Development Officer Jobs

Are you an organised and detail-oriented team player with a passion for supporting charitable causes? Do you have experience working with large datasets in a fundraising setting? Are you a wizard with Excel?

TPP are recruiting a Database Officer on behalf of our client, a well-established charity with international presence.

Benefits:

• 7% employer's pension contribution
• Life insurance (3 x salary)
• Employee Assistance Programme (EAP)
• 25 days annual leave per annum plus bank holidays
• Free eye test
• Discount vouchers

The Role:

As a Database Officer, you will play a key role in supporting the Data & Appeals Manager by ensuring our supporter and contact database (Raiser's Edge) is effectively maintained and up to date. You will assist the wider Development team with reports and queries, help manage fundraising data and ensure the accuracy and integrity of donor information.

Main responsibilities:

Assist in the daily management of the Raiser's Edge database, ensuring data accuracy through regular audits.

Provide training and advice to colleagues on database access and usage, ensuring compliance with best practices.

Reconcile and process donations from various sources, including BACS, credit cards, and online platforms.

Run direct debit and gift aid claims, ensuring valid documentation is maintained.

Provide key data and segmentation for fundraising appeals and emails, working closely with the communications team.

Essential requirements:

• Experience in CRM systems (preferably Raiser's Edge) and proficiency in MS Excel.
• Demonstrable experience supporting charities and fundraising teams in a data role
• Confident working with large datasets
• Solid understanding of GDPR and data confidentiality.
• Excellent communicator, a team player, and have a keen eye for detail.
• Excellent time management skills, able to prioritise daily tasks and manage deadlines.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Chief Executive | The Sherborne Dorset via Peridot Partners

Use your visionary and inspirational leadership to take the lead as Chief Executive of The Sherborne, a new and exciting arts destination venue in Dorset.

Applications close at: 9 a.m. Wednesday 2nd October 2024

Location: Sherborne

About The Sherborne

The Sherborne is a newly established arts destination funded by the exceptional generosity of Michael and Sally Cannon. Set within the beautifully restored Grade 1 Georgian Sherborne House, The Sherborne offers a multifunction art gallery and studio space, a state-of-the-art Pavilion for events, performances and film, a restaurant, bar, shop, workspace and a sculpture garden in a natural amphitheatre. Plans are in hand to add a community and educational facility.

About the role

We seek a dynamic Chief Executive to lead its strategic and operational vision. The successful candidate will be responsible for devising, implementing and leading a comprehensive five-year strategic (2024-2029) business plan, ensuring the commercial activities and fundraising efforts underpin the artistic and cultural programme within defined financial parameters.

Who we are looking for

The Sherborne seeks a Chief Executive with extensive strategic leadership experience in arts or not for profit organisations, possessing deep knowledge in planning, business development, financial management and team building. The ideal candidate will have a passion for art, proven success in fundraising and financial growth, exceptional communication skills and the ability to serve as a key ambassador while leveraging social media and digital technology to promote The Sherborne's vision.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Wednesday 2nd October 2024.

Applications for this role close at 9 a.m. Wednesday 16th October.

20/20 Levels seek a new COO as they strive for a more inclusive and empowered society where equal access to opportunities is not just an aspiration but areality!

They are a purpose-driven charity committed to empowering and supporting young Black and racially underrepresented individuals in their journey towardsmeaningful employment and business success. Their vision is to forge a society where opportunities are abundant, reaching every young person irrespectiveof their race or socioeconomic background.
Established in 2013, they are tackling youth unemployment and leading the way to a more diverse and inclusive workforce in the UK. Through trainingprogrammes, mentorship and career support they empower young people from ethnic minority and low socio-economic backgrounds to flourish in theworkplace. They also support employers to help create an environment conducive to the growth and development of young people (Gen Z). Since theirlaunch they have directly supported over 2,500 young people.

They now seek a Chief Operating Officer (COO) to form the start of a strong executive team, focusing on strategic growth, operational excellence and driving performance to guarantee transformative programmes.
You will bring an entrepreneurial approach and be skilled in programme growth, financially literate, and experienced in the organisational management of a growing charity.

With exceptional communication skills and a proven track record of building relationships and leading teams, you will be responsible for programme andoperational development, stakeholder engagement, and ensure optimum performance and impact metrics for programme delivery staff.

The role will bridge strategy and operations, overseeing and optimising the charity's operations, finance, and governance to enable programme growth andscale for more continued success.

Reporting directly to the CEO and serving as second in command, you will co-shape and own the implementation plan of the 20/20 Levels Strategy.

If you are excited to play your part in helping 20/20 Levels into the next chapter of development and growth, we’d love to hear from you!

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Wednesday 16th October.

First Step Trust (FST) is an award winning charity of over 30 years, providing work experience, on the job training and salaried employment for people excluded from working life because of mental health problems and other disadvantages. Many of the people they work with are long term unemployed (10 years +) and some have never worked. FST is developing new ways to help this group overcome some of the barriers to learning using a range of technologies and other learning tools.

Prospectus is delighted to be recruiting for a Chief Operating Officer to help our client in their next phase of development, to be based full time from their site in Woolwich SE18. As the COO, you will support the CEO in executing the strategic plans and directives, while overseeing the efficacy of the organisation’s strategy and implementing changes needed for the growth and development of the organisation. Ultimately your purpose is to support the continued success and growth of the organisation through good management, communication and relationship-building, without compromising on their commitment to working with people who use their service as colleagues and assets.

To be successful in this role you will be a senior level manager who has energy and drive as well as sound judgement. On top of a strong track record in an operational position, you will have the breadth of experience to oversee their operations strategy and systems, commercial activity, budget management, monitoring and evaluation. You will have a proven track record of success in senior-level general or commercial management. You will be a clear, analytical thinker who will strengthen the leadership of the charity. In addition, you will be an excellent manager of people, able to support team members with varying skills and abilities, including some who may come from disadvantaged backgrounds.

To apply please submit your CV and a two-page supporting statement via the application link on the Prospectus website, preferably in Microsoft Word/PDF format. The statement should outline your motivation for joining the organisation and why you feel you would be a good fit for this role. You should also demonstrate your experience and skillset with examples relating to the Person Specification in the Job Description. If you have any further questions or would like to know more about this opportunity please contact Steven Fraser from Prospectus.

Following the Prospectus shortlisting process, a select number of candidates will be invited to interview with our client. This will be a two-stage interview process, with first stage interviews w/c 21st October and final stage interviews w/c 28th October.

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application

Royal Holloway Students’ Union (RHSU)
Head of Finance & Resources 

Salary: £57,299 - £63,833 per annum
Location: Egham, Surrey – with hybrid/flexible working arrangements 
Contract: Permanent – full-time.

Are you a values-driven finance & resources professional looking to play a crucial role in the smooth running and continued development of a busy Students’ Union?  We are looking for a driven and experienced finance professional with strategic leadership experience committed to working for a student-led organisation, as we launch a new strategic plan for 2024-2027: Building Community, Leading Change.

About RHSU

We are a thriving student-led organisation, representing 11,500 students at Royal Holloway across our Egham and central London campuses. A registered charity, independent from the University, we are democratic in the way we are governed and all students at the University are automatically members of the SU. Students can access an impressive array of services and facilities including over 160 sports clubs & societies, a student advice service, bars & cafes, a nightclub and our very own pub!

We are committed to building a stronger student voice and advocating for students - leading on research and insight that can positively influence students’ academic and co-curricular student experience, through effective representation locally, regionally and nationally.

With a turnover of around £7 million annually, approximately 50 staff and c300 student staff, RHSU is a busy, fun and interesting place to be!

About the Role

Reporting to the Chief Executive and managing a small team of Finance and HR personnel, the Head of Finance & Resources position is broad in scope. The post holder will be responsible for the development and implementation of RHSU strategy relating to finance, people and culture, governance and digital infrastructure. The post holder will ensure the delivery and resourcing of operating plans, policy and operating procedures to ensure that the Union delivers its strategic objectives across its support services. The position sits on the Senior Leadership team and will be expected to play a key role in the delivery of our 3 new strategic enabling themes: People & Culture, Well Governed & Sustainable and Physical & Digital Infrastructure.

Key responsibilities are centred around, but not limited to:

Strategic Management and Leadership – including supporting the delivery of the Union’s strategic plan, leading on financial planning, overseeing compliance and forming part of a strong Leadership Team with other senior colleagues and Sabbatical Officers.

People Management – including leading on the People & Culture plan, leading on recruitment and embedding a learning & development culture at RHSU.

Financial Management – including creating a culture of strong financial literacy, leading on all budgeting & forecasting, financial controls, the annual external audit and having overall responsibility for the accuracy of financial records, including but not limited to the organisation’s VAT returns, payroll & pensions, fixed asset portfolio and funds.

Service Development & Delivery – including ownership of contract management, cooperation with the University over block grant funding & IT service provision, leading on change projects around digital infrastructure and both internal & external compliance & reporting.

The successful candidate will play an important role in shaping a key department at RHSU, at an exciting time of change. 

RHSU offers an excellent benefits package, including a hybrid working policy, 22 days leave (rising to 27) plus up to 7 discretionary days over the festive period, significant professional development opportunities and an impressive selection of financial support tools, rewards and discounts! 

Who we’re looking for

We’re looking for an experienced finance professional who is ideally at least part-qualified ACCA, CIMA or ACA. An excellent understanding of charity finance, regulation and governance is required, along with experience of senior level management and leadership in a similar sized organisation. 

Skills and experience with developing strategic plans, project/change management and leading on digital infrastructure projects would also be very useful experience to succeed in the role. Strong commercial acumen would be beneficial too -against a backdrop of constantly changing commercial considerations and wider Higher Education sector pressures. 

Whilst core finance skills are essential, both at a strategic and operational level – experience in a broader resources role covering HR, IT, governance or compliance would suit this post well. A demonstrable interest and commitment to a values-driven and student-led organisation is also required.

How to apply

Key Dates:

Closing Date: 12pm on Monday 14th October
First Stage Interviews (Remote): Week commencing 21st October
Final Interviews (In-person): Week commencing 4th November

Please click 'Apply’. We will then send the Recruitment Pack, Job Description, and full details of how to apply for the role officially. 

For an informal conversation about the role and application process, please contact our recruitment partners, Marble Mayne Recruitment.

RHSU has a genuine commitment to creating a diverse and inclusive workforce, and people with a diverse range of skills, backgrounds and experiences are encouraged to apply.

A specialist Arts University based in central London is seeking an IT Support Manager for a full-time permanent role. The organisation is a prestigious arts focused University with around 600 students. They have two sites – one being the main teaching campus near Kings Cross, the other an art gallery with some teaching capacity, on the Strand.

The role is paying a starting salary of £50,942 per annum plus an excellent package including a leading pension and 36 days annual leave. The role will be based onsite predominantly at the Kings Cross site – working from home 1 day per week may be considered.

Reporting to the Head of Information Services, Systems & Technology (ISS&T)  and working in a small IT team of around 5 people, this role line manages 1 IT Support Officer and takes the lead on the service delivery aspects of the IT team. This covers frontline user support and managing the daily operations of the IT function. The organisation predominantly deploy Windows devices, but they have an increasing number of MACs so experience of supporting IOS would be an advantage.

The successful candidate will come from an IT Support/Manager background, should have experience managing small teams, and should have a strong user focus and service delivery background. Experience from within the Higher Education, Arts, Charity, or Membership sector would be advantageous for the role. The role will also involve the development of a new asset management tool and leading on a telephony focused project.

The post holder will:

-Manage the Service Desk for both sites and the relationship with the 3rd party providers 
-Monitor and report on existing service to assist in developing the IT & AV Support Service 
-Provide professional and technical leadership and operational management to the IT Helpdesk team with a dotted line to the AV Support team
-Implement service standards and develop common systems and processes based on industry best practice.
-Ensure that the IT & AV Support Service is efficient, effective and can adapt to changing circumstances. 
-Work alongside the Project Manager and IT Operations Manager in the delivery of IT projects 
-Provide technical, project and administrative support to the Head of ISS&T 
-Maintain and administer Active Directory and Entra user and service accounts 
-Maintain licensing for all software products and subscriptions 
-Support the Head of ISS&T with the purchase and invoicing of hardware, software a consumables 
-Manage and maintain IT asset information 
-Ensure documentation and alerts are publicised and maintained on the IT Services Hub 
-Manage increased IT service delivery required to support new and existing students during Welcome Week and the beginning of each new academic year

Candidate requirements:

-Degree level qualification and ITIL qualifications desirable 
-Recent proven experience of leading and developing an effective IT Support team and helpdesk service in a complex environment. Including setting targets, identifying training needs and delivering development plans
-Good technical knowledge of various hardware and software technologies including Windows, desktop PCs, laptops, mobile devices, printers, MFDs, Microsoft OS, Mac OS, Microsoft Active Directory, M365, and Adobe.
-Recent experience in a Service Delivery role with experience of managing, allocating and monitoring IT support tickets, setting KPIs to improve service delivery, managing underperforming teams and suppliers, setting up new services such as staff onboarding, asset management, procurement etc & managing 3rd party suppliers
-Experience or an interest in the higher education, arts or charity sector advantageous

Closing date and interviews: ASAP/rolling.

Please note this is a replacement hire for somebody leaving in November.
Please send your CV for further consideration.

Job title: Head of Operations

Location: Kings Hill, Kent with some travel to London, occasional remote working

Reporting To: Managing Director, Charities Aid Foundation UK

Contract: Full time, Permanent

Salary: Up to £95,000

Date Closes: Monday 23rd September 2024

Careers4Change is delighted to be supporting CAF (Charities Aid Foundation) in their search for a new Head of Operations. 

Role Purpose:

This is an exciting opportunity to lead the integration and management of a new Operations function ensuring the best possible outcomes for CAF’s donor clients and charity partners by creating a highly efficient operating model that delivers excellent support for frontline teams. 

The department delivers various functions including due diligence on our donors (customer due diligence) and charities that we fund (charity verification), payments to charities, operational and administrative support and contact centre.

About CAF

CAF is one of the UK’s largest charities by income, providing market leading giving products and services to charities and donors.

We are in the midst of a key digital transformation programme that will help us to deliver a step change in growth and efficiency and are about to embark on our next three-year strategy.

We’re looking for a talented Head of Operations to join our senior leadership team and help to guide the organisation through this critical juncture. 

Responsible for:

• Corporate Client Experience & Engagement Manager
• Senior Management Team Assistant
• Business Architect, Customer Operations
• Charity Verification & Client Operations Manager
• Contact Centre and Support Team Operations Manager
• Head of Customer Due Diligence

Key Responsibilities:

Strategy and leadership

• Integrate and lead a newly formed Operations team that brings together the contact centre, customer due diligence, charity verification and payments teams, forming an integral part of Giving and Impact Services 
• Lead the team in its work to deliver excellent operational support to frontline teams constantly improving service standards and operational efficiency
• Take the lead role in the operations stream of CAF’s strategy with responsibility for day-to-day management of the strategy
• Work closely with colleagues in product to leverage customer insight, make continual improvements to CAF’s products and ensure full integration with the strategy
• Ensure that the size, skills and structure of the new Operations team is commensurate with providing excellent client service and creating a financially sustainable organisation
• Actively foster a customer-centric culture dedicated to finding new and innovative ways to serve all stakeholder groups, maximising impact and effectiveness
• Work closely with HR to ensure effective training and development needs are identified and appropriate programmes are delivered across the division to support succession planning and provide development opportunities
• Play a leading role in CAF’s Leadership Group enlisting support of peers and sharing expertise with other areas of CAF
• Play a key role in the Giving and Impact Services leadership team working closely with the other heads of department to maximise collaboration between teams 
• Take a data-driven approach to improving customer services and operations including the key cause of client complaints, transaction processing times and bottlenecks, and the end-to-end transaction journey

Governance

• Work with relevant colleagues to ensure that CAF maximises the value of its data and implements effective data governance
• Take overall responsibility for the delivery of quality management information ensuring this is shared in a manner that drives continual improvement 
• Set and help deliver targets/KPIs across operations to keep the team focussed on the most important activities
• Working with the Managing Director, Giving and Impact and other colleagues to ensure that robust governance is in place especially risk management, financial crime, compliance with charity regulation and governance of BAU activity
• Ensure compliance with all risk management practices and policies across the team
• Ensure timely reporting to regulators including the annual Give As You Earn submission to HMRC

 Policy and Process

• Own all Policies and Standards related to: Non-cash donations, Verification and Donor-Led Loans, including their regular review and improvement for better customer outcomes
• Challenge existing processes where they cause inefficiency or result in a poor customer experience, leading on the implementation of alternatives
• Work with the Transformation team to design and develop new systems and processes that improve the customer experience and are easy to manage

 Payment processing

• Lead the creation of a new, centralised distribution (payments) unit to create savings in processing time, workflow, cost and resource and deliver better customer outcomes

Due Diligence responsibilities

• Work with the General Counsel and Executive Director for Governance to strengthen the ‘First Line of Defence’ capability within Charities Aid Foundation (UK) 
• Accountable for the design and implementation of appropriate controls and processes to ensure they are compliant with internal policies and external regulation, in particular FCA for AML\KYC, HMRC and Charity Commission for gift aid and charity verification
• Accountable for the development and implementation of the Charity Verification policy, ensuring it meets internal policy requirements and those of external regulators such as HMRC and FCA

Skills and Experience:

 Experience:

• Proven track record of managing large and complex operations Teams
• Leading teams that manage complex manual processes
• Managing internal and external stakeholders of all levels
• Proven track record of designing and implementing large process and systems changes
• Track record of achieving excellent customer service results as measured by third parties such as Institute of Customer Service
• Successfully managing multi-channel service operations including email, phone, webchat and social
• Managing large change projects (desirable)

Qualifications

Appropriate professional qualification or degree/post-graduate Qualification

Training

Management

Financial services

Specialist Skills/ Ability/Knowledge

• Understanding of project management methodologies 
• Change management
• Ability to direct and lead large teams in meeting business targets
• Ability to analyse reports and identify opportunities and trends
• Demonstrate ability to successfully negotiate and influence at a senior level
• Ability to influence a diverse range of internal stakeholders (executive and non-executive)
• Ability to create a sense of community and agreed purpose across a large team
• Ability to display working understanding of financial industry and regulatory requirements including Charity Commission guidance; Charities Act; Trustee Act
• Ability to display a good understanding of corporate governance and risk management
• Computer literacy

A leading Multi-Academy Trust comprised of 11 primary and secondary schools in the East Midlands is seeking a minimum of 2 Senior Finance Business Partners for full-time, permanent roles.

With a salary of £55,000 per annum plus an excellent local government pension scheme, the roles will be largely onsite at the Trust’s Head Office in Kettering and onsite at the schools – either in Kettering, Corby or Wisbech.

The roles will involve producing management accounts and genuine strategic finance business partnering to a range of budget holders in schools – headteachers, senior leadership team members, catering and IT Managers etc. There may also be some budgeting and analysis at central Trust level in addition to working with the schools.

The role also involves costing and cost analysis, interpreting complex financial data, journal postings and assisting with year-end close.

Being a qualified accountant (CIMA, ACA, ACCA) is an essential criteria for these roles. Prior experience within a Multi-Academy Trust or from within the Education sector would be advantageous. Experience working with facilities, catering or IT budgets and departments would also be of interest – but not essential.

The roles are responsible for enhancing strategic financial analysis and insight to enable the understanding, of financial reporting on Trust performance to key stakeholders, including the Trust Executive Team, Heads of Professions and school leadership teams. The roles will ensure the efficient and effective allocation of resource, integrating finance and curriculum planning, allocating and managing finance in line with ESFA and academy handbook financial requirements.

The positions report to the Head of Finance Business Partnering and do not line manage anyone.

Duties will include:

-Develop excellent working relationships with key stakeholders across the Trust, ensuring KPIS, professional strategic financial advice and guidance is provided and applied effectively

-Ensure monthly reporting is accurate, fit for purpose and facilitates effective decision making at school and Trust level in conjunction with the requirements of the CFO and best practice

-Provide analysis and insight, linking financial reports to School and Trust strategies

-Provide ongoing higher-level support and guidance on financial matters to relevant stakeholders

-Support and advise budget holders on the development and submission of business cases as and when required, maximising the link and priority of good financial stewardship and front-line education delivery

-To undertake project- based work for specific projects and programmes

-Provide quality information as required for external bodies for example to the ESFA or the external auditors

-To undertake any other duties, commensurate with the level of the post, as may be required from time to time.

Candidate requirements:

-Fully-qualified CIMA / ACCA / ACA accountant essential

-Demonstrable experience in a similar Senior/Strategic Finance Business Partnering role – ideally dealing with multiple cost-centres and a diverse range of budget holders

-The ability to be hands-on and produce management accounts, journal entries etc

-Experience with costing / cost analysis

-Creative and pragmatic problem solver with the ability to interpret and present back on complex financial data

-The ability to work onsite at the Trust’s Head Office in Kettering on a Wednesday, and spend the rest of the week onsite at the allocated schools in Kettering, Corby or Wisbech (it may be possible to work from home 1 day per week)

-An interest in the Education sector is highly desirable

Closing date: Ongoing / ASAP

The roles represent a chance to join a fantastic Trust, in a busy-faced paced environment and to work alongside some high calibre finance professionals.

Please send your CV for further consideration.