Membership & CRM Officer

Membership & CRM Officer  

Bristol (Hybrid) 

£32,000

Permanent, Full-time (Part-time may be considered) 

If you are a whizz with Excel and adept at getting the most from complex databases, but also a great communicator and administrator (confident responding to many varied queries, super organised and passionate about process improvement), we’d love to hear from you. 

Are you passionate about combining data expertise with exceptional customer service? Our client is looking for a Membership and CRM Officer who loves data as much as people—combining advanced Excel skills and database expertise with outstanding communication and administrative skills.  

You will independently manage membership subscription processes and grants administration, respond to member queries and ensure the CRM systems run smoothly. This is an exciting opportunity to make a real impact in a mission-driven organisation. 

What You’ll Do 

·                Administer membership applications, renewals, and payments 

·                Provide excellent support to members and delegates and respond to enquiries 

·                Maintain, optimise and troubleshoot multiple CRM systems, ensuring data accuracy and compliance 

·                Develop and generate reports and insights to inform decision-making 

·                Support grants administration and committee processes 

·                Collaborate across teams to improve systems and member engagement

What They’re Looking For 

·                Customer service skills and professional written and verbal communication 

·                Proficiency with Microsoft suite 

·                Advanced Excel skills (Power BI experience is a bonus) 

·                Proven experience managing and developing CRM systems and complex databases 

·                Strong organisational skills and attention to detail 

·                Customer-focused mindset with the ability to build positive relationships 

·                Experience in membership/subscription administration or similar is desirable 

Why Join Them? 

·                Hybrid working  - Tuesdays and Wednesdays in the North Bristol office (with flexibility where needed) 

·                Flexitime system 

·                26 days annual leave minimum, plus bank holidays   

·                Health and Wellbeing Cash Plan – private GP, cash back for dentist, opticians, physio and more   

·                Salary Extras scheme   

·                Refer a friend scheme    

·                Employee Assistance Programme   

·                Be part of a charity that makes a difference in healthcare 

·                Collaborative and supportive team environment 

Our client is a UK charity and membership organisation that brings together scientists, clinicians, and nurses who work with hormones, to improve lives. Hormones matter; they control almost every function in the body, and when things go wrong, they cause some of the most common - and some of the rarest - health conditions.