Marketing Manager Jobs
LGBT Foundation is looking for a dynamic person to focus on external engagement in order to maximise our impact. Through taking an integrated approach, the role-holder will be responsible for driving forward three key areas:
- Engagement: Build a network of strategic relationships and opportunities to engage with
our communities and our stakeholders, increasing our influence and impact. - Fundraising: Create opportunities to significantly grow our unrestricted income and
support funding our ambitious Strategic Plan and growth trajectory. - Communications: Ensure we develop impactful communications and campaigns which
convert into positive action and increase our reach and profile.
LGBT Foundation is the UK’s leading LGBTQ+ charity dedicated to the health and wellbeing of LGBTQ+ communities. Our extensive range of established services has made a significant impact on communities, promoting diversity and inclusion.
Our work continually adapts to the evolving needs of LGBTQ+ individuals, highlighting the strength, vitality, and central role of our communities in everything we do.
We operate hybrid working, but there will be an expectation for the postholder to work from
Manchester at least once a week, with national travel where required.
To apply for this role, please visit our jobs page at lgbt.foundation/jobs and complete our online application form.
Harris Hill are delighted to be working with a UK-wide social enterprise who supports the most marginalised in society to recruit an Individual Giving Officer. The role raises unrestricted income from individuals by planning and executing the day-to-day campaigns to recruit, engage and retain supporters.
Key responsibilities will include;
- Creating, planning, delivering and evaluating multi-channel, insight-led, supporter-centric campaigns. This will include both acquisition and retention campaigns.
- Managing production of supporter material, including email acquisition & retention campaigns, social media posts, website content, print advertising, direct mail and inserts.
- Working collaboratively with internal stakeholders and liaise with external agencies and suppliers to effectively deliver projects and campaigns.
- Working with colleagues to identify individual stories that can be crafted into impactful content for use in contribution marketing campaigns.
- Innovation - Manage a continuous cycle of testing new channels and developing acquisition and retention for individual giving, based on audience insight and sector trends.
The successful candidate will have experience of;
- income generation from direct marketing campaigns (acquisition and/or retention) across a variety of offline and digital channels
- effective campaign copy writing
- project management to deliver acquisition or retention campaigns
- using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns
- managing and monitoring external suppliers and agencies
This position can be either a hybrid role if commutable to the North London Head Office OR remote for candidates based across the UK who want to work from home.
Applications will be reviewed on a rolling basis so for more information about this position and next steps please apply here now.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Prospectus is excited to be supporting Dementia UK in their search for a Challenge Events Executive. Dementia UK is the specialist dementia nurse charity and their nurses, known as Admiral Nurses, who they continually support and develop, provide life-changing care for families affected by all forms of dementia – including Alzheimer’s disease.
This role is offered on a permanent full-time basis paying a salary of £30,000 – £33,500 per annum to work in a hybrid and flexible working model from their London Office.
As the Challenge Events Executive, you will coordinate a portfolio of third-party challenge events that drive participation and income. You’ll be responsible for the end-to-end coordination of all challenge events within your portfolio – delivering marketing plans that drive participant numbers, and stewardship journeys that provide excellent supporter experiences and maximise income.
They are looking for someone with demonstrable experience of coordinating fundraising events or campaigns. The ideal candidate will have an understanding of effective marketing channels and techniques for driving participation in challenge events, particularly via digital channels.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
The Chief Executive will be responsible for providing leadership, developing, and implementing Living Well Bromley’s strategic and operational plans, leading on partnership and business development, and being an effective advocate for the charity and its beneficiaries.
They will lead a senior management team of three (the Operations Manager, Funding and Communications Manager and Advocacy Manager).They will be responsible for ensuring financial control and supporting and advising on governance best practice across all aspects of the charity.
This post is a first-tier post directly reporting to the Board of Trustees. Ideally the post holder will have a Christian faith and be committed to core Christian values.
The client requests no contact from agencies or media sales.
Prospectus is excited to be supporting St Luke’s Hospice. The hospice’s mission is to provide the highest standards of individualised care for people with life-limiting conditions, palliative and end of life care needs, and their families, living in Basildon and Thurrock districts.
Reporting to the Head of Donor Acquisition and Retention (HODAR) and working within the Fundraising team, the Legacy and In Memory Lead is responsible for managing implementation of the Hospice’s legacy (gifts in Wills) and in memory strategies and developing annual delivery plans. The post holder will strategically plan and deliver promotional and stewardship activity, as well as ensuring provision of an excellent supporter experience, to achieve budget net income across these income streams and grow our active support base, including numbers of known supporters who would consider or have already pledged a gift in their Will to the Hospice.
The Legacy and In Memory Lead will work closely with the Individual Giving Lead to ensure appropriate coordination of planned activities involving existing and prospective individual giving, legacy and in memory audiences. The post holder will also work closely with the HODAR to help inform the development of departmental strategies.
The successful candidate will have significant demonstrable and relevant experience of in memory and/or legacy fundraising and developing in memory products. You will have experience in using a variety of on and offline channels to deliver successful marketing campaigns to both acquire and develop donors. You will have demonstrable experience of managing targets and income and expenditure budgets.
This is a permanent position with flexible hybrid working, based 4 days from their Essex offices. The salary is £28750.42 to £37,293.98 depending on experience.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Flora Cunningham at Prospectus.
If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
About Unlocked
Unlocked Graduates exists to break cycles of reoffending, with particular focus on breaking the link between disadvantage and reoffending. Currently prison is not a place which successfully does this: the average prisoner has 16 previous convictions and 48 percent of prisoners reoffend within a year of release. Unlocked Graduates exists to fix this problem. Our mission is to break cycles of re-offending by developing outstanding individuals to lead rehabilitation in prisons and throughout society.
The role
Interns are an invaluable part of our Programme team, which sits at the heart of the design and delivery of the Unlocked Graduates programme. The key project deliverable for this role is Summer Institute (SI), a 6-week training programme for our new cohort of prison officers. The successful candidates will work with the team in Leeds to deliver SI, gaining broad experience in event coordination and project management. You will have the opportunity to get involved with a huge range of activities over the summer that will help train and develop exceptional prison officers.
For July and August the role will mainly be based at Leeds Trinity University, during which time your work pattern may vary and time off in lieu will be agreed in advance for extended work days or weekend work. Accommodation will be provided for this period and you will be able to expense travel on weekends to return home.
Key accountabilities
SI preparation
- Supporting the delivery team with final planning preparations for SI
- Supporting the set-up of the training spaces in Leeds, including organisation of training equipment and materials
- Managing relationships and liaising with suppliers to confirm final details for SI
During SI
- Supporting day-to-day logistics of SI ensuring training runs smoothly, including management of session equipment and paperwork, recording of sessions, etc.
- Co-ordination, delivery and organisation of resources and training materials
- Supporting the Programme Team to track and manage participant absences and written feedback, escalating to senior staff when necessary
- Ensuring a welcoming and comfortable environment for participants and staff, acting as key point of contact including managing programme phone and inbox
- Designing internal documents (e.g. guidance, FAQs, itineraries) to support trainers and Head Office staff
- Managing relationships and liaising with suppliers to ensure smooth delivery
- Supporting the Events Officer with the planning and delivery of social events throughout SI
- Providing admin support to the wider Programme Team
- Displaying enthusiasm for the Unlocked Graduates mission
For further details and to apply, please click the apply button to be re-directed to our jobs portal.
Closing date: 19 May 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The role will support the organisation with with social media management, content creation, campaign support, community management, evaluation, and team coordination
Key responsibilities:
- Develop platform-specific content, including TikTok videos, member stories, and explanatory content on the Charities purpose
- Assist in community management on social media platforms, including responding to comments, messages, and engaging with followers
- Assist regions, branches, and activists with social media campaign distribution, media library administration, and content creation
- Produce regular social media reports to assess member engagement and content performance
- Manage the organisation team on Canva, consisting of regional, service group, and staff comms, to ensure consistency and quality in visual assets
- Work with all teams within the Communications unit and Press team to design and produce engaging social media content and assets
- Provide temporary staff cover for digital roles as required
Successful candidate profile:
- Proficiency in social media management and content creation, including video editing.
- Creative skills and initiative to generate new social content
- Experience in repurposing press releases and editorial content for social media
- Strong communication skills – written and verbal
- Experience with Canva or similar design tools for team coordination and visual asset creation.
Agency Reference Number: J80687
Working pattern: Hybrid, 2/3 days in the office per week
Location: Central London
Duration: 3 month initial contract (likelihood of extension)
Daily Rate: £154-175 PAYE inclusive of holiday pay
This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates
Team Leader
Location:Aberfeldy Village
Salary: £34,680 per annum
Hours: Full time
Contract Type: Fixed Term Contract
Introduction
The mission of our client is to invest in the local community in Aberfeldy, Tower Hamlet, backing local people to lead on exciting ways to make it a better place to live. The area is going through big changes, and they want to make sure that everyone in Aberfeldy can benefit from these. They want regeneration to bring real wins for the community, rather than passing people by. They believe the only way they can achieve this is by working together as a community to share ideas, skills and talents and take advantage of opportunities for them all to gain from.
Their vision is to build a strong and confident community. They have the following priorities:
• People: They will invest in their people to become active in local life, taking the lead on activities and events that bring people together and build community spirit. They will invest in their young people to have a brighter future
• Places: A community needs vibrant, authentic, and welcoming places for people to meet and mix. They will conserve and develop the places where they mix with their neighbours, build new relationships, and develop a sense of belonging to Aberfeldy
• Power: They will support Aberfeldy residents to influence the changes taking place in the area and make sure that the future benefits everybody. They will do this by connecting with local organisations, supporting them to build their capacity and developing the community’s voice to be heard on an equal footing with developers, the local council, and other agencies
Our client has been up and running since 2011. At that time, 150 areas were chosen to become a part of the scheme, each receiving £1m to be used by 2026, to invest in the area and community to help make it a better place to live and work, as the community decided. Areas were chosen because they were recognised as localities of need that had missed out on funding over many years. What makes them different to many other community programmes is that all decisions on how to invest this money are made directly by local people.
Purpose of the role:
To develop and deliver an integrated and effective programme of work in Aberfeldy, in line with the mission, vision and strategic plan developed by the our clients Resident Board, specifically:
• Further develop understanding of what activities, support and opportunities people in Aberfeldy see as important for their health and wellbeing.
• Further develop the ABL service to ensure it responds to what matters to the local community, working with members of the community to co-design, develop, deliver, commission and review resident-led activities and initiatives both in the ABL space and other local community venues.
• Develop the ABL space to be a place that fully lives up to the ambition of it being somewhere for people to go and feel welcome and comfortable, a space to which people will want to return and be a part of – a space for the community.
• Motivate, inspire, and lead the ABL team, volunteers, and sessional workers to deliver the service.
• Expand the reach of ABL and ensure members of the local community are aware of it, what’s its purpose is and what it offers.
• Manage the operational delivery of the service, including planning, scheduling, financial management, reporting.
• Pro-actively link in with the various colleagues at their Centre, including the Delivery Manager (line manager), colleagues in their Welcome Hub, the Impact team, the Income and Marketing team, the Finance team, and the Facilities and - IT team to optimise, share learning and obtain support.
• Manage the relationship with the ABL Residents Board, keeping them informed on a regular basis on progress, challenges, developments; support them to make decisions as and when required and make required adjustments to the plan as and when.
• Further develop relationships with relevant stakeholders, including, amongst others, other local community venues, other local delivery organisations, housing associations, faith groups, health professionals.
• Promote a culture of continuous improvement by ensuring the team is engaged in the implementation and analysis of their outcomes framework.
• Demonstrate the value of ABL and share its learning and expertise with external audiences. This will involve working closely with the ABL board, the Local Trust Team, the wider team as well as other relevant stakeholders.
• Develop plans for the legacy of ABL beyond the funding.
You may have experience in the following: Community Engagement Leader, Community Development Manager, Neighbourhood Coordinator, Local Area Coordinator, Community Empowerment Manager, Community Project Manager, etc.
REF-213 834
THE OPPORTUNITY TO REALLY MAKE A DIFFERENCE.
Job title - Events Fundraiser
Office Location – Wendover, Bucks.
Salary - Up to £30,000 (FTE)
Benefits – 25 days annual leave (FTE) + 8 statutory days. Workplace pension 5% employer contributions. Must be able to attend events and meetings across the UK, some of which will be outside of normal office hours. (Clean driving licence and own vehicle essential, mileage will be reimbursed).
Working Hours: 3 days a week (Hybrid, working with two days in the office each week)
About the Role
The Events Fundraiser will support the charity’s aim to provide all life-limited children, their families, and carers, within their hospice, emotional support through the power and pleasure of nature. The post holder will be responsible for generating income through the management of a range of fundraising events, as well as supporting individuals organising their own fundraising activities within their community and/or corporate environment.
You will ensure efficient event management and administration as well as provide excellent supporter care.
The Event Fundraiser will:
- Project manage a range of events, including planning, marketing, and supporter stewardship, through to event delivery and evaluation.
- Effectively manage internal and external stakeholders to deliver and schedule events, on time, within budget, meeting fundraising goals.
- Deliver exceptional supporter care to those who support the work of the charity.
- Plan and deliver events, including logistics, briefing of stakeholders and volunteers, compiling risk assessments and any other tasks relevant to ensuring an excellent supporter experience.
- Ensure the supporter database is accurate and up to date, as well as follow all relevant financial processes to ensure event income and expenditure are accurately recorded.
- Report fortnightly to the Director of Fundraising & Communications on agreed fundraising targets and activity.
- Be responsible for ensuring relevant community and events pages, news, and forms on the Greenfingers website are accurate and up to date.
- Work collaboratively with the team.
- Carry out any other duties as may be reasonably required.
- Work in line with the Fundraising Regulator and Charity Commission guidelines, and other relevant codes of conduct.
Working as an integral part of the Fundraising & Communications Team, you will be:
- Self-motivated and able to work independently as well as part of a team.
- Able to manage multiple projects and meet tight deadlines.
- A great people person with good public speaking and presentation skills as well as strong networking skills.
Essential:
- Experience of excellent high-quality event planning and delivery.
- Knowledge of the principles and methods of Community and Event Fundraising.
- Demonstrable experience of growing events, in terms of both income and participant numbers.
- Experience in providing excellent levels of supporter care and building strong relationships.
- Excellent verbal and written communication skills.
- Experience in managing third-party suppliers.
- Experience working to agreed budgets and deadlines.
- An excellent networker, excited about working for the gardening industry’s favourite national charity.
- Experience of, or willingness to learn to use the Donorfy database.
- Willingness to travel and attend events across the UK (some overnight stays may be required).
Desirable:
- An understanding of the principles of relationship marketing and supporter care.
- Experience in volunteer management.
Must possess a full driving license.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
CISWO is a national charity whose mission is to improve the lives of individuals and communities facing disadvantage due to the impact of the coal mining industry.
We are currently recruiting for a Senior Social Worker to be based in our office in Pontefract to lead the service delivery within the Yorkshire and North East region, managing a team of office based and home based Social Work Assistants providing advice and support to former miners and their dependents.
This is a great opportunity for someone with a strong social work background with experience of managing a team in a social care setting and supporting older people and / or people with disabilities.
As Senior Social Worker, you will:
- Lead and manage the team to provide a high quality, professional, outcomes focused service for our client group.
- Manage a small caseload of clients when necessary, including carrying out high quality assessments and providing a range of appropriate interventions based on the needs of the clients.
- Act as the safeguarding lead for the region, supporting team members to take appropriate action as required.
- Drive service performance and improvement and ensure the effective management of casework across the team.
- Manage the delivery of a range of interventions including welfare benefits advice, mobility support, social isolation, and financial issues.
- Promote the service locally and develop partnerships with other agencies to ensure an integrated and multidisciplinary approach.
The essential qualities, skills and experience you will need to apply for this role:
- A degree in social work or equivalent social work qualification and current professional registration
- Experience of community based social care services with experience of delivery with older people and / or disability services
- Experience of leading / managing a team with the ability to manage & effectively prioritise caseloads
- Knowledge and understanding of the values and principles underpinning working with vulnerable adults and their carers within the community setting,
- Knowledge of relevant legislation and good practice, particularly in relation to older people, mental health and disability
- Excellent interpersonal and customer service skills with good judgement and logical decision making ability
- A valid driving licence and access to own vehicle
Benefits Package:
- 29 days holiday plus bank holidays
- Generous pension
- Westfield healthcare
- Opportunities for career development and progression
This role will require a satisfactory DBS check.
Improving the lives of individuals and communities facing disadvantage due to the impact of the coal mining industry.
The client requests no contact from agencies or media sales.
Salary: £40,000 Pro Rata
Location: London
Job Type: Freelance - 4 months
High quality bid writer to produce bespoke proposals, and reports to show the impact of the charity across the UK.
THE COMPANY
Amazing charity focussed on helping ex Forces personnel get back into the work place across the UK.
THE ROLE
The production of high quality, bespoke proposals, and reports to demonstrate the impact and outcomes of their work, and to help drive the delivery of their solutions across the UK.
· To work closed with the Head of Development to research and identify new opportunities
· Develop, prepare and submit high quality funding applications, acting as bid writing SME
YOU
Excellent copywriter/Bid writer
· Good attention to detail and proven track record of preparing written proposals
· A highly motivated, supportive, and collaborative team worker.
· Engaging personality with excellent verbal and written communications skills.
Salary: £40,000 Pro Rata
Location: London
Job Type: Freelance - 4 months
NB: You must be eligible to work in the UK
If this role isn't what you are looking for, don't worry. At Stopgap we cover a wider range of freelance and permanent positions with dedicated sector specialists. It is worth checking our website for all our latest jobs and registering to receive job alerts so you are the first to know about a new opportunity.
Marketing, Digital and Creative Recruitment
Stopgap - Talent With A Spark
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We need an experienced fundraiser who can research and apply for funding for our projects from a wide range of sources including: grants, s106 developer contributions, sponsorship and corporate volunteering. We have a diverse range of projects to deliver from new play equipment to support for community projects, regeneration schemes and more.
Serving the people of Stroud Town to create a thriving, sustainable community
The client requests no contact from agencies or media sales.
London / Hybrid - 1-2 days per week at Head Office (SE5 8JB) with occasional travel to regional offices
Ref SEFO-243
Are you a proactive, passionate and collaborative individual with a proven track record of raising unrestricted income through fundraising? Are you looking for an exciting opportunity to be part of a growing charity where you can utilise your skills and experience in fundraising to help support people to turn their pasts into better futures?
If so, St Giles is looking for an experienced Senior Fundraising Officer to play an integral role within our Fundraising and Communications team and contribute effectively to the development and success of our new Fundraising strategy.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will work collaboratively with senior management to contribute to the implementation of the new income generation strategy – focusing specifically on retention and developing our unrestricted voluntary income from a range of funding streams. You will diversify and improve the ways in which we generate unrestricted income from individual giving through proactive, innovative ideas, plus develop and design high-quality appeals, presentations and pitches to garner wider national support and brand awareness for St Giles.
We will rely on you to provide excellent stewardship to existing donors, including writing reports, planning and hosting visits for key stakeholders that inspire them to continue to support St Giles, while also providing support to the Head of Voluntary Fundraising & Fundraising Manager with reports, due diligence procedures and applications where necessary. Organising a small number of fundraising events per year and providing line management, supervision and coaching to a Fundraising Assistant is also a key element of this role.
What we are looking for
• A minimum of one year’s experience working in a charity fundraising environment
• Expert knowledge of the fundraising landscape
• Outstanding relationship-building skills with the ability to engage stakeholders at all levels
• Excellent written and communication skills, with a proven ability to write compelling and informative copy for reports, applications and external communications
• Experience working with a CRM or fundraising database, preferably ETapestry
• A flexible, collaborative and professional approach to your work.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Basic DBS Check.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply please visit our website via the apply button.
Closing date: 27th May 2024 @ 23:45
Interview date: 1st stage interviews are online and will be held on Tuesday, 4th June 2024. 2nd stage interviews will be in person at our Head Office in Camberwell on Friday, 7th June 2024.
Willow is recruiting a new Individual Giving Fundraiser and Prospectus is excited to lead the search. Willow work tirelessly to provide support and special days for seriously ill 16-40 year olds. This newly created role will work in a hybrid setup from home and the Hertfordshire office.
The Individual Giving Fundraiser will be responsible for cultivating and stewardship relationships with individual donors with a focus on acquiring and retaining regular givers as well as coordinating appeals, raffles, legacy and in-memory programmes. The Individual Giving Fundraiser will lead the new gift solicitation programme which involves a new support journey, offering different opportunities to scale gifts up and down. You will work within the brilliant Supporter Fundraising Team and meet overall income targets with your colleagues.
The selected candidate will have experience of working in direct marketing with good working knowledge of donor recruitment, retention and development. You will have experience of working in a fundraising environment and ideally have experience of preparing and managing annual plans and budgets. You will ideally like to keep up to date with individual giving fundraising trends and look to increase your skills and experience in this vital area of fundraising for Willow.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus.
If you are interested in applying to this Individual Giving Fundraiser position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Job Title: Admin/Customer Services
Reports To: CEO
Main Purpose of Job
To ensure the smooth running of the sales floor and main office to offer a high-quality service to donators and customers.
Main Responsibilities
- Serving customers, dealing with enquiries, arranging delivery when necessary
- Processing cash, card and other customer payments
- Arranging for approved donations of furniture to be collected
- Handling product returns and payment refund requests
- Helping with movement, inventory and presentation of stock in the warehouse
- To assist in the movement of stock by road transport, including van driving.
- To assist and support new volunteers as directed. Ensure that volunteers understand the customer service standards that we aspire to as an organisation
- To follow all statutory Health and Safety requirements and those detailed in the organisation’s Health and Safety policy and risk assessments
- Work flexibly and to be prepared to contribute to all areas of work in the organisation
- Collect and share feedback from volunteers, work placement trainees, donors and customers with the CEO
- To undertake any other reasonable tasks as deemed necessary by the CEO
- To promote equal opportunities and value diversity in accordance with Statutory and Sofa’s Equal Opportunity and Diversity Policy
- To undertake any other duties as required by Sofa Trustees which are consistent with the aims and objectives of Sofa
Other Requirements
- Adhere to Sofa’s Health and Safety Policy
- Work flexibly throughout the week excluding Sundays
- Attend occasional meetings
Provide affordable household items, help volunteers get back into employment and save the environment by diverting tone of furniture from landfill