Welfare Support and Service Development Manager

PRS Members Fund

London, Greater London (Hybrid)

£28,000 per year

Part-time

Permanent

Actively Interviewing

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Job description

The Role:

About PRS Members’ Fund: we are dedicated to supporting PRS songwriter and composer members through life’s challenges by offering hardship funding and wellbeing support when it’s needed most. As a charity with deep roots in the music community, we exist to help music creators navigate hardships, whether it’s through health and wellbeing support, housing assistance, or financial aid, so they can focus on what they do best: making music.

To provide professional tailored advice, information and support to sick and vulnerable PRS members and those struggling with complex physical and/or mental health issues. To visit occasionally those members who may require Fund assistance, or to contact them through electronic means.

Our Welfare Support and Service Development Manager will be responsible for working with the Funds’ senior management to identify opportunities that support the charity’s strategic objectives and their constituent parts that are designed to develop new and improved welfare services. Plan, oversee and deliver assigned tasks and projects in line with the Fund’s strategy, monitor and report on progress to all stakeholders.

To conduct interviews in person or via electronic means with all referred cases with professional sensitivity and competence; to establish and evaluate circumstances by making an accurate assessment of financial, health, housing, wellbeing and other relevant areas to ascertain underlying nature or causes of need.
To take account of statutory and other relevant legislation, when determining other areas for support and advice.
To lead on providing protection for vulnerable adults and children who are under threat of abuse or exploitation.
To give advice, information and on-going support to beneficiaries and their families, throughout their journey, and identify for them other specialist agencies and charities that can offer appropriate assistance.
To lead on Impact Measurement with the Grants & Administration Manager, and Communications and Engagement Manager to prepare reports and surveys on the outcomes of the Fund’s support activities so that the Trustees can review Fund policy to future proof the Fund’s effectiveness.
To actively contribute to regular liaison meetings with our key partners, and other charity networks, including setting agendas and discussion points of mutual interest and learning for the benefit of our members.