Marketing and communication manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Head of Public Fundraising & Engagement
Reporting To: Executive Director of Fundraising
Salary Range: Up to £60,000
Contract Type: Permanent
Location: Hybrid, across London sites. Old Street, Canary Wharf & Poplar.
Working days/hours per week: 35 per week, 9am – 5pm
Requirements: We can only employ applicants who currently have the right to work in
the UK.
Our Vision: A UK where “No good food goes to waste”.
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Why this role and why now?
This is a hugely exciting time to join our organisation.
We have recently brought together two £20m organisations – FareShare UK, a national food redistribution charity, and The Felix Project, our London network partner who has made waves across the capital in recent years. We are in the early stages of shaping our future together, while at the same time, developing our fundraising strategy for the next three years – setting the direction for how we grow income, engage supporters and deliver even more impact across the UK.
Public fundraising and engagement will be central to that strategy, and as Head of Public Fundraising & Engagement, you will play a leading role in shaping it.
We already have strong foundations to build on. Recent testing of private site fundraising for both organisations has exceeded KPIs, showing strong public appetite to support our work. We also have the opportunity to learn from The Felix Project’s success in London and explore how proven approaches can be adapted and scaled nationally.
Alongside this, we have a clear ambition to become a destination directorate for fundraisers across the sector – a place where talented people want to build their careers, test new ideas and do their best work.
This newly created role offers a rare opportunity to build on that momentum: helping to shape our three-year fundraising strategy, embedding a new brand, working creatively with network partners, developing new products and propositions, scaling what works nationally, growing mass-market and legacy fundraising, modernising systems and supporter journeys, and bringing together newly merged teams around a shared direction and culture.
This is a role for someone who enjoys building, experimenting, learning from what works and creating something genuinely transformational. If you’re excited by the idea of leading through change and helping create new ways for people to support our cause, we’d love to hear from you.
About the role
The Head of Public Fundraising & Engagement will lead our public fundraising portfolio. This newly created role will oversee Individual Giving and Legacies, Community Fundraising, Mass Participation and Challenge Events, and Fundraising Operations, with five direct reports.
You will be accountable for public fundraising income and performance, whilst also helping to bring together teams, systems and ways of working following the merger. You’ll sit on both the Fundraising Senior Management Team and the organisation’s Senior Management Team, contributing to organisation-wide strategy, decision-making and culture.
You will play a key role in shaping our three-year public fundraising strategy, ensuring it is ambitious, realistic and rooted in audience insight.
Whilst much of the portfolio is delivered through Senior Managers, there is particular scope and opportunity, to shape the future of Community and Mass Fundraising – where we’ve deliberately protected delivery while leaving space for the new Head to define long-term strategy, growth and resource.
You’ll also play a leading role in embedding a new organisational brand once agreed.
What you’ll be responsible for
Setting direction and growing income
•Champion the growth of long-term sustainable income that supports the organisation’s 3–5-year income ambitions.
•Strengthen our regular giving proposition and performance, embedding a clear strategy for acquisition, retention and lifetime value growth.
•Shape and deliver the organisation’s three-year public fundraising strategy.
•Set the overall direction for public fundraising and lead its delivery.
•Be accountable for public fundraising income, including planning, budgets, forecasting and performance working alongside your Senior Managers and Managers to achieve this.
•Build on strong early signals of public support, including the face-to-face fundraising pilots.
•Learn from proven success from both legacy organisations, including The Felix Project’s fundraising in London, and explore how this can be scaled nationally.
•Drive sustainable growth across the portfolio, balancing short-term delivery with the need to maximise supporter lifetime value.
•Make clear, confident decisions about priorities, investment and risk.
Leading the public fundraising portfolio
•Lead and support Senior Managers and Managers across Individual Giving, Community and Mass, Legacies and Fundraising Operations.
•Bring different income streams together under a joined-up, supporter-centered approach.
•Encourage collaboration, testing and learning across teams.
•Step in where needed to resolve issues, reset direction or move things forward.
A focus on Fundraising Operations
•Provide strategic oversight of Fundraising Operations, ensuring excellent supporter care, compliant processes and efficient income processing across the portfolio.
•Integrate a ‘best in class’ approach to thanking and supporter stewardship across the portfolio.
•Ensure robust fundraising compliance in line with regulation and sector best practice.
•Champion operational excellence, embedding processes and systems that enable sustainable growth.
•Work closely with the Senior Fundraising Operations Manager to ensure visibility and value of the function across the directorate and wider organisation.
Innovation and new product development
•Work collaboratively with colleagues to shape and embed the organisation’s innovation framework within public fundraising, ensuring disciplined testing, learning and scaling.
•Contribute a public fundraising perspective to cross-organisational and directorate innovation priorities, ensuring opportunities are commercially viable and audience-led.
•Lead the development of new fundraising products, propositions and approaches, from ideas through to testing and scale.
•Explore new ways for people to engage and give – particularly in acquisition-led activity such as face-to-face, digital and mass fundraising.
•Use insight, data and supporter feedback to shape and refine new ideas.
•Balance creativity with a commercial mindset i.e. Stopping what doesn’t work and scaling what does.
Shaping Community and Mass Fundraising
• Make a hands-on strategic lead in shaping the future direction of Community and Mass Fundraising.
•Build on recent business planning that has protected delivery whilst leaving space for longer-term strategic choices.
• Identify growth opportunities and test new approaches to help define future operating models.
•Build momentum and organisational confidence in areas with significant untapped potential.
•Increase partnerships with small and medium-sized corporates within Community Fundraising, developing scalable propositions that can grow nationally, working in partnership with network partners.
Working with our network partners
•Play a leading role in shaping how we fundraise with, for and alongside our network partners in the public fundraising space, working closely with the Senior Network Fundraising Manager.
•Work collaboratively to explore ideas, test approaches and unlock opportunities that benefit both the network and the organisation.
•Ensure public fundraising activity reflects the stories and impact of our network partners in a respectful and sensitive way.
Developing high-potential partnerships
•Lead the strategic development of high-profile partnerships including our newly launched three-year partnership with Nectar.
•Work closely with internal teams and external partners to grow reach, impact and value over time.
•Develop and embed a robust a partnership strategy for within public fundraising, to ensure we are maximising opportunities with third party providers.
Shaping our legacy fundraising proposition
•Take a strategic lead in developing our legacy fundraising approach, working closely with the Senior IG & Legacy Manager.
•Shape a compelling legacy proposition linked to our impact, values and volunteer workforce – an area of untapped potential.
•Ensure legacy fundraising asks are integrated into wider supporter journeys and long term planning.
•Build organisational confidence, capability and momentum in this area over time.
Brand embedding and supporter acquisition
•Play a leading role in embedding the new organisational brand across all public fundraising activity once agreed.
•Work closely with colleagues in Marketing & Communications to ensure fundraising needs are reflected in the new brand as it develops over time.
•Support your team to translate brand strategy into practical, high-performing fundraising activity.
Merger transition and CRM
•Play a senior role in the organisation’s merger transition, with particular focus on the Fundraising Transition, working closely with the Fundraising Transition Lead, ensuring that public fundraising’s priorities are reflected in change planning.
•Act as the senior fundraising lead for the implementation of a combined CRM, ensuring public fundraising needs shape system design, data structure, reporting and supporter journeys.
•Work closely with colleagues in digital, data and IT, as well as external partners, to ensure systems support future growth and great supporter experiences.
•Balance business-as-usual income delivery with the demands of transformation and change.
•Help modernise processes and ways of working so the organisation can scale effectively.
Leadership and culture
•Lead and develop Senior Managers and Managers, creating a supportive, inclusive, high-performing and psychologically safe culture.
•Play an active role in shaping organisational culture following the merger.
•Support teams through change with clarity, empathy and pace.
• Help build our reputation as a great place to work for fundraisers – where people feel supported, challenged, proud and able to grow.
•Role model collaborative, values-led leadership.
Organisation-wide leadership
• Attend organisation SMT meetings.
•Contribute to organisation-wide strategy, decision-making and problem-solving.
•Work collaboratively with senior colleagues across the organisation.
•Be a strong, credible voice and advocate for public fundraising internally and externally.
About you
You’re an experienced public fundraising leader who enjoys building things, learning from what works and making your mark on the future. You’re comfortable holding big ambitions whilst navigating complexity, change and competing priorities.
You’re likely to bring:
•Senior leadership experience across public fundraising with responsibility for multiple income streams.
•A strong track record of growing income and improving performance.
•Experience in shaping and/or delivering multi-year fundraising strategies.
•Experience leading innovation, new product development or acquisition growth.
•Experience in adapting successful models and scaling them in a new context.
•Experience leading teams through change, integration and transformation.
•Experience leading through CRM and systems change, ensuring fundraising requirements are clearly defined and embedded within implementation.
•Experience working collaboratively with partners, networks or federated models.
•A collaborative leadership style, with the confidence to make tough decisions when needed.
You’ll also be:
•Curious, optimistic and open to new ideas.
•Comfortable leading through others, whilst knowing when to lean in.
•Motivated by impact, growth and building something meaningful.
•Interested in developing people and contributing to the wider fundraising sector.
Equity Diversity Inclusion & Belonging
At FareShare, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Application Procedure
Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



The client requests no contact from agencies or media sales.
About the role
You’ll be working on direct marketing campaigns that engage and inspire people to donate. And make it as easy as possible for them to choose the way they give. As part of the team, you’ll be innovative in a changing fundraising and external environment to achieve ambitious annual income targets.
You’ll assist with and, when required, project manage direct marketing activities through campaign, project, and agency and supplier management in order to retain existing donors and acquire new ones. To ensure everyone feels good about their donation.
This role will primarily have a focus on digital fundraising and regular giving at Parkinson’s UK.
What you’ll do
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Assist with and, when required, project manage direct marketing campaigns, both online and offline, maximising income through acquisition and stewardship communications to secure one-off and regular gifts.
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Manage relationships with external agencies working on online and offline campaigns.
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Support the Senior Individual Giving Officers in achieving strategic objectives, monitoring income and expenditure and using database analysis to inform and improve the individual giving programme.
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Integrate the direct marketing programme into Fundraising and Experience Directorate activities and support the overall Parkinson’s UK strategic plan.
What you’ll bring
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Proven experience of successfully scheduling and managing campaigns to deliver results against agreed objectives and targets.
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Excellent copywriting, creative and proofreading skills for both online and offline materials.
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Experience of operating in a modern digital workplace, including using digital tools, platforms and techniques to work collaboratively and productively.
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Ability to review and evaluate data and campaign results and pull out key trends to inform future work.
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Logical thought processes and attention to detail.
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
Please be aware; This role is hybrid, and your in person working depends on your team agreement, requirements of the role and led by activity based principles.
The in person/office attendance expectation for this role will be a minimum on average 2 days per month.
Interviews will be held from 9 March, online via googlemeet.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We exist to make every day better, for everybody living with Parkinson’s. Right now.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Vacancy
Individual Giving Officer
Salary: £30,255 - £37,732
Location: Remote with occasional travel to Downton / London for meetings.
Hours: Full time, 35 hours per week
Contract: Permanent position
We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community.
About the Role
As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support.
You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience.
You’ll lead on the delivery of direct mail appeals, following the process through from concept ideation to data briefing, from sourcing impactful content, managing the print process, to the final appeal landing with supporters. Importantly, the appeals will be across a variety of channels in addition to direct mail, and you’ll be at the forefront of leading post campaign reviews.
Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty.
This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.
About You
You have experience delivering direct response marketing campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement.
You’ll thrive in this role if you:
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Love building long-term supporter relationships
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Enjoy taking ownership and seeing campaigns through end to end
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Use insight and analysis to inform decisions and improve performance
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Are organised and detail-focused
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Value collaboration and shared success
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Care about delivering work that is compliant, ethical and supporter-first
About the Team
You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support.
Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do.
In return we can offer you:
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Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
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29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
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Opportunity to buy and sell up to 5 days annual leave per year.
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Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
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3 volunteer days per year to support the Help for Heroes community.
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A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
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Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.
Closing date: 1st March 2026
Help for Heroes values diversity and inclusion and welcomes applications from candidates of all backgrounds.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join a thriving national charity, as part of a high-performing, ambitious Business Development team. You will use a wide range of commercial and interpersonal skills to develop the way our services support children, young people and families. The core area of your work will be working with teams of Barnardo's colleagues to produce compelling proposals to commissioners and partners. As such, you'll be able to demonstrate:
∙ Strong organisational skills
∙ Attention to detail
∙ The ability to elicit and articulate great ideas
∙ Strong written and spoken communication.
You will need to be a good writer, communicating ideas effectively on paper with an ability to analyse large volumes of information to develop clear and compelling responses to tenders. It is critical that you can build strong relationships with internal and external stakeholders to support the development of proposals and service design. You will manage all aspects of proposals and tenders, leading the development and delivery of bids, working to deadlines, ensuring that we present strong business cases and bids that underpin successful outcomes. In addition, there will be the opportunity to help us develop new services and innovations in priority growth areas, monitor market intelligence, assess commercial and contract risks and work alongside operational colleagues in Children's Services.
Your project management skills may have been developed in any sector, and may need further development, but your commitment to the work we do will be demonstrated by your enthusiasm and ability to learn. In Business Development we are a supportive team, with stimulating and challenging work and extensive opportunities to learn and to help Barnardo's transform the lives of the UK's most vulnerable children.
This is a full-time role (36.25 hours per week) based in the National Business Development Team. The role will operate on a 'Work from Anywhere' basis, meaning that you can work both from home and/or from an office 'hub that's nearest to where you live. Some travel may be required.
Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
If you would like to have an informal discussion about the roles, please contact
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Please note previous applicants need not apply.
The client requests no contact from agencies or media sales.
Strong relationships change lives.
At Relationship Works, we support individuals, couples and families to build healthier, happier relationships and better emotional wellbeing — strengthening communities in the process. As part of the TLC Group, we deliver safe, ethical and high-quality counselling services rooted in compassion and professionalism.
We’re entering an exciting phase of growth and development and are now looking for an Executive Director to lead day-to-day delivery and strengthen our operational foundations.
The Role
This is a senior operational leadership role with meaningful scope and support from the wider TLC Group infrastructure.
You will:
- Lead the day-to-day running of Relationship Works
- Ensure high-quality, safe and ethical clinical practice
- Support the delivery of agreed growth and development plans
- Strengthen financial oversight and manage budgets responsibly
- Improve systems, processes and the client journey
- Support marketing and partnership activity alongside TLC colleagues
- Develop and support a skilled, diverse counselling workforce
You’ll work closely with TLC Group colleagues who lead on strategy, marketing and wider organisational development — giving you the support and structure to focus on excellent service delivery and sustainable operations.
About You
We’re looking for a values-led, people-focused leader with sound judgement and strong operational experience.
You’ll bring:
- Experience of leading teams and managing services
- Financial awareness and confidence working within budgets
- A collaborative leadership style that develops and motivates others
- Emotional intelligence and clear communication
- A commitment to inclusion, safeguarding and high ethical standards
Experience within counselling, health, social care or the charity sector would be advantageous.
The Offer
- Salary: £40,504 – £47,957
- 37 hours per week
- Hybrid working, with time spent at TLC Group offices (various locations across England)
- The opportunity to lead a respected local service with strong group-level support
If you’re motivated by delivering excellent services, supporting talented people and making a tangible difference in your community, we’d love to hear from you.
Application Deadline: 13 March 2026
Interviews expected in Bristol on 20 and 23 March 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to partner with a mission driven charity on a fantastic Individual Giving Officer role. This position offers the opportunity to support impactful fundraising initiatives and strengthen relationships with supporters, contributing to the organisation’s impactful work.
Key Responsibilities:
· Develop and implement strategies to engage individual donors and personalise their giving experience.
· Manage direct marketing campaigns, including mailing, email outreach, and special appeals to increase donor contributions.
· Cultivate and sustain positive relationships with supporters through consistent communication and stewardship activities.
· Maintain accurate donor records and generate reports to monitor progress and inform future strategies.
· Collaborate across teams to align fundraising efforts with organisational goals and enhance supporter engagement.
Person Specification:
· Demonstrates excellent communication and interpersonal skills, with an ability to build rapport with diverse audiences.
· Strong organisational skills with an aptitude for managing multiple projects and detailed data.
· Experience using CRM or fundraising database systems to manage supporter information and campaign tracking.
· Ability to analyse data and utilise insights to inform engagement strategies.
· Proactive and adaptable, with a commitment to organisational values and mission.
What’s on Offer
Salary: £30,000 - £35,000
Hybrid Working: 2/3 days in Hertfordshire office
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
This is an exciting opportunity for a committed individual to contribute meaningfully to a reputable organisation. Take the next step in your fundraising career and apply today.
About the Department/Role
The Reconciling Leaders Network (RLN) has a vision for the church to be a reconciling presence in conflict and communities, with a purpose to mobilise a generation of reconcilers, pursuing a just and flourishing world. RLN works across the Anglican Communion and ecumenically, supporting a ministry of peacebuilding and reconciliation, with a small and agile team (currently six team members).
Reconciling Leaders Network (RLN) has developed Difference, growing a cohort of global champions and a network of leaders focusing on reconciliation as a mission.
Difference (difference.rln.global) aims to encourage, support and mobilise a generation to live out their calling as peacemakers and reconcilers, pursuing a just flourishing world. This role will seek to deliver significant growth and engagement of Difference.
What you'll be doing
The Head of Communications and Partnerships (for Reconciling Leaders Network) will lead RLN's communications, marketing, and digital engagement strategy, ensuring our message is clear, compelling, and consistent across all channels, extending the reach and engagement of Difference. This role is central to shaping how RLN and Difference are experienced by audiences in the UK and globally.
The successful candidate will bring understanding of the reconciliation and peacebuilding sector, as well as the geo-political and church contexts in which RLN operates. They will be a strategic thinker, a skilled marketeer, theologically astute and a relationship builder who is committed to equity, diversity, inclusion and justice, and brings cultural sensitivity to their work and leadership.
The post holder will support the bold objectives for this reconciliation ministry. They will have budgetary and line-management responsibilities and work with external agencies and freelancers to deliver outcomes.
You will work with and through Anglican systems, structures and networks as well ecumenically across different Christian denominations and other organisations - reaching a global audience. As well as working with civic, community and multinational organisations and networks.
Key role requirements
- You will need experience working with senior leadership to translate strategic goals into measurable communication plans and outcomes
- This is a 2-year fixed-term contract or secondment for internal NCI staff (extension dependant on funding)
- An enhanced DBS check (with child barring) will be required as part of our pre-employment checks
- The successful candidate will need to spend 2 days per week in Church House, London
- This post is subject to an occupational requirement that the holder be a Christian under Part 1 of Schedule 9 to the Equality Act 2010.
- A willingness and availability to occasionally work outside normal office hours is required
Flexible to meet the demands of the post (attending events, including weekend events when required)
Strategy and Delivery
- Develop and deliver RLN's communications strategy in alignment with organisational goals.
- Share in Christian practice (through prayer, faith development and formation) with external stakeholders, diocese colleagues, course participants, and within the team.
- Create and implement campaigns and tactics, working with all forms of media, to grow a network of reconcilers, extending the reach and engagement with Difference and RLN initiatives.
- Strategically contribute to the sustainability of RLN & Difference through fundraising efforts and income generation.
- Oversee the user journey and experience across all channels (website, resource hub, social media, emails etc.), ensuring they are optimised and effective.
- Develop strategic external partnerships and collaborations to increase engagement with reconciliation and the Difference course.
- Shape and steward RLN's narrative within the church and reconciliation sector, in alignment with the organisations vision and purpose.
- Lead on storytelling and content creation across digital, print, and social media (including copy writing- Christian prayers, devotionals).
- Ensure brand consistency across all platforms, reflecting RLN's visual identity and invitational tone of voice.
Team and Project Management
- Commission and manage external suppliers and consultants, including contracts and delivery against objectives.
- Prepare and manage the communications budget.
- Ensure compliance with organisational policies, procedures and with regulatory and charitable organisational requirements.
- Future line-management responsibility. Setting objectives and supporting the delivery of the communications plan.
- Oversee and implement workstreams, for example, emails, social media, and the day-to-day communications schedule of Difference.
Product Development
- Provide strategic insight and implement future developments of Difference resources and RLN initiatives.
- Manage updates, amends and edits to the Difference courses and training materials, (including translations, copywriting bible studies)
- Ensure distribution channels are integral in the development of new resources.
- Ensure all resources faithfully express the values, theology and branding of RLN and Difference.
Impact & Insights
- Monitor and evaluate the impact of the Difference course and recommend improvements.
- Optimise Difference website, social media and the Training and Resources hub
- Track and report on key indicators.
- Contribute to fundraising efforts, write impact reports for the director, governance structures and funding grants.
The team works closely and collaboratively, providing assistance across portfolio areas at times when extra capacity is needed. As such, an important part of this role will be to help out other team areas as required and as capacity allows.
Essential
Skills/Aptitudes:
- Strategic thinker with creativity, adaptability and a proactive approach to ideas generation.
- Ability to develop and implement a communications strategy, allocating budget and staff resources.
- Highly developed communication skills (written, verbal and interpersonal).
- Excellent stakeholder management with the ability to build relationship and trust with diverse audiences and a range of stakeholders including senior figures.
- Ability to manage multiple projects concurrently, working to tight deadlines and often under pressure.
- Skilled in shaping messaging for church engagement (e.g. themes of reconciliation, polarisation, Christian discipleship, forgiveness, following Jesus, justice).
- Ability to communicate theological concepts in an accessible and engaging way.
- Good IT skills, including Microsoft Office and digital communication platforms.
Knowledge/Experience:
- Experience of working with senior leadership to translate strategic goals into measurable communication plans and outcomes.
- Good understanding of international relations, geo-politics and current affairs.
- Experience in leading in faith-based or values-driven contexts.
- Experience in income generation.
- Experience in budget planning and management.
- Track record of delivering growth, reach and engagement through strategic campaigns.
- Experience in product development and innovation in a faith-based or values-driven sector.
- Experience managing projects, suppliers and stakeholders - delivering on time, target and budget
- Line management experience.
- Good knowledge and understanding of Christian faith and theology, and the ability to write and shape messaging/content for a Christian audience.
- Good knowledge and/or relationships with sector related organisations, denominations and networks.
- Familiarity with the Anglican church and other Christian denominations, with appreciation of diverse traditions.
Personal Attributes:
- Passionate about the ministry of reconciliation and equipping people as peacemakers and reconcilers.
- Operate with discretion, trust and integrity.
- A self-starter with initiative.
- Enthusiasm to learn and practise values of Christian reconciliation
- Share in Christian practice in relevant Christian contexts, internal and external relationships
- Team orientated, investing in healthy working relationships
- Committed to personal wellbeing and good self-management.
- Proactive and committed to achieving results.
- Adaptable and responsive to meet the responsibilities of the post.
- In sympathy with the aims and ethos of the Church of England.
- A member of a local church - this post is subject to an occupational requirement that the holder be a communicant Anglican or a member of a church denomination that is part of Churches Together in Britain and Ireland, under Part 1 of Schedule 9 to the Equality Act 2010.
Circumstances: - Whilst the NCIs are committed to wellbeing and work/life balance, a willingness and availability to occasionally work outside normal office hours is required, on occasion.
- Flexible in order to meet the demands of the post (attending events including weekend events when required).
Desirable
- Training and/or experience in reconciliation related sectors (such as interfaith, social cohesion, racial justice, trauma-informed practices, mediation, restorative justice).
- Experience engaging global audiences across different regions, languages and cultures.
This role is open to both full-time (35 hours) and part-time (24.5 hours) candidates. If interested in the part-time role, the pro-rated salary is £43,049.30. Please indicate your preference within your application.
The interview date is still to be confirmed, but the process will consist of two stages.
Closing date for Applications is 08 March 23:55
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



Policy and Public Affairs Manager (Northern Ireland)
£41,278 pa plus excellent benefits
Home-based with regular meetings in Belfast
35 hours per week, full-time
Fixed-term, 12 months
The Royal College of Paediatrics and Child Health (RCPCH) is seeking an experienced and influential Policy and Public Affairs Manager to lead our work in Northern Ireland. This is an exciting opportunity to shape policy, influence decision-makers, and ensure the voices of paediatricians and child health professionals are heard at the highest levels.
Reporting to the Associate Director of Policy and External Affairs / Head of Policy and Public Affairs (Devolved Nations), you will lead the College’s policy and public affairs activity in Northern Ireland. You will develop and communicate policy positions that reflect the national context, engage senior stakeholders across government and the health sector, and maximise the College’s influence to improve child health outcomes.
You will work closely with colleagues across the UK to ensure our four-nation advocacy is aligned, while remaining responsive to the specific needs of our members in Northern Ireland. You will also line manage a Policy and Public Affairs Officer, supporting their development and overseeing external-facing outputs.
Key responsibilities include:
- Leading the development of policy positions and public affairs outputs specific to Northern Ireland
- Engaging with Ministers, MLAs, government officials, statutory services, and third sector stakeholders to influence policy and practice
- Producing and overseeing consultation responses and policy briefings
- Acting as a source of expertise on the Northern Ireland political and health landscape
- Supporting College Officers with high-level stakeholder engagement through briefings and policy advice
- Drafting media content including quotes, press releases and opinion pieces in collaboration with communications colleagues
- Managing the College’s presence at the Northern Ireland Assembly and party conferences
- Line managing and developing the Policy and Public Affairs Officer (Northern Ireland)
Essential skills and experience include:
- A primary degree and/or extensive relevant experience in policy and public affairs or a related field
- Proven experience of developing and delivering a measurable and successful public affairs strategy
- Experience of preparing high-quality briefings for political stakeholders and senior leaders
- Strong understanding of the political and health policy landscape in Northern Ireland
- Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively
- Demonstrable stakeholder management skills, including engagement at senior level
- Strong analytical, problem-solving and project management skills
- Ability to work independently while contributing effectively within a wider UK team
The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.
The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.
The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.
Closing date: 4 March 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Royal College of Paediatrics and Child Health advocates on child health issues at home and internationally.


The client requests no contact from agencies or media sales.
We are SIFA Fireside, the support service for any adult in Birmingham that faces homelessness. For 40 years we have supported Birmingham’s most vulnerable people through Homelessness Intervention, Prevention and Recovery services.
The purpose of the role is to support the development of SIFA Fireside through effective communications and campaigns. This role reports directly to the Head of Fundraising and Communications and is critical in raising our profile, raising funds and communicating the difference that SIFA Fireside and our supporters make to people experiencing homelessness in Birmingham. From external communications and awareness-raising campaigns to assisting with internal initiatives, this is a varied role which will work to maximise and strengthen our impact in the community.
Key Tasks (selection of):
1. Overseeing a range of communications campaigns covering schools and corporate fundraising, team challenges and social events as well as affecting change on a local and national level.
2. Supporting with organising a range of events including increasing awareness and fundraising initiatives both at SIFA Fireside and out in the community.
3. Writing press releases and promoting newsworthy stories before pitching to media outlets.
4. Taking responsibility for SIFA Fireside’s social media strategy, responding to supporter enquiries online and providing statistics as requested.
5. Review and update SIFA Fireside’s website, in liaison with the Head of Fundraising and Communications.
6. Assisting with corporate volunteer conversions (incl. liaising with volunteers, arranging photographs, supporting with feedback forms).
7. Exploring and assisting with creative ways to bring SIFA Fireside’s work to life via, for example, video and infographics.
8. Leading on internal communications initiatives to ensure consistency across the organisation.
For an informal chat, please contact Robb Sheppard.
To Challenge and address the systemic causes, and the effects of homelessness in collaboration with our partners

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 26 charity shops in Coventry and Warwickshire.
Join our successful Events team to deliver a varied portfolio of inspiring events, that raise vital income and create positive experiences for supporters, volunteers and partners.
With ownership of assigned in-house and third-party fundraising events, you'll lead their planning, delivery, financial performance, and supporter experience, from start to finish. This is a hands-on, Operational Lead role, with responsibility for income targets, budgets, risks, delivery, and evaluation.
About the role
- Financial forecasting, tracking and reporting
- Coordinating suppliers, venues, partners, staff, and volunteers
- Main point of contact for supporters and participants
- Managing on-the-day operations
- Working with Marketing & Supporter Care to deliver strong participant journeys
- Using data to identify opportunities for growth / improvement
There will be evenings and weekend work and travel to multiple locations as needed (with mileage expenses and time off in lieu). Your main base will be Warwick.
About you
We would love to hear from you if you have:
- Experience of planning and delivering fundraising/large-scale events
- Financial management skills
- Organisation skills, to manage multiple projects and deadlines
- Strong communication and relationship building skills
- Confidence working with data / CRMs
- The right to work in the UK
This role will require a standard DBS check because you will be working in an adult healthcare environment. We will arrange and cover the cost of this check if appointed.
Benefits
Myton is an amazing place to work, where the role every person plays has a positive impact for our patients and their families. In recognition of this, we offer a wide range of employee benefits, including:
- Increased employer pension contribution
- 28 days annual leave + bank holidays, increasing with long service
- Additional leave purchasing
- Winter savings scheme
- Blue Light Card and other discounts
- Death in service benefit
- Employee wellbeing programme
- Colleague Support Service: confidential financial, legal & mental health support
- Cycle to work scheme
- Free on-site flu jabs
- Free feminine hygiene products
- 24/7 GP access
- Free eye tests
- And more
If you need a paper application form, or if you have any questions, including about support or adjustments, just let us know.
We share interview questions with all candidates in advance, and allow you to bring notes if you wish.
We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience, we encourage you to share this with us.
We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If you've identified that there is anything missing or a way we can improve, please do let us know.
If you would prefer a paper application form, or if you have any questions or need any support / adjustments, please get in touch.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Safe to Learn is looking for a creatively driven graphic designer for a fixed-term contract of initially 12 months. We are looking for someone who has a passion for communicating everything from research reports to branding and storytelling for children and their families, in all types of media, including the website.
This role would suit a graphic designer who is confident working independently, enjoys working in an often fast-based but varied, working environment, where attention to detail, flexibility and pace are essential. All while working with and being supported by a team of specialists.
If you have the necessary skills and experience and want to affect real change then join Safe to Learn.
Job description
Safe to Learn is a newly established network of teachers, parents, researchers, policymakers, young people and child safeguarding practitioners, working together to end antisemitism in UK schools. We co-produce evidence-based child safeguarding resources, tools and standards to address antisemitism and improve the school environment for all children, educators and support staff.
Safe to Learn is seeking a graphic designer to build on the work in progress by providing engaging print and web design in line with our brand guidelines for all assets, including printed and digital resources, such as emails, leaflets, web banners, landing pages and advertising banners for the website and online marketing and dissemination campaigns.
Responsibilities
1. Work collaboratively with the KCS Communications team to ensure all designed elements and communications have a consistent look and feel in line with existing style guides.
2. Work collaboratively with external partners and agencies.
3. Ensure all designed digital-based or printed communications are consistent with the brand guidelines.
4. Receive briefs from members of the KCS team and agree achievable deadlines.
5. Manage workload and prioritise briefs in line with agreed deadlines advising of any potential slippage.
6. Ensure designs meet the brief prior to handover for sign off.
7. Progress to final design following amends and final sign-off in agreed format (s) or implementation online where appropriate.
8. Provide support and cover for other design colleagues.
9. Keep up to date with new technology, software and systems.
10. Anything else that might be reasonably required.
Person Specification
Candidates with the following experience and commitment are encouraged to apply:
1. A demonstrable alignment with our mission and values.
2. A clear commitment to ending antisemitism and understanding of antisemitism, child rights, and child safeguarding and their underlying principles.
3. Demonstrable experience in graphic design, preferably in the charity sector.
4. Knowledge and proficient use of Adobe Creative Suite, especially Adobe Illustrator, Mailchimp.
5. Creative flair, demonstrable through extensive portfolio.
6. Enthusiastic, conscientious and motivated, with a high-level of attention to detail.
7. Experience of dealing with competing priorities and able to multi-task.
8. Use design skills in areas such as colour, composition, layout and typography to work on a variety of products and activities. These could include:
· websites, apps and social media channels
· advertisements
· reports and publications
· posters, flyers and banners
· exhibitions and displays
· corporate communications and campaigns in our brand identity.
9. The work demands creative flair, up-to-date knowledge of industry standards and a professional approach to time, workload and deadlines.
10. A commitment to inclusive design principles and designing for accessibility.
11. Experience of developing high-quality resources and educational materials for children and educators.
12. A positive, flexible, participatory and consultative approach.
13. Excellent written and verbal communication skills including the ability to engage audiences at all levels.
Application Instructions
To apply, please send a CV, a portfolio of your recent work and a cover letter addressing each point in the person specification.
Should you need further information please contact:us.
The client requests no contact from agencies or media sales.
Position: HR Lead
Hours: Full-time (35 hours a week)
Contract: Fixed Term – until September 2026
Location: Office-based in London N4 with flexibility to work remotely
Salary: £68,374 (inclusive of an additional supervisory allowance of £3,256). per annum FTE, plus excellent benefits
Salary Band: Band 4
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is undergoing transformational change and an integral part of this is ensuring we have a workforce that is engaged, connected, motivated and empowered to achieve. We’re looking for an outstanding Interim HR Lead to shape, drive and deliver this change
You’ll lead a newly restructured HR and OD function, coaching and providing direction to ensure they have the capability, systems, processes and insights to attract, develop and retain exceptional colleagues.
As a member of our Leadership Team, you’ll quickly become a trusted partner to the Executive Group and CEO, offering expert insight, sound judgement and forward‑thinking leadership on all people‑related matters. You’ll need to get up to speed rapidly, build relationships fast, and bring immediate stability, focus and momentum to key priority areas.
This role is perfect for an experienced HR leader with the ability to navigate complex organisations, champion a positive employee experience, enable high performance, and drive cultural change that supports our long‑term goals. You’ll bring credibility, creativity and a values‑led approach, combined with the ability to make an impact from day one.
Please note this is a fixed term contract until September 2026.
Closing date for applications: 9:00 on Friday 13th March 2026
Interviews are scheduled to take please on 19 and 20 March 2026 for shortlisted candidates.
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our recruitment and selection process
- The first round of our recruitment and selection process includes an interview with competency-based questions.
- Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
- We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
- You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 39 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Will you accept the challenge?
Right now, is Manchester’s time to shine. At the end of 2025 we launched our first ever fundraising and volunteering campaign, “ Challenge Accepted”. This campaign, unprecedented in Manchester’s history, will increase both reach and impact, engaging broader audiences and encouraging participation from the University community in fundraising and volunteer activities.
Manchester individuals distinguish themselves through shared values such as integrity, boldness, ambition, and collaboration. We are also united by a pioneering spirit and the determination to effect positive change. If you possess a fearless character, strong optimism, and a commitment to promoting a healthier, fairer, and more sustainable world, we encourage you to contact us.
Details of the role
Reporting to the Head of Philanthropy (Health), and working in a team of major gift fundraisers, you will be responsible for securing six-figure gifts across a range of life-changing priorities spanning students, research and innovation. This post will work closely with colleagues across the Faculty of Biology, Medicine and Health to deliver major gifts into priority areas including cancer, brain health and health inequalities. The post will support the Division’s efforts to develop and implement the health fundraising strategy in order to significantly increase philanthropic income.
An exceptional major gift fundraiser, you will be responsible for managing a portfolio of relationships to secure six-figure gifts. You will proactively build the pipeline, demonstrating a creative approach to reach potential new donors. You will develop creative and effective engagement, cultivation and stewardship plans that deepen prospect relationships and inspire future support.
You will have experience working within a team whilst working towards personal targets. We are looking for enthusiastic individuals who are results orientated, persuasive and have exceptional negotiation skills.
You will work in collaboration with colleagues in areas including Alumni Engagement, Regular Giving and Donor Relations to identify opportunities to maximise fundraising income and give our donors the very best supporter experience possible. And you’ll work together with colleagues across the University to help embed a culture of fundraising at Manchester.
What you will get in return:
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers, and more.
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here.
Hybrid working arrangements may be considered.
Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any CV’s submitted by a recruitment agency will be considered a gift.
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
The client requests no contact from agencies or media sales.
The National Youth Agency is looking for a Head of Business Development.
Head of Business Development
Contract: Permanent
Hours: Full-time – 37 hours per week
Salary: £53,000 – £59,000 dependent on experience and qualifications
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
The Head of Business Development will play a pivotal role in shaping and delivering the organisation’s Business Development Strategy, leading the Business Development team to secure new opportunities, and ensuring the sustainability and growth of NYA’s income streams.
Key Responsibilities
As Head of Business Support, you will:
- Lead, motivate, and support the Business Development team to deliver ambitious growth targets.
- Develop and implement business development strategies to secure new commercial opportunities and funding from public, voluntary, and private sector partners.
- Spearhead new strategic initiatives for business development, identifying and pursuing innovative opportunities for growth and diversification.
- Build and maintain high-value relationships with clients, funders, and stakeholders, ensuring NYA’s offer is visible and compelling.
- Oversee the development and management of the sales pipeline, ensuring targets are met or exceeded.
- Work closely with the Director of Growth to align business development activities with NYA’s strategic objectives.
- Engage directly with trustees, including managing the relationship with the Finance and Growth Committee, preparing reports, and presenting business development performance and strategy.
- Lead on market research, business planning, and the development of commercial proposals and pitches.
- Represent NYA at meetings, events, and conferences, promoting the organisation’s reputation and offer.
- Support the Director of Growth in reporting to the CEO and Board on business development performance and strategy.
Why Work for NYA?
- NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
Closing date: 5pm Wednesday 18th March
Interviews: Monday 23rd March (subject to change)
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About We Care Home Improvements (WECHI)
WE Care Home Improvements (WECHI) is a well-established home improvement agency dedicated to helping older, disabled and vulnerable people live safely, independently and with dignity in their own homes. Working across Bristol, Bath & North East Somerset (B&NES) and Gloucestershire, we deliver vital minor adaptations, ramp installations and handy person services funded by commissioners as well as self-funded customers.
We are now seeking a dynamic and experienced Head of Handy Person Operations to lead our Customer Service and Maintenance Technician teams. Reporting directly to the CEO, this is a pivotal leadership role with overall accountability for service delivery, operational performance and growth across our Handy Person contracts. You will ensure seamless coordination between frontline support and technicians on the ground, shaping an outstanding customer experience from first contact to job completion.
Abou the role
What you'll do
- Lead and manage the Customer Service Team (including the Deputy) and Maintenance Technician Team, ensuring high performance and collaboration.
- Oversee the effective delivery of minor adaptation services across Bristol and B&NES, and the ramp service in Gloucestershire, meeting commissioner requirements and service standards.
- Manage end-to-end workflow between customer service and technicians, ensuring timely scheduling and efficient job completion.
- Take ownership of service performance, financial targets (cost, income, volume) and budget management, monitoring and explaining variances.
- Drive continuous improvement, resolving operational and health & safety challenges alongside the Head of Service Delivery and Senior Technical Officer.
- Oversee risk assessments, method statements and staff training to ensure safe, compliant working practices.
- Own and manage key operational systems (including EPIX), phone system settings, stock control, fleet compliance (DVLA checks, insurance, MOTs) and supplier relationships.
- Lead pricing reviews and ensure best value from suppliers and partners.
- Manage complaints from start to resolution, ensuring a positive customer outcome.
- Represent WECHI at commissioner meetings and stakeholder events, maintaining strong relationships with partners including housing associations and commissioners.
- Lead data collection, ED&I reporting and performance analysis to inform business planning and growth.
- Identify and develop new Handy Person service opportunities, supporting regional growth and innovation.
Who we're looking for
- An experienced operational leader with a track record of managing service delivery teams.
- Strong financial and commercial awareness, with experience managing budgets and performance targets.
- A confident communicator who can build effective partnerships with commissioners, stakeholders and suppliers.
- Highly organised, with the ability to manage multiple operational priorities while maintaining attention to detail.
- A collaborative leader who motivates and supports teams to deliver high-quality, person-centred services.
- Committed to health & safety, compliance and continuous improvement.
- Passionate about delivering services that promote independence, wellbeing and dignity.
Why join us?
- Make a tangible difference in the lives of older and vulnerable people across our region.
- Be part of a collaborative, supportive and flexible work environment where your leadership truly matters.
- Help shape and grow an essential community service with real impact.
- Receive a competitive salary (£37,000 – £40,000 depending on skills and experience) plus generous benefits and development opportunities.
- Work directly with senior leadership, influencing strategy and service innovation.
Additional information
- To download the full Job Description and Person Specification: Head of Handy Person Operation JD_2025.pdf
- To apply, please submit your CV and a supportive statement (not more than two pages) telling us why you are the right person for this role.
- Application deadline: Sunday 15 March 2026 (11:30pm)
- Please note: We reserve the right to close this advert early if sufficient suitable applications are received. Shortlisting will take place on a rolling basis, and early applications are strongly encouraged.
- Interviews: Week commencing 16 March (mid-end week) and beginning of week commencing 23 March.
Disclaimer: We Care Home Improvements is unable to offer sponsorship or take over the sponsorship of employment visas at this time. All applicants must have the permanent right to work in the UK without restriction.




