National Operations Manager - Face-to-Face Fundraising

Pick Recruitment

London, Greater London (Hybrid)

£55,000 - £90,000 per year

Full-time

Permanent

Actively Interviewing

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Job description

National Operations Manager — Face-to-Face Fundraising

Company: Zen Fundraising
Location: National (UK) – Hybrid, with regular travel
Salary: £55,000 base + On Target Earnings up to £90,000

About Zen Fundraising

At Zen Fundraising, we’re redefining what it means to inspire generosity. We’re a face-to-face fundraising agency with a difference — built on transparency, creativity and a belief that people perform their best when they feel purpose-driven and supported.

We partner with some of the UK’s most impactful charities to deliver high-quality ethical fundraising campaigns that put donor experience and fundraiser wellbeing at the centre.

As we expand nationally, we’re seeking a National Operations Manager who can help shape the next chapter of our growth.

The Role

As National Operations Manager, you’ll be responsible for leading and scaling our direct face-to-face fundraising operations across multiple UK regions.

This is a senior leadership role within a fast-growing, start-up style environment — ideal for someone who thrives on autonomy, innovation and results.

You’ll take ownership of:

Day-to-day performance delivery
Regional leadership development
Campaign planning and operational excellence

You’ll also play a pivotal role in strategy — working closely with the directors to ensure Zen Fundraising achieves ambitious growth and quality targets.

Key Responsibilities

Performance Leadership: Drive performance across multiple regional teams to ensure campaign KPIs, quality standards and client expectations are exceeded.
Regional Development: Build, coach and mentor Regional Managers and Team Leaders to create a culture of accountability, motivation and continuous improvement.
Operational Strategy: Work with senior leadership to design and implement scalable operational processes, performance frameworks and best practices for new and existing campaigns.
Start-Up Growth: Take a hands-on role in launching new regions, recruiting key staff, setting up logistics and embedding Zen’s culture and systems.
Client & Stakeholder Management: Partner with charity clients to align campaign delivery with fundraising goals, providing transparent reporting and performance insights.
Data-Driven Decision Making: Analyse performance data to identify trends, opportunities and areas for improvement across teams and regions.
Culture & Values: Uphold Zen’s commitment to ethical fundraising, positive team culture and exceptional donor experience.

About You

You’re a self-starter with the confidence and capability to take ownership of national operations in a dynamic, fast-paced environment.

You’re entrepreneurial, resourceful and comfortable wearing many hats as we scale.

You’ll bring:

Proven experience in face-to-face fundraising operations, ideally in a national or senior regional management role.
Demonstrable success in building, leading and scaling teams across multiple regions.
A track record of driving performance, meeting ambitious KPIs and delivering operational excellence.
Start-up or growth-stage experience — you thrive in environments where you can build structure, systems and culture from the ground up.
Strong leadership and communication skills with the ability to inspire and influence.
Analytical mindset with the ability to interpret data and act decisively.
A full UK driving licence and willingness to travel regularly across the UK.