IT Support Volunteer

The Holly Lodge Centre

Richmond, Greater London (On-site)

Unpaid role, expenses not paid

Voluntary

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Job description

Are you an IT whizz with some ad hoc time to give to a small local charity?
Come and join the Holly Lodge Centre!

We’re a hidden gem of social good in the heart of Richmond Park. Founded with a heartfelt mission, we deliver joyful, enriching experiences that promote wellbeing, spark curiosity and help every visitor feel connected to the wonders of Richmond Park. We’re especially proud that over 50% of our programmes focus on SEND (Special Educational Needs and Disabilities).

We’re looking for someone reliable and flexible, with strong communication and organisational skills and a natural flair for problem-solving. You’re comfortable adapting to changing priorities and happy to roll up your sleeves when needed.

We’re a small team of six (mostly part-time). While we support one another with day-to-day IT issues, you’ll be the go-to person for things like:

Setting up new users and workstations

Troubleshooting issues (e.g. scanner or SharePoint connections)

Supporting the phone system

Advising on wider IT needs

Recent projects have included supporting an office move and IT setup, working with The Royal Parks to deliver a new internet connection, rolling out two-tier security logins for staff and volunteers, and upgrading systems ahead of Windows 10 support ending.

Skills and experience

Formal qualifications aren’t required, but professional or personal IT experience will be very useful. We use Microsoft 365, so familiarity with this — and a willingness to learn the platforms and programmes we use — is essential.

Experience or knowledge in the following areas would be particularly helpful: