Jobs
PCS is looking for an experienced and motivational people manager to lead our Member Response Team in maintaining high standards of service to our members.
With experience of managing CRM systems in a service-focused environment, the Member Response Team Manager will value effective processes and clear communication, supporting operational managers in understanding and delivering new and ongoing initiatives.
Project management is key, as the Member Response Team Manager will coordinate multiple workstreams and ensure timely, efficient implementation.
Salary and Location
- Band 4, London Spine points 27-23
- Starting salary: £51,759 p.a. rising to £58,877 p.a. in annual increments
- PCS Clapham
Successful candidates for the Member Response Team Manager will be able to demonstrate:
- Management of CRM systems, functions and applications
- Effective people management and development skills
- Ability to manage projects with successful time and budget management
The main duties of the Member Response Team Manager role include:
- Managing a team across three hybrid sites, to deliver excellent service to our members
- Managing the administration of the democratic processes
- Developing and delivering an agile, project-based approach to implement digital technologies and systems that enhance member service
- Preparing reports and analysis on service quality metrics
An ability to lead on the continued use of digital tools to support team collaboration and improve administrative processes, including telephony, omni-channel systems, case management, and knowledge platforms is an essential requirement for a successful Member Response Team Manager.
The role of Member Response Team Manager offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Manager will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Wednesday 27 August 2025.
Interviews will be held in person: Thursday 18 September 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM MANAGER
Ref: 0925
Grade: Band 4, London
Salary
London Spine points 27-23
London Starting salary £51,759 p.a. rising to £58,877 p.a.
Location: PCS Clapham
Purpose of the job:
To manage the day to operation of the Member Response Team focusing on maintaining a strong relationship with members by addressing their needs and ensuring a positive experience.
Responsible to: Head of Member Response Team
Responsible for: Member Response Team Leaders
Contacts
External:
PCS Members, elected officials and potential members. Employers, TUC, Members of other trade unions and related bodies.
Internal:
PCS staff and managers across Regional and National Hubs and HQ Departments.
Main duties and responsibilities
1. Key areas
- Manage the merged team responsible for membership, data, subscriptions, and call handling, ensuring efficient daily staffing across three hybrid sites.
- Establish and maintain standards for call handling, member service and the online knowledge centre and admin case referrals with other support centre manager
- Develop and implement digital projects to enhance member services, regularly providing updates on progress and outcomes.
- Oversee member service processes, providing periodic reports on service quality metrics and improvement initiatives
- Assist in execute member retention and engagement strategies, presenting results and recommendations
- Regularly assess service prices and providers, propose cost-saving changes, and leverage new technologies and methods to reduce expenses while adhering to budget and policy constraints
- Oversee end-to-end project management, including planning, execution, and delivery, ensuring projects are completed on time, within scope, and on budget.
2. People Management
- Manage work allocation and workflow, future planning and support for team and line manager
- Motivate and manage individuals and the team as a whole to provide a high standard of service
- Check work standards and maintain consistent quality of delegated tasks
- Seek to continuously improve the effectiveness and efficiency of the team
- Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
- Proactively promote diversity issues in line with the wider PCS approach
- Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
- Provide advice and deal with complex issues related to staff management including disciplinary or grievance
- Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
- Deputise for Line Manager when required
3. Systems and Budget Management
- Manage the development and effective use of office systems, ensuring staff are properly trained, consistently apply best practices, and follow standardised procedures across the organisation.
- Recommend and guide the design, implementation, and operation of new systems, ensuring alignment with broader PCS policies such as health and safety and data security.
- Establish statistical systems to generate and analyse reports, including membership, equality statistics, budget, job tracking, and case management.
- Build knowledge of the PCS membership database, its functions, and related applications, collaborating with the PCS Operations manager to address issues and implement improvements as needed.
- Participate and input information into PCS planning and budgeting processes
- Administration of democratic processes
- Manage delegated budgets in accordance with the Unions overall financial policies and procedures, regularly reviewing service prices and providers ensuring services are delivered within the agreed budgets making proposals for savings, and using changing technologies and methods to reduce costs, wherever possible
4. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance as required to team members
5. Communication
- Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies
- Draft complex communications including briefs and reports
6. Equality
- Committed to equality, with an understanding of the Equality Act 2010
7. General
- At all times, implement and promote the PCSs Equal Opportunities Policy
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- Act in a manner that enhances the work of the PCS and its overall public image
- Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
- Such other duties that may reasonably be required and that are within the level of the responsibility of this post
- Willingness to work outside normal office hours and locations on occasion
Person Specification: MEMBER RESPONSE TEAM MANAGER
Ref: 0925
Date: August 2025
Location: London
ESSENTIAL FACTORS
EXPERIENCE & QUALIFICATIONS
- Minimum 3 years experience in people management including induction, work allocation, training, appraisal and conduct in a multi-site environment
- Managing and developing call handling and customer service systems and procedures
- Budget management
TRAINING (including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to participation in appraisal and development review process
- Commitment to undertake job-related training
- Commitment to staff development
KNOWLEDGE
- CRM systems (such as Salesforce), functions and application
- Understanding of Data Protection legislation
- Knowledge and understanding of trade unions, membership and retention Impact and use of Digital and IT
SKILLS
- Ability to build and co-ordinate teams and networks
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Skilled in prioritising, time management, and project delivery
- Effective decision-making and problem-solving abilities
- Proficient in ICT and data analysis to support informed decisions
OTHER
- Commitment to the application of Equal Opportunities policies and practises within the workplace
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
- Willingness to undertake travel associated with managing staff across three locations
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
UK (Belfast, Cardiff, Edinburgh, London or Manchester) – Hybrid or Remote
Closing date 26 August 2025
Ref 7101
We have an exciting opportunity for a highly skilled, experienced and impactful individual to join us as a Senior Learning Manager.
Please note: This is not a traditional L&D or teaching role — we're looking for a strategic leader to drive continuous improvement and foster a culture of internal learning across teams.
In this role, you'll apply your extensive experience of leading and designing continuous improvement, service design and other formal methodologies to drive an ongoing cycle of learning, improvement and problem-solving. Drawing on Human Learning Systems principles to shape your approach, you'll unlock a wide range of knowledge and expertise to help drive impact through our strategies, ultimately leading to positive change for families in each of our Nations. In doing so, you'll also help to develop our collective approach to change across the UK.
You'll build the capacity of others to do the same, working across a highly complex context and diverse set of teams, places and cultures. How you do this is critically important. You'll adopt a user-centered approach through all your work, generating buy-in and commitment towards the value and impact of Learning as a strategy for change. You'll lead, but with a light hand, enabling your colleagues, our teams and the department to achieve our goals, at times through: listening, connecting, facilitating, developing, coaching, supporting, nudging and inspiring.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
In this role you will:
- Lead the design and delivery of learning and improvement projects across teams, functions, and external partners.
- Support country teams to embed continuous learning and improvement in their change strategies.
- Manage multi-disciplinary project teams with clear plans, timelines, and accountability for outcomes.
- Facilitate decision-making on learning and improvement priorities, ensuring diverse perspectives are heard and balanced.
- Apply service design, systems thinking, or continuous improvement methods to help teams analyse challenges and co-create solutions.
- Ensure learning is captured, shared, and embedded in key frameworks and strategies.
To be successful, it is important that you have:
- Proven experience leading or supporting learning, improvement, or problem-solving initiatives across teams.
- Skilled at navigating complex organisations and working with senior stakeholders to overcome challenges.
- Strong collaborator with excellent listening skills and the ability to guide group decision-making with buy-in.
- Solid understanding of continuous improvement, service design, or systems thinking approaches.
- Well-connected in relevant UKI Framework themes or in the wider learning/improvement community.
- Willingness to travel across the UK and Ireland (approx. 4–6 times per year with notice).
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.
To learn more about the position, please review the Job Description in the attached Documents.
Closing date: Midnight Tuesday 26th August
Interviews are expected to be 8th - 10th September
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications
Do you want to help charities to change the lives of people most in need of help across Yorkshire and the Humber?
We have one permanent Funding Officer position in the Yorkshire and the Humber regional team.
Join us as a Funding Officer and you’ll have the opportunity to make a real difference to communities across the region. Working as part of the Yorkshire and the Humber team as part of a team of 20 colleagues you will combine hybrid working - either from home, our Leeds office adjacent to Leeds station, or project visits, to understand how and where amazing people and organisations are transforming neighbourhoods.
If you have previous experience for a funder, then that is great but it’s not a necessity.
- You will need to be confident with comprehension and writing because you will be working with those applying for grants to advise and support them as necessary to develop proposals including project budgets.
- You’ll work with your colleagues to assess and recommend projects for funding. Some days you’ll be attending funders fairs, in person or online, whilst on others you may be meeting with Councils or other funders to share information about need and funding in a particular neighbourhood.
- You’ll also have responsibility for overseeing a portfolio of projects to ensure they are on track. If you have experience of the voluntary sector that would be ideal, particularly in the Yorkshire and Humber region.
- Confident in writing, comprehension and with an understanding of budgets you will be passionate about supporting communities to build on their strengths to improve lives.
Interview dates: 16th or 18th September
Location: Leeds is the local office – Hybrid, flexible working style with a requirement to travel into the communities
Briefing session: We will hold a briefing session to further outline the role and answer questions on the following date via MS Teams:
- 18th August, 11:30
If you have any questions on the process or are interested in joining the briefing call on this opportunity, please email us and an invite will be sent nearer the time.
On application, please align your supporting statement to the criteria below
Essential criteria
- Communication skills: Strong report writing skills to produce concise, written recommendations for assessment purposes within strict timescales. Listening and verbal communication skills also important.
- Analytical skills: Ability to assess a high volume of applications, make good judgements, challenge when appropriate and manage risk.
- Relational skills: Ability to nurture, develop and promote effective relationships and communication with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion.
- An ability to adapt quickly, decisively and with full commitment to new processes and systems and the confidence to use your judgement, take initiative and challenge when appropriate.
- Demonstrable IT skills and the ability to learn detailed processes quickly and accurately
Desirable criteria
- Knowledge of Yorkshire and the Humber and the charity sector within it. Experience working with under-represented communities in the region is particularly desirable.
- Understanding of financial planning and business plans, ability to analyse accounts and numerical data.
- An ability to manage your own workload with minimal supervision.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
ABOUT NOAH'S ARK CHILDREN'S HOSPICE
We help babies, children and young people with life-limiting or life-threatening conditions, and their families, make the most of every day. And for those who die young, we do all we can to bring comfort to their last moments.
By providing exceptional care, organising fun activities and days out, Noah’s Ark helps families do things they never thought possible. We help those we support to enjoy life as children, rather than as patients and as families, not just as carers.
JOB DESCRIPTION
- To make a significant contribution to, and have responsibility for your own part of reaching of our Corporate Fundraising target (currently £855k pa)
- To proactively secure new corporate relationships to strengthen our pipeline of partners to enable us to support a growing number of children and families.
- To provide high quality account management to your own high-value partnership portfolio, growing both income and engagement, and spotting opportunities to support the charity holistically. This will be achieved by working collaboratively with colleagues across the charity to develop creative, bespoke pitches and meaningful programmes and engagement plans for corporate partners, which clearly demonstrate impact
- To provide supervisory support to officers and to step up in the absence of the Corporate Partnerships Manager
ABOUT YOU
We're looking for a fundraising superstar who knows how to make corporate partnerships flourish. You'll have a proven track record of managing impressive company portfolios worth five figures and above, and a knack for winning exciting new business that makes a real difference.
You are a natural communicator who thrives on building meaningful connections. Whether you're chatting with board members or community volunteers, you'll adapt your style effortlessly whilst staying organised and managing your time like a pro.
You love bringing people together and getting them excited about our mission. As a confident speaker who genuinely enjoys networking, you'll inspire supporters both old and new, sharing our story in a way that really resonates.
Working alongside our Corporate Partnerships Manager and Head of Partnerships and Events, you will help bring our strategy to life. You will nurture relationships with prospects and loyal supporters alike, helping them find the perfect way to champion our cause.
You are a natural collaborator who enjoys working across different teams, and you're happy to roll up your sleeves for the occasional evening event or weekend activity (don't worry – you'll get that time back!).
We help children who are seriously unwell make the most of every day





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a dynamic, strategic and articulate professional fundraiser to drive forward our emerging major donor programme. Working alongside senior Laureus staff and stakeholders to connect, cultivate and steward high net worth individuals around the work of the Foundation, the post holder will be expected to design and support the execution of a range of high-quality events leaning on the excellent brand profile assets at Laureus’ disposal.
Experience of creating bespoke donor journeys, delivering long term engagement and an understanding or experience of the third sector will enable success in this fast-paced and varied role.
KEY TASKS & RESPONSIBILITIES
- Coordinate all HNW activity ensuring that:
- Appropriate levels of communication are established and maintained
- Records are kept fully up to date and are appropriately reported
- Key staff (Chairman, CEO, Development Director etc) are prompted and supported with communication and activities
-
Create and/or deepen partnerships with organisations where mutual benefit can be received, including Richemont maisons ; other Laureus partners; new prospective partners with connections to pools of HNW individuals
-
Assess existing events and amend/develop a revised calendar of events annually that supports outreach, conversion and stewardship of HNW pool of supporters – whilst also ensuring profit is made on the event itself
-
Encouragement and support of HNW supporters to create their own activities to raise funds and/or broaden the network of Laureus donors
-
Provide first class stewardship to the International Council/Friends of Laureus group of HNW supporters whilst also exploring if other products or partnerships might offer attractive benefits to donors
-
Work with programme colleagues to create opportunities for programme visits open to key donors – either in the UK or internationally, whilst also extracting key programme asks for funding
-
Work with talent team colleagues to create engagement opportunities with Laureus Academy Members and Ambassadors that support HNW engagement and stewardship
-
Use sector knowledge and insight to keep on top of best practice around HNW donor engagement, cultivation and stewardship
KEY REQUIREMENTS
- Proven track record of successful fundraising experience
- Experience of building long-term, trust-based relationships with HNWI
- Developed or contributed to HNW fundraising campaigns
- Strategic and result-driven approach to planning donor journeys and stewardship programmes
- Proficient in using donor databases (e.g. Raiser’s Edge, Salesforce) for tracking contacts and income and data analytics/ prospect research
- Experience in organising bespoke donor and facilitating networking opportunities between donors and charity leadership or beneficiaries
- Skilled in writing tailored proposals, impact reports, and stewardship updates
- Ability to manage stakeholders relationships (trustees, directors, senior volunteers)
- Understanding of Philanthropy Landscape
We offer our employees a competitive benefits package including pension scheme, private health and life insurance, generous holiday allowance, ride to work scheme and employee friendly policies.
We offer flexible working with one day per week working from home.
The client requests no contact from agencies or media sales.
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Job Description:
Job Purpose:
The Fundraising Assistant will play a vital role in supporting the day-to-day operations of Women in Prison’s Fundraising Team. This role will focus on providing high-quality administrative and operational support, ensuring smooth and efficient team functioning. Working closely with the Director of Fundraising and other team members, the postholder will manage key administrative processes, coordinate internal systems, and assist with supporter care, events, and data handling.
This is an ideal role for someone with strong administrative experience who is highly organised, detail-oriented, and committed to social justice.
Key Responsibility Areas
- Administrative support
- Supporter stewardship
- Data information and management
- Research and reporting
- Financial Coordination
- General responsibilities
For full job description, please download the recruitment pack.
The client requests no contact from agencies or media sales.
Location: Cambridge
Contract Type: 18 - month fixed term contract
Hours: Full time
Salary: Salary Plan, 70,000.00 GBP Annual
We are currently looking for a Senior Product Manager who will be working within our product management and innovations team. This role is advertised on 18 - month fixed term contract, with the opportunity for a permanent role at the end of the contract
In this role you will focus on delivering strategic product management and innovation in support of our journal’s portfolio. As a member of the Product Management team, the role holder, in collaboration with the journal's senior management team, you will support the development and optimisation of journal products and services to meet the needs of researchers, authors, reviewers, editors, librarians and funders globally.
While the core focus will be on supporting the journals product strategy and lifecycle management, experience in developing and launching new digital products, particularly in commercial context, is valuable and will contribute to our broader innovation initiatives.
We are looking for someone who has previously developed a product management strategy with experience in developing new product or scholarly journals digital product strategy.
Responsibilities:
• Develop and deliver a product management strategy for journals platforms, initially focusing on the Publishing Business Modernisation (PBM) programme, ensuring alignment with the Publishing Strategy and organisational goals.
• Own and coordinate the prioritise the author workstream backlog and roadmap, making strategic decisions that balance business value, customer needs, and technical feasibility.
• Ensure the long-term development and integration of off-the-shelf and bespoke functionality delivers superior user and business value.
• Collaborate with Journals leadership and subject matter experts, UX designers, and technology teams to create high-quality, engaging experiences.
• Develop product roadmaps and manage any adjacent project interdependencies, ensuring timely delivery of milestones.
• Build and maintain strong working relationships with key stakeholders across editorial, publishing, technology, sales, marketing, and customer services.
• Act as a trusted partner to the Head of Journals, Head of OA Journals, and other senior leaders to define, prioritise and implement platform and product strategies.
• Champion a customer-centric approach to product development, ensuring that stakeholder needs and user experience are central to decisions.
• Develop business cases and ROI analyses for new product initiatives.
• Ensure all platform and product enhancements reflect a clear understanding of user needs, pain points, and behaviours in the scholarly publishing domain.
• Lead the development of compelling product propositions and value communication for diverse journals customer segments.
Main requirements:
• Good degree level or equivalent in Business Administration, technology, science or a related field. (degree in chemical sciences or related subject is desirable but not essential)
• Minimum of 5 years of experience in product management.
• Proven track record of successfully launching and managing the lifecycle of digital products and services.
• Proven commercial and financial acumen, with understanding of various digital learning, licencing and packaging models.
• Experience working and managing relationships with third party platform providers.
This role is contractually based at our Cambridge office, however we are currently embracing hybrid working, and therefore you will have the opportunity to also work mostly from a UK location other than this, as agreed with your line manager. Applicants should be aware that there is an expectation that employees will attend our Cambridge or London offices at least twice or month or more frequent if required.
When applying, please provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills, knowledge and competencies match the requirements outlined in the job description.
Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.
At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates.
As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who has a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.
If you have any questions, please contact us.
You may also have experience in the following: Product innovation, New product development (NPD), Digital product launch, Bespoke platform development, Business case development, ROI analysis, Project Officer, Programme Management, Project Manager, Policy Manager, Project Management, Development Manager, Business Administration
REF-223 208
Are you an experienced leader with a strong understanding of the housing and homelessness landscape in Scotland? Then join Shelter Scotland as our Community Manager West and play a vital role in delivering real impact for individuals and communities facing the housing emergency.
About the role
The Community Manager leads our work with and within communities across the West of Scotland. This place-based approach to driving practice, culture and systems change is currently focused on Glasgow, where we have an office anchoring us in the community from where we can express our housing and homelessness expertise.
Role specifics
We’re looking for a confident and compassionate leader with a strong understanding of the challenges caused by poor housing and homelessness. You’ll bring excellent management skills, with experience in leading teams, delivering services and managing budgets. A skilled communicator and relationship-builder, you’ll be comfortable engaging with stakeholders, using insight and data to influence change and improve performance. You’ll take a strategic approach to building partnerships, aligned with local priorities, and be committed to working flexibly to support the growth and impact of our community model. Most importantly, you'll lead the delivery of Shelter Scotland’s Communities West offer – ensuring real, lasting change for individuals and communities, shaped by the voices of those with lived experience of the housing emergency.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
There are three Community Teams - North, West and East. These teams of housing rights workers engage with and activate communities in delivering insight and evidence and targeted interventions, to address local issues and contribute towards the Shelter Scotland Housing Emergency campaign for structural change.
About Shelter Scotland
Shelter Scotland is Scotland’s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland’s housing and homelessness sector by offering a broad range of training courses.
Home is a human right. It’s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter Scotland does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
The INSPIRE Foundation, a charity whose objective is to promote research into the development of practical systems for people with damage to the spinal cord by the use of the latest advances in electronic, mechanical, and medical technology.
JOB PURPOSE
The Director is involved in every aspect of the running of INSPIRE, which includes raising funding from a variety of sources, formulating a winning strategy to grow INSPIRE, husbanding resources in the most effective and efficient manner and leading a small staff in their support roles.
SCOPE OF THE JOB
As Director, you will have a large amount of freedom to drive change, grow the charity, set the strategic vision going forwards and use your talents and leadership to ensure INSPIRE thrives. You are to ensure the charity has sufficient funds to cover all routine day-to-day expenses, to pay invoices quarterly for current projects and to plan for taking on medical research projects which are vetted by the National Science Committee (NSC) and agreed by the Board of Trustees. You will be actively supported by a Board of Trustees, to whom you report in your role as Director.
You should be qualified to degree level, ideally with an MBA or an equivalent business qualification. Some knowledge of spinal cord injury and its effects on an individual or of disability more broadly would be advantageous, as well as having a proven fundraising background from working in the 3rd Sector. The ideal candidate will have the following skills:
• Financial management or accountancy knowledge
• A high level of written and verbal communication skills
• Excellent inter-personal skills and the ability to interact with people from all backgrounds
• Standard keyboard skills including the ability to summarise meetings succinctly and clearly
INSPIRE is based in offices at Salisbury Hospital, Wiltshire and you will have a small, dynamic team to help and advise you as you settle into the role.
The client requests no contact from agencies or media sales.
Purpose
The Fundraising Development Officer supports the delivery of our individual giving programme, helping to nurture current supporters and attract new ones.
You will be responsible for building our regular giving support, implementing supporter journeys and co-ordinating our annual appeals. You will also work closely with the Head of Fundraising in developing our major donor plans, and support with other individual giving channels, including in-memory giving and legacy giving.
The role also takes a lead on prospect research, supporting the development of our portfolio of high-value prospects. Through detailed research on prospects and donors, you will build prospect pipelines that will support income growth across the fundraising team. Your excellent interpersonal and communication skills will see you supporting individual fundraisers across the team nd strengthening the prospect pipelines that drive income at the highest levels. You will use a range of sources to obtain relevant information that can contribute to proposals, communications and donation strategies.
We are looking for someone who has great communication and research skills, and a collaborative approach. You will be a self-motivated, proactive and analytical individual with the ability to build, manage and develop relationships across teams.
While a background in fundraising or prospect research is desirable, it is not essential. If you bring the right skills and are willing to learn, we'd love to hear from you.
Key responsibilities and duties
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Manage our ‘Friends of Charlie Waller’ regular giving scheme, building the supporter numbers and engagement with the charity.
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Deliver exceptional supporter care to our regular supporters, recognising opportunities for deeper engagement and potential for further support.
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Implement the supporter journeys for regular and one-off donors, creating communications to engage them with the cause and understand the impact.
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Co-ordinate our appeals cycle, working closely with colleagues across the charity to collate appeal content, including case studies, statistics and images.
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Support the development of our major donor plans, identifying prospects within our supporter base and assisting with stewardship plans.
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Support the development of our plans for building in-memory and legacy giving, including stewardship and cultivation events.
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Undertake detailed research on prospects and donors to grow our portfolio of high-value supporters, including individuals, corporates and trusts.
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Complete due diligence checks on prospective supporters, in line with the Trust’s donations acceptance policy.
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Monitor research subscriptions & news alerts to identify new opportunities.
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Share insight and knowledge on the latest trends in philanthropy and corporate giving with the rest of the team.
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Provide regular updates on progress against agreed objectives and contribute to wider departmental fundraising reports as required.
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Attend CWT events as appropriate to establish new contacts, develop existing relationships, and raise the profile of CWT with potential supporters.
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Ensure that systems and processes are effective, and that our database is being updated and utilised as the central source of information.
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Ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures.
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Routine call handling as part of the wider office administrative team.
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Other duties as may be reasonably prescribed by the trust, appropriate to the grade and responsibilities of the post.
To apply
If you would like an informal discussion about the role with our Head of Fundraising, this can be arranged via email to recruitment(at)charliewaller(dot)org
The deadline for applications is 12 noon on Monday 1st September 2025 – please note, we reserve the right to close this vacancy early if we receive sufficient and suitable applications for the role. Therefore, if you’re interested, please submit your application as early as possible.
Please submit via your chosen job website, or send your CV and a supporting statement to recruitment(at)charliewaller(dot)org. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement.
You will hear back from us by Friday 5th September, if not before and should you be shortlisted, an interview will take place w/c 8th September and will involve a competency interview along with a short written task relevant to the role.
We will provide details about the task 24 hours in advance to allow candidates time to prepare and we will also provide 50% of the interview questions in advance so that all candidates can perform at their best.
Person Specification
The successful candidate is likely to have most of the following competencies and experience but not necessarily all. If you feel that you are a strong candidate, please do apply.
Skills required and relevant experience
Essential
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Knowledge of standard Microsoft Office software, especially Outlook, Excel, Word.
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Familiar with or keen to learn about charitable fundraising.
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Strong administrative skills.
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Ability to work efficiently and accurately under pressure.
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Excellent relationship management skills.
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Experience of various communication channels, traditional and digital.
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Comfortable with digital tools to aid promotion and fundraising.
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Excellent oral and written communication skills, with the ability to interpret and present complex information with clarity.
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Ability to prioritise workload and respond to urgent issues and deadlines.
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Good IT skills, including an ability to troubleshoot.
Desirable
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Experience of delivering high-quality research both proactively and to set briefs.
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Comfortable working with databases.
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Knowledge of GDPR requirements.
Attainment
Essential
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Maths and English GCSEs, Grade C minimum, or equivalent by experience
Personal attributes
Essential
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Excellent attention to detail.
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Confident in building relationships.
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Initiative-taker and solution-minded with a can-do attitude towards any task or challenge.
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Ability to prioritise and work to deadlines.
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Professional, enthusiastic and flexible, with a strong willingness to learn.
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Capable of working as part of a team and autonomously.
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A commitment to working to meet the charity’s objectives.
Desirable
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Interest in and awareness of mental health issues.
To educate young people and those around them about their mental health and wellbeing.
The client requests no contact from agencies or media sales.
Location: Cambridge/ Hybrid
Contract Type: 18 months fixed term contract
Hours: Full time
Salary: Salary Plan, 64,000.00 GBP
We are currently looking for a Product Manager, Commercial development to join our Product Management and Innovation team on 18 months fixed term contract, with the opportunity for a permanent role at the end of the contract.
If you’re passionate about building products that matter and thrive on taking ideas from zero to one, this is your opportunity to lead innovation at the heart of our mission. This is role for someone who has been already managing a full life cycle of new commercial product development with a passion for delivering engaging and effective customer experiences.
In this role you will engage with internal and external stakeholders at all levels. You will be working closely with other teams and the RSC’s wider community of members and customers and will develop internal and external relationships to influence key decision makers and provide community impact.
The Product Manager will be responsible for the end-to-end management of assigned NPD (new product development) initiatives. This includes ideation, development, launch, and ongoing optimisation. The ideal candidate will have a strong background in commercial product development, iterative customer centric product development,
Some of the main responsibilities:
• Lead the development of new products and services from concept to launch.
• Collaborate with subject matter experts, UX designers, and technology teams to create high-quality, engaging experiences.
• Develop product roadmaps and manage timelines, ensuring delivery of success outcomes.
• Conduct and coordinate customer research to identify customer needs, industry trends, and competitive landscape.
• You will and validate new product ideas through rapid experimentation.
• Define product strategy, positioning, and value proposition to meet market needs and deliver business return.
• Work with marketing and sales colleagues to develop a GTM strategy for these products.
• Develop business cases and ROI analyses for new product initiatives.
• Work closely with UX designers to create intuitive, accessible and usable experiences.
• Ensure products are accessible and inclusive, meeting diverse learner needs.
• Develop onboarding, customer success and support triage processes.
• Gather and incorporate user feedback to continuously improve the experience.
• Engage with internal and external stakeholders to gather requirements and align product goals.
• Maintain close links with related RSC initiatives including our commercial strategy and wider initiatives related to chemical science, and contribute ideas to related products and programmes,
• Set and monitor KPIs to evaluate product sales, utilisation, performance and impact.
Main requirements:
• Good degree level or equivalent in Business, technology or a related field. (degree in chemical sciences or related subject is desirable but not essential)
• Minimum of 3 years of experience in new product development.
• Comfortable building MVPs, launching quickly, and iterating based on customer feedback.
• Proven track record of successfully launching and managing the lifecycle of digital products and services.
• Proven commercial and financial acumen, with understanding of various digital learning, licencing and packaging models.
• Actively promotes the RSC and acts as an ambassador for the organisation.
• Prepared to face challenging decisions and risks and formulate appropriate decisions. Commits to action despite the uncertainty of the outcome and accepts the consequences of failure.
This role is contractually based at our Cambridge office, however we are currently embracing hybrid working, and therefore you will have the opportunity to also work mostly from a UK location other than this, as agreed with your line manager. Applicants should be aware that there is an expectation that employees will attend our Cambridge or London offices around twice a month or more frequent if required
When applying, please provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills, knowledge and competencies match the requirements outlined in the job description.
Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.
At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates.
As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who has a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.
If you have any questions, please contact us.
You may also have experience in the following: Product Manager, New Product Development (NPD), Commercial Product Manager, Digital Product Manager, End-to-End Product Lifecycle, Full Product Lifecycle, Innovation Lead, MVP (Minimum Viable Product), Customer-Centric Product Development, Product Strategy, Product Roadmap, Business Case Development, UX Collaboration, Stakeholder Management, KPI Tracking and Analysis, Accessibility and Inclusion (Product Design)
REF-223 207
Location: Edinburgh Morningside
Salary: £24,570.00 per annum
Contract: Permanent
Hours: Full time, 37.5 per week
Closing date: Wednesday 20th August at 11:30pm
We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Edinburgh Morningside shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.
You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.
Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
· We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Safeguarding statement
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Welcome to Ada!
At Ada National College for Digital Skills, our mission is to educate and empower the next generation of diverse digital talent. Through the quality of education we deliver, the depth of our industry partnerships and focus on diversity, we are changing the face of the tech sector, expanding the talent pipeline and transforming lives.
We are a specialist Further Education college, where every 16-19 student takes Computer Science and all of our diverse Higher Level and Degree Apprentices work in skills shortage disciplines in innovative, blue-chip companies.
The digital skills gap is costing the UK economy an estimated £63 billion a year in lost GDP. Ada seeks to fill this skills gap by equipping young with the skills industry actually needs.
Ada was announced by the Prime Minister in December 2014; England’s first new FE College since 1993 and since then we’ve gone from strength to strength including a Good with Outstanding features in our first Ofsted Inspection.
16-19 Provision:
As of 2024, we have 187 16-19 students enrolled. Our most recent results are outstanding; 39% of A level results at A*- B and 74% achieving at least one Distinction or better in their externally assessed Computing BTEC. This makes us the best education institution in the country for this BTEC.
Degree Apprenticeships:
Across our London Victoria and Manchester Ancoats campus, we have 363 apprentices currently enrolled on our Higher and Degree Level Apprenticeships. We specialise in five disciplines at present: software development, data analytics, tech consultancy, cyber security and business analysis, working with a wide range of SMEs and corporate organisations such as PwC, Bank of America, Deloitte, Clearscore, Just Eat, Capita, MHRA, Booking,com and Salesforce.
At present 38% of our learners are female, 51% are from ethnic minority backgrounds and 50% come from low income households compared to national averages of c. 20%. We’re passionate about building a supportive, values driven environment for both our students and staff.
Key Aspects of the role & main duties and responsibilities:
- Promote Ada at outreach events (careers fairs, assemblies, workshops) across Greater Manchester with the aim of meeting our application, offer holder and enrolment targets.
- Engage and network with school contacts to ensure growth of Ada’s active contacts in outreach database.
- Manage and maintain of the school database to support outreach communications.
- Assist with event planning, administration and delivery including Outreach events, Careers Fairs, Open Days, School visits to Ada and Keep Warm events - This may involve commitment on some weekends and will require evenings and earlier starts.
- Ensure we are on track to meet our targets for the volume of applications, offers and ultimately enrolments for our new Manchester Sixth Form and ensure we meet our diversity targets.
- Support the administration of the Sixth Form application process including dealing with enquiries to the inbox and on the phone in a timely manner.
- Sending application communications including invitations for assessment, offers and enrollment paperwork, data entry and keeping accurate records of all applicants and their information within the customer relationship management tools (Salesforce, Civica and others).
- Accurate record keeping and data entry into Ada’s systems to produce insightful reports to drive recruitment and inform the leadership team.
- Administration and processing of students enrolments on GCSE results days and afterwards.
- Support with creation of Marketing materials for outreach campaigns and events.
Essential Qualifications and Experience
- You are inspired by Ada’s mission and excited to share it with young people aiming to dramatically impact their lives for the better (countless numbers of students have said this is what interaction with our outreach team has done for them!).
- You are actively looking for personal growth through your job and meeting KPIs are exciting challenge for you.
- You are willing to work flexibly, where necessary outside of normal working hours, and to travel as necessary for the role.
- You are able to cope with a varied and demanding workload, to prioritise effectively and to meet strict deadlines under time pressure - You have a high level of resilience and accountability.
- You enjoy meeting lots of new people, especially 14-16 years old who are curious about technology and the world around them and how they fit into it, and helping them to consider their options and you understand what their options are.
- You enjoy working as part of a small, hard-working, target driven team focused on offering life-changing opportunities to young people with an interest in technology.
- You are committed to ongoing personal development. You consider feedback a gift, even when it is hard to give or receive.
- You’d like to join a small team with a startup mentality, doing hard things, and to participate in its growth and impact.
- You can deal with uncertainty and are solutions focused.
- You’re a generalist, even if you’re very good at certain things including gathering and maintaining databases / spreadsheets used for tracking and reporting and determining next steps.
Safeguarding
The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post. References for shortlisted candidates will be requested prior to the interview day.
Equal Opportunities
Ada, the National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:
- To provide and promote equality of opportunity in all areas of its work and activity;
- To recognise and develop the diversity of skills and talent within its current and potential community;
- To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
- To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
- To promote good relations between individuals from different groups
Applicants with Disabilities
Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If there is anything in this regard that you would like to discuss in relation to your application please contact the HR team.
Sponsorship
Sadly, we are unable to offer sponsorship for this role, so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.
Thank you for your interest in Ada, the National College for Digital Skills and good luck with your application!
Closing date: Friday 22nd August 2025
our mission is to educate and empower the next generation of diverse digital talent.
Job Title: Monitoring, Evaluation and Learning Adviser
Location: London or Nairobi, with occasional international travel and flexible working required to overlap with South-East Asian/Pacific time zones
Contract: Two-year fixed-term contract
Reporting to: Head of MEL
Responsible for: Occasional consultants and volunteers
Salary & Benefits:
UK: GBP47,029 gross per annum, and 9% employer pension contribution
Nairobi: Kes 6,803,160 gross per annum, including 9% employer pension contribution and staff medical insurance cover
Deadline: 17:00 UK time, Monday 25th August 2025
Conciliation Resources
Conciliation Resources is an independent international organisation working with people in conflict to prevent violence, resolve conflicts and promote peaceful societies. We believe that building sustainable peace takes time. We provide practical support to help people affected by violent conflict achieve lasting peace. We draw on our shared experiences to improve peacebuilding policies and practice worldwide.We currently have over 80 full and part-time staff members, working mainly out of the UK, Australia, Kenya and Ethiopia offices. We work with over 70 locally-based and international partners worldwide.
Research, Advisory and Policy Department
The Research, Advisory and Policy (RAP) Department facilitates learning and provides guidance to improve peace policy and practice inside and outside Conciliation Resources. The team:
- Translate experiences of peace practice into innovative learning and thought leadership
- Evaluate impact of peace practice and build evidence of what’s working and what’s not
- Advance knowledge and methods for gender inclusive peace practice
- Mobilise policy change to facilitate and coordinate transformative peace practice
RAP is responsible for the Accord publication series and cross-organisational research programmes, thematic policy advocacy, and the organisational approach and technical support to Programme Departments on gender and monitoring, evaluation, and learning (MEL). The RAP Department includes the CR EU team based in Brussels.
Our approach to Monitoring, Evaluation and Learning (MEL)
Conciliation Resources’ approach to project design and MEL is rooted in a culture of evaluative thinking and knowledge-building. We use evidence and systematic reflective spaces to improve the relevance, efficiency, effectiveness, impact, and sustainability of our work. We apply a gender perspective in our conflict analysis and evaluation methods. Our plans for MEL are contained within our Operational Plan under Goal 5: to develop evidence, learning and creativity, which is part of our Strategic Plan 2020-2025.
Job Purpose
We are looking for an experienced and creative Monitoring, Evaluation and Learning (MEL) Advisor to fill a vacancy emerging in our global MEL team. This is an exciting time to join the organisation as the successful candidate will play an important role in developing and rolling out a new MEL Strategy to align with Conciliation Resources’ forthcoming Strategic Plan 2026-2030.
The MEL Advisor will be responsible for providing technical advice in applying gender-sensitive and complexity-aware MEL approaches to develop CR’s peace practice, and in supporting organisation-wide Outcome Harvesting. The role would be well-suited to a versatile and creative thinker with a curiosity to adapt standard MEL approaches for the challenges associated with peacebuilding and mediation.
We want MEL to be useful for staff and partners. The MEL Adviser will draw lessons from evidence of achievements and challenges in our work to inform programme adaptation and support organisational strategy. Occasionally they may represent our experience and approach to external audiences.
As the post is a global role, the post-holder will be expected to provide remote and face-to-face technical support to Programme teams, MEL Focal Points and partners in different geographies, and to the RAP team in the development and implementation of their MEL plans.
The MEL Adviser supports the Head of MEL in the delivery of Operational Goal 5 in Conciliation Resources’ Strategic Plan 2020-2025 and will continue to do so under the forthcoming Strategic Plan 2026-2030 and MEL strategy. The MEL Adviser will help to develop and maintain the systems, skills and approach required to deliver on this, and to embed these in organisational practice.
Scope and Accountability
The MEL Adviser is directly accountable to, and line-managed by, the Head of MEL and is a member of the RAP Department.
They are accountable for maintaining systems to record and analyse data and for organising processes to capture and analyse change.
They ensure the smooth running of organisation-wide evaluation processes, including CR’s Outcome Harvesting process, and evidence informed strategic donor reporting.
They are responsible for providing specialist, technical advice and support to teams and partners on the design, development and implementation of their project MEL plans.
They have a comprehensive understanding of our Strategic Plan, organisational results framework and Theory of Change, and of the nature of peacebuilding work and change.
Person specification
Essential knowledge, skills and experience
- Knowledge and considerable experience applying a range of complexity-aware design, monitoring, evaluation and learning concepts, tools, and approaches.
- Understanding of and experience in supporting adaptive programming, including approaches for how to monitor and evaluate adaptations. Experience of Outcome Harvesting or other participatory monitoring approaches an advantage.
- Experience designing Theories of Change for complexity-aware programmes, including monitoring frameworks and the critical analysis of data to inform adaptations. Experience of designing Theories of Change for social cohesion, mediation and/or peacebuilding programmes is an advantage.
- Ability to collect, manage and analyse quantitative and qualitative data in a manner that is sensitive to conflict-affected contexts.
- Knowledge of organisational practices such as partnership working, value for money and organisational learning.
- Knowledge of and demonstrated commitment to participatory, gender-responsive and conflict-sensitive approaches.
- Appreciation of issues of confidentiality, cross cultural working, and political sensitivity.
- Experience of working with databases, handling diverse sources of information, and maintaining accessible and secure filing systems.
- Experience of group facilitation and training support on monitoring, evaluation and learning issues.
- Excellent verbal and written communication skills in English.
- Ability to listen actively to and work with and support people from varying backgrounds and with a range of political, cultural, and value orientations.
- Experience of working across an organisation to influence others.
Desirable knowledge, skills and experience
- Experience designing and facilitating online and hybrid workshops, including using tools such as Mentimeter, Miro and/or Lucid.
- Data visualisation software such as Zoho Analytics and Microsoft PowerBI.
- Experience in the peacebuilding sector or fragile contexts.
- Experience using MEL data for advancing research, communication and advocacy purposes.
- Other language skills, in particular French or Russian.
The client requests no contact from agencies or media sales.
Salary: £24,570.00 per annum
Location: Shelter shop, Edinburgh Corstorphine
Contract: Permanent
Hours: Full time 37.5 hours
Closing date: Wednesday the 20th August at 11:30pm
This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager.
We’re looking for confident and influential people who want to be at the heart of their local community looking for an opportunity to have control of creative merchandising within managing a Shelter shop. Do you have experience of managing a team whilst also empowering and motivating individuals? If so, then this could be the role for you at our Edinburgh Corstorphine shop.
About you
You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.
Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.
You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter Scotland
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything,
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.