Management support officer jobs

Employee Relations Advisor

We are seeking experienced Employee Relations Advisors to manage complex casework and support managers in a fast paced, people focused organisation.

Position: Employee Relations Advisor
Salary: £36,073 per annum dependant on experience
Location: Manchester, Trafford with hybrid working 20 to 40 percent office based
Hours: 35 hours per week, Monday to Friday
Contract: Permanent and Fixed Term Contract opportunities available
Closing Date: 8 March 2026 at 23:00
Interview Date: Multi stage process which may include an in person interview

Early applications are encouraged as the advert may close ahead of the stated date. Previous applicants within the last 12 weeks may not apply.

About the Role

This is an opportunity to join a busy and collaborative Employee Relations team, supporting managers across a diverse and multi-site organisation. Reporting to an Employee Relations Team Manager, you will play a key role in delivering a high quality HR service and ensuring fair and consistent outcomes across a broad range of employee relations matters.

Key responsibilities include:

• Providing timely, high quality advice, guidance and coaching to managers on employee relations issues
• Managing a varied caseload including high volume and complex cases
• Taking ownership of cases from start to finish, ensuring accurate documentation and clear communication throughout
• Identifying trends and contributing to continuous improvement in employee relations practices
• Supporting the development of management capability through education and proactive guidance

About You

You will bring strong technical knowledge alongside the confidence to influence and support managers in a pragmatic and solutions focused way.

You will have:

• A solid understanding of employment law
• CIPD qualification or demonstrable experience as an Employee Relations Advisor
• Experience managing high volume and complex casework within a multi-site organisation
• The ability to translate business challenges into practical and compliant solutions
• Strong organisational skills with the ability to prioritise effectively
• A proactive, collaborative approach with energy and enthusiasm for delivering an excellent service

About the Organisation

This organisation is one of the UK’s leading housing associations and developers, providing high quality homes to hundreds of thousands of people across London, the South East and the North West. With people at the heart of its mission, it is committed to creating inclusive communities and an inclusive workplace where everyone feels valued.

Diversity and inclusion are central to how the organisation operates, with a strong focus on fairness, transparency and equal opportunity. Sustainability and long term social impact also underpin its work, reflecting a commitment to building better futures for the communities it serves.

Other roles you may have experience of could include: HR Advisor, Senior HR Advisor, People Advisor, HR Business Partner, Employee Relations Officer, HR Consultant, ER Consultant.

If you are looking to join a values driven organisation where your expertise in employee relations will make a tangible impact, we would welcome your application.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Do you want to help shape strategy by turning data and evidence into insight that drives mission, growth, and learning? Do you have the skills to help a complex organisation understand what is working, what could improve, and how to adapt in a meaningful way?

The Diocese of Rochester is seeking a Data Insights & Evaluation Adviser to lead the development of a coherent, organisation-wide approach to data, evaluation, and learning across the Called Together programme. This role goes beyond routine data collection or dashboard creation – it’s about sense-making, judgement, and enabling learning to support parishes, deaneries, and diocesan teams in achieving sustainable impact.

This is an exciting role for someone with analytical expertise, strong communication skills, and the ability to work relationally across a wide range of stakeholders.

About the Role

· You will provide leadership in monitoring, evaluation, and learning (MEL), ensuring data and evidence are used effectively to inform decisions and enhance mission. Your key responsibilities will include:

· Leading on data, insights, and evaluation across the Diocese to inform strategy and action

· Integrating quantitative and qualitative evidence from parishes, programmes, and external sources

· Translating complex data into clear, accessible insights and narratives

· Designing and embedding a comprehensive MEL framework with appropriate indicators and learning loops

· Designing, building, and maintaining dashboards and visual tools (e.g. Power BI)

· Producing reports for governance, leadership, and project teams

· Providing analytical support to enable data-driven decision-making and project delivery

· Ensuring data integrity, quality, security, and GDPR compliance

· Collaborating with national Church teams and external partners to align evaluation with wider priorities

About You

· A minimum of five years’ relevant professional experience in data, insights, evaluation, research, MEL, or learning-focused roles, with evidence of senior responsibility, autonomy, sound judgement, and practical organisational application.

· Aligned with the mission and ethos of the Christian Church and the Diocese of Rochester

· Educated to degree level in a relevant field, or with equivalent professional experience

· Experienced in data, insights, or evaluation activity in complex, multi-stakeholder environments

· Skilled in working with both quantitative and qualitative data to generate actionable insights

· Proficient in Microsoft Excel (advanced formulas, pivot tables, data modelling) and Power BI (DAX / M code)

· An excellent communicator, able to present findings to senior leaders while working constructively with colleagues unfamiliar with data

· Organised, flexible, and able to travel across the Diocese, including occasional evenings or weekends

It would be advantageous if you also:

· Have experience in charity, voluntary, public, or faith-based sectors where impact is complex

· Understand the structure and culture of the Church of England, dioceses, and parish life

What we can offer:

• Flexible working and TOIL
• Generous holiday entitlement
• Contributory pension scheme
• Access to an Employee Assistance Programme and counselling service

The Diocese is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.

The wider a group’s diversity, the smarter, wiser, and more compassionate and creative its decision making becomes.
We are committed to achieving diversity throughout our Diocese by seeking UKME/GMH colleagues and those from a wide range of backgrounds, to help us create a culture of inclusion and belonging.

Closing date for applications: 8 March 2026

Interviews will be held on:  16 March 2026

Employee Relations Advisor

We are seeking experienced Employee Relations Advisors to manage complex casework and support managers in a fast paced, people focused organisation.

Position: Employee Relations Advisor
Salary: £40,649 per annum London weighted, dependent on experience
Location: London Stratford with hybrid working 20 to 40 percent office based
Hours: 35 hours per week, Monday to Friday
Contract: Permanent and Fixed Term Contract opportunities available
Closing Date: 8 March 2026 at 23:00
Interview Date: Multi stage process which may include an in person interview

Early applications are encouraged as the advert may close ahead of the stated date. Previous applicants within the last 12 weeks may not apply.

About the Role

This is an opportunity to join a busy and collaborative Employee Relations team, supporting managers across a diverse and multi-site organisation. Reporting to an Employee Relations Team Manager, you will play a key role in delivering a high quality HR service and ensuring fair and consistent outcomes across a broad range of employee relations matters.

Key responsibilities include:

• Providing timely, high quality advice, guidance and coaching to managers on employee relations issues
• Managing a varied caseload including high volume and complex cases
• Taking ownership of cases from start to finish, ensuring accurate documentation and clear communication throughout
• Identifying trends and contributing to continuous improvement in employee relations practices
• Supporting the development of management capability through education and proactive guidance

About You

You will bring strong technical knowledge alongside the confidence to influence and support managers in a pragmatic and solutions focused way.

You will have:

• A solid understanding of employment law
• CIPD qualification or demonstrable experience as an Employee Relations Advisor
• Experience managing high volume and complex casework within a multi-site organisation
• The ability to translate business challenges into practical and compliant solutions
• Strong organisational skills with the ability to prioritise effectively
• A proactive, collaborative approach with energy and enthusiasm for delivering an excellent service

About the Organisation

This organisation is one of the UK’s leading housing associations and developers, providing high quality homes to hundreds of thousands of people across London, the South East and the North West. With people at the heart of its mission, it is committed to creating inclusive communities and an inclusive workplace where everyone feels valued.

Diversity and inclusion are central to how the organisation operates, with a strong focus on fairness, transparency and equal opportunity. Sustainability and long term social impact also underpin its work, reflecting a commitment to building better futures for the communities it serves.

Other roles you may have experience of could include: HR Advisor, Senior HR Advisor, People Advisor, HR Business Partner, Employee Relations Officer, HR Consultant, ER Consultant.

If you are looking to join a values driven organisation where your expertise in employee relations will make a tangible impact, we would welcome your application.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

Sitting within our people and organisational development team and reporting into the senior learning & organisational development manager, you’ll support us with a wide range of administrative duties across the learning & development; people; equity, diversity and inclusion (EDI) and internal communications & engagement functions.

As the first point of contact for all learning management system (LMS) user and administrative queries you’ll maintain and housekeep our LMS as well as help coordinate and administer internal and external training programmes, workshops and learning events. You’ll also provide administrative support across our core people activities, including invoicing, onboarding, offboarding, and the employee lifecycle processes.

You’ll use our HR management systems to develop and maintain regular people management reports and liaise with the people and EDI teams to ensure employee and training records are updated.

About you

You’ll have experience of working with information systems ideally within a HR function and be able to use an administrative system or database. You’ll have the ability to work as part of a small hybrid team and possess strong organisational skills and excellent written and verbal communications skills allowing you to always work together when in the office or when working from home. You’ll understand the importance of working accurately and with attention to detail within a confidential framework and can plan and organise your own workload.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home with a minimum 2 days in the office which will be Tuesday and Wednesday.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date Monday, 9 March 2026 9 am

Interview date week commencing 16 March 2026

We reserve the right to close this advert early subject to volume of applicants.  Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

• To provide excellent and comprehensive administrative support to the Chief Executive Officer (CEO), the Senior Leadership Team (SLT), and the Board of Trustees. 

• To set up and maintain appropriate, effective and efficient office and administration systems as required. 

Job Title: Health Advocate Educator - Maternity Cover

Location: Warwickshire
Salary: £25,857.12 per annum
Contract type: Full Time, Fixed Term (Until 1 April 2027 - Maternity cover)

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Domestic Abuse Health Advocate Educator supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

The Health Advocate Educator will support healthcare teams to identify domestic abuse at an early stage and ensure appropriate responses and referral pathways are offered to female, male and non-binary survivors of domestic violence and abuse. In addition, the post holder will directly support survivors of domestic abuse and hold their own case load.

The post holder will collaborate with the local ICB and Service Manager to strengthen connections with healthcare teams and create effective partnerships that support survivors. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 9 March 2026

Interview Date: 16 March 2026

Office & HR Assistant (10 month fixed term contract, maternity cover)

Aga Khan Foundation

The position

To support the AKF(UK) team by running efficient and effective systems for front office and office operations. To support the Head of HR and work closely with the HR Officer in HR Administration. To cover for PA duties to the CEO when the PA to the CEO and Office Administrator is not available. This support and coordination role will help the office as a whole to sustain high professional standards and effectiveness. The Office & HR Assistant is responsible for: office administration (50%), HR, Health& Safety & security administration (45%), and IT administration (5%).

KEY RESPONSIBILITIES AND CORE TECHNICAL COMPETENCIES

Office administration (50%)

• Answer the AKF UK main phone line and pass on messages to AKF (UK) employees as appropriate
• Open and process the post at the Aga Khan Centre and deliver to the relevant AKF (UK) employee
• Manage the “front office” email account and ensure emails are replied to or forwarded to the relevant AKF (UK) employee
• Support the greeting and receiving of AKF (UK) guests at AKC
• Book meeting rooms at AKC for colleagues and external partners and arrange catering as required
• Support AKF(UK) events, facilitate and support hosting of meetings and events for partners, including travel, visas, accommodation, and catering; this may require some out of office duties
• Manage the meeting schedule for All Staff Meetings
• Support the management of the organisation’s travel agent
• Support the management of the organisation’s mobile phone provider
• Arrange couriers for AKF (UK) employees as required
• Collect and maintain a detailed inventory of office equipment, IT equipment (mobile phones, laptops, desktops etc) and supplies
• Maintain the equipment purchasing guide with input from the IT Department
• Support the management of GDPR data lists and data requests

 
HR, Health, safety & security administration (45%)

• Maintain a detailed contact list for all AKF (UK) employees and keep it up to date
• Keep the AKF (UK) Emergency WhatsApp group up to date and share emergency messages as required
• Support recruitment processes by placing job adverts internally and externally
• Preparing and sending out offer letters and contracts as directed by the Head of HR
• Support the onboarding process including sending reference requests and background check requests
• Arrange induction and logistical arrangements for new employees including setting up phone, email, mobile, laptop, etc and purchasing new equipment as necessary
• Add new members to benefit schemes such as the private healthcare plan 
• Arrange leaving process for AKF (UK) employees and ensure all equipment is returned
• Support the Head of HR with the administration of the HR Management System (MyAKF)
• Troubleshoot any issues or problems with the MyAKF HR system, working with the MyAKF helpdesk
• Provide MyAKF system training to new starters.
• Draft visa sponsorship letters for all AKF (UK) employees and submit for approval and signature
• Provide Visa invitation letters to visiting delegates/employees.
• Coordinate with our travel insurance providers to arrange additional coverage for employee travel where required.
• Act as a Health and Safety Officer and Fire Marshal for AKF (UK)
• Act as a AKF (UK) First Aider including obtaining annual certification
• Create and cultivate an office culture that contributes to the happiness and well-being of all employees. 

IT administration (5%)

• Liaise with internal IT support as necessary to trouble-shoot issues and order equipment
• Work with IT services to ensure that all software is updated and maintained on individual’s computers and hardware on a regular basis.

Other

• Cover the PA to the CEO and Office Administrator’s workload during periods of sickness or annual leave

The requirements

Qualifications

• Educated to A-Levels desirable

Skills

• Highly organised with strong logistical skills and proven consistent attention to detail
• Strong interpersonal skills, tact, patience and ability to work in a cross-institutional, multicultural environment dealing with senior and high-level officials/persons and VIPs
• Excellent written communication and presentation skills and ability to draft and write effective copy and present to a range of audiences from senior-level to partners and suppliers
• Comfortable working independently and under minimal supervision but also forming an essential component of a team
• Strong operational and IT skills as well as an openness to learning new software and tools

Knowledge

• Knowledge of Microsoft Office Suite and Apple applications
• Keen interest in international development and improving knowledge of these issues will be a distinct advantage

Experience

• Proven strong experience of office administration
• HR administration experience is desirable.
• Proven ability to multitask in a busy, open-plan office environment; ability to work under pressure, juggling various requests and deadlines
• Proven ability to deliver a consistently high level of accuracy in preparing and entering information
• Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision; ability to anticipate issues or scenarios when planning calls, meetings, or business trips, and to address them proactively

Must have right to work in the UK.
Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.

Sector

Social Development

About the Agency

The Aga Khan Foundation is a leading global development organisation working to tackle the root causes of poverty. For more than 50 years, we have helped create strong community institutions that support sustainable, locally driven initiatives to improve the lives of millions of people. By combining local knowledge with global best practices, we strive to bring about transformative and long-lasting improvements to quality of life.

Working alongside the agencies of the Aga Khan Development Network and through partnerships with local communities, civil society and business as well as governments and international aid agencies, we are building a future where we all thrive together.

We are partnering with a complex, global charity operating across multiple jurisdictions, with an established international board structure and affiliated entities worldwide. The organisation delivers mission-driven impact at scale and requires robust, well-structured governance to support its global operations and regulatory responsibilities.

During a transitional period, they are seeking an experienced Interim Governance Specialist / Governance Lead to ensure continuity of governance oversight and board operations.

The Role

Working closely with the CEO, trustees and senior leadership team, you will oversee governance frameworks across the UK charity and its international affiliates. You will manage board and committee processes, provide expert governance advice, and ensure legal, regulatory and compliance risks are appropriately managed within a complex global structure.

Key Responsibilities

• Maintain and oversee governance policies and frameworks
• Manage International Board and Committee meeting cycles, including agendas, papers and minutes
• Provide strategic governance advice to trustees and senior stakeholders
• Ensure compliance with UK charity governance requirements
• Support oversight of legal, regulatory and contractual risk
• Promote strong governance standards across a geographically diverse organisation

About You

• Strong understanding of UK charity governance requirements
• Experience advising trustee boards and sub-committees at a strategic level
• Proven ability to manage complex board processes
• Excellent stakeholder engagement and communication skills
• Strong organisational and problem-solving capabilities
• Experience working across international or multi-jurisdictional structures is desirable

This is a high-impact interim role within a values-led, globally connected charity environment, offering a flexible remote-first culture and the opportunity to operate at board level.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Barnet Mencap provides support for children and adults with learning disabilities/autism and their family carers.

We are looking for an experienced Finance Officer to join our successful Project Support Team.

You will:

• Provide an effective finance service for Barnet Mencap
• Have good interpersonal skills working as part of the administrative team
• Ensure the timely payment of invoices, bills and maintain accurate finance records
• Plan, monitor and review budgets
• Produce accurate and accessible financial data
• Managing accounting and payroll systems (ideally knowledge of Sage)

We know work/life balance is incredibly important, as well as job satisfaction. We offer 24 days of annual leave per year (plus Bank Holidays), as well as a TOIL system which allows our staff to work more flexibly.

See the attached Person Specification and Job Description for a more detailed description of what we’re looking for, but if you have any questions, please get in touch to discuss.

We’re committed to safeguarding, equality and diversity and welcome applications from all sections of the community.

To apply, please send your CV alongside a statement explaining how you meet the criteria on the person specification.  Completed applications can be emailed to the address below by the closing date 8th of March. Interviews are planned for week beginning 16th of March.

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997.

Our vision is to ‘end poverty, together’. Crucial to this vision is the impact of communities of hope, acting together, to serve and strengthen society, equipping people, churches and other faiths and community groups to make a difference where they live.

This work will oversee our portfolio of existing community resilience work: Near Neighbours programme (focused on interfaith engagement and local partnership), the Catalyst programme for diverse young leaders, our network of nearly 1,000 Places of Welcome venues. and the Windrush Day grant scheme.  But it will also allow scope for the development of new projects and programmes that help build community resilience, understanding and cohesion in the rapidly changing context of modern-day Britain.

To help us achieve our vision, we are looking for a Head of Community Resilience who is passionate about ending social division and will encourage hope at the centre of the places we live.  We are looking for someone who is skilled in building meaningful partnerships, as we know CUF cannot do this work alone.  Someone who has experience of working with a range of stakeholders and understanding the political landscape and sensitivity around communities.  This role sits at the intersection of faith-based community action, cohesion and inclusion, and inter faith work, addressing the social fractures of a changing Britain with care and credibility.

If you feel that this role could be for you, we would love to hear from you.

How to apply:

For an informal conversation about this role and for more information, please contact our Deputy Chief Executive, Rev’d Adam Edwards, please refer to our Job Pack for full details.

To apply, please email an up-to-date CV and covering letter (no more than 2 pages) outlining your relevant skills and experience, relating to the listed responsibilities and person specification to:

HR Officer, (please refer to our Job Pack for full details).

Closing date: 17:00 Monday 16th March, with interviews to be held on Tuesday 24th March in London.

The Royal Medical Foundation (RMF) supports doctors and their families during times of crisis. When illness, bereavement or unexpected hardship turns lives upside down, we provide compassionate support and practical financial help to restore stability and dignity.

We are seeking a Caseworker to join our small, friendly team and play a vital role in supporting members of the medical community through some of the most challenging moments of their lives.

About the role

As a Caseworker, you will work directly with doctors and their families who are experiencing financial hardship and significant life challenges. You will offer a listening ear, assess individual circumstances with care and sensitivity, and help people access the financial assistance and wider support they need.

This is a role for someone who is person-centred, combines empathy with professionalism, and who is comfortable handling sensitive conversations alongside detailed casework and financial administration.

About you

You are likely to have experience within the advice, charity, social care or grant-giving sectors, and bring a strong understanding of:

• Welfare benefits, financial assessments and holistic signposting to wider support
• Safeguarding and data protection
• Supporting people through crisis with compassion and respect

You will also have:

• Excellent listening and communication skills
• Strong organisational and administrative ability
• Confidence working independently in a homebased role
• Sound judgment, integrity and emotional resilience

Working with us

This is a homebased role, with occasional travel (including attendance at Epsom College in Surrey 2-4 times a year). Equipment will be provided and you will need a suitable private workspace, reliable internet and phone access.

We offer:

• Flexible, part-time working (32 hours per week, Monday–Friday)
• 25 days’ annual leave (pro rata) plus bank holidays
• Pension scheme via the Pensions Trust
• Private health care scheme
• Regular supervision, training and the support of a small, friendly team
• The opportunity to do work that genuinely changes lives

How to apply

The RMF is based at Epsom College in Surrey.  Epsom College is managing the recruitment process on behalf of the RMF, therefore candidates are asked to complete an application form, which can be found on the Epsom College website (see link below for 'Redirect to recruiter'). Applicants should refer to the Recruitment, Selection and Disclosure policy on the Epsom College website, the content of which also applies to RMF job applicants, as well as the Job Description and Person Specification. 

The RMF is an equal opportunities employer that believes in equal opportunities for all, celebrates, and welcomes diversity. 

Interviews will be scheduled between 23 and 26 March 2026 and will consist of a 45 minute online interview via Microsoft Teams, and a 30 minute written test.

Following a successful application to the Paul Hamlyn Foundation, we are seeking a Youth Worker to lead on systems change as part of our Brighter Rainbow Project. A key requirement of the post is to hold a JNC Level 6 Youth and Community Work qualification or equivalent (or due to complete 2026- 2027). We also welcome applicants with related subjects including nursing, primary teaching, secondary teaching, social work etc.

Direct Reports and span of control: Head of Property Compliance, Head of Mechanical & Electrical, Head of Specialist Repairs

Dimensions (budget holder, level of contract/systems etc responsibility):

• Responsible for delivery of compliance related services of over 30,000 homes, 90,000 customers
• Controls budget >£20m per annum
• Responsible for headcount of circa 200 colleagues including managers and trades
• Member of the Property Services Senior Leadership Team
• Representation at operational panels to support Compliance Delivery
• Organisation leader

Created/Reviewed date: October 2025

Role Purpose

Oversee a blended model of in-house direct labour teams and external supply chain partners, lead and empower your teams to successfully deliver effective building, mechanical, electrical and regulated compliance related works and services across the organisation's property portfolio to ensure our homes are safe and well maintained. Delivering against challenging KPI's, ensure continuous improvement and customer safety across gas, fire, water, electrical, lifts, M&E and asbestos.

Working with the Property Services Director and Assistant Directors to shape and implement the Property Compliance Delivery strategies to deliver effective building/property regulatory compliance in line with statutory, regulatory and policy requirements. Instrumental in leading change and embedding a positive, enthusiastic, and empowered culture that enables colleagues to deliver good performance and great customer service.

Lead on new ways of working including the use of modern digital solutions to make our business more effective, agile, and responsive, requiring a forward and outward looking approach as well as an open mind and applying Lean principles in decision making.

Key Accountabilities

• Shape and contribute to the organisation's long-term compliance strategy, ensuring alignment with national housing policy and emerging legislation.
• Lead on the effective management of statutory compliance, ensuring all regulatory and legislative responsibilities for gas, electrical, asbestos, fire safety, legionella, water, and lifts are delivered.
• Oversee the delivery of regulatory repairs within the required timelines such as Damp, Mould and Condensation, Disrepair cases, and HHSRS related complex repairs, oversee escalated complaints that require additional attention to de-escalate and resolve.
• Responsibility for preparing and presenting detailed assurance, risk and performance reports to the senior leadership teams and relevant committees / boards.
• Ensure services delivered have customers at the heart of decision making, proving excellent customer service which prioritises keeping them safe.
• Accountable for performance targets, budgets and work programmes, agreeing and monitoring these and ensuring team managers align and set objectives that deliver the strategic and directorate plan.
• Manage critical relationships with stakeholders both internally and externally including but not limited to, in-house colleagues and external contractors, senior stakeholders, governing bodies, external auditors and consultants and legal representatives.
• Lead a team which is capable of delivering all current and new regulated delivery, such as Awaab's Law, HHSRS, and disrepair cases.
• Lead on external audits, inspections and regulatory reviews.
• Ensure effective property compliance 1st line assurance is in place for all areas of service and works delivery.
• Lead on the development of the compliance schedule, creating programmes on a pre-emptive cycle to ensure that the business remains compliant.
• Recruit, manage, coach, motivate, and develop colleagues within your team in line with organisational policies.
• Critically evaluate compliance information and KPIs, producing regular assurance reports covering all areas of compliance performance, processes, procedures, and statutory responsibilities.
• Oversee the development and on-going review of compliance related policies and procedures, in line with legislation and industry best practice.
• Ensure a sustainable suite of competent specialist Supply Chain partners is in place.
• Ensure that business compliance responsibilities are complied with in respect of properties where there is no maintenance responsibility.
• Responsible for a responsive aspect of repairs and maintenance in respect of Gas/Heating b

The Videographer and Photographer role sits within the Brand team. This role captures and edits high-quality video and photography to produce marketing, fundraising and brand assets for the organisation - working independently or collaboratively across multi-team projects.

Overall objectives:

• Create visual assets for our brand portfolio and for marketing materials, working closely with the Creative Manager.
• Support departments with video and photography needs, including Income Generation. This includes assisting partners and external creative agencies and production companies with on-site shoots and coordinating with Operations teams as needed.
• Work collaboratively with the Brand team on large or multi-team projects leading on technical video and photography production.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym membership and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 1st March 2026

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview Date(s):

First round (online) - 11th March 2026

Second round (in person) - 18th March 2026

For full details on the role, please download the recruitment pack from our Careers website.