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About the Role
We have an exciting opportunity to join our team in London as our Research, Evaluation and Insights Manager.
This role leads delivery of our research, evaluation and insights work across Help Musicians and Music Minds Matter, ensuring the charities generate high-quality evidence and insights around the need for our support and the impact that we have.
The postholder leads a portfolio of research projects - designing and delivering in-house research and evaluation including user research and testing to inform new services, as well as structured research projects to create new evidence, as well as managing research delivered by consultants, agencies and partners like universities. All with an aim of deepening our understanding of the communities we serve in music and what works when it comes to making a meaningful difference for musicians and people across music.
The role will generate a range of outputs that support an insights-led and user-centred culture across our charities, using our own service data as well as research to inform strategic and operational decision-making across our different functions.
The role also manages impact reporting across our charities, supporting our Director of Services and Research with maintaining an impact architecture which helps our people and our Board have access to timely and usable data and insights about our progress towards our strategic goals.
About You
We are looking for someone relentlessly curious, with an enthusiastic understanding of the importance good evidence, evaluation and insights can have on charitable impact. Essentially, you will possess:
1. Track record in personally designing and delivering credible research projects including surveys and qualitative research and producing reports for internal purposes e.g. service development as well as external publication
2. Experience in monitoring and evaluation- with an understanding of how to design and conduct evaluation that supports both internal learning and improvement, as well as fundraising and growth goals
3. Robust project management and collaboration skills, able to deliver through your team and also through partners such as research agencies, academic partners and project stakeholders
4. Experience using research and data analysis software such as Power BI
5. Curious and proactive, focused on what else we can learn and what we can do better with an openness to feedback and willingness to learn and adapt to improve impact
Our work has a direct impact on the lives of thousands of people every year. If you are passionate about creating a world where musicians can thrive, then this could be the place for you.
The client requests no contact from agencies or media sales.
We are looking for a fixed-term (12 months)Fundraising Data and Insight Leadto help National Deaf Children's Society to maximise and diversify our income streams. You will work closely with fundraising colleagues to produce robust reports, help design and deliver exciting customer-focussed initiatives, and get the most value for our customers.
What you'll do
- Create and maintain regular fundraising reporting
- Design and answer complex fundraising questions using data science methodologies
- Lead analytics work to understand our audiences, supports, and potential new customers
- Use AI to increase the efficiency and effectiveness of data reporting and analytics
- Work closely with key staff members including the Chief Income & Marketing Officer, and the Platform Lead for Money Matters (Fundraising)
- Proven experience in data science or data analytics
- An excellent grasp of fundraising within the third sector, and experience of supporter analysis and insights
- Experience leading work on complex financial or fundraising-related datasets
- Ability to use SQL and Python
- Confident and comfortable to translate complex information into useable and useful insights, and options for decision-making
- Strong digital skills and a sound understanding of agile values & principles.
- A criminal record check / DBS disclosure (if offered the position).
What you'll get
- Home-based working with flexible hours.
- 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
- Pension (5.5% employer contribution).
- Healthcare Cashplan.
- Annual performance-based salary increase.
- Employee Assistance & Wellbeing Programmes.
What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.
To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
Disability Confidence
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.
Using Anonymous Recruitment
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Project Manager: Voices for Health Equity (Maternity Cover)
Job Description and Person Specification
Job title Project Manager: Voices for Health Equity (Maternity Cover)
Hours 35 hours per week
Duration 11 months, ideally starting in mid November, with potential to extend to 15 months with mutual agreement
Salary Between £37,000 - £43,750. Placement within the band will depend on skills and experience, with the upper end reflecting significant, directly relevant expertise.
Location Hybrid work between home and our Vauxhall office, as well as regular travel to in-person events across England. Please read more about our approach to hybrid working in the relevant section below.
Reports to Director of Evidence and Improvement
National Voices
Making what matters to people matter in health and care
National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.
Our Vision:
People shaping their health and care.
Our Mission:
We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.
We do this by:
· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.
· Finding common cause across communities and conditions by working with member charities and those they support.
· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.
The Role
In April 2026, National Voices was commissioned by the Care Quality Commission (CQC) to deliver their work with the CQC Public Engagement Network. The Public Engagement Network is a group of 50+ charities with reach into communities experiencing health inequalities across England. By engaging with these organisations, the CQC’s aim is to ensure that local health and care services meet the needs and preferences of the communities they serve.
For both organisations this is much more than just another engagement contract, it is a new partnership designed to make the voices the CQC hears from more than the sum of its parts. In our work with the Public Engagement Network, we are committed to:
1. Ensuring meaningful participation of people and communities
2. Championing accessibility and inclusion
3. Valuing VCSE organisations as equal partners
4. Ensuring insights collected lead to impact and action
5. Investing in the long-term capacity and agency of VCSE organisations
6. Being brave and principled – acting with courage and not shying away from difficult conversations
The Voices for Health Equity Project Manager role is to:
- Lead the delivery of the Public Engagement Network contract from inception through to delivery, learning and evaluation, including co-ordinating an integrated management team including representatives of our two partner organisations.
- Build, manage and sustain the Public Engagement Network, creating a range of opportunities for members to participate, and ensuring relationships are meaningful, inclusive and mutually beneficial.
- Ensure high-quality insight is captured from the network, analysed and translated into learning, improvement and influence.
- Provide day-to-day project governance, reporting, quality assurance and risk management.
The role is delivery-focused and externally facing, with significant responsibility for programme management, partner relationships and ensuring National Voices’ values are embedded in how CQC uses the insights generated.
Responsibilities
Programme and client management
· Lead the end-to-end delivery of the Public Engagement Network programme, including co-ordinating an integrated management team including representatives of our two partner organisations.
· Manage individual project plans, budgets, risks and dependencies, escalating issues appropriately and ensuring delivery remains on track.
· Oversee subcontracted work, including agreeing briefs, managing performance, quality assuring outputs and approving invoices.
· Act as the main point of contact for the commissioners, and lead on regular reporting obligations and on programme evaluation.
Building and managing the Public Engagement Network
· Take lead responsibility for engaging, stewarding, supporting and retaining a network of VCSE organisations with reach into marginalised communities and those experience inequalities.
· Design and deliver engagement approaches with the network and those they represent that prioritises trust, long-term relationships and mutual benefit.
· Oversee the delivery of learning events, sense-making sessions and other opportunities that support members to build confidence, skills and influence.
· Ensure participants are appropriately supported, reimbursed and recognised for their contribution.
· Ambitiously grow the Network, through participating in outreach events, ongoing communication activities and more.
Co-ordinate and support activities capturing insight, learning and impact
· Co-ordinate and support colleagues with projects that capture qualitative and quantitative insight from people with lived experience, including insight capture events, focus groups, interviews, advisory groups etc.
· When needed, support the analysis and synthesis of insight into clear themes, findings and recommendations.
· Work with colleagues to ensure insight informs National Voices’ wider influencing, improvement and learning activity.
· Support effective feedback loops, ensuring participants understand how their input has been used and what impact it has had.
Governance, quality and risk management
· Provide day-to-day programme governance for assigned projects, operating within agreed frameworks and reporting arrangements
· Contribute to internal management groups and partnership meetings as required
· Maintain and review risk registers and quality assurance processes.
· Ensure safeguarding, data protection, accessibility and ethical considerations are embedded in all activity.
· Support preparation of regular performance and impact reports for internal and external audiences.
Partnership and stakeholder management
· Work closely with partner organisations to deliver programmes collaboratively, modelling National Voices’ values and ways of working
· Build effective relationships with senior stakeholders across the CQC, VCSE organisations and delivery partners.
· Represent National Voices at external meetings, events and learning forums as required.
Line management and internal leadership
· Line-manage the Voices for Health Equity Project Officer including overseeing day-to-day work, quality assuring outputs, holding regular 1-2-1s as well as setting annual objectives and completing appraisals.
· Provide matrix management for other National Voices of colleagues including other Manager roles and other officers, as and when work requires.
· Work in sync with other managers across National Voices, contributing to a joined-up, supportive team culture
· Deputise for the Director of Evidence and Improvement, or other senior colleagues, when required.
General
· Take a proactive approach to including people with lived experience and members in all areas of work
· Support the development of funding bids and proposals, including shaping delivery models and costing activity.
· Follow organisational processes to measure, monitor and communicate the impact of our work
· Support good project, financial and data management
· Contribute to team planning activities and undertake other relevant duties as appropriate
· Be prepared to take part in full-day events and, with sufficient notice, events outside core working hours
Person Specification
Values, attitudes and behaviours
- Passionate about National Voices’ mission and the meaningful involvement of people with lived experience
- Strong commitment to equity, inclusion and reducing health inequalities
- Proactive, flexible and comfortable working in complexity
- Calm under pressure and able to manage multiple priorities while maintaining quality
- Confident in building relationships and constructively challenging where needed
- Comfortable working collaboratively and taking responsibility for delivery
- Energised by breadth and variety, able to work effectively across diverse topics and themes while spotting connections and opportunities for impact
Skills and abilities
- Strong project or programme management skills, with experience delivering complex, multi-stakeholder work
- Demonstrable experience of working with people with lived experience and/or VCSE organisations in a meaningful and inclusive way
- Excellent communication skills, including the ability to translate complex insight into clear, accessible outputs
- Experience of managing partnerships, subcontractors or commissioned work
- Strong organisational skills, with the ability to prioritise, plan and manage risk
- Experience of quality assurance, reporting and working within governance frameworks
- Excellent people skills, with the ability to lead, support and motivate others
Experience, knowledge and understanding
· Demonstrable experience in leading insight generation projects which have led to real-world impact and improvements.
· Experience in engaging with people experiencing inequalities in a safe and meaningful way.
· Demonstrable experience in monitoring and reporting on KPIs and the impact of engagement work.
· Experience of managing funder relationships and generating income.
· Experience of facilitating and presenting at events and workshops.
· Experience of managing and building coalitions or groups of VCSE or other membership organisations (desirable)
· An understanding of qualitative and quantitative approaches to evidence generation and analysis (desirable)
· Project management qualifications (desirable)
Our approach to hybrid working
We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.
We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.
We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.
In addition, because this role involves engaging with and recruiting to a large network of VCSE organisations, the post holder will be required to regularly attend in-person events across England. These are likely to take place around once a month and may sometimes require overnight stays. Travel, accommodation and subsistence costs for events across England will be paid, however, travel to our London office will be at the expense of the postholder.
Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.
Application guidance
Please submit a CV and answer the questions in the application form to apply.
Applications should be addressed to our Director of Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.
Please specify any access or other requirements of which we need to be aware for the online interview.
The deadline for applications is noon on 2nd October 2026.
The interviews will take place on Friday 9th October on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.
We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from older people, disabled people and people who have experienced socioeconomic inequality. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.
Application guidance
Please submit a CV and answer the questions in the application form to apply. [SS1.1]
Applications should be addressed to our Director of Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.
Please specify any access or other requirements of which we need to be aware for the online interview.
The deadline for applications is noon on 2nd October 2026.
The interviews will take place on Friday 9th October on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.
The client requests no contact from agencies or media sales.
Global Senior Prospect Research Manager
Roletype:Full time; Permanent
Location:Godalming, UK (hybrid working pattern 2x days per week in the office). The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes.
Salary:£47,000 - £50,000per annum (depending upon skills and experience)
Abouttherole
As our Global Senior Prospect Research Manager, you’ll play a key role in helping Compassion in World Farming to end factory farming by strengthening our global prospect research function.
This is an established and important role within our Global Philanthropy Team, central to building and sustaining a strong, high-quality prospect pipeline to support our fundraising growth ambitions. As part of this role, you’ll help shape and deliver prospect strategy, insight and KPIs aligned to our fundraising priorities and long-term organisational growth plans.
As our Global Senior Prospect Research Manager, you’ll be responsible for (but not limited to):
- Prospect Research -Leading and strengthening the global prospect research function,ensuring it effectively supports ethical fundraising growth across key markets.
- High Potential Prospects-Identifying,researchingand prioritising high-potential prospects from Salesforce and other sources, working closely with colleagues in CRM & Insights.
- Profile Creation-Producing clear, high-quality prospect research profiles to support donor cultivation, relationshipdevelopmentand strategic decision-making.
- Ethical Screening -Leading on due diligence and ethical screening, ensuringa consistent and rigorous approach across donors and markets.
- Data and Reporting-Using data, insight and reportingto analyse our prospect pool,identifynew donor opportunities and supportaccurate, compliant donor records.
About you
To succeed in this role, you’ll need to bring strong prospect research experience, from an international fundraising team or comparable environment, alongside a good understanding of global philanthropy trends, donor behaviour and ethical fundraising practice.
You’ll have to be confident in turning research into clear, useful insight for fundraisers, with the ability to build strong working relationships across teams and communicate findings in a way that supports action. You’ll also have excellent attention to detail and the ability to self-manage a varied workload in a busy, values-led environment.
Skills and experience you’ll need to bring as our Global Senior Prospect Research Manager:
- Prospect research experience within an international fundraising team or comparable environment.
- Experience building and managing a prospect pipeline that supports income growth.
- Experience using a wide variety of resources to produce high-quality intelligence for fundraisers.
- Experience of due diligence and applying ethical fundraising policies.
- Strong understanding of prospect research systems and processes, with experience using CRM systems, ideally Salesforce.
If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.
Why join us
This is a brilliant opportunity to shape a vital global research function and help drive the fundraising growth needed to create lasting change for farmed animals.
We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including:
- 25 days annual leave + bank holidays
- Health Cash Back Plan and 24/7 GP access
- Employee Assistance Programme and MHFA support
- Premium Calm App subscription
- Electric car schemeavailable
- Defined contribution pension scheme
- Enhanced discretionary sick pay
- Hybrid working model (role and location dependent)
- Free onsite parking and office next to mainline station
- Cycle Benefit scheme and other savings options
- Ongoing learning and development opportunities
How to apply and key dates
Ifyou’reready to make a global impact,we’dlove to hear from you. PleasesubmityourCV and a cover letteroutlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV.
Please note that we may begin interviews on a rolling basis, so early applications are encouraged.
Closing date: 29 September 2026
1stStage (Teams) Interview
2ndStage (Face to Face at HQ) Interview, with task
“Join us in building a more compassionate future for animals, people, and the planet.”
About Compassion
Compassion in World Farming Internationalis a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts,we’vespent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.
Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore ourCandidate Pack, andCareers Page.
Tocomply withlegal requirements in the UK and internationally, all applicants must be able todemonstratetheir right to work in the country where the role is based. Compassion in World Farming is absolutely committed toproviding equal opportunities for everyoneregardless of their background.Wevalue diversity and live experienceand acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector.We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Compassion in World Farming International is a leading global organisation working to end factory farming.



The client requests no contact from agencies or media sales.
Are you curious about what digital data can tell us about how people find and engage with content?
We’re looking for a Digital Analytics Coordinator to join the Communications Directorate at the Royal College of Radiologists. In this role, you’ll analyse performance across our website, email and social channels, turning complex data into clear insight that helps shape how we plan and evaluate content and campaigns. You’ll also help ensure we’re measuring digital activity effectively, using tools including GA4 and Google Tag Manager to implement and maintain tracking.
Working closely with colleagues across the Content and Brand teams, you’ll help us understand what’s working, how our members are engaging with our content and where we can improve. Your insight will help us make evidence-based decisions, test and learn from what we do, and improve the digital experience we provide for our members.
What you’ll do:
- Gather, analyse and present performance data across the College’s digital channels, including website, email and social media
- Maintain analytics dashboards and produce regular insight highlighting trends, changes in performance and opportunities to improve engagement.
- Implement, test and maintain tracking through GA4 and Google Tag Manager, ensuring digital activity is measured accurately and consistently.
- Work with Content and Brand colleagues to establish appropriate measures for campaigns and evaluate performance against agreed objectives and KPIs.
- Analyse campaign and audience behaviour across digital channels, identifying the content, channels and approaches driving engagement.
- Use email performance data, segmentation and A/B testing to identify opportunities to improve targeting and engagement.
What you’ll need:
- Experience analysing and interpreting data from digital platforms such as GA4, Search Console, social media and email marketing platforms, and using insight to inform content and marketing decisions.
- Practical experience of GA4 and Google Tag Manager, including implementing, testing and troubleshooting tracking.
- Experience creating dashboards, automated reports or data visualisations and measuring performance against objectives and KPIs.
- Experience using segmentation, A/B testing or dynamic content within an email marketing platform to evaluate and improve performance.
- Strong analytical skills and the ability to turn complex data into clear, practical recommendations for non-specialist colleagues.
- Excellent attention to detail, with a strong commitment to data quality and accuracy.
- A collaborative and organised approach, with the ability to work across teams and manage multiple priorities.
Experience in a membership organisation, charity or not-for-profit environment would be beneficial but is not essential.
Why work with us?
The RCR is a membership organisation and charity that works with our Fellows and members to improve the standard of medical practice across the fields of clinical radiology and clinical oncology.
You’ll join a friendly and ambitious organisation with a clear sense of purpose – and a team that’s proud to support doctors working at the heart of cancer and imaging services.
When you join us:
- Make a difference to the lives of Doctors and medical specialties
- Hybrid working – up to 60% remote
- Modern working environment with home‑working equipment provided
- Generous annual leave, plus the option to buy up to 5 extra days
- Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service
- Excellent pension scheme
- Sabbaticals (5+ years’ service) and secondment opportunities
- Interest‑free season ticket loan and cycle to work scheme
- Employee Assistance Programme
- Long service recognition awards
Hours: 37 per week (part timemin 25 hours considered)
Bradford and Airedale Citizens Advice & Law Centre is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice face to face and over the phone.
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and experiencing personal debt. Our teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term.
Join our Team!
We're looking for a curious and analytical Business Analyst to join our team and help us understand how our services work, where they can work better, and how technology and data can support the tens of thousands of people who come to us for help each year.
About the Role
To lead the development and continuous improvement of the organisation’s data, insight and reporting systems, ensuring that information is used effectively to improve services, demonstrate impact and support strategic decision-making.
As our Data, Insight and Development Lead, you will work alongside operational colleagues, management and development teams, the postholder will combine data analysis with business analysis and service improvement. They will work with colleagues, partners and other stakeholders to understand
needs, map processes, identify problems and opportunities, and define practical requirements before new systems, tools or ways of working are developed.
The role will turn information from case management, telephony, digital and other systems into clear, accessible reports, dashboards and insights. These will help staff, managers, trustees, funders, commissioners, Citizens Advice and external partners understand service performance, client outcomes, emerging needs, risks, gaps and opportunities.
The postholder will act as a bridge between operational teams and developers, ensuring that technology and data solutions address genuine user and organisational needs. They will support improvement projects from discovery through to delivery, including consultation, requirements gathering, testing, documentation, implementation and evaluation, helping new ways of working become embedded and effective.
Other organisations may call this role Business Analyst, Business Improvement Officer, Insight & Improvement Analyst, Service Design Analyst, or Systems Analyst.
The role will also strengthen the organisation’s Research and Campaigns work by identifying emerging issues affecting clients and producing robust evidence to influence local and national policy.
Through this work, the postholder will help establish data as a strategic organisational asset and promote a culture of curiosity, collaboration, continuous improvement, evidence-based decision-making and organisational learning.
Closing date:- 9.00 am 5th October 2026
Interview date:- Monday 19th October 2026 (in person)
Connecting evidence, community experience and local action to build a shared understanding of East Surrey
Be part of establishing a new Community Insight Partnership.
Are you a skilled relationship-builder who can bring people together, identify themes across different sources of information and turn community intelligence into clear, useful insight?
The Opportunity
ESCIP is a one-year proof of concept designed to strengthen how community experience and VCSE intelligence inform local decision-making. It connects voluntary, community and social enterprise organisations with health, local authority and wider partners, creating stronger two-way feedback between communities and decision-makers.
This is not primarily an administrative post. You will build trusted relationships, coordinate a new quarterly forum, develop practical ways to gather and synthesise intelligence, and demonstrate how insight has influenced priorities and action. Because the programme is new, you will have genuine scope to shape how it works.
What You Will Achieve
Over the first 12 months, you will:
- Establish a quarterly East Surrey VCSE and Community Forum.
- Build trusted relationships with diverse VCSE organisations, including smaller groups and under-represented communities.
- Develop and test practical two-way feedback mechanisms between communities, VCSE partners and system leaders.
- Map intelligence sources and introduce consistent approaches to gathering and synthesising insight.
- Produce concise briefings highlighting emerging themes and implications for decision-makers.
- Maintain strategic relationships across health, local government, housing and neighbourhood partners.
- Support independent evaluation and contribute to the case for Year 2.
Main Responsibilities
Partnerships and Networks
- Coordinate day-to-day delivery of ESCIP, maintaining workplans, milestones and actions.
- Plan and support the quarterly East Surrey VCSE and Community Forum.
- Develop strong relationships across the VCSE sector and with NHS, local authority, housing, primary care and neighbourhood partners.
- Maintain wider partner engagement through targeted conversations, briefings and limited observer participation.
- Represent ESCIP professionally and act as a key point of contact.
Engagement and Community Insight
- Plan and deliver insight activity, including stakeholder conversations, workshops, surveys, desk research and analysis.
- Enable organisations of different sizes and capacities to contribute, particularly voices less often heard.
- Map existing intelligence sources, identify gaps and common themes, and distinguish between individual feedback, recurring themes and wider evidence.
Communication, Influence and Learning
- Turn qualitative and quantitative information into accessible summaries, briefings and recommendations.
- Create visible feedback loops so contributors understand what was heard and what happened next.
- Prepare stakeholder briefings and contribute to programme and funder reporting.
- Work with the independent evaluator and contribute learning to the future development of ESCIP.
Working Arrangements
This is a part-time role based in Oxted with autonomy and variety. Some meetings and community activity will take place across East Surrey, so the postholder must be able to travel within the area. Reasonable travel expenses will be reimbursed.
Occasional evening activity may be required by prior agreement, with time off in lieu. The postholder will work closely with colleagues from VASE and CSVA and will have access to office space, HR support and appropriate IT equipment.
About You
We welcome transferable experience from community development, participation, research, service improvement, public engagement, local government, health or partnership working.
Experience, Knowledge and Skills
Essential
- Experience building productive relationships across organisations, sectors or communities.
- Experience planning and facilitating meetings, workshops or engagement activities.
- Experience gathering information or feedback and identifying meaningful themes and insights.
- Ability to translate complex information into clear reports, briefings and recommendations.
- Ability to organise projects or programmes, manage competing priorities and deliver outcomes with limited supervision.
- Strong written, verbal and interpersonal communication skills, including confidence engaging senior stakeholders.
- Commitment to equitable and inclusive engagement, with an understanding of barriers faced by smaller organisations and under-represented communities.
- Confidence using standard digital tools for collaboration, data analysis, presentations and record-keeping.
Desirable
- Knowledge of the VCSE sector in East Surrey or a comparable area.
- Understanding of health inequalities, neighbourhood working, integrated care or local government.
- Experience of monitoring and evaluation, research methods or funder reporting.
Please see the Application Pack for full details.
How to apply
Please submit:
• A current CV, including contact details and employment or activity history.
• A personal statement answering the three questions below. Please use no more than 350 words for each answer.
1. Building relationships
Tell us about a time when you built positive relationships with people from different organisations or backgrounds to achieve a shared goal. What did you do, how did you handle different perspectives, and what was the outcome?
We will assess: relationship-building, collaboration, communication and influencing.
2. Turning information into insight
Tell us about a time when you gathered information, feedback or community views and used them to improve a service, project or decision. How did you identify the important themes and communicate your findings?
We will assess: curiosity, analytical thinking, judgement and clear communication.
3. Organisation and initiative
Tell us about a project or piece of work that you coordinated from start to finish. How did you organise the work, manage stakeholders and keep delivery moving when priorities changed?
We will assess: planning, initiative, prioritisation and delivery.
• A current CV, including contact details and employment or activity history.
• A personal statement answering the three questions that are included in the Application Pack. Please use no more than 350 words for each answer.
- Applications sent without the personal statement answering the questions will not be considered.
The client requests no contact from agencies or media sales.
Are you an insight and analytics leader who wants to turn data into decisions that make a real difference?
Great Ormond Street Hospital Charity is looking for a Senior Insight and Performance Manager to lead our Data Engineering, Analysis and Selections teams and help us become a more insight-led organisation.
Working closely with our Head of Fundraising Data & Operations, you'll have the opportunity to shape how we use data to understand our supporters, identify opportunities for growth and make smarter decisions about where we invest our time and money.
There's a lot to get involved with. From forecasting and audience insight to developing our data platform, improving self-service reporting and helping teams test and learn, you'll connect people, data and ideas to create meaningful change across the organisation.
Salary
The salary for this role is £63,600 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Lead and develop our Data Engineering, Analysis and Selections teams, bringing their expertise together to deliver trusted data, actionable insight and audience-led campaigns.
- Work closely with the Head of Fundraising Data & Operations to shape priorities and develop our approach to insight, performance and data.
- Use forecasting, predictive analytics, segmentation and supporter insight to identify opportunities for growth and influence fundraising and organisational decisions.
- Help evolve our data platform and reporting capability, ensuring colleagues can access the information they need to make confident decisions.
- Develop our audience selection and targeting capability, helping teams use data intelligently to create more relevant and effective supporter experiences.
- Partner with senior stakeholders across Fundraising, Marketing, Finance and Technology, translating business challenges into meaningful analysis and recommendations.
- Build a strong test-and-learn culture, helping teams experiment, understand what works and continually improve performance.
- Champion data literacy across the organisation, making complex insight accessible and helping colleagues feel confident using data in their everyday decisions.
- Ensure our use of data is responsible, secure and underpinned by strong governance and data protection practices.
Skills, Knowledge and Expertise
- Experience leading an insight, analytics or data function and developing high-performing specialist teams.
- Strong experience using analysis and insight to influence business decisions, investment choices, income growth or performance.
- Experience applying analytical techniques such as forecasting, predictive analytics, segmentation, lifetime value or audience modelling.
- Experience working with cloud-based data platforms, integrated data sources and business intelligence tools.
- Strong understanding of modern analytics, reporting and data visualisation, with good SQL skills.
- Excellent stakeholder management and influencing skills, with the ability to turn complex analysis into clear recommendations for technical and non-technical audiences.
- Strong commercial thinking, with the ability to connect data and insight to organisational priorities and opportunities for growth.
- A curious and collaborative approach—you enjoy asking questions, challenging assumptions and helping others use evidence to make better decisions.
This is an exciting opportunity to lead talented specialist teams while working closely with our Head of Fundraising Data & Operations to shape what comes next. You'll have the scope to improve how we use data across the charity and see your insight translate into decisions, better supporter experiences and greater fundraising impact.
DBS - note a Basic DBS check is required for this role.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are Anthony Nolan. We unite people and science – matching stem cell donors to those in need of transplants and treatments and growing our world-leading stem cell register, so everyone can find the lifesaving match they need.
Thanks to Shirley and Anthony Nolan, our register of almost a million potential donors, our cell and gene therapy research and our expertise in stem cell transplants, we currently help four patients a day in need of a transplant, giving more people another chance to live.
Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.
If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.
We are looking for a Brand and Insight Manager to join our Marketing team.
Title: Brand and Insight Manager
Salary: £39,000 per annum
Contract: Permanent, full-time
Hours: 35 per week (standard Anthony Nolan working hours)
Location: Hybrid, with head office in Hampstead, London
Please note that the panel are planning to hold first-round interviews week commencing 14 September.
We’re looking for a Brand and Insight Manager to join our Marketing team to shape and evolve the Anthony Nolan brand. You will champion excellence in how our brand is brought to life, creating compelling assets and practical guidelines that build awareness and inspire loyalty among our diverse audiences.
You will be a champion for the brand across the organisation, partnering with colleagues at every level to build understanding, strengthen consistency and embed best practice in everything we do. You will also contribute to brand evolution, tracking and strategic projects designed to increase awareness, trust and consideration, and deepen understanding of Anthony Nolan’s life-changing work.
You will play an important role in our audience insight programme, helping to gather meaningful insight and turn it into action. By sharing and championing these insights across the organisation, you’ll help teams make stronger, audience-led decisions.
To thrive in this role, you will be a confident relationship builder with strong stakeholder management skills. Working with teams across the organisation, you’ll help grow awareness of Anthony Nolan, advocate for brand excellence and give colleagues the tools and guidance to bring our brand to life with confidence. You may also collaborate with external brand, media and creative agencies, supporting the Marketing team to deliver impactful activity aligned with our organisational goals.
You’ll be part of our wider Engagement division, bringing together Marketing, Communications and Register Development - a collaborative team focused on reaching and inspiring more people through Anthony Nolan’s work.
What’s in it for you?
-
A competitive salary
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27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
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A stimulating work environment full of opportunities to learn and develop
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Life Assurance of four times annual salary
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Travel season ticket loan, Cycle to work Scheme
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And more! (further details on our Life at Anthony Nolan page)
Please check out the full job description, hyperlinked here on our careers page or attached to this advert, and you can read more about what to expect on the Our recruitment process page.
Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications.
Release your remarkable, join our team and give someone another chance to live.
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
All applicants must be able to demonstrate the right to work in the UK.
The client requests no contact from agencies or media sales.
MEMBERSHIP MARKETING & INSIGHT MANAGER
18 hours per week (flexible working considered) Fixed-term contract - 6 months (with potential to extend)
£36,000-£40,000 FTE (£17,600-£19,600 pro rata)
Hybrid working - based at Westonbirt Arboretum, Gloucestershire
Use insight to shape the future of one of Gloucestershires most loved membership organisations.
Friends of Westonbirt Arboretum is an independent charity that inspires people to value and protect trees. With more than 39,000 members, we support the conservation, education and public enjoyment of Westonbirt, The National Arboretum.
We're looking for an experienced marketing professional who enjoys understanding people as much as promoting products. This is a new strategic role that will help us better understand our members, improve their experience and ensure our marketing activity is driven by evidence rather than assumption.
This isn't a traditional marketing communications role. You won't be expected to design leaflets, manage social media or build websites. Instead, you'll use customer insight, membership data and marketing expertise to identify opportunities, coordinate projects and help shape the future of our membership offer.
About the Role
This is a new strategic role designed to transform how Friends of Westonbirt Arboretum understands, engages and retains its members. We have an established membership of over 39,000 supporters with insight data surrounding this. We're looking for someone who can turn that insight into action— using evidence to improve the member experience, strengthen retention and shape marketing activity that delivers measurable impact.
This is not a traditional marketing communications role. You won't be expected to create artwork, build websites or write every communication. Instead, you'll lead the planning, insight and coordination that ensures the right activity happens at the right time through internal colleagues, Forestry England and external suppliers.
Summary of the role
Working closely with the Head of Income Generation & Engagement, you'll:
- Analyse membership and visitor data to identify trends, opportunities and areas for improvement.
- Develop audience segmentation and retention strategies.
- Improve the end-to-end member journey, from joining through to renewal and long-term engagement.
- Coordinate key marketing projects, including digital developments, membership renewals and customer experience improvements.
- Oversee marketing planning, member communications and website content in partnership with colleagues and external suppliers.
- Produce clear insight and reporting to support strategic decision-making.
About you
You'll bring experience of using customer insight to improve marketing performance and customer experience.
You'll be confident:
- analysing CRM or membership data
- translating insight into practical action
- managing multiple projects and stakeholders
- coordinating agencies and external suppliers
- improving customer journeys and digital experiences
- communicating recommendations clearly and influencing others.
Experience within a membership organisation, charity or visitor attraction would be advantageous, but is not essential.
Why join us?
This is an opportunity to shape a newly created role with genuine strategic influence. You'll help improve the experience of thousands of members while supporting the conservation and enjoyment of one of the world's finest tree collections.
We offer flexible and hybrid working, a supportive team environment and the opportunity to make a lasting impact within a respected conservation charity.
Key Responsibilities Membership Insight & Strategy
• Analyse membership and visitor data to identify trends, opportunities and risks.
• Develop audience segmentation with appropriate retention strategies based on evidence.
• Produce regular insight reports and dashboards to inform decision-making.
• Recommend marketing interventions based on behavioural and demographic analysis.
• Help determine what additional customer insight should be collected and why. Membership Journey & Customer Experience
• Take ownership of the end-to-end member journey.
• Identify opportunities to improve acquisition, onboarding, renewal and long term engagement.
• Lead projects to improve customer experience across digital and physical touchpoints.
• Ensure customer journeys are intuitive, efficient and evidence-led. Marketing Project Management Coordinate and oversee delivery of key marketing projects including:
• membership renewal improvements
• website user journey optimisation
• family membership implementation
• digital membership developments
• member communications Content, Publications & Digital
• Oversee website content, user experience and digital content planning.
• Coordinate e-newsletters, blog programme, member magazine, editorial planning, campaigns, marketing collateral and external design commissions.
• Coordinate technical improvements with external suppliers and internal teams.
• Ensure all communications support organisational priorities and member engagement. Supplier & Stakeholder Management
• Manage external agencies and suppliers.
• Coordinate delivery with Forestry England colleagues. Supplier & Stakeholder Management
• Brief and manage external agencies.
• Coordinate work with Forestry England colleagues.
• Manage project timelines.
• Monitor delivery and quality.
• Ensure resources are used efficiently. General Responsibilities
• Champion evidence-based decision making.
• Embed continuous improvement.
• Support wider organisational objectives.
• Comply with organisational policies and procedures. Person Specification Essential Experience
• Experience developing marketing strategies informed by customer insight.
• Experience analysing CRM or membership data.
• Experience improving customer journeys or user experience.
• Experience managing multiple projects simultaneously.
• Experience briefing and managing agencies or suppliers.
• Experience working across multidisciplinary teams. Essential Knowledge
• CRM and customer segmentation.
• Customer retention principles.
• Website usability and digital customer journeys.
• Email marketing.
• Marketing performance measurement.
• Data interpretation and reporting.
Essential Skills
Strategic thinking - Able to translate insight into practical marketing interventions.
Analytical - Confident interrogating data and identifying meaningful trends.
Project management - Able to coordinate multiple stakeholders and deliver improvements.
Communication - Excellent written and verbal communication. Able to influence senior colleagues and present recommendations clearly.
Organisation - Excellent planning and prioritisation skills.
Desirable
• Membership organisation experience.
• Charity sector experience.
• Visitor attraction or heritage experience.
• Experience with CRM systems such as Raiser's Edge.
• Google Analytics or similar reporting tools.
• Understanding of accessibility and user-centred design.
Personal Attributes - We're looking for someone who is:
• Curious and inquisitive.
• Commercially aware.
• Collaborative.
• Pragmatic.
• Confident making recommendations.
• Comfortable working independently.
• Motivated by improving customer experience.
• Interested in using evidence rather than assumption.
Success Measures
• Produced a membership insight dashboard.
• Developed a data-led retention strategy.
• Reviewed and improved the membership renewal journey.
• Coordinated implementation of agreed digital improvements.
• Established an annual editorial and communications plan.
• Improved reporting and marketing decision making across the organisation.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Partnerships and Impact Specialist
Advocacy & Influence | Remote (UK-based)
Salary: £42,000 per annum
Hours: Full time (35 hours per week to be worked over 5 days)
Location: Home-based in the UK with occasional paid travel to our London office and for meetings – nationally and internationally
Contract: Fixed Term Contract until June 2029
Join Population Matters
We are a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. As we enter an exciting new phase of growth and influence, we’re looking for a strategic and collaborative Partnership and Impact Specialist to build trusted relationships with civil society and grassroots partners, amplify their leadership, and help translate Population Matters’ evidence, advocacy insights and learning into meaningful influence and impact.
About the Role
This role sits within our Advocacy and Influence Team and will play a central part in delivering our Empower to Plan programme and wider organisational strategy. You will identify, develop and sustain strategic partnerships with civil society organisations, particularly grassroots organisations in the Global South and Global North, co-creating approaches that strengthen partner objectives and Population Matters’ evidence-based advocacy.
You will also lead our organisational Monitoring, Evaluation, Accountability and Learning (MEAL) work, ensuring insights are captured, shared and embedded across our goals to strengthen impact. While managing the Partnerships and Impact Officer, and working collaboratively across research, advocacy, communications and fundraising, you will turn partner intelligence and learning into compelling case studies, briefings, proposals and influencing opportunities, supporting grassroots partners to strengthen their influence in local, national, regional and global decision-making forums.
Important Information
· This is a UK-based role
· Applicants must have the Right to Work in the UK
· We are unable to offer sponsorship
Apply Now
If you’re ready to play a vital role in a purpose-driven organisation and help shape a more sustainable future, we’d love to hear from you. Please submit a CV (not more than 3 pages) and answer the application questions explaining your interest in this role and how you meet the criteria in the Person Specification. A cover letter is not required.
Closing date: Monday 21 September at 09:00am (BST)
Population Matters is an inclusive and diversity-friendly employer. We are committed to equality, diversity and inclusion across everything we do. We welcome and encourage applications from people of all backgrounds and do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age and all other categories protected by law. Please refer to our full EDI statement attached with this advert.
If you require any adjustments to make the process more accessible, or to arrange an informal conversation about the role, please see contact details within our EDI statement attached below this advert.
Interview dates
First round: Week commencing 28 September, online
Final round: Week commencing 5 October (in-person) at our office: Population Matters, The Chandlery, 50 Westminster Bridge Road, London SE1 7QY, UK
Thank you for your interest in Population Matters.
Please note that we do not accept unsolicited contact from recruitment agencies regarding this vacancy.
#partnerships #partnerships and impact #partnerships and impact specialist #monitoring evaluation accountability learning #impact #partnerships and impact specialist #partnerships #strategic partnerships #monitoring and evaluation #advocacy #grassroots partnerships
Our Vision for Transformation through Forests
This is a defining moment for the National Forest, with a renewed Vision to harness the transformative power of forests to restore nature, connect communities, and drive enterprise for a positive future. Over 30 years, this 200 square mile landscape has been reshaped, more than 10 million trees planted, and forest cover increased from 6% to 26%. Now, we are ready to build on this success enabling three new national forests and championing a forest network for England.
We are now looking for an Evidence and Impact Manager to join us on a permanent, full-time basis, working 37 hours per week.
The Benefits
- Salary of £48,575
- Civil Service Pension scheme
- 30 days’ annual leave plus 10.5 days’ public and privilege holidays
- Staff bonuses
- Flexible working options
- Cycle to Work Scheme
- Employee Assistance Programme
- Discounts on gym memberships
This is an outstanding opportunity for an experienced performance and evidence professional with GIS expertise to join our ambitious organisation.
You’ll have the chance to work on a wide variety of projects that shape our work, ensuring insight sits at the heart of our future direction, and we can continue to deliver on our vision.
What’s more, you’ll discover a passionate and dedicated team all working towards the same goal of a future where people, nature and the economy can grow together.
If you’re passionate about evidence, impact and the power of forests to transform places and lives, read on and apply today.
The Role
As our Evidence and Impact Manager, you will lead the development and continual improvement of our Outcomes Framework, helping us evidence progress towards our vision of ‘Transformation through Forests’.
Working to deliver our vision for nature, communities and enterprise, you’ll establish meaningful metrics, effective data collection, evaluation and reporting processes.
Managing a small team, you will oversee the generation and delivery of robust evidence and insight, translating complex information for a range of audiences to inform decision-making, support programme development, and inform external messaging for communications and advocacy work.
Additionally, you will:
- Oversee reporting for the Defra England Tree Planting Programme
- Line manage a Grants Officer who administers £2m of grants for forest creation and woodland management
Some evening and weekend work may be required, for which time off in lieu will apply, and you may also need to travel to sites across rural locations.
About You
To be considered as our Evidence and Impact Manager, you will need:
- At least five years’ experience in a similar role
- Experience of leading corporate performance monitoring and reporting within the environmental field
- Proven experience of using GIS for dataset analysis and the presentation of spatial information
- Knowledge of qualitative and quantitative research and information presentation techniques
- An understanding of the benefits of tree planting and habitat creation for nature, communities and enterprise
- A relevant degree or postgraduate qualification
The closing date for this role is the 28th September 2026.
Other organisations may call this role Impact Manager, Evidence Manager, Monitoring and Evaluation Manager, Environmental Performance Manager, Research and Impact Manager, Insights and Impact Manager, or Evaluation and Impact Manager.
The National Forest is an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to use evidence and insight to help demonstrate the transformational potential of forests as an Evidence and Impact Manager, please apply via the National Forest website.
The client requests no contact from agencies or media sales.
OVERVIEW OF THE ROLE
The Fundraising Executive will provide essential operational support to the Fundraising Team, with primary responsibility for maintaining accurate, timely and useful information in our CRM system, Donorfy. The postholder will process and reconcile donations, maintain high-quality supporter records, coordinate prompt and personalised donor acknowledgements, and produce clear insights to support fundraising decisions across Helen Bamber Foundation and Asylum Aid.
We are looking for someone who is methodical, numerate and detail-focused, with the confidence to work across a CRM, banking and income records. They will combine excellent data discipline with warm donor care, helping colleagues use Donorfy consistently and sharing regular reports, trends and actionable insights with the Fundraising Team.
This is an excellent opportunity for someone looking to begin or develop a career in charity fundraising operations. We welcome applicants with transferable experience in database or CRM administration, finance processing, customer or supporter care, reporting, or a detailoriented administrative role.
HOW TO APPLY
The first stage is to complete on our online application form on our website by 10:00 am on Monday 28th Sep 2026.
The website form will ask you to:
- Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.
- Upload your current CV
- Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.
TIMELINE
Closing date: Monday 28th Sep 2026 at 10:00am
Preliminary interviews (online): 6th Oct 2026
Final panel interviews (in person): 14th Oct 2026
ELIGIBILITY
Please note that the successful candidate must have the right to work in the UK (as a small charity we do
not have the capacity to sponsor work visas).
(Full details available on the Job Description)
ADJUSTMENTS
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll
always endeavour to be as accommodating as possible. If you require a different format of the application
form, such as large print or Word format, or if you would like to discuss any specific requirements, please
get in touch with us.
EXPERTS BY EXPERIENCE SUPPORT
We are also proud to be a member of the Experts by Experience Employment Network , which aims to increase representation of people with lived experience in the charitable sector.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network.
Do you want to shape how supporters experience one of the UK’s best known children’s charities?
Great Ormond Street Hospital Charity is looking for a Senior Supporter Experience Manager to lead how we design, develop and improve supporter experiences across the organisation.
This is a role with significant scope and influence. You'll lead our Supporter Experience team, own our supporter journey roadmap and work across Fundraising, Marketing, Technology and Data to create more relevant, personalised and meaningful experiences throughout the supporter lifecycle.
From understanding why supporters stay with us to designing new journeys, testing ideas and shaping how we use automation and personalisation, you'll have the opportunity to influence both our strategy and the experiences supporters have with us every day.
Salary
The salary for this role is £53,000 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Lead and develop our Supporter Experience team, creating a collaborative and ambitious environment focused on delivering great experiences.
- Own and evolve our Supporter Experience Framework and journey roadmap, identifying where improvements can have the greatest impact for supporters and the organisation.
- Shape supporter journeys across the lifecycle, using audience needs, behavioural insight and evidence to create more relevant and personalised experiences.
- Work across Fundraising, Marketing, Technology and Data to embed supporter experience into campaigns, planning and organisational change.
- Lead experimentation and optimisation across supporter journeys, using testing and performance data to understand what works and continuously improve.
- Shape how we use marketing automation and personalisation, working with technical specialists to turn journey ideas into effective supporter communications.
- Use measures including engagement, conversion, retention, satisfaction and lifetime value to understand the impact of our supporter experiences.
- Influence senior stakeholders and bring multidisciplinary teams together around a shared understanding of what our supporters need.
- Ensure supporter journeys are inclusive, accessible and designed with privacy, preferences and responsible use of data at their heart.
Skills, Knowledge and Expertise
- Significant experience developing and improving customer, supporter or audience experiences and journeys.
- Experience designing and optimising customer or supporter journeys using insight, personalisation or marketing automation.
- Strong people leadership experience, with the ability to motivate, develop and empower a high-performing team.
- Experience leading complex, cross-functional programmes involving different teams and areas of expertise.
- Strong strategic thinking, with the ability to turn organisational priorities and audience insight into clear journey plans and priorities.
- Excellent stakeholder management and influencing skills, including the confidence to work with senior stakeholders and challenge existing ways of working.
- Experience using experimentation, testing and performance insight to improve customer or supporter experiences.
- Understanding of lifecycle engagement, retention and the factors that build long-term customer or supporter relationships.
- Strong communication and facilitation skills, with the ability to bring people together around ideas and turn them into action.
This is a rare opportunity to shape supporter experience at scale. You'll have the team, influence and organisational reach to turn insight into better journeys—and help create experiences that make people want to stay connected to GOSH Charity for years to come.
DBS - note a Basic DBS check is required for this role.
#Senior Supporter Experience Manager #Manager #Supporter Experience Manager #Supporter Experience #Manager
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
Age UK is one of the Richmond Group of Charities (RGC), a coalition of 15 health and care charities working together to improve care for people with long-term health conditions (LTCs).
They host the RGC's We Are Undefeatable physical activity programme which is funded by Sport England until March 2028. It aims to support people with LTCs to become more physically active, including by influencing national and local policy and practice to tackle systemic barriers as well as delivery of a social marketing campaign to encourage individual behaviour change.
To deliver this work we need an Influencing Officer to play a pivotal role in supporting the system change we're seeking through impactful policy and stakeholder engagement activity.
This role is offered as a fixed term contract until 31st March 2028 and will:
* Support delivery of our influencing plans nationally and locally with a focus on policy and public affairs activity
* Report to the Senior Influencing Manager within the Influencing and Engagement team.
* Work closely across the whole We Are Undefeatable team, the Richmond Group secretariat and our coalition members.
We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office (minimum once per week.) Your travel costs to the London office are not covered by the charity.
Closing date for applications Wednesday 16th September
Interview date - 24th September
Age UK Grade 6L
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
Experience
* Developing policy positions, proposals and analysis and delivering influencing activity that drives change in policy and practice A, I
* Writing effective, accessible communications including influencing briefing resources and reports T
* Demonstrating strong interpersonal skills, collaboration and negotiation to develop and manage successful relationships, ideally at a national and local level A, I
* Presenting at conferences, facilitating meetings confidently and effectively, and networking. I, T
* Monitoring and evaluating influencing activity I
Skills and knowledge
* Understanding of the lived experience of people with multiple long term health conditions I, T
* Strong political awareness, with an understanding of the health and care system and policy landscape in England, including public health, prevention and the social determinants of health I, T
* Strong analytical skills - interpreting statistical evidence, research and lived experience to develop practical insights and purposeful recommendations and understand the impact of influencing activity A, I
* Confidence navigating complexity, ambiguity and change and ability to digest complex policy issues and translate into influencing opportunities and practical implementation I
* Ability to work in a fast paced, complex environment, and collaborate with a diverse range of stakeholders I
* Excellent oral and written communication skills with the ability to adapt tone and message for different audiences and produce clear, concise and persuasive communication A, I
* Excellent team working skills along with an ability to use own initiative and work independently A, I
* Proactive, creative and flexible approach to identifying and taking forward opportunities and shaping new ideas I, T
* Excellent organisational skills with the ability to prioritise workloads, manage competing demands and work calmly and confidently under pressure A
Great to Have's:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
Experience
* Working with consultants and external agencies I
* Working with people with long-term conditions for advocacy and utilising lived experience research and insight to shape plans and delivery A, I, T
Skills and Knowledge
* Knowledge of physical activity and behaviour change in a health context A, I
* Knowledge of current practice in the sport, leisure and physical activity sector T
* An understanding of system change and evaluating complexity I, T
* Awareness of relevant evidence sources, statistical and research methods T
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, Health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250
- Many additional benefits
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.