Office administration jobs

This is a part time role, responsible for leading the fundraising efforts of Canaan Project.

Working closely with the Director, the Fundraising Lead will contribute to strategic funding development and planning, support ongoing fundraising and reporting activities, and assist in the development of relevant policies and processes.

If this sounds like the right role for you, please send us your CV and a cover letter detailing your suitability for the role.

Application closing date: 25th February 2026 at 5pm

Interviews will potentially be scheduled for the week beginning Monday 4th March. 

Overview of the post

To work as part of the Neighbourhood Support Team (NST) co-ordinating and developing a wellbeing programme for the benefit of the Braunstone Community.

Main responsibilities and duties

To:

1. Coordinate and develop a wellbeing programme that supports the mental health and wellbeing of NST service users and the wider Braunstone community of LE3 1.

2. Support individual service user wellbeing by referring into activity delivered by NST and other local community partners.

3. Undertake regular wellbeing check-ins with service users to monitor progress and impact of engagement with wellbeing activity, utilising WEMWBS to measure outcomes.

4. Update the company’s CRM system with participant information in line with GDPR and record progress and impact.

5. Develop, implement and maintain effective monitoring and recording systems: capturing and recording data to demonstrate the programme reach, providing reports and other information as required.

6. Support the Service Manager to maintain accurate budgets and financial records especially for monitoring funding grant returns.

7. Support the Service Manager in the development of funding bids to support delivery and expansion of the wellbeing programme.

8. Build and maintain partnerships which will support the development of wellbeing programmes.

9. Source, arrange and co-ordinate facilitators and practitioners suitable to deliver any planned activity.

10.  Ensure that adequate risk assessments are undertaken prior to any activities and that confidentiality and safeguarding protocols are followed.

11.  Support the Communications and Project Support Worker to promote the programme by developing copy and marketing material for circulation on the various company social media platforms and website.

12. Develop and deliver sessions and/or support the supervision of wellbeing activities including the staff and volunteers where applicable.

13.  Represent and champion the services provided by NST as required at external events and meetings.

14.  Work in partnership with the Wellbeing Facilitator to ensure that the social group programme of activity is developed and delivered in line with the overarching wellbeing programme.

15.  Work in partnership with the Food Hub coordinator to develop a food activity programme using the commu7nity kitchen facilities that is delivered in line with the overarching wellbeing programme.

General Duties:

16.  Attend and participate in team meetings, training and events that ensure the effective sharing of information and co-ordination the team’s activities.

17.  Undertake administrative and maintenance duties that assist in the smooth running of the NS base. This will include taking collective responsibility in relation to matters of health and safety, equipment maintenance, data protection and confidentiality management; and visitor service and care.

18.  Ensure that all NST activities are undertaken in line with the legal requirements and b inspired policy, procedures and good practice. This includes the production of risk assessments and other data that can demonstrate effective and safe planning.

19.  Undertake consultations in-line with the Neighbourhood Action Plan and work alongside other members of the NST to gather, collate and analyse information that inform perceived local need/s.

20.  Work outside normal office hours and at weekends as and when required.

21.  To ensure promotion and implementation of The Braunstone Foundation’s policies in relation to Equalities; to ensure that buildings, equipment and facilities are managed in a safe and effective way in line with Health and safety requirements.

22.  To carry out work in such a way as to promote The Braunstone Foundations aims objectives and agreed policies.

This job description sets out the duties of the post at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of a grading of the position.

Person Specification

Post: Wellbeing Coordinator

Qualifications and Experience E= Essential / D= Desireable

Experience of developing and coordinating mental health and wellbeing programmes E

Experience of working in a busy environment  E

Experience of developing and writing funding applications  D

Experience of working in the charitable/voluntary sector  D

Knowledge

Understanding the impacts of wellbeing services on participant mental fitness  E

Knowledge of sector wellbeing service provision  E

Knowledge and experience of supporting vulnerable clients  E

Knowledge of safeguarding procedures for both adult and child protection   E

Health and safety  E

Has an understanding of the needs of deprived communities and barriers and challenges facing individuals and service providers  E

Understanding of and commitment to equality of opportunity  E

Skills

Excellent organisational skills and experience E

Excellent verbal and written communication skills  E

Strong ICT skills especially with Microsoft Office  E

Problem-solving skills and ability to adapt and act accordingly to situations  E

Ability to remain calm under pressure when dealing with challenging situations  E

Good time management skills to be able to support the needs of multiple people  E

Ability to make good, positive relationships with people, their families along with external agencies and partners  E

Ability to keep accurate records and a good understanding of the importance of data  E

Personal

An interest in helping other people, regardless of their circumstances  E

Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need  E

Trustworthy, reliable and able to keep matters confidential  E

A high level of patience and emotional resilience  E

Ability to contribute effectively to a small team  E

Calm and professional  E

Other

Right to work in the UK  E

Satisfactory DBS check  E

Full and clean UK driving Licence  E

Join Us in Growing a Greener Future

Western Forest – part of England’s National Forest network and hosted by the Forest of Avon Trust – is driving an ambitious mission to restore nature, improve wellbeing, and create a climate-resilient landscape across the West of England.

We're expanding our team and looking for a Woodland Management Lead to help shape the future of our region’s trees and woodlands. If you’re passionate about woodland resilience, biodiversity, and supporting landowners to manage woodlands sustainably, this is your opportunity to make a lasting impact.

About the Role

As our Woodland Management Lead, you will lead the delivery of woodland management across the Western Forest, helping us bring 1,500 hectares of woodland into active, sustainable management.

This is a varied and rewarding role combining project management, technical forestry expertise, grant scheme development, and stakeholder engagement. You’ll work closely with landowners, forestry agents, farmers, community groups, and partner organisations to enhance woodlands for ecological, economic, and social benefit.

Key responsibilities include:

• Leading woodland management projects, from planning to on-the-ground delivery
• Providing trusted technical advice on forestry and woodland management
• Preparing Forestry Commission Woodland Management Plans
• Developing and managing a woodland management grant scheme
• Engaging with landowners, farmers and stakeholders to promote best practice
• Delivering workshops to build skills and confidence in woodland management

About You

We're looking for someone who combines forestry expertise with strong project management and communication skills. You’ll thrive when coordinating multiple partners and enjoy supporting others to improve woodland health and resilience.

Our Commitment to Diversity & Inclusion

We believe a diverse team creates stronger, more resilient outcomes. We warmly welcome applications from under‑represented groups in forestry and the environmental sector, including people from minority ethnic backgrounds, women, LGBTQ+ individuals, people with disabilities, and those from lower socio‑economic backgrounds.

We operate a blind shortlisting process to ensure fairness and focus on your skills and experience. If you need reasonable adjustments during the recruitment process, please let us know.

Any questions or if you’d like to have an informal discussion before applying, please email Jack McCrickard, Woodland and Nature Recovery Manager on the email address provided in the job pack on our website.

Intended interviews during week commencing Monday 9 March 2026.

We will inform all applicants of the outcome of your application but we may not be able to provide individual feedback to all applicants.

To build strong relationships and co-design services that reflect community priorities in Braunstone.

Main responsibilities and duties

Community Engagement & Co-Design

1. Build and maintain trusted relationships with Braunstone residents, community groups, local businesses and grassroots organisations
2. Facilitate conversations, workshops, and engagement activities to co-design services and projects to ensure community voices and lived experience meaningfully inform service development and delivery
3. Act as a visible and approachable presence within the community
4. Promote inclusive, accessible, and trauma-informed engagement practices
5. Gather community feedback and insight to inform service improvement, contribute to monitoring, learning, and evaluation activities
6. Reflect on practice and adapt approaches in response to community needs

Volunteer Engagement & Support

7. Recruit, induct, coordinate training and support volunteers, with a focus on local community involvement, including support to deliver b inspired services

1. Acting as a key point of contact for volunteers, develop clear, meaningful volunteer roles aligned with community and organisational needs
2. Foster a positive, inclusive volunteer culture that values contribution and wellbeing

Partnerships, Networking & Community Presence

10. Build and maintain relationships with local organisations, businesses, networks, and stakeholders, including representing the organisation at community meetings, events, and forums

1. Strengthen local connections to improve service reach and impact by identifying opportunities for collaboration and shared learning

Communications & Community Storytelling

12. Support delivery of the organisation’s communications plans including engagement with digital platforms with a focus on community engagement and impact to strengthen community connection and awareness

1. Create and source digital content (e.g. short written pieces, photos, videos, social media content) that showcases community-led work and lived experience, ensuring content is inclusive, ethical, and reflective of organisational values
2. Work with colleagues to share stories that demonstrate learning, outcomes, and community voice

Project Support & Community-Led Fundraising

1. Support small-scale, project-specific fundraising activities that emerge from community-led initiatives, working alongside colleagues and community members to help shape funding ideas where needed
2. Contribute information and insight to funding applications when relevant
3. Build relationships with local supporters, businesses, and community partners

 General Duties:

18. Attend and participate in team meetings, training and events that ensure the effective sharing of information and co-ordination with the team’s activities.

19. Undertake administrative and maintenance duties that assist in the smooth running of the Neighbourhood Support Base. This will include taking collective responsibility in relation to matters of health and safety, equipment maintenance, data protection and confidentiality management, and visitor service and care.

20. Ensure that all NST activities are undertaken in line with the legal requirements and b inspired policy, procedures and good practice. This includes the production of risk assessments and other data that can demonstrate effective and safe planning.

21. Undertake consultations in-line with the Neighbourhood Action Plan and work alongside other members of the NST to gather, collate and analyse information that inform perceived local need/s.

22. Work outside normal office hours and at weekends as and when required.

23. To ensure promotion and implementation of The Braunstone Foundation’s policies in relation to Equalities; to ensure that buildings, equipment and facilities are managed in a safe and effective way in line with Health and safety requirements.

24. To carry out work in such a way as to promote The Braunstone Foundations aims objectives and agreed policies.

This job description sets out the duties of the post at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of a grading of the position.

 Person Specification

 Post: Community Engagement Coordinator      E=Essential  / D= Desireable

 Qualifications and Experience

Experience in community engagement, community development, or a similar role  E

Experience recruiting, supporting, or working alongside volunteers  E

Experience of working in the charitable/voluntary sector  D

Some experience or understanding of community or project-based fundraising   D

Knowledge

Understanding of community-led and co-production approaches E

Commitment to dignity, inclusion, and empowerment   E

Understands the needs of deprived communities and barriers and challenges facing individuals and service providers    E

Knowledge of safeguarding procedures for both adult and child protection  D

Health and safety processes in relation to community activity  D

Experience supporting communications or digital engagement in a community or voluntary setting    D

Knowledge of local communities and networks  D

Skills

Confidence creating or contributing to digital content or communication   E

Ability to engage respectfully with people from diverse backgrounds and build positive relationships   E

Excellent organisational skills and experience   E

Excellent verbal and written communication skills   E

Strong IT skills especially with Microsoft Office   E

Problem-solving skills and ability to adapt and act accordingly to situations   E

Good time management skills to be able to support the needs of multiple people   E

Ability to keep accurate records and a good understanding of the importance of data   E

Personal

An interest in helping other people, regardless of their circumstances   E

Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need   E

Trustworthy, reliable and able to keep matters confidential   E

A high level of patience and emotional resilience   E

Ability to contribute effectively to a small team   E

Calm and professional   E

Other

Right to work in the UK  E

Satisfactory DBS check   E

Full and clean UK driving Licence  E

Context

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters.

This is an exciting time to join London’s Air Ambulance Charity. In early 2025, we launched our new 15-year strategy, setting the direction for the service to our 50th anniversary in 2039. This strategy gives us the opportunity to tell the unique story of the service – we see more incidents requiring life-saving care at the scene than any other air ambulance service. London brings unique challenges and our new strategy requires us to tell a broader story of what we do and the impact we have.

Alongside this, we’ve developed an ambitious Engagement Strategy to put the people of London at the heart of our fundraising and marketing. Legacy giving is a critical part of our long-term sustainability, and this role is central to embedding a culture of legacies across the organisation. We’re at the early stages of our legacy programme, so this role presents a real opportunity for someone to grow and develop a successful income stream, as well as ensuring our supporters have meaningful opportunities to make a lasting impact.

About the role

The Senior Legacy Manager will lead the development and delivery of London’s Air Ambulance Charity’s legacy programme, ensuring legacy giving is embedded across fundraising and marketing activity and is front of mind across the organisation.

This role is responsible for managing our legacy marketing programme, working closely with the marketing team to deliver compelling, sensitive and effective activity. The postholder will also oversee our outsourced legacy administration partner, ensuring legacy gifts are processed efficiently, compliantly and in line with best practice, through regular performance monitoring and review.

Working across the Fundraising and Marketing Directorate, the Senior Legacy Manager will champion legacies as a vital form of support, collaborating closely with all teams in the directorate. This will include working with the major donor team to identify and develop high-value legacy opportunities and supporting the community engagement team to integrate in-memory and legacy messaging into the community talks programme and engagement activity within the community.

The role also plays a key part in connecting our legacy and in-memory programmes, working with the community engagement team and the Deputy Director to develop a joined up in-memory strategy that ensures a coherent and compassionate supporter experience.

About the person

You’ll be an experienced and confident legacy fundraising professional with a passion for building long-term impact. You’ll be a strong collaborator who can influence across teams and seniority levels, and a persuasive advocate for the importance of legacy giving. You’ll combine strategic thinking with hands on delivery, ensuring legacy activity is well planned, insight led and supporter centred. Comfortable working across disciplines and a self-starter, you’ll play a key role in embedding a culture of legacies across London’s Air Ambulance Charity.

Tools With A Mission (TWAM) is a Christian charity dedicated to empowering people to create their own livelihoods. We collect unwanted tools from across the UK, refurbish them into professional trade kits, and ship approximately 25 containers - over 200 tonnes of equipment - annually to support around 500 skills training centres, churches and charities in seven countries. 

As Logistics Coordinator, you will oversee our ʻlocal-to-globalʼ supply chain, ensuring that refurbished toolkits reach our partners in Africa efficiently. You will plan shipping loads, prepare and coordinate shipping, control stock and inventory, liaise with stakeholders, control and analyse costs and movements, and network with in-country teams and recipients.

Location: Home-based, delivering sessions in schools and farms across Essex and surrounding areas
Contract: Self-employed, renewable subject to annual review
Start: Delivery from February 2026

This vacancy is recruited on a rolling basis and may close early if a suitable candidate is appointed, so early application is encouraged. Previous applicants need not apply.

We’re looking for a passionate and confident Food and Farm Discovery Coordinator to inspire primary-aged children through hands-on food, farming and countryside learning. You’ll deliver engaging cooking, gardening and farm visit experiences, working closely with schools, farmers and food producers - particularly in areas of disadvantage.

What you’ll do

• Deliver Farm Discovery Days and the Food Discovery programme in schools
• Plan and lead farm visits, cooking and gardening sessions
• Build and maintain strong relationships with schools and farm hosts
• Manage session planning, equipment, health & safety and safeguarding
• Work independently as part of a supportive national team

Time commitment & pay

• Around 80–90 paid days per year (seasonal variation)
• £171.48/day for Food Discovery delivery
• £163.77/day for Farm Discovery delivery
• Plus expenses and mileage (45p per mile)
• Estimated annual earnings: £14,000–£15,000, with potential to grow

You’ll need

• Experience working with primary-age children and schools
• Confidence delivering hands-on cooking, gardening and outdoor learning
• Enthusiasm for food, farming and the countryside
• Strong communication, organisation and relationship-building skills
• Full UK driving licence, access to a car, and suitable IT setup

Whitechapel, London with hybrid working (1-2 days per week in office)

Closing date: 23:59pm, Wednesday 4th March 2026

Interview date: 1st stage interviews 17th - 19th March 2026

As public perceptions of the role of business in society evolve, it can be a great thing to be seen as a responsible B Corp. As our Certification Coordinator, you’ll help ensure that this certification has been justly earned. 

At B Lab UK, we will expect you to put all your planning, organising, prioritising and data-assessing skills into delivering the B Corp certification process to aspiring B Corps. But we’ll expect you to be as fair, honest, rigorous and responsible as the businesses seeking certification. We believe in bringing trust, inclusiveness, integrity, balance – and a passion for contributing to the long-term wellbeing of people and the planet. We believe you’ll bring your own unique take on that.

B Lab UK is part of the global B Corp movement, with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. There are now over 10,000 B Corps spanning 102 countries and 160+ sectors, with many well-known brands including Patagonia, The Guardian, Giff Gaff and Divine Chocolate. 2,500 of those businesses are in the UK. 

As Certification Coordinator, you’ll help to raise standards of social and environmental performance, transparency and accountability – by making your own contribution to the growth of the movement.

● Monitor the B Corp Certification pipeline, ensuring timely progress, keeping on top of verification fee payments, identifying pain points and suggesting improvements.

● Provide expert support and clear communication to companies navigating B Corp Certification and the associated standards.

● Work with the Certification Manager to deliver the customer journey and collaborate with a range of colleagues to manage the process and resolve issues/queries.

● Drive continuous improvement through feedback analysis, risk mitigation and teamwork.

Please refer to the job description for full requirements for this role on our website. 

The kind of things we’re looking for…

● Strong organisational skills, with ability to plan and prioritise multiple projects and meet tight deadlines.

● Excellent written and verbal communication, with ability to understand others’ motivations and priorities – and so bring out the best in everyone.

● A good eye for detail, with experience in using data for decision-making, plus the ability to assess feedback, proactively improve processes – and always try to raise the bar.

● Ability to pick up new information quickly and communicate technical details effectively.

● Eagerness to collaborate across functions and the global network – to go further together.

● Commitment to bringing ambition, integrity, professionalism and balance to your work – as well as to the principles of justice, equity, diversity and inclusion. 

● Proactive, flexible approach, with a willingness to get stuck in and choose courage over comfort.

● Ability to learn our digital platforms (familiarity with G-Suite, Slack, Asana, Zoom helpful – as well as, ideally, Salesforce or similar CRMs and a customer service background).

● Passion about sustainability – especially how business can be a force for good.

Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).

Visit our career site to learn about the application journey you can expect and for full guidance and support on making your application. You can also read about the great colleague benefits available if you join our team.

It is important to us that we have a recruitment process whereby everyone is able to be their best. If you have a disability/long-term health condition, and require a reasonable adjustment that would enable you to fully participate in any stage of the recruitment process, please let us know. 

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring themselves to work by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

Historically, the organisation has delivered a grant giving programme but has evolved over the past ten years to provide a holistic service to clients that includes financial grants, advocacy,fmaily support,psychotherapy, volunteering opportunities and social events. 

Most of our clients have support need over and above financial assistance.  Many are socially excluded from society and face a combination of linked problems such as unemployment, discrimination, poor skills, low incomes, poor housing, living in areas of high crime, bad health and family breakdown. These problems are linked and mutually reinforcing so that they can create a vicious cycle in people’s lives. 

For this role its expected you have experience working with families who need support with complex issues and engage with them to work out solutions and postive outcomes.

This role will play a pivotal part in shaping and expanding the organisation’s events portfolio, driving sustainable growth in existing income streams while identifying new opportunities for revenue generation. The postholder will contribute strategically to the delivery of an agreed income growth plan, leading the development and management of high-quality mass participation events designed to increase both fundraising income and participant engagement.

If you want to make a real difference to cancer patients and are ready to rise to the challenge of working for one of the most successful charities in the Northwest, this role could be for you.

The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation. This is an exciting time to join The Christie Charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

We are an independent charity and everything we do is geared to supporting the renowned Christie hospital to ensure that cancer patients receive the highest level of treatment and care and have access to world leading research and technology. We provide enhanced services over and above what the NHS funds.

Programme Coordinator

We are seeking a Programme Coordinator to support high-impact projects that enable finance play a meaningful role in building a fairer, greener and more resilient economy.

Salary: £34,000–£43,000pa DOE
Location: Central London (hybrid: 60% office / 40% home)
Hours: Full time, 37.5 hours per week
Contract: 12 month fixed term
Closing date: 28th February 2026

Interviews: 1st Interviews to be held 11-17th March and 2nd interview Week commencing 23rd March
Start date: April 2026 or as soon as available

About the Role

As Programme Coordinator, you will play a key role in delivering the Impact Investing Organisation’s innovative programmes, helping to create practical solutions that enable private capital to address major societal challenges. Working with colleagues across the organisation and a wide range of external partners, you’ll support activities spanning research, stakeholder engagement, project coordination and thought leadership.

Key responsibilities include:

• Planning and coordinating meetings, workshops, roundtables and events, including logistics, materials, agendas and follow up.
• Supporting and developing relationships with stakeholders across financial services, government, business and civil society.
• Contributing ideas and supporting constructive discussions during engagements.
• Assisting communications and engagement activity, including social media, campaigns and sector advocacy.
• Producing clear and well structured written materials such as briefings, presentations, articles and fundraising proposals.
• Conducting desk research and supporting stakeholder engagement to inform research and programme design.
• Tracking project deliverables, risks, milestones and KPIs, helping to ensure effective and timely delivery.
• Supporting internal processes, systems improvements and team wide initiatives.

About You

We are looking for someone who brings curiosity, strong communication skills and a proactive, collaborative approach. You will have experience contributing to projects and working with stakeholders, as well as producing high quality written materials for varied audiences. You will be comfortable managing multiple tasks, adaptable to changing priorities and confident taking initiative with the right support.

Digital literacy (e.g. Microsoft 365), strong interpersonal skills and a commitment to the belief that finance can drive positive social impact are essential.
Experience in investment, financial services, social impact, policy or related fields is welcome but not required.

About the Organisation

This  Impact Investing Organisation is an independent non profit dedicated to transforming capital markets so they support a fairer, greener and more resilient future. Through our Challenge Labs, field building initiatives, research, training and policy engagement, we work with financial institutions, businesses, government, regulators and civil society to drive systemic change. As a small, mission driven team, we are collaborative, ambitious and independent in our approach. We value diverse perspectives and are committed to building an inclusive and supportive workplace. We welcome applicants from under represented backgrounds and encourage flexible working.

Other roles you may have experience of could include:
Project Coordinator, Programme Officer, Policy Assistant, Research Officer, Engagement Coordinator, Events Coordinator, Impact Officer, Social Investment Assistant, Programme Support Officer, Project Officer. Analyst. #INDNFP

Use of Artificial Intelligence (AI) in applications

We recognise that AI tools are part of many people’s working lives and may be used in preparing applications. That said, applications are assessed on the basis of your personal experience, judgement and examples. We score for specificity and authenticity; responses that appear generic or indistinguishable from standard AI-generated content will be scored lower. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Overall Purpose of the Role

Youth Action Alliance (YAA) exists to support the personal and social development of young people in Kensington and Chelsea and neighbouring boroughs, helping them build resilience, confidence, and skills for the present while shaping positive futures.

We are seeking an experienced, values-driven male youth worker to lead the Staying Connected & Boys Project. This is a key role combining strategic leadership with hands-on delivery, focused on engaging boys and young men aged 11–19 (up to 21, subject to funding) who may be facing multiple challenges.

The post holder will design, deliver, and grow a high-quality, trauma-informed programme that provides safe, trusted spaces through weekly group sessions, one-to-one mentoring, targeted interventions, education attainment, Advice, guidance, and signposting, Off‑site trips, enrichment activities, and holiday provision. The role supports young people to remain connected to education, training, positive relationships, and their wider community, while playing a central role in shaping YAA’s youth offer and driving meaningful, lasting change.

Money Adviser 

Salary £36,069 per annum (inclusive of shift allowance) + excellent benefits

Location Birmingham (remote working with some office attendance. Initial training will be mandatory on site)

Contract: Permanent

Start date: 26th May 2026 & 15th June 2026

Hours: Full time, 35 hours per week (rota basis including evenings and occasional Saturdays).

Closing date: 19th March

We are an award-winning free debt advice service run by an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.

About the Money Adviser Role

We’re passionate about making a positive difference. We’re now looking for Money Advisers to join our  team and help us support people across the UK to tackle their debts and manage their money with confidence.

As a Money Adviser, you’ll provide tailored, specialist money advice to clients. You’ll help clients navigate complex debt situations, providing clear, empathetic and non-judgemental support while meeting quality and productivity standards.

Your key responsibilities will include:

· Providing specialist money advice and support across multiple channels.

· Communicating with clients in a clear, supportive and empathetic way.

· Identifying and explaining appropriate debt solutions (e.g. DROs, IVAs, DMPs).

· Accurately maintaining client records and administrative processes.

· Collaborating with colleagues to ensure service quality and continuous improvement.

· Acting as an ambassador for us in all client and stakeholder engagement.

About You

Our ideal candidates will bring:

· Proven experience in a telephony customer service or advice role.

· Excellent communication skills – both written and verbal – with the ability to explain complex information simply to a variety of callers, some of whom may be distressed or have suicidal thoughts.

· A customer-focused, empathetic and non-judgemental approach. A high level of IT proficiency (Word, Excel, Outlook, Teams, Zoom) and ability to adapt to new systems.

· Strong organisational skills and the ability to manage workload effectively.

· Resilience and the ability to stay calm in challenging situations.

What We Offer

We provide full training and extensive support to give you all the tools needed to become an exceptional adviser. The eight-week training program will be conducted at our offices in Birmingham (Five Ways). You must be able to commit to training on a full-time, on-site basis, Monday to Friday 9am to 5pm.

Training to become a Money Adviser is challenging and also staying up to date with new legislation in this arena is important, therefore you need to be willing to manage your own development during and outside working hours. With the initiative to research some of the finer technical points of debt advice, you will possess the drive to succeed in a role that presents challenging targets.

We believe in taking care of our people, and we offer a great range of benefits, including:

· 29 days annual leave plus bank holidays

· A contributory pension scheme

· Flexible hybrid working arrangement

· Generous life insurance

· Wellbeing days to support your mental health

· A healthcare cashback scheme

· Access to an Employee Assistance Program

· Working outside the UK (up to 30 days in a 12-month period)

· Free on-site gym (Birmingham)

· Enhanced maternity pay

How to Apply

We’d love to learn more about you! Please click apply now to answer a few questions and submit your CV and supporting statement outlining how you meet the criteria in the job description and why you would be a great money adviser (500 words max)

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information

We may close this advert and recruitment process early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.

Location: Reading, Hybrid (at least once per week to Reading Office
Hours: Full time
Salary: £27,790 per annum 
Contract Type: Permanent
Campaign Closes: 9th March 2026 
Interviews: Week commencing 9th March 2026

On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible

Core Purpose
The Wish Assist Coordinator is responsible for the facilitation and delivery of wishes on behalf of Make-A-Wish UK’s international affiliates, ensuring that each wish experience is unique to the child / young person, creating magical experiences for them to cherish.  The Wish Assist Coordinator is responsible for the facilitation and management of a large network of relationships primarily Make-A-Wish affiliates, partners and suppliers, but also the wish child and their family.

Key Responsibilities:
Wish Assist Delivery

• Manage and oversee a caseload of 70+ wishes, per annum.
• Work with our affiliates, suppliers, and volunteers to develop detailed event plans and facilitate bespoke wish experiences in line with the affiliate’s wish journey processes for international wish children.
• Manage and oversee 30+ RUSH wishes per annum
• Work with UK wish families to develop detailed event plans and facilitate bespoke wish experiences for UK based wish children with a short prognosis
• Prioritise workload effectively considering requirements for each wish and time difference between collaborating affiliates.
• Coordinate all required logistical aspects of the wish events, including transportation, accommodations, and medical equipment.
• Manage contracts, payments, and schedules with all third-party providers.
• Ensure timely delivery of services and materials.
• Ensure compliance with health, safety and legal requirements.
• Manage and oversee each wish to work within the individual specified budget with accuracy and care.
• Monitor and track all expenditures against individual wish budgets, ensuring all costs are accurately recorded on the Salesforce CRM system and aligned with financial policies, whilst sharing all expenditure with the originating affiliate.
• Identify and implement cost-saving measures without compromising the quality of the wish, negotiating with suppliers to secure the best terms.
• Procure £5,000+ in Gift in Kind income to be utilised on wishes.
• Ensure that each wish is magical and creates maximum impact for the wish child.
• Conduct post-event evaluation through conversations with affiliates and suppliers, to gather feedback and measure success.
• Working with the finance department, accurately and efficiently manage post-wish payments and invoicing to ensure wish costs are settled in a timely manner in line with Make-A-Wish SLAs.

Wish Assist Additional Responsibilities

• Support the Wishgranting Wish Assist Manager with wish forecasting and planning for Wish Assist wishes.
• Upload new Wish Assist requests to our Salesforce CRM system and keep accurate admin and data entry for efficient record keeping and communication between stakeholders in the wish.
• Ensuring all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures.
• Partake in regular forums regarding Wish Assist delivery with Make-A-Wish International and international colleagues to ensure best practice.

Safeguarding and Data Governance

• Ensure compliance with the organisation’s safeguarding policies.
• Complete mandatory safeguarding training and refreshers, as required.
• Promptly report any concerns or incidents regarding the safety and welfare of participants, particularly children and vulnerable adults, to the Designated Safeguarding Officer.
• Ensure that all wish events are conducted in a safe environment where participants feel secure and protected.
• Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc).

Organisational responsibilities

• Within Make-A-Wish's performance & growth framework “Being Brilliant” initiate regular conversations with your line manager when you discuss your role objectives, personal development, wellbeing and other topics  
• Complete one Wish Discovery (meeting the wish children and their family to help them explore what their wish could be) and one fundraising event a year 
• Attend whole organisation meetings like monthly symposium and townhall as well as ad-hoc training opportunities as required; and as much as possible attend social events happening twice a year.
• Work with your colleagues across the organisation within the framework set in Make-A-Wish Ways of Working

Essential Criteria

• A minimum of 1-year previous experience in roles with a customer service or events management specialism 
• Experience in liaising directly with multiple stakeholders
• Excellent organizational, interpersonal, and administrative skills
• Excellent multitasking and task prioritisation skills

Skills, knowledge and behaviours required for this role

• High level of IT skills particularly in MS Office Suite 
• Knowledge of how to keep to a budget and work within financial constraints. 
• Experience working within a team environment but also able to work autonomously in a self-motivated way. 
• Excellent organisational and time management skills with the ability to be able to prioritise an ever-changing workload. 
• The ability to communicate effectively (written and verbal)  
• Strong relationship management and negotiation skills to communicate effectively with our affiliates, suppliers, and stakeholders.
• The ability to problem-solve and make appropriate decisions independently – or seek advice and support when required. 
• To be able to be flexible and open to change in a fast-paced working environment.
• Problem-solving and adaptability within a demanding case load of wishes
• Meticulous attention to detail to ensure every aspect of the wish logistics and wish admin are correct.
• Ability to handle stress and pressure when managing multiple projects simultaneously with emotional intelligence and resilience.
• Innovative thinking to plan and execute unique and memorable experiences for each individual wish family.