Relationship officer jobs
Strong relationships change lives.
At Relationship Works, we support individuals, couples and families to build healthier, happier relationships and better emotional wellbeing — strengthening communities in the process. As part of the TLC Group, we deliver safe, ethical and high-quality counselling services rooted in compassion and professionalism.
We’re entering an exciting phase of growth and development and are now looking for an Executive Director to lead day-to-day delivery and strengthen our operational foundations.
The Role
This is a senior operational leadership role with meaningful scope and support from the wider TLC Group infrastructure.
You will:
- Lead the day-to-day running of Relationship Works
- Ensure high-quality, safe and ethical clinical practice
- Support the delivery of agreed growth and development plans
- Strengthen financial oversight and manage budgets responsibly
- Improve systems, processes and the client journey
- Support marketing and partnership activity alongside TLC colleagues
- Develop and support a skilled, diverse counselling workforce
You’ll work closely with TLC Group colleagues who lead on strategy, marketing and wider organisational development — giving you the support and structure to focus on excellent service delivery and sustainable operations.
About You
We’re looking for a values-led, people-focused leader with sound judgement and strong operational experience.
You’ll bring:
- Experience of leading teams and managing services
- Financial awareness and confidence working within budgets
- A collaborative leadership style that develops and motivates others
- Emotional intelligence and clear communication
- A commitment to inclusion, safeguarding and high ethical standards
Experience within counselling, health, social care or the charity sector would be advantageous.
The Offer
- Salary: £40,504 – £47,957
- 37 hours per week
- Hybrid working, with time spent at TLC Group offices (various locations across England)
- The opportunity to lead a respected local service with strong group-level support
If you’re motivated by delivering excellent services, supporting talented people and making a tangible difference in your community, we’d love to hear from you.
Application Deadline: 13 March 2026
Interviews expected in Bristol on 20 and 23 March 2026
The client requests no contact from agencies or media sales.
**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section below and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**
Job title: Prospect Research Officer (fixed term contract 12 months)
Salary: £31,500-£35,000
Hours: 35 hours per week
Contract: 12 months
Reports to:Prospect Research Manager
Key relationships: Partnerships and Philanthropy Team, SMT, UNHCR’s global due diligence team
Location: WeWork, 1 Mark Square, London EC2A 4EG (hybrid working policy operates)
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
JOB PURPOSE
UK for UNHCR (UK4U), the UN Refugee Agency's national charity partner, is looking for a Prospect Research Officer to join a small but high performing team with big ambitions. This role will play a key part in continuing to build our UHNWI, HNWI, Trust and Foundation and Corporate and pipelines, by working closely with the Prospect Research Manager, fundraising colleagues as well as UNHCR internationally.
This role reports to the Prospect Research Manager, who is responsible for developing and driving the prospect research strategy, due diligence and all high level, strategic prospect research. The post holder will help identify research, organise and evaluate a prospect’s financial capacity, ability to give, willingness to give, charitable interests, and connection to the organisation, operating within the organisation’s due diligence process. The role will support UK for UNHCR’s due diligence process by helping to renew due diligence on existing pipelines, to completing some new due diligence profiles on lower-level prospects through utilising key due diligence tools and platforms, working with the Prospect Research Manager and members of the Partnerships and Philanthropy team, SMT and UNHCR’s global due diligence team.
Passionate about the refugee cause and UNHCR’s contribution, you will have demonstrable experience of successfully identifying prospects as well as preparing and presenting in depth prospect briefs for across the high value fundraising pipeline from UHNW and HNW individuals, Trusts & Foundations and Corporates. You will be familiar with using a variety of information sources, of complying with GDPR and other regulations and working with a CRM database. Donor focussed and a problem solver, you will with have excellent written and verbal communication skills and be someone who enjoys working as part of a team.
We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.
ROLE RESPONSIBLITIES
- Working with the Prospect Research Manager to support the overarching strategy for the prospect research function and to help deliver a strong and sustainable prospect pipeline.
- Prepare prospect research profiles for the Philanthropy and Partnerships Team, whether in preparation for individual meetings or for a range of events.
- Support the Prospect Research Manager’s work with the Director of Private Philanthropy to identify UHNWI prospects and their work with the Senior Philanthropy
- Advisor to identify prospective members of UK for UNHCR’s first advisory development board.
- Using a broad spectrum of sources, identify, research, organise and evaluate a prospect’s financial capacity, ability to give, willingness to give, charitable interests, and connection to the organisation. Support fundraising staff in prioritising prospects.
- Keep up to date on trends and new ways of working within Prospect research and due diligence.
- Work within UK4U’s due diligence policy and processes, supporting the Prospect Research Manager to maintain a system to enable the organisation to track due diligence carried out, ensuring compliance with all regulatory best practice standards.
- Produce in-depth, well-written reports on prospects based on a combination of data from the donor database, open access records and other markers of high-quality donors.
- Support the Prospect Research Manager to embed best practice use of the database within the team.
- Provide general support to fundraising staff and work on special projects when called for.
- Support Prospect Research Managers bi-yearly pipeline reviews to ensure pipelines remain dynamic and fit for purpose.
The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
PERSONAL ATTRIBUTES AND EXPERIENCE
Essential Experience
- Experience of profiling, network mapping, prospect qualification and other prospect research activities.
- Experience of working with colleagues in Individual Giving Teams and with major donor and corporate fundraisers to optimise use of a CRM database to identify potential prospects.
Essential Skills/Knowledge
- Ability to act proactively to identify new prospects
- Ability to juggle and prioritise multiple tasks and meet deadlines
- Able to demonstrate flexibility, with a willingness to respond quickly, particularly at times of humanitarian crisis
- Ability to investigate, analyse, and synthesize large quantities of data into a user-friendly and concise format for the use by fundraisers and key volunteers (e.g. Trustees)
- Ability to learn quickly and adapt to new situations well
- Demonstrable strong oral and written communication skills
- Ability to be discreet with valuable and personal donor details that are often confidential
- Ability to problem-solve effectively
- Ability to take a tactful and ethical approach to fundraising tasks
- Demonstrable understanding of GDPR and other regulatory compliance issues.
- Ability to work proficiently with CRM databases (knowledge of Salesforce helpful).
- Ability to work proficiently in Microsoft Office Suite.
Desirable Skills/Experience
- Demonstrable interest in or higher education on/or similar study on international development/humanitarian issues.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: 2nd March 2026
Interview dates: First round interviews will be held online 10th-12th March. Second round interviews will be held w/c 16th March
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please contact us. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
We stand with refugees – will you join us?

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
HEAD OF PARTNERSHIPS & DEVELOPMENT
About Us
Portobello Business Centre (PBC) is a not-for-profit organisation that helps people start, grow and scale successful businesses.
Build our first fundraising function and secure transformational partnerships that drive social mobility.
For 30 years, we have been committed to social mobility, inclusion and entrepreneurship and have supported thousands of businesses. Alumni include household names such as Charlie Bigham’s, Innocent Drinks and Karen Millen, as well as countless sole traders and early-stage founders.
We are a small, ambitious, growing team working to deliver a new organisational strategy and expand our impact.
About You & The Role
You are a natural builder who enjoys closing deals, developing relationships and creating meaningful social impact. You will shape and lead PBC’s first dedicated fundraising function, building a portfolio from the ground up with limited existing donor relationships.
The role focuses on securing six-figure corporate partnerships and cultivating high-net-worth individual donors, alongside a smaller trusts and foundations portfolio. You thrive in a strategic, relationship-led role and are comfortable using a broad range of fundraising approaches.
Working closely with the leadership team, you will secure funding to support long-term sustainability and expand PBC’s impact across London and beyond. Initially the sole fundraiser, you will have the opportunity to develop and lead a team as the function grows.
Key Responsibilities
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Fundraising Strategy Delivery: Take ownership of multi-year fundraising strategy working closely with the CEO and Board to diversify and increase revenue streams that support PBC’s service expansion and reach
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Relationship Management: Research, identify and cultivate funding opportunities from companies and high-net-worth individuals, alongside trusts and foundations
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Trusts & Foundations: Oversee the grant pipeline, with external support for high-value applications and build relationships with decision-makers
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Develop Compelling Fundraising Material: Collaborate with CEO and wider team to evidence, quantify and articulate PBC’s social value using data and storytelling to position PBC as a high-impact partner for donors and partners
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Performance Monitoring & Reporting: Track and evaluate fundraising performance against financial and operational targets. Provide regular updates to the CEO and Board, ensuring compliance with fundraising regulations, sector and the Chartered Institute of Fundraising best practices
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Proactive Self Starter: Though collaborative, you are motivated to build and maintain momentum, identify and create opportunities and take full ownership of projects from initial idea to delivery
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Commercial Development: Support development, sales and delivery of commercial income strategy, specifically helping to grow the paid membership scheme and securing sponsorship for commercial programmes and offers
Benefits
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Annual Leave: 21 days’ paid annual leave, plus UK public and bank holidays.
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Christmas Closure: Additional 10–14 days of paid leave as the office closes between Christmas and New Year.
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Season Ticket Loan: Interest-free season ticket loan available to support travel costs.
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Training & Professional Development: Access to relevant fundraising, partnerships and leadership training, including external courses, sector events and conferences.
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Supportive working environment: A small, collaborative and ambitious team.
#Fundraising #Head Of Development #Partnerships #Corporate Fundraising #Corporate Partnerships
#Senior Fundraising #Social Impact #London #Head Of Development #Partnerships #Corporate Fundraising #Corporate Partnerships #Senior Fundraising #Social Impact #Business Development #Strategic Fundraising #Strategic Fundraising #Strategic Partnerships #Strategic Partnerships
Please submit a CV - maximum 2 pages.
We empower aspiring entrepreneurs from every background with the skills, support and community to build thriving businesses that power the UK economy.
The client requests no contact from agencies or media sales.
At Ambitious about Autism, we're currently looking for a Corporate Partnerships Officer (MAT cover) to join our Fundraising team.
You'll identify and cultivate corporate prospects, supporting on securing income through written application and pitches, whilst managing a portfolio of existing corporate partnerships. You'll build and maintain effective relationships to maximise corporate participation with current and prospective supporters.
You'll proactively identify funding opportunities and use your own initiative to make suggestions on our approach and/or suitable funding areas, devising innovative ways of accessing and engaging companies, as well as organising volunteering opportunities for corporate partners.
You will have:
- Experience of working successfully with corporate funders
- Experience of supporter relationship management with a track record in building successful relationships and raising funds from companies.
- Experience in accurate, timely data recording and CRM
- Excellent communication skills with good written and verbal communication.
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
The client requests no contact from agencies or media sales.
As PR and Communications Officer, you will work with a team of PR and Communications professionals to identify and maximise opportunities to raise our profile and highlight the difference The Royal Marsden Cancer Charity makes to cancer patients everywhere.
· Chelsea, Greater London (Hybrid)
· £31,000 - £33,500
· Full time
· Permanent
Job description
The PR and Communications Officer will support the Senior PR and Communications Officer to raise awareness of the Charity by identifying and promoting compelling stories to regional and national media. Working closely with colleagues across PR and Communications, clinical teams, Fundraising, Marketing and Digital, the role will help to showcase the Charity’s impact on people affected by cancer in the UK and globally, while supporting fundraising activity across all income streams.
The PR and Communications Officer will support the Senior PR and Communications Officer in writing content for relevant in‑house magazine titles, along with using their communications expertise, with guidance from the wider PR and Communications Team, to help promote community fundraising events, corporate partnerships, major donor events and fundraising campaigns.
This a fantastic opportunity for an organised, detail-focused individual with excellent writing skills to help raise awareness of the Charity, making a meaningful difference to people with cancer.
What you’ll be doing
· Working with the PR and Communications Team to maximise opportunities to promote the Charity’s funding of life-saving research to develop new treatments which have global impact.
· Supporting a comprehensive media service which includes the proactive sell in of positive stories about the work of the Charity.
· Building relationships with clinical colleagues and in particular, Charity-funded consultants, nurses, researchers, and allied health professionals to gain their support for Charity communications including press releases, tailored pitches, other print media channels and the Charity's magazine.
· With support, write and edit the Charity’s supporter magazine, Progress, in collaboration with the Charity’s leadership team and fundraising colleagues.
· Working with fundraising teams to identify unique and inspiring stories associated with the Charity’s annual calendar of events and campaigns.
What we’re looking for
You’ll be an exceptional team player with:
· Relevant media relations experience, including experience of crafting tailored pitches for media outlets.
· Proven track record of delivering compelling copy, in the right tone and to deadline.
· Strong interpersonal skills - the ability to build effective and productive relationships with colleagues and case studies.
· Strong organisational skills – the ability to plan and prioritise content development in line with agreed targets and timelines.
· Experience of managing stakeholders both within and outside an organisation, at all levels.
Why join us?
We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious and kind team, with plenty of opportunities for learning and development.
What we offer
· Hybrid working between home and Chelsea with occasional travel to Sutton
· Flexible working around our core hours of 10am to 4pm
· 27 days annual leave rising with length of service
· Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
· Training, support and development opportunities
· Access to the blue light discount scheme and other discounts opportunities
· Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
· Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes
Inclusion matters
We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.
If this sounds like the opportunity for you, we’d love to hear from you.
How to apply
Please submit a cover letter highlighting how you meet the person specification along with your CV.
Please submit your application on CharityJob as soon as possible, as we may close the vacancy early if we receive a high volume of applications. The deadline to apply is Wednesday 4 March 2026.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Policy Campaigns Officer
A permanent position has arisen as part of the continued growth of our campaigns work within our friendly Policy, Public Affairs and Campaigns department. The Policy Campaigns Officer will play a key role in helping the charity deliver high-impact campaigns that mobilise supporters, influence policy, and raise awareness of issues relating to dementia research.
In this role you will support the Campaigns Manager to deliver integrated advocacy campaigns aligned to Alzheimer's Research UK’s strategic objectives. You will contribute to the coordination, development and implementation of activity that connects public mobilisation with policy and government influencing priorities.
You will bring proven experience of working on advocacy or policy-focused campaigns, or in a closely related field where influencing decision makers and engaging the public has been central to your work. You will understand how campaigning activity contributes to political or institutional change and will be confident supporting the delivery of campaign tactics across digital and offline channels.
This role is ideal if you are looking to build on existing advocacy or influencing experience in a collaborative team, contributing to campaigns that aim to deliver measurable policy impact.
Key Responsibilities:
Campaign development and delivery
· Support the development and delivery of integrated advocacy and policy campaigns aligned to organisational priorities.
· Help design campaign plans, including objectives, audiences, tactics, timelines and evaluation measures.
· Deliver campaign activity and creative tactics across a range of channels, both digital and offline.
· Work with colleagues across the organisation to ensure campaigns are evidence-led, inclusive and aligned with organisational priorities.
· Monitor campaign performance and contribute to evaluation and learning.
· Act as a point of contact for work with external agencies and suppliers.
Influencing and supporter mobilisation
· Support efforts to influence decision-makers by mobilising supporters and amplifying public voices.
· Work with policy and public affairs colleagues to align public-facing campaign activity with political influencing messaging and objectives.
· Help build and maintain relationships with supporters, volunteers, partner organisations and coalitions.
· Assist with producing campaign briefings, messaging and supporter-facing materials.
Communications and digital campaigning
Work closely with communications and digital teams to deliver integrated campaign content.
· Support the development of email, social media and online action tools to engage supporters.
· Adapt campaign messages for different audiences, ensuring clarity, accuracy and impact.
· Contribute to content planning and delivery to maximise reach and engagement.
Events and engagement activity
· Support the planning and delivery of campaign-related events, both online and in-person.
· Represent the charity at relevant events, meetings and conferences as required.
· Assist with coordinating meetings and briefings involving supporters, stakeholders and internal teams.
· Liaise with colleagues, supporters and external partners to ensure effective delivery of campaign activity.
Knowledge, skills and experience needed:
· Experience of delivering campaigns, advocacy initiatives, or influencing activity aimed at shaping policy.
· Experience drafting materials intended to influence or mobilise external audiences (e.g. campaign actions and briefings, supporter emails, calls to action).
· Understanding of how public mobilisation aligns with influencing objectives and contributes to policy change.
· Experience of delivering digital campaigning tactics and coordinating in-person supporter mobilisation.
· Experience of working collaboratively with colleagues across different teams.
· Excellent written and verbal communication skills, with the ability to adapt complex issues into clear and compelling messaging.
· Strong organisational skills and the ability to manage multiple tasks and deadlines
· IT literate, with experience using Microsoft Office and digital tools.
· Commitment to the charity’s vision, mission and values.
· Proactive, flexible and solution-focused approach to work.
· Strong team player with the ability to use initiative.
· Willingness to learn and adapt in a fast-moving environment.
· Willingness to work outside of regular office hours during busy periods (e.g. campaign launches or events).
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £30,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 8th March 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
About the team
The Policy team is a small, collaborative and collegiate team looking to expand. We have a unique set-up, sitting separately to but working closely alongside the Communications team as part of the wider Public Affairs team. We influence key decision makers through direct engagement with senior officials, commissioning and sharing research and insight and supporting coalitions which include our portfolio charities to take their voice to decision makers to secure policy and funding commitments.
The team also works across the organisation, presenting insight to inform our investment decisions and making a compelling case to generate new financial commitments for our work.
About this role
The Public Affairs Officer is a new and exciting role in a rapidly expanding organisation at the forefront of youth policy. The successful candidate will have the opportunity to support the strengthening of Impetus’ public affairs profile, as well as support colleagues to strengthen and maintain relationships with parliamentarians, decision-makers, sector stakeholders and wider civil society.
We are looking for someone who shares our commitment to getting the support young people from disadvantaged background need in education and employment. You’ll have a passion for building and maintaining relationships with key stakeholders across government and the third sector. You will have a good understanding of the UK’s policy environment with an interest in increasing your knowledge and relationships in this area and developing and expanding links with a range of parliamentary, government and other key stakeholders.
The Public Affairs Officer will be part of the wider Public Affairs Team. Though you will report to the Head of Youth Employment Policy, you will work across both our education and employment policy work, and will be expected to regularly collaborate with the Communications Team, and will understand the role of communications in shaping the political agenda and the public debate. You will have experience of writing for a wide range of audiences, ranging from policy briefings to social media content.
This role supports the delivery of high-quality public affairs work, following agreed plans, templates and processes, and escalating risks or issues promptly.
We’re interested in candidates who can demonstrate strong organisational skills, with experience of either leading or supporting the coordination and delivery of events. We’d particularly like to hear from candidates who have managed a CRM database such as Salesforce. You will be a strong team player, with a collaborative working style.
We are also keen to see a demonstrated commitment to equity, diversity and inclusion (EDI), and interested to hear how you have led or supported any initiatives or projects relating to this.
We welcome application from underrepresented groups, particularly those who were eligible for free school meals as children. If you would like to chat about the role, please find more information listed in the Public Affairs Officer Recruitment Pack.
Key responsibilities
• Work with the Heads of Policy and Communications teams to contribute to public affairs plans by providing research, coordination and administrative support from the outset of each project
• Monitor and analyse political, policy developments and parliamentary activity, keeping your knowledge up to data and accurate, ensuring information is recorded using agreed templates and systems, and flagging relevant updates promptly
• Support the coordination of stakeholder engagement, including preparing briefings, organising meetings and maintaining accurate CRM records
• Coordinate and deliver public affairs events, including logistics, invitations, materials, briefing packs, on-the-day support and post-event follow-up for meetings, party conference activities, evidence sessions, roundtables, report launches and all other relevant events
• Manage our CRM database (Salesforce), ensuring data quality, completeness and accuracy, and flagging issues when needed
• Support the Communications Team to maintain and grow the profile of our policy work with priority audiences, following agreed brand guidelines, templates and approval processes
• Undertake some desk-based research to support policy projects when required, ensuring accuracy and clarity in all research outputs
• Assist in developing campaign tools and published materials
• Draft policy briefings, summaries, papers, presentations, and social media content
• Brief and support senior staff within the relevant policy areas, such as to prepare for a speaking event, roundtable, or high-level stakeholder meeting
• Monitor political and parliamentary developments and flag relevant updates and opportunities for influencing public policy to senior team members
• Support internal team processes by monitoring an allocated set of information sources, providing content for the internal and external newsletters, ensuring information management systems are kept up to date and accurate (e.g. briefing pack, team calendar)
• Contributing to a collaborative and inclusive team culture
• Attend relevant external events on behalf of the team and support colleagues by taking notes, preparing summaries and sharing relevant insights
Person specification
Essential
• A strong commitment to improving outcomes for young people from disadvantaged backgrounds, and an understanding of the barriers they face across education and employment
• Proven organisational skills and the ability to operate effectively in a busy office environment, including the ability to manage multiple tasks, meet deadlines, and work across different projects simultaneously.
• Able to follow agreed processes, templates and guidance, maintaining accurate records and escalating issues early
• Strong written communication skills, including the ability to write copy for a range of audiences and formats based on complex content e.g. policy briefings, blogs, articles, website content and more, and willingness to seek feedback to improve clarity and impact
• Demonstrable record of building and maintaining effective working relationships across an organisation, working co-operatively as part of a team, welcomes feedback, and seeks clarification when tasks or priorities are unclear
• Strong IT Skills (Microsoft Office skills essential)
• Comfortable handling data, ensuring accuracy, and following data quality and confidentiality standards
• Interest in politics and UK public policy and enthusiasm for developing professional knowledge in this area
• A commitment to Impetus’ mission
• A commitment to equality, diversity and inclusion
Desirable
• Experience supporting engagement with external stakeholders such as parliamentarians, civil servants, academics, researchers, and/or charity partners who influence and shape policy and its implementation (e.g. scheduling meetings, preparing briefings, drafting correspondence)
• Experience managing a CRM database or similar, ensuring information management systems are up to date
• Experience of leading and supporting event delivery and management including logistics, preparation, and coordinating inputs from colleagues
About Impetus
At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.
We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:
- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment
We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.
Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.
We are resolutely focused on outcomes and impact, driven by quality evidence.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
Our Values
In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.
We are brave and curious
We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.
We bring high trust, high challenge
We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.
We are evidence led and results driven for young people
We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.
We thrive through diversity
We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.
We always seek collaboration
We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
Our employee benefits
Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.
How to apply
Please click on the "Apply for this job" button.
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is Monday 9th March 2026, 11:59pm.
Interviews:
1st Interviews will take place on w/c 16th March 2026.
2nd Interviews will take place on w/c 23rd March 2026.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About MAAC
Midlands Air Ambulance Charity (MAAC) funds and delivers a pre-hospital emergency helicopter-led service across the Midlands region (serving six counties). As well as being a charity, we are an independent health care provider that is rated outstanding by the Care Quality Commission (CQC). Our mission is to deliver exceptional pre-hospital care and lifesaving interventions through our helicopter-led emergency medical services. With more than 80,000 missions since 1991, we are among the busiest air ambulance services in the UK.
The Opportunity
As MAAC prepares for the planned departure of its current postholder, the organisation is seeking an exceptional Director of Finance to join the Executive Team. Reporting directly to the Chief Executive, the Finance Director is a key member of the Charity’s Leadership Team, providing strategic financial direction across the Group (the parent charity and its trading subsidiary). This role ensures the organisation remains financially resilient, well‑governed, and strongly positioned to deliver its mission for the long term – through working collaboratively with the Chief Executive, Leadership Team and Board members.
Key Areas of Responsibility
- Play a key role as part of the Senior Leadership Team (SLT), contributing to organisational strategy and fostering strong cross‑department collaboration. Work collaboratively with the Chief Executive and SLT to develop and maintain the three-year strategic plan, ensuring financial projections, assumptions, and scenario planning are based on accurate data and sound forecasting.
- Provide strategic financial leadership that supports long‑term sustainability, future growth, and the delivery of critical services.
- Build strong, transparent, and trusting relationships with Board members by delivering clear, relevant financial reporting and assurance (supporting Board members to carry out their governance responsibilities effectively). Manage the Audit and Risk Committee’s activities in conjunction with the Committee Chair
- Lead a high‑quality financial management function for the Charity and its subsidiary, ensuring full compliance with regulatory requirements, governance requirements and accounting standards.
- Manage the full year-end audit cycle, ensuring schedules, reconciliations, and working papers are prepared to a high standard and delivered within agreed timescales.
- Oversee the timely preparation of monthly Group Management Accounts, ensuring high-quality financial reporting is supported by meaningful commentary, variance analysis, trend interpretation, and insights that enable informed strategic decision-making by the SLT and Trustees.
- Manage the relationship with the Charity’s external investment portfolio fund manager and independent investment advisors - ensuring the Charity receives high-quality professional advice on investment strategy, shareholdings, and cash allocation, and that all recommendations align with organisational objectives, ethical considerations, and risk appetite.
About You
You will be a professionally qualified accountant (ACCA, ACA or equivalent) with substantial senior‑level experience and the credibility to operate confidently at Board level. Most importantly, you will embody strong values, show high emotional intelligence, and be genuinely motivated to contribute to MAAC’s mission. Charity sector experience is essential - with a thorough understanding of what it takes to promote financial best practice, control spend and assist with income generation in sizable Not-for-Profit environments. Critically, you will lead through expert technical skillsets and collaborative working —shaping direction, offering robust assurance, and operating as a trusted strategic partner to senior colleagues and Trustees/ Directors.
Reward & Benefits
- Salary of £90,000 - £95,000 p.a. dependant on experience
- Part time working a consideration (4 days per week; days of the week as per organisational need).
- Flexible working (with the option to work from home 1–2 days per week post probation, subject to organisational need).
- 28 days annual leave plus Bank Holidays
- Pension scheme (after 3 months) – matched up to 6%
- Paycare Health Cash Plan
- Gym on-site (free access)
- Death in service benefit x 2 salary
- Access to range of charity discount cards
For an informal conversation about the role, please contact our retained recruitment partner Paul Robinson at RM Recruit Ltd
To provide patients with outstanding pre-hospital care and lifesaving intervention through the operation of helicopter-led emergency medical services.



We are seeking a proactive, highly organised Campaigns Officer to join the Communications Directorate at the Royal College of Radiologists, playing a key role in delivering impactful, insight-led marketing campaigns that engage members and stakeholders.
This is an exciting opportunity to take ownership of multi-channel marketing campaigns from brief to evaluation, helping to shape how we promote our membership, workforce and brand priorities. Working closely with Brand, Content and Membership teams, you’ll deliver compelling messaging, coordinate activity across channels and use data to continually improve performance. If you thrive on turning strategy into action and want to make a tangible difference through effective communications, we’d love to hear from you.
What you’ll do
- Plan, coordinate and deliver targeted, insight-led marketing campaigns from brief through to evaluation.
- Develop clear campaign plans including objectives, audiences, messaging, channels, timelines and KPIs.
- Commission high-quality campaign assets and write engaging, on-brand copy across email, social and digital platforms.
- Manage multiple marketing campaigns simultaneously, keeping activity on track and stakeholders informed.
- Monitor performance using analytics tools, reporting on results and using insight to optimise future activity.
- Collaborate with Brand, Content and Membership teams to ensure joined-up, consistent communications.
- Identify opportunities to improve targeting, testing and campaign effectiveness through continuous learning and optimisation.
What you’ll need
- Experience independently delivering multi-channel marketing or campaign activity from planning to evaluation.
- Strong project management and organisational skills, with the ability to prioritise and meet deadlines.
- Confident copywriting skills and the ability to adapt tone and messaging for different audiences and platforms.
- Experience using analytics and performance tools (e.g. Google Analytics, Google Ads or similar) to track and improve results.
- A data-informed mindset, with experience using testing and insight to refine campaigns.
- Excellent communication and stakeholder management skills, with a collaborative, solutions-focused approach.
- Proactivity, sound judgement and the confidence to take ownership of your work.
Why join us
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
At Croydon Community Energy, we bring community-owned renewable energy to Croydon - developing solar PV on community buildings and reinvesting the benefits locally to cut carbon and support communities.
Want to help turn rooftops into local power?
The role and its impact
This is a part-time CEO role providing hands-on leadership so CCE can deliver projects well, support volunteers, and build strong partnerships. Working with the Board, you will help move projects from early-stage development through to installation and reporting.
Key details
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Salary: £45,000 FTE pro rata (2 days/week = £18,000 per year)
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Hours: 2 days per week (flexible working pattern by agreement - evenings and weekends may be required)
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Contract: Fixed term for 12 months (with ambition to extend subject to funding)
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Location: Hybrid/home-based with regular presence in Croydon and occasional London travel
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Start date: 1 April 2026 (flexible)
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Reporting to: Chair of the Board (accountable to the Board of Directors)
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Contract basis: Self-employed contractor. You will manage your own tax and National Insurance and invoice CCE monthly.
What you'll be working on
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Deliver CCE's strategy and Board priorities, turning plans into clear actions, timelines and decisions.
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Coordinate the solar project pipeline with the Projects Director and delivery partners (from feasibility to commissioning and post-install monitoring).
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Oversee budgets, cashflow tracking and financial reporting with the Finance Director; keep risks visible and managed.
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Develop and deliver fundraising plans (grants, sponsorship, partnerships and, where relevant, community share offers).
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Enable good governance: board papers and updates, decisions logs, AGMs and member communications where relevant.
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Support and coordinate volunteers, fostering an inclusive, motivated culture and making it easy for people to contribute.
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Build relationships with key local stakeholders and represent CCE externally when needed.
This job is for you if...
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you are motivated by community energy, climate action and community benefit
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you can set direction, organise delivery and bring people with you (in paid or unpaid roles)
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you are confident planning and delivering projects, prioritising well and managing risks
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you can build trust with stakeholders across communities, funders, delivery partners and local government
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you are financially literate and comfortable with budgets and responsible spending decisions
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you can support good governance and work well with a Board or committee
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you communicate clearly, stay organised, and can work independently in a small organisation
It helps if you have...
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renewable energy and/or community solar project development experience
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fundraising, grant management and/or community share offer experience
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experience in co-operatives, social enterprises, charities, or volunteer-led organisations
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knowledge of Croydon and its communities, or experience working in a diverse urban borough
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experience in policy, advocacy or sector collaboration
If you do not meet every point, please still consider applying - we care about potential and values as well as experience.
Equal opportunities and accessibility
CCE is committed to equal opportunities and welcomes applications from people of all backgrounds. We particularly welcome applications from groups under-represented in the community energy sector.
If you are disabled (as defined under the Equality Act 2010) and meet the minimum criteria for the role, we will offer you an interview. Please tell us what reasonable adjustments would help you take part. Information can be provided in alternative formats on request.
Funding for this role
CCE has been awarded £20,000 from The National Lottery Community Fund to deliver this role. The incoming CEO will help secure further funding to increase days worked and extend the role.
How to apply
Apply via CharityJob with:
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Your CV
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A cover letter (max 2 pages) explaining how you meet the essential criteria and why you want the role
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Closing date: Friday 27 February 2026 at 5pm
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Shortlisting: w/c 2 March 2026
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Interviews: w/c 9 March 2026 (online / in person in Croydon)
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Task: Shortlisted candidates may be asked to complete a short task in advance (questions shared ahead of time)
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Second stage (if required): w/c 16 March 2026
Data protection: We handle applicant data confidentially and retain it only as long as necessary.
Develop renewable energy projects and deliver energy education to empower our community.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting: Housing Officer & Support Worker.
Location: Telford & Wrekin – onsite only
Hours: 36, 32 & 18 hr posts available (Please indicate preference when applying)
Salary: £13.60 p/h (reviewed in April)
Contract: Permanent
The role
Stay is a Telford based charity that supports people experiencing homelessness by providing a range of supported accommodation and tailored support services. Its aim is to help individuals reach their potential and progress toward longer term housing solutions that promote positive wellbeing and healthy lifestyles.
As a Housing Officer & Support Worker, you will play a vital role in delivering intensive housing management and personalised support to people from diverse backgrounds. Using strength based and Trauma Informed Practice, you will ensure each person receives the guidance they need. You will offer a warm welcome to new tenants as they begin their journey with Stay, ensuring they feel informed, safe, and comfortable in their new environment. Through choice led planning, you will support tenants to work toward their housing aspirations and achieve their personal goals.
What you need
A full, valid UK driving licence
A vehicle insured for business use
An enhanced DBS check (cost covered by Stay)
What we offer you
We offer a friendly, supportive, and flexible working environment where your contribution is valued. You’ll benefit from:
✅ 25 days annual leave plus 8 bank holidays (enhancements for length of service)
✅ Birthday off following completion successful probationary period
✅ Regular supervision and guidance
✅ Access to our Employee Assistance Programme providing GP access and wellbeing support
✅ Pension scheme
✅ Eligible for a Blue Light Card discount scheme
✅ Fully funded training and continuous development
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a Finance Officer with excellent numerical skills and attention to detail, and good inter-personal skills to join our friendly Finance Team at Yeldall Manor. This is a fantastic opportunity for someone with a passion for helping others to join a Christian organisation dedicated to supporting men in their journey of recovery from addiction to drugs or alcohol.
As Finance Officer, you will support and deputise for the Finance Manager in all aspects of the finance role including Accounts Payable and Accounts Receivable, bank and cash reconciliation and the processing of donations (please see the Job Description for more details). You will also support our residents in the management of their money and benefits and accompany them to relevant appointments. A driver’s licence is essential for this role.
You will have relevant accounting/bookkeeping qualifications e.g. AAT Technician Level and have experience of financial management, ideally in the not-for-profit sector. You will be a quick learner, able to manage multiple priorities and enjoy working as part of a small team that has a real impact upon people’s lives.
Yeldall Manor is a Christian organisation, and this role requires a committed Christian faith to meet the occupational requirements (in accordance with Schedule 9 of the Equality Act 2010). We ask all staff to engage with and support our residents in their recovery journey, offering encouragement in both practical and spiritual matters.
This is a full-time, permanent position (40 hours per week) although 32 hours would be considered for the right person. You will work as part of a small, friendly team within the Finance & Fund-Raising office, located in a beautiful rural setting. Free lunch is provided daily with staff and residents.
If you're excited about this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a cover letter explaining your suitability for the role as outlined in the job description. For an informal discussion regarding the role, please contact Noelene Bradley at Yeldall Manor.
We look forward to hearing from you!
We will be assessing and interviewing as applications are received, so early application is advised.
Please use your covering letter to demonstrate how you suit the role as outlined in the attached job description and answer the qualifying question.
Yeldall wants all those affected by addiction to heal, transform and thrive.
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The client requests no contact from agencies or media sales.
Job Title: Chief Executive Officer (CEO)
Contract/ Hours: 35hrs per week
Salary: £55,000
Leave entitlement: 25 days
About The People Hive
The People Hive is an ambitious local charity creating real opportunities for adults with a learning disability across Richmond and the surrounding areas. From our vibrant community hub in Twickenham, we deliver creative, social and developmental activities that help people connect, grow and thrive.
We also run a public gallery that showcases local artists, generates vital income and provides paid work experience for our clients. Our impact was recognised when we were shortlisted for the Richmond Community Heroes Awards 2025, and we are now exploring exciting opportunities for future growth and expansion.
The Role
This is a great opportunity to lead a respected, values-led charity at a pivotal moment in its journey. As Chief Executive Officer, you will set the strategic direction of The People Hive, lead a passionate team of staff and volunteers, and act as the public face of the organisation.
Working closely with the Board of Trustees and key partners, you will help shape the charity’s future, strengthen its sustainability and ensure it continues to make a meaningful difference in the lives of adults with learning disabilities.
How to Apply
We recognise that talented people may hesitate to apply if they don’t meet every listed requirement. If this role inspires you and you believe you could be a strong fit, we encourage you to apply. Your skills, experience and perspective may be exactly what we’re looking for.
Applications close on Friday February 27th 2026.
We are committed to creating and supporting real opportunities for people with a learning disability living in Richmond and surrounding areas.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.
About you;
This is a terrific opportunity to play a fundamental role as Helpline and Support Officer at Muscular Dystrophy UK’s and provide tailored advice and practical support to individuals and families affected by muscle-wasting and weakening conditions.
This is a new, 12months fixed term, full-time position that has been created to strengthen the delivery of key services, improve efficiency, and enhance the overall experience for those we support as we deliver our new strategy.
The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond.
You'll support people to navigate the UK’s health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to.
You'll be involved in informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.
About us:
Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically.
This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.
Values and behaviours:
- A positive attitude and approach that reflect the charity’s values.
- Seek opportunities to contribute to the development of the charity.
- A commitment to and an understanding of disability issues, equality, diversity and inclusion.
- Always demonstrate role model behaviour.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.
Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...
Location: Head Office, London SE1 (with flexibility for hybrid working)
Closing date: Sunday 15th March 2026
Interview dates: NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.
Please download the job description to see full role responsibilities
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.



The client requests no contact from agencies or media sales.
You can view the jod advert in Welsh by visting the Work with Us page on our website.
Stepping Stones North Wales is a specialist charity providing free trauma-informed counselling and therapeutic support services to adult survivors of childhood sexual abuse across the six counties of North Wales. We work from a trauma-informed, survivor-centred approach and are committed to creating safe, inclusive and empowering services. Our work is underpinned by compassion, integrity, and a strong commitment to equality and social justice. All of our services are available in both Welsh and English.
Purpose of the Role
The Volunteer and Stakeholder Engagement Officer will play a key role in strengthening Stepping Stones North Wales’ capacity, reach and financial sustainability by recruiting, supporting and retaining volunteers, and by building positive, effective relationships with key stakeholders across North Wales. This role will help raise awareness of our services, support partnership working, and ensure volunteers feel valued, supported and aligned with our trauma-informed ethos.
Key Responsibilities
Volunteer Engagement
- Develop and implement a volunteer recruitment strategy aligned with organisational needs and values.
- Recruit, onboard and induct volunteers, ensuring safer recruitment practices are followed.
- Act as the main point of contact for volunteers, providing ongoing support, supervision and guidance.
- Coordinate volunteer training, including safeguarding, boundaries and trauma-informed practice.
- Ensure volunteers feel valued and recognised for their contribution.
- Maintain accurate volunteer records in line with GDPR requirements.
Stakeholder Engagement
- Build and maintain effective relationships with external stakeholders, including statutory services, voluntary sector partners, funders, businesses and community groups.
- Support the CEO in representing Stepping Stones North Wales at meetings, forums and events across North Wales.
- Support partnership working to improve referral pathways and joint working opportunities.
- Assist with stakeholder communications, including updates, presentations and reports as required.
Promotion and Awareness
- Support the promotion of Stepping Stones North Wales’ services to professionals and the wider community.
- Work with colleagues to contribute to outreach activities, events and campaigns.
- Gather feedback from volunteers and stakeholders to inform service development and improvement.
Client support
- Support the complimentary client support groups within North Wales.
- Develop partnership working in the community to deliver activities and education to support groups.
- Research and set-up of new support groups within North Wales.
- Support the Clinical Lead and work with counsellors and staff to ensure safe transition and support of clients within support groups and in moving from counselling into support groups.
Governance, Safeguarding and Quality
- Work within Stepping Stones North Wales’ policies and procedures, including safeguarding, confidentiality and data protection.
- Uphold the organisation’s trauma-informed and survivor-centred values at all times.
- Contribute to monitoring and evaluation by collecting relevant data and feedback.
Person Specification
Essential
- Experience of recruiting, coordinating or supporting volunteers.
- Strong interpersonal and communication skills, with the ability to build trusting relationships.
- Understanding of safeguarding and professional boundaries.
- Commitment to trauma-informed, survivor-centred practice.
- Ability to work independently and manage a varied workload.
- Good organisational and administrative skills.IT skills, including use of email, databases and Microsoft Office or similar.
- A commitment to learning Welsh (both written and spoken) and to championing the Welsh language at every opportunity.
Desirable
- Experience of working within the voluntary or community sector.
- Experience of stakeholder engagement or partnership working.
- Knowledge of issues relating to childhood sexual abuse or trauma informed practice.
- Experience in drafting funding applications.
- Experience of working across North Wales or in rural communities.
- Welsh language skills (spoken and/or written).
- Full driving license and own vehicle (all travel expenses will be reimbursed).
Values and Behaviours
All staff and volunteers at Stepping Stones North Wales are expected to: - Work in a way that is compassionate, respectful and non-judgemental. - Demonstrate a strong commitment to equality, diversity and inclusion. - Maintain professional boundaries and confidentiality. - Act with integrity and accountability. Adhere to our Whole Team Approach to all that we do.
Safeguarding
Stepping Stones North Wales is committed to safeguarding adults and young people. This role is subject to safer recruitment processes, including references and an enhanced DBS check.
How to Apply
Applications are welcome via email. Please send an email, which includes your CV and a cover letter to the email address on listed in the advert on our website by 10pm on Monday 9th March.
The cover letter must be no more than 1000 words and briefly, using bullet points, demonstrate your skills, experience, and suitability for the role.
Your CV must include details of two references. These will only be contacted after we have appointed the successful candidate.
Details for arranging an informal discussion about this role can be found on the advert on our website.
The client requests no contact from agencies or media sales.

