Development Officer Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join The Society as Communications and Membership Manager to drive our strategic objectives and elevate the profile of physiology among the public and key stakeholders. You will be responsible for developing and executing effective integrated communications plans, supporting the development of resources for the Training Hub, and leading strategic initiatives for membership recruitment and retention. Additionally, you will oversee the efficient delivery and maintenance of grants, ensuring good governance practices.
The Physiological Society
The Physiological Society has made significant contributions to our knowledge of biological systems and the treatment of disease. The Society promotes physiology and supports those working in the field by organising world-class scientific meetings, offering grants for research, collaboration and international travel, and by publishing the latest developments in its leading scientific journals.
The position
In this role, you will coordinate The Society’s communications activities to ensure a coherent and impactful narrative, manage the Communications Grid, and act as a brand champion. Your responsibilities will include establishing and maintaining networks with partner organisations and third-party suppliers, managing the communications and membership budget, and leading the establishment of key performance indicators for communications and engagement activities. You will also develop targeted narratives, oversee the production of various communications content, and monitor trends to propose innovative projects.
The Communications and Membership Manager has line management responsibility for a Senior Communications Officer, Membership and Grants Officer, and a Communities and Contents Officer.
Who are we looking for?
The ideal candidate will have a Life-Science degree or relevant experience in Life Sciences. They should have a strong track record of developing and delivering multi-channel communications for diverse audiences, including translating complex research for lay audiences. High digital literacy is essential, encompassing digital design tools, content creation, website management, email platforms, and social media management. Experience in project management, creating accurate visual and written content for various platforms, and excellent organisational skills with a proactive problem-solving approach are required. The candidate should also have experience maintaining professional relationships, working collaboratively within a team, and line management.
What can we offer you?
We offer great benefits including 30 days holiday (including our Christmas office closure days); non-contributory pension scheme; private medical insurance; life assurance; flexible working; and, excellent training and development opportunities.
We are committed to actively promoting equality, diversity and inclusivity. To this end we would welcome applications from individuals from underrepresented groups, including minoritised communities and applicants with a disability, to better reflect the community we support and help broaden our perspectives.
Please do not apply if you do not have the legal right to work in the UK.
To apply, please email a CV and covering letter to the HR Manager via the button below.
We reserve the right to close this vacancy early if we receive a suitable application for the role. Therefore, if you are interested, please submit your application as early as possible.
The client requests no contact from agencies or media sales.
Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail?
The Information Services team at Alzheimer’s Research UK is responsible for providing information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline and produces and disseminates health information booklets and other resources. The team also has responsibility for promoting research involvement to the public, actively helps people to get involved and supports the service Join Dementia Research.
We are looking for a confident, friendly and proactive person to join us as an Information Executive. They will be facilitating the day-to-day operation of the Dementia Research Infoline, registering the public to take part in dementia research via postal form and over the phone, managing volunteers’ data and feeding into development of the Join Dementia Research service. The Information Executive will also play a role in maintaining the relationship of the partnership between Alzheimer’s Research UK and Join Dementia Research. Reporting to the Senior Health Information Officer, they will support the team’s Information Officers with the updating, production and dissemination of the charity’s dementia health information resources.
This is a busy team, forming Alzheimer’s Research UK’s critical service function for the public. The team is crucial to the charity’s remit of improving public understanding of dementia and contributes directly to our research efforts by helping people to take part in studies. The charity has a clear focus on improving equity in dementia research, encouraging people from all backgrounds across the UK to play their part in finding answers to our greatest health challenge.
Main duties and responsibilities of the role:
Assisting the public to take part in dementia research through the UK research register, Join Dementia Research.
· Managing the confidential handling of personal data.
· Supporting the Join Dementia Research Officer, Join Dementia Research co-ordinating team and other charity partners on web development, communications, and data processing.
· Joining regular external meetings to deliver on the above objective and feeding back to the Information Services team to keep them informed of workstreams and new developments.
· Carrying out weekly call backs to new research volunteers and processing paper registration forms, ensuring our responsibilities within the partnership are met. During busy periods, this could include making up to 70 calls a week.
· Aiding the Join Dementia Research Officer in finding ways to promote the service to internal and external audiences to drive up registrations.
Supporting the delivery of the charity’s only public service provision, the Dementia Research Infoline
· Supporting existing volunteers on Join Dementia Research with tech issues, keeping their data up to date, and discussing opportunities to take part in research.
· Developing new ways to promote the Infoline, health information and Join Dementia Research.
Help the Information Services team prepare to attend/present/exhibit at events.
What we are looking for:
· Experience of working in a customer facing role.
· Confidence working with computers – good knowledge of Word, Excel and Outlook.
· Resilience for dealing with occasional challenging calls and a high volume of enquiries.
· A sensitive, empathetic and patient phone manner.
· A confident and friendly attitude.
· Professional and hard-working team player.
· Excellent written and spoken communication skills.
· A proactive, highly organised approach.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £22,500 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 30th June 2024, with interviews likely to be held week commencing the 8th July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
This is an exciting time to join our International Society, and to take the next steps in your career within a small proactive team: we are at a critical stage of development of ISAPS Education, putting finishing touches to a new website, and working on a new Learning Management System and training curriculum, to build on our extensive resources for medical professionals globally.
Working closely with the Head of Digital and Education Projects to develop and manage ISAPS website and our portfolio of e-learning and education for our members and their patients across the globe you will play a key role in creating high quality digital resources, and in building our relationships with stakeholders internationally.
About you
Educated to degree level, with strong relevant experience in online digital systems and education, you will enjoy a broad and varied workload and be comfortable working at pace, and on your own initiative. You are self-motivated, proactive, adaptable, solutions focused with highly developed interpersonal skills.
We would like to hear from candidates who understand the design and production of digital content, and have excellent organisation and communication skills to enable them to work on multiple projects concurrently. You will enjoy and embrace the opportunities of working remotely and collaboratively with our team and our community of international medical professionals alike.
Key attributes of the successful applicant will include:
- Experience in the design and production of digital education content using relevant tools
- Passion for delivering high quality and well-designed digital content for educational purposes
- Comfortable at managing multiple (and learning new) digital systems (CMS / LMS / CRM etc)
- Strong motivation, time-management and communication skills, able to work effectively remotely and see tasks through to completion
- Exceptional organisation and prioritisation to manage multiple priorities effectively
- Strong motivation and customer orientation: equally skilled at developing relationships and managing systems
- Solutions focused: able to analyse and evaluate needs quickly
- Accurate worker with high attention to detail
Whilst English is the official language of ISAPS, other European languages may also be an advantage.
For further information on the role and access to a detailed job description please click the apply button.
Tenure: Full Time (5 days per week), Permanent
Salary: £30,000 - £33,000, depending on experience
Location: Home working, ability to travel to London for team meetings 1-4 times per month
Benefits:
- 25 days holiday excluding bank holidays, plus a 3 day allowance available after one year, for office closure (usually over New Year).
- Matched Pension Plan: we will match up to 6% of your chosen contribution
- The opportunity for growth, responsibility and ownership
- A friendly small team environment where your opinion is valued
- An annual appraisal including a personal development review, and the opportunity for training
- Hybrid working: primarily home based with option to use our London desk space
Process:
Apply online with CV and personal statement / cover letter, explaining your suitability for the role, giving your current remuneration and notice period and confirming your availability for interview.
Deadline: 9am Wednesday 5th June
Interviews:Initial: 6&7 June via Zoom.Final TBC: 19/20 June in person.
Since the position is available immediately, we may request informal conversations with high calibre candidates as applications are received. We will also request some assessment tasks to be completed as part of our shortlisting process. If you do not hear from us within 28 days of our closing date you may assume your application has not been successful on this occasion.
You may have experience of the following: Digital & Education Project Officer, Digital Education Projects Officer, Education Projects Officer, Education & Digital Projects Officer, Digital Learning & Education Coordinator, E-Learning & Education Projects Coordinator, Digital Education Programme Coordinator, Education Technology Project Coordinator, Digital Learning and Development Coordinator, etc.
REF-214 215
Who we are
Arts for Dementia is a small charity but a leader in our field. We work with artists, galleries, museums and community spaces to offer inspiring arts programmes for people in the early stages of dementia and their companions. We train facilitators from around the country in early stage dementia awareness and how to deliver effective arts-based activities for people living with dementia. We also raise awareness of the value of the arts for people affected by dementia through our advocacy work.
Our values
Creative; Inclusive; Collaborative; Empowering; Inspiring
Key responsibilities
Working with and supporting the Programmes and Communications Manager, alongside the Charity Administrator, to deliver creative programmes for people affected by dementia, including:
· Community research, specifically identifying potential partners and referrers for our creative programmes, including older adults organisations, arts organisations, NHS and memory services and community centres
· Community outreach and development, including contacting, building relationships and working with potential partners and referrers, with a key focus on improving the diversity of our network and participants
· Recruitment of workshop participants, particularly identifying key referrers and those working with people with dementia, visiting relevant organisations to raise awareness and share information, and gathering contact details of potential participants
· Participant communication and relationship-building, including reminding participants with dementia and family carers of upcoming sessions, being main point of contact for some programmes
· Co-ordinating creative programmes, including working with host organisations, artists and volunteers to set up the space, welcome participants, support them throughout the session, and ensure their enjoyment and safety
· Assisting at and eventually delivering our training to artists and learning teams from cultural organisations
· Supporting the work of the wider organisation, including our weekly online Art Wednesday sessions, events, exhibitions, fundraising events etc, as needed
· Assisting the Programmes and Communications Manager with volunteer and artist management as needed
Skills, knowledge and experience
Essential
· Excellent networking and relationship-building skills
· Excellent written and verbal communication skills
· Highly organised with excellent time-management
· Experience of community outreach/development
· Experience hosting groups; warm and personable demeanour
· Engaging and enthusiastic when speaking about our work
· Ability to work reliably and independently, including problem solving
· Ability to work flexibly, responding to the changing demands and needs of a small, busy organisation
· Flexible to work some evenings and occasional weekends as needed
· Experience of working remotely
Desirable
· Experience of customer service
· Experience with a CRM
· Experience of the charity sector
· Understanding of dementia
· Interest in the arts
We are keen to have a diverse and inclusive team, and welcome applications from minoritised groups.
Please send a CV and a covering letter, which should include:
• Your relevant skills and experience, with reference to the list of essentials and desirables listed
• Why you would like to work for Arts for Dementia
At Arts for Dementia we use the power of the arts to inspire people living with dementia to get creative, connect, learn new skills and have fun.
The client requests no contact from agencies or media sales.
We need someone with strong experience of delivering high-quality digital marketing across a range of channels. The ability to deliver on time and to a high standard will be second nature. This role will put audience needs first and manage the creation of deliverables for key digital campaigns, uphold digital best practice and support the other members of the digital team.
Overall Purpose of the role
We're looking to help take our digital marketing to the next level. We've created this dedicated role for someone like you to be instrumental in helping us scale what we do in the digital marketing space. In this position you'll work across the digital team to help drive forward what our digital marketing can offer the organisation and the user. Working closely with Digital Marketing Manager, you'll help us deliver best-in-class outputs for our three charity brands and driving forward our performance across our channels.
Responsibilities
- Development of our paid digital media performance across our channels (including PPC, Display, Performance Max). Delivering bespoke campaign and always-on strategies on time and to a high standard.
- Manage the end-to-end process of bringing outstanding marketing and stewardship emails to life.
- Use your creativity and problem-solving skills to improve the effectiveness of our digital marketing for key organisational priorities, such as fundraising and brand.
- Working with our Digital Analyst to get under the skin of our digital results, turning that analysis into actionable insight and commentary to support stakeholder teams learning.
- You will work closely with the Email Marketing Lead to help them manage and deliver campaigns · You'll help deliver SEM strategies, working including keyword management and channel performance.
- You will be a champion for the user, their needs and their experience. You'll have the ability to think beyond just acquiring new supporters, helping build connected digital journeys.
- Help create and deliver a testing programme of work to continually improve our marketing.
- Work with multiple team members, collaborating with colleagues and agencies to achieve shared goals.
- Be the steward of digital best practice, you'll help educate, guide and train colleagues on how we can best use our digital platforms.
Experience
- Experience with digital paid and owned marketing mix, including but not limited to paid social, PPC, display, email and SEO.
- You’ll have experience of forecasting, delivering, optimising and evaluating digital campaigns, based on KPIs and targets, running them on time and on budget.
- You’ll have direct experience with digital marketing platforms such as Meta ads manager as well as Bing and Google Ads platforms.
- You will have working knowledge of SEO tactics and how to deliver them.
- You'll be an expert in devising and delivering high quality digital experiences.
Skills abilities and knowledge
- A working knowledge of ESPs, such as MailChimp or Emma.
- A great understanding of UX and digital best practice and be able to bring that to life.
- Experience of creating and cultivating great stakeholder and agency relationships.
- A commitment to our DEI principles and putting them into practice throughout your work.
- You’ll be proactive about staying updated one digital marketing news and trends.
Personal Attributes
- Strong written and verbal skills.
- Excellent project management skills, with the ability to manage multiple deadlines
- Experience of working with budgets and targets.
- You will be comfortable feeding back to stakeholders and contributing to best practice learning sessions.
- You'll be a proactive and creative problem solver with a high attention to detail.
- An understanding of GDPR, PECR and how to ensure compliance.
- You will be a natural collaborator, happy to share knowledge, successes and failures.
Benefits
- Up to 12% employer pension contributions
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
Through our three charities, we work in partnership with the Guy’s and St Thomas’ NHS Foundation Trust to deliver world class care.
Crucial to this is the energy and focus we bring to ensuring charitable donations are utilised as effectively as possible through the Guy’s Cancer Charity, the Evelina London Children’s Charity and the Guy’s and St Thomas’ Charity. You will work in our Trust Engagement team, which is responsible for developing projects with colleagues at the Trust, making grants to deliver those projects and managing those grants on an ongoing basis. We also manage many donations for specific Trust services, which are held in our special purpose funds and disbursed through partnerships with Trust staff.
You will play a central role in ensuring the positive impact of our grant making and special purpose funds for patients and staff at the Trust and will work closely with our Funding Managers to support our funding processes and the design and delivery of projects across our three charities.
You will also work closely with colleagues in our Fundraising, Evidence and Impact, Finance and Operations and Communications teams as well as colleagues across the Guy’s and St Thomas’ NHS Foundation Trust.
This role has huge potential for an ambitious, energetic and self-starting professional to have a significant impact on the lives of patients and staff across the Trust’s hospitals and community sites.
You do not need established expertise in health; but the ability to learn and establish credibility quickly is important.
We are committed to promoting diversity, equity and inclusion at all stages of our funding and this will be a crucial element of your role.
Key Responsibilities
- Develop and manage a portfolio of grants, advising and guiding applicants and grant holders, with appropriate support from Funding Managers where needed.
- Manage questions and issues on grant or fund expenditure as escalated by the Funding Operations team, or delegated by the Funding Manager.
- Manage initial enquiries from Trust staff, responding to potential applicants and progressing ideas as agreed.
- Support the Business Manager to co-ordinate Committee meetings for all three Charities, including liaison with applicants and progressing meeting actions.
- Build strong relationships with the Fundraising and Communications teams, supporting robust information flow between the teams.
- Build strong relationships with grant holders, Special Purpose Fund holders and other Trust contacts, helping to raise the profile of our three Charities and spot opportunities to develop and fund work.
- Become familiar with the Charities’ Special Purpose Funds (SPFs), supporting annual requests for spending plans, coordinating approvals, and responding to queries from fundholders.
- Develop and manage a process to monitor fundraising income into SPFs and allocation of restricted donations.
- Work with the Trust Engagement Business Manager to design reporting that enables robust pipeline and grant management, and supports monitoring and evaluation.
- Support improvement projects as needed, such as improvements to funding schemes, funding operations or business systems.
Other tasks relating to the grants and special purpose fund process as delegated
Skills, Knowledge and Expertise
- Experience in a customer-facing role, ideally in a funding or fundraising environment or similar
- Managing relationships with stakeholders, and particularly helping them to navigate complexity
- Using a database to manage information and projects
- Experience of working with budgets and other forms of financial information
- Using reports to gain insight, assess progress and inform plans
- Analysing narrative and/or financial information to make decisions
- An interest in health, philanthropy, and diversity, equity and inclusion
- Good knowledge of Microsoft Office packages
- Able to manage and analyse financial information
- Able to build strong relationships with stakeholders and customers, to help them achieve their objectives
- Able to grasp complex situations quickly and navigate complicated structures
- Excellent written and verbal communication skills, and demonstrable listening ability
- Empathy and patience
- Problem-solver, able to use initiative and find pragmatic solutions
- Comfortable managing and prioritising a varied workload and multiple stakeholders
Keen to learn and develop new skills
Benefits
- Up to 12% employer pension contributions
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
About Guy's & St Thomas' Foundation
At Guy’s and St Thomas’ Foundation, our mission is clear – to build the foundations of a healthier society.
As part of our team, including Impact on Urban Health and three NHS charity brands, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Southmead Hospital Charity is looking for a detail-oriented Database Insight Officer who has experience working with Raiser’s Edge NXT CRM or other relational databases. This role will support the charity as we continue to use data to inform our business planning and will have ongoing responsibility for our database and supporting information flows for teams to improve insight management.
The post holder will also be responsible for processing all donations received by the Charity across a range of platforms, coupled with the successful monthly reconciliation between the fundraising database and the charity bank account.
This role is ideal for someone who is methodical, enjoys working with data and has experience maintaining a database. Our Data Insight Officer will work across all areas and create insight reports for all our teams, including fundraising and marketing to inform public fundraising appeals and marketing communications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a motivated business manager who is committed to improving health outcomes for children and young people and reducing health inequalities. The successful candidate will provide exceptional organisational, financial, & business support to continue to grow the organisation.
SAPHNA is a professional organisation and charity established in 2006. We are the voice of school and public health nurses across the UK, and the Crown Dependencies. Our mission is to achieve equality and excellence in school nursing practice leading to improved health outcomes and reduce health inequalities for all school aged children, young people and their families and communities.
We strive to take forward the Public Health agenda by working in partnerships to influence health, care policy, and support the workforce, for the benefit of children and young people and the communities where they live and learn.
The initial contract is 12 months fixed term with a view to extension. There will be a 3 month probational period.
24 hours per week, £33,000-35,000 pa, pro rata and depending on experience. Pension included.
The role is home based with ability and willingness to travel across UK when required. Flexible working hours to be agreed and to meet the needs of the organisation. Holiday allowance is 25 days per annum pro rata plus bank holidays.
Main Responsiblities:
- Supporting the Professional Officer in managing finance, human resources, risk management, quality, operational change, board activities and business planning for the organisation.
- Providing programme management support for SAPHNA bidding, budget, invoicing, and contract management processes.
- To support the development and delivery of SAPHNA business planning and prioritisation, including horizon scanning and creating business cases and new opportunities for income generation.
- To support the Professional Officer in ensuring all the organisations charitable obligations are met.
- To support the Professional Officer and SAPHNA team as required in any other related work- streams.
- Line manage the administrator assistant and have organisation oversight and governance responsibilities of the office based processes.
The SAPHNA is an expanding and evolving organisation, as such the job description and person specification will be reviewed on an ongoing basis in accordance with the evolving needs of the wider team.
To achieve equality and excellence in school nursing practice leading to improve health outcomes & reduce health inequalities for school aged children
The client requests no contact from agencies or media sales.
Are you looking for a career change?
Do you want a role that offers you an opportunity to support the needs of people affected by cancer in areas where access to services is a challenge?
This could be the perfect job for you.
This is a rare and exciting opportunity for and enthusiastic individual to join a growing and dynamic healthcare team to provide support for anyone affected by cancer.
We know from research that patients who live in areas of social deprivation and financial hardship have some significant health and non-healthcare care needs relating to their cancer experience but also, they find it difficult to access conventional cancer treatment and support services.
Our vision is to address the health inequalities in our area and improve access to holistic cancer support by bringing the services to an area where people can access. Working at our Big Purple Bus locations, you will be seeing clients face to face and also providing telephone and digital support.
This is an extremely rewarding role, and we would welcome applications from candidates who feel passionate about making a difference to the lives of those living with and beyond cancer.
Main purpose of post
• Act as first point of contact on the Big Purple Bus for any requests for information and support from the public or professionals (drop-in, appointment, phone, email), triaging more complex requests appropriately.
• Manage professional and self-referrals to the service and triage appropriately, including to internal colleagues and services and partner agencies, ensuring people referred receive timely and coordinated information and support.
• Meet with people on the Big Purple Bus predominantly to provide face to face support when accessing the service (patients/clients, carers, relatives, professionals), providing high quality information and support within defined level of competence in relation to cancer. This will include assessment of service users’ information and support needs (Holistic Needs Assessment/Cancer Care Review), provision of written or verbal information, supportive listening and action planning to facilitate self-management.
• Act as a single point of contact for any on-going Big Purple Bus support services liaising with the individual being supported and any professionals and agencies involved in their care.
• Work proactivity with primary and secondary care and voluntary sector partners to promote Weston Park Cancer Charity and build awareness of the support available for people living with and beyond cancer.
This is a rare and exciting opportunity for an experienced and enthusiastic person to join a growing and dynamic team that provides excellence in supporting people living with and beyond cancer and their families. The post has been created to support the expansion of cancer support services.Applications are welcome from health, social care and voluntary sector professionals with experience of personalised care and understanding of the wider determinants of health, including, social, economic and environmental factors.
The postholder will be part of a team which provides a ‘Single Point of Contact’ for people living with and beyond Cancer and professionals such as clinical nurse specialist, GPs, social workers and voluntary sector partners, in Sheffield and surrounding areas. They will manage referrals to the Big Purple Bus service and triage appropriately including to internal colleagues and services and partner agencies, ensuring people referred receive timely and coordinated, information and support.
The postholder will provide personalised information and support about cancer and cancer services, within their level of competence, which will enable people to navigate the health and social care system and make choices that are best for them. The post holder will employ a What Matters to You? approach, using Holistic Needs Assessments and Cancer Care Reviews to support collaborative and person-centred practice.
The postholder will be expected to take an active role in contributing towards the development and implementation of Big Purple Bus support services, have the ability to work autonomously as well as part of a wider team, adhering to excellence in service delivery and customer service.
We are looking for someone with a highly organised and flexible approach to work. You must possess excellent interpersonal and communication skills with the ability to adapt your approach to the needs of the people we support.
Posts will have a primary base at the Big Purple Bus but with some occasional working from one of our other locations (Cancer Support Centre & Charity Hub) dependent on service need.
What you do:
Delivery of Information and Support to people living with and beyond cancer and their families.
The post holder will:
• Act as first point of contact on the Big Purple Bus for any requests for information and support from the public or professionals (drop-in, appointment, phone, email), triaging more complex requests appropriately.
• Manage referrals to the Big Purple Bus service and triage appropriately, including to internal colleagues and services and partner agencies, ensuring people referred receive timely and coordinated, information and support.
• Act as single point of contact for any on-going support services liaising with the individual being supported and any professionals and agencies involved in their care.
• Provide information and support within level of competence of the post (Macmillan Levels of Intervention Criteria L1,2, and L3 under supervision; NICE approved four tier model of psychological support Level 1).
This will include:
• Assess the needs of individuals attending / contacting the Big Purple Bus service and identify the required level of intervention.
• Support users sensitively to help them understand basic clinical information they have been given (e.g. around diagnosis, treatment, effects of the illness and treatment, cancer terminology), helping to resolve situations where users feel they have been given conflicting information. This will include addressing concerns and queries and working to resolve them and the ability to recognise and work within the limits of own competence and responsibility is crucial, referring issues beyond these limits to relevant people.
• Provide basic supporting information around topics such as reducing the risk of cancer, cancer screening, healthy living, the impact of cancer, in the most appropriate format (e.g. written, verbal, and others as appropriate to overcome any barriers to communication).
• Provide information on topics such as e.g. benefits, travel insurance, and facilitate access to services e.g. specialist benefits advice, complementary therapy.
• Liaise with relevant staff at all levels as appropriate both within the charity and externally to address issues identified, and seek advice with more complex issues, directly involving others where necessary, e.g. Cancer Information and Support Advisor or Senior Advisor; Clinical Nurse Specialists (CNS).
• Contribute to the development and maintenance of effective relationships with partner organisations in primary and secondary and voluntary the sector via networking, also giving talks and presenting at relevant groups.
• Deliver awareness raising activity to promote the service.
Operational delivery
The post holder will:
• Collect and collate data regarding contacts with the service users in person and produce reports of activity as required.
• Contribute to events and displays externally liaising with departments and agencies as required.
• Provide general administrative support to the Health Care Professionals and Outreach Service Manager [FM1] [PM2]
• Work flexibly in order to deliver the objectives of the cancer support service, including attending events and outreach sessions across South Yorkshire, North Derbyshire and Bassetlaw.
• Assist in the development of leaflets, posters and other materials, e.g. To publicise the service, recruit volunteers, support cancer awareness and other events.
• Facilitate open and effective communication with multi-professional teams, both internally and externally.
Management & Leadership
The post holder will:
• Seek advice and support from senior colleagues on clinical matters.
• Adhere to policies and protocols relevant to the post, contributing to their updating and development as appropriate.
• Adhere to systems and processes to promote a healthy, safe and secure working environment and maintain accurate documentation and report any concerns.
• Contribute to the continuous improvement and development of the service, identifying areas for change / improvement and suggesting new approaches and implementing changes in practice identified through other routes e.g. annual service review or user feedback.
• Act as a role model by demonstrating expertise and maintaining credibility, ensuring a positive image of Weston Park Cancer Charity is maintained.
General Duties
• Report accidents and incidents as per Weston Park Cancer Charity’s policy.
• To be an ambassador for the charity.
• Demonstrate a positive and supportive attitude to staff and volunteers and uphold the philosophy and values of the charity.
• Respect confidentiality applying to all WPCC areas. Adhere to GDPR policy.
• Be proactive with your training and development needs, maintain relevant professional registrations and adhere to codes of practice
• Participate in team meetings and events
• Adhere to all WPCC’s policies and procedures including Health and Safety regulations, Equal Opportunities and Safeguarding.
The above job description is not an exhaustive list of all duties required of the postholder.
The client requests no contact from agencies or media sales.
We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator.
This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.
If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you.
What you will do:
- Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
- Respond to member queries and complete key membership administration processes throughout the membership lifecycle.
- Provide support to ensure relevant documentation on membership processes are current and user friendly.
- Through continuous review and collaboration across the RCR, implement developments that improve efficiency or member experience.
- Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
- Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration.
What you need:
- Experience of managing administration processes efficiently.
- Demonstrable experience of providing exceptional customer service.
- Experience of using and maintaining a database or equivalent to store and retrieve data.
- A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
- Ability to prioritise and anticipate competing demands.
- Good working knowledge of Microsoft packages.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Trusts Fundraising Intern
Reporting to: Managing Consultant
Salary: £21,000
Contract: 6 months, with potential career opportunities available upon completion of the internship
Location: Clapham, London / Hybrid
Hours of work: 35 hours a week
Annual Leave: 25 days plus Bank Holidays
Standard Life pension scheme with Company contributions starting at 3%
Compton conferences, workshops and other learning and development groups
Employee Assistance Programme offering free 24/7 support + counselling and advice
As a Compton Fundraising Intern, you will:
·Assist in the development of fundraising proposals and supporting materials.
·Contribute to the preparation of newsletters and other mailings to supporters.
·Provide prompt and effective responses to fundraising enquiries and deliver excellent supporter care.
·Assist with the maintenance and updates of client databases to ensure accuracy (training will be provided).
·Write and issue agendas and meeting notes.
·Conduct other duties as assigned by the Managing Consultant and/or other Compton line manager.
·Support and attend client initiatives and events as part of the wider Fundraising team outside of normal working hours.
We will conducting interviews with selected candidates as applications come in, so may appoint before the deadline of 28 June
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Following their sons’ diagnosis of Duchenne muscular dystrophy (DMD), Emily Reuben and Alex Johnson founded Duchenne UK in 2012. We are an ambitious, dynamic and impactful charity.
DMD is a devastating progressive condition diagnosed in early childhood which causes all the muscles in the body to gradually weaken. There are currently only very limited treatment options for DMD, so Emily and Alex set up Duchenne UK to change this.
Since 2012, we have raised more than £27 million to end the devastating impact of DMD. We fund ground-breaking scientific research to find effective treatments. We’ve developed the infrastructure of DMD clinical trial delivery in the UK. We engage industry and regulators to accelerate access to treatments. And we’re here to support every family affected and ensure that they receive the best possible care. We aim not only to improve quality of live but stop the disease in its tracks. We’re doing it faster too, because this generation of patients can’t wait.
Alex and Emily were awarded OBEs in The King’s Birthday Honours List in 2023 in recognition of their services to charity and to people living with DMD. They, and the dedicated and effective team they have built at Duchenne UK, are now at the forefront of this work in the UK.
An opportunity to join our team!
We have an opportunity to join our team and build on these achievements. We are recruiting for a full-time Fundraising Manager, who will be a key part of our team and play a vital role in helping us achieve our mission.
The successful candidate will be an experienced fundraiser with strong interpersonal and communications skills with the ability to build relationships with a wide variety of individuals. Excellent organisational skills are a must along with being ambitious, driven and passionate about representing Duchenne UK and supporting our mission.
The Fundraising Manager will report to the Director of Fundraising and line manage the Fundraising Assistant. They will work closely the rest of the organisation, including the Communications, Finance and Research Teams as well as having the opportunity to work alongside the CEO and Managing Director.
Working for Duchenne UK
We are a friendly, energetic, and determined team. As we are led by two parents of boys who live with DMD, our team has a very strong feeling of contribution to our mission.
We prioritise team building and wellness through an annual offsite Team Away Day and an annual offsite Wellness Day, alongside social activity throughout the year.
We operate a hybrid working week, to balance our team-based culture with a positive home-life. In the summer months of July and August, we operate ‘Summer Fridays’, allowing staff to benefit from half days on Fridays to enjoy the long summer weekends.
Job Description
This role plays a key part in advancing the fundraising of Duchenne UK to enable more investment into research, advancing treatments and supporting the DMD community. A core part of this will be building relationships with key supporters, including our incredible Family and Friends Funds, corporate supporters and community of fundraisers.
You will be central to the development and delivery of key events and campaigns throughout the year to achieve ambitious fundraising targets. You will have budget management responsibilities and provide insight into activities to drive improvements and further success in future years.
The role will contribute to overall fundraising growth; ensuring the guiding engagement and fundraising principles are delivered, and that all fundraising delivers an exceptional and remarkable donor experience to which Duchenne UK prides itself.
Fundraising and business development
- Community
- Key relationship manager for Duchenne UK Family and Friends Funds, engaging them through fundraising, supporting third party events and providing regular project and charity updates
- Develop and implement the Family Fund and Community Fundraising stewardship strategy
- Events, Challenge and Campaigns
- Manage and grow the challenge events portfolio
- Project manage community events and Duchenne UK campaigns
- Oversee the whole event process from developing a business case and objectives, to budget, project management and event follow up with relevant agencies and suppliers to deliver events within budget
- Play a vital role in the delivery of Duchenne UK’s signature event, the Duchenne Dash. Our 24hr London to Paris bike ride raising c.£800k annually.
- Corporate
- Manage Corporate partnerships, with support from the Fundraising Director
- Stewardship and income development
- Develop and deepen existing donor relationships, ensuring that the organisation maintains effective communications and good relations with our donors at every level and that they are updated on our work and impact
- Oversee management of regular giving, including working with the Communications team to promote this type of giving. Provide stewardship to Regular Givers, with support from the Fundraising Assistant.
- Lead the identification and development of new income sources with the support of the Fundraising team to increase donations, improve the profile of Duchenne UK and enhance our reputation within the donor community; including corporate partnerships, fundraising campaigns, third party activity, challenge events, regular giving and legacy
- Represent the organisation at meetings with donors and external events
- Monitoring and evaluation
- Support the development and implementation of the new Sales Force database (launching July 2024)
- Monthly monitoring and evaluation of fundraising activity
- Review fundraising and engagement for each Duchenne UK event and campaign with the support of the Fundraising Team.
- Ensure that accurate and up-to-date information is maintained.
Line Management and Team Working
- Line management of the Fundraising Assistant, including regular 121 meetings and supporting their professional development
- Embody Duchenne UK’s culture of collaboration, inclusivity, support and respect in your ways of working
- Champion the professional integrity of Duchenne UK
- Keep up to date on latest fundraising trends, activities and regulation and provide key updates to the wider team
- Work with colleagues to achieve organisational aims.
Other Requirements
- Occasional working outside of office hours for key events and activities
- Undertaking any other duties which are required and are commensurate with the role of Fundraising Manager
Knowledge and experience; a proven track record of
- Fundraising and event management
- Excellent relationship-building with senior supporters and stakeholders
- Project management
- Creative thinking and an ability to spot an opportunity
- Applying passion and creativity to develop successful funding activities
- Working with other teams to maximise the impact of a project or partnership
- Successfully evaluating the potential worth of projects
- Understanding budgets, setting realistic budgets and delivering activity on budget
- Experience of using and maintaining a fundraising database
Skills and competencies
- Excellent communication skills; both written and oral
- Excellent interpersonal skills
- Ability to build and maintain relationships with supporters
- Excellent organisational skills and an eye for detail
- A knowledge and understanding of the charity and business sector
- An approach which is flexible, innovative and responsive
- Ability to problem solve in a pressurised environment, work autonomously and be very proactive in approach
- A team worker able to share information and maximise opportunities
- Discrete, confident and diplomatic
- Ambitious
- Enthusiastic, can do attitude
Sound like the job for you? We’d love to hear from you!
- 25 days of annual leave + 8 days of public holidays
- Summer Fridays – half days on Fridays in July and August
- Flexible working policy
- Hybrid working
- Standard Employer Pensions contributions after 3 months
- Team wellness day and team away day
- Training and development opportunities
Terms and conditions
- The appointment is subject to satisfactory references and an initial six-month period of probation, during which performance will be regularly reviewed.
- The applicant must have the right to work in the UK and provide relevant ‘right to work’ documentation.
- Relevant training will be provided during induction as well as opportunities to develop your career through experience of different aspects of the charity’s work and working with colleagues on new initiatives.
- The organisation’s hybrid working policy is at the discretion of the line-manager during the first three months of employment, to support the induction process.
Apply for this role
Please send us a copy of your CV by 6th July 2024 along with a cover letter, no longer than two pages, to that includes the following:
1. Why you would like to work for DUK.
2. How your knowledge, experience, skills and competencies align with role of Fundraising Manager at Duchenne UK
Please note that we will be conducting interviews as suitable candidates apply and we are ready to hire if we find the right person before the job ad closes.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
The Research and Communications and Events Lead is a key post in the Research Management and Impact Team at Marie Curie with the purpose of disseminating the outputs, outcomes and impact of Marie Curie funded research as widely as possible to a multitude of internal and external audiences. This includes taking the operational and communication lead on organising our annual Marie Curie Research into Practice Conference which has increasing international reach. This is an essential event in the Marie Curie research calendar, online, free and open to all, with the aim of communicating new research and evidence in palliative and end of life care to practitioners, policy makers and researchers in the field.
The post holder will communicate extensively with internal teams, such as policy, communications, fundraising and caring services and build and maintain excellent relationships with external stakeholders, such as funder researchers and partner organisations, to maximise the visibility and impact of Marie Curie funded research.
This is an ideal career opportunity for an individual with proven experience in a role that involves communication of research/evidence.
Additional Criteria for Success:
- Proven experience in a role that involves communication (written and verbal) of research/evidence.
- Experience in organising conferences/events/webinars with an external audience.
- The proven ability to prioritise and co-ordinate multiple projects of a significant scope and complexity.
- An outstanding communicator with a background in translating complex research information to a lay audience.
- Excellent interpersonal skills to build and maintain relationships with a multitude of internal and external stakeholders.
- Highly motivated and enthusiastic to support Marie Curie's vision of a better end of life for everyone
Salary: c34,500 - £38,324 + £3,500 London Weighting dependent on skills, knowledge and experience.
Contract: Permanent
Based: This role is London based and you will be expected to be in the London Office 2-3 times / week, with the rest of the time home-based. You will also be expected to travel to our sites across the UK occasionally.
Application & Interview Process
- As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: Sunday 7th July 24
- Interview date: Fri 19th July 24
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
Please note: In order to be successful in your application for this role, you must be living in Wales.
When people live with a complex condition like Parkinson’s, they need access to high quality local health and care services that meet their needs. To make that a reality, we work directly with the NHS to improve services for everyone with Parkinson’s across the UK. We’ll support people to make sure they get the best care possible.
We’ll educate non-specialist healthcare professionals so they better understand the condition. We’ll help people navigate the system and provide the information people need to demand better care.
This is an exciting time for the Parkinson’s UK team in Wales. Following the publication of our new strategy, ‘Every Parkinson’s Journey’, we have embarked on a programme of investment and growth, including this new post.
About the role
You’ll build relationships to influence improvement in care and support NHS services across Wales. You’ll work alongside Parkinson’s Nurses, Consultants, Allied Health Professionals (AHPs) and Service Managers to support the development of Parkinson’s services in a way that reflects the things that matter most to people with Parkinson’s. You’ll also work with NHS staff and Parkinson’s UK colleagues to monitor and respond to threats to Parkinson's services and effect positive change to address them.
You’ll use your quality improvement expertise to support health & care professionals with change projects and programmes, equipping them with the latest tools, resources, evidence and data to develop and improve services for people with Parkinson’s.
Finally, you’ll support a vibrant network of healthcare professionals across Wales via the Parkinson’s Excellence Network to share best practice, provide resources and education and drive improvements to services for people with Parkinson’s and their families.
What you’ll do:
-
Support health and care service redesign and improvement projects in collaboration with clinicians, Parkinson’s UK staff and people living with Parkinson’s, drawing on the principles of co-production.
-
Support NHS professionals to develop and implement service improvement plans, using the results of the 2022 UK Parkinson’s Audit as a lever.
-
Promote the funding opportunities available via the Parkinson’s Excellence Network and provide support where appropriate to the development of business cases and grant applications from NHS teams across Wales.
-
Respond to threats to services in collaboration with the Wales Team, the UK-wide Service Improvement and Grants Team, people affected by Parkinson’s and health and care professionals.
What you’ll bring:
-
Experience and expertise in service redesign and effecting change within health and / or social care.
-
Knowledge of NHS and social care structures in Wales.
-
Strong interpersonal skills with a proven ability to build and manage constructive relationships with internal and external stakeholders, particularly Parkinson’s Nurses, Consultants, Allied Health Professionals and Service Managers.
-
Ability to negotiate and influence with strong report writing and presentation skills.
-
Experience in the use of quality improvement and project management tools.
-
Ability to work collaboratively with people with Parkinson's, their care partners and health and social care professionals. Experience of co-production is desirable.
-
Ability to analyse data and evidence to support service improvement and the development of business cases.
There will be a two-stage recruitment process for this role:
-
Stage one will take the form of a presentation-based task. Candidates will be asked to deliver a 10 minute presentation on a specific topic. Following the presentation, candidates will take part in a Q+A session with the panel. This will be held via Zoom.
-
Stage two will be a 45 minute interview. This will be held in-person in Cardiff.
Please note: Following the presentation task, only shortlisted candidates will be invited to attend an in-person interview.
Please apply by sending us your CV, together with a detailed supporting statement which fully demonstrates how you meet the criteria of the role as stated in the "What you'll bring" section of the job description.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
*Please be aware that we are currently advertising this role as Membership Operations Team Supervisor on external job boards, to help us target the right applicants. However, internally and on the RCR Website, this role is known as Membership Operations Team Leader.*
We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.
The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.
As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.
If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.
What you’ll do:
- Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
- Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
- Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
- Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
- Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
- Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
- Management of budget lines assigned to operational activities to ensure favourable terms are achieved.
What you’ll need:
- Knowledge of membership systems and procedures.
- Experience of managing a high degree of administration processes efficiently.
- Knowledge and experience of using a database and managing data quality.
- Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
- Demonstrable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
- Strong interpersonal and customer service skills.
- Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role, the RCR and instructions on how to apply in the candidate pack.
The client requests no contact from agencies or media sales.