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Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731 per year
Posted 1 week ago
Ormiston Families, Ipswich, Suffolk (Hybrid)
£44,115 per year
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Closing in 4 days
St Elizabeth's Centre, Much Hadham, England (On-site)
£47,985, rising to £54,705–£57,554 upon successful registration
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Great Ormond Street Hospital Children's Charity, Bloomsbury (Hybrid)
£44,795 per year
Posted 6 days ago
Battersea Dogs & Cats Home, Battersea (Hybrid)
£40,000 per year
Posted 3 days ago
CHEER Elmbridge, Surrey (Hybrid)
£15,288 per annum for 20 hours per week (FTE £28,665 per annum)
Seeking an experienced administrator in Elmbridge to support CHEER's operations, ensuring delivery of critical services for older residents.
Posted 5 days ago Apply Now
Closing today at 23:30
High Trees Community Development Trust, London (On-site)
£25,210 - £30,600 per year
High Trees are seeking a new team member to provide full administrative and programme support to the Research & Impact team.
Posted 2 weeks ago
Childrens Hospice (South West), St Austell, England (On-site)
£26,498 - £30,725 pro rata (£15,899 - £18,435 actual),
Posted 5 days ago
Closing in 2 days
Wiltshire & Swindon Community Foundation, Wiltshire (Hybrid)
£38,000 - £42,000 per year full time equivalent depending on experience.
Posted 1 month ago
THINK Recruitment, Jedburgh (Hybrid)
£37,000 - £41,000 per year
Posted 1 week ago Apply Now
Page 26 of 72
Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Within our Debt Advice team, we help support a wide range of people to find a solution to their debt circumstances.

An opportunity to help people with their debt and money concerns, by launching your career into the third sector and joining our friendly advice team, where you will work in a fast paced, target driven environment, helping people across the country.

Salary: £25,731 p.a.

Reporting to: Team Leader

Location: On site, Stoke on Trent

Purpose of the job:

As a Debt Advice Caseworker, you will provide high quality advice and casework services to our clients who call through to our national help desk. The role is fully telephone based, at our office in Stoke on Trent. The telephone lines are open from 9am-8pm Monday to Friday, and Saturday 9.30am-1pm. The role includes a variety of shift patterns in line with the requirements of the contract.

You will predominantly be advising clients on their debt issues over the phone, helping them to find solutions to their issues. No call is the same, and each client is given tailored advice dependent on their circumstances. The role is demanding, but full training will be provided, and you will be, working as a part of an approachable and supportive team in a rewarding environment, allowing you to provide the best possible service to our clients.

Through your excellent communication skills and attention to detail, you will be able to deal with complex situations, provide accurate and detailed information, whilst achieving individual KPI’s and targets.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: 05 January 2026
Closing date: 04 February 2026 at 23:30
Tags: Advice / Information, Communications, Advocacy, Customer Service, Customer support, Social / Support Work