Operations Manager

WHO WE SUPPORT

At SEO London, our mission is to support those who are most underrepresented in the industries we work with, particularly individuals from low socioeconomic backgrounds. 

The Role

Responsibilities and Accountabilities

1. Supplier & Contract Management

• Maintain and continually improve the organisation’s central supplier list.
• Oversee renewal cycles managed by account owners and ensure timely decision making.‑making.
• Manage all office based supplier relationships and coordinate contract renewals.‑based supplier relationships and coordinate contract renewals.
• Manage some SEO London digital service suppliers (e.g., videoconferencing tools, analytics platforms, IT services, productivity licences, and password management solutions) including renewals and monitoring.‑conferencing tools, analytics platforms, IT services, productivity licences, and password‑management solutions) including renewals and monitoring.
• Oversee organisational insurance policies, including renewals and compliance checks.
• Manage mobile phone contracts.

2. Office Operations & Facilities

• Manage office building operations including maintenance, health and safety processes, fire safety equipment, alarm systems, door access, signage and the creation of staff ‘how-to’ guidance - liaising with landlord and managing agent where necessary
• Oversee office services including telephony systems, printing services and general operational infrastructure.
• Manage office supplies ordering and stock level coordination.‑level coordination.
• Lead on management of physical assets including phones, laptops and related equipment.

3. Digital Systems & Information Management

• Maintain the organisation’s intranet and liaise with internal page owners to ensure content accuracy.
• Monitor and manage incoming enquiries via the main information inbox, ensuring appropriate triage and referrals.
• Lead the SharePoint cleanup project for 2026 and act as the operational owner for ongoing digital workspace organisation.‑up project for 2026 and act as the operational owner for ongoing digital‑workspace organisation.

4. Compliance, Risk & Safeguarding

• Coordinate phishing and digital security training reviews for the annual training cycle.
• Manage DBS checks and three year renewals, including coordinating processes for staff, schools related activity, and Board of Trustees safeguarding compliance.‑year renewals, including coordinating processes for staff, schools‑related activity, and Board of Trustees safeguarding compliance.
• Track completion of organisational compliance training and follow up with teams as required.
• Lead the review and ongoing improvement of business continuity and crisis management procedures.‑management procedures.

5. Internal Communications & Governance Support

• Contribute operational updates and insights to weekly full team meeting materials.‑team meeting materials.
• Provide scheduling, coordination and administrative support for Board and Committee meetings.
• Support the organisation of staff led groups including oversight of budgets, monitoring activities, attendance and feedback collection.‑led groups including oversight of budgets, monitoring activities, attendance and feedback collection.

6. Events & Staff Experience

• Support organisation of the annual staff away day, including planning, logistics, and post event evaluation.‑event evaluation.
• Deliver HR/office induction for new staff to ensure smooth onboarding into systems, processes and culture.

Person Specification

Skills, experience and knowledge

Essential

·       Experience managing supplier relationships and contract renewal cycles.

·       Knowledge of office operations and facilities management, including maintenance and health & safety.

·       Experience managing physical assets (e.g., laptops, phones).

·       Demonstrated ability to maintain intranet and other digital workspace systems.

·       Awareness of organisational compliance processes.

·       Experience delivering operational or systems-based inductions.

·       Experience managing safeguarding-related checks and renewals

·       Exposure to business continuity or crisis-management processes.

Desirable

·       Experience coordinating training cycles.

·       Experience supporting staff-led groups and feedback processes.

·       Experience supporting governance or committee meetings.

·       Experience organising staff events or away-days.

·       Ability to undertake small maintenance tasks and/or source contractors

Behaviours

·       Highly organised, detail-oriented and proactive.

·       Discreet and trustworthy with confidential information.

·       Excellent written and verbal communication.

·       Practical and solutions-focused.

·       Collaborative and approachable

What we offer?

·       Annual Leave: 28 days + Bank Holidays – pro-rata.

·       Enhanced Family Friendly Policy.

·       Flexible working and a lovely office space by Borough Station.

·       Benefits:

o   Employee Assistance Programme

o   And more…