Member services manager jobs

Liberty is looking for a skilled manager with strong political instincts to step into the exciting role of Interim Head of Policy & Campaigns for a period of twelve months. We will be implementing a bold new strategy in a rapidly changing external environment, where existential threats to human rights and civil liberties give our work a renewed sense of urgency. This is an opportunity to help deliver high-impact campaigns that seek to influence policy at national level. You will be well supported by a highly skilled peer group and senior leadership and will lead a team of four Policy & Campaigns Officers to deliver innovative, politically insightful campaigns.

The Interim Head of Policy & Campaigns will play a key role in successfully implementing parts of Liberty’s new strategy. The role will oversee the development and implementation of Liberty’s policy and campaigning priorities: undertaking high quality research, influencing decision makers, building coalitions, producing policy and campaign materials, providing policy input to strategic litigation, and building public and political support for Liberty’s work.

We are seeking someone with strong political influencing experience who holds Liberty’s values and ambitions close to their heart, as we work to ensure everyone in the United Kingdom is treated fairly, with dignity and respect. This is a key role in securing the long-term policy change needed to protect the human rights and civil liberties of everyone who lives in the UK.

We are looking for a strategic leader who brings a collaborative approach to their work. You will have policy and research experience in human rights, or a related field such as the equality sector or social welfare sector. You will have a strong understanding of how to secure policy change in challenging political environments.

You will have a strong commitment to Liberty’s anti-oppression values and strategy.

Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.

The deadline for applications is 9am Monday 26 January 2026

Applications received after this deadline will not be considered.

Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.

First round interviews will be held on Wednesday 4 February

Second round interview will be held on Wednesday 11 February

Apply via the job board on our website.

We're looking for a kind, empathetic and resilient Specialist Support Worker to join our Mental Health Service in Tower Hamlets.

£29,209.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Tabard Court is a mental health supported accommodation for individual with significant offending histories and complex mental health needs.
You will work within a multi-disciplinary team, providing support to customers with a range of mental health needs - emotional, social, physical or domestic -, who have had contact with the Criminal Justice System.

This is a 3 months Fixed term contract with possibility for extension

The working pattern for this role is as follows:
Week 1: M0 T8 W8 T8 F8 S0 S0
Week 2: M8 T8 W8 T8 F0 S8 S8
Week 3: M0 T8 W8 T8 F8 S0 S0
Week 4: M8 T8 W8 T8 F0 S8 S8

What you'll do:
1. Keyworking, Support Planning & Recovery
* Hold a keyworking caseload (typically 4-6 customers), meeting each customer regularly for structured keywork sessions focused on mental health, risk, daily living skills and recovery goals.
* Complete and regularly review support plans, risk management plans and crisis plans with customers and the wider team, ensuring they are meaningful, co-produced and linked to clear, achievable outcomes.
* Use a psychologically- and trauma-informed approach to explore behaviour, triggers and patterns, and support customers to understand their own risks and responsibility.
* Ensure customer paperwork (e.g. support plans, risk assessments, reviews and keywork notes) is completed to a high standard and within required timescales, recorded on relevant systems and shared appropriately with the team.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
Experience & Knowledge
* NVQ Level 2/3 or equivalent
* Experience of working with people with significant mental health needs, ideally in forensic or criminal justice settings (secure services, probation, prison, step-down or similar).
* Understanding of recovery-oriented practice and trauma-informed approaches in mental health.
* Awareness of risk assessment and risk management processes in forensic mental health (e.g. working with index offences, relapse indicators, safeguarding, conditions of discharge or licence).
* Experience of keyworking or case management, including multi-agency liaison and report writing.
* Comfortable working in a structured environment with policies, procedures and clear documentation standards, while remaining flexible and responsive to individual need.

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

.Please see our website for full Job Description

The role:

In this new role we are seeking an experienced, confident HR professional to provide both strategic and operational leadership of the EIA HR function through a period of growth and transition.

As a member of the Senior Management team, the Head of HR will contribute towards organisation-wide decision-making and will ensure that the people strategy underpins EIA’s mission and long-term goals. Reporting to the Director of Operations, the Head of HR will use their initiative to develop and manage the HR function, providing expert advice on organisational change and transformation through people-focused initiatives.

The role will require a combination of strategic planning, operational delivery, and advisory skills to support change, foster a positive culture, and ensure compliance with UK employment law and best practice. The Head of HR will line-manage the HR Officer and oversee high-quality, responsive HR services across the charity.

About you:

• You will have significant senior HR leadership experience, and be CIPD Level 7 (or equivalent experience), with a strong, up to date knowledge of UK employment law and HR governance at a strategic level.
• Ideally you will have experience working within a charity, NGO or campaigning sector.
• You will have proven ability to operate effectively as part of a Senior Management Team, contributing to organisational-wide decision-making beyond the HR remit.
• You will have strong influencing and relationship-building skills, with credibility at senior levels.
• You will have a proven ability as a self-sufficient HR leader.
• You will have experience of working with international employment arrangements, including Employer of Record models, ideally with experience of international employment law or cross-border HR practices.

What we offer:

Location: Hybrid Working possible between offices in London Islington and home.
Hours: 24-32 hours per week, with the exact hours and working pattern to be agreed.
Salary: £55,000-£60,000 per annum depending on experience (pro rata to working hours)
Contract Type: Permanent
Holiday: Annual leave package of 25 days annual leave ( days off between Xmas and New Year) Bank Holidays day off on your birthday, with an additional day per year up to a max of 29 days (pro rata).
Benefits: 4-8% pension contribution, Mental health and wellbeing support programme

By applying for this role, you are stating that you are eligible to work in the UK. EIA UK is unable to apply for a Certificate of Sponsorship for this role.

EIA UK is committed to being a fair and inclusive employer. We actively encourage applications from all backgrounds, especially underrepresented groups and minorities.

REF-225 895

The Talent Set are delighted to partner with Tommy’s on a fantastic Deputy Marketing Director role. This pivotal position offers an opportunity for a strategic leader to shape and drive next level growth for baby and pregnancy charity Tommy’s, making a meaningful difference through striking brand activity, innovative campaigns, engaging content and storytelling and impactful digital marketing.

The Deputy Marketing Director will raise awareness and consideration of the Tommy’s brand, bring more people to the charity for support and market the charity to target audiences, businesses and potential donors and fundraisers.

This is a particularly exciting moment to join Tommy’s as an organisation. We have recently unveiled a new creative brand platform and in the delivery phase of a 5-year growth strategy. With maternity care firmly in the public spotlight, there is also significant opportunity to shape the conversation, build momentum and extend our reach. We are seeking someone creative and proactive to lead this next chapter, helping to translate increased visibility into meaningful change to help bring more babies home.

About the Charity
Their vision: To stop the heartbreak and devastation of baby loss and make pregnancy and birth safe – for everyone.

Their mission: Tommy’s leads research and transforms care. They provide expert information and support throughout the pregnancy journey. Working with communities and partners, Tommy’s challenges inequities and campaigns for change to make pregnancy and birth safer for all. Together, we save babies’ lives.

Marketing & Engagement directorate vision: To make Tommy’s unmissable as a household name and a fundraising cause. The directorate encompasses, Marketing, Communications and Campaigns, Public Fundraising and Digital and Innovation.

Key Responsibilities

• Lead the marketing team to deliver integrated brand and marketing campaigns that raise awareness of Tommy’s mission and impact through research and provision of support among the target audiences
• Develop and implement comprehensive marketing strategies aligned with the organisation’s mission and goal
• Oversee the creation and execution of multi-channel campaigns, ensuring clear messaging and impactful delivery
• Cultivate relationships with external partners and stakeholders to enhance brand visibility and support fundraising efforts
• Manage budgets and resources effectively, ensuring maximum return on investment
• Use data and insight to understand audience, channels and brand and to guide the strategy, planning and execution
• Set and track marketing OKRs, KPIs and budgets, evaluating progress, performance and delivery
• Lead on content, audience and stories strategies
• Drive the digital marketing strategy, growing social media presence, optimising SEO, digital campaigns, SEM and website content
• Support our income and growth through promoting public fundraising activities and supporting corporate partnerships 

Person Specification

• Demonstrated experience in strategic marketing leadership and brand development and engagement within the non-profit or charity sector
• Proven ability to develop impactful campaigns across digital, print, and media channels
• Excellent communication and interpersonal skills, with the ability to influence and inspire diverse audiences
• Strong organisational skills, with the ability to manage multiple projects and priorities effectively
• Proficiency in marketing analytics and data-driven decision-making
• Commitment to the values of the organisation and a demonstrable interest in the pregnancy and baby sector
• Ability to work collaboratively with various teams and external partners

What’s on Offer

• Salary: £60,000-£64,000

• Permanent
• Location: London, hybrid – 2 days in the office per week

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

£32,888 pa + 7% pension contribution   

Shrewsbury, Shropshire   

1x full time, permanent 

1x full time, maternity cover - starting date of 1 April 2026 (expected 9 months)

Closing date 12noon on 26th January 

Interviews will be held in February 

We're looking for two people to take a leading role in the management of our nature reserves, to help us maintain them in good ecological condition and develop them as safe & inspiring places for public access, education, research and demonstration.  As Senior Reserves Officer, you’ll work closely with the Head of Reserves to plan and deliver habitat management and monitoring on your allocated sites, particularly through volunteers, graziers and contractors. 

For the permanent role, we are keen to hear from those who have experience of engaging local communities and particularly hard-to-reach groups to access green spaces and nature reserves.  

What you will bring to the role:   

· Experience of habitat and estate management including inspections, planning and directing work  

· Experience of managing projects for wildlife, including budget management  

· Experience of supporting & directing colleagues, such as a mentoring or coaching role  

· A passion for wildlife & nature  

· A personable manner and the ability to work with a wide range of people  

· Previous experience of managing and motivating volunteer groups  

· Previous experience of supervision of contractors  

Due to the nature of the role a UK Driving Licence is required.  

The Trust is committed to building an equal, diverse and inclusive workforce we encourage applications from a diverse range of suitably qualified candidates.  Please let us know if you require any adjustments to make our recruitment process more accessible.

Why work for us - benefits we offer:   

· 25 days holiday plus Bank Holidays and Service related holiday (pro-rated for part time staff)  

· Salary sacrifice benefits  

· Life assurance  

· Generous pension - company contribution 7%, employee contribution 3%  

· Enhanced Sick Pay  

· Flexible working policy  

· Employee Assistance Programme  

· Staff discounts  

· Employee away days  

· Enhanced pay for maternity and adoption leave  

· Coaching 

· Support with training and development to assist career progression

· Inclusive & supportive work atmosphere

Safeguarding: 

Shropshire Wildlife Trust is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo reference checks with past employers and Disclosure and Barring Service checks at the appropriate level     

No enquiries from agencies or for further advertising will be taken. 

About us:   

Shropshire Wildlife Trust (SWT) has a vision of a thriving natural world, where Shropshire's wildlife and natural habitats play a valued role in addressing the climate and ecological emergencies, and people are inspired and empowered to take action for nature. We combine projects across Shropshire (including Telford & Wrekin) with advocacy and campaigning to restore nature and to engage people. We manage over 40 nature reserves and have almost 50 staff, 300 volunteers, and over 9000 members. SWT is an autonomous charity, but we are increasingly working collectively, as part of The Wildlife Trusts (TWT), to ensure that our local actions have a national impact and help to address global issues.  

Are you a natural relationship-builder who is motivated by the impact your work can have? We are a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide.

We are looking for a Corporate Partnerships Officer to join our fundraising team. Reporting directly to our CEO, you will play a crucial role in helping us to grow our income and support more people.

This role is a 12-month placement from 1st April 2026 - 31st March 2027 funded by The Rank Foundation as part of their Time to Shine Leadership Programme (see below).

You will contribute to the charity's overall fundraising strategy by actively seeking, securing, and managing mutually beneficial corporate partnerships. It will involve preparing compelling proposals, cultivating relationships, and ensuring high standards of stewardship.

We would like to hear from you even if you don’t feel you have all the skills or experience mentioned in the accompanying job description but you do share our values and mission.

Time to Shine Leadership Programme

The Time to Shine Leadership Programme is aimed at those who are currently unemployed or underemployed and provides a unique opportunity to gain valuable experience within a charity as part of a 12-month work placement. It incorporates personal and professional development activities, including several residential events, as well as membership of the RankNet community and access to a mentor.

The key upcoming dates to be aware of are 28th April and 6th May for the programme launch - you will need to be available to attend these (travel expenses will be covered).

There is a link to find out more information in the accompanying job description.

Part-time - 21 hours per week (other flexible arrangements will be considered)

Circa £27,000 per annum (circa £45,000 per annum full-time equivalent)

Permanent

Working from home with travel across London boroughs

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a colleague within the Rights Respecting Schools Team.

With knowledge and experience of child rights education in school settings, you will play a key role in the implementation of the RRSA in London. Liaising with colleagues and London Boroughs, you will recruit schools to the Programme, currently funded for London state schools by the Mayor of London’s Violence Reduction Unit. You will support schools by delivering our online training, conducting accreditations and writing supportive and developmental reports.

The successful applicant will have:

• Excellent knowledge of the CRC, the UK education landscape and the challenges facing school leaders at this time.
• Well-developed ICT and communication skills and a clear capacity to engage, motivate and support schools to progress on their rights respecting journey.
• High levels of personal drive and motivation with a proven commitment to effective teamwork and delivering positive change for children.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Monday 26 January 2026.

Interview date: Friday 6 February 2026 via video conferencing (MS Teams).                 

In return, we offer:

· excellent pay and benefits (including generous annual leave and pension contributions, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children throughout the UK

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process. 

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for an enhanced criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

We are seeking a Content Creator to help shape and communicate the heart and vision of Gateway Christian Centre through high-quality digital broadcast and print visual content.

This role involves working closely with our senior leadership and communications team to create engaging media for online platforms, in-person events, and church communications. The ideal candidate will be creative, technically skilled, and spiritually aligned — someone who loves telling stories that inspire faith and connect people to Jesus.

Please see the attached job description and person specification for full details.

We're looking for 2 kind, empathetic and resilient Support Workers to join our Learning Disabilities Service in Waltham Forest.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
Behaviour Analysis:
- You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or trigger the behaviour
- You understand and collaborate with the different support organizations accessible in the community
- You will have ability and skill to present and feedback to other professionals in a formal setting
- Reports possible cases of abuse, neglect or endangerment appropriately

Other Responsibilities:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker.
- Carry out security duties to ensure the safety of the customers and premises
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem

What you'll bring:

Essential:
- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Behaviour that challenges and Diabetics
- Good IT skills
- Drivers
Desirable
- Experience with PBS Approach

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for a full Job description

LocalMotion Torbay Change Coordinator

Can you bring the element of order to a complex, emergent and un-prescribed programme?

Do you believe systemic change is possible?

Are you passionate about logistics and people in equal measure?

Do you want to see long term change in Torbay?

We want to hear from you if you are interested in working at the heart of an exciting approach to change in Torbay. Utilising an innovative and long-term funding opportunity from LocalMotion, we are collaborating across sectors and communities in Torbay to:

● Work together differently, with authenticity and trust.

● Develop and share new skills and knowledge.

● Solve deep rooted challenges facing the area.

● Change the system in positive and sustainable ways.

To continue this work, we are looking for someone who is able to act as the glue for multiple moving parts. This role is the logistics aspect of a coordination function, working in partnership with an additional creative component.  If you think this sounds like you then we would welcome an application. 

This post is offered as a 0.6 FTE fixed term contract or secondment for 2 years, as an employee contract or consultant.

£22,066  p.a (Job evaluated salary of £36,777 p.a. pro rata), or daily rate of £217 per day. Flexible working patterns available.

To apply to this role, please complete the application form 

Please submit your completed application by midnight on Tuesday 20th January 2026.

If you would benefit from an informal conversation before submitting your application please contact Tracey Cabache at Torbay Communities

Planned date of interview: Please hold all day on Tuesday 27th January.

Overview of post: 

This is a 12-month paid internship starting in March 2026, supported by the Jack Petchey Internship 
Programme. The successful candidate must be available to take up the post by Monday 23rd
March 2026. This internship is designed to provide a structured learning and development 
opportunity for someone interested in building a career in the youth, charity, and/or community 
sector. The post-holder will gain specialist knowledge working with unpaid Carers and their 
families, as well as exposure to how the broader health, social care, and education sectors
operate.

The post-holder will support the delivery of activities and breaks for Young Carers (YCs) and 
Young Adult Carers (YACs), including social, educational, and wellbeing groups, groups which 
support YC and YAC personal development, create opportunities to build friendships and peer 
support networks as well as provide time out from caring roles. 

They will help raise awareness of Young Carers by attending e.g. outreach events and school 
assemblies alongside staff, will contribute to identifying new YCs, and undertake a specific 
project focused on engaging more YACs aged 18–25. This project will involve researching their 
needs and preferences and piloting activities to meet these.

Through Sutton Carers Centre’s support and the additional opportunities provided by the Jack 
Petchey Internship Programme, this internship offers a high-quality, developmental experience 
for someone starting out in the sector. It could be particularly rewarding for someone who has 
lived experience of caring and/or wants to develop specialist knowledge and skills in this area. 
Principal Tasks
Activity Delivery
• Support the planning, organisation, and delivery of creative, educational, therapeutic 
and/or social group activities, workshops, and trips for YCs and YACs. 
• Attend school assemblies and other outreach events with colleagues to raise awareness 
of Young Carers and help identify new referrals.
• Encourage YCs/YACs to participate in the planning and shaping of activities, including 
through forums and feedback.
• Contribute to creating safe, inclusive, and positive environments where YCs/YACs feel 
valued and supported.
Young Adult Carers Project
• Lead a time-limited project to engage YACs (18–25), engaging with currently identified 
YACs about their interests and barriers to participation.
• Design and pilot a programme of activities and breaks based on findings, with support 
from colleagues.
• Contribute ideas of how we can identify and support more YACs. 
• Share learning and recommendations with the wider team to inform future service 
delivery.
Learning and Development
• Take part in regular supervision, induction and a structured training programme, 
including safeguarding, project planning, group work, and communication skills.
• Shadow colleagues across Sutton Carers Centre to build knowledge of Carer support 
and wider health and social care systems.
• Receive mentoring to support professional and personal development.
Partnerships and Networking
• Work alongside staff to liaise with schools, colleges, and other community organisations, 
as well as colleagues in social care and health settings.
• Build relationships with external partners, providing opportunities to network with other
organisations and potential employers.
• Help promote SCC’s activities through newsletters, social media, and events.
Monitoring and Evaluation
• Support the collection of feedback and monitoring data from activities and events.
• Assist with record keeping, reporting, and communications.
Policies & Procedures:
• Carry out the above duties with due regard at all times to the Equality, Diversity & 
Inclusion, Data Protection & Confidentiality, Safeguarding, Environmental, Business 
Continuity, Health & Safety and all other policies and procedures of Sutton Carers 
Centre.
Other Duties
• To attend and take advantage of managerial and/or peer supervision, team/staff 
meetings and undertake appropriate training and any other professional or personal 
development.
• To develop and maintain current and accurate personal knowledge of unpaid Carers’ 
issues and any statutory or legislative changes.
• To participate in staff meetings, staff forums and training events.
• To be flexible with your availability for working hours, as the role will include very 
occasional, weekend and evening work, for which you will receive TOIL.
• To work as part of an overall team, contributing to the development of the Centre and 
participating in activities, fundraising and promotional events.
• To undertake other duties as appropriate to the post, as agreed with your Line 
Manager. 
Developmental Opportunities
As part of the Jack Petchey Internship Programme, (information here) the post-holder will also 
benefit from:
• An individual £1,000 training budget.
• A dedicated professional mentor for independent advice and guidance.
• Four personal development workshops during the year.
• The opportunity to be part of a peer support network of interns across London and 
Essex.
• Participation in Action Learning Sets with other interns.
• Attendance at a programme launch conference and an end-of-programme 
celebration.
In addition, the intern will:
• Gain experience of working directly with YCs and YACs.
• Benefit from working within a passionate, ambitious and supportive team environment as 
well as a wider community of Sutton organisations determined to effect positive change 
for young people and their families.
• Develop skills in activity planning, delivery, and evaluation.
• Learn about safeguarding, equality, and inclusive practice.
• Build competencies that will form a portfolio of evidence for future roles in the youth, 
charity and health and social care sectors.
This Job Description is not prescriptive; it outlines the key tasks of the post-holder and 
is subject to change in consultation with the post-holder.

We're looking for 2 kind, empathetic and resilient Support Workers to join our Learning Disabilities Service in Waltham Forest.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
Behaviour Analysis:
- You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or trigger the behaviour
- You understand and collaborate with the different support organizations accessible in the community
- You will have ability and skill to present and feedback to other professionals in a formal setting
- Reports possible cases of abuse, neglect or endangerment appropriately
- Actively participates in the reviewing and the designing behavioural interventions plans.
- Implements behaviour support plans

Other Responsibilities:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker.
- Carry out security duties to ensure the safety of the customers and premises
- Enable customers to make full use of community facilities by providing support as directed

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem

What you'll bring:

Essential:
- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Behaviour that challenges and Diabetics
- Good IT skills
- Drivers
Desirable
- Experience with PBS Approach

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Description

About the Refugee Council 

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.

We have offices across the UK where our Services teams provide support to refugees at local level. 

Inclusion and accessibility 

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Our Values 

Our values underpin everything we do:

• Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do. 
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding. 

About the role

The Executive Director of Fundraising & Digital is a key member of the Senior Leadership Team, accountable for ensuring the Refugee Council’s financial growth, supporter engagement, and digital transformation. The role provides strategic leadership across fundraising, digital platforms, brand guardianship, and supporter experience, ensuring these functions deliver ambitious income targets, expand public reach, and align with the organisation’s mission and values.

As the executive lead for income generation and digital innovation, the postholder drives improvements in fundraising strategy, supporter acquisition, donor stewardship, and digital content delivery. They embed a culture of creativity, accountability, and continuous improvement, ensuring fundraising and digital activity is ethical, compliant, and maximises long-term sustainability. They provide authoritative advice to the Chief Executive, Board, and Committees, ensuring robust income planning, brand positioning, and digital resilience.

The Executive Director builds and leads a high performing Fundraising & Digital directorate, fostering a culture of empowerment, innovation, equity, diversity, and inclusion. They act as joint guardian of the Refugee Council brand, ensuring consistency and impact across all channels, and model the organisation’s values, enabling staff and volunteers to deliver outstanding fundraising performance and dynamic digital engagement that strengthens public support for refugees and people seeking asylum.

Staff benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more.

Let’s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 26 January 2026.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.