Service development manager jobs

Weekly hours: 37.5 hours – weekdays and weekends

Join Us as a Housing Support Worker – Make a Real Difference in Young Lives

At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence.

This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future.

What you’ll be doing
In this role, you’ll support young people to develop the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. You’ll help create a safe, non-judgmental environment where they feel empowered and respected. By bringing your own passions, whether in music, art, sports, or other interests, you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time.

What we’re looking for
We need someone who:

• Connects easily with young people, especially those who’ve faced trauma, mental health challenges, or substance misuse.
• Is creative and confident in engaging young people, whether through music, sports, art, or other interests.
• Can work independently and as part of a team, managing a caseload and supporting residents with budgeting, benefits, and housing options.
• Has strong communication and IT skills, and ideally some knowledge of safeguarding, support plans, or key working.
• Brings transferable experience from youth work, education, housing, or similar sectors.

Why join us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What you’ll get

• Up to 25 days’ annual leave
• Flexible benefits including healthcare, dental, and discounts.
• 4x Life Assurance and up to 10% pension contribution.
• Professional development, including funded apprenticeships.
• Two paid volunteering days each year.
• Family-friendly policies and a supportive team culture.

Please read before applying
This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key.

We’re reviewing applications as they come in, so you might hear from us before the closing date, keep an eye on your inbox and your phone! 

Closing date: 18th January 2026 at midnight.

Interviews will take place between 19th January to 24th January 2026.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

Mesothelioma UK is seeking a passionate and organised Community Fundraising Assistant to help grow our presence and impact across the East Midlands.

Working closely with the Community Fundraising Manager, this role plays a vital part in building meaningful, long-term relationships within local communities to raise awareness of mesothelioma and generate vital income through fundraising, community events, corporate support and partnerships.

You will support the development and stewardship of community fundraisers, volunteers, groups and businesses. You’ll act as an ambassador for Mesothelioma UK across the region, representing the charity at events, meetings and presentations, while providing excellent supporter care and administrative support.

This is an exciting opportunity for someone who enjoys building relationships, supporting others to fundraise, and making a real difference within communities, while contributing to the growth of a national charity within the East Midlands.

The role is offered on a full-time, fixed-term basis for an initial period of 18 months, with the possibility of extension.

We are delighted to be supporting a prestigious London-based higher education institution in their search for a Deputy Academic Registrar (Data and Systems) to join their Student and Academic Services team. This is a full-time, temporary role running for up to 4-months.

This is a fantastic opportunity for an experienced higher education professional with expertise in student data management and systems to play a strategic role in shaping services and ensuring compliance with external reporting requirements.

Key Responsibilities for this role include:

• Leading on the management and optimisation of the student record system (SITS) to support business processes, student administration, and reporting.
• Overseeing the preparation and submission of statutory student data returns to external agencies such as HESA and OfS.
• Ensuring robust data quality processes and providing detailed analysis to support operational and strategic decision-making.
• Managing and developing the Student Data and Management Information team, fostering a collaborative and high-performing environment.
• Acting as the institutional lead for student systems, providing expert advice, training, and documentation for users.
• Representing the institution at external meetings and user groups, and monitoring sector developments to ensure compliance and best practice.

To be considered for this position, you should possess:

• Deep understanding and experience of Higher Education Registry services.
• Substantial experience in student systems and data management within higher education.
• Extensive knowledge of statutory returns and regulatory requirements (e.g., HESA, OfS).
• Strong leadership and team management skills, with experience delivering data and systems projects.
• Excellent communication and influencing skills, with the ability to engage stakeholders and drive change.
• High-level technical skills in student databases and related applications; experience with SITS is desirable.
• Strong planning, organisational, and problem-solving abilities.

If you're a strategic thinker with a passion for data integrity and system optimisation, we'd love to hear from you.

Please apply below and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Aerospace Bristol is where imagination takes off.

Based on the historic Filton Airfield, where a community began and an idea became an industry, our purpose is to inspire, educate and connect people through the legacy of aerospace in Bristol.

Aerospace Bristol are looking for a commercially astute and visitor focused leader to be our first Chief Operating Officer. This is an important role overseeing the day-to-day running of the museum and site and leading some of the organisation’s core business functions, including finance, commercial and operations. The post holder will develop a motivated staff and volunteer community, continuously seeking to improve the quality of the visitor offer and increase the commercial success of the museum.

Aerospace Bristol has an ambitious commercial strategy and the Chief Operating Officer will play a critical role in its delivery and continued development, drive income generation through all commercial areas including events and venue hire, tickets sales, visitor income and retail.

How to Apply

To apply for this role, please submit your CV and a cover letter outlining why you would be suitable for the position.

Closing date for applications is 25 January 2026.

Shortlisted candidates will be invited to interview on 9 or 10 February.

The interview process will include a structured Q&A, and candidates will also be asked to prepare a short presentation on ‘What you would tackle first and how you would drive lasting change’. This is an exciting opportunity to showcase both your strategic thinking and your ability to drive impact from day one.

We are committed to creating an inclusive and diverse workplace. We welcome applications from people of all backgrounds and experiences and are proud to be an equal opportunities employer. If you require any reasonable adjustments during the recruitment process, please contact us and we will be happy to discuss your needs.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

In this role you will be leading on content, managing the calendar and working with our wider teams on the planning and delivery of Marie Curie campaigns including the Great Daffodil Appeal and the Nobody Should Die in Poverty campaign. This role is vital to the organisation; collaborating with colleagues and key stakeholders across the charity to bring our brand, our services, and our mission to life online. 

You will be responsible for:   

• Channel management and reputation: you will manage daily content across Twitter, Facebook, Instagram, Tik Tok and other social platforms with a combined audience of nearly 800,000 followers.  

• Social media strategy: you will also be responsible for the development of social media strategy for key campaign activity, e.g. Great Daffodil Appeal, National Day of Reflection, and brand campaigns, as well as ensuring social media is integrated into wider communications and marketing plans.  

• Content creation: leading on content across our national channels, you will work with colleagues in the PR, Content and Creative teams to plan and develop daily content.  

• Budget management and paid activity: you will lead on our organic paid strategy, working closely with our Digital Marketing Manager, and liaise with external agency on a weekly basis to review and refine our approach. You are the budget holder for this activity, including decision making to optimise best performing content and to maximise reach and engagement.  

• Regional strategy: you will lead on our regional social media strategy reflecting our aim to become a place-based organisation, working with key stakeholders across the nations, to ensure our local presence is engaging, vibrant and complements our national activity.  

Key Criteria: 

• An experienced social media expert to bring insight, passion, and talent to the organisation and team.  
• Experience of social-first content development, across Instagram, Facebook, Twitter, Tik Tok, Linkedin and Youtube. 
• Charity Experience in managing high profile campaigns 
• Proven ability in using data measurement and insights to improve and optimise social performance. 
• Proven track record of developing, managing, and growing successful online communities 
• A degree is not essential for this role however we expect you to have previously: 
• Created, developed and delivered social media strategy and plans (including managing content, engagement, platform development and listening tools). 
• Managed a variety of key stakeholders, including leading on strategy in devolved nations where appropriate 

Please see the full job description

Application & Interview Process

• As part of your online application, you will be asked for a CV. Review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: Sunday 18th January 2026 

Salary: £36,900 - £41,000

Contract: 6 month contract

Based: Homebased, can be based in London with regular travel to London Office

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments.  Please email any requests to

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

Head of Human Resources

We are looking for an experienced and values-driven Head of HR to join a pioneering organisation making a lasting difference to the lives of care-experienced young people.

You will be working for a charity that transforms the lives of care-experienced young people. Your passion for staff development, wellbeing, and organisational culture will make a significant contribution to the charity’s overall mission.

Position:  Head of Human Resources

Location: Hybrid – London Waterloo office
Salary: Up to £45,000 per annum (pro rata to 3 days per week)
Contract: Permanent
Hours: 22.5 hours per week (3 days)
 

Closing Date: Sunday 18th January 2026 at 11.59pm

About the Role

The Head of HR plays a pivotal role in fostering a workplace where every member of staff feels valued, supported and recognised for the impact they make. You will lead the organisation’s people strategy, ensuring wellbeing, professional growth and inclusive practice are embedded at every level.

By championing a positive organisational culture, staff development and ensuring effective HR systems and processes, you will enable staff to thrive and deliver their best work for the young people we serve.

This is a senior, standalone HR role, working closely with the CEO, leadership team and line managers, and acting as the main point of contact with our external HR support service.

Main Duties and Responsibilities

• Lead Learning & Development and wellbeing initiatives
• Oversee Equality, Diversity and Inclusion practice
• Provide expert HR advice to managers
• Manage HR data, reporting and workforce insights
• Support reward, recognition and induction processes
• Act as main contact for external HR support
• Lead on HR policy and Health & Safety (excluding safeguarding)

About You

You will be an experienced HR professional who is confident operating at both a strategic and operational level. You will bring sound judgement, empathy and clarity to complex people matters, and enjoy working collaboratively in a small, mission-driven organisation.

You will be organised, proactive and comfortable managing multiple priorities, with a strong commitment to inclusive practice and staff wellbeing.

Experience, Qualifications and Skills

Essential:

• Experience of managing an HR function
• Experience of developing and implementing HR processes and initiatives
• Up-to-date knowledge of employment law and risk management
• Excellent written and verbal communication skills
• Budget management experience
• Ability to manage multiple priorities and work to deadlines

Desirable:

• CIPD Level 7 or equivalent
• Experience working with vulnerable young people or in the charity sector

If you are passionate about creating inclusive, supportive workplaces and want to play a key role in enabling a dedicated team to transform young lives, we would love to hear from you.

To apply, you will be asked to submit your CV along with a covering letter detailing how your skills, motivation and experience meet the requirements of the role.

You may have experience in roles such as: Head of HR, HR Manager, People Manager, HR Business Partner, Senior HR Advisor, People & Culture Manager, HR Lead, or Human Resources Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Role Purpose:

The Clinical Director will provide strategic clinical leadership to the Restraint Reduction Network, ensuring that all initiatives, standards, and practices align with evidence-based approaches, human rights principles, and the goal of reducing restrictive practices across education health and social care settings. This role will champion best practice, influence policy, and support the implementation of RRN Training Standards nationally and internationally.

This role will also include delivering training, audits, working on projects that reflect areas of expertise and supporting organisations to restrictive practices through six core strategies.

Role Summary

· To be the clinical lead for RRN including leading our work supporting providers to improve via the six core strategies.

· To provide clinical leadership for the RRN  Partners Programme through acting as lead RRN consultant and delivering programmes.

· Working with the Director of Organisational and Workforce development to ensure programmes are effective and contemporary and evolves as practice evolves and improves with feedback

· Providing collaborative leadership of RRN in leading a restraint reduction movement across the British Isles and leading our RRN members community.

· Work with members of RRN Senior leadership team and board of trustees to ensure RRN is both sustainable and impactful in line with charities purpose

· Support RRN manager and associates to develop a range of resources ensuring that all RRN resources are:

o evidence based (linking with academics and universities)

o co-produced (with people with lived experience of restraint)

o protects human rights (linking with human rights organisations)

· Support and contribute to the continuous improvement of the RRN training standards and RRN Practice Leadership Diploma

· Act as an ambassador and spokesperson for the RRN, ensuring positive relationships with key stakeholders including charities, civil servants, professionals, academics and people with lived experience

· Ensure RRN develops its reputation as leaders in restraint reduction nationally and internationally and ensure internal culture reflects trauma informed practice we promote

· Work collaboratively with CEO to ensure clear strategy and internal culture reflects trauma informed practice we promote

· Ensure all resources and work undertaken by RRN reflect best practice in co-production with people with lived experience of restraint

· Supporting RRN associates with lived experience with clear expectations of their role and putting in person centred processes to minimise the impact of trauma through the direct work they do  for RRN and the interaction with the organisation.

· Contribute to the development of a Community of Practice

Key Responsibilities:

Strategic Leadership

• Lead the clinical vision for restraint reduction across education, health and social care, ensuring alignment with RRN’s mission and values.
• Provide clinical leadership in ensuring all RRN activities are trauma informed and people with lived experience are provided with support then need to minimise risk of retraumatising.

Policy & Standards

• Ensure RRN Training Standards and resources are co-produced, remain current, evidence-based, and compliant with legal and regulatory requirements.
• Contribute to national and international policy development on restraint reduction and restrictive practices.

Quality & Improvement

• Drive continuous improvement initiatives, including audits, research, and evaluation of restraint reduction strategies.
• Monitor and report on clinical outcomes and impact measures related to restraint reduction.

Stakeholder Engagement

• Build strong relationships with NHS Trusts, social care providers, special schools, regulators, and self-advocacy groups.
• Promote co-production with people with lived experience of restraint and their families.

Education & Workforce Development

• Support the development and delivery of RRN Diploma
• Provide clinical leadership for webinars, conferences, and professional development initiatives.

Research & Evidence

• Collaborate with academic partners to advance research on restraint reduction and disseminate findings.
• Ensure all RRN resources are evidenced based reflecting best practice from both research and people with lived experience.

About GISF

The Global Interagency Security Forum (GISF) is a member-led NGO network working to strengthen security risk management across the humanitarian and development sectors. With over 140 member organisations, GISF provides resources, convening spaces, and expertise to help keep aid workers safe.

About the role

The Administration and Finance Officer plays a critical role in ensuring the smooth and efficient functioning of GISF’s operations. This role combines core administrative responsibilities with day-to-day financial support, including grant-related bookkeeping, staff timesheet coordination, and invoice tracking. Training will be provided on financial tasks, though some experience is welcome. This role would suit someone looking for flexibility across their week- a suitable working pattern can be negotiated with the successful candidate.

Key responsibilities

Administration & Operations

• Provide day-to-day operational support to the GISF Secretariat,
• Coordination with outsourced service providers (e.g. IT, legal, finance, audit).
• Maintain and update GISF’s policies systems to support efficient operations.
• Manage the GISF office space in London.
• General HR duties, including support to recruitment processes, leave-tracking and onboarding of new staff and consultants.
• Assist with travel bookings, venue arrangements, and logistics for meetings as well as GISF-led external events.
• Administrative support to the board of directors.

Finance

• Support day-to-day financial processes, including coordination of supplier payments and processing staff expense claims.
• Oversee basic bookkeeping functions, including coding of expenses to relevant grants and cost centres.
• Maintain financial records and assist in the preparation of financial reports for donors and management.
• Liaise with GISF’s external accountants or financial service provider to support timely and accurate reporting.
• Coordinate the collection and consolidation of monthly staff timesheets, ensuring correct allocation to grants/projects.
• Prepare and issue invoices; monitor payments and follow up with members as needed.

Person specifications

• Strong organisational skills, with the ability to manage logistics, competing priorities, and multiple deadlines.
• Demonstrated experience supporting administrative processes such as scheduling, travel booking, document management, and coordination with external service providers.
• High attention to detail, particularly in maintaining accurate financial and administrative records.
• Confidence working with budgets, invoices, expense tracking, and basic bookkeeping tasks (training can be provided).
• Highly proficient in Microsoft Office (especially Excel and Word) and comfortable learning new systems quickly.
• Experience using digital tools such as CRMs or accounting platforms (e.g., Salesforce, Xero) is desirable.
• Strong written and verbal communication skills, with the ability to prepare clear emails, documents, and reports.
• Ability to work independently, exercise sound judgement, and escalate issues appropriately.
• Professionalism, discretion, and the ability to handle sensitive or confidential information (e.g., HR records, board materials, donor-linked financial data).
• Strong interpersonal skills and a service-oriented approach when supporting colleagues, members, and partners.
• Ability to work accurately under pressure and maintain consistency in routine tasks such as timesheet consolidation and invoice tracking.
• A problem-solving mindset, with the ability to suggest and implement improvements to administrative or financial processes.
• Comfortable working in a hybrid or remote environment and managing workload with limited supervision.

What we offer

• 25 days of annual leave increasing annually after 2 years, up to a maximum 30 days (plus bank holidays)
• Office shutdown between Christmas and New Year
• Employer Pension contributions
• A focus on professional development, including access to overseas events, workshops, and training

How to apply

Application is by submission of a CV and cover letter, contact details can be found in the attached document.

The cover letter should be no more than two pages, and explain why you are interested in this post with GISF and how your skills and experience make you a good fit.

Closing date: 16 January 2025 (applications reviewed on a rolling basis)

This post is UK-based. Candidates will need to show evidence of their eligibility to work in the UK. Further information will be provided when an offer of employment is made.

Lead People Business Partner

This is an exciting opportunity for a confident and experienced HR professional who enjoys improving practice, coaching others, and ensuring managers are equipped to lead their teams well.

Position: Lead People Business Partner

Location: Remote

Salary: £45,129.36

Hours: 37 per week

Contract: 12 month fixed term contract

Closing Date: 18th January 2026

You will be working for one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support disadvantaged children and their families through delivering projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face.

The Role

The People and Culture team plays a vital role in enabling frontline services to deliver the best possible support to children, young people and families. By partnering with managers, strengthening HR practice, supporting wellbeing and ensuring colleagues feel equipped and valued, you will help create the conditions for teams to thrive. When people are supported, confident and able to do their best work, the children and families the charity serve feel the benefit. This role sits at the heart of that mission.

As Lead People Business Partner, you will play a key role in developing and enhancing the HR Business Partnering function.

Join the team and help make a difference where it matters most.

About You

We’re looking for someone who is confident, people focused and committed to developing others. You will bring:

• Experience as an HR Business Partner or HR Manager, with a strong understanding of partnering practice.
• Proven ability to coach, mentor and grow HR colleagues and managers to build capability and confidence.
• Skilled and confident handling complex ER cases with a balanced, fair and pragmatic approach.
• Strong knowledge of UK employment law and best practice in policy development.
• Experience supporting organisational change (restructures, role redesign, TUPE).
• The ability to juggle multiple priorities, stay organised and deliver to deadlines.
• Strong presentation and facilitation skills for delivering training and workshops.
• A calm, diplomatic communication style that builds trust and credibility at all levels.
• A proactive, solutions focused mindset with an eye for improvements in process and practice.
• Ability to travel independently to services across Birmingham, Wiltshire and Surrey as required.
• Most of all, you will be passionate about enabling our people to thrive so that they can deliver their very best for the children, young people and families we support.

About the Organisation

An innovative leading children's charity delivering projects to support disadvantaged children, young people, their families, and communities, working with a range of partners to provide creative solutions including children and family centres, school counselling, preschool nurseries, family support and children affected by imprisonment and offending.

Benefits include:

• Continuous professional development
• In house learning platform
• Employee Assistance Programme
• Salary sacrifice pension with employers contribution of up to 7%
• Enhanced maternity and paternity pay
• BHFS Health Cash Plan
• Life assurance 2 times annual salary
• Enhanced annual leave
• Additional paid time off at Christmas
• Flu vouchers
• Eye test reclaim

The charity is committed to making a positive impact, and we're looking for someone like you. If you're ready to take the next step in your fundraising career and make a lasting difference in the lives of those who need it most, we invite you to apply and be part of the team.

We actively encourage applications from a broad and deep range of backgrounds and experiences. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure. The organisation is a Living Wage Employer.

Other roles you may have experience with could include HR, Human Resources, Personnel, People, HR Business Partner, Human Resources Business Partner, Personnel Business Partner, People Business Partner, HR Manager, Human Resources Manager, Personnel Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

At OCD Action we have a big vision and we have decided to invest in our fundraising team to help us secure the income our organisation needs to drive our work forward.

OCD Action exists because it takes 7 years on average for people affected by OCD to get the treatment that they need. OCD is debilitating, isolating and destroys lives, but it is treatable. Sadly the wait for treatment, for too many is too long. We are working, with the OCD Community, for a time, when OCD is well understood and everyone gets the treatment and support they need when they need it. Until that day arrives, we are committed to ensuring everyone affected by OCD has access to high quality support, information and guidance.

As Senior Trust and Foundations Officer you will support the delivery of our vision by growing our portfolio of Trusts and Foundations, crafting exceptionally high quality and persuasive applications for three, four and five figure bids and managing all successful and existing grants.  

We are a small but highly effective team at OCD Action, if you join us you will work closely with our service delivery team and have the opportunity to see the impact of your work. We are looking for someone who is passionate about improving outcomes for people affected by OCD and can channel this into ambitious, creative and persuasive grant applications. This role requires someone who enjoys working with people and is adept at building networks and maintaining effective relationships. This role may be particularly suited to someone who has supported with the development of Trust applications in a larger organisation and is looking to develop their skills or to work with increased flexibility.

We aim to make working for OCD Action, work for you. We have a range of benefits including: 25 days annual leave plus 8 statutory bank holidays (pro rata for part-time roles) ensuring fair entitlement for all working patterns. Flexible working and blended home / office working is welcome, you can agree your hours, office/home pattern with your manager as long as all commitments, responsibilities and meetings are covered. We are committed to equality, diversity, and inclusion, we are actively building a team that fully reflects and best supports the OCD community. 

If you think this is the opportunity for you, please complete the application form attached. We look forward to hearing from you.

Job summary

Job title - Fundraising and Membership Officer

Responsible to - Fundraising Operations Manager

Salary - £24,645 - £26,275 FTE per annum (pro rata) 

(£19,716 - £21,020 actual)  Exact salary dependent on experience

Hours of work - Part time - 28 hours per week (0.8 FTE).  We consider part-time/job-share and flexible working requests

Annual leave - 30 days + 8 bank holidays per year pro rata

Location - This role is hybrid - split between home working and our Bristol office.  You will be required to work a minimum of 50% of your hours from the office each week.

Job purpose

This role will underpin the operation of our fundraising and membership programmes, with a mixture of public facing interactions and focused operational, database work.

Our long-standing membership scheme is an integral part of our fundraising at Action for ME, and we are fortunate to have a generous membership base of over 3,000 loyal supporters. You will be the main point of contact for our members, ensuring they feel valued and connected to our work, as well as supporting efforts to increase our current membership.

You will also be responsible for the smooth running of crucial operational processes for our membership, trading and individual giving income streams, both during fundraising campaigns and day to day. With a commitment to continuous improvement of these systems, you will help us to increase the efficiency and quality of our stewardship, retain our donors and bring in new supporters.

Key duties

Membership

• Be the main point of contact for our members and provide high quality stewardship over the phone, by email and by letter, always ensuring consistent and high-quality communication.
• Be responsible for delivering operational tasks relating to the membership scheme and improving their efficiency. Including, but not limited to, gift importing and processing, data administration, thanking members, processing renewals and sending out renewal reminders.
• Work with the Fundraising Operations Manager and our Senior Supporter Engagement Officer to monitor the performance of the membership programme and support its growth.
• Maintenance and creation of the mailing lists for our membership magazine, InterAction.  Assist with the distribution of the magazine across all channels (post, email, audio).

Individual Giving & Trading

• Ensure that gifts are processed, recorded and thanked appropriately in a timely manner; and that database records are kept up to date, in line with fundraising data regulations.
• Assisting with the administration of our Winter and Spring raffles and Lottery programme.
• Work with the Fundraising Operations Manager and the wider team to maximise fundraising potential using data and donor insights/feedback.
• Maintain a high standard of data quality and record keeping on our database, ensuring our fundraising processes and procedures are applied in line with all regulatory and governance requirements including GDPR and those of the Fundraising Regulator.
• Processing all outgoing post for the Fundraising team, including online shop orders, from our Bristol office. Complete other office-based tasks as required.  You will be required to work at least 50% of your hours from the office.
• Work alongside the fundraising team to deliver our strategy and workplans, including involvement in projects and fundraising campaigns as required.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required
• To positively promote the work and activities of Action for ME at all times
• To contribute to the team’s overall strategy delivery, annual planning and budgeting.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising & Development or the Chief Executive.
• Act as an advocate for the Charity and its work.

Person Specification

Experience and knowledge

• Demonstrable experience in building relationships with customers or stewarding supporters and donors.
• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
• Experience of using a CRM database, preferably Raiser’s Edge
• Minimum 2 years previous fundraising experience (desirable)

Skills and Behaviours

• A confident multitasker who is comfortable dealing with a variety of enquiries and managing a varied workload.
• Excellent verbal communicator, skilled in engagement, empathy and interpersonal skills.
• Excellent written communication skills including creating reports to measure progress.
• Ability to use own initiative, solve problems, work independently and to work well in a team.
•  An understanding of data protection including UKGDPR
• Strong IT skills, including the ability to use Microsoft Office, databases and web-related programmes and software.
• An understanding of ME and the impact on people affected by it (desirable).

Attitudes and values

• Enthusiasm
• Integrity
• Resilient

Key competencies

• Effective communicator
• Results driven
• Attention to detail

The Digital Communications Officer reports to the Digital Communications Manager. The post holder plays a key supporting role in communicating the work of the Trust – including its research, policy priorities, programmes, and alumni stories – to external audiences. This is a newly created role, introduced to expand our digital communications capacity and significantly grow our digital presence.

The Digital Communications Officer will work alongside the Digital Communications Manager to create, coordinate and maintain our digital output. They will need to have flexible skills across both web and social, and a strong ability to create eye-catching visuals and produce high-quality video content. This is an exciting opportunity for a creative and proactive individual to create engaging content, ramp up production of cross-platform video content, and introduce new digital innovations as the Trust seeks to explore new avenues to grow its reach.

Main duties

Social Media

• Take a lead on content creation for the Trust’s social media, writing crisp copy and creating engaging visuals suitable for a range of audiences across LinkedIn, X, Bluesky, Facebook, Instagram, and TikTok.

• Co-lead on the production of cross-platform video content, with a particular focus on TikTok and Instagram. Work with the Digital Communications Manager, Senior Programmes Officer: Marketing and Communications, and other colleagues to generate content ideas relevant to the Trust’s key areas of activity. Take an active, hands-on role in the planning, filming, and editing of innovative video content.

• Support with the day-to-day management of various socials platforms, including monitoring user engagement and answering inbox queries.

• Alongside the Digital Communications Manager, liaise with research colleagues to convert research outputs into engaging socials content, and work with colleagues in the programmes team to create impactful socials content promoting their work.

• Monitor social media engagement and activity more broadly, ensuring team members are aware of key developments and identifying examples of best practice in the sector.

• Advise and support all colleagues as necessary with their use of social media.

Website and Digital Communications

• Support with the management of the Sutton Trust website, and associated microsites, and the COSMO website, ensuring they are updated and remain responsive to the needs of our different audiences of students, teachers, policymakers, academics, funders and media.

• Work with external web developers to drive forward improvements to the Trust’s websites, ensuring quality user experience and SEO optimisation.

• Use Google Analytics and other monitoring tools to evaluate website performance and inform improvements. Work with a digital agency to manage the Trust’s Google Ads Grant Account and shape our approach to paid search advertising.

• Support with the maintenance of a proactive and diverse programme of blog content, helping to identify potential pieces from internal and external authors.

• Develop the Trust’s regular email newsletter, including drafting high quality content.

• Support with the formatting of research outputs and the design of other digital assets (such as charts), including those related to the COSMO Study.

Other

• Work with colleagues to maintain communications and content planning grids.

• Track and assess digital engagement in detail and assist with communicating performance to team members.

• Keep abreast of digital developments, assisting the Digital Communications Manager in providing expertise to the wider organisation.

• Proactively suggest improvements to the Trust’s digital communications approach.

• Write copy as required.

• Feed into the wider work of the Research and Communications Team.

• Other duties as necessary from time to time.

Person Specification

We welcome applications from individuals who have:

• Excellent verbal and written communication skills

• A strong understanding of using Canva (as well as Adobe Photoshop, Adobe InDesign and/or Adobe Illustrator) to design engaging and creative graphics for social media.

• Experience of creating cross-platform video content for social media (experience producing vertical video for TikTok and/or Instagram is particularly desirable). Basic videography, photography and editing skills would be advantageous.

• Experience of using various social media platforms and creating high-quality content.

• A good knowledge of and some experience in managing a website, including basic knowledge of HTML and CSS, experience of WordPress and an understanding of Google Analytics.

• An eye for detail, and the ability to work accurately to tight deadlines.

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage.

• Has first-class interpersonal skills.

• Is willing to take on other duties from time-to-time as needed in a busy team.

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent

• Salary: £32,000-£36,000

• Working location: Minimum of 2 office days per week

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.

• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends

• DBS check may be required

Interviews

Applications should reach us by midnight, 21st January 2026, with first round interviews held over Zoom on 4th February 2026, and second round interviews held at our London offices on Tuesday, 10th February 2026.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

We are seeking an experienced Chief Operating Officer / Deputy CEO to help lead our growing organisation through an exciting period of consolidation and development.

You will work closely with the CEO and Trustees, overseeing operations, finance, people, and systems across our six community projects, helping ensure strong governance, sustainability, and impact.

We’re looking for someone with:
• Senior leadership experience in the charity or non-profit sector
• Strong operational and financial management skills
• Experience leading teams and multiple projects
• A collaborative, values-driven leadership style

This role has a Genuine Occupational Requirement for the post holder to be a practising Christian, in accordance with the Equality Act 2010.

How to apply:
Click here to download the Applicant Information Pack which also includes details of how to apply or contact us for further information.

Job Purpose

• The hospital to home service works collaboratively with hospitals to support people
when they are discharged from hospital to return home. As a Hospital to Home
Outreach Worker you will provide temporary practical and emotional support to service
users within their home and make sure they understand the care and treatment choices
available to them. The service is time limited, usually up to 4 or 6 weeks, to adjust and
settle back in their homes.

Key Tasks

• Assess the needs of service users either in hospital before discharge, or in their homes,
and understand what barriers and enablers there might be to moving home.
• Aid the discharge process and improve patient experience through tasks such as:
• Key cutting
• Co-ordinating with colleagues for the setup of the home environment
• Checking heating, electric and gas is functional prior to discharge
• Allowing access to the property for cleaning/repairs
• Provide (and/or arrange) the practical and emotional support needed to enable
service users to move home and/or remain safely at home.
• Be vigilant and make referrals/signpost for additional needs that our wider team, or
partners can support. E.g. for benefit checks, energy advice, carers support,
befriending.
• Help maximise service user independence by adopting an enabling approach.
• Develop a listening and caring relationship with the service user and their
families/carers.
• Provide domestic practical support within the home such as:
• Light cleaning,
• Washing (e.g. bedding),
• Changing bed sheets etc.
• Prepare and service drinks and simple meals with or for the service user customer
ensuring nutritional needs are met.
• Accompany service user outside the home e.g. hospital/GP appointments etc.
• Support customers with other tasks e.g. making telephone calls on their behalf,
reading and responding to correspondence, completing simple forms (training will be
provided) as directed by the customer etc.
• Ensure services provided by AUKEL in the community are safe and person centred.
• Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
• Work within AUKEL’s expectations of professional boundaries and confidentiality.
• Provide cover in the case of sickness and annual leave periods of colleagues.
• Support service user reviews, ensuring all visiting information is uploaded on to
AUKEL’s organisational case management system.
• Meet with volunteers to provide support and guidance.
• Work with a range of professionals including:
• Supporting health and social care professionals with patient discharge
• Liaising with the hospital health and social care professionals (e.g. Social Workers) to
facilitate smooth supported discharge.
• Handypeople & contractors

Administration

• Input all records, reviews, and visiting information to service user’s case notes in a
timely manner to maintain up-to-date and accurate records on AUKEL’s case
management system (currently Charity Log/Call-round App).
• Report all “no access” failed visits, or changes in service users’ condition or
circumstances in accordance with AUKEL’s policies and procedures.
• Ensure service user comment sheets are completed.
• Support the return of customer comment sheets and general feedback in respect of
your own service users.

Quality

• Ensure services provided in the community are delivered in line with the Care Quality
Commission (CQC) principles.
• Deliver all work in line with AUKEL quality mark standards.
• Commit to undertaking the Care Certificate, if not already held or in possession of NVQ
level 2.
• Complete essential training as required by AUKEL to provide safe services.

Liaison

• Work in collaboration with other agencies providing support within the customer's
home.
• Work under the direction of the service manager and project officer/s.
• Represent AUKEL and participate in appropriate external meetings and events to
remain aware of local, regional, and national issues affecting quality and compliance
issues affecting care and home support services.

General

• Meet regularly with your line manager for support, supervision, and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Undertake any other duties within the competence of the post holder as may be required
from time to time for the continued smooth running of AUKEL.
• Complete any training which is required to fulfil the role.
• Carry out the duties of the post in accordance with AUKEL policies and procedures
including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene,
Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation),
Safeguarding Vulnerable Adults etc.
• Work within AUKEL’s expectations of professional boundaries and confidentiality

Functional Links

• The post holder reports to the manager.
• Close working with NHS health & social care professionals.
• Close working with external partner agencies e.g. Age UK Redbridge, Barking & Havering, and
Age UK Waltham Forest.
• Close working with AUKEL internal departments e.g. information and advice, advocacy, Take
Home & Settle services, and volunteering department etc.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the
criteria, women, people from the global majority, and people from other marginalised groups that
encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have
what it takes, but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Experience of one-to-one work with vulnerable service users, including those with multiple issues and needs either through paid or unpaid position.

Desirable

• Care Certificate or CQF Diploma NVQ Level 2, or equivalent, in Health & Social Care.
• Experience of working collaboratively with external partners.
 

Knowledge & Understanding

Essential

• Understanding and commitment to empowering individuals to reach their full potential.
• Understanding the principles of confidentiality in practice. 
• Understanding of safeguarding and when to raise a concern.
• Understanding of stigma and discrimination, and the impact this has on people’s lives.

Desirable

• Knowledge of local services available to adults and their carers
• Understanding of hospital discharge procedures.
 

Skills/Attributes

Essential

• Excellent interpersonal skills
• Good English verbal and written communication skills
• Good planning and organisational skills.
• Ability to work independently and as part of a team
• Ability to prioritise and manage time and resources in a competent manner
• IT skills to the level of being able to use Word, email, internet, mobile phone apps and logging information on AUKEL’s CRM
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
 

Desirable

• Ability to speak community languages e.g. Bengali, Urdu, Punjabi, Turkish etc. 
• Able to use Charity Log (CRM used by AUKEL). Training will be provided as
necessary.
• Ability to drive with use of own vehicle (mileage and essential car users will be paid).

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs.
• The role requires daily travel across East London