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Page 4 of 8
Edinburgh (Hybrid)
£26,838 - £30,408 per year
Full-time
Permanent or contract (2 Year Fixed Term Contract )
Job description

Working within the Money Advice Service, the Senior MAS Adviser supports clients with a range of debt and welfare rights issues, providing advice and information in person, via email and on the phone. 

This includes: 

  • Using independent information sources and internal tools to provide holistic debt and benefits advice, reviewing and translating complex information to clients to ensure they understand the options available to them 

  • Delivering advice on a wide range of topics, such as debt, housing and welfare, in line with the Scottish National Standards 

  • Analysing, interpreting and recording information to the required quality standards 

Responsibilities 

Advice Work and Support 

  • Deliver advice and support to individuals and families who are using a foodbank or have used a foodbank in the past 

  • Attend foodbank sessions to provide in-person advice and engage new clients 

  • Deliver advice remotely by phone and email 

  • Ensure accurate information and advice is given 

  • Assist in audit processes 

  • Attend training relevant to the Financial Inclusion sector to ensure knowledge and understanding of current legislation is up to date 

Case Management  

  • Carry a specialist case load and deliver ongoing support to clients 

  • Manage referrals to external agencies and partner organisations 

Project Reporting and Statistics  

  • Ensure that accurate, legible and comprehensive case records are kept (in line with FCA and SNS) 

  • Ensure that accurate statistics are available for reports as required 

  Other duties 

  • Take responsibility for maintaining records and completing reports on work and activities as required for funders and auditors

  • Adhere to the policies and procedures of Edinburgh Food Project 

  • Any other reasonable tasks as requested by the senior management team 

Application resources
Posted by
Edinburgh Food Project View profile Company size Size: 6 - 10
Posted on: 29 May 2024
Closing date: 10 June 2024 at 09:00
Tags: Admin,Advice, Information

The client requests no contact from agencies or media sales.