Communications Manager

Looking for an experienced Communications Manager who can help enhance how we communicate with residents during a challenging and emotional time - someone who brings empathy, clarity, and confidence in crisis communications. Reporting to the Head of External Communications, you will lead the delivery of transparent and engaging communications across digital, print and community channels. You'll work closely with operational and building safety teams to maintain clear, accurate updates for residents, while also supporting wider engagement activity. This is a hands-on, fast-paced role where your work will directly impact residents' experiences and the organisation's reputation.

What you'll be doing

• Delivering a multi-channel resident communications strategy for relocated households.
• Producing weekly written updates and monitoring engagement and feedback.
• Maintaining accurate and up-to-date FAQs on our dedicated microsite.
• Organising and delivering resident engagement events, ensuring senior leaders are fully briefed.
• Creating and distributing communications materials - including digital content, print resources, video and social media assets.
• Ensuring communications reflect the diversity and varying needs of different resident groups.
• Working collaboratively across the organisation to ensure joined-up messaging.
• Supporting resident involvement, policy consultations and community engagement.
• Proactively protecting and promoting our reputation through all communication, internal and external.

The ideal candidate will be able to demonstrate: -

• A strong track record in customer/resident communications, ideally in complex or regulated environments.
• Experience leading incident or crisis communications in a public-facing setting.
• Excellent written, verbal and visual communication skills, with the ability to simplify complex or technical issues for diverse audiences.
• Confidence engaging senior stakeholders, as well as political or community figures (e.g., MPs, councillors).
• Proven ability to deliver effective engagement events.
• High attention to detail, accuracy and consistency.
• Ability to anticipate and manage reputational risks.
• Collaborative, organised, and motivated by making a meaningful difference.
• Digitally savvy, resilient and comfortable working in a fast-moving, high-profile environment.
• Experience of managing press, media and journalists
• You will have experience of working in a communications role in public services.
• Experience in housing is not essential - what matters is your ability to learn quickly and apply insights confidently.

If this role is of interest, please apply ASAP with a word version of your CV highlighting all your relevant experience. Do feel free to get in touch for more information.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk