Jobs

The Barbican is a multidisciplinary international arts centre in the City of London.

Across its theatres, concert halls, cinemas, galleries, business venues, public and community spaces, the Barbican showcases the most exciting artists and performers from around the world, pushing traditional artistic boundaries and helping us understand our lives in new and unexpected ways. Each year, the Centre presents hundreds of different performances, events and exhibitions that entertain and inspire millions of people, create connections, provoke debate, and reflect the world we live in.

Firmly rooted in its neighbourhood, the Barbican collaborates on projects with local communities, and supports young people and emerging talent to develop their artistic practice and access jobs in the creative industry.

Our core values are: Inclusive, Connected, Sustainable, Joyful and Daring. 

The role:

As we enter an exciting new stage of the Barbican’s life, there couldn’t be a better time to join us. Focussed firmly on the future, we’re working on ambitious plans to create better access to the arts, transforming our building and reimagining what an arts centre can be. Through our work on Equity, Diversity and Inclusion, we’ll ensure the Barbican becomes a place where everyone belongs – where creativity, enterprise, and learning coexist, and everybody can achieve their fullest potential.

About the role:

Are you passionate about building strategic, mutually rewarding partnerships that support a vibrant programme of artistic events and learning initiatives?
We’re looking for a Corporate Partnerships Manager to join our dynamic Development Team at the Barbican. This is a fantastic opportunity to manage some of our most high-profile partnerships -including Mastercard’s sponsorship of Outdoor Cinema -while playing a key role in driving new business, shaping innovative partnership offers, and securing impactful collaborations.

In this role, you will:

•    Deliver a portfolio of strategic and multifaceted corporate partnerships across the breadth of the Barbican’s programme
•    Work closely with the Senior Corporate Partnerships Manager to shape standout brand partnerships—identifying bold opportunities, leading high-level negotiations, and delivering exceptional sponsor activations.
•    Oversee the Corporate Membership scheme, ensuring our Members receive outstanding service and value, while nurturing relationships to deepen engagement and unlock future potential.
•    Take on line management and mentoring responsibilities, helping to develop and inspire the team.
This is a multifaceted and rewarding role, offering the opportunity to lead on exciting new partnerships across cinema, theatre, music, exhibitions, and learning events—helping to shape the future of cultural sponsorship at one of the UK’s leading arts centres. 
It’s also an excellent opportunity for someone looking to broaden their experience across new business and account management, while growing their leadership capabilities in a dynamic and purpose-driven environment.

We’re looking for someone with:

•    A strong track record in delivering strategic, multifaceted partnerships—ideally within the arts, culture, or wider non-profit sectors.
•    A creative, solutions-focused mindset and a flair for building compelling partnership propositions.
•    A strong track record in securing new partnership with demonstrable commercial acumen and confidence in pitching, negotiating, and relationship management.
•    Excellent communication and stakeholder engagement skills.

For full details of the role and responsibilities, please refer to the Job Description and Person Specification (JDPS).

Ready to apply?

To apply click on the 'Apply Now' button below.

Deadline for applications is 9:00 am on Monday 8th September 2025. The advert may close ahead of this date if a sufficient number of applications is reached - apply early to avoid missing out.

Please note that we are unable to accept late applications. We regret that we are unable to provide feedback on your application.

The City of London Corporation want to ensure that everyone has the opportunity to thrive in the work that we do. The City of London Corporation is currently undergoing a programme ensure that our pay and reward practices are competitive and equitable across the whole organisation – and is committed to regularly benchmarking and reviewing pay against external sectors.

As part of our commitment to increasing the diversity of staff within the Barbican we are particularly keen to encourage applications from people from groups that are currently underrepresented, including people from the Global Majority* and D/deaf and disabled people. We want to better reflect and understand the communities we exist to serve. We are members of the Disability Confident Scheme and guarantee to interview all disabled candidates who would like to be considered under this scheme and who meet the minimum essential criteria for the role. Please contact us if you require reasonable adjustments as part of the application process.

*Global Majority is a collective term that refers to people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or, have been racialised as 'ethnic minorities'.

We are looking for a dynamic and detail-oriented Retail Operations Support Coordinator to join our team.

About the role 

As a Retail Operations Support Coordinator, you will play a crucial role in ensuring the smooth operation of our retail stores. You will be responsible for providing administrative support, coordinating with various departments, and coordinating processes and activities within BHF Retail Operations.

Your key responsibilities will include: 

• Supporting store operations: Day-to-day operations of retail stores, ensuring that all processes run efficiently. 
• Coordination and communication: Liaising with store managers, suppliers, and other departments to ensure seamless communication and coordination.
• Inventory management: Monitoring stock levels, placing orders, and managing inventory to ensure that stores are well-stocked.
• Data analysis: Analysing sales data and generate reports to help identify trends and opportunities for improvement.
• Customer service: Providing exceptional support to store teams and address any operational issues that arise. 

 
About you 

We are looking for a well organised individual with retail knowledge, to provide support for our shops and stores, central operations, and retail field teams. 

To succeed in this role, you will have: 

• Previous experience working in retail
• Strong organisational and time management skills
• Excellent verbal and written communication skills and the ability to work effectively with different stakeholders
• A proactive approach to identifying and resolving issues promptly
• Proficiency in Microsoft Office Suite

Working arrangements 

Please note this is a 6-month fixed term contract working 14 hours. The hours can be worked over 2 or 3 days. 

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Northampton office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

Interview process

Interviews may take place during the advertised period or shortly after the role closes. These will be via MS Teams
 
How to apply 

It’s quick and easy to apply for a role at the BHF. Select apply to be redirected to our career site. 

Creative Support are looking for warm, reliable and proactive Support Workers to join our friendly staff team in Telford to provide quality care and support to individuals with mental health support needs.

Your role will include:

- Developing warm and trusting relationships with service users, encouraging them to express their needs, views and concerns

- Working in partnership with service users through the recovery process, being flexible and responsive to the individual needs of the service users

- Helping service users to develop recovery focused support goals, promoting hope and aspiration

- Respecting the service users’ right to privacy, ensuring that their dignity is maintained at all times

- Advising and supporting service users in all aspects of managing their tenancy and maintaining the safety, hygiene and comfort of their home

We are looking for candidates from all walks of life, a minimum of twelve months prior care experience is essential for this role.

The ideal candidate will have a passion for providing person-centred care and support and working in a bright, friendly environment!

Vacancy Reference Number: 83590

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

The Network Lead plays a central role in helping us achieve our vision to end the need for food banks in the UK. This is a varied, proactive and fast-paced role leading work to support our food banks to deliver a warm welcome, emergency food, and access to tailored support and advice for people experiencing poverty in communities across Northern Ireland, while we work together for long-term structural changes to tackle drivers of food bank need.

The role involves line management of Area Managers working directly with Food Banks, and the coordination of projects and partnerships to support food banks in our network to reduce the need for their services locally.

You will need to live in Northern Ireland or be planning to relocate as the role involves regular travel to visit our Northern Ireland food banks.

Role responsibilities

· Food Bank Support: Manage the delivery of support to food banks in Northern Ireland ensuring our community of food banks remain resilient and can provide a compassionate service to people in need of emergency food for as long as services are needed.  

· Strategic Leadership: Coordinate the delivery of strategic programmes of work that are part of Trusell’s five-year strategy to end the need for food banks, including through developing and delivering Northern Ireland specific priorities.

· Projects and partnerships: Build partnerships with organisations to develop and build services and systems that help end the need for food banks in Northern Ireland, including with national government, elected representatives, churches, community organisations and research bodies.

· Team Leadership: Provide leadership, support, coaching, development, and line management to the area managers.

· Risk Management: Ensure consistent quality assurance of food banks across Northern Ireland, in line with the risk framework and support area managers to deal with complaints and manage food banks with high risks.

· Cross-organisational working: Act as a liaison between the area team, other teams within the Food Bank Resilience Programme, and other Programme colleagues, managing the flow of ideas and feedback to positive effect. 

Person Specification

Technical skills and minimum knowledge:

· Confidence in representing Trussell with a range of stakeholders, including community and church leaders, civil servants and elected representatives, to enable the effective roll-out of the organisational strategy in Northern Ireland.

· Knowledge and experience of community development or local service provision and a good understanding of local systems of support relied upon by people experiencing poverty.

· Experience of managing projects and partnerships, from inception to evaluation, to achieve strategic goals.

· Experience of team leadership including line management and supervision, including dealing with performance issues and using coaching skills.

· Competent and efficient use of IT, including the main Microsoft Office programmes and database management.

Behaviours and competencies:

· Demonstrates a commitment to Trussell values and our vision and mission

· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds 

· Role models inclusive behaviour, values and leadership

· Excellent communication and interpersonal skills, particularly listening skills.

· Confident, resilient and self-motivated team player

· Well-organised and able to juggle competing priorities.

· The ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together.

If you’re a podcast producer with an ear for a really good story and strong editing and video skills, we want to hear from you!

As well as our two national Christian radio stations, UCB1 and UCB2, we are also active in the podcast landscape, making popular podcasts such as ‘Bible Books in 30 Minutes’, ‘Life Issues’ and ‘The Big Man Up Top.

You’ll be creating new distinctive Christian podcast content as well as developing our existing podcasts in order to expand our reach in the marketplace. You’ll be implementing our podcast strategy, which includes video creation, and coming up with creative ways to help us grow our podcast audience. You’ll have a passion for memorable storytelling and a desire to put edifying content into the world. You will also be supporting our radio presenter teams with content for their radio programmes.

Working within a busy media environment, you’ll know how to work collaboratively but also to tight (often changing) deadlines. You’ll be in a lively culture with a team of fellow creatives, where we’ll support your development and growth.

This staff position is currently based at our Broadcast Centre in Hanchurch, Stoke-on-Trent ST4 8RY (so you’ll need your own transport as we’re currently based in a rural location.)

Take a look at the job description and email our Content Co-ordinator if you have any questions before completing your application form.  If you have an example of a podcast you have previously worked on, we would love to hear or see it, please send this to our HR team. Contact details can be found in the advert on our website.

Closing date for applications: - Friday 12th September 2025 noon

Interviews: Tuesday 23rd September 2025

Salary: £27,000 - £28,000 per annum depending on skill and experience plus staff benefits.  UCB benefits include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%

For an application form and job description please visit the vacancies page on our website

UCB is a Christian Charity.  Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy 

We need highly motivated Relief Recovery Support Workers who are looking for a new and exciting opportunity to work with individuals with mental health needs in Leicester and Leicestershire.

You will be delivering individualised support in a supported living setting, across 7 services with over 100 service users in Leicester and Leicestershire. You will be kind, attentive and responsive to individual needs and preferences. You will have a passion for promoting active involvement whilst offering respect and unconditional positive regard for the people you support. You will work creatively to promote community links, confidence and independence in daily living and have an empathetic and solution focused approach.

We provide support in the following areas of Leicester and Leicestershire:

· Saffron Lane

· Wigston and South Wigston

· Hinckley

· Loughborough

· Community based support in different location

A minimum of 12 months experience of providing care, support, or other services to people with support needs is essential for this role.

We welcome applications from graduates, people with life skills and people with social care experience. An understanding of the recovery model is desirable but not essential.

A clean UK driving license is preferred, but not essential.

Vacancy Reference Number: 83589

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

We're seeking calm, resourceful Relief Support Workers who are highly motivated, hardworking, and eager to support older people in a proactive and holistic way. Your skills in positive communication and engagement, along with your ability to demonstrate unconditional positive regard for all our service users, will be essential for our service in Brent, London.

You will support individuals in maintaining a healthy state of wellbeing, mentally, physically, and emotionally, empowering them to be happy, healthy, and successful in achieving their life goals.

The role involves embracing all aspects, including providing support with personal care and domestic tasks, and assisting individuals in accessing work, education, and social opportunities. You must be willing to work flexibly on a roster basis, which will include evenings. Previous experience in a care setting is required.

Our service is conveniently located minutes away from several bus stops and an 8-10 minute walk from Queensbury tube station.

Vacancy Reference Number: 83588

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

We are looking for an experienced People Administrator to join our team on a permanent basis. This role offers a great opportunity to join a small busy team providing an excellent administrative service to support the People and Governance team and Bristol SU as a whole. 

Reporting directly to the People Manager, this is a dual-administration role, which requires a candidate to be confident and willing to handle both general, and payroll-related administration, for which full training will be provided. For clarity, the payroll administration aspect of the role does not involve any specialist payroll processing, the requirement is to collate basic payroll-related information accurately from within our people systems to send on to a payroll provider for processing.

The role requires an individual with excellent attention to detail, good communication, sound time management skills, as well as having an approachable, flexible and can-do attitude to work.  Strong skills in basic Excel are also required for the role.  We are seeking an experienced Administrator who is self-motivated, highly organised and who, once trained, will work on their own initiative. Being a dual role carrying out both people and payroll admin, the successful candidate will need to be confident to multitask and prioritise on a regular basis.

We support hybrid working, and this role requires at least 3 days per week in the office due to the nature of the role. 

What’s the job?  

Role: People (HR) Administrator

Hours:  Full-Time (5 days per week) with at least 3 days working in the office

Salary: £25,113 per annum. The starting salary for this role is £25,113. The Grade salary range for this role is divided over a number of spine points. The Grade salary range is £24,500 - £35,228 and pay can progress annually through the band in line with our pay and reward policy.

Preferred start date: Monday 13 October 2025

Contract: Permanent

Closing date: Monday 8 September 2025, 10am 

Who are we? 

Part business, part charity, part membership body – Bristol SU is a seriously fun place to work.  Our professional staff do something extraordinary every day: we support student leaders to give people a voice in their education, help people get the most out of their student experience and help people make the change they want in the world. We have over 26,000 members, 400 clubs and societies, a diverse range of professional services, and an innovative strategy that will help to create an inclusive and supportive University community. 

What will you bring? 

• You will have a keen interest in People (Human Resources). 

• You will have experience of working in a busy and varied administrative role, balancing a range of tasks.

• You’ll have excellent attention to detail and experience of, or a keenness for, payroll-related administration. 

• You will be great at working on your own initiative, picking up processes quickly and knowing when to make decisions and when to escalate.

• You’ll be able to build good working relationships with colleagues.

Why apply?  

Because you’re excited to make a difference!

We offer lots of great benefits including enhanced pay for parents taking maternity, adoption or shared parental leave, a competitive salary for the non-profit sector, a generous pension scheme and at least 40 days’ holiday. We’re committed to helping you achieve a healthy work-life balance through flexible working and are open to considering requests for part-time working. We provide professional training so that whatever your chosen field of work, with the right mix of challenge and support, you’ll gain fantastic experience, and room to develop and advance your career. 

We are proud to have been recognised through numerous accreditations and awards that demonstrate our commitment to creating a positive and supportive culture. We have appeared in the Inclusive Companies top 100 list and have won a number of awards for our commitment to diversity, including best Students' Union. We also won a Third Sector Excellence Award at the 2018 Investors in People Awards. No wonder 87% of our employees would recommend Bristol SU as a great place to work! 

Equality, Diversity and Inclusion are central to life at Bristol SU. We approach our work with positivity and celebrate our diverse and unique communities. Our people are proud of our values and care about creating diverse and supportive communities that are inclusive of age, disability, gender, identity, race, religion, sexual orientation and experience.

Bristol SU strives to have an inclusive culture and an environment for all, underpinned by respect and compassion, where everyone feels welcomed, included, supported, valued and safe. Bristol SU recognises that candidates from some backgrounds/ identities may face additional barriers throughout their careers and when applying for new roles across the sector. We are committed to taking positive action to expand the diversity of our staff team by offering two guaranteed interview schemes – a scheme for people of colour and a scheme for disabled people. 

Be yourself, be proud of the work you do and build a career in a place that knows different is good. 

Key dates  

• Closing Date: 10am Monday 8 September

• Shortlisting: From Tuesday 9 September

• Interviews: Tuesday 16 September (Afternoon) and Thursday 18 September (All Day) 

Please visit our website to download our Applicant pack for more information before submitting your application. 

To apply, please click 'apply now' and ensure you provide the relevant information as detailed in the Applicant Pack.

Hours: Full-time, 37.5 hours per week​

Location: Home based with frequent travel to projects in Leeds, Sheffield, Hull and Bradford.​

Contract: Permanent​

Want to work with multiple award-winning charity, FoodCycle? As Regional Manager you will represent, manage and co-ordinate your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run community meals using surplus food.​

You will manage local relationships with venues, community partners, supermarkets and volunteer recruitment channels to enable this to happen. As an excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects.​

You will have experience of programme planning, delivery and development including community led/owned programmes. You will also have experience of building relationships with a range of stakeholders and be passionate about food and cooking.​

There will be frequent travel to our projects in Yorkshire and The Humber, with some evening and weekend work needed to cover our projects. A full driving license and access to a vehicle for work purposes is essential for this rewarding role.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and a GP helpline and private prescription service.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​​

Deadline for your application: We will be shortlisting and interviewing for this post on an ongoing basis and the vacancy will close once we have found the successful candidate.Please apply as soon as possible if interested, and no later than 11.59pm on Sunday 31st August. ​

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We are a Disability Confident Scheme member. Please email our Jobs inbox if you require assistance or adjustments when applying.​

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.​

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

We are looking for friendly, caring and engaging people to be a part of our dedicated team at Newbury. Working flexible shifts, you will support people with daily living activities and to live their best lives.

Based in Newbury, our supported living service supports people with learning disabilities to access the community, have opportunities to become more independent and to enjoy the highest quality of life. Our service users enjoy going to festivals, day trips, evenings out, swimming, bowling, attending sport events and even have their own weekly film night in the communal area.

We are looking for Relief Support Workers from all walks of life. A minimum of twelve months experience is required for this role.

We will be interviewing for this role as applications are received and may close this role prior to the closing date upon successful appointment so please submit your application as soon as possible.

Vacancy Reference Number: 83586

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

An exciting opportunity has arisen to join the Association of Colleges (AoC) as an Events Executive. AoC is the national voice for further education colleges in England, representing almost 95% of the sector and supporting over 2.2 million students every year. As a not-for-profit organisation established by colleges, for colleges, we are committed to transforming lives through education, skills and opportunity.

We are seeking an experienced Events professional who is passionate about delivering high-quality events and exceptional customer service. You will coordinate and support the delivery of a vibrant calendar of specialist further education events, including AoC’s flagship annual conference for professionals across the FE college sector. This is a dynamic and rewarding role within our Events, Training and Sponsorship team, offering the opportunity to work across a wide range of high-profile projects and initiatives.

We’re looking for someone with strong communication skills, both written and verbal, and excellent personal organisation. You’ll be confident managing multiple projects simultaneously, committed to accuracy, and able to stay calm and focused under pressure. Proficiency in Microsoft Excel, Outlook and Word is essential, and experience in events or project coordination would be an advantage. You should enjoy working collaboratively and be motivated by delivering a first-class experience for delegates, speakers, sponsors and exhibitors.

If you’re a proactive and detail-oriented professional looking to make a difference in a values-led organisation, we’d love to hear from you!

At AoC, we value trust, flexibility and professional growth. You’ll join a high-performing, mission-led organisation that offers generous benefits, flexible working, and opportunities to develop your career while making a positive impact on the FE community.

Hours: Full Time, 37.5 Hours per week
Salary: £29,946 - £31,350 (depending on experience)

How to Apply

If you think you have the skills, experience, and attributes to hit the ground running in this position, we would welcome your application. Click 'apply now' below.

To be considered for this role, your application must be submitted and received by 10am on 8 September 2025.

Interview Date: 18 September 2025

Location: Onsite, AoC London Office

AoC is committed to providing equal opportunities and embracing diversity. We encourage applications from everyone and will not discriminate against any applicants on the basis of age, disability, sex, gender identity, marital status, pregnancy, race, religion or belief, or sexual orientation.

Thank you for your interest in this opportunity to join the AoC team.

REF-223464

Chief Financial Officer

£75,000 - £85,000

The Catholic Diocese of Northampton

Northampton with some flexible working

Full-time, permanent

The Catholic Diocese of Northampton covers the traditional counties of Northamptonshire, Bedfordshire and Buckinghamshire, together with the town of Slough, a Unitary Authority within Berkshire.

The Diocese is involved in many different areas of life. Not just in parishes, but also in schools, hospitals, prisons and religious communities; working with people with disabilities, and with the young and the old; promoting the value of family and of marriage; caring for the poor, the homeless and those who live at the margins of society.

With its southern edge resting on the Thames and its northern tip in the East Midlands, it is by no means the smallest English diocese. There are 69 principal parishes with another 26 "satellite churches", chapels of ease, and a few more Mass centres in private schools and other institutions. They are served by 48 active diocesan priests, assisted by 12 active priests from other dioceses and 18 from religious orders.

The diocese has 29 schools at primary/infant/junior level, 6 secondary schools, one 4-19 VA through-school, one private primary school, a private prep school, and one private girls’ boarding through-school. Between them they educate some 20,700 pupils.

The diocese is a registered charity, The Northampton Roman Catholic Diocesan Trust, and is also a registered company. There is one active trading subsidiary, RCDN Property Services Ltd, which provides project management for school projects. There are separate Trustees' Property, Investment and Health and Safety Committees.

The Chief Finance Officer (CFO) will provide strategic leadership and oversight of all financial operations across the Diocese. As a key member of the senior leadership team, the CFO will ensure financial sustainability, regulatory compliance, and effective stewardship of the Diocese’s resources in support of its mission to advance the Roman Catholic faith, and the role is pivotal in safeguarding and enhancing the Diocese’s Mission and the supporting physical estate for current and future generations.

PCS is looking for an experienced and motivational people manager to lead our Member Response Team in maintaining high standards of service to our members.

With experience of managing CRM systems in a service-focused environment, the Member Response Team Manager will value effective processes and clear communication, supporting operational managers in understanding and delivering new and ongoing initiatives.

Project management is key, as the Member Response Team Manager will coordinate multiple workstreams and ensure timely, efficient implementation.

Salary and Location

• Band 4, London Spine points 27-23
• Starting salary: £51,759 p.a. rising to £58,877 p.a. in annual increments
• PCS Clapham

Successful candidates for the Member Response Team Manager will be able to demonstrate:

• Management of CRM systems, functions and applications
• Effective people management and development skills
• Ability to manage projects with successful time and budget management

The main duties of the Member Response Team Manager role include:

• Managing a team across three hybrid sites, to deliver excellent service to our members
• Managing the administration of the democratic processes
• Developing and delivering an agile, project-based approach to implement digital technologies and systems that enhance member service
• Preparing reports and analysis on service quality metrics

An ability to lead on the continued use of digital tools to support team collaboration and improve administrative processes, including telephony, omni-channel systems, case management, and knowledge platforms is an essential requirement for a successful Member Response Team Manager.

The role of Member Response Team Manager offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Manager will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.

Closing date: at 12 midday on Wednesday 27 August 2025.

Interviews will be held in person: Thursday 18 September 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM MANAGER

Ref: 0925

Grade: Band 4, London

Salary

London Spine points 27-23

London Starting salary £51,759 p.a. rising to £58,877 p.a.

Location: PCS Clapham

Purpose of the job:

To manage the day to operation of the Member Response Team focusing on maintaining a strong relationship with members by addressing their needs and ensuring a positive experience.

Responsible to: Head of Member Response Team

Responsible for: Member Response Team Leaders

Contacts

External:

PCS Members, elected officials and potential members. Employers, TUC, Members of other trade unions and related bodies.

Internal:

PCS staff and managers across Regional and National Hubs and HQ Departments.

Main duties and responsibilities

1. Key areas

• Manage the merged team responsible for membership, data, subscriptions, and call handling, ensuring efficient daily staffing across three hybrid sites.
• Establish and maintain standards for call handling, member service and the online knowledge centre and admin case referrals with other support centre manager
• Develop and implement digital projects to enhance member services, regularly providing updates on progress and outcomes.
• Oversee member service processes, providing periodic reports on service quality metrics and improvement initiatives
• Assist in execute member retention and engagement strategies, presenting results and recommendations
• Regularly assess service prices and providers, propose cost-saving changes, and leverage new technologies and methods to reduce expenses while adhering to budget and policy constraints
• Oversee end-to-end project management, including planning, execution, and delivery, ensuring projects are completed on time, within scope, and on budget.

2. People Management

• Manage work allocation and workflow, future planning and support for team and line manager
• Motivate and manage individuals and the team as a whole to provide a high standard of service
• Check work standards and maintain consistent quality of delegated tasks
• Seek to continuously improve the effectiveness and efficiency of the team
• Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
• Proactively promote diversity issues in line with the wider PCS approach
• Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
• Provide advice and deal with complex issues related to staff management including disciplinary or grievance
• Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
• Deputise for Line Manager when required

3. Systems and Budget Management

• Manage the development and effective use of office systems, ensuring staff are properly trained, consistently apply best practices, and follow standardised procedures across the organisation.
• Recommend and guide the design, implementation, and operation of new systems, ensuring alignment with broader PCS policies such as health and safety and data security.
• Establish statistical systems to generate and analyse reports, including membership, equality statistics, budget, job tracking, and case management.
• Build knowledge of the PCS membership database, its functions, and related applications, collaborating with the PCS Operations manager to address issues and implement improvements as needed.
• Participate and input information into PCS planning and budgeting processes
• Administration of democratic processes
• Manage delegated budgets in accordance with the Unions overall financial policies and procedures, regularly reviewing service prices and providers ensuring services are delivered within the agreed budgets making proposals for savings, and using changing technologies and methods to reduce costs, wherever possible

4. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance as required to team members

5. Communication

• Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies
• Draft complex communications including briefs and reports

6. Equality

• Committed to equality, with an understanding of the Equality Act 2010

7. General

• At all times, implement and promote the PCSs Equal Opportunities Policy
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• Act in a manner that enhances the work of the PCS and its overall public image
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
• Such other duties that may reasonably be required and that are within the level of the responsibility of this post
• Willingness to work outside normal office hours and locations on occasion

Person Specification: MEMBER RESPONSE TEAM MANAGER

Ref: 0925

Date: August 2025

Location: London

ESSENTIAL FACTORS

EXPERIENCE & QUALIFICATIONS

• Minimum 3 years experience in people management including induction, work allocation, training, appraisal and conduct in a multi-site environment
• Managing and developing call handling and customer service systems and procedures
• Budget management

TRAINING (including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training
• Commitment to staff development

KNOWLEDGE

• CRM systems (such as Salesforce), functions and application
• Understanding of Data Protection legislation
• Knowledge and understanding of trade unions, membership and retention Impact and use of Digital and IT

SKILLS

• Ability to build and co-ordinate teams and networks
• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Skilled in prioritising, time management, and project delivery
• Effective decision-making and problem-solving abilities
• Proficient in ICT and data analysis to support informed decisions

OTHER

• Commitment to the application of Equal Opportunities policies and practises within the workplace
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions
• Willingness to undertake travel associated with managing staff across three locations

The Catholic Diocese of Northampton covers the traditional counties of Northamptonshire, Bedfordshire and Buckinghamshire, together with the town of Slough, a Unitary Authority within Berkshire.

The Diocese is involved in many different areas of life. Not just in parishes, but also in schools, hospitals, prisons and religious communities; working with people with disabilities, and with the young and the old; promoting the value of family and of marriage; caring for the poor, the homeless and those who live at the margins of society.

With its southern edge resting on the Thames and its northern tip in the East Midlands, it is by no means the smallest English diocese. There are 69 principal parishes with another 26 "satellite churches", chapels of ease, and a few more Mass centres in private schools and other institutions. They are served by 48 active diocesan priests, assisted by 12 active priests from other dioceses and 18 from religious orders.

The diocese has 29 schools at primary/infant/junior level, 6 secondary schools, one 4-19 VA through-school, one private primary school, a private prep school, and one private girls’ boarding through-school. Between them they educate some 20,700 pupils.

The diocese is a registered charity, The Northampton Roman Catholic Diocesan Trust, and is also a registered company. The Chief Operating Officer will be the Honorary Secretary to that corporation. There is one active trading subsidiary, RCDN Property Services Ltd, which provides project management for school projects. There are separate Trustees' Property, Investment and Health and Safety Committees.

The Chief Operating Officer (COO) will provide strategic and operational leadership across the Diocese, with a particular focus on the effective management of property, land, and other physical assets. The COO will ensure that Diocesan operations support the mission of the Church, are financially sustainable, and are compliant with legal and regulatory requirements. This role is pivotal in safeguarding and enhancing the Diocese’s Mission and the supporting physical estate for current and future generations.

In addition to the statutory and legal and governance responsibilities attached to the role, the Chief Operating Officer is responsible for all the core business functions or finance, facilities, including IT, and HR.