Jobs for the Housing and Homelessness sector

£61,358 per annum

Full-time – 35 hours per week

South East London - Hybrid

Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.

As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.

We have an excellent opportunity for an outstanding candidate with a passion for social housing to provide leadership on our Rent and Service Charge management. 

Reporting to the Head of Finance, you will manage the service charge and rent setting across our leasehold, shared ownership, social and affordable rents portfolio, ensuring compliance with statutory and regulatory requirements. You will directly manage the Rents & Service Charge Analysts and ensure that high quality services are provided internally and externally.

The role will be responsible for the development and delivery of the annual plan in relation to rents and service charge activities and will also contribute to the overall management of Hexagon.

Our ideal candidate will have:

- Considerable experience of rent and service charge management in the housing sector.

- AAT or equivalent accounting qualification.

- Experience of using housing management and financial systems (e.g. SUN/CIVICA).

- Considerable knowledge of regulation/legislation related to the setting and management of rents and service charges.

- Track record of delivering service improvements and the ability to work across teams.

- Experience of managing and developing staff.

- Excellent verbal and written communication skills.

- A positive “can do” attitude and a commitment to a high standard of service delivery.

If you think you have the skills to do all this and more, we want to hear from you.

This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold, that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.

We will offer you training and supervision to help you achieve your full potential, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working, and 26 days annual leave rising one day per year to 31 days.

For further details and how to apply, please visit our website via the apply button.

No agencies.

Closing date: Sunday 29 June 2025.

Interviews will be held on Wednesday 9 July 2025.

We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact the HR Department at Head Office.

Job Title: Night Support Worker

Location: London Borough of Tower Hamlets

Salary: £28,808.00 per annum (par rota)

Hours: Hours: 40 hours per week including weekends.

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for a Night Support Worker within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

Who we’re looking for

We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

To be successful in the role you must be able to:

· provide dynamic person-centred support to residents

· ensure at all times the environment is safe and welcoming for all

· work together in a team to deliver a psychologically informed environment

·  

What we offer

We offer our staff a generous benefits package, which includes:

· Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%

· Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service

· Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing

· Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.

· Season Ticket Loans – We offer interest-free season ticket loans after successful probation

· Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Location: Hybrid - Eyre Street, Sheffield - this role is partly based at home, partly in the Sheffield offices.

Salary: Grade 3 - £31,133 per annum (pro rata for part time)

Contract: Maternity cover until end of July 2026

Hours – 30 per week - Working Pattern Tuesday-Friday but open to discussion if needed

Closing date: Thursday 26 June 2025 at 11:30pm

Do you have exceptional customer service and administrative experience? Are you dedicated to bringing about real change in tackling the housing emergency? Join Shelter as a Senior Administrator in our Telephone and Online Advice Services (TOAS) and help in our fight for home.

About The Role

You will be responsible for maintaining the back office functions and support service delivery. This will include managing relationships with local suppliers and contracts, system and process design, financial management, ensuring Health and Safety compliance and managing travel and accommodation bookings. You will line manage two administrators and also provide administrative support to the Head of Telephone and Online Advice Services. The role also involves extensive telephone contact with supplier and internal customers and meeting visitors to the office.

About You

You will have:

• Considerable experience in a client/customer service role and office administration
• Sound understanding of financial management, ideally including budgeting and forecasting
• Great customer service and communication skills
• Fast accurate keyboard skills and experience of using a range of IT tools to carry out your work, including case management systems and databases, Microsoft Office applications, internet and email etc.
• A working knowledge of Health and Safety legislation and risk assessments
• Management and negotiation skills

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

The TOAS team delivers housing advice to clients on the phone, web chat and advice content on Shelter’s website.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to Apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement using the STAR format with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each.

Please ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Do you want to work for an award winning charity? One that values its colleagues and clients alike? Do you want to have an impact and make a real difference to young people who need a fresh start? Do you have tenacity, resilience and strength of character to guide and advocate for young people?

BACKUP North West delivers support and housing services for homeless and vulnerable young people in Bolton. If you have great written and verbal communication skills, are committed to improving the lives of young people, are motivated and resilient, we need you! Due to growth we are looking for several new colleagues to work in front line service delivery roles across our supported housing provision. Your primary role will be to enable young people to achieve their potential, be safe and secure and move out of (literally) homeless services.

(We are Ofsted registered)

To join us, you will have to demonstrate a commitment to the ethos and values of the charity, be a positive role model for young people and colleagues and be person-centred.

Excellent people skills are a must. We are an Investors in People GOLD employer.

Do you want to work for an award winning charity? One that values its colleagues and clients alike? Do you want to have an impact and make a real difference to young people who need a fresh start? Do you have tenacity, resilience and strength of character to guide and advocate for young people?

BACKUP North West delivers support and housing services for homeless and vulnerable young people in Bolton. If you have great written and verbal communication skills, are committed to improving the lives of young people, are motivated and resilient, we need you! Due to growth we are looking for several new colleagues to work in front line service delivery roles across our supported housing provision. Your primary role will be to enable young people to achieve their potential, be safe and secure and move out of (literally) homeless services.

(We are Ofsted registered)

To join us, you will have to demonstrate a commitment to the ethos and values of the charity, be a positive role model for young people and colleagues and be person-centred.

Excellent people skills are a must. We are an Investors in People GOLD employer.

Do you want to work for an award winning charity? One that values its colleagues and clients alike? Do you want to have an impact and make a real difference to young people who need a fresh start? Do you have tenacity, resilience and strength of character to guide and advocate for young people?

BACKUP North West delivers support and housing services for homeless and vulnerable young people in Bolton. If you have great written and verbal communication skills, are committed to improving the lives of young people, are motivated and resilient, we need you! Due to growth we are looking for several new colleagues to work in front line service delivery roles across our supported housing provision. Your primary role will be to enable young people to achieve their potential, be safe and secure and move out of (literally) homeless services.

(We are Ofsted registered)

To join us, you will have to demonstrate a commitment to the ethos and values of the charity, be a positive role model for young people and colleagues and be person-centred.

Excellent people skills are a must. We are an Investors in People GOLD employer.

Come and join us

The GROW Traineeship gives people with lived experience of homelessness and/or other related disadvantages (including but not limited to; contact with the criminal justice system, mental ill-health or substance use) access to paid employment, training and personal development opportunities. The traineeship lasts for up to 12 months, and each GROW receives personalised training and support to help remove some of the barriers that may have prevented them gaining meaningful employment.

We are looking for people who are passionate about using their own experiences to help make change for people experiencing bad housing and homelessness.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Working in a team of seven, you will be part of the research function at Shelter, finding data and evidence to support Shelter’s fundraising, media, services, campaigning and brand work.

As well as researching the benefits of social homes, we also do research on the scale of the housing emergency, including homelessness, and who is most affected.

The Research team is part of Shelter’s Activism & Advocacy division. This means you may work with our Public Affairs, Digital Campaigns, Community Organising and Policy teams too.

The GROW trainee programme includes opportunities to get involved in Shelter at a national level, using your experiences to influence our work as a whole.

About you

You’ll be a team player who is flexible, open to learning, and willing to ask for support when needed. You’ll have basic IT skills, such as using email and searching the internet, and be able to stay organised and manage your time well. You’ll also be proactive, curious, and interested in learning more about housing and the issues people face. Importantly, you’ll have lived experience of homelessness or other disadvantages – such as substance use, or involvement with the criminal justice system – and you’ll want to use your experience to make a positive difference. You may also be facing challenges to employment, such as limited qualifications, a lack of experience, or long-term unemployment. A strong belief in equality and a commitment to tackling discrimination are essential.

Please note

This role is ring-fenced for those with lived experience of multiple disadvantage.  

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free of harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs sent by external recruitment agencies nor accept the fees associated with them.

We are looking for a female candidate to fulfil this role (Equality Act 2010)

Come and join us

The GROW Traineeship gives people with lived experience of homelessness and/or other related disadvantages (including but not limited to; contact with the criminal justice system, mental ill-health or substance use) access to paid employment, training and personal development opportunities. The traineeship lasts for up to 12 months, and each GROW receives personalised training and support to help remove some of the barriers that may have prevented gaining meaningful employment.

We are looking for people who are passionate about using their own experiences to help make change for people in London experiencing bad housing and homelessness.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

As a GROW Trainee, you will play an essential role in delivering Shelter’s purpose to defend the right to a safe home in East London. Our GROW Trainee will learn how to provide advice and advocacy to people experiencing the housing emergency and work alongside a team of advisors, solicitors, support workers and managers who work together to give communities easier access to support and advice. The successful candidate will be given extensive training, support, and supervision to support them to achieve this. They will also have access to a flexible personal budget to help in your own personal and professional development.

The successful candidate will also be expected to contribute to community hub priorities and be involved in systems change work in the area.

The GROW trainee programme includes opportunities to get involved in developing services in London and across Shelter at a national level, using your experiences to influence our local strategic aims.

About you

We are looking for people who have experience of overcoming personal challenges and barriers and who are passionate about using their own life experiences to help make positive change for others. Good communication skills and the ability to make people feel heard will also be essential. Basic computer skills, e.g. word processing, the internet and email would be useful, but support can be provided. Above all, we need people with a real desire to develop personally and learn new skills.

Please note

This role is ring-fenced for those with lived experience of multiple disadvantage.  

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free of harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs sent by external recruitment agencies nor accept the fees associated with them.

Come and join us

The GROW Traineeship gives people with lived experience of homelessness and/or other related disadvantages (including but not limited to; contact with the criminal justice system, mental ill-health or substance use) access to paid employment, training and personal development opportunities. The traineeship lasts for up to 12 months, and each GROW receives personalised training and support to help remove some of the barriers that may have prevented them from getting meaningful employment.

We are looking for people who are passionate about using their own experiences to help make change for people in Norwich experiencing bad housing and homelessness.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

The role is working as a trainee Housing Rights Worker with the aim of being able to provide generalist housing and homelessness advice by the end of the fixed term. The successful candidate will be given extensive training, support, and supervision to support them to achieve this. They will also have access to a flexible personal budget to help in your own personal and professional development.

The successful candidate will also be expected to contribute to community hub priorities and be involved in systems change work in the area.

The GROW trainee programme includes opportunities to get involved in developing services in the southeast and across Shelter at a national level, using your experiences to influence our local strategic aims.

About you

We are looking for people who have experience of overcoming personal challenges and barriers and who are passionate about using their own life experiences to help make positive change for others. Good communication skills and the ability to make people feel heard will also be essential. Basic computer skills, e.g. word processing, the internet and email would be useful, but support can be provided. Above all, we need people with a real desire to develop personally and learn new skills.

Please note

This role is ring-fenced for those with lived experience of multiple disadvantage.  

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free of harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs sent by external recruitment agencies nor accept the fees associated with them.

Do you want to work for an award winning charity? One that values its colleagues and clients alike? Do you want to have an impact and make a real difference to young people who need a fresh start? Do you have tenacity, resilience and strength of character to guide and advocate for young people?

BACKUP North West delivers support and housing services for homeless and vulnerable young people in Bolton. If you have great written and verbal communication skills, are committed to improving the lives of young people, are motivated and resilient, we need you! Due to growth we are looking for several new colleagues to work in front line service delivery roles across our supported housing provision. Your primary role will be to enable young people to achieve their potential, be safe and secure and move out of (literally) homeless services.

(We are Ofsted registered)

To join us, you will have to demonstrate a commitment to the ethos and values of the charity, be a positive role model for young people and colleagues and be person-centred.

Excellent people skills are a must. We are an Investors in People GOLD employer.

Salary: Grade 5- £37,181 per annum pro rata

Location: Flexible

Contract: Fixed term - 12 months

Hours: Full time - 37.5 per week

Closing Date: Sunday 22nd June 2025 at 11.30 pm 

We are looking for someone with experience of quality monitoring, data and reporting to join us and evaluate our Services. You could soon be playing a vital role helping people who are affected by the housing emergency.

About the role

Shelter has an ongoing partnership with a hero charity partner which is centred on building the UK’s financial resilience. Together we aim to break the vicious cycles that leave people with poor financial health and negatively impact their housing situation; through Shelter’s emergency services, piloting new programmes to challenge unfair systems, and empowering communities with their rights. 

You will be leading on the evaluation of this partnership and will work closely with the service delivery teams across Shelter in England and Scotland. You will assess the impact of the work so far with a view to upscaling the partnership in future.

About you

You will have experience of using frameworks to monitor work quality and impact, using data to draw conclusions and make recommendations. Adopting a strategic approach, with knowledge of systems change, research analysis and experience of working with stakeholders, you will have strong problems solving skills and are able to use initiative to get things done. You also have experience of producing high quality written materials as well as verbal presentations tailored to your audience.   

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team

Your role will be part of Shelter England’s Quality, Compliance & Planning team and will work with the Quality Managers to review the quality, value and impact of the work in our services. This role will primarily focus on the range of work funded by our partner grant.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 1000 words in total.

Any applications submitted without a supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you passionate about building safety and ready to lead from the front? This is a unique opportunity to make a lasting impact as the Building Safety Manager for YMCA Thames Gateway Group. In this role you'll have the exciting challenge of shaping and leading a team focused on responding to the increased importance of building safety and compliance. You'll oversee a diverse portfolio of 38 properties, ranging from hostels and self-supported accommodation to nurseries, youth centre, a gym, and a café. You will ensure the safety, compliance, and operational integrity of these sites, directly influencing the wellbeing of the communities and beneficiaries we serve. As part of this role, you will: Build and lead a team that responds to and manages safety and compliance issues across our properties. Influence change by embedding best practices in building safety and compliance. Be pivotal in ensuring a secure environment, meeting regulatory requirements while maintaining a community-focused approach. Join us at YMCA Thames Gateway Group and play a leading role in keeping our properties safe for everyone. This is your chance to shape the future of building safety within a mission-driven organisation.

Role Overview 

The role is responsible for delivering comprehensive HR support across the organisation, covering recruitment, onboarding, training, and support for performance management and employee relations. It includes managing volunteer processes and working closely with both internal managers and external HR and payroll providers. The postholder will play a key role in maintaining effective HR systems, ensuring policy compliance, and supporting a positive workplace culture.

Key Responsibilities 

• Managing end-to-end recruitment processes across multi-disciplinary teams; including recruitment, onboarding, DBS checking, training and development, absence, performance management and leavers.
• Ongoing development, coordination, and oversight of SCT’s volunteer recruitment, onboarding, training, and administration in collaboration with SCT’s managers.
• Working closely with SCT’s outsourced HR support.
• Providing SCT managers with guidance on volunteer recruitment and any management issues.
• Implementing, maintaining and reviewing an annual training plan for all employees.
• Maintaining up-to-date staff files and HR system records including DBS validation, handling confidential employee and volunteer data in line with data protection legislation.
• Supporting employee relations by assisting with complaints, grievances, and disciplinary procedures, including provision of support to managers on all employee-relation matters.
• Working with SCT’s Business Operations Officer to ensure accurate information is provided to SCT’s outsourced payroll administrators to ensure accuracy of all relevant information.
• Supporting the ongoing review, development and improvement of clear, consistent, and accessible policies and procedures across the organisation.
• Working closely with SCT’s managers to promote the ongoing communication, implementation, and participation in the review cycle of policies and procedures.
• Undertaking other reasonable duties that may be required from time to time.

Person Specification 

• CIPD qualified to level 5 or significant HR Management experience will also be considered

• 3+ years demonstrable generalist HR Management experience or similar role types

• Demonstrable experience of working across multiple sites

• Excellent communication skills both in the written form and in person with the ability to adapt to all audiences

• Experience of presenting material and report writing to a range of audiences

Essential Skills and Experience

• Proven experience in managing end-to-end recruitment processes, including onboarding, training, performance management, absence, and leaver procedures.
• Awareness of UK employment law and GDPR, with a willingness to learn and apply policies correctly.
• Understanding of volunteer management, including recruitment, onboarding, training, and administration.
• Experience with outsourced HR support services, providing HR guidance and support to managers, particularly in volunteer and employee management matters.
• Experience in maintaining accurate HR records and handling confidential information in line with data protection legislation.
• Practical knowledge of employee relations processes, including handling complaints, grievances, and disciplinary procedures.
• Familiarity with payroll processes and working collaboratively to ensure accurate payroll data.
• Comfortable using HR databases, spreadsheets, and Microsoft Office tools.
• Excellent organisational skills and attention to detail.
• Strong interpersonal and communication skills, with the ability to work collaboratively across teams.
• Help coordinate internal communications and staff events.

Desirable Skills and Experience

• Experience in developing and implementing annual training and development plans.
• Previous involvement in reviewing and updating organisational HR policies and procedures.
• Experience in the charity or voluntary sector, particularly in managing and supporting volunteers.

Pathway Manager

This is an exciting opportunity for a Pathway Manager to join a new service in Middlesbrough managing a small team of staff providing support to people who are homeless or at risk of becoming homeless.

Position: Pathway Manager

Location: Middlesbrough

Contract: Permanent

Hours: Full-time, 37.5 per week

Salary: £38,432 per annum + pension and other benefits

Closing Date: Wednesday 25th June

About the Role

As Pathway Manager, you will be responsible for managing the Middlesbrough Positive Pathways service, supporting around 100 people annually across accommodation and outreach. You will lead a small team of staff and volunteers delivering personalised, psychologically informed support to individuals experiencing homelessness or significant disadvantage.

You’ll oversee the management of 14 self-contained accommodation units, ensure high standards of housing management and compliance, and work closely with stakeholders across Middlesbrough and Teesside to promote pathways out of homelessness.

Key responsibilities include:

· Managing the delivery of RSAP and SHAP accommodation-based support services

· Ensuring robust risk assessments, support planning, and safeguarding procedures

· Line managing Positive Pathways Coordinators, Outreach Workers, and volunteers

· Ensuring compliance with health and safety, housing regulations and organisational policies

· Building and maintaining effective partnerships with statutory and voluntary sector agencies

· Promoting the service and developing opportunities across the Teesside area

About You

To be successful in the role of Pathway Manager you will need to have the following skills and experience:

· Proven experience managing or supervising staff or volunteers

· Experience working with people facing homelessness, substance misuse or mental ill health

· Strong understanding of safeguarding, housing management, and regulatory compliance

· Ability to work in a fast-paced, collaborative environment while maintaining a calm, positive approach

· Excellent organisational, IT and communication skills

· Commitment to inclusive, person-centred support and continuous personal development

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Commitment to continued professional development with internal mentoring.

· Flexible working model for suitable roles.

· Supportive flexitime and toil arrangements.

· 26 days annual leave rising to 30 after five years’ service.

· Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Financial wellbeing offering interest free loans and advances

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Cycle to Work scheme and interest-free season ticket loans.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· International Accident Cover – accidental death, permanent ​disability

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as such as: Housing Manager, Homelessness Manager, Housing Manager, Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.