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Stoll is the lead provider of housing and support services in the Veterans sector. Founded in 1916, Stoll has provided a sanctuary to help Veterans rebuild their lives for over 100 years. We are currenty undertaking a major transformation programme across all of our operations, including, but not limited to, resource identification across our services, reviewing software use, realigning workflows across our infrastructure, whilst upgrading systems and improving processes. The newly formed Finance & Business Services team is seeking to fill the Business Services Manager position as part of this growth.
The role will be hybrid and flexible by agreement in keeping with the charity’s workflow patterns. Please note that the hours for this role will be Monday-Friday, 35hrs per week.
About the role:
- Experience of leading, then developing the skill sets of operational teams across multiple departments.
- Strong negotiation skills to get the best deals from contract.
- Experience of analysing management information and making recommendations to inform decision making is essential.
- Experience of working on own initiative within policy, procedural and legislative requirements.
- Experience of having worked in a charity or social housing is essential
- Evidence strong IT skills, systems implementation and process review.
- Excellent knowledge of operational policies and procedures.
Qualifications:
- Essential - qualified by experience, demonstrable by previous roles closely aligned to the above job description.
- Degree educated, with a further qualification from the Charted Management Institute or the Institute of Leadership and management (desirable).
- Educated to a minimum of A-levels (or equivalent) in English, Maths and/or Business (essential).
- Demonstrable commitment to and evidence of continuous professional development and learning.
- Self-starter with a flexible mindset, able to deal with deliverables and objectives changing at
- relatively short notice.
- Logical and proactive approach to issue resolution, able to break down a problem into its parts,
- assess the available options and identify a recommended solution.
- Strong business acumen and detailed knowledge of the supported housing area.
- Strong leadership and management skills and the ability to assign tasks to the correct team or team member.
- Strong interpersonal skills plus good communication skills, both written and verbal.
- Good organisational skills including being able to prioritise a diverse workload to ensure targets are achieved and the ability to work to monthly deadlines.
- Good team working skills.
As a small organisation we look forward to recruiting a strong team player who is enthusiastic about developing a new role.
If you would like more information regarding the role, please view the JD attached.
This position may be subject to DBS checks
The client requests no contact from agencies or media sales.
* Deliver first line support to resolve learning and development queries and escalate as appropriate.
* Improve and evolve the department's administrative processes, collaborating with customers and colleagues, maximising the use of the available technology.
* Administer the induction process efficiently to ensure all new starters have an excellent experience.
* Administer the Learning Management System to ensure all staff have a positive learning experience and is up to date.
* Set up and administer new and updated regulatory training and new learning programmes for staff and managers, ensuring campaigns are rolled out in alignment with organisational priorities and in conjunction with relevant internal communications.
* Monitor and track attendance and completion of training for all employees and ensure reporting is completed by required deadlines for appropriate monthly and quarterly ET / SME reporting deadlines and concerns are escalated promptly and appropriately.
* Track and monitor all L&D budget spend, process invoices and escalate concerns or anomalies promptly and appropriately.
* Ensure that the department's processes and procedures are documented, easy to follow and to an auditable standard. Collaborate with the HR systems administrator to provide a comprehensive administrative support service, including supporting on projects.
What you'll need to succeed * Experience of providing an effective administration service to customers and colleagues, preferably in learning and development or similar service.
* Experience of delivering excellent customer service, supporting customers to self-serve, or signposting to other colleagues where appropriate.
* Experience of maintaining and improving systems and processes to an auditable standard in collaboration with colleagues and customers.
* Experience of working with sensitive and confidential data.
* Clear and accurate written communication skills for a range of correspondence, particularly regarding joining instructions and communications to promote learning opportunities.
* Ability to build rapport and trust with customers face to face and on the telephone.
* Ability to prioritise a busy workload to ensure L&D scheduling, reporting and other deadlines are met.
* Ability to work collaboratively and flexibly with HR, finance colleagues and customers to ensure positive outcomes.
* Proficient in Microsoft packages, including Excel, and confident in learning and maximising the use of in-house databases and systems
What you'll get in return
A great team and flexible working
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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