Policy and evidence manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.
The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.
This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.
This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.
Key Responsibilities
Strategy & Service Direction
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Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.
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Shape the future service model, including workforce planning, channel strategy, automation and technology.
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Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.
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Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.
Service Performance
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Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.
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Own and deliver KPIs, SLAs, performance dashboards and quality standards.
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Ensure effective processes, incident response, risk management and signposting and referral pathways.
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Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.
People, Culture and Capability
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Lead the team members across functions such as supervisors, case support, QA and training
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Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.
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Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.
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Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.
Quality, Compliance and Risk
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Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.
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Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.
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Oversee high-risk escalations, operational risk identification and mitigation.
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Ensure compliance with internal policies, such as data protection and cybersecurity.
Service Development
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Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.
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Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.
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Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.
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Drive innovation in digital service delivery and multi-channel support.
Partnerships, Impact and Growth
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Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.
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Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.
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Contribute to the expansion of the Helpline model into new geographies.
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Act as a senior ambassador for the service and organisation.
Internal Leadership and Collaboration
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Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.
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Contribute to organisational strategy, planning cycles, and Executive Team decision making.
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Lead or support cross-organisational projects where operational expertise is required.
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.
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Proven ability to scale a service, introduce new operational models and lead organisational change.
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Experience managing multi-layered teams (including volunteers), ideally across remote environments.
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Strong understanding of QA, safeguarding principles, operational risk, and compliance.
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Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.
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Exceptional people leadership, communication and stakeholder-management skills
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Experience improving processes, implementing new systems or delivering service innovation.
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High emotional intelligence with a calm, pragmatic approach to problem-solving.
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Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.
Desirable
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Understanding of cybercrime, cybersecurity, online harms or digital victimisation.
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Experience working in a charity or volunteer-powered environment.
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Experience delivering training, public speaking or representing an organisation externally.
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Experience with helpdesk systems, CRM, or telephony/triage systems
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Knowledge of trauma-informed practice.
What we offer
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Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.
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Pension scheme - 8% employer contribution to your workplace pension scheme
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Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - an annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - access to ad-hoc training based on your role and professional growth interests
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Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.
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Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.
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Time off for learning - request time off to pursue training or development opportunities
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.
Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. We’re expanding our service and looking for new Support Workers to join our team – helping guide children and families on their healing journey.
Position: Bounce Back for Kids (BB4K) Support Worker
Location: Reading office with hybrid working arrangements and frequent travel. Role covers casework activity across Reading, South Oxfordshire, Vale of White Horse and Oxford City.
Contract: Permanent part time – 15 hours per week, weekdays.
We’re open to discussing working patterns that match both your needs and our service delivery.
Salary range: £10,433 - £12,751 pro-rata per annum (full time equivalent range £25,735 - £31,453 per annum)
About the role:
As a Support Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:
· the completion of assessments to understand the needs of families
· delivering group work for children and parents
· provide 1-2-1 sessions to children and families most in need
· supporting our families through providing outreach support
About you:
A successful Support Worker will need a good understanding of domestic abuse and the impact on children and families (or an interest in working in this field), with experience of delivering groupwork programmes for vulnerable parents and/or children.
If this sounds like you please visit our website to join a collaborative and dedicated team who are part of something truly meaningful.
We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.
Closing date: 9am, Fri 30 January 2026
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
Bradbury Fields enables blind, partially sighted and people with dual sensory impairments to achieve their potential, giving them the ability to contribute to the social and economic fabric of their local communities. The organisations' overarching aim is to provide advice, support, and guidance from the point of diagnosis and subsequently for as long as people need and require their wide range of services.
Following a period of significant change, Bradbury Fields is entering a new and exciting chapter underpinned by a clear commitment to long-term sustainability. Currently, Bradbury Fields is predominantly funded by statutory sources, the organisation is keen to grow unrestricted income to provide greater flexibility, support core costs, and enable service development for blind and partially sighted people. With core services funding relatively secure in the short term, Bradbury Fields is investing thoughtfully in fundraising growth and is seeking an enthusiastic Head of Fundraising and Marketing – a brand-new role for the charity - to help build a strong, sustainable foundation for the future.
This role has wide ranging appeal. Bradbury Fields are happy to consider candidates for whom this role might be an exciting step up to managing multiple income streams beyond one specialist area, but equally this would be an engaging role for an experienced manager or Head of looking to work for a well established, local charity making a difference to people across Liverpool, ultimately taking their income success to the next level.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.
If you need assistance with downloading the pack, please contact THINK Recruitment and our team will support you.
Closing date for applications: Midnight Sunday 18th January 2026
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to make a lasting difference in the lives of children affected by domestic abuse? Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.
Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. From April next year, we’re expanding our service and looking for new Support Workers to join our team – helping guide children and families on their healing journey.
Position: Bounce Back for Kids (BB4K) Support Worker
Location: Homebased with frequent travel. Role covers casework activity across Oxfordshire area including Cherwell, West Oxfordshire and the wider Oxfordshire area.
Contract: Permanent part time – 18.5 hours per week, weekdays.
We’re open to discussing working patterns that match both your needs and our service delivery.
Salary range: £12,868 - £15,727 pro-rata per annum (full time equivalent range £25,735 - £31,453 per annum)
About the role:
As a Support Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:
· the completion of assessments to understand the needs of families
· delivering group work for children and parents
· provide 1-2-1 sessions to children and families most in need
· supporting our families through providing outreach support
About you:
A successful Support Worker will need a good understanding of domestic abuse and the impact on children and families (or an interest in working in this field), with experience of delivering groupwork programmes for vulnerable parents and/or children.
If this sounds like you please visit our website for further details on how to apply.
We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.
Closing date: 9am, Fri 30 January 2026
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About GISF
The Global Interagency Security Forum (GISF) is a member-led NGO network working to strengthen security risk management across the humanitarian and development sectors. With over 140 member organisations, GISF provides resources, convening spaces, and expertise to help keep aid workers safe.
About the role
The Administration and Finance Officer plays a critical role in ensuring the smooth and efficient functioning of GISF’s operations. This role combines core administrative responsibilities with day-to-day financial support, including grant-related bookkeeping, staff timesheet coordination, and invoice tracking. Training will be provided on financial tasks, though some experience is welcome. This role would suit someone looking for flexibility across their week- a suitable working pattern can be negotiated with the successful candidate.
Key responsibilities
Administration & Operations
- Provide day-to-day operational support to the GISF Secretariat,
- Coordination with outsourced service providers (e.g. IT, legal, finance, audit).
- Maintain and update GISF’s policies systems to support efficient operations.
- Manage the GISF office space in London.
- General HR duties, including support to recruitment processes, leave-tracking and onboarding of new staff and consultants.
- Assist with travel bookings, venue arrangements, and logistics for meetings as well as GISF-led external events.
- Administrative support to the board of directors.
Finance
- Support day-to-day financial processes, including coordination of supplier payments and processing staff expense claims.
- Oversee basic bookkeeping functions, including coding of expenses to relevant grants and cost centres.
- Maintain financial records and assist in the preparation of financial reports for donors and management.
- Liaise with GISF’s external accountants or financial service provider to support timely and accurate reporting.
- Coordinate the collection and consolidation of monthly staff timesheets, ensuring correct allocation to grants/projects.
- Prepare and issue invoices; monitor payments and follow up with members as needed.
Person specifications
- Strong organisational skills, with the ability to manage logistics, competing priorities, and multiple deadlines.
- Demonstrated experience supporting administrative processes such as scheduling, travel booking, document management, and coordination with external service providers.
- High attention to detail, particularly in maintaining accurate financial and administrative records.
- Confidence working with budgets, invoices, expense tracking, and basic bookkeeping tasks (training can be provided).
- Highly proficient in Microsoft Office (especially Excel and Word) and comfortable learning new systems quickly.
- Experience using digital tools such as CRMs or accounting platforms (e.g., Salesforce, Xero) is desirable.
- Strong written and verbal communication skills, with the ability to prepare clear emails, documents, and reports.
- Ability to work independently, exercise sound judgement, and escalate issues appropriately.
- Professionalism, discretion, and the ability to handle sensitive or confidential information (e.g., HR records, board materials, donor-linked financial data).
- Strong interpersonal skills and a service-oriented approach when supporting colleagues, members, and partners.
- Ability to work accurately under pressure and maintain consistency in routine tasks such as timesheet consolidation and invoice tracking.
- A problem-solving mindset, with the ability to suggest and implement improvements to administrative or financial processes.
- Comfortable working in a hybrid or remote environment and managing workload with limited supervision.
What we offer
- 25 days of annual leave increasing annually after 2 years, up to a maximum 30 days (plus bank holidays)
- Office shutdown between Christmas and New Year
- Employer Pension contributions
- A focus on professional development, including access to overseas events, workshops, and training
How to apply
Application is by submission of a CV and cover letter, contact details can be found in the attached document.
The cover letter should be no more than two pages, and explain why you are interested in this post with GISF and how your skills and experience make you a good fit.
Closing date: 16 January 2025 (applications reviewed on a rolling basis)
This post is UK-based. Candidates will need to show evidence of their eligibility to work in the UK. Further information will be provided when an offer of employment is made.
The Global Interagency Security Forum (GISF) is a member-led NGO forum that drives change through our global network of over 130 member organisations.
The client requests no contact from agencies or media sales.
Job summary
Job title - Fundraising and Membership Officer
Responsible to - Fundraising Operations Manager
Salary - £24,645 - £26,275 FTE per annum (pro rata)
(£19,716 - £21,020 actual) Exact salary dependent on experience
Hours of work - Part time - 28 hours per week (0.8 FTE). We consider part-time/job-share and flexible working requests
Annual leave - 30 days + 8 bank holidays per year pro rata
Location - This role is hybrid - split between home working and our Bristol office. You will be required to work a minimum of 50% of your hours from the office each week.
Job purpose
This role will underpin the operation of our fundraising and membership programmes, with a mixture of public facing interactions and focused operational, database work.
Our long-standing membership scheme is an integral part of our fundraising at Action for ME, and we are fortunate to have a generous membership base of over 3,000 loyal supporters. You will be the main point of contact for our members, ensuring they feel valued and connected to our work, as well as supporting efforts to increase our current membership.
You will also be responsible for the smooth running of crucial operational processes for our membership, trading and individual giving income streams, both during fundraising campaigns and day to day. With a commitment to continuous improvement of these systems, you will help us to increase the efficiency and quality of our stewardship, retain our donors and bring in new supporters.
Key duties
Membership
- Be the main point of contact for our members and provide high quality stewardship over the phone, by email and by letter, always ensuring consistent and high-quality communication.
- Be responsible for delivering operational tasks relating to the membership scheme and improving their efficiency. Including, but not limited to, gift importing and processing, data administration, thanking members, processing renewals and sending out renewal reminders.
- Work with the Fundraising Operations Manager and our Senior Supporter Engagement Officer to monitor the performance of the membership programme and support its growth.
- Maintenance and creation of the mailing lists for our membership magazine, InterAction. Assist with the distribution of the magazine across all channels (post, email, audio).
Individual Giving & Trading
- Ensure that gifts are processed, recorded and thanked appropriately in a timely manner; and that database records are kept up to date, in line with fundraising data regulations.
- Assisting with the administration of our Winter and Spring raffles and Lottery programme.
- Work with the Fundraising Operations Manager and the wider team to maximise fundraising potential using data and donor insights/feedback.
- Maintain a high standard of data quality and record keeping on our database, ensuring our fundraising processes and procedures are applied in line with all regulatory and governance requirements including GDPR and those of the Fundraising Regulator.
- Processing all outgoing post for the Fundraising team, including online shop orders, from our Bristol office. Complete other office-based tasks as required. You will be required to work at least 50% of your hours from the office.
- Work alongside the fundraising team to deliver our strategy and workplans, including involvement in projects and fundraising campaigns as required.
Other duties
- To attend and contribute constructively to team meetings and other meetings as required
- To positively promote the work and activities of Action for ME at all times
- To contribute to the team’s overall strategy delivery, annual planning and budgeting.
- To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising & Development or the Chief Executive.
- Act as an advocate for the Charity and its work.
Person Specification
Experience and knowledge
- Demonstrable experience in building relationships with customers or stewarding supporters and donors.
- Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
- Experience of using a CRM database, preferably Raiser’s Edge
- Minimum 2 years previous fundraising experience (desirable)
Skills and Behaviours
- A confident multitasker who is comfortable dealing with a variety of enquiries and managing a varied workload.
- Excellent verbal communicator, skilled in engagement, empathy and interpersonal skills.
- Excellent written communication skills including creating reports to measure progress.
- Ability to use own initiative, solve problems, work independently and to work well in a team.
- An understanding of data protection including UKGDPR
- Strong IT skills, including the ability to use Microsoft Office, databases and web-related programmes and software.
- An understanding of ME and the impact on people affected by it (desirable).
Attitudes and values
- Enthusiasm
- Integrity
- Resilient
Key competencies
- Effective communicator
- Results driven
- Attention to detail
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to make a lasting difference in the lives of children affected by domestic abuse? Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.
Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. From April next year, we’re expanding our service and looking for new Support Workers to join our team – helping guide children and families on their healing journey.
Position: Bounce Back for Kids (BB4K) Support Worker
Location: Homebased with frequent travel. Role covers casework activity across Oxfordshire area including Cherwell, West Oxfordshire, South Oxfordshire, Vale of White Horse and Oxford City.
Contract: Permanent full time – 37 hours per week, weekdays.
Salary range: £25,735 - £31,453 per annum
About the role:
As a Support Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:
· the completion of assessments to understand the needs of families
· delivering group work for children and parents
· provide 1-2-1 sessions to children and families most in need
· supporting our families through providing outreach support
About you:
A successful Support Worker will need a good understanding of domestic abuse and the impact on children and families (or an interest in working in this field), with experience of delivering groupwork programmes for vulnerable parents and/or children.
If this sounds like you please apply today to join a collaborative and dedicated team who are part of something truly meaningful.
We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.
For more information about the role and to apply please visit our website.
Closing date: 9am, Fri 30 January 2026
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
We’re looking for a PWP or Low Intensity Psychological Worker who will support survivors and their loved ones with evidence-based low intensity interventions.
You’ll play a key role in supporting clients, managing communications, and assisting with volunteers. You will work closely with our Community Development and Criminal Justice Services Practitioners to ensure survivors have access to proper support. All staff have a Thematic Leadership area to expand the organisation’s knowledge in areas impacting male survivors and their loved ones.
You’ll be a qualified and experienced practitioner working with trauma with a background of mental health and engagement. We’re especially keen to hear from people with experience in working with men, sexual harms and their loved ones, but we value transferable skills too. If you’re passionate about creating a society where no male survivor is left behind, this could be the role for you.
Why Join Us?
- A competitive salary.
- Annual leave package with incremental rises plus bank holidays.
- Company sick pay.
- Birthday annual leave.
- Monthly clinical supervision.
- Pension contribution.
- A range of discount and benefit programmes.
** Please Note, all Job Descriptions are currently pending review **
Apply by sending your CV and a short supporting statement (max 2 pages).
In your supporting statement, we want you to answer these two questions:
How can your experience support male survivors to thrive?
How do you meet the role profile?
Ensure you answer ALL elements in your CV or supporting statement.
Interviews are expected to take place on 11th and 12th February; we reserve the right to interview and close the recruitment process early if satisfactory applicants.
By applying for any of the above roles, you confirm that you have read and agree to our Privacy Notice
Location: Hybrid
Department: External Affairs & Communications directorate
Salary: £43,500 - £48,000
Contract Type: Permanent
Hours: Full Time (35 hours per week)
Closing Date: 19th January 2026, 10.00am
Benefits: 10% employers pension contribution (NEST) HSF Health cash Plan-covering employee partners and dependants under 18 28 days Annual Leave plus bank holidays and increases with length of service 2 hours weekly wellbeing time out Employee assistance program , offering GP advice lines, virtual doctors, prescription services, emotional wellbeing support, a legal help line and counselling. Funded eye site test (Specsavers) Pay it forward days- 2 days volunteering Mindful Employer Perkbox and Reward Gateway – discount platforms
Overall Purpose
This role works flexibly across the organisation, providing practical support and expertise around impact, learning and insight in relation to our mission.
This is a practical role, which will deliver support across a number of related areas
• Ensuring we are capturing, understanding and using evidence and data to inform the development of our programmes, initiatives, policy positions and wider organisational strategy
• Support the design and delivery our work to ensure we are set up to measure our impact or that of our sector, and providing support both internally and externally
• Capturing and ensuring we are using the insights we generate.
Key Responsibilities
The main duties and responsibilities of the role holder are as outlined below:
Impact and Insight Delivery
• Work with colleagues across the organisation, and in particular programmes and policy teams and wider organisation to help convene, capture, collate and analyse evidence and impact data from external sources, bringing expertise and practical support to the development of transformation initiatives, policy positions, and wider organisational strategy.
• Support the development of impact frameworks for our initiatives, supporting a systems level understanding of the transformation we seek, and at an organisational level.
• Work with colleagues across the organisation to shape and scope the evaluation/learning required to inform our initiatives or those of our members.
• Ensure strategic alignment of evaluation and impact measurement between our initiatives and programmes.
• Analyse and synthesis data and information received from evaluations, grant reports, learning events and other activity to establish key insights
• Create reports and summary insight documents which capture and explain insights succinctly and in ways that help understand and share key insights, informing our policy and the development of future transformation activity.
• Develop sector benchmarking reports to evidence the impact of the sector and the organisation.
Stakeholder Management and External Engagement
• Assist in the design, tendering, mobilisation and management of external evaluators or external suppliers of learning & insight activity.
• Provide strategic and technical insights into externally commissioned evaluations.
• Support colleagues in the design of high quality learning events, and provide additional capacity when required for their delivery.
• Contribute to supporting NHS Charities to improve their ability to capture learning and insight, providing advice and guidance 1:1 and through supporting the delivery of member events. Where required support the delivery of paid for consulting support to NHS charities on learning and insight.
Internal Collaboration
• Provide practical support to learning processes and help drive an internal culture of learning and development
• Coach and upskill colleagues in the design and delivery of activity relating to learning, analysis and insight capture.
• Provide expert evaluation support where required across the organisation
• Ensure that colleagues across the organisation are informed of insight and learning emerging from programmes, and work with them to identify areas of interest for further exploration.
• Support governance processes by contributing to reports, papers, feeding back to meetings, review panels or advisory groups.
Other duties
· Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
· Carrying out the duties of post in accordance with NHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
· Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
· Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.
This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.
REF-225 782
You’ll split your days between our central Liverpool office, home and client venues
As our Senior Designer and Doer, you will help Capacity change how public services work for people, not just deliver projects. You will lead exciting, place-based work that brings together communities, public services, and partners to create meaningful, equitable change. You will operate at the intersection of discovery, strategy, design, and delivery holding complexity, shaping direction, and helping others act with confidence in uncertainty.
A bit about Capacity
We’re based in the North West of England and put simply; we make public services people services. We provide the know-how, big-picture thinking, and hands-on time to help public and third sector organisations get moving on the projects that really matter: the ones that make the biggest impact on the lives of local people.
Leading in a in a relational, inclusive, and developmental way, as Senior Designer and Doer you will:
• Ensure every project begins with robust discovery, drawing on lived experience insight, stakeholder research, data analysis, and policy or desk research as appropriate.
• Support clients and partners to navigate uncertainty, identify strategic choices,
and make informed decisions in complex environments.
• Lead the delivery of complex programmes and portfolios of work, ensuring
clarity of purpose, appropriate pace, and strong coordination across projects.
See our job pack for a full job description.
What we need
• Ability to lead discovery and research, integrating community insight, stakeholder input, policy research, and data analysis.
• Strong analytical and sense-making skills to interpret evidence and turn it into actionable insight
• Experience leading complex programmes or projects involving multiple partners, sectors, or organisations, delivering measurable impact.
• Experience translating insight into actionable solutions through research, discovery, prototyping, and iterative testing with users, teams, and partners.
See our job pack for a full person specification.
The extras
• For full time roles: 27 days annual leave (plus bank holidays). If you’re coming to us with up to 33 days annual leave, we’ll match it.
• 2 Capacity bank holidays per annum.
• Flexible working (including majority working from home).
• Free eye-tests, vouchers for glasses.
• Scottish Widows Pension Scheme, matched up to 6%.
• Funded health support including counselling, physiotherapy etc.
• Holiday buy-back scheme (up to 5 per annum).
• Team days and socials. Free lunches (yes there is such a thing).
• A great team to work with (but we would say that).
To Apply
For further information please visit our portal via the apply button, where you can download our job pack and apply!
Closing date Midnight, Sunday 18th January 25.
Please note: this role carries a genuine occupational requirement that the postholder is Black or Minoritised Ethnic (African, Asian or Caribbean heritage). Please confirm this in writing in your application, and we will re-confirm this prior to finalising our shortlist for interview
This is a rare and exciting opportunity to join our sector-leading UK Voice and Influence Team, and work very closely with our brilliant SEEN Programme, as well as our Children's Services across the UK.
What this role will do
This role will have an important role in helping the charity deliver its strategic commitment to listening and responding to the voices and experiences of young people across the UK – and in particular the voices and experiences of Black or Minoritised Ethnic young people, who are often less-heard.
The role will promote a culture of inclusion and belonging by playing a leading role on delivering our ambition to:
build and support an engaged, diverse network of young people from across the UK who represent a broad range of identities and lived experiences, and who can speak out and work alongside Barnardo's.
Key tasks for this role
The role will:
- Lead on the recruitment, coordination and support of young people signed up to our B-Amplified Youth Network.
- Support our SEEN Young Ambassadors, and coordinate their engagement in the wider B-Amplified Network offer
- Act as a subject matter expert in voice and influence practice and anti-racism, working alongside our Children's Services as a critical friend to support the delivery of excellent and inclusive services.
More information is in the Additional Information Sheet attached to this advert.
Who we're looking for
We're looking for someone who has:
- At least five years' experience in a role working directly with children and/or young people in a health, social care, education or youth work setting – a youth and community work (or similar) qualification is desirable but not essential.
- Demonstrable knowledge experience of designing, delivering and evaluating strategic voice and influence activities with young people – particularly in online or virtual contexts.
- Knowledge and understanding of the practical application of anti-racist principles and practice.
- Experience of working across complex structures, hierarchies and partnerships, with experience of working with a range of stakeholders at different levels.
- Ability to plan, deliver and evaluate projects, collaboratively and effectively.
- Excellent collaboration, networking and partnership-working skills.
The successful candidate must also:
- Be of African, Asian, Caribbean heritage – this is a genuine occupational requirement, and an essential requirement, as noted above.
- Be able to travel across the UK on a regular basis, including overnight stays – living close to a national rail station and/or airport will be a significant benefit.
- Be able to work flexibly to accommodate direct work with young people outside of 'normal' hour (i.e. evenings and weekends) – for which TOIL can be claimed, or overtime hours in extraordinary circumstances.
Important to note:
We recognise the inherent power dynamics at play, and that the occupational requirement does not imply that the responsibility to ‘solve' the issue of diversity rests solely with a minoritised individual (or team). Instead, this role forms part of a wider, intentional commitment across the organisation to embed anti-racist and inclusive practice at every level and is why we have proposed a matrix management approach - to ensure the role is not siloed, but meaningfully supported and connected across teams.
A key focus will be to understand and address the structural and cultural barriers that children's services and internal teams may face when engaging with Black or Minoritised Ethnic young people.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Sheffield ME & Fibromyalgia Group is a small charity providing information and support to people affected by Myalgic Encephalomyelitis (ME) / Chronic Fatigue Syndrome (CFS), fibromyalgia and long Covid in South Yorkshire and North Derbyshire. We are a member-led charity that offers a range of support and services including peer support, drop ins, activities and events, benefits and social care advocacy and more; you can find more about what we do on our website.
About the role
We are looking for a Welfare Benefits Adviser to work alongside the Senior Benefits Adviser, providing welfare benefits advice to people affected by ME/CFS, fibromyalgia and long Covid; this includes those living with these illnesses, carers and their families.
We endeavour to improve people’s financial situation more widely, especially due to the cost of living crisis, so you will be offered the opportunity to create resources and host drop-in sessions for members.
Main duties and responsibilities
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Provide a full welfare benefits casework service for people affected by ME, fibromyalgia and long Covid, including disability benefits and other sources of financial support, such as grants. This will cover benefits check, first claims, mandatory reconsiderations and appeals; supporting clients to understand their options and making informed choices.
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Act for the client where necessary; drafting letters, obtaining medical evidence and researching case law as appropriate.
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Maintain detailed case records for the purpose of continuity of casework, and information retrieval, using the IT software provided.
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Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available. (DWP, NHS, local authorities, other charities)
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Form effective working relationships with outreach agencies and other relevant stakeholders to ensure that good service is being provided and awareness of the illnesses is raised.
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Refer clients to colleagues or other agencies as appropriate for specialist help with major issues that fall outside the remit of the service, including debt and employment.
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Support the promotion and marketing of the advice services of Sheffield ME & Fibromyalgia Group
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Collect feedback from members for service improvement and for our funders
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Contribute to team meetings, reflective practice sessions and work with colleagues to ensure members access support from across our offering (befriending, activities, support groups)
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Any other duties within the scope of the post as deemed appropriate
We are looking for a Digital Business Analyst to join our Digital Services team at Samaritans. As Digital Business Analyst, you’ll deliver new key digital tools, and improvements to existing tools and processes used by volunteers in the UK and Republic of Ireland (ROI).
You’ll improve outcomes for both volunteers and branch staff involved in the recruitment, onboarding, training and development of volunteers and providing safe and supported listening services to our callers.
By improving current systems and delivering new digital tools, you'll support Samaritans in achieving our vision that fewer people die by suicide.
A Business Analyst qualification is essential in this role e.g. BCS International Diploma in Business Analysis, IIBA (CCBA), PMI-PBA or equivalent.
Contract
- £37,000 - £40,000 per annum plus benefits
- Full Time (35hrs per week)
- Permanent
- Hybrid working with link to Ewell office
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
- We are passionate about flexible working, talk to us about your preferences
What you’ll do
- Assess stakeholder needs and define detailed requirements against the suitability of software solutions
- Deliver new digital tools which align with business objectives
- Consider how system developments and new technology can support service improvement
- Perform data-mapping for system integration and migrations
- Develop and document process improvements
- Create UX/UI screen layout
- Solve user issues submitted through our service desk
- Deliver training, guidance and support to system users
What you’ll bring
- Proven experience in triaging user problems and identifying solutions
- Experience in performing gap-analysis to identify best solution options
- Strong understanding of the role of technology in the enterprise architecture and how it integrates with other systems
- Experience with delivering Salesforce or other CRM systems
- Ability to understand users and their needs, based on evidence and lived experience
- Ability to interpret, document, and prioritise requirements that can be understood by both stakeholders and software suppliers.
- Experience in shaping online user journeys
- Comfortable communicating with internal and external stakeholders
- Ability to manage multiple projects and deadlines
- A Business Analyst qualification
Full Job Description and Person Specification attached below
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure attached below. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: Monday 19th January 2026 at 09:00am
Interviews: w/c 26th January onwards
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About MSF UK
Médecins Sans Frontières (MSF) provides life-saving medical care to people affected by conflict, epidemics, disasters and exclusion from healthcare. MSF UK exists to maximise the support we provide to this work — by raising funds, advocating for patients, and ensuring our organisation is strong, effective and accountable.
MSF UK has grown significantly over the past 5 years, almost doubling our income to just under £100m. MSF UK is entering an ambitious new strategic period to 2031, with a clear goal: to significantly grow our income and maximise the financial contribution we make to MSF’s medical humanitarian operations. Finance has a critical role to play in achieving this.
The Role
This is a newly created senior leadership role and a rare opportunity to shape how financial insight drives humanitarian impact.
As Head of Financial Planning & Analysis, you will build and lead MSF UK’s FP&A function, ensuring that resources are used wisely, investment decisions are evidence-based, and financial insight empowers colleagues to make the best possible decisions for our patients.
You will work at the heart of the organisation — partnering with senior leaders, fundraising teams and budget holders — to translate strategy into robust financial plans and ensure every pound raised delivers maximum impact.
What You’ll Do
You will lead MSF UK’s FP&A function to support better decisions, stronger financial sustainability and greater humanitarian impact. This includes:
- Driving strategic insight: providing clear financial analysis, modelling and advice to inform investment decisions, income growth and value for money.
- Leading planning and forecasting: owning MSF UK’s budgeting, reforecasting and multi-year financial planning processes.
- Strengthening financial reporting: ensuring timely, accurate and meaningful management accounts, KPIs and commentary for senior leaders and trustees.
- Partnering with the organisation: acting as a trusted advisor to senior leaders, managers and budget holders, strengthening financial literacy and accountability.
- Identifying efficiencies: working collaboratively to uncover opportunities for cost savings and improved use of resources.
- Building capability: line managing and developing the Finance Business Partner and continuously improving FP&A processes, tools and ways of working.
About You
You are a fully qualified accountant (CIMA, ACA, ACCA or equivalent) with significant experience in FP&A and a strong track record of using financial insight to influence decisions at senior level.
You combine technical excellence with empathy and purpose. You are comfortable working in complexity, skilled at explaining finance to non-financial colleagues, and motivated by using your expertise to support a mission that truly matters.
Why Join MSF UK?
You’ll join a values-driven organisation where finance is seen not just as a control function, but as a strategic enabler of humanitarian impact. You’ll be trusted to shape a function, influence decisions, and help ensure MSF reaches more patients, more effectively.
If you are motivated by MSF’s mission, thrive in collaborative environments, and want your financial leadership to make a tangible difference in the world, we would love to hear from you.
Recruitment timetable
Application deadline: Sunday 25th January
Shortlisting: week of 26th January
First stage interviews: week of 2nd February
Second stage interviews: week of 9th February
How to apply:
Please send your CV and letter of motivation to via the link by Sunday 25th January. For an informal conversation about the role, please contact our exclusive partner, Bryony Thomas via the Allen Lane agency website.
MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.
Are you a charity finance leader looking to join an organisation that makes a real difference to people's wellbeing? Want to use your financial expertise alongside broad operational skills? Want to make a step-change, both personally and professionally?
Charity People have partnered with Coeliac UK, to help recruit their next Chief Finance and Operations Officer.
Advising and supporting people for nearly 60 years, Coeliac UK are seen as the global experts in the patient experience of coeliac disease. You will be responsible for leading all our Finance and Compliance requirements as well as our Central Operations functions (HR, Facilities, IT, and Programme Office).
As part of the senior leadership team, you will share responsibility for delivering the new strategy agreed with the Board and work closely with your team to drive an effective organisation. If you enjoy leading transformation, whilst ensuring quality of delivery across functions, this is the role for you. In return you will be joining as the Charity develop the way they work in order to achieve their new strategy - investing in people, technology and research to make life better for people affected by coeliac disease and ultimately find a cure.
Salary: circa £82,000-£87,000 per annum
Contract: 35 hours per week, Permanent
Hybrid: Office based in High Wycombe and you will be required to go to the office at least twice a week
Key duties and responsibilities will include:
- Work alongside the CEO and Senior Management Team (SMT) to develop and implement the Charity's strategy and business plans including setting and managing budgets, targets and outputs and reviewing progress against these.
- Develop and implement the strategy and business plans for Finance & Compliance and Central Operations (IT, HR, Facilities and Programme Office)
- Manage annual and 2-year strategic business planning to produce effective budgets and forecasts for approval by the Board of Trustees
- Lead the Programme Office that leads on standardised project tools, processes and operating practices, providing oversight of cross-functional activities and resource planning across the Charity
- Manage the implementation and maintenance of strong strategic and operational financial planning processes and controls to safeguard the Charity's finances
- Lead the Finance & Compliance and Central Operations teams to deliver against plans and work efficiently and effectively
- Oversee the development, recording, storage and updating of the Charity's Standard Operating Practices
- Understand the effects and implications of relevant government and Charity Commission policies, legislation and directives and develop effective strategies to integrate them within the Charity
- Ensure appropriate levels of insurances are in place to fully capture the needs of the Charity and reduce financial risk appropriately
- Provide the SMT, CEO and Trustees with regular and timely financial and operational reporting and insights that clearly identify opportunities and gaps and inform key decisions, planning processes and policies
- Work with Budget Holders to develop their financial understanding and ownership of individual budgets
- Oversee the effective management of financial resources to achieve the best possible ROI, delivering against the charity's objects
- Work with the Trustees to ensure the charity's investments are in line with the investment policies and ethos of the charity, and effectively deployed and properly managed
- Oversee the day-to-day financial and operational management of the Charity, including budgeting, monitoring, risk management and GDPR
- Provide strategic oversight and guidance to internal and external HR resource
- Prepare salary forecasts to demonstrate affordability and sustainability of staffing structures required
- Work with the CEO and SMT to develop and implement the Employee Value Proposition (EVP) for the Charity
- Work with the HR Manager and SMT to ensure that appropriate Diversity, Equality Equity and Inclusion (DEEI) policies and practices are in place, effectively implemented and monitored for the charity
Candidates applying for this role must have the following:
- Strong understanding of charity governance and Charity Commission requirements
- A recognised CCAB qualification (ACA, ACCA, CIMA, CIPFA)
- Experience of working in the charity sector with a good understanding of the charities SORP
- Senior level financial leadership and operational management experience
- Experience preparing and presenting financial and management accounts and reports.
- Experience of operational delivery in Central Operations functions
- Working knowledge of best practice programme management
- Supportive leader able to develop staff competencies
- High levels of literacy and digitally savvy
- Motivated, co-operative team player
Candidates shortlisted for this role will be required to answer three detailed questions which will give you the opportunity to demonstrate your experience, skills and personality.
This role will be closing on 12th January 2026
1st Stage interview 21st January, 2026
2nd stage interview 26th or 27th January, 2026
Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background-e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.