Operations Jobs
About Smart Works
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.
More information about who we are can be found on our website.
About the role
Across the UK, over 400 organisations refer women for a Smart Works appointment, including job centres, refuges, prisons, working programme providers and other charities. The team in each centre supports clients to access their appointment.
We are recruiting for a Service Delivery Assistant based in our Reading centre to lead on the smooth running of our service, and create a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely together to make sure every client has an outstanding experience when they visit us.
The Service Delivery Assistant will be the first point of contact a client will have with Smart Works. Therefore, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience. If you’re passionate about supporting women, then this is an ideal opportunity for you.
The role would be based in Reading city centre, and there will be occasional evening and weekend work as the role holder may be asked to provide key events support.
Smart Works Reading is part of Smart Works Charity, with Smart Works centres across the UK. There will therefore be some travel and frequent liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day-to-day role.
Duties and responsibilities
- Being the first point of contact for all clients, volunteers and visitors of the centre, in person, via email and on the phone.
- Managing the central inbox, responding to clients, referral partners, volunteers, donors and potential supporters.
- Day to day coordination of the Smart Works service, including booking all client appointments, answering the phone and all related service administration.
- Maintaining an up to date and accurate client data base.
- Generating volunteer rotas and day to day volunteer communications relating to service delivery.
- Ensuring the dressing room and stockroom is organised and tidy to a high standard.
- Ensuring all operational policies and procedures including Safeguarding are maintained, communicated, and adhered to on service days.
- Supporting the team with ad hoc administration tasks.
Personal Specification
- Friendly, enthusiastic and engaging with a variety of stakeholders.
- A good team player with a strong work ethic whilst able to make decisions independently.
- Curious with an enjoyment for learning and trying new ways of working.
- A creative problem solver who is proactive.
- Strong organisational skills with good attention to detail.
- A confident IT user, with excellent understanding of Microsoft packages including Word, Outlook and Excel.
- Experience working in a customer service, receptionist or administration role previously would be advantageous, but is not required.
How to Apply
Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Why Access Social Care Exists
Everyday millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, none are confident they can meet their legal duties in the future. This affects all of us, we will all need social care at some point.
We all have a right to hold public bodies to account. But most of us cannot afford lawyers so rely on legal aid. The 77% drop in community care legal aid cases since 2010 means we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken.
What we do
Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it.
With a 98% success rate, our network of lawyers and barristers ensure fair access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need.
About the role
This is an exciting time to join our organisation. We have a new strategy and are growing quickly including across our senior leadership team. We have nearly tripled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. Access Social Care are an organisation of thirty-six people, and this is a new role in the People team coming at a period of growth to drive a thriving charity and help shape its future.
This is a fast-paced role whose emphasis is on policy / process / systems improvement as well as advising colleagues and managers across the organisation regarding all aspects of the employee lifecycle. You will work with people at all levels of the organisation supporting the People Director on strategy work streams as the organisation continues to grow and evolve.
Responsibilities
- Responsible for all day-to-day HR processes within the employee lifecycle to ensure staff are supported appropriately and legislative responsibilities are fulfilled
- Work alongside the People Director to map or review processes across the employee lifecycle, identify blockers and seek to implement solutions that create efficiency and clarity
- Advise on employee relations and discuss complex or sensitive cases with the People Director to decide the best course of action, ensuring that cases are resolved in a timely manner or be a trusted advisor to our managers with their people challenges
- Coordinate the delivery of projects, process and policy improvements as defined and prioritised within the People Plan, leading on workstreams as outlined by the People Director
- Support the People Director in sourcing training and learning solutions, and evaluating training
- Provide practical upskilling and training to managers and employees in HR practices and policy
- Coordinate recruitment efforts at Access Social Care, ensuring compliance with employment laws and providing guidance to managers. Manage the recruitment cycle and administration process from job ads to onboarding
- Support staff engagement activities across Access Social Care in conjunction with the People Director. These may include but are not limited to the following initiatives: staff survey coordination, and wellbeing events
- To be a super user and actively promote the use of the HRIS system (Bright HR) and ensure that electronic staffing records are updated and maintained accurately in accordance with GDPR
- Dealing with cyclical and ad-hoc data reporting and requests for information including data analysis
- Contribute to effective payroll administration ensuing information is shared with the Finance Officer in a timely manner, and collaborating with the People Director to address and rectify any issues and process improvements
- Work within the parameters of GDPR, ensuring data and information is protected and handled correctly
- Support the People Director as required in any duties which you could be reasonably expected to perform in line with this job description
Please see full Job Description for personal specification.
How to apply
We hope that having read this far; you still want to apply!
Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:
- An up-to-date CV
- A completed diversity monitoring form - found within the Job pack.
- A supporting statement of no more than three pages, addressing: The essential requirements of the person specification
If you want support applying, please contact us directly.
Timeline for the recruitment process
Closing date: 23.59pm on Tuesday 14th May 2024
Interview and assessments on Thursday 23rd May 2024 and Friday 24th May 2024
Please ensure you keep these dates free.
At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.
With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.
Join Trees for Life’s Nature Restoration Team to provide vital support in guiding and evidencing our work to restore nature at landscape scale. We are looking to this role to identify the best opportunities for natural regeneration of peatland and native woodland through ecological survey in the field. You will be a key source of advice and support across all the Trees for Life programme, including at Dundreggan, Affric Highlands and habitats projects focused Highlands-wide. This will be a rewarding, impact-focused role for someone with good botanical identification skills, an understanding of Highlands ecology and an enthusiasm for exploring places with real potential for rewilding.
How to Apply
Please complete an application form and personal details form, both of which can be found on our website alongside the role description and details on how we use your personal data.
For more information, please see our Trees for Life website.
Please note that CVs will not be accepted.
You will be contacted if shortlisted for an interview.
We are a friendly, collaborative, and ambitious team, offering flexibility, competitive pay, great working culture, and much more. Applicants are welcome from all walks of life with diverse backgrounds, cultures, perspectives, and experiences that enrich our culture and teams.
English for Action
Operations Lead
Salary: £23,595 (£39325 pro-rated) (likely increase from August 1st to keep up with inflation)
Hours: 22.5 (3 days) per week
Location: Work from home, with occasional meetings in London required (travel at employee’s expense).
Duration of contract: permanent
Closing date for Easy Apply applications: Tuesday May 7th, end of day
Closing date for further applications: Wednesday May 15th, end of day
Interviews to be held on: Friday May 17th in the afternoon
Reporting to: The trustee HR subgroup and a line manager on the Executive Team
The role at a glance: Leading on EFA’s operations, with particularly emphasis on financial management and HR support for our small team of (currently) 8 employees. You’ll develop and administer our People policies, practices and culture to support EFA as a happy, equitable place to work and an effective mission-focused organisation. Scope for both day-to-day care for our systems and creative improvement of how we do things. In addition, to oversee EFA finances; payments received and paid, budgeting, monitoring any financial risks and advising with records/reports to the board of trustees and staff team on a monthly basis. Read more about the role.
You at a glance: You’re passionate about the community organising and education work we do with migrants in London and the radical participatory ethos of EFA London. You bring strong experience of ‘People work’ and governance of groups or organisations (whether paid or unpaid), with an interest in how to bring the best of conventional operations practisce into a team interested in a more equal distribution of power. You’re a ‘people person’, combining strong communication skills with a strategic eye on moving towards solutions. You’re committed to anti-oppression and promoting healthy workplaces for staff. You have a fastidious approach to the administration which underpins all of this.
About EFA
English for Action provides free, participatory, and empowering English language classes (ESOL) for migrants in London. Our classes are spaces to build community and support students to organise collectively around issues like employment and housing rights. Our work currently supports around 500 adult migrants across London. We’ve become a national centre of good practice for a radical participatory approach to ESOL, informed by the work of Paulo Freire, and we share this approach through trainings, research and partnerships.
Organisation: We are a staff team of 8 people supported by a larger team of volunteers and 9 trustees. EFA promotes shared leadership and collaboration and we aim for our organisational structure to reflect this. In the last 4 years we’ve transitioned away from having a CEO to an executive team to oversee operations and decision-making - which you could be elected to join following your probation period. We’re still in transition and there is scope to make a real contribution to developing innovative practice within our workplace. As a charity, ultimate responsibility for, and control of, the organisation lies with the Board of Trustees.
EFA employee benefits include:
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Pension scheme with employer matched contribution, currently at 6%.
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Pay rises in line with inflation wherever possible (we have a flat pay structure)
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Tech and cycle scheme
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Flexible working possible based on your needs
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Continuous Personal Development actively encouraged and training opportunities explored.
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Enhanced annual leave: starts with 24 days per annum pro rata, rising to 32 days per annum pro rata plus Bank Holidays (pro-rata for part-time hours) after probation, with some restrictions on when holidays must be taken.
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Full entitlement to days off for sickness (including mental ill-health), compassionate leave, bereavement leave, and parental leave
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Enhanced maternity/paternity/adoption/shared parental leave pay
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Enhanced sick pay
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Collaborative decision making on organisational strategy and practice
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Working within an organisation that makes a huge difference in communities across London and the UK.
Recruitment process / how to apply
We know applying to jobs can be time consuming! And often candidates with lots of relevant experience can be put off if they don’t fit every part of the job description.
So, we’re using an ‘Easy Apply’ form, where you can attach a CV and fill out three questions to express interest in this role. Even if you are not sure you quite fit all the specifications - give it a go. It may take as little as 10 minutes.
We’ll then encourage you to apply at Stage 2 if we feel you have relevant skills and
experience. You’ll then have another week to complete a few further questions.
Get in touch if you’d like to chat informally about any aspect of this job description or the role:
The client requests no contact from agencies or media sales.
Office Coordinator (Maternity Cover)
The Office Coordinator position is responsible for the general day-to-day operations of the London, UK office. Due to the nature of this position, work must generally be performed within a 30 hours / week timeframe (M-Fri). This role is an in-office role.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, with other duties upon request:
· General administration as required: call handling and forwarding, front door access controls, post management, post requests, staff access, etc.
· Support of facilities management: oversight of cleaning and maintenance contractors, management of office supplies and procurement, equipment maintenance requests, liaison with building management.
· Facilitating work from home set-ups and procurement and coordinating distribution to personnel as requested.
· Facilitating new starter set-up in collaboration with P&C (HR) & IT inclusive of onboarding, office orientation, etc.
· Responsible for ensuring a clean, safe, tidy, and professional office environment at all times.
· Ensuring the office is health and safety compliant and maintain a knowledge of UK regulations for workplace management.
· Manage any office security systems and accounts, fire drills, fire equipment maintenance, or required inspections. Maintain the fire safety equipment and ensure fire extinguishers are services and smoke alarms / detectors are functioning – conduct fire safety awareness training upon request.
· Manage corporate relationships and partnerships such as shipping vendors, office accounts, and more.
· Ensure the payment of facilities invoices within payment deadlines, including invoice tracking and coding.
· Manage and maintain key office supplies (including pantry supplies, office materials, first aid supplies, etc.). Inventory and maintenance of the storage unit.
· Manage the office access controls / visitor protocols of the office space and coordinate security enhancements / improvements upon request.
· Provides administrative support to the Grant, Contracts & Compliance Department in the coordination of contracts received to and shipped from the London office.
· Supporting staff in the office with questions, inquiries, and support needs.
· In all duties, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of Belonging, Dignity, and Justice.
ADDITIONAL AD-HOC RESPONSIBILITIES upon request may include:
· Coordinates office wide events and meetings including staff meetings, holiday events and special visitor events.
· Other corporate (ad-hoc) special projects as required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
· Previous or current office administration experience.
· Ability to work in-person from the London-office 4 days a week.
· Demonstrable experience dealing with a wide range of internal and external stakeholders at varying levels of seniority and public profile.
· Ability to communicate effectively with people at all levels, and build collaborative working relationships.
· Ability to work effectively under pressure and demonstrate a calm, confident and flexible approach to work.
· Proficient use of Microsoft Windows environment and MS Office applications including MS Word, Excel, Outlook, Teams and Explorer.
· Organized, logical, detail oriented.
· Relevant higher academic qualification/s or equivalent professional experience.
· Fluent spoken and written English
PHYSICAL DEMANDS and WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
Expected office hours are generally Monday through Friday from 09:00am to 5:30pm.
Vacancy Timeframe:
Deadline for applications: 11 May 2024. Applications will be reviewed as and when they arrive.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.
This position will be located in the UK, therefore the successful candidate will need to both be present in the UK throughout the duration of their assignment and be able to demonstrate their Right to Work in the UK prior to the role start date.
Community Fundraiser
We are looking for a proactive Community Fundraiser to engage individuals in local communities to maximise income generation by developing and maintaining relationships.
If you feel you have the skills and experience for this varied and extremely rewarding role, then apply today!
Position: Community Fundraiser
Location: Cambridge /hybrid
Salary: £24,000 - £26,000 per annum (depending on skills and experience)
Hours: Full-time, 37.5 hours per week
Contract: Permanent
Closing date: 12th May 2024, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found.
About the Role
The Community Fundraisers steward relations with Individual fundraisers, schools, community groups, in memory and challenge eventers. Supporting fundraisers who want to make a difference which sits at the heart of the charity’s Fundraising Strategy. What’s more, the new five-year strategy, will launch major fundraising campaigns for a new cancer hospital and a new children’s hospital, fundraising is set to reach an incredible level.
Whilst or community fundraising incorporates various income streams, you will be tasked and targeted to generate income from a specific area which may vary over time.
You’ll be working closely with the Community Fundraising Manager and Head of Community Fundraising to help make the Community Fundraising programme a genuine success, helping to maximise the lifetime value of supporters by ensuring they offer the very best stewardship and gratitude to those who fundraise and donate to the Hospital.
Ultimately, you’ll be playing a crucial role in helping to ensure that the greatest number of people are having the greatest impact to make things even better.
If this sounds like something you would like to be involved in, we cannot wait to meet you!
About You
As Community Fundraiser, you will have experience of managing multiple priorities and strict deadlines and
of working in a similar fundraising role within a charity or not-for-profit organisation
You will be asked to send your CV and a covering letter explaining why you are a good fit for the role.
In return
This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.
You will receive a fantastic benefits package including:
- Pension Scheme
- Group Life Assurance @ 4 x Salary
- Enhanced Maternity and Paternity Pay
- Annual Eye Tests + £65 (towards Computer Use Glasses)
- Leisure Centre on site
- NHS Discount Schemes
- Health Cash Plan
- Employee Assistance Programmes
- 25 days of Annual Leave + Bank Holidays PLUS Your Birthday off - increases by one day each year after 2 years’ (up to 29 days )
- Cycle 2 Work Scheme
We strongly encourage candidates of different backgrounds and identities to apply. Each new team member is an opportunity for the organisation to bring in a different perspective and further diversify the charity.
Other roles you may have experience with could include: Fundraising, Fundraiser, Community, Community Fundraiser, Community Fundraising, Events Fundraiser, Individual Giving, Supporter Engagement, In Memory Fundraiser, Challenge Events Fundraiser.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Volunteer Programme Fundraiser
We are looking for a highly motivated person with excellent communication skills who recognises the value of volunteering – both to the organisation and the individual.
So, if you want to grow the community of supporters at all levels, right across the region… then apply today!
Position: Volunteer Programme Fundraiser
Location: Cambridge/Hybrid
Salary: £24,000 - £26,000 per annum (depending on skills and experience)
Hours: Full-time, 37.5 hours per week
Contract: Permanent
Closing date: 12th May 2024, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found.
About the Role
We currently have a variety of volunteer roles including Fundraising Volunteers, Information Hub Volunteers (who support the Charity Hubs around the hospitals), and event volunteers. The organisation would like to grow the volunteer roles and introduce official Fundraising groups across The East of England to the portfolio.
These are ambitious plans and targets for the charity over the next five years – and volunteers play a huge part in that vision.
Successfully delivering this exciting new fundraising strategy is only possible with a strong team of engaged volunteers – and that is only possible if there are the right volunteer fundraisers in the team.
If successful, you will be working closely with colleagues to identify opportunities for volunteering across events, assisting fundraisers out in the community, setting up fundraising committees, and sourcing income generation opportunities at local community events. You will also be responsible for growing the pool of volunteers allowing presence across the hospital, promoting the work and impact of the charity.
You will also be responsible for co-ordinating the exciting new Hubs within the Hospital programme– ensuring that they are adequately staffed by excellent volunteers who are highly trained, and that are providing an excellent patient experience, in these crucial front-of-house opportunities.
If this sounds like something you want to be involved in, we cannot wait to meet you!
About You
We are looking for someone who can build a team of committed and engaged volunteers to support the fundraising and generate income through volunteer activities. You will bring your experience of establishing positive relationships, as well as your knowledge of volunteering best practices, to create a programme that appeals to people who want to support the Hospital. You will be able to make the volunteers feel fulfilled, engaged, and proud to be a part of the team.
You will be asked to send your CV and a cover letter explaining why you are a good fit for the role.
In return
This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised worldwide as a pre-eminent teaching hospital.
You will receive a fantastic benefits package including:
- Pension Scheme
- Group Life Assurance @ 4 x Salary
- Enhanced Maternity and Paternity Pay
- Annual Eye Tests + £65 (towards Computer Use Glasses)
- Leisure Centre on site
- NHS Discount Schemes
- Health Cash Plan
- Employee Assistance Programmes
- 25 days of Annual Leave + Bank Holidays PLUS Your Birthday off - increases by one day each year after 2 years’ (up to 29 days)
- Cycle 2 Work Scheme
We strongly encourage candidates of different backgrounds and identities to apply. Each new team member is an opportunity for the organisation to bring in a different perspective and further diversify the charity.
Other roles you may have experience with could include Volunteer Coordinator, Volunteer Manager, Volunteer Engagement, Fundraiser, Fundraising, Community Fundraiser, Events Fundraiser.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Befriending Scheme Coordinator
Part-time, 21 hours per week
£13,152 per annum (£21,921 FTE)
We have an exciting part time opportunity to join our Befriending Service which aims to ease loneliness and isolation of older people across Dacorum.
You will be responsible for coordinating our volunteers who either provide companionship through home visits or friendly telephone chats. You will also help to promote volunteering throughout Dacorum.
This rewarding position offers flexibility and autonomy in the way that you work.
It requires someone with excellent communication and organisation skills.
As you will be required to travel throughout the Dacorum area, a full driving licence with daily use of a car is essential.
Main purpose of Role
The purpose of the role is to coordinate the Befriending Service by carefully matching volunteers to visit an older lonely, isolated person in their own home to provide friendship and company.
Key Responsibilities
- Receive and record referrals for the befriending scheme from a variety of health and social care professionals, voluntary organisations, or family and friends
- Make contact with potential clients by undertaking initial telephone assessments and carrying out initial assessment visits, taking time to understand the needs of the clients and to assess suitability for the befriending scheme
- Actively recruit volunteers for both the visiting service. This will include interviewing potential volunteers and completion of DBS and references checks
- Provide individual inductions for all new volunteers recruited within the locality, ensuring that volunteers are appropriately trained to carry out their befriending role
- Carefully match volunteers with a client to ensure compatibility, and personally introduce visiting volunteers to clients
- Maintain regular contact with volunteers and clients to offer ongoing support and advice
- Manage and organise own administration work, ensuring that it is accurate and meets quality targets
- Complete and record monitoring forms
- Respect the confidentiality and dignity of clients and their rights to make their own decision
- Promote volunteering throughout the district by using a variety of media, attending public events and generally raising the profile of Age UK Hertfordshire
- Maintain the database, keeping up to date and accurate records
- Attend all training and meetings as requested by the Service Manager
- Work within AUKH policies and procedures and keep up to date with legislation for volunteer based projects.
In order to be successful you must be able to demonstrate the following skills and experience:
Essential
- Proven IT skills including MS Office and Outlook to an intermediate level as well as database management experience
- Excellent communication skills, both written and verbal together with the ability to tailor your communication style to your audience
- The ability to work both as part of a team as well as independently
- Excellent organisational skills where you are able to priorities tasks in order to meet deadlines and/or expectations
- A positive, helpful, conscientious work ethic
- Full UK driving licence and own car
- The ability to be flexible in working hours from time to time
Desirable
- Experience of dealing with either volunteers and /or the elderly/vulnerable. This could have been gained from a previous role or a personal situation
- Experience of when you have had to assess clients needs in a sensitive manner
- Knowledge of the local area
We offer
Training and development, travel expenses and a contributory pension scheme
TO APPLY
Submit your CV and a covering letter telling us how you meet the requirements of the role by the closing date of noon, Monday 13May 2024.
Interviews are scheduled to be held on Thursday 16 May and/or Friday 17 May 2024.
Take a look at Age UK Hertfordshire's website Work For Us for further information
Email your CV together with a covering letter telling us how you meet the person specification to us by the closing date of noon, Monday 13 May 2024.
The client requests no contact from agencies or media sales.
Support and Development Officer – East and West Midlands
- Salary of £23,634 per annum
- 3-year fixed term contract
- 35 hours per week
- Home based (within the East or West Midlands)
Reporting to the welcome team manager and sitting within the service delivery team, we’re looking for some who is:
- Committed to engaging and empowering volunteers and older people.
- Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders.
- Solution focused and committed to using technology to find solutions and to improve performance.
- A skilled and confident communicator able to engage on the phone with people of all ages.
- Familiar with working in a fast-paced environment with experience of working to deadlines and meeting performance related targets.
Key responsibilities
- Supporting volunteer and older people applicants in your region through the onboarding process.
- Leading online group volunteer inductions, checking references, and conducting ID checks.
- Conducting informal calls with older people applicants, ensuring that our services meet their needs.
- Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.
- You’ll also be part of the team which responds to phone and email enquiries and that provides high quality support to older people and volunteers.
We put the safeguarding of our older people, volunteers, and colleagues at the heart of everything we do and as such, this role will be subject to an enhanced criminal record check.
About you
Essential
- Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.
- Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance.
- Excellent interpersonal, written, and verbal communications skills.
- A desire to learn, adjust and adapt to constructive feedback.
- Organised with a methodical approach to work and excellent time management.
- Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
- Strong understanding of the importance of record-keeping and CRM systems.
- Strong understanding of the importance of brand and commitment to the brand guidelines.
- Clear understanding of safeguarding systems and processes, confidentiality, and GDPR implications when working with volunteers and older people.
About Re-engage
We are positive about old age and committed to reducing loneliness so that older people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness or social isolation.
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together. These guide our day-to-day work, alongside our commitment to harnessing technology.
Joining our team means making a tangible impact on the lives of older people while enjoying a supportive and inclusive work environment. Although we operate remotely, we encourage teamwork and wellbeing through many and varied interest groups and virtual networking and social activities. We also offer periodic opportunities for face-to face collaboration.
How we recruit
Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best. We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.
The closing date is 5pm on Monday 13 May 2024, however, you should note that we reserve the right to close the vacancy early if we receive sufficient applications. Therefore, if you’re interested in this role and in working for Re-engage, we would encourage you to apply ASAP. Interviews will be held on Wednesday 22 May via Teams.
The client requests no contact from agencies or media sales.
People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services.
About the role
You’ll mobilise people to become part of a growing community, taking action to improve the lives of everyone affected by Parkinson's. You’ll lead collaboration, joint planning, shared ownership and delivery of area plans to develop a people powered movement, uniting everyone behind a common vision.
You’ll be responsible for driving forward the charity’s strategic plans, working with the vision of the community in a designated geographical area. You’ll grow, facilitate and inspire a movement of people that is supported to have a positive impact and is reflective of the local community.
What you’ll do
- Be accountable for developing, overseeing delivery and evaluation of the local community development plan
- Create an inclusive model of feedback and collaboration that increases participation and involvement across diverse communities
- Source and analyse validated data and local intelligence to support the community to make informed decisions about priorities and evaluate interventions
- Build and develop local partnerships, collaborations, coalitions in order to achieve innovative and creative responses with positive outcomes that will meet identified needs
What you’ll bring
- Experience of people (staff and volunteer) management as well as a commitment to working collaboratively with volunteers, and demonstrable experience of engaging and maintaining relationships with stakeholders including those from diverse communities
- Experience of engaging and inspiring internal and external stakeholders to support and deliver organisational objectives
- Experience of facilitating and modelling a collaborative and transparent approach, which promotes trust, mutual respect, ownership, reflection and a sense of responsibility
- Knowledge and/or experience of appropriate health, social care structures and services relevant to Parkinson’s and of the principles of influencing and campaigning
This is an exciting time for Parkinson’s UK and we would love you to join us!
The successful candidates will be required to
- have an enhanced Disclosure and Barring Service (DBS) check; if you don’t have a current DBS check, you will be required to apply for one - refusal to do so will result in the offer being withdrawn
- live in the area covered by the post and be able to travel when needed within the area and occasionally further afield
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Shop Manager at Scope's Tonbridge shop, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent - Full time, 35 hours per week
Scope's Tonbridge shop - 68 High St, Tonbridge, TN9 1EE
Shop hours
It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity and encourage applications from disabled people and people with impairments, conditions, and access needs. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some disabled applicants and applicants with an impairment, condition or access need, might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Please note that successful candidates will be subject to an enhanced DBS check.
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Shop Manager at Scope's Gosforth shop, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Fixed term for 3 months - 35 hours per week
Scope Gosforth shop - Unit 29 Gosforth Shopping Centre, Gosforth, Newcastle upon Tyne, NE3 1JZ
Shop hours
It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity and encourage applications from disabled people and people with impairments, conditions, and access needs. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some disabled applicants and applicants with an impairment, condition or access need, might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Please note that successful candidates will be subject to an enhanced DBS check.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you have a skill for processing tasks and the ability to effectively co-ordinate workloads? Do you thrive in a role that combines efficiency with attention to detail? If so, we have an exciting opportunity for you to join our Fundraising Team as an Income Co-ordinator.
As our Income Co-ordinator, you will be responsible for co-ordinating the income processing tasks for the Income team and oversee processing for Gift Aid Claims. You will proactively process claims with integrity, consistency, and accuracy, in compliance with HMRC regulations, ultimately maximising our income from supporters.
Your day-to-day responsibilities will involve daily and weekly scheduling of income processing tasks, addressing complex queries while providing an excellent supporter care service, and managing Gift Aid claims efficiently.
You'll also be instrumental in providing training to others on the claims process, spotting any discrepancies, and collaborating with other fundraising teams to optimise Gift Aid claims.
In addition to your Gift Aid responsibilities, you'll process income and data onto our database, maintaining high standards of accuracy and consistency. All income will be added and coded with accuracy and consistency.
To excel in this role, you'll need to adhere to data protection regulations, HMRC guidelines, and internal compliance policies rigorously. You'll also be an integral part of our Supporter Care team, fostering cross-team collaboration and contributing actively to working groups.
If you're ready to make a meaningful impact in the world of fundraising while working in a supportive environment, then we'd love to hear from you. Join us as we strive to maximise our income which is essential to support people living with an affected by MND.
What are we looking for?
You will be a detail orientated individual with previous experience in a coordination role with the ability to effectively managing your workload and support others.
Excellent communication, both written and verbal, is key, along with strong knowledge of Microsoft Office tools.
Understanding or transferable experience in HMRC Gift Aid compliance and claims processing is an advantage, as is a technical proficiency in databases.
Your ability to process data with precision will be crucial. If you have experience in commercial financial processes and a talent for problem-solving, we want to hear from you!
For full role responsibilities please view the job description located within the Recruitment Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include:
- Cycle to work
- Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Understanding or transferable experience in HMRC Gift Aid compliance and claims processing.
- Understanding or transferable experience in working with payment processing systems.
- Excellent communication skills.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
Alternative Applications
To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Description – Warehouse Shift Coordinator
Reporting to: Warehouse Manager
Location: Southampton
Contract: Permanent
Hours: Full time, 35 hours
Salary: £22,495 - £23,170 (We normally offer a starting salary at the start of the range)
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 9,500 frontline charities and community groups.
The role
This role is about so much more than just coordinating the day-to-day operations of a busy FareShare warehouse: it’s about sharing the FareShare mission that “no good food should go to waste”. Your work will make sure that quality surplus food is helping feed people in need.
As a Warehouse Coordinator you will be the face of FareShare, involved in the supervision of a large team of volunteers to ensure our charity members receive their food orders each week. Each shift you will be responsible for ensuring health and safety of the team supporting FareShare, whether they are regular volunteers, supporters from our corporate partners, visitors to the warehouse, or your colleagues. You will also be ensuring your team follows the food safety standards set out in the FareShare operating manual to ensure the safe receipt of food by all our charity members.
Main responsibilities
In the FareShare Regional Centre warehouse you’ll:
- Get to know your team and respond to questions about FareShare’s mission, the food partners who support us, charities who receive food and the planned activities for the day
- Work as a team with the Warehouse Manager, warehouse colleagues and volunteers to ensure all shifts are well planned, supervised and meet daily operational needs
- Be responsible for the health & safety and security of buildings, vehicles, staff and volunteers, including the delivery of appropriate health & safety briefings
- Carry out & update risk assessments as defined by the FareShare operating manual and complete risk assessments for all new activity as required
- Ensure compliance with all FareShare policies and procedures and industry standards as required by food partners and regulators and that all staff, volunteers, food suppliers, charities and visitors adhere to them
In the FareShare Regional Centre office you’ll:
- Support the Warehouse Manager in managing the office, responding to emails and taking phone calls
- Support the Warehouse Manager in organising food distribution using the FareShare food management systems and training volunteers as required
- Maintain excellent relations and communications with volunteers, staff, food suppliers and charities
If required to drive a FareShare van, you’ll:
- Drive safely, responsibly and within the law
- Be courteous to all road users
FareShare is an equal opportunities employer and so at all times you’ll:
- Be courteous and demonstrate FareShare’s equality and diversity policy
- Take responsibility for the safety of volunteers who join you
- Support the Volunteer Manager in ensuring all volunteers have a valuable and rewarding experience whilst supporting FareShare
Like the supply of surplus food to FareShare no two shifts are the same. Every day new food arrives and your team will include new people who want to get involved in the FareShare mission. You will be part of a small staff team responsible for ensuring the safe and effective distribution of food each day.
Person specification
Essential
Qualifications
- Commitment to gain Level 2 Food Safety Qualification
- Commitment to undertake in house training in moving and handling, working at heights, safeguarding vulnerable adults and first aid
Experience & Knowledge
- At least six months experience of one or more of the following:
- supervising/managing volunteers
- warehousing operation
- food distribution
- Experience of working in a team with evidence of demonstrating a flexible approach to team working
- Experience of working on own initiative, able to manage own workload and prioritise tasks to meet objectives
- Computer literate with experience of working with MS Office and other bespoke software packages
Skill, Abilities and Attributes
- Personable with a good sense of humour and excellent communication skills
- Able to take initiative and use common sense
- Can stay calm under pressure
- Team player willing to adopt a flexible approach to daily tasks and activities
- Commitment to FareShare’s Equality & Diversity ethos
- Safe and courteous driver
Desirable
- Level 2 Food Safety Qualification
- Have held a full UK / EU / EEA driving licence for three years minimum with no more than 3 penalty points
- Emergency First Aid at Work
- Forklift truck licence
- Experience of taking responsibility for health and safety issues within a food distribution and/or warehousing operation
- Experience of working in a highly regulated environment and demonstrable risk assessment capabilities
- Experience of working with people who may have additional support needs
- Experience of driving vans / medium sized vehicles
Operating Hours and Shift Pattern
Position will be part of a rota: Monday – Friday either 7am – 3pm/8am-4pm or 9am – 5pm and, on occasional Saturdays on a rota basis.
Flexibility to provide cover for planned and ad-hoc absences as well as Public and Bank Holidays is highly desirable in this role and also offers the opportunity for additional hours to supplement the core hours.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The senior member of staff is responsible for ensuring the decisions of the Board are acted upon and the charity meets the legal and regulatory requirements of a CIO. The key focus will be on development of new income streams as we navigate challegnes across the site. The General Manager will oversee the implementation of the new Buisness Development Plan. Support the team of volunteers in project managment and fundraising to support the ambitions of the Board. HR management and financial control will be an important part of the role.
Thatcham Memorial Foundation is a Charitable Incorporated Organisation (CIO) that serves the people of Thatcham and surrounding areas.
The client requests no contact from agencies or media sales.