Office Manager Jobs
Salary: £35,100 - £38,700 (35 hours FTE) depending on experience
Hours: Full Time (35 hrs per week)
Place of work: Flexible/Remote with a requirement to attend our offices in Hatfield, Herts, for 4 x All staff days and occasional team away days, with prior agreement
Join Our Team!
We are at an exciting time as we roll out our digital and content strategies and work to improve the online journeys of all groups we connect with. We are also in the process of a major brand repositioning. Your role will be key to all of these - delivering email and paid marketing that feels personal to each supporter and lands when and where they want to see it. As part of our Digital Team and our wider Marketing and Communications Team, you will deliver innovative campaigns and projects that make a real difference.
This role is perfect for a hands-on digital marketer who has the technical skills and experience to lead on two key areas of our digital marketing; email marketing and paid digital advertising and measure their effectiveness.
This role will be crucial for ensuring our current community receives relevant, engaging communications via email and cutting through the noise with paid digital advertising to reach new audiences.
If you're creative, a strategic thinker, and have a passion for creating digital marketing that has an impact, we want to hear from you!
About us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis. We’re looking for a dynamic and innovative Digital Marketing Lead who can help us reach the people who need us most with the content that resonates most with them. If you like working in a fast-paced, supportive team and being able to get involved in a variety of projects that make a real difference, read on!
About you
The role is suited to someone with experience of:
- Email marketing, from writing and best practice to building emails and automated email journeys (ideally in dotdigital, but other email platforms work too)
- Setting up paid advertising campaigns, both independently and in collaboration with agencies.
- The overall digital marketing mix, including social media and web.
- Working with accessibility and inclusivity in mind.
- Being proactive, organised and creative, responsible for delivering on projects.
- Bringing new ideas and furthering the charity's priorities.
A full description of the role and responsibilities can be found in the job pack.
Benefits of working for Crohn’s & Colitis UK
If your successful, your will be joining a dynamic organisation with an amazing culture. We offer competitive that include:
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact the email in the recruitment pack.
More details on this role and our Recruitment Pack containing the job description and person specification can be found at:
Closing Date: Wednesday 29th May 9.00am
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join our friendly Healthwatch Redbridge team as we advance to the next phase of our work.
The post holder will be highly organised and motivated with strong administrative and social media experience to support the team’s daily activities.
You will be part of a team that has a real say in developing health and social care services and liaises with senior professionals and clinicians to help deliver change for local people.
Main aims of the role:
• Work collaboratively with the Chief Executive Officer, HWR Board, Staff and Volunteers to develop print and digital communications and printed materials to support the work of Healthwatch and its outreach and engagement activities.
• Develop relationships with sector, national and local media
• Ensure a consistent brand and identity is maintained and support colleagues to ensure quality communications across all products and initiatives.
• Manage the HWR digital and print communications channels, such as enewsletters, social media and print newsletters. • Ensure and maintain the online/ Web presence of Healthwatch including Twitter and LinkedIn
• Secure local, regional and national press coverage of HWR work in a variety of publications.
• Support and sustain information, advice, and signposting services to ensure individuals are directed to appropriate health and social care services.
• Promote equality, diversity and inclusion by ensuring that communications are accessible to all segments of society.
• Publicise volunteer opportunities and their role in improving the delivery of health and social care services.
• Ensure compliance with Healthwatch England brand guidelines and protocols.
• Co-ordinate the design and production of press releases, information and promotional materials required by the team.
• Assist the CEO and the team with the production of reports as required.
• Review and monitor materials produced by other organisations and feedback areas of potential interest to the team.
• Provide general admin cover for the Healthwatch Redbridge office – answering telephones, dealing with general enquiries and visitors to the office.
Main activities of the role:
• Collate copy, edit content, design, and launch print reports on the work of Healthwatch.
• Collaborate with staff across Healthwatch to develop outstanding digital and print content for all HWR channels.
• Collate, develop, and manage content for the HWR website and ensure the website is kept up to date.
• Collate, develop, and manage content for Healthwatch email marketing.
• Manage the HWR social media presence with engaging content.
• Support the delivery of Healthwatch events and engagement programme.
• Monitor effectiveness and impact of all communications activities, making recommendations for change.
Please see attached PDF for full details.
Please note: We will not progress your application unless we receive both a CV and a covering letter to explain how your experience is comparable to the job description and person specification.
The client requests no contact from agencies or media sales.
The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.
We are at the forefront of innovative clinical care, and we challenge boundaries.
Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support
We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.
Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.
Job title: Senior Events Manager
Location: Rugby (hybrid 40% office based)
Full time: 37.5 hours
Annual Salary: £33,345
Closing date: 24th May 2024*
Job Purpose
Are you excited about leading a team to create memorable events that not only generate vital income for our charity, but also significantly boost supporter numbers and awareness?
Do you have a knack for finding innovative ways to recruit participants and manage event logistics while keeping costs in check?
Do you have proven experience of working within fundraising & the charity sector and want the opportunity to begin to design and build your own events?
If you have answered yes to these questions, then we want YOU to join our events team! We want you to drive income generation, boost supporter numbers, and amplify our brand awareness. Have a focus on our current challenge events portfolio orchestrating the entire event lifecycle and have a vision for building bespoke events for The Air Ambulance Service in the future.
This journey won't happen overnight, but with your drive and creativity leading the way, we'll give you the tools to make waves in the world of events, so get ready to mould the blueprint in events for The Air Ambulance Service and fly!
Key Responsibilities
- Development and implementation of our current events strategy & delivery model, building appropriate supporter journeys for all event participants/attendees.
- Ensure that events remain within budget and that expenditure is monitored continuously and income targets are met.
- Manage the continual review of the challenge event portfolio.
- Begin to design a strategy for creating & building our own events.
- Review and develop where necessary appropriate materials for events.
- To set the strategy and budgets for Events, short and long-term in partnership with line manager.
- Work with our Safeguarding and Health and Safety Managers to ensure events are safe.
Person Specification
- Experience of running successful challenge event programmes.
- Experience in both in person and virtual event management.
- Manage a team with multiple responsibilities to exceed KPI’s and income targets.
- Experience in due diligence of event suppliers and excellent risk management skills.
- The ability to think strategically and take data-driven decisions as well as work operationally to get things done.
- Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
- Collaborative approach to achieving departmental and wider organisational objectives.
- Passion for the work that TAAS does.
Compliance Responsibilities
In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:
• Health & Safety and Environment.
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.
The role is subject to a Basic DBS check.
Environment
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.
*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.
REF-213 535
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
JOIN THE TEAM AT HAVEN HOUSE CHILDREN’S HOSPICE
We are hiring an experienced Digital Fundraising & Marketing Manager to help us grow our fundraising and supporters and improve our brand presence in the areas we deliver our care. We want someone to join us who loves being part of a hardworking and collaborative team.
If you are dedicated and ambitious, Haven House Children's Hospice is an excellent place to grow your career. Don't hesitate to apply.
Responsibilities:
- To work with the team to collate an overall digital fundraising plan, communication channels, and measures of success
- Develop, create and implement multichannel digital fundraising campaigns, working with the relevant fundraising team
- To monitor new digital fundraising opportunities, agreeing tests with managers subject to budgets, and reporting on performance
- Evaluate, assess and adjust campaigns against digital fundraising and marketing key goals
- Help improve the website as a tool for fundraising and supporter engagement, focusing on the creation and development of landing pages, donation forms, and supporter actions
- Create engaging, impactful, and creative content to support fundraising and marketing campaigns for paid and organic digital and social media activity maximising engagement levels and income growth whenever possible.
- To lead ongoing strategic and operations testing across emails and digital fundraising to optimise fundraising for Haven House
- Produce high-quality, timely and inspiring emails for donors and supporters, to increase income and engagement
- Devise and manage innovative social media campaigns to increase social engagement, ensuring suitable mechanisms are in place to effectively evaluate their success
- Work with website developers to implement Google Analytics and Facebook tracking across the website and third-party tools
- Experience with creating and producing newsletters and appeals within an email service provider and experience with building campaigns through social media tools like Facebook Ad Manager within the software packages
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
If this role sounds right for you and you have the right skills and experience, please do download the job description and apply by returning the application form to Resourcing.
Benefits:
- As an employee you will be entitled to the following range of benefits:
- Hybrid office/home arrangement (3 days in the office)
- 27 days' annual leave
- Pension scheme (company matches contribution up to 7%
- Free onsite parking
- Employee Assistance Programme
- Eye care voucher scheme
- Cycle to work scheme
- Life Cover
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment.
Employment is subject to receipt of satisfactory references and a DBS check.
Closing date: 30 May 2024
Interview: w/c 6 June 2024
Please note, we reserve the right to interview on a rolling basis so this role may close before the above date if we find a successful candidate.
The client requests no contact from agencies or media sales.
Are you a seasoned finance professional with a passion for driving impactful change? My client is seeking a dynamic leader to spearhead their Financial Performance Team. As the Senior Strategic Finance Manager, you'll play a pivotal role in ensuring their financial strategies align seamlessly with their mission-driven initiatives.
The main responsibilities of the interim Senior Strategic Finance Manager are:
- Lead, manage, and inspire a high-performing team to maximise their potential and drive results.
- Cultivate strong relationships with senior stakeholders, serving as a trusted advisor to challenge and support strategic decision-making.
- Drive improvements in charitable funding strategies and financial performance across diverse initiatives and partnerships.
- Oversee the enhancement of financial reporting and planning processes to facilitate informed decision-making.
- Conduct thorough financial due diligence on funding applicants and monitor risk associated with existing awards, implementing mitigation strategies as necessary.
My client is looking for:
- ACA/ACCA/CIMA or relevant qualification.
- Experience managing complex strategic projects with multiple stakeholders.
- Proficiency in building and influencing relationships at the senior level.
- Strong people management skills with a focus on mentorship and development.
- Exceptional communication and stakeholder engagement abilities.
My client can offer a flexible approach to working, with 2 days a week going into the office based in central London and the rest working remotely. There is also a strong opportunity for this role to get extended or go permanent.
Applications are under constant review and the post can close early if the right candidate is found. Please apply immediately if this role is of interest.
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are thrilled to again be partnering with a well known children's health charity to support the recruitment of a new Individual Giving Manager (Acquisition)
What’s on offer:
- A competitive Salary - £37,000 - £42,000 (Depending on experience)
- Hybrid Variable (either tied to London and / or Bristol office) or Home Based within the UK
- Full-time 35 hours per week
The Individual Giving Manager will be responsible for reaching new supporters, developing and implementing engaging and innovative marketing activities that attract a range of new donors for the charity. They will use a variety of channels including digital, face-to-face and DRTV, and work with teams across the charity to ensure the impact of all activity is maximised.
Key responsibilities include:
- Working with the Head of Individual Giving and Legacies create and review plans to deliver strategies within agreed income and cost thresholds, generating sustainable year on year growth.
- Working with the finance business partner prepare financial business cases to drive the development of the supporter acquisition strategy. Make the case for new fundraising methods with clear understanding of ROI, supporter acquisition cost, and channel payback models.
- Monitor performance against budget: ensure financial targets are met, monitor any shortfalls, and take remedial action as necessary.
- Experience of Individual Giving and acquisition programmes.
- Manage agency and supplier relationships - including with creative agencies, list brokers, media buyers, fulfilment houses and external professional fundraising organisations - to deliver agreed plans and campaigns.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
About the Tropical Health and Education Trust (THET)
THET is a global health charity working in partnership with governments, health
institutions, and international bodies to train health workers and strengthen health
systems across 31 countries.
We do this through grants management and capacity building, alongside research,
convening and advocacy towards the goal of Universal Health Coverage. At the centre of
our approach, is the model of Health Partnerships, long-term relationships between UK
and LMIC health institutions, which improve health services through the reciprocal
exchange of skills, knowledge, and experience.
At the heart of our work is vision of a world where everyone has access to healthcare.
Find out more on our website.
Key Responsibilities
Recruitment & Retention
- Administer the recruitment process by placing job adverts into the template on Canva, removing expired job adverts from the THET website; downloading applications; setting up interviews
- Update staff induction materials
- Update the Organisational Organogram on a monthly basis
- Update staff profiles on the THET website
- Maintain internal HR email/In-box
- Ensure new starters are added to the relevant induction meetings and staff meetings
Development & Performance
- Provide induction and refresher training to staff and volunteers on international travel
- Monitor implementation of staff training and development plans
Policies and procedures
- Follow THET policies and procedures, flagging any issues arising
- Update control sheet for policy review dates and maintain version control numbers for policies and forms
Administration
- Provide administrative support to the CEO and SMT
- Update and maintain the Activ absence system: – Create user accounts for new staff/ archive leavers; monitor staff absences
- Administer travel arrangements within the UK and overseas for senior managers
- Oversee and improve standard operating procedures and forms
- Support the HR & Operations Manager with administration of new and current consultants, volunteers, and interns (recruitment, contract reviews, induction, and compliance training schedules)
Operational Support
- Coordinate the procurement process for items and services including approvals, advertising, tender process, preferred supplier contracts, communication to parties
- Undertake office management tasks including responding to THET mail/ calls; arranging and servicing office meetings; maintaining email distribution lists and email accounts
- Facilitate the purchasing of staff IT and other work equipment in line with budget
- Activate email accounts; coordinate laptops for new staff/leavers; open and close IT accounts for starters, and deactivate these for leavers
- Act as the main point of contact for the outsourced IT supplier.
Health and wellbeing
- Prompt Country Directors to ensure Country risk registers are up-to-date and evacuation/hibernation plans exist
Candidates can apply by submitting a two-page cover letter stating why they are interested in this position, what they would bring to the role and how they fit the person's specification.
This letter should be submitted with a CV to THET by midnight Monday, 20th May, with ‘HR & Operations Officer’ in the subject line. Applicants must be available for interview and assessment over the following two weeks. Please visit our website for a full JD and instructions.
This post is UK based and you will require current and valid permission to work in the UK.
The client requests no contact from agencies or media sales.
Title: Senior Research Manager-Research Management & Impact
Salary: £43,250 - £48,048 per annum
Hours: Full time, 35 hours per week
Contract: Permanent,
Based: London / home (hybrid: 2 days office minimum)
Closing date: 28th May 2024
Interview date: 6th June 24
The Senior Research Manager for Research Management and Impact is responsible for the allocation and management of all external Marie Curie research awards and for supporting and evidencing their impact on policy and practice. Marie Curie is the second largest funder of palliative and end of life care research in the UK (after the NIHR). This is a rare and exciting opportunity to play a part in Marie Curie's strategy to close the gap in palliative and end of life care by supporting the production of evidence to improve people's end of life experience.
Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work.
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme.
- Help with childcare cost (T&C's apply)
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit Hub Discount Scheme.
- Life assurance - for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
What's in it for you:
- Annual leave allowance: 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
What we are looking for:
- You have substantial experience of leading pre and post award research management at a national research funding body or university/NHS Trust, including extensive experience of managing peer review processes.
- You have a strong background in measuring and reporting research outputs, outcomes and routes to impact.
- You are a highly motivated, enthusiastic and positive individual with strong interpersonal skills, attention to detail and a proven ability to build relationships with research stakeholders.
Marie Curie is the largest charitable funder of palliative and end of life care research in the UK and the second largest funder overall. We oversee a portfolio of research grants including long term Research Centres at University College London and Cardiff University, open and competitively awarded project grants and internal research capacity development through a Research Lead and Academic Research Fellowship programme and small internal research grants. Increasingly, research is also being commissioned to answer specific research questions.
The Research Management Team at Marie Curie oversees and manages Marie Curie's external research investment from setting the strategic direction and research priorities, allocating and monitoring research projects and programmes, to establishing and publicising their impact. Our research priorities are informed by the views of patients, carers and health and social care professionals and we strive to ensure that research findings inform policy and practice to improve end of life experience.
This is a key post in the Research Management Team that is responsible for the allocation and management of research grants such as project grants awarded as part of the Marie Curie Research Grants Scheme, our Research Impact Fund, commissioned research, and reviews of our Marie Curie Research Centres. This includes monitoring grants through the review of annual and final reports, statements of expenditure and Researchfish submissions as well as developing relationships with the research teams to ensure that the next steps of research, notably the impact on policy and practice, is considered from the start of the project or programme.
The position requires a highly motivated, enthusiastic and positive individual with strong interpersonal skills, attention to detail and a proven ability to manage research grants, build relationships and measure outputs, outcomes and routes to impact.
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
Are you an experienced relationship fundraiser who wants to have a direct impact on approximately 7 million people in the UK who live with tinnitus? If you want to generate income that supports research to drive progress towards a cure, this could be the perfect opportunity for you.
Position: Major Donor, Legacy and Membership Fundraising Manager
Location: Sheffield Office with remote working options (1 day in the office per week)
Salary: £38,000
Contract Type: Permanent and full time; 35 hours per week (may include longer hours depending on requirements)
About Tinnitus UK:
Tinnitus UK is a Sheffield based charity dedicated to providing support services, research, and prevention advice for individuals living with tinnitus. As the world's leading provider in this field, they aim to alleviate the burden of tinnitus for the one in seven adults affected in the UK.
Their mission is a world where no one suffers from tinnitus. They provide free support services, lead in tinnitus research, connect the research community with tinnitus sufferers, and collaborate with healthcare professionals to ensure effective management of tinnitus.
About the role:
You will play a pivotal role in driving our fundraising efforts to the next level. Your responsibilities will include developing and implementing strategies to engage major donors, leveraging legacy funding opportunities, and expanding Tinnitus UK's membership base. By capitalising on Tinnitus UK's strong communication assets and brand awareness, you'll spearhead initiatives to secure vital funding to support their mission.
As Major Donor, Legacy, and Membership Manager you will:
- Develop and execute a robust major donor fundraising strategy.
- Cultivate and nurture relationships with major donors and philanthropists, leveraging existing contacts.
- Create a pipeline of strategic gift solicitation stages to maximise donor potential.
- Increase awareness of legacy opportunities.
- Develop and execute a plan to significantly increase and enhance Tinnitus UK's individual membership.
About you:
You will demonstrate exceptional relationship and communication skills, including:
- A track record in securing income from major donors and philanthropists including knowledge of membership / legacy fundraising.
- Familiarity with major donor engagement and reporting standards for significant donations.
- Strong understanding of fundraising best practices.
- The ability to work with a board of trustees to develop a portfolio.
- Emotional intelligence and outstanding interpersonal skills.
- Highly organised, able to work with a diverse pipeline of both warm and cold prospects.
Join Tinnitus UK in making a difference in the lives of millions affected by tinnitus.
If you have a fearless personality, boundless tenacity, and a desire to have an enormous impact on the 1 in 7 people who suffer with tinnitus, we'd love you to get in touch.
Please send a copy of your profile or CV to Ellen Drummond & Priya Vencatasawmy at Charity People as the first step.
Deadline: 9am, Friday, 24th of May.
First stage interviews: This will take place on the 31st of May (virtually).
Second stage interviews: In the Sheffield office on the 5th & 6th of June.
Please get in touch as soon as possible if you are interested, we would love to begin conversations with interested candidates.
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.
The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.
As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.
Responsibilities:
- Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
- Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
- Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
- Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
- Responsible for any complaint escalation/investigation.
- Develop and manage the team, performance management and the performance development review.
- Ensure the team are processing direct debits in accordance with BACS rules and regulations.
- Deal with queries and questions raised about our direct debits processes.
- Ensure all income is tracked and all donations are banked and thank in a timely manner.
- Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs.
- With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.
To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;
- Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
- Experience of managing and responding to complaints and feedback
- Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
- Experience of the BACS direct debit claiming process and following regulations
Salary: £36,309 - £42,085 per annum
Hybrid Working; 3 days office based and 2 days working from home.
Rolling Recruitment, deadline asap.
Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We are working with an inspiring international medical charity to find their next Institutional Trusts and Fundraising Manager.
The charity have fully embraced flexible working and the role can be either fully remote, hybrid or fully based at their office in Colchester.
It is an exciting time to joining them as they have just completed developing their new multi-year global strategy to take them through to 2030, and to guide their work into the future. They are using their Centenary year in 2024 as a springboard to launch them into the new strategic period. 2024 is very much a year for looking and planning ahead!
The Role
You will provide strategic oversight and direction for the institutional fundraising function to deliver on the restricted and unrestricted income targets and line managing and leading the Trusts and Foundations Fundraiser in the delivery of the trust fundraising target.
Provide the prime bid writing function for institutional funders and Trusts and Foundations.
Work closely with the programmes team, both in the UK and overseas to provide leadership of high-quality bid production.
Research new possible funding opportunities and develop a strong pipeline of potential opportunties.
Manage relationships with key funders and be the lead contact for trust and institutional funders.
Keep up to date with the latest trends in institutional, statutory and trust fundraising.
The Candidate
A natural relationship based fundraiser able to build strong working relationships with inteternal and external stakeholders.
Strong experience of working in statutory and/or trusts fundraising, including successfully applying for grants in excess of £50,000+
Substantial experience interpreting and translating material into compelling content for successful proposals.
Demonstrable strong project and account management abilities.
Confident in the development of budgets to meet proposal requirements.
Strong problem solving ability and confidence to bring in new ideas and drive them forward
Experience of writing and communicating for different mediums and channels and applying writing and branding requirements to reports and documents.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
As our Head of Brand and Health Engagement, you’ll be responsible for managing a team to produce sector-leading, highly effective, marketing campaigns and customer journeys, inspiring more people to engage with and support the British Heart Foundation (BHF) and its lifesaving work.
Every penny counts so each piece of activity needs to achieve demonstrable results, driving active support and engagement with the BHF aligned with our brand & marketing strategies. You’ll champion effectiveness within your own team and take a lead role in the development of integrated marketing communications.
Working with peers, this role will ensure the integration of activity across all the BHF’s marketing communications and challenge agencies and in-house teams to develop the most effective approach.
Crucial to making sure activity is effective and delivers against targets will be the successful leadership of the Brand and Health Engagement team – a team which will need to work at pace and with clear direction.
As part of the BHF leadership team you will identify, recommend, and implement continuous improvements in ways of working.
Working arrangements
This is a 12-month fixed term contract, covering an internal secondment.
This is a blended role, where your work will be dual located between your home and our London Office.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least two days each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
In addition, the role involves regular attendance at the offices of our London-based agency partners.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
As our perfect candidate, you bring significant marketing communications experience including briefing creative and media agencies for the development/delivery of multi-channel through the line campaigns (TV, digital, print, and social content) and end to end customer journey planning (online and offline).
A strategic and self-motivated individual who can be both innovative and creative, you have experience of tracking campaign results, ROI modelling, and managing significant creative and media budgets.
Your knowledge and expertise will span brand strategy, agency, and campaign management. With proven leadership ability, including the recruitment and alignment of teams, you combine an open and approachable style of working with strong management and leadership. This leadership ability will help you galvanise a broad range of individuals across British Heart Foundation to work together and align behind campaigns.
A flexible team player with excellent influencing, negotiating and communication skills, you bring experience of managing internal and external stakeholders including agencies and suppliers.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Interview process
First stage interviews will be held over Microsoft Teams on Monday 3 June. For those successful, there will be second stage interviews in our London Office on Monday 10 June (8am-11am).
How to apply
It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
The client requests no contact from agencies or media sales.
The Hepatitis C Trust develops projects nationally where peers use their lived experience of injecting drug use and hepatitis C, to provide education and training, increase hepatitis C awareness, and access to testing and treatment for people living with hepatitis C.
Working with the South West Peninsula ODN, The Hepatitis C Trust are now expanding this commitment through the introduction of the HCC (Hepatocellular Carcinoma) surveillance and early liver disease detection programme.
Are you looking for a new and exciting challenge? Do you have experience of working within health services and with volunteers? Have you been affected by liver disease or supported those at higher risk of developing liver disease?
We are looking for a self-motivated individual who can work on their own, engage with stakeholders and have a desire to make a difference in promoting liver screening in community settings, and by increasing access to specialist care services.
Working in partnership with local hospital and community outreach clinics, the post holder will ensure that patients are supported through initial liver assessment and ongoing surveillance as required. The post will coordinate delivery of educational and awareness workshops and promote the delivery of liver screening in community settings
Working under the guidance of the South West Peninsula Peer Programme Manager, the post-holder will work alongside other identified partners to help develop a community outreach liver surveillance program and carry out HCC early detection activity and interventions across Plymouth.
We require a good standard of education, willingness to travel and welcome creativity and innovation in all our work. We are a patient-led organisation – you will be working in an environment where the patient/service user/client is placed at the centre of all that you do. This post will require extensive travel across the region and the post holder is required to hold a clean driving licence and have their own vehicle for work related travel.
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with a pregnancy research charity to recruit an excellent direct marketing or individual giving fundraiser to join the Individual Giving and Engagement team.
This position will lead on the management and development of projects and campaigns to acquire new and increase the value and loyalty of existing supporters across both digital and direct channels. You will be responsible for a portfolio of Individual Giving Fundraising across single, regular, prize-led, payroll, legacy and in-memory giving.
You will work closely with team members to develop supporter journeys and digital acquisition to grow acquisition and retention rates.
This varied role will involve briefing, monitoring and managing stakeholder relationships for Individual Giving campaigns and projects to ensure effective financial management, data management, supporter care, supporter engagement, digital product management and marketing processes are followed.
The ideal candidate will have experience of:
- Managing Individual Giving campaigns (acquisition and retention) across a variety of direct and digital channels
- Using databases to inform Individual Giving campaigns
- Managing and delivering budgets and working with agencies
- Monitoring and evaluating campaigns, reporting results and make recommendations to improve performance.
This charity is also interested in applications from candidates with relevant skills in direct marketing who have not previously worked in a charity setting.
This is a hybrid role requiring 50% time in their Central London Office.
Benefits include;
- 25 days’ paid holiday, plus bank holidays, annual incremental increase and te option to Buy up to 5 extra days of holiday
- Enhanced maternity & parental leave pay
- Pension scheme - Contribution rate is 4% employer and 4% employee.
- Considerate working practices including 6 ’flex’ hours each month, no working lunches, or late working
- Continuous career development and training
This charity are considering applications and interviewing on a rolling basis so for more information about this position and next steps please apply here now and a consultant will be in touch to discuss further.
Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
SENIOR STRATEGIC EVIDENCE & ENGAGEMENT MANAGER
Salary: £50,000 - £54,000 per annum
Reports to: Head of Strategic Evidence
Department: Policy, Information and Communications
Location: Stratford Office, London, w/ high-flex (1 - 2 days per week in the office). We are open to further discussions around flexible working for the successful candidate.
Employment type: 12 month fixed-term contract / secondment
Working hours: 35 hours per week
Closing date: Sunday 26 May 2024, 23:55
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone who shares our vision, someone like you.
We are looking for a Senior Strategic Evidence & Engagement Manager to join our team. We need you to accelerate our impact by driving the translation of early diagnosis, treatment and innovation evidence into policy and practice, through planning, delivery and oversight of a comprehensive, proactive content and comms plan across a range of health professional and health system audiences and channels.
What will I be doing?
Driving the development of our early diagnosis, treatment and innovation content and resources for a range of health professional and health system audiences, making the most of what we know and have and ensuring key messages are reaching our audiences and having an impact
Developing and overseeing the delivery of an internal and external content plan, profiling Cancer Research UK's thought leadership across different areas of the cancer pathway and facilitating the translation of evidence into policy and practice
Building strong relationships with key content, audience and communications teams in both the development and delivery of the plan
Maintaining oversight of resource development, such as those aimed at health professionals, and ensuring a strategically-relevant and impactful portfolio of content and resources
Liaising with evidence and health system engagement teams to identify and drive opportunities to support health systems audiences across the cancer pathway, bringing creativity, insight and positivity to the task
Leading on the review and design transformation of our existing health professional webpages
Managing communications on behalf of the Strategic Evidence team to key audiences, both internally and externally
Contributing to content sign-off with a focus on impact, accessibility, tone of voice and design
Developing and managing direct reports, including setting clear development objectives and appraising performance.
What skills are you looking for?
Expertise in health/public health coupled with sufficient breadth of understanding of other areas to hold credibility with others in policy and research communities
Ability to assimilate complex information and extract key takeouts quickly
Excellent verbal and written communication skills, attention to detail and ability to articulate complex quantitative and qualitative information in a clear and accurate manner
Ability to tailor content and delivery for different audiences and needs to ensure greatest impact
Excellent interpersonal and relationship management skills, with the ability to build strong networks and partnerships with stakeholders at all levels
Strong influencing and negotiation skills and confident, credible delivery of complex information
Strategic and creative thinker, able to identify and capitalise on opportunities across the cancer pathway and proven ability to translate this into operational plans
Strong planning and organisational skills and ability to work well under pressure and manage multiple priorities, many with fixed deadlines
Strong line management experience.
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We review pay annually and aim to recognise individual performance and achievements.
We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.