Member records manager jobs
We are looking for an enthusiastic challenge events officer for a high-profile national charity . You will be supporting the challenge event team over a busy period , engaging, and stewarding challenge event participants for London landmarks, Half, London Marathon and London 2 Brighton cycle.
Hybrid working , you wll be 50% office based of your working hours which equates to 2 days one week and three days the week after.
The Role
Create and implement communications plans that include training and fundraising tips, Race Day details and info about the charitys work.
Source stewardship content that is informative, inspiring and maximises fundraising potential, achieving and ideally exceeding fundraising targets.
Build strong relationships with participants so that they all receive an excellent experience and are keen to support the charity again
Test different communication formats, including automated and personalised emails, phone calls and social media forums.
Work with fundraising colleagues and the Data team to ensure GDPR compliance.
Fundraisers are thanked in a timely fashion
Raisers Edge records are updated regularly and consistently
Resources are sent out to supporters as required, and stock reviewed regularly.
Create and implement communications plans that include training and fundraising tips, Race Day details and info about all the work.
Source stewardship content that is informative, inspiring and maximises fundraising potential, achieving and ideally exceeding fundraising targets.
The Candidate
Experience of developing supporter or customer care relationships
Experience of working in an Challenge Events or Community Fundraising team
Excellent relationship skills- to work well with colleagues, supporters and suppliers
Excellent copywriting skills- to produce copy for marketing communications and stewardship communications.
First-class supporter management and motivating skills, delivering outstanding supporter experience for event participants.
to influence and motivate to encourage potential supporters to engage with the charity
Ability to organise a busy workload and prioritise effectively, working to tight deadlines
Ability to work independently, co-operatively and as an effective team member.
Ability to use IT systems and databases
Ability and desire to support the wider team and department to achieve objectives/targets.
Experience of delivering successful marketing plans to increase income and participation.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Applicants must be located within 2 hours travelling distance of Cambridge City.
The Charity and Our Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
To lead the creation and delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement.
This is a hands-on, pioneering role. You’ll help shape the infrastructure, recruit and lead a small squad of caseworkers, and ensure that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support.
The key responsibilities of this role are:
Service Design & Delivery
- Working closely with the Head of Service, lead the operational planning and phased rollout of the START Programme
- Develop and refine service model, workflows, triage criteria, and beneficiary journeys
- Own the SPOC offer, ensuring clear onboarding, needs assessments, support plans, and follow-up
- Ensure the service is trauma-informed, inclusive, and responsive to beneficiary feedback
- Manage your own caseload alongside Programme Head responsibilities.
Team Leadership & Development
- Help recruit and then directly support 1 initial caseworker (with potential to grow team in 2027 depending on demand)
- Provide coaching, oversight, and reflective practice opportunities for squad members
- Create a strong squad culture that reflects The Scotty’s Way and encourages personal growth
- Lead START Programme Daily Huddles
Collaboration & Partnership
- Build strong referral pathways with external organisations (military & non-military charities, NHS, social care)
- Become the charity’s expert on navigating entitlements for the bereaved community.
- Work collaboratively with other Programme leads to ensure consistency, shared learning & efficient internal referrals
- Support the Head of Service in forming partnerships that enhance START’s offer
Monitoring & Evaluation
- Track and report on beneficiary engagement, support outcomes, and follow-up actions
- Use insights, working with the Head of Research & Impact, to adapt and improve the service over time
- Ensure CRM records are complete, accurate, and used to inform delivery decisions
Contribution to Charity-Wide Goals
- Feed into cross-functional projects including Outreach, Fundraising, and Strategy
- Act as a representative of Scotty’s at sector events or external meetings where appropriate
- Support content development by sharing anonymised stories, insights, and themes
The 30-day goals for this role are:
- Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
- Worked closely with the Head of SUPPORT to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases.
- Began to map the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme.
The 60-day goals for this role are:
- Scoped and met with key stakeholders.
- Worked with Head of Service to map the new casework (START) programme and beneficiary journeys.
- Worked with the Head of Service and the Head of Impact to ensure that processes are in place to monitor the outcomes and impact of the new START Programme.
- With the Head of Service, supported the design of a light CRM for initial use in START casework.
- Drafted all other necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.
- Drafted a training plan for new START caseworkers.
The 90-day goals for this role are:
- Launched the new START Programme.
- Built strong partner networks for any needed referrals or information gathering to support casework.
- Created a road map of future Programme releases (e.g. new services within the programme, themes, cohort specific activities etc).
About You:
Must-Have
Experience in service delivery, casework, or personalised support services
Ability to lead a new programme from concept to delivery
Strong team leadership and relationship-building skills
Excellent organisational and communication skills
Nice-to-Have
Familiarity with military family life or bereavement support
Background in adult mental health, social care or wellbeing services
Experience in service co-design with users or lived experience groups
Safeguarding knowledge or training
Additional Information
· The role may require occasional evening or weekend work
· Enhanced DBS check required
· Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
1. Families Come First
2. Everyone a Supporter, Every Supporter a VIP
3. Love What You Do
4. Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
When Applying:
Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title.
Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
LocalMotion Torbay Change Coordinator
Can you bring the element of order to a complex, emergent and un-prescribed programme?
Do you believe systemic change is possible?
Are you passionate about logistics and people in equal measure?
Do you want to see long term change in Torbay?
We want to hear from you if you are interested in working at the heart of an exciting approach to change in Torbay. Utilising an innovative and long-term funding opportunity from LocalMotion, we are collaborating across sectors and communities in Torbay to:
● Work together differently, with authenticity and trust.
● Develop and share new skills and knowledge.
● Solve deep rooted challenges facing the area.
● Change the system in positive and sustainable ways.
To continue this work, we are looking for someone who is able to act as the glue for multiple moving parts. This role is the logistics aspect of a coordination function, working in partnership with an additional creative component. If you think this sounds like you then we would welcome an application.
This post is offered as a 0.6 FTE fixed term contract or secondment for 2 years, as an employee contract or consultant.
£22,066 p.a (Job evaluated salary of £36,777 p.a. pro rata), or daily rate of £217 per day. Flexible working patterns available.
To apply to this role, please complete the application form
Please submit your completed application by midnight on Tuesday 20th January 2026.
If you would benefit from an informal conversation before submitting your application please contact Tracey Cabache at Torbay Communities
Planned date of interview: Please hold all day on Tuesday 27th January.
Developing stronger communities across Torbay
Inclusive Boards is delighted to be supporting Lambeth Links in their search for their CEO.
Lambeth Links is a small charity with a big ambition: to be a central point of rallying, communication and advocacy for the LGBTQIA+ Community who live, work and socialise in Lambeth – the largest borough in London. The organisation aims to strengthen the links between individuals and groups while also highlighting the many issues that continue to adversely affect the community.
Lambeth has a deep and rich history of LGBTQIA+ activism. From being home to founding members of the Gay Liberation Front (GLF) to hosting Europe’s first EuroPride in Brixton in 1992, the borough has long been the beating heart of the LGBTQIA+ Community. Lambeth Links exists to continue that legacy of championing collective voice and driving forward change.
As CEO, you will lead the operational and strategic running of the charity, make sure that the organisation runs well every day and that it has the people, systems and income to grow.
The ideal candidate will have :
- Significant experience of leading at senior level in a charity, social enterprise, public or community organisation. This might be as a Chief Officer, Director or Head of a significant function with clear accountability for people, budgets and organisational performance.
- Experience of working directly with or supporting a Board of Trustees or similar governing body, including preparing papers, giving honest advice and implementing decisions.
- Experience of organisational development or change, for example improving systems, structures, culture or ways of working in a small organisation.
- Understanding of the issues faced by LGBTQIA+ people, including those who are Black or from other communities of colour, disabled people and people with insecure immigration status, and a commitment to intersectional practice.
How to Apply
If you wish to apply for this position, please supply the following by 11.59pm on 18/01/2026:
- A detailed CV, setting out your career history, with responsibilities and achievements.
- A cover letter (maximum two sides of A4) highlighting your suitability for the role. Please explain how you meet the essential criteria and give one or two examples that show how you have already operated at, or very close to, Chief Officer level. For example, leading an organisation or major function, managing whole organisation budgets or income plans, or steering a Board or governing body through a key decision.
- Details of two professional referees together with a brief statement of their relationship to you and over what period of time they have known you. Referees will not be contacted without your prior consent.
To find out more and received the Candidate Information Pack, request support when applying, or have an informal confidential discussion before applying, please get in touch with Inclusive Boards.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an exceptional, value-driven candidate who can hit the ground running as our Legal Education Officer, working closely with the Director and the rest of our small and dynamic Right to Remain team.
The person must be someone who understands the Right to Remain ethos and is prepared to bring their whole self to our organisation. Needless to say, the role requires an impeccable grasp of the asylum and immigration system and its operation on the ground, including how it impacts our community of people seeking asylum, refugees, migrants, their families, friends and allies. It requires an ability to help and guide our community to navigate the complex and hostile asylum and immigration system.
You will be working closely with the Director and the rest of our small and dynamic Right to Remain staff team: another Legal Education Officer based in Leeds (generally) covering the North, the Organiser based in Manchester leading our mighty These Walls Must Fall, and the Engagement Officer based in London. In particular, the post holder will be closely coordinating their work with another Legal Education Officer in Leeds. The post holder is also expected to be already embedded in the local and regional asylum and migration field, familiar with its dynamics and able to tap into their existing relationships and connections with local groups and actors.
We are proud of Right to Remain’s unique and bold approach that really believes in collective power. We are focused on building knowledge, radical solidarity and the power of our community. We show up authentically at work and for our community, always giving our 100%. We are determined and calm amidst the crisis and chaos of the world. We know that now is not a ‘business as usual’ time, and we need to meet the moment as the anchor organisation for the migration justice movement. That comes with a lot of responsibility but we also carry it with lightness. We want our new team members to be similarly passionate, ambitious and compassionate.
With the rest of the team, you will be responsible for maintaining, developing, and increasing usage of our highly popular and accessible resources about the asylum and immigration system, most notably the Right to Remain Toolkit. You will deliver interactive workshops on the legal system for people navigating that system as well as professionals and volunteers. You will engage with our network of community groups to ensure that we are apprised of developments on the ground and we are communicating important changes to these support groups. You will also work with the Director and other colleagues to develop and deliver specific public legal education projects, when necessary. You must have outstanding communication skills and the ability to engage with a wide range of audiences, in a manner that reflects Right to Remain’s mission and values.
Right to Remain is a national migration justice organisation, creating a world where everyone can exercise their right to remain where they need to be
The client requests no contact from agencies or media sales.
Valuing difference is a core principle of Ambitious about Autism. We are now looking for an Assistive Technologist to join our TreeHouse School in North London. This role will support, promote and celebrate the development and embedding of inclusive practices that enhance pupils' quality of life and access to learning. You will work collaboratively across disciplines, supporting the effective use of assistive technology to meet individual pupil needs. You will coordinate, implement and evaluate strategies that ensure assistive technology is applied consistently and effectively, working with teaching staff, integrated services, subject leads and school leadership to improve outcomes and experiences for all pupils.
As the Assistive Technologist, you will develop, implement, monitor, and enable assistive technology for our learners. You will provide modelling and training to staff and parents on the full continuum of communication and technology support. Working as a diagnostic team member you will provide ongoing technical assistance to learners, staff, and parents.
Your role as Assistive Technologist:
- Collaborate with colleagues and parents to share information and expertise to plan and implement effective student programs for the purpose of developing and implementing assistive technology services.
- Facilitate student communication in social settings across environments through the use of assistive technology.
- Work with learners who qualify for assistive technology support to develop an appropriate individualised learning plan.
- Proficiently use technology to communicate, compile reports and collect data, providing accurate records and communicating with team members, parents, administration, and charity staff.
This is a fantastic opportunity to work for a forward-thinking organisation with the interests and wellbeing of autistic children and young people at its core.
This is a term-time only role.
For further details on how you can make a difference and find out what we have to offer, please see our recruitment pack. Please also note the role may close before the advertised deadline.
If you have any questions about the role or would like to have a confidential call, please contact Stephen Vickers.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
The client requests no contact from agencies or media sales.
Location: London (Hybrid – 1 day per week in the office, more if preferred)
Annual Leave: 29 days (rising to 32 after five years)
Make a difference where it matters most.
This is an exciting opportunity to lead high-value fundraising events and work closely with senior volunteers to generate vital income that supports life-changing work for children. You’ll join a passionate team dedicated to delivering exceptional experiences for supporters and driving innovation in the sector.
What you’ll do:
- Manage and deliver large-scale fundraising events and special projects to the highest standard
- Build and maintain strong relationships with senior volunteers, committees, and key stakeholders
- Secure sponsorship and maximise income through creative and strategic event planning
- Lead on specific projects and support the development of team members
- Negotiate with suppliers to ensure cost-effective outcomes
- Contribute to departmental strategy and budget delivery
- Extensive experience in event and project management, with a proven track record of success
- Strong ability to develop and maintain relationships with a wide range of stakeholders
- Excellent organisational skills and the ability to lead major projects to tight deadlines
- Creativity and innovation to grow event income and deliver outstanding experiences
- Confident communicator and negotiator, able to inspire and influence
- Experience managing budgets and achieving income targets
Why join us?
You’ll be part of a team that values collaboration, creativity, and impact. We offer a competitive salary, generous annual leave, and the flexibility to balance office and home working.
Equal Opportunities Statement:
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The SMCA, a small charity, runs a successful community Hub. We have a small staff team who deliver a range of exciting activities, events and projects. We work hard to ensure that there is something on offer for everyone in the community and are constantly developing new and exciting programmes.
We are looking for an exceptional individual to join us. Experience in community development, working with children and young people or seniors is welcomed, but most importantly is willingness to get involved, confidence to lead on some activities and projects, flexibility - our days are often full of unforseen tasks/actions that need to be carried out.
You need to be a great communicator and really enjoy working with people.
If this post interests you then please get in touch.
To create a well-being hub for the community


The client requests no contact from agencies or media sales.
Are you ready to coordinate partnerships that bring researchers together and accelerate progress in MND research?
We have a brand-new opportunity for a Research Partnerships Coordinator at the Motor Neurone Disease (MND) Association. You will be central to ensuring that vital research partnerships and collaborative projects deliver impact without delay. As Research Partnerships Coordinator, you will support the organisation of research activities and events that connect researchers and partners, helping manage the resources that underpin progress in MND research. Every detail you coordinate contributes to making each day count for people living with MND.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office at least 1 day per week.
Key Responsibilities:
- Provide day-to-day coordination and administrative support for research partnerships and programmes.
- Maintain programme files, timelines, risk logs, and governance documents to ensure accuracy.
- Support the preparation of contracts, financial schedules, milestones, and governance paperwork.
- Monitor partner deliverables and follow up on outstanding documentation or information.
- Assist with preparing reports, summaries, and updates for internal teams.
- Support procurement processes, purchase orders, invoices, and budget monitoring.
- Help plan and deliver workshops, roundtables, and partner visits.
- Provide operational coordination for the Association’s biological and data resource (MND Collections), including enquiries, access requests, and governance documentation.
About You:
- Degree-level qualification in biomedical or related science.
- Experience of working in a research or academic environment.
- Strong organisational and administrative skills, including project coordination.
- Good written and verbal communication skills, with experience supporting events or collaborative activities.
- Ability to build and maintain positive working relationships across teams and organisations.
- Knowledge of grants, funding, or research partnerships activities.
- Ability to understand data or sample governance in biomedical research.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
If you are ready to apply your skills to a role where organisation and collaboration drive progress, apply now to be our Research Partnerships Coordinator.
The client requests no contact from agencies or media sales.
Counselling Coordinator
Reporting to: Lead Coordinator
Working Hours: Full time (37.5hrs/week) or part time (4 days @ 30hrs/week)
Contract Type: Permanent
Salary: £26,186 (Full time) – PT will be pro-rata
Location: Predominantly home-based but some requirement to Kempston Office
About Our Client
Our client is a registered charity dedicated to providing essential emotional and practical support to individuals affected by fatal and serious road collisions across Bedfordshire, Cambridgeshire, and Hertfordshire. Each year, they support over 550 individuals, working collaboratively with local Roads Policing Units to ensure the highest standards of victim care.
The Role
Our client is currently seeking a Counselling Coordinator to join their passionate team. In this critical role, you will manage new case referrals, arrange counselling provisions, maintain a small clinical caseload, and oversee various administrative tasks.
Please Note: If the applicant is external to the organisation (i.e. not a current volunteer) the successful applicant would be required to complete a 5 week in-person training course.
Our client will be in touch with information on dates of their current training course to be held in Huntingdon in February/March 2026.
Key Responsibilities:
- Manage new case referrals, including follow-ups and communication with potential clients and relevant agencies.
- Coordinate the deployment of volunteers and manage room bookings as needed.
- Maintain a caseload while liaising with partner organisations to provide comprehensive support.
- Keep accurate records of client cases and monitor counselling volunteer recruitment and training.
- Participate in ongoing training and attend meetings to foster a collaborative environment.
Ideal Candidate:
- A recognised diploma or degree in Counselling.
- Membership of BACP/UKCP or an equivalent body.
- Experience working with trauma and bereavement.
- Strong administrative skills and proficiency in Microsoft 365.
- Excellent interpersonal and communication skills, with the ability to engage with diverse clients.
- A full driving licence and access to a vehicle.
- A commitment to continuous personal and professional development.
Benefits On Offer:
- 25 days annual leave plus bank holidays (pro-rata for part-time).
- Access to external clinical supervision.
- Opportunities for CPD and career development.
- Membership of a pension scheme following the completion of the probationary period.
The role requires DBS checking to an Enhanced level and will be subject to a 6-month probationary period.
Our client fosters a culture of compassion and support, ensuring that every team member feels valued and part of a greater mission to help those in need. They celebrate diversity and are committed to creating an inclusive environment for all employees.
If you would like to apply for this rewarding role, please send your CV now. They look forward to hearing from you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role sits within our Connecting Communities service, which is an element of the larger Mental Health and Wellbeing Service in Tower Hamlets. The post holder will be committed to supporting our clients through their recovery and developing greater resilience and wellbeing. This role will offer a personalised approach to accessing welfare and housing-related advice and information, through casework, workshops and advice surgeries.
What you’ll do
- Provide welfare benefits and housing advice to support people with mental health challenges to live independently in the community.
- Help clients understand and resolve issues related to welfare benefits and ensure they receive their correct entitlements.
- Run workshops, groups, and advice surgeries on welfare benefits and related topics, such as money management.
- Work collaboratively with the Connecting Communities team, mental health services, housing associations, and other providers to support welfare benefits enquiries, referrals, and training needs.
We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.



The client requests no contact from agencies or media sales.
We are looking for a Quality and Service Improvement Officer on a part-time basis to fulfil a job-share.
In this important role, you will manage the quality review process by providing expert advice and guidance and support the delivery of the caller feedback service.
You’ll be a key driver of Samaritans’ aim to improve the consistency and quality of our services, ensuring excellent service delivery to all our callers in their time of need.
Contract
- £16,500 - £17,500 per annum plus benefits (£33,000 - £35,000 FTE)
- Part time (17.5 hrs per week)
- Permanent
- Hybrid working with link to Ewell office
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
- We are passionate about flexible working, talk to us about your preferences
What you’ll do
- Provide expert guidance to staff and volunteers in relation to quality reviews
- Manage the planning and administration of the quality review process
- Maintain and update quality review resources
- Champion quality improvement and development
- Coordinate the caller feedback process
- Engage with callers to gather feedback
- Communicate with branches and hubs to resolve complaints
What you’ll bring
- Proven experience of quality assurance or quality management
- Experience of engaging with service users to gather feedback, including vulnerable individuals
- Understanding of performance data and reporting methods
- Ability to manage difficult conversations with sensitivity
- Strong organisational skills with the ability to manage tasks and projects concurrently
- Good practical knowledge of data protection legislation
Full Job Description and Person Specification available below
Criminal record check (DBS)
We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.
At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure attached below. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: Monday 19th January 2026 at 09:00am
Interviews: w/c 26th January 2026
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
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Finance & Resources Director £108,000.00 per annum + benefits which include generous annual leave entitlement of 30 days, pension scheme, life assurance, private health care, cycle to work scheme, Employee Assistance Programme and more. Hybrid role, 35 hours per week. “We work to make the internet a safer place.” Never has a truer word been spoken of the Internet Watch Foundation. Our work is trusted globally by police, governments, and technology companies. And now you could be part of our team to help us in our mission. You’ll possess the right personal attributes to make a difference to the lives of sexually abused and exploited children around the world. Who we need Join our Executive Team and work closely with the Board at a truly pivotal moment. You will be responsible for safeguarding the organisation’s financial integrity, driving operational resilience and legal compliance. We’re shaping a bold new strategy – and we want you to help lead the way. We are seeking a highly experienced and strategic Finance & Resources Director to lead the financial and operational management of the Internet Watch Foundation (IWF) – a world-leading child protection organisation working to eliminate child sexual abuse imagery and exploitation online. As a member of the Executive Leadership Team, you will provide strategic leadership and assurance to the Chief Executive and Board of Trustees. You will help shape organisational strategy, business planning, and impact measurement, ensuring strong financial management underpins our mission. Our office is based in Cambridge and you will lead a team of experts across finance, people, welfare, risk, governance, and legal. Your leadership will ensure the invisible excellence that drives impact at scale. We are looking for a senior financial leader with a strong track record in strategy development, system improvement, and wider organisational stewardship. CIMA, ACCA, or ACA qualification preferred, though substantial experience in senior financial leadership and strategic management will be considered. You will be commercially astute, people-centred, collaborative, and confident operating at both strategic and operational levels. Be part of something transformative. Be part of our team. About us The Internet Watch Foundation (IWF) is a not-for-profit organisation whose mission is to eliminate child sexual abuse imagery online. We work closely in partnership with the internet industry, law enforcement, and governments globally to detect, remove, and block illegal child sexual abuse material from the internet. For nearly 30 years, we have been the UKs frontline of defence against child sexual abuse images and videos online. We provide a secure and anonymous place for over 2.9 billion people around the world to report suspected child sexual abuse images and videos using our 54 global Reporting Portals. We assess every report we receive. Our highly trained analysts have investigated – with ‘eyes on’ – millions of reports from the public, police, tech companies and through their own proactive searching. With each report containing tens, hundreds or even thousands of individual images and videos depicting child sexual abuse, this equates to countless survivors saved from continued harm and a safer internet for all. If you feel passionately about joining our mission, learn more about the role, the application process, and download our comprehensive candidate pack, by visiting our website. Closing date for applications is Sunday 19 January 2026. The role may be required to view illegal child sexual abuse images. All applicants will be subject to enhanced DBS checks prior to confirmation of employment Please note: We do not accept enquiries or submissions from recruitment agencies. To Apply If you feel you are a suitable candidate and would like to work for The Internet Watch Foundation, please click apply to be redirected to our website to complete your application. |
Prison Facilitator - Bank Staff
Location: South Central Region (HMP Aylesbury and HMP Bullingdon)
Department: Prison delivery
Salary: £16.98 per hour
Hours: Various
Contract Type: Bank
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes across a number of prisons. To ensure the continuation of our programmes during times of staff absence, we are now seeking to recruit a Prison Facilitator on a bank working basis to work across the South Central region, covering HMP Aylesbury and HMP Bullingdon. Working closely with prisons and their staff, people in prison, Shannon Trust volunteers and mentors, this post will support with the delivery and development of our literacy and numeracy programme in the Central region, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships quickly and personal qualities that include resilience, determination and a problem-solving approach. You will also have a willingness to travel, sometimes at short notice, to provide short or long term cover within the region including possible overnight stays.
This role will be prison-based. This is a bank role and so the number of days to be worked will vary and are not guaranteed. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Closing date: 18th January 2026
Applications for this role will be reviewed on a rolling basis, and interviews may be held before the closing date so early applications are encouraged.
REF-225 748
Location: Preferably London, however will consider applications outside of London. Expectation to be in the office 40-60% of the week
Interviews: 02/02/2026
For more information or to apply, please click "apply now" to be directed to our website.
Step into one of the most exciting moments in The King's Trust’s history as we celebrate our 50th Anniversary and our most ambitious philanthropic campaign yet. As our new Head of Principal Giving, you’ll be front and centre of a bold national movement to unlock transformational investment for young people; today, tomorrow and for generations to come. This is your chance to support a £150m campaign and help shape and lead a new global philanthropic income stream, paving the way for long-term impact that lasts well beyond our golden year.
In this high-profile role, you’ll build powerful, strategic relationships with philanthropists, trusts, foundations and senior volunteers, inspiring 7 and 8-figure gifts that change lives on a national scale. You’ll bring creative energy, ambition and polished storytelling to every proposal and boardroom pitch, while working closely with colleagues across fundraising to identify, shape and secure the biggest opportunities. With a personal annual income target of £2m+, you’ll love the thrill of big conversations, bold ideas and raising sights as well as funds.
Joining us now means joining a milestone moment. You’ll help write the next chapter of The King’s Trust, building on 50 years of empowering young people and setting the foundation for the next 50. If you’re a confident relationship-builder, with experience in global fundraising, who thrives on vision, strategy and high-value philanthropy - this is your opportunity to make history with us.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need a Head of Principal Giving?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of the Head of Principal Giving!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.