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SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.
We have a fantastic opportunity to join our high performing Customer Insight team as a Complaint Insight Officer.
Based out of our head office in Basingstoke, you'll combine office and home working to ensure a positive work / life balance.
The Role:
This is an opportunity to build relationships and work with stakeholders across the whole of SNG to ensure high risk Stage 1, Stage 2, and Housing Ombudsman (HOS) complaints are managed appropriately.
You will ensure that investigations are robust, customer issues are addressed, and communications are maintained to expected standards.
At SNG we are committed to delivering a great customer experience. Managing complaints effectively and appropriately is critical to this and minimises SNG's exposure to reputational risk and external investigation.
Key responsibilities include:
- Collaborate with SNG's Complaints teams on HOS cases and non-HOS cases deemed 'medium risk' and 'high risk' to ensure that all aspects of the case are properly evaluated and addressed.
- Present case summaries and reviews at meetings and forums as required.
- Make recommendations on case management and improvement actions as appropriate.
- Provide assurance by objectively reviewing and quality checking responses at Stage 1, Stage 2 and HOS, ensuring they are compliant, address the issues raised, and meet best practice requirements.
- Engage with stakeholders from across SNG to ensure the importance of high-quality complaint responses is understood.
- Be one of SNG's subject matter experts in Compliant Handling including the HOS Complaint Handling Code.
What we're looking for:
If you've got experience of working with complaints and within regulatory guidelines, that's great, but not essential.
You'll also have
- An investigative mindset allied with curiosity.
- Strong communication skills and report writing experience.
- Excellent attention to detail.
- The ability to collaborate with colleagues across SNG, and with external stakeholders.
- The ability to manage the expectations of your stakeholders.
- A willingness to take personal ownership of issues.
The Senior Email Channel Officer is a critical role in planning, creating, delivering and optimising our email campaigns and automated supporter journeys. The role ensures supporters receive timely, relevant and engaging communications that strengthen their relationship with the charity and drive meaningful action. The post holder will have experience in achieving KPI’s such as improved campaign engagement metrics; improved automated journeys to increase retention, reactivation and income; delivering email accuracy and quality; and contributing to the overall Supporter Experience Strategy to build lifetime value through more supporters, staying longer and doing more.
This is a 12-month FTC
Key Responsibilities:
Campaign and Automation Journey Planning & Delivery
· Hands on delivery, including build and test high‑quality email campaigns that support fundraising, supporter engagement and other organisational priorities such as volunteering and campaigning actions.
· Build, test and optimise automated email journeys that welcome, retain, steward and reactivate supporters, building performance knowledge and insight that can be replicated across different supporter products and journeys.
· Support the Email Channel Manager with overseeing the email marketing calendar and sign offs where needed.
· Work with data and CRM teams to improve trigger logic, personalisation and segmentation, using your audience understanding to incorporate targeting and personalisation using customer data and dynamic content logic.
· Advise on the integration of email within multi-channel campaigns (e.g. email, SMS, Whatsapp, direct mail, social and telephone)
Reporting, Performance & Insight
· Monitor performance and continuously refine journeys to improve conversion, engagement and lifetime value.
· Work with Business Intelligence, Insight and Digital Analytics teams to produce regular reports on email performance, offering clear insights and recommendations.
· Use A/B testing, segmentation and behavioural insights to drive continuous improvement.
· Ensure activity aligns with KPIs around engagement, retention, income and supporter satisfaction.
Data, Compliance & Quality Assurance
· Ensure all email activity is fully compliant with GDPR, PECR, consent and internal data governance.
· Working closely with the website team, carry out thorough QA across content, links, rendering and segmentation before deployment.
· Champion accessibility, inclusive language and best‑practice UX within email design.
Collaboration & Stakeholder Management
· Work closely with internal teams needing email support, advising on strategy, best practice and channel suitability.
· Work closely with digital, brand, design, marketing, data and analytics and supporter engagement teams to improve the supporter experience.
· Work closely with other internal teams needing email support, advising on strategy, best practice and channel suitability.
· Liaise with platform and technology partners to troubleshoot issues and support continuous improvement.
Platform & Technical Ownership
· Strong use of ESP platforms such as Dotdigital, Salesforce Marketing Cloud, or equivalent to build and optimise emails and journeys.
· Support the development of templates, modules, reusable assets and stronger processes.
· Contribute to platform migrations or upgrades, ensuring smooth transitions and improved capability.
· Identify and implement workflow improvements between the Supporter Experience and Data teams to increase effectiveness and reduce lead times for campaign deployment.
Training & Upskilling
· Champion email channel best practise to uphold high quality assurance and executional standards.
· Support the Email Channel Manager with upskilling and mentoring junior team members in email and channel best practice, automations, segmentation, project planning and supporter journeys.
· Create and maintain documentation of learnings, processes, ways of working and results where required.
Knowledge, skills and experience needed:
· Significant experience delivering email campaigns and automated journeys in a fundraising, marketing or digital environment.
· Hands‑on experience with email marketing platforms and CRM systems.
· Proven track record of improving performance through testing and optimisation.
· Experience working with data teams and segmentation logic.
· Familiarity with behavioural insights or loyalty‑building techniques.
· Strong understanding of email best‑practice, including accessibility, personalisation and UX.
· Knowledge of GDPR, PECR and data governance standards.
· Excellent copywriting and editing skills.
· Strong analytical skills with ability to turn insight into action.
· Have experience with interpreting and using reporting tools (Google Analytics, PowerBI, Lookerstudio or equivalent).
· Ability to manage multiple projects with competing deadlines.
· Ability to work collaboratively across teams and managing stakeholders.
· Comfortable working autonomously, prioritising delivery.
· Proactive mindset, self-starter and passionate about customer-first communication.
· Excellent attention to detail and organisational skills
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £37,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 17th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
The role
The Innovation team at Leadership Skills Foundation is responsible for the design and evaluation of learning programmes that give young people life‑changing skill development and leadership opportunities. As Innovation Officer you will provide support to our Innovation Leads across learning development, visual design, and research activities.
This role is ideal for a creative all-rounder. You don’t need to be an expert in all areas on day one. We are looking for a proactive problem solver who can grow into the role and is energised by the idea of wearing multiple hats to help young people succeed.
You will directly support a broad range of projects including:
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Our strategic partnership with Sport England to positively impact a wider diversity of young people through sports leadership opportunities.
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The development of our new youth voice initiative to empower young people to lead positive change.
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The expansion of our Environment Leaders Programme to raise awareness and equip young people with green skills for their future employment.
What you’ll do
Learning development
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Work collaboratively to help create and test new learning programmes, and continuously improve our range of Awards and Qualifications based on research findings e.g. from our Sport England Programme.
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Support the creation, editing and quality-checking of course content and materials, such as Learner Evidence Records and tutor guidance documents.
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Support digital learning activity, including content creation, managing online platforms and testing user experience.
Visual design and content
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Create engaging visual designs for use in course materials and impact reporting, ensuring designs are always accessible and on brand.
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Manage our library of learning resources, ensuring designs are reviewed regularly and improved based on feedback and research findings e.g. from our Sport England Programme.
Research and evaluation
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Play a supporting role organising and conducting research interviews, observations, surveys and focus groups.
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Assist with data collection and analysis of qualitative and quantitative insights.
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Support the preparation of engaging impact reports and insight summaries.
What you’ll love
Remote working with flexible / agile working, with some travel to in-person meetings.
A small, friendly team committed to making a difference for young people.
Summer and winter team events.
Optional Vitality Health Care Plan, with option to add family/significant others at reduced rate ((following successful completion of probation period).
*** Please review the job pack for the full person specification and further information. This is a full-time, two‑year fixed‑term contract, with the ambition to extend subject to funding. ***
Empowering every young person to shape their future and lead their communities.



The client requests no contact from agencies or media sales.
This role will support the Database Manager in overseeing and enhancing Sarcoma UK’s Raiser’s Edge NXT database to ensure it supports strategic fundraising, data-driven decision-making, and organisational growth. This senior role balances day-to-day database operations with a focus on innovation, integration of new technologies, and the delivery of advanced reporting and insights that align with Sarcoma UK’s strategic objectives. The Senior Database Officer also plays a key role in staff upskilling and future-proofing the charity’s data systems.
At Sarcoma UK, we are committed to building an inclusive and diverse workforce.
We welcome applications from people of all backgrounds, communities and experiences. We are happy to discuss flexible working arrangements and will make reasonable adjustments throughout the recruitment process.
Benefits:
- Flexible working options including hybrid working
- Pension with 5% employer contribution
- 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
- Additional day off for your birthday
- Volunteering day per year
- Enhanced sick, maternity and adoption pay
- Sarcoma UK Life Insurance Scheme
- Health and wellbeing:
- Health Cash Plan
- Therapy sessions
- Wellbeing Group
- Team activities throughout the year
- Interest-free season ticket and bicycle loan
Our Promise:
Everything we do is shaped by the people affected by sarcoma.
Our work is guided by five commitments:
- We are shaped and driven by people affected by sarcom: we listen to and learn from the experiences of patients and families.
- We are committed to equity: everyone affected by sarcoma should be able to access the same quality of care, information and support.
- We collaborate to make a bigger impact: we work with healthcare professionals, researchers, organisations and policymakers to achieve more together.
- We uphold the highest standards: we use evidence and expertise to push for better care, treatment and research.
- We are relentlessly ambitious: sarcoma is decades behind other cancers. We will use every opportunity to close that gap.
Duties and key responsibilities
Database Administration (Raiser’s Edge NXT)
- Manage, maintain and optimise constituent and gift data on Raiser’s Edge NXT to ensure accuracy and compliance.
- Support the Database Officer with processing incoming donations from online giving platforms including JustGiving and Fundraise Up to ensure accurate integration and reconciliation.
- Support the Database Officer with monthly reconciliations between Raiser’s Edge NXT and the income spreadsheet.
- Work with the Database Manager to develop and manage Omatic Cloud automated processes for importing constituent and gift data from external fundraising platforms.
- Support the Database Manager in designing and monitoring database KPIs.
- Lead data cleansing and housekeeping projects including data retention, consent and Gift Aid reviews identifying areas for improvement and implementation of best practice in collaboration with the Database Manager and Database Officer.
- Support fundraising stewardship through event management, automated workflows and mailing list coordination.
- Process and record Gift Aid declarations in accordance with HMRC guidelines.
- Maintain high standards of data quality, GDPR compliance and robust data controls.
- Administer user access and database security settings in line with internal policies and GDPR.
Data Reporting and Insights
- Build sophisticated donor segmentation, pipelines and automated journeys to improve donor retention and engagement.
- Deliver tailored reports, interactive dashboards and insights to support strategic decision-making.
Staff Training and Support
- Provide tailored team training, knowledge-sharing sessions, and guidance materials to help colleagues make the best use of Raiser’s Edge NXT.
- Manage data-related enquiries and provide timely support.
Cross Function Collaboration
- Work closely with the Database Officer to align on day-to-day data processing and support.
- Partner with the Finance Team on reconciliation and reporting.
- Collaborate with Fundraising, Communications, and Support Services teams to provide strategic database insights and technical guidance.
Other
- Work flexibly and collaboratively in a dynamic environment, undertaking other duties as required to support the wider operations of Sarcoma UK.
Sarcoma UK is a national charity that funds vital research and offers information and support to anyone affected by sarcoma.
The client requests no contact from agencies or media sales.
Are you passionate about data and how it can inform decision-making? We’re looking for an Audience and Insights Manager, who loves connecting people with a range of shows and activities that will enrich their lives.
This new role will be instrumental in ensuring our audiences are placed at the centre of our planning, by using their information effectively to share with them the Mercury’s vision, communicate our work, and promote our organisational values.
If you are creative in your approach to build, engage and retain audiences, we want to hear from you!
To find out more, download the candidate pack.
Applications close at 10:00am on Tuesday 19 May 2026. Interviews will take place on Tuesday 2 June 2026.
Apply Now
We believe that the transformative power of theatre can enrich the lives of our community. We are Colchester. We are for everyone.



The client requests no contact from agencies or media sales.
If you are skilled at making complex research clear, relevant and accessible, the Research Insights Coordinator role offers real purpose. As a Research Insights Coordinator, you will track national and global MND research development and turn detailed evidence into clear information that supports stakeholder engagement and public understanding of motor neurone disease (MND). This is a role for someone who values accuracy and impact and wants their expertise to inform decisions that matter.
Key Responsibilities
- Monitor and summarise developments in MND and neurodegenerative research
- Support evidence-based insight generation by translating complex research into accessible formats
- Contribute to horizon scanning activity, identifying emerging trends and technologies
- Assist with reports, dashboards and infographics that communicate research insight
- Create content for the MND research blog and research newsletters including Research Monthly and The Researcher
- Support the communications team with research-related communications including press releases, news articles, FAQs and research stories
- Gather content from researchers for awareness campaigns and interviews
- Support management of research enquiries and content updates across platforms, including the Association’s website
About You
- BSc/FE qualification in biological science or equivalent experience
- Experience working with research communications, evidence or scientific information
- Strong ability to summarise and explain complex scientific information clearly
- Excellent written communication skills for varied audiences
- Confident with digital tools to distribute research updates
- Ability to manage multiple tasks and deadlines
Hybrid working expectations: Northampton office one day per week attendance
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Job Title: Head of Insight and Impact
Reporting To: Assistant Director of Network Development and Impact
Manages: Data Analyst (direct management), Data Coordinator (dotted line)
Contract: Permanent
Hours: Full time (36 hours per week, flexible)
Salary: £49,440 - £55,620 per annum (appointments are typically made at the lower end of the salary range)
Location: Remote (occasional travel to Leicester office & other UK locations as necessary)
About Home-Start UK
Home-Start is a federated charity consisting of a central national office – Home-Start UK - and over 170 geographically dispersed local Home-Start organisations, all working together under the same identity.
We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.
About The Role
Head of Insight and Impact is an exciting new leadership role for Home-Start UK at a critical time as we develop and prepare to launch our new, federation-wide strategy in early 2027. You will ensure we make best use of the data and evidence that we already hold and build the insight-led culture we need to deliver on our mission.
Your key responsibilities will be to:
- Lead the development of a shared, federation-wide approach to impact measurement, transforming how we understand, evidence and communicate the difference that Home-Start makes to babies, children and families.
- Develop and embed data systems, tools and capabilities at Home-Start UK and across our federation, aligning with and enabling delivery of our new strategy.
- Design and lead a consistent approach to monitoring and evaluating the support we provide at Home-Start UK to our federation, ensuring outcomes and learning are captured and shared.
- Lead Home-Start UK’s Impact Team and work collaboratively with colleagues across the organisation and with local Home-Start teams, leveraging collective skills and expertise.
- In this busy and varied role, you will put insight and impact at the heart of our work. In a typical day you could be working with our data analyst to visualise and present the results of our latest National Data Return to the Executive Leadership Team, running a feedback session with local Home-Start teams piloting new outcome measures, and/or ensuring colleagues in our Fundraising Team have the insight they need for proposal development.
Ultimately, your efforts will help ensure that our movement can reach and support more families with babies and children facing their toughest times.
The people at Home-Start are its most important resource. Home-Start UK has been accredited with Investors in People since March 2005, which recognises the commitment we give to developing our staff.
Benefits of working for Home-Start
- Flexible working
- Family friendly policy
- PayCare health cash plan
- Enhanced employer contribution pension
- Learning and development
- DAS Employee Assistance
If this sounds like your kind of opportunity, then we want to hear from you!
The closing date for applications is Tuesday 19th May at 4pm.
First stage interviews will take place virtually on week commencing 1st June.
Second stage interviews will take place in-person at our Leicester Office on week commencing 8th June.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Home-Start UK is committed to Equality of Opportunity and Diversity. We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for a Data & Insights Coordinator who will work with our team to generate the evidence which is a core part of Khulisa's strategy and informs crucial strategic decisions.
About Khulisa
Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime
Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.
About the role
Khulisa has invested heavily in the development of its monitoring and evaluation framework, alongside augmenting its evaluation capacity and capability through innovation. At Khulisa, we're committed to making a difference in the lives of young people. We're a dynamic organization with a strong focus on evidence and impact. We use our evidence to inform future programme design and to influence policy and practice. This role will involve:
- Managing and developing the CRM (Salesforce) to ensure we collect high quality data at scale.
- Extracting meaningful insights to inform decision making, strategy development, and support the development of effective policies within the justice and education sectors.
- Ensuring the day-to-day operating of Khulisa’s data recording, processing and reporting processes.
- Continually refining and improving Khulisa’s internal MEL capacity including our evaluation systems; organisational and programme Theories of Change; evaluation indicators; data collection tools and define system improvements.
- Supporting the scoping and design of new programmes by providing data from past programmes, insights from beneficiaries and service-users, research into best practice and offer ongoing guidance on establishing best practice MEL systems and processes.
For a full list of duties and responsibilities, please see the attached job description when you click the apply button.
This is a hybrid role, with the post holder required to work mostly from home but with access to desk space in our London office. Travel to various locations in London and the North-West of England may also be necessary to fulfil the requirements of the role.
What we're looking for
Abilities/Experiences
- Developed experience of analysing data (ideally customer and audience data) and delivering insights to inform decision making.
- Experience in using data visualisation tools to create dashboards that improve efficiency and enable self serve insight.
- Excellent presentation skills and ability to write reports both verbally and in writing clearly and confidently to a range of internal and external stakeholders.
- Solution focussed and able to respond effectively to challenges and changes that emerge in research/evaluation projects and in the wider organisation.
- Ability to work collaboratively and build strong relationships with a diverse range of internal and external stakeholders.
- Comfortable working with stakeholders from non analytical backgrounds, gathering requirements, and translating them into structured analytical questions and approaches.
- Proven ability to effectively plan, manage, and implement projects and initiatives.
- Demonstrated skill in prioritising tasks, managing conflicting demands, and ensuring high quality outcomes for both individual and team deliverables.
- Strong communication skills to influence and persuade at all levels, translating complex ideas into accessible formats.
- Experience of working with a range of CRM and evaluation software including Excel, Salesforce, PowerBI and others.
Knowledge/Skills
- Excellent quantitative and qualitative research skills;
- Ability to work at pace and to tight deadlines;
- Excellent analysis, interpretation and storytelling skills;
- Outstanding eye for detail in all work;
- Outstanding written and editing skills;
- Skilled in using insight, evidence and impact evaluation data to influence internal and external audiences;
- Creative thinker with the ability to identify new approaches to deliver our learning needs;
- Solutions focused and able to respond effectively to challenges and changes that emerge in research/evaluation projects and in the wider organisation;
- Strong project management skills (from project initiation, project delivery, updating colleagues, driving a process, completing and learning);
- Experience in coaching others on a range of skills;
- Outstanding communication skills;
- Excellent collaboration, partnership and influencing skills;
- Flexibility and ability to embrace change, supporting colleagues to do the same.
Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.
To apply, please submit a CV and Covering Letter, both of which should be no more than two pages, outlining how your skills and experience meet the requirements for the role as laid out in the Job Description.
We advise candidates to review the attached Job Description prior to applying, to see if this role and organisation is a good fit for you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About RSBC
The Royal Society for Blind Children (RSBC) believes that every blind young person should have the chance to live life without limits. We work with children, young people and their families to provide specialist education, practical support and life‑changing opportunities.
About the role
We are looking for a tenacious and curious Data & Insight Analyst. This role is at the heart of how we use data to drive change. You’ll own our approach to data, insight and reporting across fundraising and services, making sure our systems work brilliantly, our data is trusted, and our reporting actually gets used.
In this role you’ll turn information into actionable insight; spotlighting how our supporters engage with us, how our services make a difference, and where we can do better. Your work will help us make smarter decisions, provide better supporter experiences, and ensure stronger outcomes for blind children and young people.
This is a varied role that will require both hands‑on day-to-day data crunching alongside organisation‑wide collaboration and continuous improvement. If that sounds up your street, we’d love to hear from you.
About you
You will be highly organised, analytical and improvement‑focused, with confidence to work across teams and explain complex stuff simply. You will have:
- Solid experience of end‑to‑end database management
- Excellent data analysis and interpretation skills
- The ability to produce visual reports, dashboards and reports, using data from different sources
- Strong problem‑solving and troubleshooting skills
- Outstanding attention to detail and commitment to data quality
- Great communication skills
- Most importantly, you will share RSBC’s commitment to supporting blind and partially sighted children and young people to live a life without limits
Why work for us?
- Flexible and hybrid working
- The opportunity to shape how data and insight are used across the organisation
- A values‑driven organisation with a clear purpose and impact
- Other benefits include an Employee Assistance Program, Perkbox and a 3% contribution towards your pension
Key responsibilities
Data management & systems
- Act as the primary system administrator for RSBC’s key databases
- Maintain high standards of data accuracy, hygiene and documentation
- Manage user permissions and secure access in line with data protection requirements
- Oversee integrations, imports, exports and API connections
- Lead on troubleshooting, system development and liaison with external providers
- Conduct routine data quality checks, audits, cleansing and deduplication
- Support month-end reconciliation, in collaboration with the Finance team
- Maintain accurate consent records and ensure regulatory compliance
- Advise colleagues on best practice and ethical data use
Insight & reporting
- Produce regular insight reports for teams across the organisation
- Develop KPI dashboards and visualisations to support decision‑making
- Analyse fundraising data including supporter behaviour, retention, conversion and lifetime value
- Analyse service delivery data including demographics, reach and outcomes
- Support impact measurement and reporting for funders
- Design, analyse and interpret surveys and evaluation data
- Proactively identify and communicate actionable insights
Development & improvement
- Identify opportunities to improve systems, workflows, automation and reporting
- Lead development projects to enhance how RSBC uses data
- Explore opportunities to build a ‘single customer view’ across platforms
To be there for blind children and their families with specialist support throughout their journey.
This is an exciting moment to join King’s Trust International as we launch our ambitious new 10-year strategy. Working across more than 20 countries, we partner with governments, NGOs, and employers to create life-changing opportunities for young people.
We’re looking for a Monitoring, Evaluation and Learning (MEL) Manager to lead our work across our funded projects and play a vital role in helping achieve our ambition of reaching one million young people over the next decade.
In this role, you’ll lead MEL for projects funded by our partner, the Qatar Fund for Development (QFFD), helping us scale our impact while keeping evaluation quality high. As part of our Impact team, you’ll manage the full end-to-end MEL cycle for education projects funded by QFFD and delivered by our partners across Africa, Asia and the Caribbean.
What you’ll do
- Lead our robust end-to-end monitoring and evaluation systems across our funded projects
- Turn quantitative and qualitative data into clear, timely and high-quality reports to our funding partner
- Champion learning and continuous improvement, supporting projects to embed learning and reflection into their work
What you’ll bring
- Strong MEL expertise, ideally in an international development context
- Experience of working closely with, and reporting to, institutional funders
- Excellent communication, influencing, and relationship-building skills
You’ll be a collaborative, enthusiastic self-starter with a sharp eye for detail and a passion for improving outcomes for young people worldwide. If this sounds like you, we’d love to hear from you.
The client requests no contact from agencies or media sales.
We are recruiting for a temporary data & insight officer for an amazing health support charity. You will ensure the organisation manages their supporter data responsibly, facilitate effective use and development of data across the organisation and provide insight and analysis to increase fundraising potential.
3 days per week in the office, The role is 3 to 6 months and looking for an immediate start!
The Role
Donorfy Maintenance and Development
Enter supporter data into the database accurately and in a timely manner using Donorfy integrations or import tools
Liaise with internal and external contacts to agree schedules and formats for all regular financial and fundraising imports. Maintain relationships with solution providers and other related parties.
Day to day responsibility for data imports, data validation and data cleaning, to ensure accuracy of supporter information
Data Analysis & Reporting
In collaboration with colleagues across fundraising and marketing, identify areas for regular reporting to add value to existing processes and procedures and ensure these reports are delivered to schedule.
Explore and deliver analytics opportunities that enable the charity to make data-led strategic and tactical decisions
The Candidate
Experience of administering and maintaining a supporter database and developing the database to improve functionality across all areas of fundraising.
Experience extracting data from a CRM based on complex inclusion and exclusion criteria, A good understanding of segmentation and the effective use of supporter data for campaign purposes.
Good knowledge and experience of using a fundraising database for reporting and analysis.
Knowledge of GDPR and Fundraising Code of Practice as they relate to direct marketing and able to appropriately raise areas of non-compliance.
Proven ability to manage relationships with third party suppliers including fundraising platforms and mailing and fulfilment houses.
A good understanding of fundraising and how the effective use of data can drive supporter engagement and income growth.
Excellent lT skills, particularly with Microsoft Office and CRM like Donorfy
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Head of Evidence and Insights for a maternity cover contract. This is a great opportunity for someone looking for a move into the women’s sector or someone who has great practical and leadership experience as a manager who is ready to step up into a strategic, senior role.
Salary: £52,000 - £62,000 (paid on a pro-rata basis)
Location: Hammersmith with up to 3 days home working per week
Hours: 35 Hours per week
Contract: Start at the beginning of July for a fixed term contract for 9 months with a possibility of extension
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory DBS check. This role is also subject to Prison vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
This role is responsible for leading our Evidence and Insights team to ensure that we measure the effectiveness and impact of our services and communicate this to internal and external stakeholders in engaging ways. You will deliver on Advance’s strategic priorities with regards to service contracts, data, monitoring and evaluation, as well as organisational evidence to build strategy, policies and practices that focus on the organisation’s development, effectiveness and efficiencies. Working strategically with the team you will turn the data collected by Advance into actionable insights, so that we can better support the women accessing our services.
About You:
You are an experienced leader, who can set strategic direction and enable others to use evidence and learning to full effect across the organisation. You are aware of the wider ‘evidence gaps’ in the women’s sector and lead on the development and external dissemination of Advance’s impact data in order to influence policy and practice. You have the gravitas, credibility and influence to engage and galvanise your colleagues and wider sector peers and stakeholders in new ways of working, innovative data methodology and critical thinking based on evidence and insights.
How to apply:
Please submit your up to date CV along with a covering letter via our applicant tracking system
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Closing Date for Applications: 6th May 2026
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Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
Join our team and enjoy a range of exciting benefits designed to support your growth and wellbeing!
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A 35-hour working week
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An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
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Additional days off to celebrate International Women’s Day, and for religious observance and moving home
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Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
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Pension scheme
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Enhanced maternity/adoption provision
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Access to our Employee Assistance Programme
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Employee eye-care scheme
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Clinical supervision for front line staff and first line management roles
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Refer a Friend Scheme - £250 for each referral who passes probation
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Organisation wide away days
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One-week paid carers’ s leave
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Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Our vision is a world in which women and children lead safe, equal, violence-free lives so that they can flourish and actively contribute to society.



The client requests no contact from agencies or media sales.
The Impact and Insight Officer exist to provide high quality data analysis, reporting and insight support across Battersea’s Impact & Evaluation (I&E) and Research & Insight (R&I) teams. It ensures colleagues have access to clear, accurate and timely data that supports monitoring, decision making and understanding the outcomes and impact of Battersea’s work.
This role sits at the same level as the Impact & Evaluation Officer, offering a complementary focus on data preparation, reporting, descriptive analysis, and survey/monitoring tool support. It reflects immediate organisational needs in 2026 and may be reviewed at the end of the FTC as part of wider consideration of team capacity.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym membership and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing Date: 6th May 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview Type & Date: Online interview (via MS Teams) with a data task - 18th/19th May 2026
For full details on the role, please download the recruitment pack.
To apply, please click on the "Apply" button.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Audience Research and Insight Analyst
Organisation: Greenpeace UK
Salary: £48,396 - £55,644 per annum + benefits
(Greenpeace UK normally offers at the starting point of the range)
Contract: Full-time, permanent (37.5 hours per week)
Location: Islington, London - hybrid working (40% in the office or as per business needs)
Charity People is proud to be supporting Greenpeace UK to recruit an Audience Research and Insight Analyst - a key role that brings together behavioural science, audience insight, and evidence-led strategy to support Greenpeace's campaigning and fundraising work.
This role will suit someone who is motivated by understanding why people think, feel, and act as they do and how behavioural and attitudinal insight can be applied to drive meaningful environmental and social change.
About the role
Sitting within Greenpeace UK's Insight and Analytics Team, this role works cross-organisationally with campaigners, organisers, and fundraisers to ensure audience evidence and behavioural insight shape strategy, communications, and supporter engagement.
You'll deliver end-to-end audience research, combining survey design, social listening, and external landscape analysis with behavioural science principles. A key part of the role is translating complex data into insight that teams can confidently use to inform real-world decisions and action.
Key responsibilities include:
- Designing and delivering audience and market research, applying behavioural science and psychology to understand motivations, barriers, and real-world decision-making
- Analysing quantitative and qualitative data and translating findings into clear, strategic, and actionable insight
- Conducting and interpreting social listening and external landscape analysis to track public attitudes, narratives, and emerging trends
- Applying behavioural frameworks to support campaign strategy, communications, and fundraising approaches
- Producing clear, engaging reports, dashboards, visualisations, and presentations for non-technical audiences
- Acting as a trusted insight partner across Greenpeace UK, supporting teams to embed evidence into meaningful decisions
About you
You'll be analytically strong, curious about people, and motivated by the impact insight can have when it is applied well.
You'll bring:
- Experience delivering audience or market research to inform strategic thinking and decision-making
- Strong understanding of research methodologies, particularly questionnaire design
- Experience using social listening tools such as Talkwalker, Brandwatch, or similar
- An interest in, or experience applying, behavioural science or psychology within an audience, campaigning, or policy context
- Confidence communicating complex insight clearly and engagingly to a range of stakeholders
You'll be someone who values collaboration, is comfortable working across teams, and wants your work to contribute directly to social and environmental change.
Why Greenpeace UK?
Greenpeace UK is a bold, values-driven organisation with a global reputation for evidence-led campaigning. You'll be part of a collaborative and supportive environment where insight genuinely influences strategy - and where your work helps protect the planet and advance environmental justice.
Commitment to Diversity
Greenpeace is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
Guaranteed Interview Scheme (GIS)
Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we're committed to doing what we can to correct this.
As part of our commitment to increasing representation of people from underrepresented communities in the environmental sector, we are piloting a Guaranteed Interview Scheme (GIS) as a new approach to make our recruitment more equitable. If you identify as a person of colour, you can choose to opt in to the Guaranteed Interview Scheme at the application stage.
We will aim to offer everyone who opts into the scheme and meets the essential criteria a first-stage interview or assessment. While we fully intend to honour this, exceptionally high application volumes may affect our capacity. If so, we will communicate clearly and keep candidates informed as we continue to learn and improve.
How to apply
This role is being recruited through Charity People.
Key dates:
- Advert closing date: 5 May 2026 at 9:00am
- First-stage interviews: Week commencing 11 May 2026
- Second-stage interviews / task: Week commencing 18 May 2026
Please note that dates may be subject to change depending on application volume.
For more information or an informal conversation, please contact Abi Blank at Charity People.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Location
Hybrid (most ASH staff go into our Vauxhall office 1-2 days per week. However, we are open to fully remote working for the right candidate). This is a UK-based role; applicants must have the right to work in the UK for at least two years to be considered. ASH is unable to sponsor working visas.
About ASH
Action on Smoking and Health (ASH) is a leading public health charity working to eliminate the harm caused by tobacco. We work with government, parliamentarians, the NHS, researchers and civil society to deliver policies that reduce smoking and support people to quit, with the ultimate aim of ending smoking in the UK.
A key part of ASH’s work is supporting and convening professional networks that bring together organisations and experts working to reduce smoking harms across different sectors.
Purpose of the Role
The Stakeholder Engagement and Network Co-ordinator will support and strengthen several of ASH’s key professional networks, ensuring they operate effectively and maximise their impact on policy and practice. The post holder will maintain strong engagement with network members, facilitate collaboration across sectors, and ensure insights from networks inform ASH’s policy and communications work.
The role will also lead on the development of a new Lived Experience Network, enabling people with current or past experience of smoking to inform ASH’s policy work.
In addition, the post holder will support organisations to sign up to and engage with the newly launched Pledge for a Smokefree UK, helping to build a broad coalition of support for ending smoking.
Over the coming year it is anticipated that there will be a high volume of government consultations on tobacco as government prepares to implement the powers in the Tobacco and Vapes Act. The input of our professional networks into these consultations will be an additional priority.
What We Offer
- The opportunity to contribute to major public health progress by helping to end smoking.
- A supportive and collaborative team environment.
- Flexible and hybrid working arrangements.
Person Specification
Essential
- Experience coordinating networks, coalitions, partnerships or stakeholder groups
- Excellent interpersonal skills with any ability to manage challenging relationships, ensure compromise and rally stakeholders around a unified message
- Ability to engage with a wide range of stakeholders across health, policy and voluntary sectors.
- Strong organisational skills and ability to manage multiple projects simultaneously whilst delivering to deadlines.
- Good attention to detail, in particular in written communications.
- Interest in public health policy and health inequalities.
- Ability to take complex or controversial topics and communicate them in a clear, easy to understand way with clear actions to take.
- Ability to work independently and drive projects from concept to completion.
- Ability to work collaboratively within a small team.
Desirable
- Experience working in public health, health policy or the voluntary sector.
- Experience supporting events, meetings or stakeholder engagement activities.
- Experience involving people with lived experience in policy or advocacy work.
- Understanding of tobacco control policy in the UK.
Application process and interviews
Please submit your CV and cover letter via Charity Jobs by 11:30pm Monday 18th May.
Successful applicants will be asked to complete a timed written task the week commencing 25th May and a final shortlist will be invited to interview at the ASH office in Vauxhall on Tuesday 9th June, with a start date as soon as possible.
We apologise that due to the expected high levels of applications we may not be able to reply to all candidates. If you have not heard from us by 25th May please assume you have not been shortlisted.
If cost is a barrier to attending a London-based interview, please let us know and we can help with booking your travel. Please let us know if you require any additional support or reasonable adjustments for the application or interview. We really want our process to feel accessible.
At ASH we are committed to ensuring our staff are representative of the diverse world around us and therefore we encourage candidates with a range of lived and professional experiences to apply. We particularly welcome applications from people of colour, LGBTQ+ people and disabled people. We will use positive action under the Equality Act 2010 to appoint from these underrepresented groups if two candidates are equally qualified.
The client requests no contact from agencies or media sales.

