Operations Jobs

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service. We use a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interview date: 3 and 4 June 2024

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

Supporter care advisors are responsible for being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter. Advisors provide excellent customer service by putting the supporter at the heart of everything we do. Capturing data and feedback accurately after each contact is key to help us identify trends and new ways of working. They will also thank supporters for their generous donations by creating bespoke acknowledgements within agreed timeframes. We also provide a first line self-empowerment support service where advisors are expected to manage individual cases.

Ideal Candidate

Experience working in a contact centre is preferred. In addition, providing information both verbally and in writing to a high standard is key. The ideal candidate will be able to work with a high volume of enquiries and have the necessary computer skills (incl. Word, Excel and Outlook), with the ability and willingness to learn new procedures through training provided. You will also be expected to react and deal with change in a positive manner, whilst demonstrating an understanding of the emotional intelligence needed and active listening skills.

Make a real difference to the lives of people with disabilities.

“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager

“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

Your role

As Assistant Shop Manager at Scope's Shrewsbury shop, you’ll work alongside the Shop Manager, and use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You may also deputise and be responsible for running the shop when the shop manager is absent. A great attitude and willingness to learn are just as important as relevant experience.

About you

You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience. But we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first. You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. You will also demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Permanent - part time,  21 hours per week

Scope's Shrewsbury shop - 12, 13 Claremont St, Shrewsbury SY1 1QG

Shop hours

It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Scope benefits

We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:

• 35 days annual leave
• Flexible working (where we can)
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Who are we at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today! 

Please note that successful candidates will be subject to an enhanced DBS check. 

Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.

Leaders in Community (LiC) is an award-winning youth-led organisation with over 15 years' experience in delivering youth leadership and youth social action campaigns, supporting local young people challenge and overcome inequalities and barriers to progression.

As the Partnerships and Services Manager, you will report directly to the CEO and as such will be a member of the leadership team, to deliver Leaders in Community’s (LiC) work to empower young people and communities to improve quality of life and build a sustainable future in line with the Charity’s vision and mission. Working alongside the leadership team, you will oversee, and capacity build the services being delivered in our vibrant community centre, which is located in the historic East End of London.

Walk alongside our partners, to deliver excellence, build resilience and learn together.

In 2024, Embrace the Middle East celebrates 170 years of close partnership and relationship with local Christians who, through their churches and local civil society organisations, are serving some of the most marginalised and excluded communities in the Middle East.

Ours is a vision of faith, hope and love in action: where there is a need for refuge, a home however temporary, for education, for safeguarding, for economic empowerment, for justice and human rights – we, with our partners, want to respond. We do this by building strong and lasting partnerships, nurtured by mutual respect and a shared commitment to excellence.

We are looking to recruit a Director of Programmes, Partnerships and Advocacy to lead a team of high-performing programme and partnerships managers who guide our relationships with a portfolio of 45 local partners, supporting them in their social witness through a £2.4m programme of grants, and capacity support.

The Director will also lead the development of our advocacy work, collaborating closely with the CEO and Director of Fundraising to develop our policies, messaging and strategy to increase our reach through effective lobbying and campaigning consistent with our theory of change, and strategic vision and mission. This cross-cutting work will include working with our programme team, our communications team, and church engagement team as part of a shared approach to advocacy, campaigning, and public engagement.

Advocacy is a growing part of our work, inspired and guided by the voices of our partners – primarily speaking and acting in relation to:

• the presence and role of Christians in the Middle East
• issues of peace, justice and equal rights in Israel and Palestine
• refugees and internally displaced people across the Middle East

Informed by Christian voices from the Middle East, we engage with Bishops and church leaders, politicians, and with our engagement team seek to educate and mobilise the UK public. Resources will be available for the Director to recruit a dedicated advocacy team member to complement their skills and support them and the team to achieve Embrace’s advocacy aspirations.

We are looking for someone who can bring to Embrace a wealth of international development partnership and grant making experience, alongside their passion and skills to drive and develop Embrace’s public and private advocacy. Like everyone else at Embrace you will be fired up by our mission, and in tune with our values.

Naturally, you will be well versed in complex policy issues within sensitive settings, familiar with acting as a media spokesperson, and dedicated to engaging with communities experiencing injustice and marginalisation.

Finally, due to the Christian context of the position, it is subject to an occupational requirement under the Equality Act that you should be a practising Christian who shares our values and ethos at a profound level.

At Embrace, our team enjoys remote and flexible working arrangements. In addition, you will benefit from a generous holiday entitlement and a comprehensive package including a pension scheme, life assurance, retail discounts and a 24/7 employee assistance programme.

The role is home-based, with two to three days per month in High Wycombe.

Please apply online via the apply button. 

Closing date: 30 May 2024.

The Robin Cancer Trust is looking for a Head of Operations to help make our vision of reaching every young person in the UK with our life-saving cancer campaigns a reality. We are the UK’s germ cell cancer community, and our mission is to save lives.

We do this by:

• Educating young people with our life-saving cancer awareness talks.
• Engaging young people with our award-winning cancer campaigns.
• Empowering young people affected germ cell cancer, all across the UK.

Our values:

• Respect: Not only for the important work we undertake, but also the people who support our mission. We believe in open, honest, and empathetic communication between ourselves and to our community.
• ​Creativity: We are a small team with a big vision – in order to drive the change we want to see in the world, we must innovate, disrupt and experiment.
• Trust: We are accountable to each other & our beneficiaries. We are responsible for upholding these values and the quality of work we undertake – and will do so with integrity at all times.

If our mission, vision, and values inspire you and resonate with you, please apply to join our team – we want to hear from you!

Overview:

• Salary: £36,000
• Hours: 35 hours per week, flexible working (evenings and weekends as required)
• Location: Fully remote
• Contract type: Permanent

Staff benefits:

• Annual Leave - 33 days (25 days holiday + 8 public/bank holidays)
• Mental Health days (whenever you need them, obvs)
• Flexible working (around you, not us)
• Remote working (we all are)
• Work Laptop (+ whatever else you need to do your job)
• Work Phone (we like a Google Pixel)
• Health & Wellbeing initiatives (Health Cash Plan + Free Counselling)
• Employee Perks (Discounts & Exclusive Deals)

Our culture is the most important thing to us – we want someone to join our team with passion, creativity, versatility, and strategy. We are looking for someone to make this role their own, to help guide our charity through the next phase of our growth, and for someone who will learn and grow with us.

Key responsibilities:

To be responsible for the effective delivery of services in the communities we serve.

• Manage all aspects of operational performance of the services in line with KPI expectations.
• Accountable for the leadership, line management responsibility and operational direction of the service delivery teams.
• Take financial responsibility for the service delivery budgets through annual budget setting, monthly reviewing, and quarterly reforecasting. 
• Continually develop and review operational KPIs to ensure they drive performance and align with our strategic ambitions. ­­­
• Ensure the customer experience is measured, monitored and delivered with the expected values and behaviors across all teams.

To effectively lead, collaborate and influence to contribute to the success of Robin Cancer Trust and its people.

• Engage the teams with the vision, purpose, and strategic objectives of Robin Cancer Trust.
• Contribute to the development of strategy, business planning and prioritisation activities.
• Be an active member of the Senior Leadership Team and deputise for the CEO as needed.
• Attend and contribute to monthly board meetings.

Person specifications:

• Driven by the desire to help the germ cell cancer community.
• Professional, diplomatic, and able to make objective decisions in complex situations.
• Ability to analyse and translate performance data into operational actions.
• Ability to interpret strategic plans and models to understand their operational impact.
• Highly collaborative and confident to influence across different roles at all levels of the organisation.
• Highly motivated, resilient under pressure and able to flex and prioritise workloads.

Essential qualifications, skills, and experience:

• Strong and effective people leader.
• Experience of leading change initiatives that demonstrate operational impacts.
• Proven track record of successfully managing and flexing budgets with financial accountability.
• Experience of leading successful service delivery functions.
• Excellent communication and interpersonal skills that can be adapted for public and professional audiences.

Desirable qualifications, skills, and experience:

• Experience of working as part of a senior leadership or strategy team.
• Experience in the charity sector.

Please note:  the duties outlined in this job description are not intended to be exhaustive and may be subject to periodic review and amendment to meet the needs of The Robin Cancer Trust.

Closing Date: Friday 31st May 2024

We will provide all applicants with an outcome on your application, this will usually be within 1 week of the application window closing.

The Robin Cancer Trust is committed to being an equal opportunity employer, we recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

At The Robin Cancer Trust we know we are not as diverse as we want to be, so we are actively searching for people who share our passion for our mission, with different backgrounds, perspectives, and experiences, to collectively make a difference.

If there is anything we can do to assist you in your application or preparations to be interviewed for this job vacancy, please let us know so we can ensure you have a positive and comfortable experience.

Remote · Based centrally in the North of England and centrally in the South of England

Closing: 12:00pm, 31st May 2024 BST

As our Training Coordinator you predominantly support the Service Delivery Managers and Support Officer in the effective planning and delivery of wheelchair skills training to meet the strategic objectives. You will work directly with young people and their families, schools, colleagues, partner organisations and professionals, delivering accredited training across the UK.

Whizz Kidz: the facts

Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs.

Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.

We’re here to change that.

As the UK’s leading charity for young wheelchair users (9 months -25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society.

And we won’t stop until they are mobile, enabled and included.

Our vision

A society in which every young wheelchair user is mobile, enabled and included.

Our values

We are young people focused, ambitious, collaborative and inclusive.

The person

You will be part of the Young People’s Services Team who provide a range of services and activities for young wheelchair users and their families. You will have a friendly and professional approach to working with families and professionals and be highly organised to manage planning, delivery and relevant paperwork for all wheelchair skills services. To join us you will need: 

 Skills and knowledge

• Understanding and familiarity of good practice and law around child protection, disability discrimination and equal opportunities legislation, health and safety, confidentiality, and data protection.

• The ability to teach and demonstrate wheelchair skills, using a wheelchair.

• Excellent organisational and planning skills.

• Excellent interpersonal skills with the ability to communicate at all levels.

• Ability to motivate children and young people of all ages.

• The ability to deliver training using coaching/teaching skills.

Experience

• Experience of working directly with disabled children, young people and their families.

• Lived experience of being a wheelchair user and/or experience of delivering wheelchair skills training is preferable.

• Demonstratable experience of delivering training, teaching or coaching.

• Youth work experience.

• Experience of risk management procedures.

Personal qualities

• Alignment with our values – young people focused, ambitious, inclusive and collaborative.

• Passionate about supporting young wheelchair users and creating societal change.

• Ability to get on with and motivate children and young people of all ages.

• Ability to multi-task, work calmly under pressure and meet tight deadlines.

• Ability to work as part of a team and on own initiative.

• A high degree of accuracy and attention to detail.

• Good level of computer literacy, including databases.

Weekend working, travel, irregular hours and overnight stays will be required. The ability to drive and have access to a car is therefore necessary.

Please note: This post is subject to an Enhanced level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

 A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

• Annual leave

25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

• Christmas closure

In addition to annual leave, employees get three days of paid Christmas leave.

• Pension

Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

• Simply health

Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

• Season ticket loan

An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

For full details and to apply, visit our website via the apply button. 

Closing: 12:00pm, 31st May 2024 BST

We are looking for a fantastic leader to join the KWMC Executive team and help us evolve as an organisation. We have been founder-led since 1996 and now, with CEO Carolyn Hassan’s retirement in March 2024, we are entering a new chapter; one that will both celebrate KWMC’s legacy of community led change-making and evolve to embrace new possibilities.

We are looking for a co-leader who works with generosity and care to make amazing things happen. We hope to welcome someone who brings extensive experience of developing innovative financial, business and operational models for mission and values-led organisations. You will work alongside Creative Co-Director, Martha King, to co-lead KWMC through a process of refocusing and on into the future.

About the Youth Endowment Fund 

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.  

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children becoming involved in violence. We do this by funding great initiatives, leading cutting-edge research and working for change - scaling up and spreading the practices that make a difference. 

The Chief Operating Officer (COO) has a critical role in ensuring we succeed in this work. You have a key leadership role in overseeing the overall health of the Fund in partnership with the Executive Director. The role oversees our finances, people management and – for the right candidate –much of our grant-making and project management. 

Key responsibilities 

You’ll lead on key organisational governance processes and ensure the Fund makes wise decisions, by:  

• Being a leading member of our Directors’ team, overseeing all elements of the Fund’s work.

• Ensuring that the Fund operates as efficiently and effectively as possible by prioritising the right activities and matching resources to deliver on our mission.

• Ensuring we have the right long, medium and short-term financial plans in place and that we maintain close control over our financial decisions and spend. 

• Informing our Board and our Risk and Audit Committee on our financial performance and risk.

• Ensuring the Fund’s investments are well managed through supporting the Endowment Investment Committee (this does not require investment experience). 

• Managing our Grants and Evaluation Committee (this decides which evaluations we should fund) and ensuring it operates effectively. 

• Ensuring that any ambiguities in the organisation are identified and removed. 

You make sure that the Fund has the people, tools and resources in place to excel. This will require us to:  

• Hire, develop and inspire the very best people: Managing our Head of People, you will ensure that we hire the best possible staff, compensate them appropriately, provide necessary and effective training, maintain a strong focus on staff well-being, manage and develop staff effectively and address poor performance when required. 

• Provide staff with the tools they need to perform: Managing our Head of Grant Operations, you will ensure that we have the tools we need to deliver, including management information, databases, systems and processes and office facilities. 

• Track performance: Track performance against our goals efficiently and effectively, championing a system of accountability and action to review, identify and empower the right people to act on delivering according to the plan. 

Working with colleagues, you’ll ensure we award grants, manage grantees and oversee evaluations efficiently and effectively. This will require us to: 

• Make excellent decisions about our grants: Working with – and potentially managing1 - the Assistant Director for Programmes, Impact and Partnerships, you will help to ensure that our processes for assessing funding applications achieve our organisational priorities for evidence generation. This requires you to understand what partners are trying to do, whether it’s likely to work, whether it will help us build an accessible and trusted body of knowledge, and whether we can build on it to make long-term change happen. 

• Evaluate our programmes: Working with - and potentially managing - the Assistant Director of Evaluation, you will help to ensure that we select and partner with high-quality evaluators to understand how well different activities work.

• Ensuring the team maintains effective monitoring processes: Working with your team, you will develop the necessary skills, processes and decision-making processes to identify when things aren’t going to plan and respond accordingly.

• Build strong relationships with your external partners: You and your team will build strong, trusting relationships with the projects the YEF funds and the evaluators that we work with. Your team will be known for being attentive yet assertive and measured and efficient in the reporting information we expect. You will become well connected in the sectors that we are working in.

• Identify opportunities to scale up projects: You will be proactive in identifying projects that would benefit from capacity development support or that may be ready to scale up their work, collaborating with Impetus to deliver on this. 

In support of these goals you will also 

• Lead and build a team that is so much more than the sum of its parts: Working with your direct reports you will build a culture that brings the very best of the different skill sets and approaches in your team. You will lead this team, providing exceptional direction, culture and clarity. 

• Make it easy to be effective when working in your team: You will bring clarity, lean processes, clear accountabilities, timely decision-making and effective systems so that people working in your team comment on how easy it is to get things done. 

• See your primary team as the Directors team: As a core member of the Directors team, you will be part of making the most important decisions about the short-term and long-term strategy of the Fund. You will build and model the culture and values that we need to make a real difference. You will leave ego at home and look to make the rest of this team a great success. 

Person specification 

• You are excellent at leading on finance in an organisation: You find it easy and straightforward to develop and oversee, large organisational budgets and ensure timely preparation of management accounts. You’re excellent at financial forecasting and understand how to make judgements and recommendations based on future scenario planning. You have experience reporting to Boards on financial performance and health, and leading on organisational external audits.

• You are strategic about finance: You’ve got real skill in distilling complex financial information into simple, easy to understand reports and presentations that enable good decision-making. You see your knowledge of finance as a way to serve Director-level colleagues with overall decision-making. You also understand how to navigate competing priorities and how to calculate and articulate risk and reward, knowing few decisions are straightforward.

• You get teams to use data well: You understand that accurate data and excellent management information tools enable good decision-making. You understand how management information databases (like Salesforce) work and would be able to maintain and build a culture of recording data and maintaining data quality within big teams. Ideally, you have experience working directly with Salesforce.

• You get things done and are brilliant at improving things: In previous jobs, you have held significant responsibility for ensuring challenging projects are delivered on time. You like finding ways to make things operate better for everyone. You are excellent at designing and putting in place effective systems and processes.

• You are a low ego and effective leader: You have a track record of building and leading effective teams. You are thoughtful about how to get a team working well and people tend to warm to you and respect you. You are not afraid of managing someone brighter and better than you or of addressing poor performance. You leave ego at home. You work very well in a team. You like taking responsibility for things. You can balance the task, the individual and the team. 

• You are interested and experienced in both staff development and financial planning: You are equally at home thinking about the processes and approach we need to recruit and develop great staff as you are thinking about how we control our expenditure and report our finances.

• You learn fast but remain humble: You are quick at getting your head around things. It wouldn't faze you to have responsibility for organising things that are new to you as long as you have an expert to ask advice from. You like learning and developing. You know how much you don't know as well as what you do.

• You are interested and thoughtful about grant-making and evaluation: You may not be an expert in grant-making, but you have experience of how charities think and approach applications for money. You have enough cynicism to know how these things can go wrong, but not so much that you can’t make them go right. You may not be an expert in evaluation, but you care about finding out what works.

• You are an excellent strategic thinker: People say that you are good at seeing the big picture as well as the detail. You have experience of wrestling into place a strategy for a project or organisation. You would be able to describe the strategy of the work you are leading at the moment. You are able to see things from different points of view. 

While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of youth violence. 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well. 

Additional benefits include 

£1,000 professional development budget annually, 28 days plus Bank Holidays, four half days for volunteering activities. 

If you’re interested  

To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this job" button by 5pm, Friday 31st May 2024. 

We will plan to host the first round of interviews the week commencing the 3rd June 2024. 

You’ll be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.  

Your data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area. 
 
The people we are looking for do not discriminate and we believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. 

Our vision is for an environmentally engaged society with stronger connections to nature.  

Our mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. We do this through grant support, direct delivery, research and advocacy.

As the HR Coordinator you'll play a key role in modernising our HR function, ensuring effortless people processes to support everyone in using their time and energy where it matters. Pro-actively supporting processes from recruitment to training to development and beyond, you'll be part of the driving force behind a positive workplace culture, empowering The Ernest Cook Trust team to thrive.

The Role 

In this new role of HR Coordinator you'll work directly with the HR Manager,operating at the centre of our people operations. Working closely with our diverse teams across the Trust and external partners,you’ll ensure a seamless HR experience. 

You'll enjoy significant autonomy while receiving full support from the HR Manager, having the freedom to grow and develop in this generalist HR position. There will be many opportunities for expanding your knowledge through on-the-job learning, coaching, and formal training in our growing organisation.

Key Accountabilities:

• Own the recruitment journey, from working with hiring managers in the crafting of job descriptions and compelling job adverts to welcoming new starters on board
• Get into the details of the employee life-cycle; onboarding, offboarding and everything in-between, making sure everyone feels valued and supported from day one
• Strive for continuous improvement in our HR processes and maintaining accurate records, ensuring compliance with the latest regulations
• Be involved in the development, implementation and management of supportive and user-friendly policies and procedures that are aligned with our values
• Coordinating online and face-to-face training for mandatory courses and skills development
• Alongside the HR Manager, you’ll be the go-to for colleague queries, providing guidance with consideration and confidentiality
• Supporting the HR Manager with strategic projects and programmes, including relevant HR process development

Main priorities

• Streamline our recruitment process for efficiency and cost-effectiveness, with candidate experience in mind
• Maintain accurate HR documentation, keeping everything up-to-date and in line with our standards, supporting the free-flow of information where appropriate
• Resolve employee issues with speed and compassion, keeping our colleagues happy
• Support equity and fair treatment in all HR communications and practices

Person Specification:
Specific Requirements 

• Qualification or relevant experience in HR or related field
• Confident communication and interpersonal skills, with the ability to address sensitive issues with tact and empathy
• Excellent organisational skills with the ability to adapt to ever-changing HR priorities
• Understanding of GDPR and implications of data collection and retention

Skills and Knowledge 

• Collaborative, with a confident and considered approach to problem-solving
• Detail-oriented with a talent for juggling multiple tasks
• Fluent in MS Office and familiar with HR information systems
• Flexibility to adapt and respond positively to change
• Knowledgeable about HR principles and basic employment law 

ABOUT US
As a landowning educational charity, the Trust is uniquely placed to share its woodlands, farms and natural habitats to inspire a greater love and understanding of the natural world, farming and sustainability. We do this for children, young people, their families and communities, particularly those who face barriers to accessing and participating in the outdoors.

We are part of an impressive community of networks and organisations across the UK, working to help create a more environmentally engaged society. Our work is increasingly done in collaborations and partnerships with like-minded organisations, particularly with our funding partners, whose contribution significantly boosts the scale and reach of our work. 

OUR PEOPLE STRATEGY                                                                                                                                                      At the heart of the Trust’s vision lies a commitment to cultivating a workplace where every individual thrives. Our People Strategy, a comprehensive roadmap blending our organisational goals, values, and objectives with the needs and aspirations of our workforce, serves as our guiding light towards this vision.

Through a meticulous process of data collection, feedback and analysis, we have pinpointed the following crucial areas of emphasis:

• Pay, Benefits, and Recognition
• Communications and Collaboration
• Decision-making
• Utilising Skills and Potential
• Equality and Diversity
• Environmental Impact
   

To address these areas effectively, we have devised a series of targeted actions, these initiatives form the backbone of our People Strategy, guiding us towards a workplace where every individual is empowered, valued, and motivated.
 

OUR VALUES                                                                                                                                                                        The unique spirit of The Ernest Cook Trust is best expressed through our values:

Cultivating Connections

At the heart of our work lies the belief that meaningful and lasting change happens through the cultivation of connections. We value the relationships we build with the people and communities we serve, as well as each other and the partnerships we form with like-minded organisations. We understand that these connections create the conditions for people and places to flourish.

Freedom to Try
We embrace a culture of innovation and resilience, where both our team members and the individuals we serve have the freedom to try new things. This value encourages a dynamic and adaptable approach, nurturing trust and courage in ourselves and others.

Progressive Stewardship
We believe in responsible, forward-thinking management of our outdoor resources, as places where diversity can thrive. By actively caring for the environment, we ensure that the beauty and benefits of the outdoors are accessible to all, changing lives through individual and shared positive experiences.

Examples of our values in this role

Cultivating Connections

• Be the friendly face that welcomes new colleagues and fosters a sense of belonging. Build strong relationships with our internal and external stakeholders.

Freedom to Try 

• Encourage open communication and embrace innovation as we continuously improve and grow together in our systems and processes.

Progressive Stewardship 

• Implement sustainable HR practices and source talent that shares our commitment to making a positive impact. 

Benefits                                                                                                                                                                                 Join our growing team at the Trust for a friendly and rewarding experience. We offer competitive salaries, a range of benefits plus a training budget for your personal growth.

We currently have around 47 members of staff based either at our Gloucestershire Head Office, across our UK landholdings and in our regional hubs (Gloucestershire, Cumbria/Lancashire, Leicestershire) or working hybridly.

Enjoy our generous benefits:
· 10% employer pension contribution (5% from employees)
· 27 days annual leave, plus statutory holidays
· Life Assurance
· Access to Employee Assistance Programme, providing
  24/7 support for health, mental wellbeing, and more
· Dynamic, creative, and welcoming work environment

Working for us will involve wellies, because we firmly believe that everything is better outdoors!

How to Apply
Please upload your completed CV and Cover Letter to the link listed on the job description on our Website 
(If you need to provide your application in a different format or need any further support, please contact HR)

Closing Date
Wednesday 29 May 2024 at 17:00

1st Interviews
Thursday 6 June 2024 at The Ernest Cook Trust Head Office, Fairford, Gloucestershire GL7 4JH.

What3words: https://w3w.co/otters.laying.campus

2nd Interviews
Wednesday 12 June 2024 at The Ernest Cook Trust Head Office, Fairford, Gloucestershire GL7 4JH.

What3words: https://w3w.co/otters.laying.campus

We look forward to hearing from you.

Equity, Diversity and Inclusion
Embracing diversity is an essential part of the work of The Ernest Cook Trust. We are committed to treating everyone as a unique individual, fairly and with respect, irrespective of race, disability, age, gender, marital status, sexual orientation, or religion. We are committed to ensuring equality, respect, and safety for all, and prioritising the wellbeing of the children, young people and vulnerable adults we support. Our safeguarding policy can be found here.

The appointment will be subject to satisfactory background checks including Disclosure and Barring Service and relevant online searches to comply with best practices in Safeguarding, and proof of the right to work in the UK.

Our client is a small public services body which is seeking to recruit a Finance Director to lead the operational running of the organisation.

Working closely with the Chief Executive, this post will be responsible for providing financial and strategic guidance to the Board, overseeing the development of the corporate plan, and also crafting a robust digital strategy to enhance operational efficiency.  Of course, this will also include leading on financial initiatives, managing budgets, overseeing financial submissions, and ensuring compliance with regulatory standards, whilst upholding robust governance and compliance, and employing internal control and risk management mechanisms.

The successful candidate will be a CCAB qualified accountant with financial acumen, experience of managing budgets and complying with sector regulation.  Exceptional team leadership skills will also be important, with a key attribute being the management of multi-disciplinary teams.  Strong understanding of corporate management processes and digital technologies will also be required, plus first rate interpersonal skills and the ability to rapidly build working relationships across an organisation.

For the right candidate, this role represents the opportunity to play a pivotal role in the next stage of the organisation’s development.

Prospectus is pleased to be working with a homelessness charity based in Newham, whose mission is to provide support to people who find themselves sleeping rough in East London by providing a safe and welcoming place to stay, and offering support through the provision of personalised support, educational and life skills opportunities. They are now seeking a Maintenance Officer to join their team, on a temporary basis, initially for 1 month, with potential of extension.  

As a Maintenance Officer you will carry out a range of general health & safety room checks, cleaning, building maintenance and caretaking tasks. The role will report to and support the Facilities Manager in the delivery of planned, reactive maintenance and cleaning tasks. You will ensure a clean and welcoming environment for residents, employees and visitors by providing a repairing, maintenance cleaning service in order to keep the various buildings and grounds to the highest standard, whilst minimising the need for external contractors.
 
To be considered for this role, you will have experience of risk assessment or a health & safety qualification, as well as experience of building cleaning and maintenance, handyperson, plumbing or caretaking duties. You will also have a good understanding of health and safety requirements within a building environment, the ability to interact and communicate effectively with a wide variety of people and be able to manage your own workload effectively and under pressure.

The working pattern for this position is average 37.5 hours per week excluding breaks, Monday- Friday. Please only apply if you are available to start immediately or with no more than a 1 week notice period. Please note you will be required to hold or undergo an enhanced DBS check.

To apply, please register your interest and submit your CV below. Covering letters are not required at this stage.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Who we are

We are Gunnersbury Museum & Park Development Trust - a registered charity which manages west London’s Gunnersbury Park and 21 listed buildings and structures within it.

We welcome nearly a million people to Gunnersbury each year: some for a friendly game of footy or tennis, others for the wedding of their dreams or even a local community group going down memory lane in the museum.

Gunnersbury Park & Museum hosts a variety of events from outdoor music concerts, park events and exhibitions to weddings, corporate hire, filming and photo shoots.

We could also tell you about our local history museum winning NPO status, our 186 acres of Grade II* listed parkland which has been awarded Green Flag and London In Bloom Gold, our education and community programmes, or our brand-new sports facilities.

There’s so much to be excited about at Gunnersbury and a real opportunity to help shape its future by joining our team.

 Role description

As Commercial Sales & Events Coordinator you’ll provide essential administrative and operational support to the weddings and event hire team. Dealing with initial enquiries and conducting show-rounds to putting together event packages and maintaining the booking system are all in a days work. In addition, you’ll be adept at liaising with clients and suppliers, setting up for events and delivering the best possible experience to guests on the day – always making sure we deliver a first-class service. Weddings, film shoots (we can certainly name drop a few people!), event and venue hires - you’ll deliver excellent customer service and administrative support. You’ll be helping to maximize Gunnersbury’s commercial potential and ensure a safe and welcoming environment for everyone. There is real variety to this role and an opportunity to work across all areas of the estate.

Benefits:

• Salary £26k - £29k / annum
• Full time, 37.5 hrs/week, working 5 days out of 7, some evenings and weekends
• 25 days holiday + bank holidays
• Private healthcare
• Pension scheme with 7% employer contribution
• Cycle to work scheme
• Season ticket loan
• Subsidised gym membership
• 20% Retail discount

To apply for the role of Commercial Sales & Events Coordinator please send your CV and a cover letter outlining how you meet the requirements of the role via the Visit Gunnersbury website.

 Closing date: 23.59 on Monday 27th May 2024

Interviews: Monday 3rd June and Tuesday 4th June 2024

XLP is a youth work charity working to create positive futures for young people and at the cutting edge of tackling poverty and educational failure in inner London. We’re looking for a Senior HR Manager who will be a generalist with prior experience of working in a senior level HR capacity.

You’ll be responsible for the effective provision of comprehensive HR services for XLP, develop highly effective relationships across the team, maintaining a real understanding of their challenges. You’ll partner with Line Managers on a range of HR duties encompassing the entire employee life cycle, including updating and reviewing policies and processes, employee relations, recruitment, onboarding/ offboarding, Learning & Development and more. You’ll ensure we recruit and retain excellent staff to ensure we’re giving our best for young people.

You’ll be happy to manage all aspects of HR and the employee lifecycle and not be afraid to work autonomously and get stuck in. 

About You

Key Skills:

• Significant relevant experience in Human Resources in a generalist role;
• Proven experience in managing complex employee relations cases;
• Experience with employee lifecycle procedures;
• CIPD Level 5 Qualification;
• Strong knowledge of current employment law and best practice;
• High attention to detail;
• Excellent administrative and organisational skills;
• Good level of numeracy and ability to collate data and produce information in simple formats;
• Excellent written and verbal communications skills;
• Ability to build and maintain good working relationships with staff at all levels;
• Ability to remain calm in challenging situations;
• Ability to carry out duties with tact and diplomacy, maintaining confidentiality at all times;
• Ability to maintain electronic filing systems.

Useful if you have:

• Experience of the youth work/charity sector;
• Experience of implementing an HRIS.

What We Offer

• 25 days annual leave, with 3 additional days between Christmas and New Year
• Employee Assistance Programme
• Ongoing training and development
• Supportive and flexible work environment
• Diverse and inclusive culture
• Generous sick and compassionate leave policies
• Enhanced maternity leave policy

How To Apply

Please click the link to apply via our website. You'll be asked to complete a short form and upload a CV and personal statement. Applications close on Wednesday the 12th of June at 12pm (midday). Please note, we reserve the right to close applications early if a suitable candidate is found.

Office Co-ordinator
Edinburgh, City of Edinburgh

The Organisation

The International Institute for Environment and Development (IIED) is a policy and action research organisation promoting sustainable development and linking local priorities to global challenges. We are based in London and work across five continents with some of the world’s most vulnerable people to strengthen their voices in the decision-making arenas that affect them. With more than 150 members of staff working with associates and partners around the world, IIED has been at the forefront of evidence-based policymaking in sustainable development for over 50 years.

We are currently seeking for an Office Co-ordinator to join our team in Edinburgh on a permanent, full-time basis, working 35 hours per week (9am to 5pm, Monday to Friday).

Our Edinburgh office is a vibrant working environment and can support up to 25 people, although on a day-to-day basis, there are generally around eight of our colleagues working there. This is an exciting, full time office role, reporting into the Facilities and Operations Manager who is based in London.

The Benefits

- Salary of £31,960 - £38,675 per annum
- 25 days' annual leave per year, increasing with service
- Closure between Christmas and new year with additional paid holiday
- 7.5% employer's pension contributions
- An employee protection scheme offering a flexible menu of benefits
- An interest-free season-ticket loan
- A cycle-to-work scheme offering tax savings on the cost of purchasing a bike for travel to and from work
- An employee assistance programme
- Enhanced maternity, paternity and adoption policies
- Enhanced sick pay entitlements, increasing with length of service
- Flexible working options
- Support for learning and development
- Compassionate leave up to ten days per annum
- Dependents leave
- Eye tests and glasses
- Therapy treatment

This is a brilliant opportunity for an effective administrator with a strong IT background, good knowledge of Office 365, and especially the ability to work comfortably with Excel Spreadsheet. You should have a demonstrable ability to communicate effectively across the organisational divides and the ability to support the delivery of the responsibilities of the Facilities and Operations Team and the wider organisation.

We put our employees at the forefront of our priorities which is why we offer a fantastic and extensive list of benefits. Whether you’re after financial security with enhanced parental leave and sick pay, the option for flexible and home working or excellent learning and development opportunities, we’ll make sure you’re taken care of.

So, if you want to be part of the strong foundation of our workforce and support us to deliver positive change on a global scale, then apply today!

The Role

As an Office Co-ordinator, you will assist with the smooth running of our Edinburgh office and provide the required support to the Facilities and Operations Team.

Providing a friendly and welcoming environment for staff, you will act as the first point of contact for all Edinburgh based staff, effectively dealing with staff requests relating to their working environment, including health and safety issues.

You will also provide IT support to staff, liaise with our IT provider, carry out staff building induction and training as will be required for new starters, ensuring that procedures are in place for onboarding of new staff.

Additionally, you will:

- Ensure meeting room equipment is in working order
- Arrange Edinburgh based social functions for staff
- Process invoices and track payments
- Ensure up-to-date information is available on the SharePoint Facilities intranet site

About You

To be considered as an Office Co-ordinator, you will need:

- Experience in a similar service and administration and/or office support orientated role
- Experience providing support to financial administration processes
- The ability to set up, implement and maintain office systems
- Good knowledge of IT and Office 365
- Good written and verbal communication skills
- A proactive, flexible effective planner with a can do attitude
- At a minimum, A-Levels or an equivalent level of education or equivalent experience

The closing date for this role is 26th May 2024.
Interviews are scheduled to take place w/c 3rd June 2024.