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We are looking for two organised and customer-focused Exams Operations Officers to coordinate the delivery of high-quality examinations across UK and international venues. You will play a key role in ensuring an excellent candidate experience while maintaining the integrity, security and smooth operation of every exam sitting.

In these new, varied roles you will oversee candidate bookings, reasonable adjustments, venue and invigilator arrangements, live exam delivery, incident resolution and the issuing of results. You will use booking data and stakeholder insight to manage demand, maximise capacity and support uptake.
Working closely with colleagues, exam boards, venue partners and suppliers, you will help maintain effective operational processes and support the development of digital exam delivery systems. You will also contribute to continuous improvement, identify and manage operational risks in line with policy and governance requirements, and supervise Exams Administrative Assistants when required.

This is an excellent opportunity for a proactive professional who can combine strong organisational skills with sound judgement, effective stakeholder management and a commitment to delivering a consistently high-quality examination service.

What you’ll do

• Oversee and ensure an excellent candidate experience, acting as the escalation point for complex candidate or trainer queries, resolving with professionalism and sound judgement. 
• Oversee candidate bookings and the production of candidate lists, schedules and timetables for each exam sitting, (with support) as required. 
• Review and implement reasonable adjustment requests in line with policy, escalating to the management team where there is a reputational, legal or financial risk. 
• Produce and monitor accurate and timely data on exam bookings and candidate volumes, highlighting key commercial risks so that action can be taken against them. 
• Coordinate venues and invigilators for each exam sitting in line with specific requirements, and within an agreed timeframe. 
• Oversee a high-quality of live delivery of exams across multiple exam venues and countries. 
• Build and maintain strong relationships with venue partners, providing guidance and support in delivering exams by responding to queries and via regular meetings with a focus on commercial as well as operational priorities. 
• Develop an excellent understanding of digital exam delivery and application systems, supporting the product owner with testing new functionality and adopting changes, as well as proactively suggesting new features or areas of work based on experience and candidate feedback. 

What you’ll need

• Experience of working in an exam, assessment, or educational setting.
• Experience of interpreting, applying, and communicating regulations and policy. 
• Ability to think commercially and proactively identify communication strategies, channels and cross-promotional opportunities that support candidate engagement and delivery against agreed booking targets. 
• Experience of working in a target-led environment, using commercial awareness and insight to increase bookings, and identify opportunities to cross-promote relevant products and services.
• Ability to use initiative, identify improvements to ways of working and suggest solutions to manage problems and risks.

If you’re looking for a role where your expertise can make a real impact to delivery high quality exams in the UK and internationally, we’d love to hear from you.