Office and Reception Assistant

Join our Team as an Office and Reception Assistant and play a vital role in keeping our office organised, efficient and welcoming.

Primary Duties and Responsibilities

The following is an illustrative but not exclusive list of the primary duties and responsibilities of the role:

Office and Premises

Supporting the day-to-day effective operation of the charity including:

·         Supervising the interns who staff our Reception

·         Acting as the first point of contact for email, phone calls and office visitors when the Reception is not staffed

·         Handling outgoing and incoming post and couriers.

·         Responsibility for maintaining stationery and buying refreshments and office supplies.

Information technology

·         Assisting with the induction and basic training of staff in the use of the law centre’s IT and procedures.

·         Supporting staff by trouble-shooting common IT problems that arise, escalating to the law centre’s external IT support as appropriate.

·         Maintaining the law centre website.

Information management

·         Scanning documents and helping to maintain accurate and well organised records.

·         Ordering storage and collection of documents as appropriate.

·         Running reports on our case management system, Advice Pro

Finances

·         Assisting with the management of event bookings and training.

·         Assisting with routine financial administration.

Human Resources

·         Collecting and maintaining staff records, holiday records and sickness records

·         Assisting with the administration of recruitment.

Advice Forum

Assisting the CEO with the strategic advice partnership:

·         Co-ordinating and facilitating four Advice Forums per year

·         Organising and managing one Advice Conference per year

·         Organising 14 training sessions per year for the local advice community

General

·         Assisting the CEO to organise meetings including taking minutes; preparation and dissemination of meeting papers, and managing venue/room bookings.

·         Organising online training sessions

Please note that this is an on-site position and remote working is not available.