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Closing in 7 days
Parkinson's UK, Remote
£20,530.73 per year, prorated from £34,217.89 per year
Posted today
Closing in 7 days
Parkinson's UK, Multiple Locations (Hybrid)
£39,632 per year
Posted today
Youth Adventure Trust, Multiple Locations (Hybrid)
£29,000 - £31,000 per year
The chance to make a real impact and help vulnerable young people build resilience through adventurous experiences and direct support.
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Alliance Publishing Trust, London (Hybrid)
£43,800 per year
Drive the partnerships of a global philanthropy publication
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Royal Geographical Society, Multiple Locations (On-site)
£26,038 - £26,675 per annum
Posted today
Coalfields Regeneration Trust, Tredegar (On-site)
£40,563 per year
Posted today
New Economics Foundation, Lambeth (Hybrid)
£49,525 - £50,895 per year
Posted today
Macmillan Cancer Support, London (Hybrid)
£52,500 - £57,500 per year
Are you an experienced prospect research and development professional, with a passion for insight-led fundraising?
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Harris Hill Charity Recruitment Specialists, Christchurch, Dorset (Hybrid)
£85,000 per year
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More Than A Roof, Leicester, Leicester (Hybrid)
£25,000 per year
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Page 2 of 108
Remote
£20,530.73 per year, prorated from £34,217.89 per year
Part-time (21 hours per week)
Contract (12 month fixed-term contract)
Job description

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

About the role 

This role is offered on a 12 month fixed-term contract

You’ll empower people affected by Parkinson’s to live lives that are as fulfilling as possible,  whatever that means to them, to feel able to take an active role in their treatment and to become  their own advocate in health and life, wherever possible.

Our adviser teams work within local areas and via our national helpline. Our helpline hours are currently 09:00 to 18:00, Monday to Friday, and 10:00 to 13:00 on Saturday. We are looking for someone who can work on a flexible basis to ensure cover across the helpline’s working hours. There will also be the need to cover some hours on Saturdays, bank holidays and over the Christmas period.

What you’ll do:

  • Provide in depth, person-centred information and guidance to clients via our helpline service. 

  • Keep accurate, up to date online client records in line with practice. 

  • Make best use of time in providing an effective client service.

  • Recognise and respond to potential safeguarding situations using established procedures.

  • Provide information on a variety of health and social care issues, including appropriate emotional support, employment and welfare benefits guidance and advocating with and on behalf of clients.

  • Answer client enquiries professionally using a jargon-free approach and within established timescales.

  • Maintain relationships and partnerships with internal and external teams to achieve the best outcomes for clients. 

  • Keep up to date with organisational and professional development relevant to your role.

What you’ll bring:

  • Background and/or current experience in health and social care 

  • Experience of providing health and social care information through a range of channels 

  • Well-developed telephone skills including active listening and questioning 

  • Experience of supporting and empowering people with problem solving, navigating the health and social care system and participating in their own care 

  • Experience managing a complex caseload effectively and efficiently 

  • Ability to be calm and deal effectively with challenging or emotional situations and/or people 

  • Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems or similar 

  • In depth understanding of Parkinson’s, relevant issues and legislation, in particular in connection with health and social care and welfare benefits

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held week commencing 13th October 2025.

The successful candidate will be required to: 

  • Provide their own broadband service with a minimum download speed of 2Mb 

  • Have a confidential space in which to work

  • Be available to work the days of Monday - Friday

  • Provide occasional cover on Saturdays and/or Bank holidays

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Posted by
Parkinson's UK View profile Organisation type Registered Charity Company size 101 - 500

We exist to make every day better, for everybody living with Parkinson’s. Right now.

Parkinson's UK logo Play
Posted on: 22 September 2025
Closing date: 29 September 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Customer Service, Customer support, Health / Medical, Helpline, Social / Support Work