Senior supporter care officer jobs
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
- Band 3, Regional Spine points 37-33
- Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
- PCS Birmingham
Successful candidates for the Member Response Team Leader will be able to demonstrate:
- Experience leading teams or supervising staff
- Working in a customer-focused organisation or service
- A strong understanding of GDPR
- Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
- Managing a team of Member Response Team Administrators
- Day-to-day operations of the team
- Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Thursday 22 January 2026
Interviews will be in person: Thursday 5 February 2026
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER
Ref: 0226
Grade: Band 3, Birmingham
Salary:
Spine points 37- 33
Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: PCS Birmingham
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.
Responsible to: Member Response Team Manager
Responsible for: Member Response Administrators
Contacts
External:
PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts
Internal:
PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments
Main duties and responsibilities
1. People Management
- Day-to-day management of staff and workflow
- Manage work allocation, future planning and support for team/line manager
- Through the appraisal system, identify training and development needs, train or organise training for staff
- Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
- Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
- Check work standards and maintain consistent quality of delegated tasks
- Proactively promote diversity including equality in line with the wider PCS approach
- Continuously improve effectiveness and efficiency of the administrative team
- Ensure health, safety and welfare of team members
2. Systems Management
- Develop and make best use of relevant systems e.g. office, IT, finance, etc.
- Attend relevant training and ensure staff are appropriately trained on system changes and developments
- Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
- Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
- Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
- Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
- Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
- Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
- Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees
3. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
4. Office Coordination / Project Management
- Plan ahead and prioritise the teams work
- Share best practice with colleagues across the organisation
- Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
- Prepare for, attend and record meetings and events and take follow up action
- Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
- Handle projects as directed by the line manager
- Deal with complex queries, issues, arising from staff or via correspondence from members
- Draft complex correspondence, briefs, reports as appropriate
5. Meeting, Conference, Election, Ballot, Events Arrangements
- Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
- Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
- Agree and manage timetables, processes and procedures
- Attend and contribute to events as appropriate
- Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate
6. Union Organising and Campaigning (where appropriate)
- Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
- Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
- Maintain direct contact with PCS members within their workplace(s)/branches as required
- Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required
7. General
- At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: MEMBER RESPONSE TEAM LEADER
Ref: 0226
Date: January 2026
Location: PCS Birmingham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a customer-focused organisation or service
- People management including induction, work allocation, appraisal and conduct
- Efficient set up and management of office systems, procedures and databases
- Draft and deal with complex correspondence and issues
- Events management, organisation and co-ordination
- Attend meetings, produce accurate records/notes of actions, follow up as appropriate
TRAINING
(including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Impact and use of digital and IT applications, including Microsoft Office and Salesforce
- Knowledge and understanding of trade unions and work of the public sector
- Project management/project activity
- Understanding of the application of GDPR
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to identify, research, analyse and present evidence, including statistics
- Ability to manage team to ensure efficient running of the work of the department/unit
- Ability to identify and set priorities
- Deal with confidential and sensitive information
- Operational decision making (within defined parameters)
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
The client requests no contact from agencies or media sales.
Interviews: 26/01/2026
For more information, or to apply, please click 'apply now' to be directed to our website.
The King’s Trust has ambitions to grow our offer to young people across the themes of Education, Employment and Enterprise. To help us on this journey, we are looking for a passionate and driven individual to join our Management Team to lead and motivate a team of Youth Development Leads.
As part of the Management Team, you will collaborate with regional colleagues and external networks to develop and implement an outreach & delivery plan in accordance with targets for your local area. You will ensure young people who need us most are engaged at the start of their journey by leading the development of relationships with colleagues and local referral partners, and networks. You will lead the effective service delivery of your team, ensuring each young person engaged progresses with an appropriate pathway of learning and one-to-one support.
As one of our Delivery Managers, you need to have:
- Excellent interpersonal skills
- Strong planning and organisational skills
- Effective data analysis skills
- Line management experience
The Delivery Manager role is multi-faceted, and we are looking for an individual with a broad skill set. We work with young people from every background, so we’re passionate about building a diverse workforce that represents the young people we support. We, therefore, welcome applications from everyone who meets the essential criteria for the role.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Delivery Managers?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Managers!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a passionate and motivated individual to join our Young Carers team as a Young Carers Transition Lead.
You will lead and coordinate the Young Carers Transition Pathway so that young carers (YC) and young adult carers (YAC) experience a consistent, person-centred journey from early preparation (5–10) through post-16 and into adulthood.
You will drive awareness and access to support across schools, FE/HE and employers, maintain regular conversations and touch points, and embed the Transition Pathway within the Local Authority statutory assessment and review cycle, in partnership with our Assessment Officers.
This is a newly created position offering a unique opportunity to help shape it's direction and truly make the role your own.
Funding has been secured for a minimum of 5 years and this is therefore currently a fixed term role.
What We're Looking For
- Knowledge of young carer and young adult carer issues.
- Understanding of safeguarding (children), trauma-informed practice and inclusive delivery.
- Strong facilitation and rapport-building skills; with clear verbal, written and digital communication.
- Experience of case-management systems and outcome frameworks to evidence impact.
- Ability to coordinate multi-site programmes and provide evening delivery.
- Excellent organisation skills; being able to balance priorities across venues and deadlines.
- Solution-focused and reflective individual, committed to co-production and continuous improvement.
Please note: You must be a car driver with access to a vehicle for multi-site delivery.
What We Offer
- Competitive salary
- Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days (and Bank Holidays), plus your 'birtholiday'
- Pension contribution scheme
- Benefits platform offering flexible high street savings and discounts on top brands
About Us
We are a local charity supporting unpaid carers of all ages and people with care and support needs across Coventry and Warwickshire. We provide services, information, advice, and advocacy — ensuring carers and their families receive the right support when they need it most.
- Employee Assistance Programme and wellbeing platform
- Ongoing training and development opportunities
- A supportive, flexible workplace where your contribution makes a real difference
For further information, please see the below key responsibilities as outlined in the job description:
- Maintain Carers Trust Heart of England (CTHoE) Young Carers Transition Pathway (tools, timelines, checklists, templates); ensure alignment with statutory guidance and commissioning requirements; champion co-production and inclusive practice.
- Run a blended model of weekly venue-based groups, the Drop-In Hub, structured one-to-one (1:1) sessions, and online options, tailored by age and stage (including early preparation for children aged 5–10 and post-16 transition content).
- Plan, deliver and cover groups across our area of operation to maintain continuity and meet agreed access and touch-point standards; provide contingency cover to avoid session gaps.
- Co-work with Assessment Officers so Transition Pathway prompts are built into statutory assessments and scheduled 6 and 12-month reviews; update prompts, templates and Customer/Client Relationship Management (CRM) fields as needed.
- Model best practice in assessment, planning, reviews and safe closure; work in a trauma-informed, strengths-based way; escalate risks promptly via safeguarding procedures.
- Develop active relationships with schools, Further Education (FE) and Higher Education (HE) providers, employers, and Voluntary, Community, Faith and Social Enterprise (VCFSE) partners; coordinate assemblies, staff briefings, campus visits, mentoring and careers inputs to increase awareness and referrals.
- To work towards all of our Key Performance Indicators (KPIs) as set out in our funding agreements, which will be kept under regular review.
- Produce routine updates for the Service Manager, Senior Management Team (SMT) and commissioners; use data to target continuous improvement.
- Deliver in line with safeguarding policy; promote EDI across all delivery; follow lone-working procedures and escalate concerns appropriately.
- Health & Safety and compliance: Complete and review risk assessments; report incidents, hazards and defects; ensure safe use of venues, transport and equipment; maintain professional boundaries; complete mandatory and refresher training (including Disclosure and Barring Service (DBS) and safeguarding) and participate in supervision/appraisal.
- Attend activities and events outside core hours (evenings/weekends) where service needs require.
- Work with colleagues who support adult carers to coordinate support plans and assessments ensuring that young adult carers receive joined-up timely help that meets their needs.
- Create and maintain a clear young carer (under 18) adult carer (18+) handover process, including joint meetings, shared action plans and follow-up checks to ensure no loss of support at the point of transition.
- Co-design and, where appropriate, co-deliver sessions (e.g. information evenings, carer’s rights, benefits, condition-specific education, wellbeing) that meet the needs of both young carers and adult carers.
- Apply the No Wrong Doors approach and the Triangle of Care principles across children’s and adults’ services so families experience seamless access, shared responsibility and consistent professional boundaries.
Working Pattern and Requirements
- This post is full-time, with regular evenings (and occasional weekends) to deliver and/or cover groups across our area of operation, ensuring consistent conversations and touch points for carers who cannot attend in school hours.
- Travel across community venues, schools/colleges and partners is required; flexibility in location and hours is essential.
- Maintain an enhanced DBS check (with barred lists) and up-to-date safeguarding training.
Our aim is to support carers and those they care for by providing a high quality and individually tailored care support service.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Learning and Development Advisor
We have an exciting opportunity for a Learning and Development Advisor to join the Witness Service Learning and Development team working from home, 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?
Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
Position: 6513 Learning and Development Advisor
Location: Remote
Hours: Full time 37.5 hours per week. Monday to Friday 9-5
Contract: Permanent
Salary: £29,413.74 per annum
Closing Date: 12th January 2026. We reserve the right to close this vacancy early, if enough suitable applications are received.
About the Role
This is an exciting role that requires a mixture of skills in relation to learning and development. The role is varied and will involve delivery, design and management of learning to support staff and volunteers within the Witness Service delivered by the charity. As the face of learning and development for the Witness Service within the organisation, you will build positive relationships, promote learning and act in an advisory capacity when it comes to development.
You will;
- Deliver and design face to face and virtual training for our volunteers, staff and partners. There is an expectation that you will deliver 4 days per week, with 1 days administration work and time allocated for design projects.
- Work with Subject Matter Experts and senior staff both within Victim Support and external stakeholders on learning projects relevant to the Witness Service.
- Create accurate delegate reports and take appropriate action to address any identified under-performance.
- Deliver high quality presentations and learning interventions with a focus on evaluation and continuous improvement.
It is essential to be able to work without direct supervision, prioritise work and deal with competing and conflicting demands in an organised and effective manner.
You will need to work flexibly as required and whilst the role is home-based there will be a requirement for moderate travel throughout England and Wales.
About You
We are looking for someone with experience of delivering training programmes using a variety of different methods e.g. face to face, virtual and one to one, managing delegates and issues that may arise. You will need to know how to plan and evaluate outcomes and have experience of delivering soft skills training and experiential learning activities
Benefits include:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Organisation
Join an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. The charity put them at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
The charity is proud to celebrate diversity and create a workplace where everyone feels they belong and is committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, the team offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.
You may have experience in areas such as Learning, Learning and Development, L&D, Training and Development, Learning Officer, Learning and Development Officer, L&D Officer, Training and Development Officer, HR, Human Resources, Personnel, People. #INDNFP
Please note this role is being advertised by NFP People on behalf of our client.
Job Purpose:
For the full list of responsibilities, please download the recruitment pack.
Terms & Conditions:
To Apply:
We are happy to invest in developing the right person, so you are welcome to apply even if your professional experience does not fully meet the job description or person specification.
- Is restricted to women only as a genuine occupational requirement
- Requires the right to work in the UK
- Is subject to an Enhanced + Adult Barred List DBS check
- Is subject to successful HMPPS enhanced vetting
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Assessment Centre: 3rd of February in-person at our Birmingham Centre
Join The King's Trust as a Delivery Manager and play a pivotal role in transforming lives. You'll oversee the design and delivery of youth programmes, including procuring partners to help us run programmes that build confidence, skills, and pathways into education and employment for 16–30-year-olds in Birmingham.
Collaborating with a passionate team and partners across the country, you’ll lead frontline delivery, ensuring high-quality, inclusive, and impactful services that meet the diverse needs of young people. This role will involve leading our Get a Job and Development Awards programmes across Birmingham.
If you're an inspiring leader with a passion for purpose, strategic mindset, and proven experience managing people, programmes and partnerships, this is your chance to make real change happen. At The King’s Trust, you’ll not only help shape futures but grow your own in an inclusive, values-led organisation that champions diversity, equity, and personal development every step of the way.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Delivery Manager - Birminghams?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Manager - Birminghams!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Maudsley Charity funds work led by South London and Maudsley NHS Foundation Trust, research teams at King’s College London, and partners in the voluntary and community sector to help build a more equitable and effective mental health care system in south London. We share what we learn to inform and inspire change across the UK.
We are a grant-making charity focused on advancing and accelerating positive change in mental health care. Our aim is to ensure that everyone who experiences mental illness can access the care that’s right for them.
While our roots are firmly in south London, we seek to amplify the knowledge and evidence generated through our programmes to influence practice nationally. We are a small but growing team (21 staff) with bold ambitions.
The role
Maudsley Charity is entering a new chapter of growth and renewal. We are strengthening our governance, welcoming new trustees, and establishing a Finance, Audit and Development Committee to underpin our ambitions. We are evolving our operating model to ensure we remain agile and effective as we scale our impact.
Following a period of interim leadership in this role, we are now seeking a permanent Director of Finance and Operations who will play a pivotal role in shaping this next phase.
This is a role of considerable breadth and strategic influence. The Director of Finance and Operations will lead our financial strategy, oversee our investment approach, including social and impact investing and manage our property portfolio. The role will also explore innovative funding models and commercial opportunities, ensuring we have the resources and resilience to deliver our mission. Alongside this, it will lead core operational functions; HR, IT, Facilities and drive digital transformation to strengthen our infrastructure for the future.
How to apply
To make an application, please click on the apply now button, with the following prepared:
• Your CV (no more than three sides).
• A supporting statement (no more than two sides) that sets out why you think this role is the right move for you and how you meet the knowledge and experience criteria.
Timeline
· Closing date - Friday 23rd January 2026
· Preliminary interviews - w/c 2nd February 2026
· First stage panel interviews - Wednesday 25th and Thursday 26th February 2026
· Final panel interviews – w/c 9th March
Head of Communications & PR
We are seeking a Head of Communications & PR to elevate the national voice of a values-driven arts education charity as they prepare to open their new headquarters at the iconic Wigan Pier. Shape the story of their next chapter and help influence the future of cultural education in England and beyond.
Position: Head of Communications & PR
Salary: £39,837 to £43,570 (pro rata based on 35 hour week FTE)
Location: Wigan (hybrid: home working, Wigan Pier office from Summer 2026, plus travel as needed)
Hours: 25-30 (negotiable)
Contract: Permanent
Closing Date: 9.00 am on Monday 19th January 2026
Please note - This role is offered at 25-30 hours per week (FTE 35 hours), with flexibility and negotiation on your working pattern to help you to balance work and life.
About the Role
The Head of Communications & PR plays a pivotal role in strengthening the organisation’s national presence and ensuring that the story of arts education and the people who make it possible, is heard, understood and valued.
You will shape a clear communications and PR strategy, lead and support a small communications team, champion ethical and inclusive storytelling, and ensure all messaging reflects the organisation’s values of equity, inclusion, quality and care.
Reporting to the Director of Relationships and Marketing, you will:
- Lead proactive, strategic communications that bring the charity’s mission to life
- Manage media relationships and secure thoughtful, impactful press coverage
- Oversee all digital communications, including website and social channels
- Support colleagues to communicate their work confidently and clearly
- Shape organisational messaging around programme launches, events and key moments
- Elevate the visibility of teaching artists, cultural organisations and partners
- Uphold high-quality, accessible and ethical storytelling in all content
This is a unique opportunity to influence national conversations, shift perceptions about arts-based learning, and shine a spotlight on the people, places and practices shaping cultural education today.
About You
We’re looking for a strategic communicator, a relationship-builder and a natural storyteller, someone who loves ideas, thrives on collaboration and believes deeply in the power of the arts to help children flourish.
You will be:
- A confident communicator with excellent writing skills and an eye for accuracy
- An experienced media handler who builds strong, respectful journalist relationships
- Curious, creative and able to turn complex ideas into compelling stories
- Organised, calm under pressure and skilled at managing multiple priorities
- Inclusive and ethical in your approach to storytelling and representation
- A supportive team leader who motivates others with clarity, care and ambition
This is an exciting moment to join the team. You’ll help establish the organisation’s voice as it moves into its new home at Wigan Pier and expands its local, national and international reach.
About the Organisation
The charity’s vision is for a future where being creative and experiencing brilliant culture is a regular part of every child’s learning and life. They work strategically across Northern England, nationally and internationally to tackle unequal access to creativity and the arts for children and young people.
They value curiosity, courage, collaboration, care, conscientiousness and credibility, and are committed to anti-racist practice, ensuring diversity is at the heart of everything they do.
Other roles you may have experience of could include: Head of Communications, PR Manager, Communications Lead, Head of External Affairs, Media & Communications Manager, Senior Communications Officer, Strategic Communications Lead, Head of Marketing and Communications, Public Relations Lead, or similar.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
ABOUT REEF-WORLD
The Reef-World Foundation is a registered UK charity that delivers practical solutions for marine conservation globally. They are a small but highly effective team of passionate individuals dedicated to achieving lasting conservation impacts where they are most needed. Starting in Thailand in 1999, we now operate globally, supporting governments, businesses, and communities to sustainably develop their coastal resources.
Today our team is committed to our mission to inspire and empower people to act in conserving and sustainably developing coastal resources, particularly coral reefs and related ecosystems. We are driven by our vision of a future where coral reefs are healthy and thriving.
In partnership with the United Nations Environment Programme (UNEP), Reef-World works to stop the environmental impact of the global marine tourism industry through the internationally recognised Green Fins initiative. The work focuses on buying more time for coral reefs to thrive by mobilising collective and urgent action through the marine tourism industry.
Our work involves supporting, inspiring and empowering governments, businesses, communities and individuals around the world to act in conserving and sustainably developing coral reefs and other coastal resources.
Main Purpose of the Role
The Fundraising and Communications Manager will play a pivotal role in driving Reef-World’s mission to protect and sustainably manage coral reefs and coastal ecosystems worldwide. This hands-on, senior position combines leadership of the charity’s fundraising and communications function with strategic oversight, ensuring that Reef-World maximises its global reach, secures sustainable income, and delivers compelling, mission-aligned messaging across all channels. This position reports directly to the Directors.
You will lead the development and delivery of income generation strategies while overseeing multi-channel communications, digital engagement, media relations, and brand stewardship. You will manage a small, dynamic team of staff, consultants, and volunteers, coordinating resources to support programme delivery and ensuring high-quality outputs that enhance both conservation impact and fundraising success.
You will join a remote, globally distributed, and diverse team, collaborating across multiple countries and cultures to advance Reef-World’s mission. You will be given autonomy to lead the fundraising activities of the organisation and will be encouraged to try new things and take ownership of the fundraising portfolio as a whole. This is an exciting opportunity for a driven, proactive, versatile professional to shape the charity’s growth, profile, and influence in marine conservation on an international scale.
Our Fundraising Landscape
We have had steady year-on-year growth in income since we were founded, with a shortfall recorded last year. The shortfall in income for the last financial year is down to our main donor, the United Nations Environmental Programme (UNEP) not being able to provide funds due to the global economic and political climate. This grant source is naturally very unpredictable in nature, however, we had previously successfully secured a year-on-year budget from UNEP since 2009. You can see our financial history on our Charity Commission listing. Our financial year runs from June to May. For June 2024 to May 2025, our fundraising target is £425,000. We have secured £240,000 of this, and around a further £60,000 is unconfirmed but likely. However, we have previously successfully secured a year-on-year budget from UNEP since 2009.
So far in the current financial year, 65% of our income is grant income, corporate sector and commercial partnerships make up 17%, individual giving is 7%, and 11% of income comes from programme’s products and services.
This role is replacing a Development Manager who joined in March 2024 and created this as a new role. Through her leadership and guidance we have strong foundations across all fundraising streams to build on. We would like the post holder to maintain our excellent track record for grant funding while further establishing and growing new sources of income, especially unrestricted income. We’re open to exploring most kinds of income generation but are particularly interested in exploring corporate fundraising and major donor opportunities and have good foundations upon which to build here.
Our Board of Trustees have a good understanding of the current fundraising landscape and the importance of investing in fundraising.
Main Duties and Responsibilities
Strategy and Leadership
-
Lead the development and delivery of Reef-World’s Fundraising and Communications Strategy.
-
Provide strategic direction to a small team of staff, consultants, and volunteers.
-
Set and monitor targets across fundraising, communications, and digital engagement, reporting progress to senior leadership and the Board.
Fundraising & Income Generation
-
Develop and deliver a diverse income strategy with a specific focus on corporate partnerships, major donors, high-net-worth individuals (HNWI) and philanthropy.
-
Support trusts and foundations fundraising in collaboration with the Directors and Programmes team.
-
Oversee and maintain steady growth of the individual giving income stream.
-
Ensure fundraising compliance, data protection, and effective risk management.
-
Maintain accurate records in the CRM system.
Communications
-
Oversee planning and production of content across websites, social media, digital channels, media, and publications.
-
Act as a senior point of contact for outreach partners (press, media, and content contributors), ensuring consistent messaging and brand alignment.
-
Maintain Reef-World’s brand and ensure consistent, mission-aligned messaging.
-
Approve and guide design of key outputs, including annual Impact Report, newsletters, fundraising packs, and campaign assets.
-
Lead high-level media relations and manage external agencies and consultants.
-
Ensure digital platforms and campaigns effectively support fundraising and programme goals.
-
Coordinate communications support for the Programmes team, ensuring timely delivery of materials that enhance programme impact and engagement.
People Management
-
Provide supportive leadership to the Fundraising & Communications Officer and wider team.
-
Manage one permanent Social Media consultant and two project based communications and design consultants.
-
Contribute to recruitment, onboarding, performance management, and workforce planning.
-
Foster a positive, collaborative team culture aligned with Reef-World’s Culture of Care.
General
-
Promote organisational values, effective communication, and healthy working practices across the remote team.
WHAT WE’RE LOOKING FOR
We are seeking a dynamic, hands-on Fundraising and Communications Manager to join our remote, globally distributed, and diverse team. The ideal candidate will combine strategic thinking with practical expertise in fundraising and multi-channel communications, able to work relatively independently to build strong relationships, inspire colleagues, and deliver high-impact outputs. You will help Reef-World grow its reach, secure sustainable income, and amplify our mission to protect coral reefs and coastal ecosystems worldwide. You’ll be open to new experiences and adventures and be adaptable and flexible.
The following outlines the essential and desirable skills and experience for this role.
SKILLS AND EXPERIENCE
Essential
-
Proven success in managing fundraising across multiple income streams to deliver income growth with specific experience developing major donor or corporate partnership programmes.
-
Strong communications skills, with experience delivering multi-channel content (web, social, newsletters) and maintaining brand consistency.
-
Ability to build and steward positive relationships with donors, partners, media, and stakeholders.
-
Experience coordinating or line-managing staff, consultants, volunteers.
-
Excellent strategic, organisational and planning skills with the ability to manage multiple priorities and track performance.
-
Experience in monitoring and managing income and expenditure.
-
Experience of developing and managing fundraising targets
-
Strong written and verbal communication skills.
-
Understanding of fundraising regulations, GDPR, and ethical best practice.
-
Experience using CRM systems for donor/supporter management.
-
Understanding of the needs of a small charity and willingness to carry out both more basic administrative work and more high-level strategic tasks
-
Ability to work independently and collaboratively within a remote, international team.
Desirable
-
Success in securing multi-year grants, multi year corporate partnerships or developing new income streams.
-
Experience working with media, PR, or digital analytics.
-
Familiarity with marine conservation, environmental NGOs, or responsible tourism sectors.
-
Experience managing external agencies or creative freelancers.
-
Knowledge of design or content tools (e.g., Canva, Adobe Suite).
-
knowledge of Google Workspace tools.
-
Experience of working in remote teams.
Reef-World believes that a team with diverse experiences and backgrounds generates richer discussions and more nuanced thinking that will magnify our conservation impact. We strive to be an inclusive workplace where everyone feels welcome and respected. We are an equal opportunity employer and welcome applications from anyone, from anywhere, with the required skills and experience: whatever their background or location. We actively encourage applications from those whose identities reflect the diversity of the communities and networks we serve and whose identities are traditionally underrepresented in the conservation sector.
BENEFITS
Holiday entitlement
30 days a year.
Flexible working
The Directors are based just outside Bristol, UK and we have a field office in Dauin, Negros Oriental in the Philippines. As an international team working across time zones, our working policy is flexible and hybrid.
Pension
For all employees, we pay a minimum of 3% of your qualifying earnings per month (over £6,240). For UK employees, you’ll pay a minimum of 5% of your qualifying earnings per month.
Culture of Care
As an organisation, we are invested in the personal and professional long-term success of our Reef-World team. Reef-World’s vision for a Culture of Care embodies a collection of support mechanisms aimed at enhancing the well-being of our team and enabling each of us to properly care for ourselves, our teammates and our network. These include -
-
Access to a team coach
-
Access to personality type tool analysis for yourself and your team
-
Reflection days - dedicated time to reflect on your successes and takeaways
-
Personal Development days, with a small budget to ease you in (think training, new books, new classes, experiences)
-
Dedicated, and respected, focus time throughout your working week
-
Exemplary and effective internal communication mechanisms
-
We are a parent and family friendly organisation, our Directors work flexibly around their children.
-
Reef-World is a safe space for everyone. We especially want to make sure we are a safe space for LGBTQIA+ people, neurodivergent and disabled individuals, and racialised communities. We’re constantly learning to make sure everyone feels welcome here.
Staff
A small, friendly and ambitious team. Read more about our staff team and Trustee board.
“The Reef-World Foundation is a phenomenal place to work where everyone's contribution is valued and our team is able to punch well above our weight in terms of conservation impact. It has been an absolute pleasure to contribute to Reef-World's output for the last 3.5 years.” - James Greenhalgh, former member of staff and now Trustee
“Working at The Reef-World Foundation is an inspiring journey. Beyond professional growth, being part of a team actively engaging in marine conservation and witnessing efforts to protect our oceans make each day at Reef-World rewarding. It's a privilege to contribute to an organisation making a real difference in preserving our planet's marine ecosystems. The inclusive team and culture of care create a dream work environment!” - Joyce Yang, former member of staff
“I consider myself incredibly fortunate to be part of the Reef-World Foundation, my time here has been a catalyst for both my professional and personal growth. Collaborating with passionate individuals sharing the common goal of protecting our marine ecosystems, particularly the coral reefs, has been an extraordinary journey. Moreover, the organisation's culture of genuine care surpasses expectations, something for which I am very grateful. In all honesty, working with Reef-World has been the highlight of my career, and I've never been happier professionally.” - Erin Canto, current member of staff
“It's inspiring and motivating to work with everyone in the team who truly believes in our work — working together towards the organisation's mission to have a global conservation impact. Reef-World has given me the opportunity to grow professionally and personally in the field of marine conservation, and I am truly grateful for that. I am very honoured to be part of this inspiring team that walks the talk!” - Teresa Moh, former member of staff
Reef-World’s Core Values
-
We empower our colleagues, our stakeholders, our partners and our supporters to have conservation impact.
-
We collaborate. Our approach is not competitive - the more we collaborate, the stronger the conservation impact we will have.
-
We are innovative. We are not afraid to break from the norm, and use innovative approaches and technology, for conservation impact.
-
We stay optimistic in our decision making and in our approach to tackling global conservation issues.
Reef-World’s Commitment to EDI
Reef-World has incorporated an Equality, Diversity and Inclusion (EDI) framework into its recruitment processes, resulting in more than 50% of leadership positions within the organisation being held by female professionals. Additionally, we take pride in operating as a fully remote team, engaging in asynchronous collaboration across various time zones.
HOW TO APPLY
Please fill out the short application form on our website including uploading your CV and Cover Letter. (Note files should be in PDF format, max. size 20MB)
TIP: In your cover letter, don't just repeat the information in your CV. We want to hear who you are, how your experience aligns with the job requirements, and how your values and culture might align with ours.
If you are selected for an interview we will reach out to you by email to set an interview date and time. We try wherever possible to get back to applicants that have not been accepted but due to the expected volume of applications we may not have the resources. If you do not hear from us by 1 February 2026, then unfortunately we have decided not to take your application further.
Applications close: 19 January 2026 (23.59 pm UTC)
Interviews (online): Between 2 and 12 February 2026
The client requests no contact from agencies or media sales.
Our client is looking for an experienced Director of Operations to lead and oversee the organisations national operations, ensuring the highest quality of service delivery and full compliance with all contracts. This role is to support the front-line teams, push for continuous improvement and drive the organisation to grow. The Director of Operations will provide strategic leadership and share clear directions across the organisation to achieve their goals. As a member of the executive team, you will support set organizational strategy, lead operational improvement and credible operational leadership to the CEO, Board of Trustees and external stakeholders.
You will be leading the operational performance of their services nationwide, to ensure the standard is consistent with their expectations, effective performance management and successful contract delivery which aligns with their financial targets. Provide national leadership of all services with a solid performance against KPI’s as well as ensure adherence to organizational governance frameworks, supporting their development and improvement. Your goal must be to embed a culture of reflective practice, continuous improvement and ongoing professional development. Lead to the resolution of complex complaints and act as a senior representative for our client at strategic meetings with partners, commissioners and donors. It is vital that you build strong relationships with staff, volunteers, service users and key stakeholders.
You must have significant leadership skills within a multi-site service organisation, proven ability to deliver high-quality services that align with organizational values and demonstrate experience managing operational budgets. It is advantageous if you pose strong experience overseeing national service standards, contract delivery and regulatory compliance. We are looking for a candidate who is driven by values, integrity and resilience. A leader who develops a culture of mutual respect and teamwork, maintains calm and focuses on solutions under great pressure.
Diversity:
Our client is committed to equality of opportunity and celebrating diversity and they take great care to ensure that their actions as an employer reflect their ethos.
They particularly encourage applications from protected characteristic(s), who are currently under-represented within the organisation. They are committed to human rights and creating equitable fair environments they welcome people from all backgrounds regardless of race, gender, gender identity, religion, sexual orientation, responsibilities for dependents, age or physical/mental disability.
Our client is a member of the Disability Confident Scheme, a signatory of the Mindful Employer Charter and they currently hold the Investors in People (IiP) Silver Award. They are also an accredited Living Wage Employer.
Safeguarding:
Safeguarding is a term used in the United Kingdom and Ireland to describe measures to protect the health, well-being and human rights of individuals, which allow people – especially children, young people and vulnerable adults – to live free from abuse, harm and neglect.
Our client believes everyone regardless of sex, age, gender identity, disability, sexual orientation, ethnic origin, religion or other diversities has a right to be protected from all forms of harm and abuse, including harassment, bullying, and exploitation.
They are committed to providing a healthy and safe working environment for our staff and volunteers and committed to safeguarding anyone we engage with through their work and the services they provide
To achieve this, they have a robust safeguarding children’s and adults policy, procedures and guidance in place, designed to help protect everyone who comes into contact with our client and to provide staff and volunteers with the knowledge to support people when being subjected to any form of abuse.
To ensure staff and volunteers uphold the highest standards in safeguarding practice, our client complies with the statutory legislative requirements and guidance that seeks to protect children, young people and vulnerable adults. In order to meet this responsibility, they follow a rigorous selection process to discourage and screen out unsuitable applicants throughout their recruitment process.
We’re looking for an exceptional Head of Management Accounts to lead our financial planning and analysis function and ensure our budgeting, forecasting and reporting processes deliver accuracy, insight and long-term financial sustainability. You’ll shape and develop the management accounting team while leading business partnering activity and strengthening financial understanding across the organisation.
The Role:
- Lead the Trust’s financial planning, budgeting, forecasting and reporting processes, ensuring accuracy, transparency and long-term financial sustainability.
- Act as a strategic financial partner to senior leaders, providing insight, analysis and recommendations that inform strategic and operational decision-making.
- Oversee financial management across all directorates, including cash flow, reserves and investment planning, ensuring alignment with organisational priorities and risk appetite.
- Support the CFO in the preparation of financial reports and presentations for trustees, funders and other external stakeholders.
- Lead the monthly management accounts, year-end process, audit activity and statutory reporting, ensuring compliance and timely delivery.
- Develop and embed a strong business partnering culture, building financial capability, confidence and accountability among budget holders and project leads.
- Drive the continuous improvement of management accounting processes, reporting and controls to enhance efficiency, consistency and data integrity.
The Candidate:
We are looking for candidates who have the following:
- CCAB qualification (CIMA, ACCA, ACA or equivalent international qualification).
- Proven experience leading management accounting and financial planning teams in a complex charity or commercial organisation.
- Significant experience developing and reviewing monthly management accounts, including reconciliations, variance analysis and forecasting.
- Excellent understanding of finance systems and data flow across diverse systems, including CRM integration.
- Demonstrable experience supporting restricted fund budgeting and monitoring, and financial partnering with fundraising or project-based teams.
- Excellent communication and stakeholder management skills, with the ability to influence and challenge constructively.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave - 25 days + bank holidays (pro rata for part time)
- Buy and Sell Annual Leave
- Enhanced Parental Pay
- Employee Assistance Programme
About Us: The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will be held via Microsoft Teams.
The client requests no contact from agencies or media sales.
We’re looking for a PWP or Low Intensity Psychological Worker who will support survivors and their loved ones with evidence-based low intensity interventions.
You’ll play a key role in supporting clients, managing communications, and assisting with volunteers. You will work closely with our Community Development and Criminal Justice Services Practitioners to ensure survivors have access to proper support. All staff have a Thematic Leadership area to expand the organisation’s knowledge in areas impacting male survivors and their loved ones.
You’ll be a qualified and experienced practitioner working with trauma with a background of mental health and engagement. We’re especially keen to hear from people with experience in working with men, sexual harms and their loved ones, but we value transferable skills too. If you’re passionate about creating a society where no male survivor is left behind, this could be the role for you.
Why Join Us?
- A competitive salary.
- Annual leave package with incremental rises plus bank holidays.
- Company sick pay.
- Birthday annual leave.
- Monthly clinical supervision.
- Pension contribution.
- A range of discount and benefit programmes.
** Please Note, all Job Descriptions are currently pending review **
Apply by sending your CV and a short supporting statement (max 2 pages).
In your supporting statement, we want you to answer these two questions:
How can your experience support male survivors to thrive?
How do you meet the role profile?
Ensure you answer ALL elements in your CV or supporting statement.
Interviews are expected to take place on 11th and 12th February; we reserve the right to interview and close the recruitment process early if satisfactory applicants.
By applying for any of the above roles, you confirm that you have read and agree to our Privacy Notice
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are delighted to be partnering with The Ehlers-Danlos Society, a global organisation that puts people with Ehlers-Danlos syndromes (EDS) and hypermobility spectrum disorders (HSD) at the centre of everything they do. Their mission is to help the world understand these conditions better, accelerate research, and provide education that truly changes lives.
The organisation is looking for an innovative and strategic Learning & Education Director to lead and grow the Society’s global education portfolio. In this role you will give direction and shape long-term learning strategies, educational initiatives, inspire multidisciplinary teams, and ensure every program reflects scientific rigour, and the lived experience of the EDS/HSD community.
To succeed in this role, you’ll bring:
- Bachelor’s degree (required) and advanced degree or diploma (PGCE, Master's or PhD (preferred) in Education, Healthcare, Public Health, Instructional Design, or related field.
- Significant leadership experience in healthcare and medical education, with a track record of overseeing learning portfolios.
- A deep understanding of healthcare education and evidence-based learning principles.
- The ability to communicate complex medical or educational concepts clearly and confidently to diverse audiences.
- Experience and network with clinicians, academic institutions, research bodies, and advocacy groups.
If you want your work to directly influence how healthcare professionals understand, diagnose, and support people living with EDS and HSD, bridging knowledge gaps and raising the standard of care worldwide, then this is the role for you!
For more information, please contact Katherine Anderson-Scott, Executive Director, Charisma Charity Recruitment. Applications should be submitted via the Charisma website and include your CV and a supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, or any other category protected by law.
The Ehlers Danlos Society asks every successful candidate to give their consent for us to obtain two written references, consent to a DBS check, and to provide us with documentary proof of qualifications. Any offer of employment will be conditional on these requirements being satisfactory.
Location: Fully remote (UK-based), with occasional travel
Closing date: 19 January 2026
Charisma vetting interviews will need to be completed by close of play on the 27 January in preparation for shortlist submission on the 28 January.
Interviews with The Ehlers-Danlos Society:
- 1st stage interviews: w/c 9 February 2026
- 2nd stage interviews: w/c 16 February 2026
Please note: the chosen candidate will need to be available to attend the annual retreat on 16 March 2025 (this can be attended while the candidate is serving notice. All expenses will be paid, however, if the chosen candidate subsequently withdraws and doesn’t join The Society, the candidate will be expected to reimburse the organisation).
The National Gallery is looking for an experienced Project Manager to lead the delivery of the upcoming major capital projects at the National Gallery. This is an exciting opportunity to contribute to a major capital project that will have a lasting impact on the Gallery’s future.
The successful candidate will have a proven track record in managing complex capital projects and a strong understanding of heritage environments and design quality.
This is a full-time, fixed-term contract for up to 36 months. The role is primarily on-site (4–5 days per week), with some flexibility. Full attendance will be required during key project phases.
For more information, please refer to the attached job pack and explore the benefits we offer.
The client requests no contact from agencies or media sales.
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.
We have more than 25,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely. Our members are part of geographical branches and Special Interests groups.
We are looking for an experienced and legally qualified Legal Assessor to join BABCP in a senior role supporting our complaints and disciplinary framework. This is a key leadership position, providing expert legal and procedural advice to BABCP Panels, supporting the Complaints Team, and ensuring that complaints and disciplinary processes are conducted with fairness, consistency and integrity.
You will play a central role in maintaining public confidence in BABCP’s regulatory processes. This includes advising on law, procedure and evidence, overseeing casework quality, supporting hearings and panels in real time, and leading a multidisciplinary complaints team. The role would suit a confident legal professional with regulatory or disciplinary experience, strong leadership skills and a commitment to upholding professional and ethical standards.
The role is initially temporary for a 12-month period however, there is the possibility of it becoming permanent.
What you’ll be doing
- Providing legal and procedural advice to BABCP Panels and the Complaints Team, ensuring compliance with BABCP Complaints and Disciplinary Procedures.
- Advising Panels on matters of law, procedure, evidence, human rights and equality, ensuring adherence to the principles of natural justice and procedural fairness.
- Providing clear, real-time procedural advice during hearings and panel meetings.
- Reviewing complaints and case files to determine BABCP remit and potential breaches of BABCP Standards of Conduct, Performance and Ethics.
- Overseeing casework quality, progress and compliance with BABCP policies, PSA standards and accreditation requirements.
- Ensuring investigations and outcomes are proportionate, consistent and aligned with best practice.
- Reviewing or drafting determinations, recommendations and legally robust outcome letters, with appropriate references to legislation and case law.
- Liaising closely with the Complaints Team, including the Complaints Coordinator, Complaints and Resolution Manager, Legal Clerk, Presenting Officer and others to support effective case preparation, including evidence and witnesses.
- Line-managing the Complaints and Resolution Manager(s), Complaints Coordinator and Legal Clerk, or other staff within the complaint team, including supervision, appraisal, workload allocation and professional development.
- Providing leadership that supports continuous improvement, high standards of service and effective team working.
- Supporting the development, review and implementation of BABCP complaints and disciplinary policies, procedures and guidance.
- Delivering training to Panel Members and staff on legal, procedural and regulatory matters.
- Supporting governance arrangements and the work of the Standards and Ethics Committee.
- Ensuring compliance with data protection, confidentiality, equality and safeguarding requirements.
- Monitoring compliance with legal, ethical and regulatory standards and proactively identifying areas for improvement.
- Taking accurate minutes where required and undertaking ad-hoc governance and compliance duties as necessary.
What we’re looking for
- Qualified lawyer in England and Wales (Solicitor, Barrister or Chartered Legal Executive), regulated by a recognised professional body (SRA, BSB or CILEx Regulation).
- Proven experience working in a legal, regulatory or disciplinary context.
- Experience of UK regulatory, disciplinary or tribunal processes, including complaints handling or professional misconduct investigations.
- Experience managing, supervising and developing staff, including performance management and professional development.
- Demonstrable team leadership experience.
- Strong legal drafting, analytical and written communication skills.
- A strong understanding of data protection, confidentiality and professional ethics.
- Sound knowledge of human rights legislation, equality law and safeguarding principles in regulatory or disciplinary contexts.
- Strong IT skills, including Microsoft 365.
- Ability to work effectively within a multidisciplinary team and to give and receive constructive feedback.
- At least five years’ post-qualification experience (PQE) (desirable).
- Experience working with professional regulators (e.g. HCPC, GMC, NMC or other PSA-accredited registers) (desirable).
- Experience within psychotherapy, counselling or mental health regulatory environments (desirable).
How to apply
Send an up-to-date CV and covering letter no more than two pages no later than 11th January 2026. Interviews will be likely held within w/c 26th January 2026.
The covering letter should set out how you would meet each of the criteria from the person specification that are marked “Application”.
If you have not heard from us by 22nd January 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.
The client requests no contact from agencies or media sales.