives and projects are strategically communicated to employees via internal comms channels and engagement opportunities;

· Plan, write and edit content for a variety of internal communications channels, such as the staff intranet (SharePoint), emails (Microsoft), and email (Mailchimp/Salesforce/Pardot);

· Provide strategic internal comms advice and content for colleagues and teams across Anna Freud;

· Support the planning of staff events and prepare, advise on and deliver internal presentations as required;

· Draft emails and scripts for senior managers for presentation to staff in written, or spoken form;

· Support the development of A/V internal comms to help Anna Freud test and learn about the most successful content and channels for our colleagues;

· Ensure internal communications messages are consistent across all mediums and are on-brand (tone of voice, look and feel);

· Liaise with the wider External Affairs team to ensure internal messages are consistent with external messages;

Person Specification:

· Relevant degree, equivalent qualification, or experience in an internal communications role.

· Demonstrable experience managing internal communications programmes in a public, third, or private sector organisation.

· Experience of building internal communications strategies and evaluating impact.

· Content management experience.

· SharePoint and Mailchimp/Salesforce/Pardot skills.

· Excellent copywriting, proof-reading and presentation skills.

· Internal event management skills.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

For over 500 years, Guy's and St Thomas' Foundation have been a constant in London's ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.

As an independent organisation, Guy's and St Thomas' Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy's & St Thomas' Charity, Guy's Cancer Charity & Evelina London Children's Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.

This is an opportunity to join the Guy's and St Thomas' Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income - this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it's family of linked charities.

As the Engagement Events Lead, you will oversee the planning, project management, and delivery of a diverse portfolio of bespoke events across the organisation. These events, ranging from dinners and receptions to webinars and VIP tours, will serve to maximize donor cultivation and stewardship opportunities. With a keen attention to detail, you will prepare and maintain project plans for each event, ensuring that deadlines are met, and budgets are adhered to while providing regular updates to stakeholders.

Working closely with colleagues across fundraising, particularly with the High Value Fundraising teams, you will build strong working relationships to ensure the successful delivery of events. This entails leading project group meetings, responding to inquiries from various stakeholders, and advocating best practices in event management. Additionally, you will supervise staff and volunteers at events and maintain excellent relationships with internal colleagues and external stakeholders to facilitate effective collaboration throughout the event process.

To be considered, you will bring experience of delivering successful event/project management in a fundraising environment and will have planned and delivered a portfolio of events/projects to meet targets, within budget. You will also have a proven track record of building and maintaining relationships with a variety of stakeholders from diverse backgrounds

To apply, please either send an updated CV in response to this advert, or contact Sema Hussein at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.

Guy's and St Thomas' Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Across the country, in every city and on every street, RBL is there to support our Armed Forces community as the UK's leading Armed Forces charity. The Royal British Legion is looking for an experienced manager to lead their philanthropy, mid value and trusts function and make a difference to the lives of those who have served to keep us safe and protect our way of life.

The Head of High Value Giving will come in to a portfolio with huge potential and a solid base to build from. The successful candidate will own and lead the high value programme, be the in-house expert and transform high value giving to fund crucial services for the armed forces community,

The post holder will have the experience, energy, and expertise to recognise the vast opportunity within the team and take the programme to the next level. They will lead by example in cultivating both UK based and international trusts and develop relationships with key stakeholders to build out a major donor programme, whilst overseeing an amazing team to continue to deliver brilliant results. 

If you are an ambitious and proactive fundraiser, with high value fundraising or trust experience, this is a fantastic opportunity to lead the High Value team at the Royal British Legion.

For over 500 years, Guy's and St Thomas' Foundation have been a constant in London's ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.

As an independent organisation, Guy's and St Thomas' Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy's & St Thomas' Charity, Guy's Cancer Charity & Evelina London Children's Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.

This is an opportunity to join the Guy's and St Thomas' Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income - this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it's family of linked charities.

As the Product Development Lead you will be a crucial role within the fundraising team, focusing on the strategic planning and execution of a diverse range of fundraising products. This position is pivotal in identifying innovative opportunities that resonate with the charity's strategic vision, leading efforts in insight gathering, ideation, prototyping, and testing. The aim is to craft fundraising products that not only raise funds but also enhance the quality of life for the beneficiaries.

In addition to product creation and development, this role involves extensive collaboration with various stakeholders across the three charities, including NHS front-line staff, directors, and senior leadership, to foster a culture of innovation and support for new initiatives. As part of the Fundraising Innovation strategy, the role encompasses leading new product development sprints, analysing fundraising events, and working closely with managers to capitalise on collaborative opportunities, all aimed at increasing income and diversifying the funding base.

They are seeking someone who has a strong understanding of new product development principles and the ability to take products from concept to market, ideally gained within a fundraising setting. You will have experience using data insight for decision-making, and time management skills to consistently meet deadlines. Experience in building relationships and influencing stakeholders across the organization, as well as knowledge of fundraising regulation, databases, and Facebook fundraising, are highly desirable attributes for this role.

To apply, please either send an updated CV in response to this advert, or contact Sean Fallows at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.

Guy's and St Thomas' Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

For over 500 years, Guy’s and St Thomas’ Foundation have been a constant in London’s ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.

As an independent organisation, Guy’s and St Thomas’ Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy’s & St Thomas’ Charity, Guy’s Cancer Charity & Evelina London Children’s Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.

This is an opportunity to join the Guy’s and St Thomas’ Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income – this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it’s family of linked charities. 

The Supporter Experience and Journeys Lead, part of the Supporter Experience Team, will be responsible for overseeing the daily implementation of supporter journeys. This entails managing timelines and ensuring that all deliverables are achieved.

The Contract:

Salary: £37,332 to £42,099 (depending on experience)

Contract Type: Permanent

Hours: Full time 35 hours per week

Work arrangements: Hybrid

Benefits:

• Up to a 12% employer pension contribution.
• Annual personal development budget.
• Annual health and wellbeing personal allowance.
• Enhanced maternity, paternity, and parental leave pay, accessible without length of service requirements.
• Health and wellbeing programme offering optional free yearly health check-ups.
• Support for healthy eating, including fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT Kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays).
• Subsidies for glasses.
• Employee Assistance Programme.
   

About the role:

As the Supporter Experience and Journeys Lead you will collaborate closely with fundraising and support teams, managing the supporter panel and implementing new initiatives to enhance supporter experiences. You’ll update the supporter experience toolkit and ensure alignment with organisational best practices.

About you:

• Experience of developing best in class user journeys and experiences in the commercial or non-for-profit sector.
• Experience of facilitating or supporting on user research activities including focus groups, surveys, and user testing.
• Experience in reporting, evaluating, and testing.
• Experience of facilitating workshops both virtually and in person.
• Knowledge of a Fundraising Database (e.g. Raiser’s Edge or Salesforce) 
• Knowledge and demonstrable experience of adhering to GDPR and PECR laws and codes of conduct.
• Understanding of NHS Charities or healthcare fundraising

To apply, please either send an updated CV in response to this advert or contact Gemma Hannington at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.

Guy’s and St Thomas’ Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.

Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.

The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.

As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.

Responsibilities:

• Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
• Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
• Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
• Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
• Responsible for any complaint escalation/investigation.
• Develop and manage the team, performance management and the performance development review.
• Ensure the team are processing direct debits in accordance with BACS rules and regulations.
• Deal with queries and questions raised about our direct debits processes.
• Ensure all income is tracked and all donations are banked and thank in a timely manner.
• Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs. 
• With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.

To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;

• Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
• Experience of managing and responding to complaints and feedback
• Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
• Experience of the BACS direct debit claiming process and following regulations

Salary: £36,309 - £42,085 per annum

Hybrid Working; 3 days office based and 2 days working from home.

Rolling Recruitment, deadline asap.

Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required. 

'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.