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IT Support Analyst (1st & 2nd Line Support)
Salary: 24,600
Location: Birmingham - Hybrid (with some remote working)
Permanent, Full Time – 35 hours per week
Closing date Wednesday 1st April 2026
We’re passionate about making a positive difference. We’re looking for an IT Support Analyst to join our IT team. In this role you will provide 1st and 2nd line technical support across our IT and telephony systems, helping colleagues resolve issues efficiently and ensuring our technology runs smoothly. This position is ideal for someone with existing IT support experience or a recent IT-related qualification who is eager to develop their skills further.
What will you be doing as an IT Support Analyst?
In this varied role and hands-on, you will support a wide range of IT operations, including:
· Responding to IT queries from colleagues and providing helpful, timely support
· Troubleshooting issues across software, hardware, networks, and business system
· Supporting our Webchat and Telephony systems
· Managing user accounts, passwords, permissions and access rights
· Producing and maintaining documentation and help guides for users
· Help deliver IT projects and carry out daily system checks to ensure optimal performance
Experience you will need
· Experience working in an IT support role or a recent IT-related degree
· Knowledge of Microsoft technology stack, Windows 10 or above, Active Directory, The Microsoft 365 platform including Exchange Online, Teams and Intune
· Telephony Systems
· Strong customer service skills and the ability to communicate clearly with users
· Good problem-solving skills, attention to detail and the ability to prioritise tasks under pressure
Experience in the following areas would be helpful, but not essential
· Zero Trust Network solutions
· Network Troubleshooting
If you’re someone who is self motivated, enthusiastic, proactive, keen to learn and adaptable to new technologies along with being a strong team player who can build positive relationships then we’d love to hear from you!
What We Offer
We believe in taking care of our people, and we offer a great range of benefits, including:
· 29 days annual leave plus bank holidays
· A contributory pension scheme
· Remote working arrangement with some office attendance
· Generous Life Insurance
· Wellbeing days to support your mental health
· A healthcare cashback scheme
· Access to an Employee Assistance Programme
· Working outside the UK (up to 30 days in a 12-month period)
· Free on-site gym
· Enhanced maternity pay
If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.
Important Information
Interviews will be held on site at our Birmingham office (Fiveways)
We may close this role early if we receive a high number of applications, so please apply as soon as possible.
We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.
Our Commitment to Inclusion
We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.
We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.
Director of Influence and Innovation
Full time (35 hours pw) - flexible working considered
£60,000-£65,000 + pension and benefits
Hybrid, North London (NW5), 1-2 days per week in the office
Women in Prison (WIP) supports women affected by the criminal justice system and campaigns to end the harm it causes.
This is a new role which has been created to provide the vision and direction for our programming and systems change work as we embed our 2025-2030 strategy. Our ambition is to offer women in prisons and the community, impactful direct support that is more independent of government demands and funding, and with a new and deeper partnership model.
Our strategy also challenges us to mobilise women, drive women-led influencing and campaigning and co-design programmes with women with experience of the justice system. We know we must design and deliver programmatic work that incorporates systems change work so that we are not propping up a harmful existing system. The problem in the criminal justice system is not the women themselves, but the structures and systems that oppress them. Women in Prison is taking bold steps to design and embed new programmes that build evidence that directly challenge those harmful systems.
In this role you will:
Co-design and deliver quality programmes delivering measurable and impactful outcomes for women
Drive stronger influence and visibility with policymakers, funders and partners
Ensure that evidence from programmes is driving successful campaigns and policy changes
Develop your team so they are empowered, motivated and focused on delivering on the strategy and values of Women in Prison
The successful candidate is likely to bring a proven track record in a senior leadership role within in a charity/NGO in programming, policy, or advocacy. You will be a strategic thinker with the ability to connect operational delivery to systemic change, and bring a track record of success in influencing policy, funding decisions, and/or public opinion.
Application is by way of CV with a Supporting Statement that should set out your motivations for applying and how your work experience to date meets the scope of the responsibilities. As a general guide, your Supporting Statement should be around two sides of A4.
Closing date: Midnight Sunday 12th April 2026
This role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Due to the nature of our work it will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions which are not protected under the Act.
For further information and to apply please click the apply button.
This is an exceptional opportunity at one of the world's most prestigious universities at a time of extraordinary ambition and philanthropic momentum.
Associate Director of Development – Principal Gifts
Employer: University of Oxford
Salary: £65,336 - £82,255 with scope to go beyond for a leading professional with outstanding experience and track record
Location: Oxford (Hybrid)
Here at the University of Oxford, we are recruiting three Associate Directors of Development – Principal Gifts to join our incredible team. These are new positions, part of an expansion of our friendly, collaborative and successful Principal Gifts team.
As Associate Director of Development – Principal Gifts, you will operate at the highest levels of the University to secure transformational gifts at the eight-figure-plus level, advancing Oxford’s mission and global impact. Your work will help ensure that Oxford continues to attract the brightest minds, pursue world-leading research, and address the most urgent challenges facing humanity.
You will work closely with the Vice-Chancellor, Chief Development and Alumni Engagement Officer, Director of Development – Principal Gifts, and other senior leaders to align principal gift opportunities with institutional priorities and articulate a compelling case for support to some of the world’s most significant philanthropists.
Your impact will be enduring – enabling breakthrough discoveries, expanding opportunity for students, and strengthening Oxford’s position as a global leader in education and research. The Associate Director of Development role offers the chance not only to secure transformational gifts, but also to shape the future of Oxford’s philanthropic culture and leave a legacy at an institution that has been changing the world for over nine centuries.
This is a chance to join a dedicated, professional and ambitious team at a time when Oxford’s fundraising is at unprecedented levels. With strong support from the Vice-Chancellor, a proven track record of principal gift success, and an unparalleled global reputation, you will have every opportunity to make your mark, both at Oxford and in your career.
You will be passionate about what we do here, not phased by complexity and ambiguity, and comfortable orchestrating a myriad of stakeholders. We hope to hear from you!
The University of Oxford is partnering with Erin Hall-Westfall and Joanna Logan of Constellate Global Talent on this search.
Closing date: midnight on Monday, 6 April 2026.
Interested?
Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.
Diversity and Inclusivity
The University of Oxford is committed to equal opportunity, and to being a place where everyone belongs and is supported to succeed. We recognise how the diversity of our community enriches our ability to deliver on our academic mission.
We welcome applications from individuals from all backgrounds, including those under-represented within higher education. No applicant or members of staff shall be unlawfully discriminated against on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
No agencies please
If you would like to have a confidential discussion about the role, please email info (at) weareconstellate (dot) com
Please see attached candidate pack. Applications are by CV and covering letter.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Detention Action is a small organisation with a big impact. Since 1993, we have worked to improve the welfare of people in detention centres and tirelessly campaign alongside our beneficiaries to reduce the use of immigration detention. We work on the frontline with people in immigration detention, as well as challenging injustices in asylum, detention and deportation systems in the UK.
This is an exciting opportunity for someone who is looking to campaign for a just and humane immigration system. The post holder will work across our communications and campaigns activities, helping to develop and achieve our campaigning goals, engaging with stakeholders and providing policy and parliamentary support. They will take a lead role in managing our social media channels and contribute to our press office function.
They will also work closely with our Casework and Fundraising teams.
The postholder will have the opportunity to develop skills and knowledge to allow them to lead campaigns and/or supporter and stakeholder engagement.
We are looking for someone who is able to develop compelling campaigns messages for a range of audiences and build strong relationships with our stakeholders. Candidates must have well-developed research and analysis skills, excellent organisational skills and be able to manage our social media accounts. Full details of the essential and desirable criteria for this role are provided in the Candidate Information Pack.
TO APPLY
Please use the Apply Now button to upload a CV and Cover Letter to the CharityJob portal by 9am BST/UK time on 07 April 2026.
Please read the Candidate Information Pack carefully, including the instructions on how to apply, which explain the requirements for your CV and Cover Letter. We will not accept incomplete applications.
We welcome and encourage applications from people from all backgrounds, including those from minority groups that are underrepresented in the workplace. We strongly encourage those with lived experience of the asylum, deportation and/or immigration detention systems to apply.
Use the Apply Now button and refer to the Candidate Information Pack, as this explains the requirements for your CV and Cover Letter.
We aim to promote the welfare and rights of people in immigration detention in the UK and to advocate for detention reform.
The client requests no contact from agencies or media sales.