Housing And Homelessness Jobs
Senior Store Manager
NOAH Enterprise
Hertfordshire
Permanent
Full time
Salary £28,500
Benefits including 25 days annual leave plus bank holidays, pension following probation and birthday leave after one year of service
Charity People are delighted to be partnering with NOAH Enterprise, a charity supporting people struggling against homelessness and exclusion in Luton and Central Bedfordshire, to recruit a Senior Store Manager.
NOAH Enterprise seeks to help the most disadvantaged in the local community, providing a practical, empowering and caring service to people who are struggling against homelessness and exclusion and have nowhere else to turn. Dedicated to recognising the potential in people who are at the margins of society and helping them realise it, NOAH Enterprise works with the whole person to find permanently and individually tailored pathways out of homelessness.
The consequences of the cost-of-living crisis and the aftermath of the pandemic means that the organisation expects to see increasing numbers of people seeking their help. They are entering an exciting phase of investment to ensure that the charity can provide the support that has been so vital to so many people for the past 30 years.
Following the success of the new NOAH Enterprise store in Hitchin, the Senior Store Manager will manage a new NOAH Enterprise flagship store and maximise profits by ensuring exceptional customer service standards, correct pricing, stock and window displays and the management of volunteers. They will also act as retail sales supervisor for 4 other NOAH stores and train staff and volunteers in consistent best practice.
Key responsibilities
* Customer Experience and Service: Welcome customers warmly, maintain an inviting atmosphere, and train and oversee retail staff to deliver exceptional customer service.
* Visual Merchandising and Operations: Maintain correct pricing, sizing, and stock displays. Ensure high standards of visual presentation and cleanliness in all areas.
* Team Management and Motivation: Set and communicate targets to shop teams, motivating them to achieve goals. Conduct regular floor walks to maintain standards and provide feedback.
* Promotions and Sales: Implement promotions in alignment with the guidance of the Retail Operations Manager. Actively promote Gift Aid and achieve conversion targets.
* Back of House Management: Manage and control stock effectively. Recruit and manage volunteers, collaborating with the Marketing Manager for recruitment materials. Maintain compliance with cash handling, security, health, and safety procedures and provide regular reporting to the Retail Operations Manager.
The Senior Shop Manager will have a minimum of three years' experience managing a charity or clothing retail store. The successful post holder will have experience in cybertil systems, an understanding of charity retail and solid customer service experience. You will have experience successfully managing staff and volunteers and demonstrate understanding and respect for NOAH Enterprise's values of Care, Compassion, and Commitment. The ideal candidate would have some knowledge and understanding of Fundraising and Marketing.
The role will be based in Hertfordshire where the new flagship store will be opening (exact location TBC). The successful post holder will need to take a flexible approach to working hours (within the scope of the agreed working week) and will need to work evenings and weekends on occasion. There is a TOIL policy in place for any additional hours worked. Occasional travel will be required for meetings, staff days and training. You will have a full driving license and access to your own transport. All travel expenses for work will be covered.
How to apply
For more information about the role and next steps on how to apply, please email Jen at Charity People. The application process is CV and Supporting Statement. The deadline for applications is 12 noon on Wednesday 15 May. Interviews will take place in person at NOAH Enterprise head office on Wednesday 22 May.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Job Coach - London
Location: London/Hybrid
Contract type: Fixed Term Contract
Hours: 35
Salary: Staring salary would be in the range of £30,000 per annum and dependent on, skills and experience
Job Advert
Come and be an instrumental part in helping those furthest from the jobs market achieve their personal goals in the world of work.
Big Issue Recruit is a specialist recruitment service from the Big Issue Group dedicated to supporting people who face barriers to joining the workforce into sustainable employment. It offers a person-centred and free to candidates service, supporting individuals pre, during and post-employment.
We are looking for someone with with experience in working with people who face barriers to employment either as a jobs coach, professional coach or a similar role.
Helping to build our team and provision you will work directly with our candidates to understand their career goals, their barriers and support them into rewarding new careers. You will build a network of service providers and employers to create opportunities for our candidates and provide truly holistic service for all candidates.
Skills & Experience:
- Previous working experience as a Job / professional Coach or similar role for 2 years or more
- Experience in working with people with barriers to employment
- Existing network, or proven ability to network, with a broad range of service providers
- Outstanding communication and interpersonal skills
- Excellent organisational and time management skills
- Problem-solving aptitude
- Ability to inspire and motivate
- Demonstrable commitment to BIG’s values; Inclusive, Adaptive, Collaborative and Entrepreneurial
- Passion for social justice and equality, diversity and inclusion
- Experience of asset-based approach/thinking or a willingness to learn and implement this approach
Salary and Benefits offered:
- Staring salary would be in the range of £30,000 per annum and dependent on, skills and experience
- Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
- Company Sick Pay
- Enhanced contribution to our workplace pension
- Enhanced maternity pay
- Training and development opportunities including an open learning library and management training schemes
- Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
- Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment
Workplace details
This role is primarily based at our Big Issue office in Finsbury Park, London
Closing date - 12th May 2024 (23:59pm) Interviews may take place before the advertised closing date so please apply asap.
Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Changing Lives Community Interest Company.
REF-213540
We're looking for a kind, compassionate and resilient Support Worker to join our Assessment Centre service in Kensington and Chelsea.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
132 Assessment Centre is for single homeless men and women that have links within the borough. The accommodation provides 6 separate self-contained units with on suite bedrooms, and 1 bedroomed flat. The scheme is staffed 24 hours, with Night Support Workers and Concierge cover during the evenings.
The aim of the project is to assess the individual over a 12-week period with the aim of identifying their support and housing needs. In that period, we will provide a bed for the customer to assist staff to carry out a detailed assessment to ensure that the recommendation for move on into alternative housing is captured correctly to assist move on for the individual into more suitable accommodation which is correct reflective of their needs based on our assessment/recommendation.
The service operates a model of personalised approach in order to address a wide range of presenting complex needs, which could range from mild learning difficulties, substance use (alcohol and drugs), offending, mental health, dual diagnoses, etc. We work closely with outside agencies in order to ensure that the individual is linked into getting the correct support whilst they remain at the assessment centre.
A major part of the Assessment Support Workers role is putting in the foundation with our customers around basic living skills and preparing the individual to be ready to move into alternative supported accommodation.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Undertake initial and continuous assessment of needs including support needs and daily living skills. This would include potential risks and an assessment of the customers independent living skills as a whole.
The initial and co-produced assessment will incorporate models of co-production, observation, and person-centred planning. This is with a view that it is solution focused as to provide a framework for progression towards independent living.
Liaise with partner agencies regarding the assessment process seeking advice and guidance as to specialist input and clinical input as part of multi-disciplinary assessment process.
Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Empower customers to be part of the local community and active participants in the local community as part of a Recovery Capital model.
Liaise with partner agencies regarding making referrals where an unmet need has been identified via the multi-agency assessment.
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
Support customers to undertake all domestic tasks as past of the assessment of daily living skills, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
Develop and maintain links with all key agencies and service providers in the local community.
Empower customers to ensure they receive the service and benefits they are entitled to, including assessment and support of budgeting and debt management to garner their tenancy readiness.
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills.
Provide day-to-day instruction of domestic staff/Personal Support Assistants where appropriate.
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
Exudes a warm friendly presence and open behaviour.
Prefers working as part of a group or team.
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Flexible.
Open to feedback and self development.
Has a practical and logical mind and is naturally well organised.
Thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem.
Is respectful, articulate and sensitive in style of communication.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
Ability to cope positively with challenging and diverse behaviour.
What you'll bring:
Essential:
NVQ Level 2 or equivalent or experience within charity/social care sector
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Our client owns almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of their customers.
They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers always come first.
Residents, customers, and colleagues come from a diverse range of backgrounds, which they embrace and celebrate.
About the Role and Person
- 35 hours per week
- Permanent
Whilst they have key responsibilities and these can be found in the job description, there are certain things they will need from you:
As a Specialist Housing Partner you’ll provide a high quality, efficient, effective housing and support service to customers that live in their Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you’ll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries.
What you’ll bring:
- Previous experience of delivering a quality housing management service within a specialist or generic housing context.
- Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.
- You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes they may need to work outside of usual office hours).
- Must have access to your own transport for business use (and appropriate license).
This position is subject to a DBS check.
Location
The successful candidate will be required to live within a commutable distance to their scheme in St Neots.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £29,000 for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme
- "Hapi" Benefits App with multiple discounts.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.
Location: Chesterton Court, St Neots
Contract Type: Full Time
Salary: £29,000 per annum
Hours: 35 hours per week
You may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc.
REF-213468
Our client owns almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of their customers.
They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers always come first.
Residents, customers, and colleagues come from a diverse range of backgrounds, which they embrace and celebrate.
About the Role and Person
- 35 hours per week
- Permanent
Whilst they have key responsibilities and these can be found in the job description, there are certain things they will need from you:
As a Specialist Housing Partner you’ll provide a high quality, efficient, effective housing and support service to customers that live in their Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you’ll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries.
What you’ll bring:
- Previous experience of delivering a quality housing management service within a specialist or generic housing context.
- Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.
- You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes they may need to work outside of usual office hours).
- Must have access to your own transport for business use (and appropriate license).
This position is subject to a DBS check.
Location
The successful candidate will be required to live within a commutable distance to their scheme in Barrow.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £29,000 for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme
- "Hapi" Benefits App with multiple discounts.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.
Location: Station View, Barrow in Furness
Contract Type: Full Time
Salary: £29,000 per annum
Hours: 35 hours per week
You may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc.
REF-213462
We're looking for a kind, compassionate and resilient Positive Behavioural Support Worker to join our Learning Disabilities service in Gravesend.
£28,442.70 per annum, working 37.5 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Specialist Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.
The Pelham road Service will be 5 new self-contained flats, for customers with learning disabilities, Autism and Complex needs, and we are looking to build a staff team with an excellent value base to support the customer to build their new life and develop their skills as an independent person.
Specialist Support Workers will need to be flexible and shifts will require some mornings, afternoons/Evenings and weekends.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
This is not an exhaustive list of all the duties and responsibilities that may be required and is subject to change in accordance with the needs of the customers and Look Ahead. As we have other support services locally, we may also require you to undertake support duties at other locations, subject to agreement at interview stage.
Your role will include:
Supporting the customer to undertake a full timetable of preferred activities including sport and leisure activities, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks;
Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating;
Enabling the customer to keep up with the important people in their life and to meet new people with shared interests;
Supporting the customer to communicate their wants and needs, and communicating with them in a person-centred way;
Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches;
Collating a range of behavioural data and essential paperwork to be analysed within our local management structure;
Driving the customer to activities using the customer's vehicle, in rotation with the wider team;
Communicating with family members and a range of other key stakeholders including social work, psychology and commissioning teams;
Acting in accordance with the policies and procedures of Look Ahead Care & Support plus those specific to the service including any statutory requirements;
Consistently reviewing the customer's life goals and their progress towards achieving them, in partnership with them and those important to them;
Supporting the customer with personal care;
Participating in team meetings/reviews, support planning, risk management and the general development of the service;
Undertaking any other duties as requested by management
What you'll bring:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Essential:
NVQ Level 2 or equivalent
Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities and supporting them in line with a PBS framework
Driving licence and a willingness to drive as part of support duties
Desirable:
Has some experience in Trauma Informed care
Has some experience in working with people with Mental health
Driving licence and a willingness to drive as part of support duties
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Our client owns almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of their customers.
They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers always come first.
Residents, customers, and colleagues come from a diverse range of backgrounds, which they embrace and celebrate.
About the Role and Person
- 17.5 hours per week
- Permanent
Whilst they have key responsibilities and these can be found in the job description, there are certain things they will need from you:
As a Specialist Housing Partner you’ll provide a high quality, efficient, effective housing and support service to customers that live in their Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you’ll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries.
What you’ll bring:
- Previous experience of delivering a quality housing management service within a specialist or generic housing context.
- Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.
- You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes they may need to work outside of usual office hours).
- Must have access to your own transport for business use (and appropriate license).
This position is subject to a DBS check.
Location
The successful candidate will be required to live within a commutable distance to their scheme in Camberley.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £16,240 per annum (FTE £32,480 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme
- "Hapi" Benefits App with multiple discounts.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.
Location: Ballard Court, Camberley
Contract Type: Part Time
Salary: £16,240 per annum (FTE £32,480 per annum)
Hours: 17.5 hours per week
You may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc.
REF-213 463
Our client owns almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of their customers.
They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers always come first.
Residents, customers, and colleagues come from a diverse range of backgrounds, which they embrace and celebrate.
About the Role and Person
- 35 hours per week
- Permanent
Whilst they have key responsibilities and these can be found in the job description, there are certain things they will need from you:
As a Specialist Housing Partner you’ll provide a high quality, efficient, effective housing and support service to customers that live in their Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you’ll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries.
What you’ll bring:
- Previous experience of delivering a quality housing management service within a specialist or generic housing context.
- Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.
- You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes they may need to work outside of usual office hours).
- Must have access to your own transport for business use (and appropriate license).
This position is subject to a DBS check.
Location
The successful candidate will be required to live within a commutable distance to their scheme in Peterborough.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £29,000 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme
- "Hapi" Benefits App with multiple discounts.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.
Location: Bevishall, Peterborough
Contract Type: Full Time
Salary: £29,000 per annum
Hours: 35 hours per week
You may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc.
REF-213 464
Our client owns almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of their customers.
They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers always come first.
Residents, customers, and colleagues come from a diverse range of backgrounds, which they embrace and celebrate.
About the Role and Person
- 17.5 hours per week
- Permanent
Whilst they have key responsibilities and these can be found in the job description, there are certain things they will need from you:
As a Specialist Housing Partner you’ll provide a high quality, efficient, effective housing and support service to customers that live in their Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you’ll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries.
What you’ll bring:
- Previous experience of delivering a quality housing management service within a specialist or generic housing context.
- Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.
- You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes they may need to work outside of usual office hours).
- Must have access to your own transport for business use (and appropriate license).
This position is subject to a DBS check.
Location
The successful candidate will be required to live within a commutable distance to their scheme in Accrington.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £14,500 per annum (FTE £29,000 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme
- "Hapi" Benefits App with multiple discounts.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.
Location: St Andrews Court, Accrington
Contract Type: Part Time
Salary: £14,500 per annum (FTE £29,000 per annum)
Hours: 17.5 hours per week
You may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc.
REF-213 465
Our client owns almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of their customers.
They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers always come first.
Residents, customers, and colleagues come from a diverse range of backgrounds, which they embrace and celebrate.
About the Role and Person
- 26 hours per week
- Permanent
Whilst they have key responsibilities and these can be found in the job description, there are certain things they will need from you:
As a Specialist Housing Partner you’ll provide a high quality, efficient, effective housing and support service to customers that live in their Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you’ll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries.
What you’ll bring:
- Previous experience of delivering a quality housing management service within a specialist or generic housing context.
- Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.
- You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes they may need to work outside of usual office hours).
- Must have access to your own transport for business use (and appropriate license).
This position is subject to a DBS check.
Location
The successful candidate will be required to live within a commutable distance to their scheme in Stalybridge.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £21,543 per annum (FTE £29,000 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme
- "Hapi" Benefits App with multiple discounts.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.
Location: Blandford House, Stalybridge
Contract Type: Part Time
Salary: £21,543 per annum
Hours: 26 hours per week
You may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc.
REF-213 466
Our client owns almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of their customers.
They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers always come first.
Residents, customers, and colleagues come from a diverse range of backgrounds, which they embrace and celebrate.
About the Role and Person
- 17.5 hours per week
- Permanent
Whilst they have key responsibilities and these can be found in the job description, there are certain things they will need from you:
As a Specialist Housing Partner you’ll provide a high quality, efficient, effective housing and support service to customers that live in their Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you’ll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries.
What you’ll bring:
- Previous experience of delivering a quality housing management service within a specialist or generic housing context.
- Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.
- You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes they may need to work outside of usual office hours).
- Must have access to your own transport for business use (and appropriate license).
This position is subject to a DBS check.
Location
The successful candidate will be required to live within a commutable distance to their scheme in Nottingham.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £14,500 per annum (FTE £29,000 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme
- "Hapi" Benefits App with multiple discounts.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.
Location: Woodston Walk, Nottingham
Contract Type: Part Time
Salary: £14,500 per annum (FTE £29,000 per annum)
Hours: 17.5 hours per week
You may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc.
REF-213 467
Post: Support Worker
Hours: Full time. Average waking hours: 32 per week plus a maximum of 92 sleeps per calendar year OR 32 per week plus a maximum of 52 sleeps per calendar year
Continuous rolling rota over 365 days (Christmas and New Year shift cover are allocated separately.)
Salary: Starting at £23,255 – £28,567 (annual increments subject to successful appraisals) (dependent on which job role)
Place of Work: Bolton, Greater Manchester
Reports to: Project Manager
Our Vision:
Backup North West believe no young person should experience homelessness. For the young people that do, Backup aims to be an outstanding provider of high quality, holistic housing and support services.
Purpose:
· To provide high quality support and accommodation for homeless young people aged 16-25.
· To enable an introduction to independent living, while offering a safe environment to live and learn.
· To prevent homelessness and reduce risk.
Works with:
Externally:
Local Authorities, Landlords / property owners, Benefits Agency, Housing Benefit, Maintenance Departments, Police, partner and potential partner voluntary agencies offering complimentary services, young people aged 16-25 years.
Internally:
Project Manager, Senior Managers, Business Support Team, other BACKUP schemes and teams and colleagues.
Key Responsibilities
Building resilience within young people
Provide a comprehensive support and service that meets the highly quality standards set by BACKUP.
Support Work
Provide Staff Support
Participate in promotional activities, fundraising and other outings and activities with residents
Rent and Income Management
Provide Financial Support
Provide Premises Management
Maintain Information systems
Flexibility
Policies & Legislation
No CV's please
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Provide reception and general office support for our busy team
- Be the first point of contact for members of the public contacting Glass Door, answering the phones and logging all calls; dealing with incoming enquiries by telephone, email, website feedback or voicemail; passing on queries to colleagues as appropriate.
- Manage enquiries from guests and either responding to these or referring them to caseworkers as appropriate.
- Be responsible for day-to-day management of the office by dealing with incoming and outgoing mail (including franking and delivery to the post office).
- Manage the meeting rooms and meeting room calendars.
- Monitor office equipment to ensure functionality and report any breakages or repairs needed (including IT) and re-ordering office supplies, etc.
- Be responsible for monitoring parking in front of the office and ensuring management and safe storage of keys for the charity’s motor vehicles.
- Assist the Office Manager with organising volunteer help for appropriate office tasks.
- Keep our offices organised and tidy (including storage of office materials, tea and coffee etc.).
- Carry out ad hoc tasks as requested by the Office Manager.
- Provide ad hoc support to the casework team e.g. keep in touch.
Support our Fundraising, Communications and Volunteering functions
- Help to process deliveries of physical donations; scan cheques and ensure cash donations are recorded, secured in the safe and the Fundraising and Communications (FRC) team are notified.
- Provide ad hoc support to the FRC team such as ordering stationery / supplies, sorting equipment / doing stock checks and assisting with mass mail outs.
The client requests no contact from agencies or media sales.
Community Centre Assistant
Temporary
Part time hours - evenings
To start as soon as possible
£12.10 per hour
Our client
Morgan Hunt is working with a large Housing Association to recruit a temporary Community Centre Assistant for one of their award winning, health and wellbeing hubs locations in Old Trafford. The hub offers a wide range of facilities, community activities and services as well as 81 beautiful extra care apartments. The focus is on the local community and the people within it, where people can come to meet, eat, celebrate, collaborate, learn, and grow. A temporary need has arisen for Community Centre Assistant for a period of up to 2 months initially on a part time basis (4pm - 8pm), Monday to Friday.
The role - Community Centre Assistant
As a Community Centre Assistant, you will;
- Provide operational support to the day to day running of the community centre, including health and safety and customer support.
- You will provide a professional inclusive and customer focused service to the users of the community centre.
- Ensure centres are set up correctly in advance of bookings.
- Make sure the centre is clean and well-presented.
- Ensure hirers clear away at the end of a booking and leave the room ready for next user.
- Where relevant maintain schedules and records of building maintenance, reporting maintenance or repairs issues to the relevant team.
- Carry out health and safety checks and maintain appropriate records.
- Take responsibility for opening and closing the building when directed including evenings and weekends as required.
- Inspect community centres in accordance with procedures, maintain all associated registers and records and ensure all actions identified are rectified.
- Work collaboratively with internal colleagues and teams, residents, and user groups to ensure effective, efficient and customer focused delivery of services relating to the centres.
- Ensure accurate and up to date records are kept using appropriate systems.
The candidate;
- Able to demonstrate experience of delivering customer focused services in a demanding, public facing environment.
- Highly organised, able to prioritise and manage a demanding workload.
- Good communication skills.
- Great customer service skills.
- A basic DBS is required for this role.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Tenancy Services Officer / Housing Officer
Ellesmere Port, Blacon and Merseyside
Temporary - 3 months initially
Full time hours
£15.00 - £17.00 per hour
Our client
Morgan Hunt is currently working with a large Housing Association to recruit a Tenancy Services Officer / Housing Officer for a temporary period of approximately 3 months with the potential for extension. The patch will cover approximately 500 properties in the Cheshire West area (Ellesmere Port, Blacon, and Merseyside) with the expectation of being visible across the patch for at least 50% of the working week.
The role
As a Tenancy Services Officer / Housing Officer you will;
- Identify support needs and deliver person-centred actions, either directly or through partner agencies, along with information, advice and guidance.
- Be visible out in the community and be the first point of contact, getting to know our customers and tailoring service to their needs.
- Take ownership for customer queries through to a successful resolution and ensure lessons learnt are built into future service delivery.
- Use the pre-tenancy assessment process to identify and deliver any additional support, ensuring allocations are sustainable.
- Deliver targeted actions and interventions in partnership with external stakeholders to improve the sustainability of communities.
- Ensure empty properties are re-let in the most efficient and effective way by adopting an innovative and dynamic approach to marketing and allocating.
- Be responsive to incidences of Anti-Social Behaviour using a range of tools and techniques to prevent and tackle issues and adopting a multi-agency approach. To include preparing legal cases and taking them to court and providing support and protection for all parties involved.
- Plan and deliver effective resident engagement events and campaigns, taking time to listen and act on feedback.
- Record the outcomes and impact of engagement, promote to residents and use the results to improve satisfaction levels and make meaningful improvements.
- Promote the principles of safeguarding whilst having a comprehensive understanding of child protection and vulnerable adult issues.
- Complete regular inspections and manage all communal areas to ensure that health and safety regulations are complied with, including keeping areas free from hazards, and implementing the recommendations from Fire Risk Assessments.
- Support the delivery of robust income management recovery service, starting with new rent accounts at tenancy sign up.
The candidate
- Experience in a customer facing role, covering all aspects of generic housing management.
- Experience of working with specialist external support groups and agencies.
- Experience of dealing effectively with a diverse range of customers
- Understanding of welfare benefits and financial inclusion
- Understanding of Welfare Reform and options to mitigate risks for residents.
- Solid working knowledge of safeguarding
- Excellent analytical & communication skills, both written and verbal
- Good numeracy skills and the ability to understand and interpret financial information.
- Ability to think creatively when faced with problems and adapt to changing circumstances.
- Display the resilience and emotional intelligence to be able to cope with difficult situations.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.