Weekend Assistant – Charity Shop, Hornsey

The role

We are looking for a Weekend Assistant to join our Hornsey shop team. You will help the shop run smoothly, provide an excellent experience for customers and donors, and support our fundraising targets. This is a responsible role where you will take ownership of the shop on shift, help drive shop performance, and ensure income is maximised while delivering excellent customer service.

About the role

·       Take responsibility for the safe opening and closing of the shop during your shifts (keyholder duties, with full training provided).

·       Deliver friendly, inclusive, and professional customer service to everyone visiting or donating.

·       Play an active role in maximising shop income and sales so the charity can continue delivering its services.

·       Process donations: sort, quality-check, price, and merchandise stock to maximise sales.

·       Maintain high standards of cleanliness, presentation, and visual merchandising on the shop floor.

·       Operate the till, handle cash, and follow agreed procedures.

·       Support and work alongside volunteers, helping them feel welcomed, valued, and confident.

·       Help maintain a safe, welcoming, and inclusive environment in line with the charity’s policies and values.

About you

·       Experience in retail, customer service, or a similar role (paid or voluntary).

·       Confident, friendly, and customer-focused approach.

·       Reliable and able to take responsibility when on duty.

·       Organised, with good attention to detail.

·       A team player, happy to support volunteers.

·       Physically able to move and handle donations safely.