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The Project Officer supports the effective delivery of HACT’s community-focused programmes, with a particular emphasis on operational coordination, partner engagement, and service administration. Working closely with internal teams and external stakeholders, the role ensures that project activities—such as voucher distribution, data management, and partner communications—are delivered efficiently, accurately, and in line with organisational standards.
This role blends project management and client relationship management, requiring a proactive and detail-oriented individual who can work independently and collaboratively, with a primary focus on ensuring HACT successfully delivers the objectives for the Fuel Fund programme. The postholder will act as a key point of contact for partners, manage administrative processes, and contribute to the continuous improvement of service delivery.
Job Purpose
To coordinate and administer the delivery of HACT’s community support projects, with a focus on the Fuel Fund and related initiatives, ensuring timely and accurate processing of partner requests and maintaining strong relationships with Housing Associations, Local Authorities, and other stakeholders. The Project Officer plays a vital role in ensuring that residents receive support efficiently via our partners, while contributing to the overall success and impact of HACT’s programmes.
Responsibilities
- Manage the general administration of the Fuel Fund
- Be the primary point of contact for all Fuel Fund queries (internal and external)
- Manage Expression of Interest requests from Housing Associations, local authorities and third sector organisations, ensuring they meet the qualifying criteria and terms of the Fund
- Manage voucher requests, ensuring they meet qualifying criteria, and issuing to referral partners across the UK
- Manage, and evolve as needed, quality control processes
- Manage collation of reporting data from Housing Associations and other referral partners
- Analyse multiple data sets and produce reports on the Fuel Fund for HACT and external stakeholders
- Provide updates to key HACT staff about distribution progress
- Feed informal and formal progress updates and reporting information to HACT Communications and Marketing colleagues, working with them to communicate project learning and opportunities
- Work closely with colleagues in the wider Communities team to support housing association engagement with HACT’s work and to support key team-wide activity such as the annual Community Investment conference
Required Skills
Essential
- Administrative experience with a good knowledge of and experience in using Microsoft Office
- Strong relationship management and collaboration skills, with an ability to engage, communicate and build relationships with a wide range of stakeholders at different levels.
- Experience of managing multi-partner/ stakeholder projects and knowledge of project management tools and methods.
- Excellent data analysis skills.
- Excellent communications skills, both oral and written.
- Demonstrable track record of preparing and producing data analysis and reports.
- Ability to work autonomously, use initiative and work independently to drive projects through to completion.
- NVQ Business Administration Level 2 (or suitable clerical experience)
Desirable
- An undergraduate degree in a relevant subject.
- Experience working in a charity, social enterprise or local government supporting communities facing hardship
- Experience using organisation-wide CRM systems and utilizing these to manage personal data and project delivery
Job Accountabilities
Complete fuel fund and voucher allocations as per agreed timelines.
Ensure projects operate with a sufficient number of sector partners, for example the number of housing associations referring into the fuel fund.
Monitor and review project reach and impact, using this learning to shape any new methods of delivery, e.g. pilots with other sector partners to reach new audiences.
Collaborate with colleagues to communicate the project opportunities and learning at regular intervals, contributing to the wider thought leadership and collaboration objectives of the Communities team.
Maintain positive relationships with project funder(s), by sharing project data in line with agreements.
Ensure high quality delivery of the project, ensuring robust systems are in place to record activity and monitor compliance with the terms and conditions of the project, improving systems as needed, to support partner engagement and voucher redemption.
Coordinate and lead day to day communications with sector partners participating in the project and ensure feedback is collected and reviewed from project partners and beneficiaries.
Further information
The post holder for this role will be required to complete a basic Disclosure & Barring Service (DBS) check.
The Fuel Fund programme must have dedicated resource at all times during the working week (Monday Friday) and as such, annual leave needs to be coordinated with colleagues in the team to ensure the programme is sufficiently resourced throughout the year.
Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.
All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.
About HACT
Innovation. Collaboration. Insights.
It’s what we’ve always done.
As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.
We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.
By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description
Interviews expected to take place on November 17th and 18th.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description
Registered Charity
21 - 50
To support the social housing sector to unlock the full potential of its social purpose, for the benefit of residents & local communities
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about supporting and transforming the lives of people who are experiencing or recovering from homelessness?
We’re looking for Project Workers to join our dedicated Hither Green team at Spring Gardens and Hilda House. This is a great opportunity to be part of a specialist, trauma-informed service supporting 68 highly vulnerable adults in Lewisham who have experienced homelessness and face multiple challenges including mental health issues, complex needs, substance use, and trauma.
In the role of Project Worker you will be joining our busy client focused service to:
- Use a person-centred approach to support clients in identifying and working towards their personal goals.
- Respond to incidents and crises as part of a team, prioritising safety and wellbeing.
- Provide practical and emotional support in a caring, approachable way.
- Contribute to a safe, high-quality accommodation service as part of a committed team.
- Maintain accurate records related to client support, housing management, and health & safety.
- Lead shifts on a rota basis, ensuring effective task delegation and smooth service delivery.
- Continue developing your skills to provide holistic, person-centred support, while deepening your understanding of housing and benefits law, and other specialist areas supported through training, supervision and line management.
Work on 8 weekly shift rota that includes early shifts 08:00-18:00, late shifts 13:00-22:30, weekends 08:00-20:30 and bank holidays. For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
We are looking for inspirational, people who will be committed to our recovery ethos, and has a genuine desire to support people to rebuild their lives.
If you can demonstrate the below we’d love to hear from you:
- Experience in helping individuals identify personal goals and supporting them through a process of change.
- An understanding of the challenges faced by people experiencing homelessness.
- Experience supporting vulnerable individuals to identify goals and navigate change.
- A solid grasp of the support needs of people on low incomes, including rent issues and maintaining professional boundaries.
- Strong interpersonal and listening skills, with a genuine interest in working holistically and person-centred with clients.
- Ability to challenge disruptive behaviour with empathy and assertiveness, balancing individual needs with service safety.
- A flexible, solution-focused mindset and the resilience to thrive in a fast-paced, changing environment.
We believe in the value of lived experience and welcome applications from people can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support service users within a recovery focused approach.
How to apply
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
To find out more and apply please go to the St Mungo’s careers page on our website.
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Closing date: 10 am on 3 November 2025
Interview and assessments on: 18-20 November 2025
We’re eager to learn about the real you! That’s why we kindly ask candidates to avoid using AI tools when completing their application forms. Your unique experiences, skills, and abilities are what make you stand out, and we value authentic, personal responses that accurately reflect your experiences, skills, knowledge and abilities which reflect your story and potential.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Thank you!
Are you interested in developing your skills in a role that makes a lasting difference to the lives of women in Bristol?
Join the Bristol Women’s Pathway (*women only) as a Duty Worker. This post is offered as a fixed term contract until August 2026.
This service provides, trauma-informed accommodation and housing related support for women at a critical time in their lives. Our residents have complex needs have experienced homelessness and are fleeing or at risk of domestic and gender-based violence. We work with a recovery-based approach, offering a safe space for women to rebuild their lives.
in the rewarding role of Duty Worker, you’ll gain valuable experience working alongside a dedicated team to deliver a safe, inclusive, and high-quality service. You’ll be the first point of contact at reception, helping create a welcoming and supportive environment. Your responsibilities will include:
- Supporting the day-to-day running of the project.
- Managing reception duties, including phones, access, and basic client support.
- Maintaining communal and office spaces.
- Coordinating health & safety checks and admin tasks.
- Providing person-centred support to residents.
- Working a weekly shift rota (including early/evening shifts, weekends, and bank holidays).
About You
This is a brilliant opportunity if you're looking to grow your career in the sector, many of our current managers began as Duty Workers, so why not take that first step?
We’d love to hear from you if you bring:
- Great communication skills and some experience providing a service to others - whether in retail, hospitality, care, or community work you’ll be able to engage with people in a busy environment.
- Empathy and understanding of the challenges faced by people experiencing homelessness.
- A genuine interest in supporting vulnerable women to make positive changes in their lives.
- Solid organisational skills, with basic IT and admin capability.
- A proactive attitude and a willingness to learn and grow.
- We actively welcome applications from people with lived experience. We value the positive impact and important insight this can have on the work that we do at St Mungo’s
*For posts in our Women’s service for genuine occupational requirement reasons we are looking to appoint a female only for these posts (exemption under the Equality Act 2010 Part 1 Schedule 9).
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10 am on 4 November 2025
Interview and assessments on: 19-20 November 2025
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Thank you!
Purpose of the Post
To work as part of our Homeless Services Team, providing tailored support to asylum seekers and newly recognised refugees, helping them prepare for life in the UK, avoid crisis situations, and reduce the risk of homelessness and rough sleeping. The postholder will deliver one-to-one advice, guidance, and group information sessions within Greater Together Manchester’s Lifeskills programme, embedding support in trusted community settings.
Key Responsibilities
- Deliver individual support to asylum seekers and new refugees, including:
- Advice and guidance on housing, welfare benefits, health, employment, and education.
- Support with paperwork, applications, and referrals to statutory/voluntary services.
- Crisis prevention planning for those leaving asylum accommodation.
- Facilitate group information sessions at Lifeskills activities (e.g. football, workshops), covering:
- Rights and responsibilities after gaining refugee status.
- Access to housing and homelessness prevention.
- Health and wellbeing, including GP registration.
- Financial literacy, banking, and benefits.
- Employment and education pathways.
- Build trust and positive relationships with participants, creating safe spaces for learning and support.
- Act as a link between participants and local statutory/voluntary organisations, strengthening pathways into services.
- Support individuals moved outside Manchester to connect with appropriate services in their new location.
- Maintain accurate records of support provided and outcomes achieved, in line with grant monitoring requirements.
- Work collaboratively with colleagues, volunteers, and external partners to strengthen Greater Together Manchester’s refugee and asylum seeker support offer.
Registered Charity
6 - 10
Transforming lives and communities across Greater Manchester
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Thank you!
About Morden College
We’re Morden College: an almshouse charity with a proud history of providing homes, support,
and care for older people in south-east London for over 300 years. Today, we’re building on that
legacy with a clear and ambitious strategy focused on enabling our residents to live as
independently, safely, and meaningfully as possible. We aim to create thriving communities
where every person feels known, valued, and supported.
We provide almshouse accommodation and care services to over 250 older people across two
sites in Blackheath and Beckenham, including our care home. Our vibrant and diverse resident
community enjoys a wide range of events and activities, and each site offers welcoming spaces
for socialising, including bars and Café 19 at the award-winning John Morden Centre.
At the heart of everything we do is a commitment to dignity, purpose, and inclusion. We actively
combat loneliness, challenge ageism, and promote healthy ageing. As part of the Morden
College team, you’ll help foster social connection and contribute to a community where both
residents and staff can thrive. We embrace equity, diversity, and technology to deliver
sustainable, high-quality services that make a lasting difference.
Role Overview
We are seeking an organised, proactive, and detail-oriented Property Department
Coordinator to provide high-level executive support to the Director of Property and coordination
across the department. This pivotal role will combine Executive Assistant responsibilities with
departmental coordination, ensuring the smooth running of operations, the effective flow of
information, and the delivery of accurate data and reports to internal and external stakeholders.
You will work closely with the Director of Property and two Heads of Function, whose specialist
teams manage the organisation’s diverse property portfolio. You will play a key role in preparing
materials for the Board of Trustees, coordinating the quarterly Property Committee, and
supporting departmental projects.
You will ensure timely flow of information and reporting between the team and stakeholders,
including SLT, Trustees and suppliers / contractors.
Key Responsibilities
Executive Assistant to the Director of Property
- Manage the Director’s diary, meetings, and travel arrangements.
- Prepare agendas, take minutes of meetings, and follow up actions for key meetings.
- Draft correspondence, briefings, and presentations for the Director.
- Support the Director in tracking actions, deadlines and project progress.
Department Coordination
- Act as the central coordination point across the department, ensuring smooth communication between the Director, Heads of Functions, and their teams.
- Maintain departmental work plans, timelines, and trackers.
- Support tendering processes and analysis
- Manage the adminstration of the Charity’s insurance cover and policy
- Organise internal meetings, workshops, and away days.
- Collate and distribute key documents, ensuring version control and accessibility.
- Other tasks that may be reasonably requested, commensurate with the role.
Data Analysis and Presentation
- Collect, analyse, and interpret data from across the property portfolio.
- Prepare high-quality reports, dashboards, and visual presentations for departmental
meetings and board submissions. - Support the Director and Heads of Function in using data to inform decision-making and
measure performance. - Collaborate with both the Head of IT and the Sustainability and Impact Lead, to develop
the presentation of data for reporting purposes. - Ensure data is accurate, consistent, and compliant with organisational policies.
Board and Committee Support - Coordinate quarterly Property Committee meetings: arrange logistics, prepare and
circulate papers, and take accurate minutes. - Work with the Director to prepare papers and reports for the Board of Trustees.
- Ensure all governance requirements are met in relation to committee administration.
Skills, Experience & Attributes
Essential:
- Strong organisational and time management skills with the ability to manage multiple
priorities, working with various stakeholders. - Experience as an executive assistant, project coordinator, or similar role.
- Confident in analysing data and presenting it in a clear, accessible format, and proficient
in using data management systems such as Microsoft Dynamics, CRM. - Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook) and comfortable with
digital collaboration tools. - Excellent written and verbal communication skills.
- A collaborative approach with the ability to build strong working relationships.
Desirable:
- Experience in a property, facilities, or asset management context.
- Knowledge of governance processes in not-for-profit organisations.
- Understanding of performance measurement and KPI reporting.
