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Page 11 of 17
High Wycombe, Buckinghamshire (On-site)
£28,000
Full-time
Permanent
Job description

Job description:

Product & Partnership Co-ordinator: (Full Time)

Hybrid- Required to be on the office 3 days a week Tuesday- Thursday (High Wycombe, Bucks)

Contract: Full time

The opportunity: An exciting opportunity to join our Customer Experience Team. The Product & Partnership co-ordinator role will be responsible for the development and delivery of product, ensuring its alignment with CSSC Member's needs, market demands and company goals, to widen and improve the product portfolio.

The role will involve identifying and securing new partnership opportunities, in addition to maintaining positive relationships to ensure high levels of member and partner satisfaction.

You will be reporting to Sam Dove, Product & Partnership Manager.

What you will do:

  • Collaborate with the Partnerships manager, to identify and evaluate potential new partners in line with the Product Roadmap and recruitment opportunities to help drive member engagement.
  • Assist with management of current relationships, product development, internal and external queries and implementing the product strategy.
  • Conduct market research and analyse user feedback to identify new product opportunities and improvements.
  • Collaborate with stakeholders to define the product’s target audience, positioning, and competitive landscape.
  • Oversee the end-to-end product lifecycle, from concept to launch, ensuring that product milestones are met.
  • Review customer journeys with the assigned product portfolio to understand any pain points and suggest improvements.
  • Conduct regular analysis of user data, customer feedback, and market trends to inform product decisions.
  • Act as the liaison between cross-functional teams, ensuring clear communication and alignment on product goals.
  • Manage relationships with internal and external stakeholders to gather input and feedback.
  • Collaborate with marketing and sales teams to plan go-to-market strategies, ensuring successful product launches.
  • Monitor post-launch product performance and customer feedback, adjusting the product as necessary.
  • Deliver product updates to internal teams regarding new product launches and changes, as well as support with volunteer member benefit development.

About you:

  • Proven track record in negotiating and managing partnerships.
  • Proven track record of launching and managing successful products.
  • Excellent communication and interpersonal skills for collaboration with cross-functional teams.
  • Keen eye for detail and understanding of UX best practises.
  • Ability to prioritise tasks effectively and manage competing demands.
  • Ability to manage multiple priorities and meet deadlines.
  • Problem solver, personable and positive attitude.
  • Good team player, self-motivated and able to work on own initiative.
  • Ability to regularly communicate updates to the appropriate stakeholders.
  • To maintain a good relationship with all key teams - Marketing, Creative, Social, Volunteers and Events

Key Skills & Experience:

  • At least 1 years’ experience in a partnership management or relationship management role
  • Experience working in agile development environments.
  • Excellent editing, copy writing and proof-reading skills.
  • Attention to detail.
  • Ability to balance conflicting and changing demands through prioritisation.
  • Collaborative approach and ability to build relationships across various departments.

What can we offer you?

  • 24 ½ days annual leave + Bank Holidays
  • Free CSSC Membership
  • 90 minutes of wellbeing time, per week
  • Excellent company pension schemes available
  • Training and Development opportunities
  • Access to Employee Assistance Programme
  • Cycle to Work Scheme

About us:

CSSC is a membership organisation for all civil service and public sector employees supported by 1,000 volunteers. We provide opportunities for our 125,000 members to enjoy fitness and leisure activities as well as over 4,000 ways for them to save money.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company pension
  • Cycle to work scheme

Ability to commute/relocate:

  • High Wycombe: reliably commute or plan to relocate before starting work (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Pay: From £28,000.00 per year

Organisation
CSSC View profile Organisation type Non Charity Employer Company size 51 - 100

We are a not-for-profit, membership, organisation for over 124,000 colleagues from the civil service and public sector.

Posted on: 30 January 2026
Closing date: 26 February 2026 at 10:20
Tags: Campaigns

The client requests no contact from agencies or media sales.