Clinical Administrator

Job Title: Clinical Administrator

Salary: c.£25,000 per annum

Hours: Full time, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm. This post is open to job sharing.

Contract Type: Permanent

Location: Birmingham

Reports to: Centre Manager

 

THE CHARITY

Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.

James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.   

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.  We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 4,300 men who might otherwise have been unable to access the support they desperately need.

In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

THE OPPORTUNITY

We are looking to recruit a Clinical Administrator to support the administration and operations processes at our new James’ Place centre in Birmingham, due to open in Spring 2026. You will be the first point of contact for men who are experiencing a suicidal crisis and their supporters and will take a key role in in facilitating a warm and welcoming introduction to the centre. You will be expected to set and maintain the tone of the experience at James’ Place and provide efficient and effective administrative support to the centre team. Under the guidance of the Centre Manager, you will process referrals, conduct accurate record keeping and help to ensure the centre runs safely and smoothly.

KEY RESPONSIBILITIES

Clinical Administration

·        Covering daily administrative tasks and duties at James’ Place Birmingham including:

·        Being the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries.

·        Dealing with enquiries over email and telephone, scheduling/amending appointments and taking messages as required.

·        Speaking to men in distress who have contacted the centre and, where appropriate, taking self-referrals over the phone.

·        Processing referrals and maintaining accurate records at all times in line with our administrative procedures.

·        Supporting users of the service to access information about other agencies.

·        Maintaining an effective appointment system ensuring all the resources at James’ Place are used efficiently.

·        Recording and collating data to support the effective evaluation and monitoring of James’ Place.

·        Providing admin support to the wider team as required e.g. recording and sharing meeting minutes.

 

Operations

·        Maintaining a safe and tidy environment in all areas of the centre and monitoring/replenishing stocks.

·        Supporting the Centre Manager to conduct routine Health & Safety checks and assessments.

·        Completing electronic filing, shredding, and general office admin.

·        Providing occasional administrative support to the Centre Manager, Head of Centre, and the Senior Management Team. 

·        Following Health and Safety procedures around safety alarms, security, heating, lighting, electrical equipment, and lone working.

·        Managing refuse and recycling collections, ensuring it is collected by the contractors each week.

 

Values      

·        Welcoming men and their supporters into the centre, maintaining a calm and caring approach with all those who are seeking support from our services.

·        Treating every person who contacts us with respect and offering them support in line with our values, policies, and procedures.

·        Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work.

PERSON SPECIFICATION

This role requires someone with both excellent people and organisational skills and the ability to communicate compassionately, both verbally and in writing, with a range of stakeholders. Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars. You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping.  You will support the wider teams to deliver our effective intervention, therefore an ability to work collaboratively is essential. You will be able to work proactively and have a high level of attention to detail.

Essential

Knowledge, Skills and Experience

 

·        Strong communication skills, both written and verbal

·        Excellent interpersonal skills with the ability to remain calm and caring in challenging situations

·        Ability to manage time effectively, prioritise workload and meet deadlines

·        Ability to maintain accurate records and follow set procedures

·        Strong IT skills with the ability to learn new systems quickly and efficiently

·        Knowledge of relevant Data Protection Regulation

·        Knowledge and understanding of safeguarding procedures

·        Ability to work in a therapeutic environment

·        A high level of attention to detail

·        Ability to maintain your own personal safety and the safety of colleagues and visitors to the centre

Values

·        Ability to engage with James’ Place values

·        Ability to promote people’s equality, diversity and rights

·        Ability to work collaboratively and demonstrate commitment to co-production

·        Ability to be transparent, honest and show discretion when needed

·        Commitment to suicide prevention and working with men in a suicidal crisis

Desirable

·        Experience of working in a therapeutic environment or health-based setting

·        Knowledge of relevant Health and Safety procedures

WE OFFER

·        A 7% employer contributory pension scheme

·        Family friendly policies

·        Death in service insurance scheme

·        25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period

HOW TO APPLY

To apply, please see instructions on the attached document.

Closing date: 9am on Wednesday 11th March 2026

Interview date:

First round interviews aim to be held w/c 16th March via MS Teams

Second round interviews aim to be held w/c 25th March in person

Our aim is to a team who are representative of the communities of men who will access treatment at James' Place Birmingham. We particularly encourage applications from underrepresented groups and those who have experience delivering therapy within culturally diverse communities, particularly in widely spoken languages within those communities.

 

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

 

If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.

 

Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.