Jobs

Customer Care Agent

We are looking for 2 proactive and enthusiastic Customer Care Agents (one part-time 3 days per week and 1 full-time 5 days per week) to join our exceptional Supporter Care team.

Position: Customer Care Agent

Location: Milton Keynes – Hybrid (2 days per week in MK office)

Hours: Part time and Full-time

Contract: x 1 Permanent – Full Time - 36.5 hours per week, x 1 Permanent – Part Time - 22.5 hours per week

Salary: £25,080 pro rata, per annum plus good range of benefits

Closing Date: November 5, 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified

Interview Date: Interviews: 11th November 2025

About the Role

This role delivers high quality customer service to World Vision supporters, and especially child sponsors. The successful candidate will use their excellent communication skills and proactivity to handle all support queries using all channels including telephone, email and post using the highest standards of customer service.

Key Responsibilities

· Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding¬¬.

· Effectively resolve complaints from supporters within agreed SLA’s, in a way that maintains their support of World Vision.

· Carry out outbound calls to supporters to encourage them to maintain and increase their support & Sponsorship. Ensuring retention KPI’s are achieved, and cancellations are minimised.

About You

This role IS for you if…

· You are a strong communicator, both on the phone and in writing

· You remain calm and empathetic when handling challenging or emotional conversations

· You enjoy speaking with people from all backgrounds and building positive connections

· You work well in a team and are motivated by shared goals

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Inspired by our Christian faith, we serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries.

In addition to the salary offered, we offer:

· A flexible and supportive working culture

· Pension scheme (with employer contributions)

· Generous holiday allowance

· Free parking (Milton Keynes office)

· Opportunities for faith-based gatherings, prayer, and devotionals

· A welcoming, purpose-driven team who are passionate about making a difference

About the Organisation

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.

Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

You may also have experience in areas such Customer Care, Customer Support, Customer Service, Customer Agent, Supporter Care, Supporter Engagement, Customer Liaison, Helpdesk, Helpdesk Agent.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We're looking for a kind, compassionate and resilient Support Worker to join our Learning Disabilities service in Hertfordshire.

£24,548.23 per annum, working 37.5 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Linden Road in Redbourn supports 2 gentlemen living in their own bungalows with everyday life skills. The service provides a 24/7 support service, with an emphasis on choice and control, enabling customers to achieve greater independence, improved quality of life and integration into the wider community.
We are looking some someone who is able to build supportive, trusting relationships with customers and create a positive atmosphere. You need to be able to provide a flexible, personalised and responsive support service that is tailored to each customer's abilities and aspirations. This will include a willingness to work evenings, weekends and bank holidays on a rota basis.
Customers need support with daily living activities, including practical assistance, cooking, feeding, cleaning and person care. The role will also require you to maintain appropriate records to a professional standard in accordance with Look Ahead's policies and procedures. If you have experience working with and motivating customers whilst being calm and resilient to challenging behaviour, then please apply for this role.

The position involves working 7.5 hours per day, five days a week, with alternating weekends on duty.

For a full job description, please visit our website.

What you'll bring:

Essential:

NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

Experience in working with people with Learning Disabilities and Autism
Drivers licence desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Location: Hybrid (must attend occasional meetings at our Cheadle Head Office)
Contract: Permanent, Full-time (37.5 hours per week)
Salary: Starting from £34,653 (with biennial increments)
Reports to: Senior Business Analyst 

Bring Data to Life. Drive Insight. Create Impact. 

Are you passionate about transforming data into powerful insights that drive real change?

At Together Trust, we’re looking for a talented Data Visualisation Developer to help us turn complex information into clear, compelling stories that shape decisions across the organisation. 

As part of our mission-driven team, you’ll play a key role in enabling evidence-based decision-making — empowering leaders to understand, measure, and enhance our impact on the lives of the people and communities we serve. 

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

What You’ll Do 

• Design and build interactive Power BI dashboards and KPI reports that inform strategy and improve performance.
• Collaborate with teams across the organisation to understand their data needs and translate them into impactful visual insights.
• Manage and integrate data from multiple sources, ensuring accuracy, consistency, and reliability.
• Present visual data to stakeholders and leadership teams. 
• Promote data literacy by training colleagues and supporting them in using Power BI tools confidently.
• Contribute to continuous improvement, exploring innovative ways to visualise and communicate information.

What You’ll Bring 

• Degree-level qualification in a related field e.g. business administration, mathematical statistics, computer science. 
• 1–3 years’ experience in data analysis, reporting, or BI development.
• Strong proficiency in Power BI, including DAX, Power Query, and data modelling.
• Working knowledge of SQL or other data query tools.
• A passion for making data meaningful — with a creative eye for storytelling through visuals.
• Excellent communication and collaboration skills, with a proactive and flexible approach.

(Experience with Microsoft Fabric and data warehousing techniques is a bonus!) 

What we Offer

• A supportive, values-driven environment where your expertise will make a tangible difference.
• Opportunities for professional development and career growth, including apprenticeship qualifications.
• Hybrid working arrangements to support work-life balance.
• A commitment to diversity and inclusion, with applications encouraged from individuals with lived experience.
• Annual Leave 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity, and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us.
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

At Together Trust, your work has purpose. You’ll join a supportive hybrid team that values collaboration, continuous learning, and innovation.

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

Curious about us? Watch our short video to see what it’s like to work with us:

https://youtu.be/SEnw2o00T6E

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you.

The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment. 

Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy.

Location: Hybrid – work from home, school, or office as needed
Hours: 37.5 per week (Term time) – Full time, part time, and job share options available
Salary: £63,372 (pro-rated to £57,738 based on 41 working weeks)

Are you passionate about making a lasting difference in the lives of children and young people?

At Together Trust, we’re looking for a dedicated and dynamic Educational Psychologist to join our Therapy and Specialist Support team — someone ready to bring their expertise, creativity, and compassion to an organisation that truly values holistic, person-centred support.

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

The Role

This is more than just a job — it’s a chance to be part of a multidisciplinary team that’s transforming lives. You’ll deliver psychological assessments providing expert consultation, guidance, and training  across our education settings and external schools, helping staff create environments where every child can thrive emotionally, socially, and academically.

What You’ll Be Doing

• Delivering specialist psychological reports for key stakeholders and professionals within the wider network.
• Using applied psychology to co-create strategies that remove barriers to learning for students with Special Educational Needs and Disabilities.
• Conducting comprehensive psychological assessments and needs analyses to ensure tailored, effective support.
• Collaborating in our Trust-wide Clinical MDT, contributing to supervision, and engaging in quarterly learning spaces.
• Supporting and mentoring Assistant Psychologists, and helping shape training placements for future Educational Psychologists.
• Delivering inspiring training programmes within the Trust and to external partners.
• Upholding the highest professional standards (BPS and HCPC) and committing to ongoing professional development.
• Helping raise the profile of our Therapy and Specialist Support Services through learning papers and wider professional engagement.

About You

You’re a confident, compassionate professional who thrives on collaboration and innovation. You’ll bring:

• A Doctorate in Educational Psychology and HCPC registration.
• Significant post-qualification experience supporting children and young people in educational settings.
• Expertise working with complex needs, including learning disabilities, autism spectrum conditions, and mental health challenges.
• In-depth knowledge of current educational systems and SEND frameworks.
• Excellent communication skills and the ability to work effectively with staff, parents, carers, and professionals.

Benefits 

• Generous pension scheme and death in service benefit, up to 7% company pension contributions initially rising with length of service and up to 6 x basic salary death in service benefit.
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session  in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

Curious about us? Watch our quick career video to see what it’s like to work with us:

https://youtu.be/SEnw2o00T6E

At Together Trust, we believe in unlocking potential — for the people we support and for our staff. You’ll join a friendly, values-driven organisation that celebrates innovation, invests in development, and embraces flexibility. Every day, you’ll be part of a team that’s changing lives for the better.

Ready to make an impact?
Apply today and help us build brighter futures, together.

The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment.  

Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy, including an Enhanced DBS check (at no cost to yourself).

This role will involve regulated activity.

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you.

We're looking for a kind, compassionate and resilient Support Worker to join our Social Care Learning Disabilities service in Hertfordshire.

£24,548.00 per annum, working 37.5 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

About you:

Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Flexible
Open to feedback and self development
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can-do attitude
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

NVQ Level 2 or equivalent or experience within charity/social care sector
Full UK drivers' licence

Desirable:

Relevant experience working with people with learning disabilities

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

THE VACANCY

Deputy Regional Secretary – Asia Pacific

Location: Based in one of the ITF’s regional offices (Delhi, Singapore, Sydney, Tokyo or Hong Kong) with regular international travel across the region.

About the Role

As the Deputy Regional Secretary, you will play a central role in shaping and executing the ITF’s mission across the Asia Pacific. You will work directly with the Regional Secretary to provide political, strategic, and operational leadership, ensuring our work is effective, impactful, and aligned with our global priorities.

Your key responsibilities will include:

• Strategic Leadership: Supporting the development and implementation of the regional strategy and work programmes that empower transport workers and their unions.
• Political Analysis: Monitoring political and labour developments to inform the ITF’s strategic responses and campaigning priorities in the region.
• Building Power: Building and maintaining strong relationships with affiliated and prospective unions to grow our membership and strengthen the movement.
• Coordination & Governance: Supporting the work of our regional governance bodies, including elected Vice-Presidents and National Coordinating Committees.
• Stakeholder Engagement: Establishing strategic relationships with donor organisations and external partners to secure resources and amplify our impact.
• Championing Equality: Ensuring the leadership of women, young workers, and marginalised groups is central to all our regional strategies and projects.
• Deputisation: Acting on behalf of the Regional Secretary when required, representing the ITF at high-level forums and meetings.

About you

The mission and values of the ITF are of utmost importance and as such, the successful candidate for this role must hold high ethical standards, displaying diligence and integrity when representing the organisation.

We are looking for a purpose-driven individual with significant experience of senior leadership within trade unions or social movements within the Asia Pacific region, including the development and implementation of key organisational strategies within a trade union or social movements context within the Asia Pacific region. This person must be able to demonstrate strategic thinking and have excellent analytical and problem-solving skills.

The role requires an excellent communicator who had the ability to work effectively to engage and motivate others. It also needs someone who can effectively build relationships, as well as display collaborative and influencing skills.

The Deputy Regional Secretary role for Asia Pacific will be expected to undertake regular international travel globally and in the Asia Pacific region and must be able to work flexibly including during out of office hours.

Why work for us

The ITF offers a highly attractive salary, pension scheme, and annual leave entitlement, as well as the opportunity for international travel.

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and strength. This means that we work creatively to make the most of unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

The organisation

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers’ lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers’ globally. We are the voice for nearly 18.5 million transport workers across the world.

We have offices in London, Abidjan, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney and Tokyo, with members spanning the globe.

The ITF Constitution sets out the following aims:

• To promote respect for trade union and human rights worldwide
• To work for peace based on social justice and economic progress
• To help our affiliated unions defend the interests of their members
• To provide general assistance to transport workers in difficulty

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers.

THE ORGANISATION

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.

We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.

Purpose:

• The ITF constitution sets out the following aims:
• To promote respect for trade union and human rights worldwide
• To work for peace based on social justice and economic progress
• To help our affiliated unions defend the interests of their members
• To provide research and information services to our affiliates
• To provide general assistance to transport workers in difficulty

Values

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

Please click apply to submit your application. Closing date 7 November 2025.

We're looking for 2 kind, compassionate and resilient Waking Night Support Workers to join our East London Apartments service in Hackney.

£25,972.00 Per Annum working 36 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

East London Apartments provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).

East London Apartments implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach which was developed to support people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. However, its application is far broader than only homelessness. It considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

When working with individuals with complex needs, who may display challenging, chaotic behaviours, regularly testing boundaries and have experienced multiple traumas as a result of abuse, neglect, years of street homelessness, or long stays in mental health hospitals, it is integral that the post holder is motivated to support individuals to progress. They should continually hold aspirations for individuals despite multiple setbacks, and display emotional resilience, able to process challenging incidents and remain motivated to deliver excellent support.Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

This role involves waking nights shifts on a 4 on 4 off shift pattern, with10 hour shifts.

For a full job description, please visit our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

What you'll bring:

Essential:

NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

NO AGENCIES PLEASE 

Senior Events and Membership Co-ordinator 

Salary: £32,640 (pro-rata) / 17.5 - 35 hours per week (both part-time and full-time options considered)

Job location: Central London and remote working – we are currently operating hybrid working and we ask employees to attend our London office with their core team for one day every two weeks, as well as other occasional key events such as away days, inductions and training that are more effective in person. 

• Do you want to take the next step in your career at The Queen’s Institute of Community Nursing, a highly successful national community nursing charity?

• Are you hardworking, flexible, highly organised and efficient? 

• Are you reliable, with excellent attention to detail? 

• Do you have office administration experience?

The QICN is the oldest professional nursing charity in the world and is a leading voice for nurses working in the community.  Our values of excellence, inclusivity, partnership, independence, advocacy, legacy and integrity underpin the charity’s strategic plan 2021-2025, which is included in the Job Pack .

The Senior Events and Membership Co-ordinator has key responsibility for supporting our Organisational Membership alongside the Events Manager and the Head of Commercial Operations to ensure work is covered by the wider team and to act as a central point of contact for partners and clients.

The Events Team is a key core team led by the Head of Commercial Operations, responsible for ensuring that support is provided to the QICN’s core programmes of work including the organisational membership, CPD events and various programmes.

The role will also include several additional co-ordinator duties as part of the wider team, which is expected to work flexibly to cover the requirements of the organisation.

The post holder will require the ability to work in a fast-paced response environment with a high level of efficiency and the ability to take initiative. Essential is the ability to manage, balance and prioritise several one-off tasks, while ensuring critical routine tasks still take place. While not a key prerequisite for the role, project management would be a skill that would be expected to be developed.

Responsibilities

• Acting as a key point of contact for existing and new membership enquiries 

• Working with the Head of Commercial Operations to track key deliverables within the membership and ensuring the maintenance of accurate records.

• Ensuring the issuing of invoices and supporting the Director of Finance with chasing payments and tracking payments

• Writing and editing newsletters to improve membership engagement

• Ensuring appropriate updating of the CRM and events management software and liaising with the communications team.

• Tracking key statistics on member engagement and attendee numbers

• Overseeing the coordination and administration of several QICN professional networks. 

• Supporting the Network Lead with outreach to potential network members. 

• Preparation of online and in-person meetings (creating Zoom events, booking venues, setting online registration pages, sending out joining instructions, overseeing attendance list, preparation of materials, liaising with attendees and speakers, assistance on the day). 

Person Specification

• Minimum of five years’ experience of working in a coordination, support or administrative environment

• Experience of working with senior stakeholders 

• High level of digital literacy (MS Office, MailChimp, Eventbrite, Zoom)

• Experience of using CRM packages to manage, distribute, and update work

• Experience of organising events/workshops

• Experience of financial administration

• Experience in writing newsletter and promotional materials

• Detail oriented

• Good problem-solving and communication skills 

• Highly organised and methodical approach to managing workload, including competing deadlines 

• Able to work on own initiative and deliver timely, high-quality results

Desirable

• Experience in working in the healthcare sector

• Experience working with organisational members or high value clients

For the full Job Description and Person Specification, please refer to the Job Pack.

We are dedicated to the continual professional development of our employees and offer access to training opportunities.

We offer 25 days’ holiday per year (pr-rata for part time roles) plus up to 10% employer contribution to pension scheme and interest-free season ticket loans.

Closing date:   Monday 3 November, 5pm

Interviews:       Monday 17 November, online via Teams

Please note that only short-listed candidates will be contacted after the closing date.

Charity no: 213128

We are looking for a Catering Assistant to join our dedicated team at Lister House Care Home in Ripon, North Yorkshire.

If you have a passion for good food, excellent service and a caring nature, we would love to hear from you!

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas. 

This is a full-time, Catering Assistant position, where you will be working 37.5 hours per week, 5 shifts over seven days.

Key responsibilities of the role:

- Provide high-quality food and beverage services
- Assist the catering team in preparing restaurant-quality meals for beneficiaries, visitors, and staff
- Organise and maintain a clean and tidy kitchen environment at all times
- Support the Catering Supervisor with the daily operations of our dining rooms and bar, ensuring that everyone receives excellent service
- Provide catering support for special functions, open days, meetings, and events

Lister House is one of six care homes, set in the historic city of Ripon, North Yorkshire. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, Dementia Care, and Day Care. The home also features a chapel and is supported by a dedicated team. As part of our award-winning team, you will receive full support with training and personal development.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

- 22 days’ paid holiday per year plus bank holidays (pro rata), with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Flexible hours to suit your needs
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Are you a committed and passionate Fundraising professional who wants to make a genuine impact? Do you thrive on thinking creatively and have a proven track record in generating income and co-ordinating successful events and schools/community fundraising support?

If so, we would love to meet you!

 

St Andrew’s Hospice is looking for an inspiring and results focused Schools and Community Fundraiser to join our Schools and Community Fundraising Team.

Who are we?

At St Andrew’s Hospice we provide compassionate, specialist palliative care to those with life-limiting illnesses; ensuring dignity, comfort, and support for our patients and their families. Every year, our hospice touches hundreds of lives, and every donation we receive helps us to deliver this care. Now, more than ever, we need a strategic leader to grow and diversify our income streams, making our work possible for years to come. If you are ready to bring your energy, creativity, and expertise to a role with purpose, we would love to hear from you.

What is the role?

As the Schools & Community Fundraiser, you will be working as part of the Fundraising Team to meet organisational income targets. You will have responsibility for the co-ordination, organisation, and evaluation of existing schools fundraising events within agreed levels of income & expenditure.

You will be expected to foster and grow our links with educational establishments, the wider community across Lanarkshire and 3rd party supporters. This will involve working with all Lanarkshire Nurseries, Primary & Secondary schools, to raise awareness of the Hospice, fundraising and our role in the community. You will be required to maximise and grow the income generated from all fundraising activities related to schools and community fundraising.

In addition to your own workload, you will support the work of the fundraising department with other fundraising initiatives as directed..

What we expect of you?

· Experience working within a fundraising/sales role

· Proven experience of working to income related targets.

· Experience of liaising with young people in a formal or informal setting.

· As an important part of the Hospice team, you will also deliver Hospice educational presentations to schools & community groups that will range from three or four individuals to classes, full school assemblies or School awards nights, across all age groups

· A proven track record of success when working individually and as part of a team.

· Flexibility as occasional evening and weekend work will be required

Let's make a meaningful impact together! Your support ensures that our hospice continues to provide comfort and care to those facing life-limiting illnesses.

What can you expect from us?

We recognise that to continue to provide excellent care and services to patients and families, we need an amazing team around us.  To attract, retain and reward our people, our benefits include:

 

· A warm and supportive working environment

· Competitive Salaries

· Generous Annual Leave Entitlement

· Induction Programme

· Employee Assistance Programme

· Counselling Services

· Occupational Health

· Contributory Pension Scheme

· Hybrid & Flexible Working Practices

· Ongoing Learning & development opportunities

· NHS Staff Benefits Scheme

For an application pack, the hospice employee benefits booklet and further information please go to our website

Prospectus is delighted to be working with a North London-based charity that provides housing and social support to people transitioning from the criminal justice system. The organisation plays a vital role in helping individuals rebuild their lives through access to stable accommodation, personal development opportunities, and community reintegration. They are now looking for an Executive Assistant to the CEO to join their dedicated team.

As the Executive Assistant, you will provide high-quality administrative and PA support to the CEO, ensuring the smooth running of their schedule, correspondence, and meetings. You’ll also work closely with the Director of Housing and Head of Services to coordinate professional learning events and manage the day-to-day running of the charity’s London office and Community Hub. This varied role will see you liaising confidently with internal teams and external partners, managing office operations, and contributing to the charity’s wider strategic goals.

The successful candidate will bring proven experience in administration, executive support, or office management, with strong organisational and communication skills. You’ll be comfortable managing multiple priorities, from diary management and minute-taking to coordinating training events and maintaining effective systems. Proficiency in Microsoft Office and confidence in learning new systems will be key, along with a proactive, hands-on approach and a genuine interest in supporting the organisation’s mission.

This is a full-time role (37.5 hours per week), offered on a one-year fixed-term contract and based in London. The salary is £30,000 per annum.

If you are an organised and motivated professional who thrives in a busy, purpose-led environment, we’d love to hear from you. Please submit your CV via the link below to register your interest. Suitable candidates will then be contacted to discuss next steps.

As a specialist recruitment practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We particularly encourage candidates with lived experience to get in touch for an initial, informal conversation.

We are delighted to be working in partnership with World Vision UK. As a global Christian humanitarian charity, World Vision is dedicated to tackling the root causes of poverty and injustice, empowering children, families, and communities to thrive. Through advocacy, emergency relief, and long-term development, they bring hope and transformation where it’s needed most. At the heart of their mission is a deep commitment to demonstrating God’s unconditional love.

We are seeking an entrepreneurial and strategic Brand Partnerships Manager to lead World Vision UK's approach to building high-value partnerships that drive brand visibility, supporter acquisition, and income growth. This is an exciting opportunity to use your creativity, strategic thinking, and relationship-building skills to help transform children's lives around the world.

In this influential role, you'll develop and implement a commercially focused brand partnerships strategy, identifying and pursuing partnership opportunities across corporate, media, sport, faith, entertainment, and other sectors. You'll lead partnership negotiations, developing compelling propositions and business cases that deliver mutual value and measurable organisational impact. Working closely with fundraising, digital, and marketing colleagues, you'll oversee the integration of partnership initiatives to maximise ROI, whilst exploring innovative funding models including shared value projects, licensing, sponsorships, and brand extension strategies.

With responsibility for building long-term relationships with key partners and stakeholders, you'll deliver high-impact partnership activations and storytelling that enhance brand reputation and supporter trust. You may already have experience leading brand or corporate partnerships, or you may be ready to make the move from journalism, corporate communications, or marketing into this exciting space.

The successful candidate must be able to demonstrate:

• Experience in developing, negotiating, and delivering high-value commercial partnerships
• Expertise in identifying and pursuing partnership opportunities across multiple sectors to drive brand reach and income growth
• Understanding of commercial partnership models, including sponsorships, licensing, and strategic alliances
• Exceptional interpersonal and influencing skills, with ability to build credibility and productive relationships with senior stakeholders

If you're a practicing Christian driven by purpose, creativity, and the opportunity to create tangible change, we'd love to hear from you. You'll be part of a mission-focused organisation where your strategic partnerships expertise will directly contribute to bringing opportunity, dignity and lasting transformation to vulnerable children and communities across nearly 100 countries. Together, we can turn hope into action for children everywhere.

This role is subject to a Enhanced DBS check, which will be carried out by the employer.

For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with World Vision’s mission and values.

Location: Hybrid / Travel / Milton Keynes (2-3 days per month onsite)

Closing date: Thursday 13 November

Charisma vetting interviews much be completed by Tuesday 18 November

Interviews with World Vision UK: w/c 24 November

Who we are

Since 1917, PDSA (People’s Dispensary for Sick Animals) has been the UK’s most trusted veterinary charity for people and their pets. We are one of the country’s largest veterinary practices, providing 24/7 urgent, ongoing care and pet health education, and the only one delivering free care to those who need it most.

We treat more pets than all other UK vet charities combined, and our aim is to help people and pets together by providing a lifeline to owners who are unable to afford veterinary treatment. Thanks to our fantastic supporters, we can help those struggling most get the life-saving veterinary care their pet desperately needs.

About the role

The Senior Digital & Data Marketing Manager will own the design, delivery and continuous optimisation of PDSA’s digital and data marketing ecosystem to support fundraising and supporter-engagement goals. You will convert CRM insights into segmented, personalised journeys across email, direct mail and digital channels, improve website visibility and user experience, and introduce systems that make content easier to find and use.

Who we are looking for

We’re seeking a hands-on, strategic digital marketer with a strong appreciation of the charity sector and demonstrable experience of using data to drive fundraising and engagement.

Candidates will ideally have proven experience in digital marketing and data analytics within the non-profit or charity sector, with strong expertise in CRM systems, marketing automation, and analytics tools. Excellent analytical skills with the ability to translate complex datasets into actionable insights and testable optimisation plans. You will also improve SEO, website performance, and email/direct marketing campaigns to drive conversion. Strong stakeholder management and communication skills, with experience managing agency and partner relationships, are a must. Leadership experience while operating with commercial awareness is valuable.

In addition, you will be familiar with fundraising strategy and donor engagement, as well as hold a professional digital marketing qualification.

Most importantly, you will share PDSA’s values — Head and Heart, Better Together and Passion with Purpose — and be pragmatic, curious and committed to ethical, compliant data use and delivering measurable impact for pets and people.

Applications for this role will be reviewed on a rolling basis.

Flexible within the UK

Ref JV 1423

Closing date 21/11/2025

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

As a Senior Research Lead, with proven experience leading complex research projects, you’ll be responsible for Energy Saving Trust’s Energy Access research portfolio as part of the LEIA programme. You’ll shape and deliver our research strategy, manage and mentor the Energy Access research team, and build partnerships with leading organisations to produce high-quality research outputs.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of service

• Three extra days off over the Christmas period as a gesture of goodwill

• A competitive pension scheme with generous employer contributions

• Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role

• Two paid volunteering days per year – a chance to give back to the causes that matter most to you

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

You’ll join our International Energy Access team, primarily working on the multimillion-pound Efficiency for Access Coalition including the Low Energy Inclusive Appliances (LEIA) programme that aims to double the efficiency and halve the cost of off- and weak-grid appliances in sub-Saharan Africa and South Asia. This programme is funded by UK aid, from the UK government via the Transforming Energy Access platform, and IKEA Foundation, and delivered by Energy Saving Trust in partnership with CLASP.

As part of the International Energy Access team, you’ll contribute to meaningful initiatives that have real-world impact on improving lives and livelihoods, while helping to address the climate emergency. This is an exciting opportunity to join a talented, dedicated and inclusive team to deliver this vital programme of work.

What you’ll do

• Lead the planning, delivery and reporting of our Energy Access research portfolio.

• Identify research gaps and emerging trends, ensuring alignment with user needs and funder priorities.

• Oversee the delivery of high-quality research projects in partnership with academia, industry and consultants.

• Manage and mentor a small research team, supporting their development and performance.

• Build and maintain key relationships with partners, funders and stakeholders to expand our Energy Access research portfolio.

What you’ll bring

• Strong experience leading complex research projects using qualitative and quantitative methods.

• Proven record of managing high-performing teams and delivering results on time and on budget.

• Experience and knowledge of the energy access sector.

• Excellent analytical, writing and communication skills, with the ability to present technical information clearly.

• Strong leadership, organisational and stakeholder management skills, with a collaborative and proactive mindset.

To apply visit our recruitment portal via the apply button. 

Applications close at 23.59 on 21 November 2025. Interviews are intended to be held around 8-12 December.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. 

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role.