Service management jobs

Are you an experienced helpline operations professional who wants your work to make a real difference?

Join British Heart Foundation (BHF) and support our nurse‑led Heart Helpline, a service that provides information and support for people living with heart and circulatory conditions.

This isn’t a call centre job. It’s a chance to oversee the smooth running of a compassionate helpline where quality, safety and accessibility matter.

About the role

As our Helpline Operations Manager you’ll manage the day‑to‑day operations of our virtual helpline, including telephony, email and live-chat systems. You’ll oversee rotas, ensure the helpline is staffed adequately and help with data led planning and demand forecasting, making sure we’re always ready to support the people who need us.

You’ll look after key processes such as onboarding new team members with the technical aspects of the helpline, coordinating bank, and managing hours, shifts and payroll details.

Working closely with the Helpline Nurse Lead, you’ll support service improvement work, contributing to data reporting, technology development, information governance and quality audits. Your work will help us maintain a service that people trust during difficult moments.

About you

You’ll bring strong experience of running helpline or contact‑centre operations, ideally in a health, charity or support‑focused setting. You’ll also be confident with virtual call systems, organised, calm under pressure and comfortable using data to plan and problem‑solve.

Able to work well with clinical colleagues, technical teams and partners across the charity, you’ll care about delivering a high‑quality experience for every person who reaches out to us.

If you want a role with purpose and you’re motivated by leading a service that genuinely helps people, we’d love to hear from you.

About us

By embracing diversity and fostering an inclusive environment, we strengthen our ability to achieve our mission of saving and improving lives, ensuring our work reflects and serves the needs of every community across the UK. 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

 Working requirements

Please note this is a 12 month fixed term contract.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Benefits and development

At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth.  

 Interview process 

1st stage interviews will be held, via MS Teams, on Monday 16th and Tuesday 17th March. Successful candidates will then be invited to a 2nd stage interview, held in person at our London offices, on Tuesday 24th March.

How to apply 

It’s quick and easy to apply for a role at the BHF. Just click through to our careers site to apply. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Our recruitment processes are fair, accessible, and inclusive. BHF use anonymous CV software as part of the application journey. 

Due to the nature of this role our recruitment process requires that successful candidates are asked to consent to an Enhanced DBS check and any offer of employment will be subject to a satisfactory check being completed.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us. 

We are recruiting for the new role of Communications & Marketing Manager. This year we are celebrating the 40th anniversary of the founding of ABCD. It’s an important and exciting point in ABCD’s development, when we seek to develop our profile and supporter base, particularly among younger people in the UK. Over recent years we have been gradually extending the scope of our work in the refugee camps in the West Bank. As we grow, and the demand for our services grows, so have our ambitions to raise much needed funds as we develop. We seek a committed individual to join us on a one-year contract with a vewi to becoming permanent if all goes well.

The TSA is looking for an enthusiastic, knowledgeable, and experienced person to join our small but ambitious fundraising team. This is a key role at the TSA, with trusts and foundations an area we have identified for significant growth, while acknowledging the extremely competitive world the sector currently finds itself in for receiving such funding. 

It would suit a candidate with a strong track record in consistently delivering in a similar role. The charity has completed significant work in this area to get the foundations right for this role (Theory of Change etc.) 

The Trusts and Foundations Manager will be responsible for developing and delivering a successful trusts and foundations fundraising programme, securing both restricted and unrestricted income to support TSA’s services, research and strategic priorities. Working closely with colleagues across fundraising and the wider organisation, the post-holder will manage a varied portfolio of funders, from small charitable trusts to major grant-making foundations. In return, you’ll have the opportunity to have genuinely flexible working as part of a warm, empathetic and committed team. Every day, you will know that you are making a massive difference in the lives of thousands of people across the UK. 

Carers Together Foundation is an organisation dedicated to improving Carers’ quality of life. We listen to Carers, give them a voice, provide information, practical and emotional support and promote Carers’ rights across the South Tees area.

 We are seeking an experienced and motivated Executive Assistant to provide administrative support to the Chief Executive and the Senior Management Team.  The post holder will also work directly with colleagues across the organisation and the Board of Trustees.

 To succeed in this role, applicants will have experience of working to deadlines within an organisation, knowledge of Microsoft Office packages, strong verbal and written communication skills and excellent organisational skills.

 This role is based at our office in Redcar and Cleveland and the postholder will be required to travel to and from other community settings.

Internal Job ID: 010
Reporting to: Director of Development
Salary: £53,000 - £57,500
Hours: Full Time (35 hours per week)
Key Relationships: Director of Development, CEO, COO, Trustees, External Partners
Location: Hybrid
 
Overall Purpose
 
The Fundraising Lead will both raise money to support the sustainability of NHS Charities Together and contribute to supporting NHS Charities to increase their income.
 
The role oversees the day to day operations of both our fundraising activity and our practical support to members.
 
Overall Objectives

• Lead the strategic development of a simplified individual giving programme focused on donor retention, stewardship, and legacy conversion.
• Oversee the creation and rollout of scalable, white-label fundraising products or campaigns that enable member charities to increase income and deepen supporter engagement.
• Oversee and support the development and stewardship of corporate relationships to deliver partnerships in support of our mission.
• Guide and empower a skilled team to deliver donor-centric fundraising with excellence and empathy.
• Ensure all fundraising activity is compliant, data-informed, and aligned with NHS Charities Together’s values and strategic priorities, ensuring it complements and doesn’t compete with our members.
• Support a culture of innovation, collaboration, and strategic philanthropy across NHS Charities Together and its member network.

 
Key Responsibilities
 
The main duties and responsibilities of the role holder are as outlined below:
 
NHS Charities Together Fundraising Strategy

• Oversee the shaping of and support the Stewardship Manager on the delivery of a simplified, effective individual giving programme aligned with NHS Charities Together’s strategic priorities, with a focus on the retention and upgrade of existing donors and avoiding competing with our members.
• Ensure individual donors are regularly engaged and asked for appropriate cash gifts through a light-touch programme.
• Ensure that legacy messaging is prominent in the donor engagement cycle, to inspire existing donors to consider long-term support, aligned with their gratitude to the NHS, with appropriate pathways offered.
• Oversee prompt, accurate, and heartfelt thanking processes for all donations.
• Manage the welcome journey for unsolicited donations, and oversee the cost-effective management of existing commitments for community or events-based activity to ensure a return
• Lead stewardship for donors giving up to £25,000.
• Oversee and support the Partnerships & Philanthropy Manager to manage the relationships with selected key corporate relationships, identifying opportunities for partnerships and liaising closely with NHS Charities Together colleagues to support the development of fundable propositions which benefit our sector and our own organisation.

 
Sector Fundraising Support

• Champion sector-wide change by equipping member charities with scalable, plug-and-play fundraising products and strategic guidance that enhances their income generation capacity through individual giving, working closely with the engagement team.
• Oversee the development of support the Products Manager on the rollout of replicable or white-label fundraising products, starting with the roll-out of a lottery and legacy product, and on the development of campaigns (e.g. focused on grateful patients).
• Oversee and drive the thinking on future fundraising products that will appeal to and benefit our diverse group of member charities.
• Work closely with the engagement team and other NHS Charites together staff to tailor activity in line with segmentation and engagement strategies.
• Build trusted relationships with member charities, positioning yourself as a knowledgeable and empathetic fundraising expert.
• Contribute to supporting NHS Charities to raise their income, providing advice and guidance 1:1 and through supporting the delivery of member events. Where required support the delivery of paid for consulting support to NHS charities on fundraising.

 
Team Leadership & Compliance

• Lead and motivate the team, providing effective direction in their activities to ensure individual and team objectives are achieved.
• Deliver the new NHS Charities Together fundraising programme on budget and on target, and ensure appropriate reporting is delivered to support our governance.
• Directly line manage the Stewardship Manager, Products Manager and Philanthropy & Partnerships Manager
• Ensure excellent use of the CRM for donor engagement, reporting, and data management, and ensure the development of efficient systems and process that maximise donor income and satisfaction.
• Ensure all fundraising activity complies with relevant legislation, including GDPR and the Data Protection Act.
• Contribute to a culture of strategic philanthropy across the organisation.

 
Other duties

• Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
• Carrying out the duties of post in accordance with NHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
• Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
• Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.

 
This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.
 
Competencies
 
Teamwork – ‘One charity’, working within and across teams

• Collaborates across teams, ensuring our approach is aligned with our support of members and the segmentation strategies we are pursuing.
• Builds strong relationships internally, and models a ‘one charity’ approach.
• Identifies and creates opportunities to support members, and works with colleagues to identify how to best to deliver support

 
Building trust and respect – listen, feedback and learn

• Provides clear leadership, fostering a strong team and supporting individuals to perform.
• Models our values through their work, seeking to support colleagues and understand their perspectives.
• Proactive and adaptable to support the wider work of the organisation as required

 
Responsibility – owning your part in our success

• Takes responsibility for maximising our fundraising return, keeping costs to a minimum.
• Proactively adjusts our approach to deliver maximum success, and keeps the organisation updated on likely returns.

 
Professionalism – creating an environment to achieve success

• Maintains virtual and face to face presence across NHSCT and with key supporters and third-party agencies.
• Takes a learning approach to ensure we continually improve our fundraising
• Upholds the highest standards of integrity, ethics, and transparency, ensuring we always work within the Fundraising Code

 
Stakeholder focus – understanding the needs of our key stakeholders and audiences

• Passionate about supporting NHS charities and helping them to increase their income.
• Seeks to understand the needs of NHS charities, shaping our support to maximise our impact in supporting them to raise income
• Ensures our stewardship and fundraising work does not compete with members.

 
Acumen – Sound decision-making

• Adapts and shapes appeals and campaigns based on learning to deliver success.
• Identifies and shapes member support around what is most effective.

 
PERSON SPECIFICATION
 
Qualifications/Education:
 
Desirable

• Fundraising Qualification, Chartered Institute of Fundraising, or equivalent

 
Knowledge, Skills and Experience:
 
Essential

• Demonstrable success in developing and delivering fundraising strategies across a range of disciplines/mediums (e.g. individual giving, legacy, products, corporates) to meet or exceed financial targets.
• Ability to identify and act on opportunities for innovation in donor engagement and fundraising product development.
• Entrepreneurial with a high level of motivation and initiative, and a demonstrable desire to succeed and achieve results.
• A passion for thoughtful, accurate and timely donor stewardship
• Experience in building credibility with senior external stakeholders and managing relationships with diplomacy
• Experience managing external relationships with suppliers
• Strong interpersonal and communication skills.
• Experience of leading and managing successful teams, providing clear direction and creating a values-based culture

 
Desirable

• Experience in individual giving or retention programmes
• Experience in developing corporate partnerships.
• Experience working within an NHS charity or large health-related fundraising environment.
• Consulting or advisory experience, or of providing specialist advice

 
Benefits: 10% employers pension contribution (NEST) HSF Health cash Plan-covering employee partners and dependants under 18 28 days Annual Leave plus bank holidays and increases with length of service 2 hours weekly wellbeing time out Employee assistance program , offering GP advice lines, virtual doctors, prescription services, emotional wellbeing support, a legal help line and counselling. Funded eye site test (Specsavers) Pay it forward days- 2 days volunteering Mindful Employer Perkbox and Reward Gateway – discount platforms
 
REF-226 887

Harris Hill is recruiting a Database Manager for a national children’s charity based near Liverpool Street, with hybrid working available. You will join a friendly Finance and Database Team and play a key role in managing the organisation’s CRM database (Donorflex). 

Salary: £42,000

Reporting to the Director of Finance, you will line manage one Senior Database Officer and be responsible for maintaining high standards of data accuracy, integrity and compliance.

Key responsibilities include:

• Overseeing income processing and coding
• Managing service user data and Gift Aid
• Producing data selections and reports
• Supporting colleagues with database queries
• Improving database processes and integrations

About you:
You will have experience managing a CRM database and line managing staff, with strong Excel skills and excellent attention to detail. Knowledge of Donorflex, GDPR and Gift Aid is desirable.

Benefits include:
Hybrid working, enhanced annual leave, family-friendly policies and an employee assistance programme.

If this sounds like you and you’re keen to hear more, please send your CV to .

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Role

Pitzhanger is seeking a dynamic & highly motivated Event Marketing Executive, responsible for developing and delivering the Private Hire marketing plan for Pitzhanger’s unique and elegant spaces. This is a project-based role, supporting the development of our Private Hire business, which is anticipated to run until 31 May 2028. The role will involve targeting new business, identifying potential clients, developing relationships, and growing Pitzhanger’s Private Hire income. You will have proven experience in designing and delivering marketing activity across multiple platforms including websites, print, digital and social as well as the curation of onsite promotional events.

Key Responsibilities

· Oversee the implementation and development of Pitzhanger’s private hire marketing plan and reporting its success and challenges.

· Innovatively promote Pitzhanger Manor & Gallery through external marketing channels and evaluate the ROI for each activity.

· Shape, implement, monitor and adapt the annual plan for the branding and marketing of events from web, print and social media in agreed formats to promote Pitzhanger’s brand and to successfully grow the venue hire business in line with targets; to oversee and monitor marketing and sales platforms; to secure photography of events for use in marketing.

· Actively sell Pitzhanger Manor and Gallery’s venue spaces for private, corporate, and public events to achieve financial targets.

· Support the Senior Event Manager in developing and implementing a sales strategy to maximize revenue from venue hire.

· Work collaboratively with the Communications Manager when developing promotional materials and campaigns for venue hire.

· Actively seek out new markets and opportunities for business growth.

· Build and maintain relationships with event agencies, party planners, corporate clients, and individuals to increase bookings.

· Accurately maintain and grow a client database by recording all customer profiles and booking information.

· Convert reactive enquiries into confirmed revenue through effective negotiation, timely proposals, and innovative selling techniques.

· Negotiate and manage contracts, ensuring terms and conditions are clear, and expectations are aligned.

· Represent Pitzhanger Manor & Gallery at exhibitions, trade associations, and other events as appropriate.

· Ensure the highest standard of customer service, maintaining Pitzhanger’s reputation as a top venue in West London.

· Track and report on promotional and sales performance, maintaining records of enquiries, bookings, and financial performance.

· Set up appropriate systems processes for monitoring sales success.

· Managing careful handover of booked clients to the Events Management team.

Person Specification

· Proven sales-based marketing experience, ideally within the events industry and/or arts and heritage sector.

· Experienced background in marketing, skilled in working across social media platforms, production of content, development of print materials and sales copywriting

· Proven experience in delivering proactive and reactive sales within a venue, preferably in corporate, cultural or arts-related settings.

· Proven ability to work towards financial targets, delivering high-quality outcomes within tight deadlines.

· Strong negotiation skills with the ability to inspire customer trust and confidence.

· Strong understanding of the events industry, knowledge of the London venue hire market, particularly within heritage or cultural venues (desirable).

· Excellent communication, negotiation, and relationship-building skills.

· Exceptional organisational skills with the ability to manage multiple enquiries and stakeholders simultaneously.

· Self-motivated with a proactive approach to achieving targets and driving revenue.

· Excellent interpersonal skills and a commitment to providing exceptional client service.

· Flexible and adaptable, with a willingness to work outside normal office hours as required and arranged

· A team player with a positive, solution-focused attitude.

· Passionate about heritage, arts, and culture, with an understanding of Pitzhanger's unique position within the sector

Experience

• Minimum of 2 years of sales-based marketing experience, preferably in a venue
• Excellent IT skills, including proficiency in CRM systems and standard office applications (Excel, Word etc)
• Social media and marketing experience, particularly in reporting on campaigns.
• Ability to work under pressure and meet sales targets.
• Networking exposure with a track record of building strong client relationships.

What We Offer

· Competitive salary

• Opportunity to work in one of London’s most historic and unique venues.
• A creative and supportive work environment.
• Discounts in the Cafe, shop and Pitzhanger’s events programme

· 5% Pension plan contribution.

To Apply

Submit a CV and covering letter (max.400 words) summarising how your skills and experience meet the job description and person specification for the role by 12pm, Wednesday 11 March 2026.

We try to answer all applications, however If you have not heard from us within 2 weeks of your application, then we regret that you have been unsuccessful on this occasion.

Greenhouse Sports is pleased to be exclusively partnering with Robertson Bell in their search for a Management Accountant to join their close-knit, dynamic team on a permanent basis, in this newly created role following an exciting period of change. Their mission is to deliver intensive sports coaching and mentoring to help develop young people from disadvantaged communities.

Reporting to the Head of Finance, the Management Accountant will play a key role in supporting the Finance Team by preparing monthly management accounts with variance analysis, budget holder reports, and statutory accounts. They will also contribute to finance projects, including the development of new budget holder reporting and process improvements.

The organisation:

Greenhouse Sports is an organisation dedicated to providing sports coaching and mentoring to young people impacted by poverty. Since its foundation in 2002, Greenhouse Sports has continually expanded its reach, fuelled by the support of donors and partners who believe in the value of creating opportunities for young people to succeed. Their approach combines sports coaching with mentoring, giving young people the life skills they need to lead happy and healthy lives and act as a positive social influence both at school and beyond.

As Greenhouse continues to grow, it remains committed to its mission of providing opportunities for young people who might otherwise be left behind. By addressing both the physical and mental aspects of youth development, the organisation helps young people unlock their potential and prepares them for a better future.

The key duties of the Management Accountant will be as follows:

• Complete the preparation of accurate and timely monthly management accounts.
• Play a key role in the production of the statutory accounts including notes and reconciliations.
• Own the preparation of the newly created budget holder reports ensuring that reporting is complete and accurate.
• Monitor actual spending vs budget by providing a variance analysis for monthly budget holder reports.
• Extract relevant data from Xledger and prepare reporting for internal stakeholders.
• Work with a continuous improvement mindset to identify efficiencies in existing processes.
• Support other members of the finance team when required to complete tasks.

The successful candidate will have:

• A recognised professional qualification or be part qualified studying towards becoming qualified.
• Demonstrable experience of having worked in a management accounts capacity.
• Ideally, working knowledge of Charity SORP, but candidates without this are strongly encouraged to apply.
• The ability to communicate effectively with all financial and non-financial stakeholders.
• An enthusiastic and confident personality, with a key eye for detail.

The closing date for applications is on Sunday 22nd February, with first stage interviews due to take place the week commencing 2^nd March. Applications will be under continuous review before the closing date, so please submit your CV ASAP to make sure you don t miss out.

As a Support Adviser, you’ll play a vital role for people affected by motor neurone disease (MND) by offering clear information, guidance and emotional support to individuals and families. Helping them to feel informed, reassured and better equipped to manage the impact of MND. You will communicate with empathy, confidence and purpose.

Every day is different. You could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact. 

Working as a Support Adviser on a 12-month Fixed Term Contract, you’ll be part of a focused team helping individuals understand their options and access the right services at the right time. You’ll contribute to a service trusted for its compassion and reliability.

Hybrid Working and Flexibility: Requirement to attend the Northampton office 3 days per week. 

The official job title for this role is: MND Connect Adviser 

Key Responsibilities

• Respond to helpline calls, emails and forum posts with sensitivity and accuracy
• Actively listen to understand a diverse range of calls and offer tailored information
• Signpost to MND Association services and external agencies
• Support complex and sensitive enquiries, liaising with health and social care professionals
• Maintain accurate records and complete administrative tasks
• Monitor service standards and contribute to ongoing quality improvements
• Identify risk or safeguarding concerns and take appropriate action
• Uphold confidentiality and follow policies that protect people and data
• Work with the Helpline Manager and wider team to ensure effective service delivery

About You

• Experience in an information-giving role, ideally including helpline work
• Strong active listening skills, with empathy and clarity in communication
• Ability to explain complex or sensitive issues with care and precision
• Resilience to support individuals experiencing emotional distress
• Experience providing information and support in writing, including email and webchat
• Experience with contact centre or CRM systems
• Skilled in Microsoft Office, including Outlook and Excel
• Understanding of data protection and safeguarding procedures
• Able to work independently while contributing to team goals

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

As Legacy and In-Memory Manager you will be responsible for leading your team to drive transformational change, through the delivery of our legacy and in-memory growth strategy. 

You will set objectives and oversee team activity to deliver the entire legacy journey with the aim of achieving significant long-term growth in revenue income to support our ambitious plans to bring Maggie’s cancer care to everyone who needs us. 

You will be responsible for working collaboratively with teams from across Maggie’s to engage them in the importance of legacy and in-memory giving. 

You will manage external agencies and suppliers to deliver excellent work, on time and to budget.  You will also manage end-to-end, multi-channel campaigns including the delivery of these through colleagues and agencies.

Please note that interviews will take place on Wednesday 11th and Thursday 12th March in our Hammersmith office.

Please see the attached job description for further details.

In Gateshead, Spear is partnering with Alive Church – Spear Gateshead is a part of Alive Church’s mission to change the culture of the city by bringing hope to unemployed young people.

Whilst the North-East is an amazing place to live, there are still challenges, with large disparities between Gateshead’s wealthier and poorer areas, and 23,600 people live in areas described as having deep deprivation. With this comes all the associated issues that poverty causes, including 1 in 4 children growing up in poverty and one of the worst levels of social mobility in the country.

Alive Church is a diverse community gathered from across Gateshead, Newcastle and the North East with a vision to see individuals, the church and communities across our region Come Alive in Jesus name. Together they are playing their part in the re-evangelisation of the nation, the revitalisation of the church and the transformation of society.

Key Information

Salary: £27,000, pro rata

Hours: 9.00am – 5.00pm, Monday –Thursday, Part-time (with some flexibility and occasional evening or weekend work for events such as Spear Celebrations)

Contract: Maternity Cover

Location: Alive Church Gateshead

Closing date: Monday 23rd February (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

For more information please read through our Work With Us Information Pack and Job Specification.

Role Responsibilities

Oversight of the Spear Programme

• As a confident communicator, you will lead group sessions of around 10 young people each, using coaching skills to transform attitudes to their own ability and the workplace, and to raise their awareness and maximise potential in stepping into the world of work.
• Prepare and coach group and 1-1 sessions with the Spear Coach.
• Ensure the programme is delivered in line with agreed targets, and report KPIs on recruitment, retention and completion of Spear Trainees, as well as their ongoing progress and sustainment of work or education.

Partnership Liaison and Relationship Management

• Establish the primary local referral agencies and steward relationships with these, overseeing and building a strategy to ensure recruitment of young people onto the Spear programme is effective.
• Maintain and develop relationships with local partners to form a strong referral network.

Line Management and Training

• Manage the Spear Coach, using a coaching approach to invest in their growth and development.
• Work alongside the Programme Manager to analyse Spear Programme performance and ongoing operations of the centre, and report back on KPIs.

Church Community

• The Spear Centre Manager is directly employed by Alive Church, meaning you are part of a vibrant church staff team and submerged in an exciting faith community.
• You will be required to establish strong relationships with key people at the church to ensure the engagement and backing of church members and help the Spear Coach to establish a strong presence at the church to build a network of supporters for the Spear programme.
• Ensure the Spear programme is a key missional feature of the work of the church; this may involve attending church events and speaking at services.

Site Management

• Work with the Church to coordinate the training room and any infrastructure needs for the Spear Centre.
• Liaise with relevant staff locally on-site issues and work to resolve them as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies.

 

Person Specification

• An active Christian, able to personally represent the values and beliefs of Spear and Alive Church, and a commitment to grow and learn spiritually and as a Christian leader.
• A dynamic and engaging coach with an enthusiasm for and direct experience of coaching and training techniques.
• Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education.
• An entrepreneurial and ambitious individual who enjoys starting new projects, works well under pressure and can translate ideas into practice with creativity.
• Self-motivated with strong leadership, management and organisational skills with the ability to exercise initiative and prioritise workload.
• Excellent communication and interpersonal skills, with a confidence in group facilitation, high emotional intelligence, and a sense of fun!

Mind In Enfield and Barnet combines over 50 years of experience to improve peoples mental health in Enfield, Barnet and beyond. We are led by lived experience and driven by a passion to support and protect people’s mental health in ways that they want.

An exciting opportunity has arisen for a Cafe Worker to assist with the day to day running of our community cafe! This role will support the initial set up and launch, day to day running and ongoing development of our small, friendly community café.

The role includes serving customers, preparing food and drinks and helping to create a welcoming environment for everyone, while maintaining a clean and organised café environment. Also, to support groups in the café and to contribute ideas and effort to help the café grow as a friendly, inclusive and sustainable community space.

The Café offers the following:

• Opening Hours 10.30am – 2.30pm
• Types of food – drinks and healthy snacks throughout, pre-ordered (can be on the day) main meals 12.30pm - 1.30pm
• Types of clients – staff and volunteers, clients on-the-day (from any service), plus current / former / prospective non on-the-day clients as ‘members’
• Pricing – reasonable / community rates (as compared to other local provision), with provision for discounts (e.g. doing a ‘paid for’ activity) 

Key Responsibilities Include:

• Taking orders, serving customers, and answering questions about the menu. Being respectful and inclusive to all café visitors and contribute to the development of a safe, welcoming environment.

• Preparation of food and drink.

• Operate the till with card transactions.

• Maintain excellent hygiene and health & safety standards, including clearing and wiping tables, washing up, and ensuring the kitchen and seating areas are clean and tidy.

Food hygiene certificate is desirable. Full training will be provided. This opportunity would suit someone friendly and approachable with excellent customer service skills. We also require the individual to be punctual, reliable and trustworthy and respectful of all community members, including vulnerable groups.

This is a part-time, paid role across 20 hours per week, (Monday to Thursday 10am – 3pm). Please see full attached job description.

Join The Winchester Beacon in the role of Facilities and Compliance Manager and know that every day you are helping people to rebuild their lives and move on from homelessness. It is an opportunity to shape this new role at an exciting time of growth for the charity. 

The Facilities and Compliance Manager is responsible for overseeing the efficient operation, safety and regulatory compliance of all charity facilities. This role ensures that buildings, systems and operations meet legal standards and support a safe and productive work environment.

Facilities Management

• Manage maintenance, repairs and upgrades across all sites.
• Oversee supplier relationships and service contracts.
• Implement sustainability and energy efficiency initiatives.
• Ensure physical and digital security systems are effective.

Compliance Oversight

• Develop and maintain compliance programmes aligned with UK regulations.
• Conduct audits and inspections; maintain documentation.
• Liaise with regulatory bodies and respond to inspections.
• Train staff on compliance policies and procedures.

Health and Safety

• Lead health and safety initiatives and risk assessments.
• Ensure emergency preparedness and incident response plans.
• Maintain compliance with HSE and environmental standards.

Remote Work and Hybrid Facilities

• Support remote and hybrid work policies, ensuring compliance with health and safety regulations for home-based employees.
• Coordinate remote access to facilities systems and documentation.
• Ensure remote workers have appropriate equipment and support.

Bachelor’s degree in Facilities Management, Engineering, Compliance or a related field or equivalent experience. Proven experience in facilities and compliance roles. Strong knowledge of UK health, safety and environmental regulations. Excellent organisational and communication skills. Proficiency in facilities and compliance management software. You will be supported for certifications including NEBOSH, ISO, CISI

Location: Onsite in Marylebone
Contract: Fixed-term contract until 2027
Hours: Full-time
Salary: £61,388 per annum

Prospectus is delighted to be supporting our client in their search for a Senior Facilities Manager. The organisation is a renowned, music specialist higher education institution based in Central London, searching for an experienced and proactive professional to lead estate management operations and ensure the smooth running of facilities on a day-to-day basis.

Responsibilities

• Lead delivery of the Estates strategy, overseeing all operational facilities management and ensuring excellent customer service.
• Manage operational teams, service providers, and contractors across soft services, hard services, M&E, fire, telephony, and security.
• Oversee security operations (access, keys, CCTV, security staff) and act as the out‑of‑hours emergency contact.
• Maintain responsibility for key licences, the asset register, and Health & Safety compliance.
• Monitor external contracts, procurement, budgets, and supplier performance to ensure value for money and best practice.
• Manage contract documentation, operational processes, and Estates‑related project work.
• Drive continuous improvement and carry out additional duties as required by the Director of Finance.

Requirements

• Recent experience in a similar role, ideally within the higher education or not-for-profit sector.
• Excellent operations, project, and estate management knowledge, including ability to oversee multiple sights and engaging suppliers/contractors.
• Ability to make quick decisions with significant impact., and take ownership of decisions to successful resolution.
• Proactive nature and strong attention to detail.
• Confident managing teams and supporting professional development.
• High quality communication and interpersonal skills.

Applications will be reviewed on a rolling basis so please apply ASAP and submit your CV in Word format. 

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.