Mediation and Separated Parents Service Manager

Kapella, formerly part of Relate, offers a range of services that focus on building better relationships and improve the wellbeing of families and individuals.

We are at an exciting new phase of growth and are looking to expand the current service offering and extend our reach across Birmingham, the Black Country and surrounding areas.

We are looking for an experienced Service Manager to lead and grow our Mediation and Child Contact Services, helping families resolve conflict, support separated parents, and provide safe child focused contact.

What you’ll do

• Develop the of mediation, separated parents, and child contact services in line with Kapella’s strategic plan.
• Oversee service operations, including case management, referral pathways, staffing, scheduling and budgets.
• Line manage a dedicated team of staff, volunteers and placements.
• Manage Safeguarding and ensure compliance with national standards (FMC, NACCC, LAA).
• Build strong partnerships with local agencies, commissioners and funders, identifying opportunities for growth and collaboration.
• Monitor performance and impact, ensuring continuous improvement.

What we’re looking for

• Service Management experience within mediation, family support, parental conflict or similar.
• Proven leadership skills, including team management, contract and budget management.
• Strong safeguarding knowledge and experience handling complex safeguarding issues.
• Excellent communication and partnership-building abilities, with confidence representing services externally.
• A strategic, creative and solution-focused approach
• The ability to balance the Charity’s mission with service quality and financial viability.

Why join Kapella?

• Be part of a values-driven organisation making a real difference to families in conflict.
• Shape a growing service and lead the development of an exciting new Child Contact Centre.
• Work within a supportive, collaborative team with opportunities for development.

Flexibility in working hours to meet service needs and manage risk or safety concerns is needed and some evening hours may be required and some travelling to other offices and external meeting will be necessary.  Ideally it’s a full-time (37.5 hours per week), but we are open to 4 days or part time working arrangements for the right person. 

The post is based at the Birmingham Office, with some hybrid working available.  We offer ongoing development, 25 days leave, professional development, a pension scheme and staff wellbeing support.

Deadline for applications Thursday 18 September 2025
Interviews will be held 23 and 24 September 2025