Volunteer Retail Assistant

St Helena Hospice

Essex (On-site)

Unpaid role, expenses not paid

Voluntary

Actively Interviewing

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Job description

We're looking for volunteers to assist with the day to day running of our shops located across north east Essex. Volunteer vacancies are available in various shop locations.

Duties of the role include the following:

(Note - Not all the tasks apply to every shop and will be dependent on which shop; type of tasks required for that area and your level of experience)

Customer service
Operating till & cash handling
Signing customers up to Gift Aid scheme & inputting gift aid data if required
Preparing donated goods for sale
Ensuring recyclable goods are put in appropriate place
Pricing as outlined by the shop manager
Display and merchandising (may include transferring items from one display to another)
Stock control
Sorting donated goods (this may include lifting or moving moderately heavy items such as sacks of donated clothes or boxes containing books in some areas)
Light cleaning duties and using an iron or steamer to press donated clothes

For coffee shops only:

Operating coffee machines, serving customers and clearing and wiping down tables
Ensure good food hygiene, health and safety and fire regulations are adhered to at all times

Training & supervision

All required training, including till operation, gift aid and health & safety will be provided.
For coffee shops you will be required to undertake online food hygiene training courses.

Knowledge & experience required

Some customer service experience would be advantageous
Ability to remain calm while listening to a customer complaint
Ability to handle cash
Excellent communication skills
Previous experience of working or volunteering in a retail environment desirable
Ability to use electronic tills and devices
Friendly and approachable manner

Personal attributes