Social Welfare Jobs

ID: 1223 Facilities Manager Central, Facilities Department

Salary: Starting at £33,580 FTE per annum to £35,445 FTE per annum, Grade 3 point 26-28 - pro-rata for part-time hours

Location: Ideally based in Hertfordshire, Buckinghamshire, Bedfordshire, Cambridgeshire, Essex or Greater London (north) with the ability to travel within this region.

Hours: Full-time (37 hours per week) or open to part-time (22 hours per week)

We are flexible on hours of work and open to discussing part-time hours and other flexible working options - it is expected that for the first 12 months after the role begins, travel to properties based in the above listed regions will be required several times per week.  After this period of time, we are open to this role being home-based or hybrid working with occasional ongoing travel required. This will be discussed in more detail with the successful applicant.

Contract: Permanent

Family Action & the Role’s Impact:

Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.

The Facilities department manages all Assets and Estates that Family Action own or lease across the whole organisation, overseeing all the services across England. 

Are you an innovative team player, who is solution focused and passionate about making a difference? Do you have an excellent track record of retaining and delivering excellent operational services? Are you a motivated and passionate Facilities Manager?  If so, we want to hear from you!

Working closely with the Head of Facilities, the successful post holder will be responsible for the management of Facilities Assets and the implementation of Health and Safety and Environmental Management in Family Action’s Central region (approx. 40 sites).  You will support with our assets across the whole of the charity, including supervising some external contractors.  You will be a confident communicator who is able to work under pressure, achieve targets and meet deadlines. And you will be comfortable working in a small team environment where priorities can change at short notice. 

Your skills

You will have a strong track record in delivering Facilities Management and a focus on quality, performance, safety, welfare and management controls. We want to hire a ‘can-do’ and energetic leader who will build and sustain positive working relationships with key internal customers, while developing partnerships that will continue to evolve and effectively meet the needs of the charity and every service user we support.

Main Responsibilities:

· Conduct Health and Safety site audits to a schedule across Family Action’s Central region.

· Support responsible managers with risk assessments across Family Action’s Central region.

· Support and give advice to local management teams regarding their Health & Safety system, through regular meetings and tickets raised within the Facilities helpdesk.

· To work closely with the Head of Facilities to develop corporate services for Family Action’s Central region sites.

· Help develop the Facilities departments’ JWA (SLA) and ensure they are consistently applied and regional measurables are reported to the Head of Facilities.

· Assist local management teams with planning and undertaking repairs and refurbishment as well as the day-to-day maintenance of Family Action assets (properties and equipment) in conjunction with the relevant budget holders and landlords.

· Monitor and respond to tickets raised within the Facilities helpdesk system (SalesForce), as well as all relevant emails sent to the Facilities mailboxes.

· Collaborate with stakeholders and suppliers, including the engagement of new suppliers and nurturing of existing relationships through meetings and KPIs.

Main Requirements (for details check the job description and person specification):

· Member of IWFM to at minimum at Affiliate level (or equivalent).

· Trained to IOSH Managing Safely Level.

· Good working knowledge of standards and legislation applicable to Facilities Management.

· Experience of delivering site relocation and mobilisation projects.

· A friendly, helpful, and welcoming manner as well as excellent written and oral communication skills.

· Experience of setting up new properties, developing systems, and manging projects.

· Experience with Office 365, One Drive, Outlook, Word, and Excel.

· Ability to organise own work and time, using own initiative and recognise matters that require urgent attention.

· Experience of working within a team providing a service to others.

· To work flexibly as may be required by the needs of the team and carry out any other reasonable duties as required.

· A commitment to the aims, objectives and ethos of Family Action including its equal opportunities policy.

· To ensure you have an understanding (appropriate to your role) of, and comply with, Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.

· To comply with Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.

· To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety, and welfare.

Benefits:

· an annual paid leave of 30 working days plus bank holidays.

· up to 6% matched-pension contributions.

· flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.

· enhanced paid sick leave and paid family leave provisions.

· eye care and winter flu jabs vouchers.

· cycle to work scheme.

· investing in your professional development with ongoing quality training and career development opportunities.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

· Closing Date : Monday 24th June 2024 at 23:59 (midnight)

Virtual interviews are scheduled to take place from w/c 24th of June, with slots throughout the working day and early/late slots available.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Andrew Millard, Head of Facilities: email address can be found on the Family Action job advert attachment.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.

 *Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Good Company (Surrey) is a charity that works to prevent and alleviate poverty. Our mission is to lead our community towards a poverty-free future, while supporting those who need our help.

Our Foodbank is at the core of what we do and who we are. Our activities include Support Work and Counselling, Epsom and Ewell Refugee Network, the East Surrey Poverty Truth Commission and Epsom and Banstead Pantry. We demonstrate our values by being compassionate, kind, trusting, engaged, non-judgemental and resourcing.

We are seeking a Fundraising Manager. In this new organisational role, you will proactively create and grow fundraising income opportunities with individuals, community groups, the faith sector and grant giving trust and foundations. You'll be at the heart of our local community, bringing our cause to life and building lasting donor relationships.

We are looking for someone with fundraising expertise, with a proven track record of building relationships with individuals, community groups, trusts and foundations and other donors to achieve and exceed annual income targets.

For further details please take a look at the Job Description. To apply, please submit your CV and covering letter, addressing the points outlined in the Person Specification. 

Closing date: 25th June at 5pm

Interviews: 2nd July

Join the award winning Independent Society of Musicians

Central London  - Knowledge Hub & Resources Manager

Part Time (4 days per week) and Permanent – Circa £38K pro rata

The award-winning ISM is the dynamic, change making professional membership body for musicians. With a current membership of over 11,000 the ISM is known for its campaigning work as well as services to musicians ranging from legal support and representation to counselling and professional development.

The ISM is now looking for a Knowledge Hub & Resources Manager who will create, manage and deliver the ISM Group’s resources and professional development offering across a range of platforms including digital and print. This is a key part of what the ISM offers to its members and the wider music sector and it is vital that resources are relevant and of the highest quality. You will be an excellent writer and a brilliant communicator of sometimes complex information with a lively interest in all things which affect the lives of musicians. You will have a positive attitude, a keen attention to detail and the ability to handle competing deadlines.

You will be joining a professional staff team who are based in Bayswater, London. The role is four days per week of which at least two will be in the office.

For a full job description for this role please visit the ISM website and vacancies section

To apply please send a CV and covering letter saying why you are right the person for the job.

Closing date is Tuesday 25 June at 9.30am. Interviews will take place face-to-face and applications generated by AI will not be considered.

Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. This is an exciting opportunity to become a part of our high performing psychosocial drug and alcohol service in HMP Birmingham.

We provide a range of services for those affected by drugs and alcohol. Our skilled and compassionate people work closely with services users to change and save lives. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide.

You will be based in our psychosocial team working with adult males (over 18 years old). You will be responsible for delivering a range of elements of our substance misuse work, including case management, assessments, care planning, the delivery of one-to-one interventions to include harm reduction and motivational work, group work, and engagement support, as well as other associated duties. You need to be committed supporting clients to make positive changes in order to prepare them for release into the community, and you will arrange continuity of care. You will work in collaboration with the clinical team and integrated working is a key element of this role. You will work within the prison setting and contribute towards the wider drug strategy.

Having experience of supporting people with complex health needs including substance misuse, you will bring knowledge and commitment to deliver drug and alcohol treatment. You will have a non-judgemental attitude and a desire to support the lives of our service users to be healthier and safer by delivering a high-quality service.

Experience of working with drug and alcohol misuse and individuals is essential. You will be a competent communicator, with the ability to work independently and be comfortable and enthusiastic, both with the highlighted client group and working in partnership with other service providers. Previous experience or knowledge of working with clients on opiate replacement treatment, and/or involved in the criminal justice system will be advantageous.

All posts are subject to an enhanced DBS Disclosure.

Please note we are unable to accept CVs

This position is part of rolling recruitment and therefore has no closing date.

Citizens Advice Hammersmith and Fulham (CAHF) has a record of delivering high quality, multiple award-winning innovative advice and information services which help people to exercise their rights and empowers them to address the issues they are facing.

Our Debt Free Advice project funded by the (Money and Pensions Service), through Toynbee Hall as lead partner, is pivotal to our money advice delivery. We require an experienced Debt Adviser with welfare rights knowledge to join our Money Advice team.

The ideal candidate will be a team player. Strong communicator, who can demonstrate recent experience delivering debt and welfare rights advice across a wide range of digital platforms. Completed at least MAS level 3 debt advice training.

This role requires a passion for working with people, helping them through challenging situations.

Applicants must demonstrate the following,

• use their communication skills to effectively negotiate with creditors via written
• provide consistent, high quality, advice that addresses, welfare rights, housing, and employment issues, arising from the client’s debt
• explain and guide clients through the, available options to address their debt(s) .
• empower clients to take next step forward, putting realistic, sustainable plan in place
• good prioritisation and time management skills.

Debt Relief Order Intermediary experience is desirable.

To apply please send your CV and supporting statement (up to 1000 words) of how your experience meets the person specification criteria.

To find out more go to our website via the apply button

Closing Date: Sunday 23rd June 2024 Midnight

Interview Dates: We will test and interview shortlisted candidates on a rolling basis and reserve the right to withdraw the vacancy before the closing date so early applications are encouraged.

Citizens Advice Hammersmith and Fulham (CAHF) is the leading provider of generalist advice services in Hammersmith and Fulham. We help approximately 12000 people each year with free, confidential, and impartial advice on a wide range of issues. We are looking to recruit motivated enthusiastic Advisers who have substantive experience of providing generalist advice, and a background in delivering advice in Citizens Advice or an equivalent advice agency.

The successful candidates will be expected to have considerable knowledge of topics that affect individuals, seeking our help including welfare rights, housing employment, debt and other associated issues.

This role requires a passion for working with people, helping them through challenging situations.

Applicants must demonstrate the following,

• at least one year’s post-certificate experience of giving advice to the public in a busy environment across a number of channels.
• ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control
• organised focused approach, with ability to accurately record information.
• knowledge and experience of working alongside advice quality standards.
• competent IT skills

The role will require Outreach delivery at the local Food Bank.

To apply please send your CV and supporting statement (up to 1000 words) of how your experience meets the person specification criteria.

To find out more please visit our website via the apply button

Closing Date: Sunday 23rd June 2024 Midnight

Interview Dates: We will test and interview shortlisted candidates on a rolling basis and reserve the right to withdraw the vacancy before the closing date so early applications are encouraged.

Are you motivated by empowering and assisting others? Would you like to develop your knowledge so we can achieve our goal of helping everyone find a way forward, whatever problem they face? 

North Yorkshire Citizens Advice & Law Centre is looking for enthusiastic individuals to join our advice team and make a real difference to their community. The role is office based only – this can be in any one of the following North Yorkshire offices: Northallerton, Richmond, Malton, Scarborough, Selby, Harrogate and Skipton.

As an Advice Trainee you will learn about all aspects of our service and develop skills to deliver high quality advice on debt, welfare rights, employment, housing, family and other legal issues. This will be delivered mainly via telephone but also via email and face to face. 

The successful applicant will have a positive attitude and desire to learn, excellent IT skills, and strong communication skills. You will need to have the ability to work on your own initiative and as part of a team. 

This role would suit someone who is passionate about achieving the best outcomes for clients and is committed to reducing the impact of the cost of living crisis. Advice experience is not essential and full training will be provided.

To view the job pack and apply for this exciting opportunity please visit our website via the apply button

Applications closing date: 24 June 2024 (9.00am)
Reserved interview dates: 27 June – 5 July 2024

Role Title: Social Welfare Law Adviser (Energy)

Trainee Considered

Location: This is initially an in-office role, but following successful progression, will become a hybrid role working between home/ office and presence at outreaches across Bury/ Bolton.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 8am – 6pm. Postholders will be expected to actively contribute to service delivery rotas between these times.

The post holder will work as part of a well-established team, providing reliable and effective advice services, across all advice channels and access points, utilised by Citizens Advice Bury & Bolton. 

Key elements:

• Deliver free face-to-face quality assured advice for those vulnerable to fuel poverty across Bury and Bolton to support them towards being able to keep warm and healthier homes.
• Promote greater awareness and access to advice and other services pursuant to helping people with fuel insecurity.

The postholder will target cohorts to afford their energy bills, and reduce fuel poverty, creating a positive impact on their health and wellbeing.

By:

• Providing advice and assistance on maximising incomes
• Improving the energy efficiency of homes
• Improving health and well-being of people living with fuel vulnerability
• Developing people with Energy advice skills
• Learn from people with lived experience in the delivery of this and future projects.

To be successful in this role you will be able to work with a high level of accuracy and attention to detail, exhibit excellent listening and questioning skills and to present and conduct yourself in a professional and courteous manner with all clients seeking support.

You will liaise with local partners and stakeholders across Bury & Bolton, including internal colleagues within CABB. You will have a robust understanding of the importance of security and data protection to ensure all data is protected in line with GDPR legislation. You will have a good standard of numeracy to perform benefit check calculations to aid the advice process and be proficient in the use of computer packages with a working knowledge of Microsoft Office. You will have an open and friendly demeanour and be able to work as part of a diverse team.

At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racially minoritised communities.

To Apply

Please click on the apply button to be redirected to our website, we are accepting CV & Cover letter to the email provided on the page.

Role Title:  Supporter Communications Specialist

Salary:  Band C-£35,747

Location: Chard, Somerset, UK - Hybrid

Tenure:  Fixed Term (Until the end of February 2025)

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty.    As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.   

Are you a keen advocate of women and girls’ rights in emergencies? 

Are you able to select and use stories and images to meet the needs of multiple audiences such as supporters line with AAUKs values of sharing power?

Can you create compelling copy for various fundraising and marketing materials, both offline and digital?

Could you collaborate with other teams to share information and deliver an integrated supporter journey?

Then we'd love to hear from you! 

ActionAid UK is seeking a passionate and dedicated Supporter Communications Specialist to join our dynamic and values-driven team. This is a unique opportunity to be part of an organisation committed to working for the rights of women and girls, with a strong focus on feminist principles, safeguarding, and becoming an anti-racist decolonised INGO.

In this role, you will be responsible for creating and managing content. You must have a willingness to travel internationally and be able to handle complex relationships and drive change within your role. You will play a crucial role in monitoring and assessing the performance of our overseas programs in relation to report content, child messages, and other supporter communications. Your expertise in Direct Marketing programs, particularly Child Sponsorship, will be utilized to develop innovative direct marketing programmes,  internal skills and awareness of this key organisational product. You will also have the opportunity to showcase the impact of our work through internal communications, such as staff briefings.

In this role, you will also have the chance to work with a wide range of channels and activities, including digital, mail, and telephone, to create supporter-focused communications that create an emotional connection with our supporters. You will use your deep knowledge and expertise to assess and select content that best represents AAUK and our development achievements. Additionally, you will be responsible for creating compelling and high-quality final copy for our Child Sponsorship, Next Step, and Regular Giving programs.

  Key Responsibilities:

- Select and use stories and images to meet the needs of supporters and supporter journeys
- Create compelling copy for various fundraising and marketing materials, both offline and digital
- Continually improve your digital skills and knowledge within the working environment
- Manage supporter feedback journeys and make decisions about audience-appropriate content
- Plan and manage workload timelines to meet deadlines and KPIs
- Develop appropriate communications to support emergencies
- Collaborate with other teams to share information and deliver an integrated supporter journey

Key Requirements:

- Experience in creating offline and digital materials for fundraising and marketing
- Strong project management skills and ability to work under pressure and on your own initiative
- Excellent copywriting and proofreading skills
- Ability to communicate diplomatically and negotiate effectively
- Experience working with diverse stakeholders
- Strong interpersonal skills and ability
 

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer. 

Additional Information: 

Diversity, Equality, Inclusion and Belonging: 

Diversity, Inclusion and Belonging are key to our organisational culture.  We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees.  We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities. 

AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. 

Referencing and Safeguarding: 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices: 

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.   

ActionAid UK has a hybrid working policy for many of our roles.  The requirement will vary from team to team and the responsibilities of individual roles.  As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.”  Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.   

Please note that ActionAid UK does not offer fully remote working options.  We encourage you to discuss hybrid working expectations at interview. 

Recruitment Processes: 

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.   

If we receive a very high response, we may close the vacancy early and will not accept further submissions.  

Service Lead

We have an opportunity for an Early Help Service Lead to manage the delivery of the organisations Early Help Service across the South Locality, ensuring a high quality of service delivery across Edgbaston and Northfield.

If you want to work in a rewarding role, joining a multi-disciplinary team, providing timely, accessible early help and support to families, then apply today!

Position: Early Help Service Lead (South Locality)

Location: Harborne/hybrid

Hours: Full-time

Salary: £33,500 per annum

Contract: Permanent

Benefits: Staff Benefits include: Hybrid and Flexible working, Workplace Pension, Employee Assistance Programme, Enhanced annual leave allowance, workplace wellbeing support

Closing Date: Midnight, Sunday 7th July

Interview Date: 9th & 11th July (please hold these dates)

The Role

As the Early Help Service Lead, you will be responsible for managing a team of staff working at various levels ensuring that they are motivated to deliver their service and receive relevant support and training.  The role will also develop the service, working collaboratively with partners, meet contractual targets and take decisive action where needed.

You will also take the organisational lead in ensuring that appropriate arrangements for keeping children and young people safe and promote the safety and welfare of children and young people involved in the organisations activities at all times.

Key areas of responsibility include:

• People Management
• Service Delivery
• Safeguarding

About You

We are looking for an empathetic communicator with excellent engagement and interpersonal skills with the ability to communicate effectively with a range of people.

You will have experience of:

• Managing services for children, young people and families e.g. health, wellbeing, education or social care services
• Project/contract management experience
• Implementing contracts, seeing through to operational delivery, and maintaining strong performance
• Achieving targets. 
• Managing, outreach staff and support workers
• Building effective relationships with a range of professionals and services

About the Organisation

A leading provider of services to the health and social care sector, we provide a range of services across Birmingham, Solihull and the West Midlands where the aim is to reduce inequalities in learning, employment and health. As an employer, the organisation is proud to offer a range of benefits to staff including flexible and hybrid working patterns, and the provision of workplace wellbeing support and activities.

You may also have experience in areas such as Service Manager, Service Lead, , Children’s Service Manager, Early Help Service Manager, Social Service, Social Services, Youth Service Manager, Youth Worker, Support Service, Community Support Service Manager, Community, Children, Young People, Family, Family Service Manager, Family Support Service Manager.  #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Hours: Full- and part-time positions

Contract: Permanent

Location: CAML charity offices and outreach venues

Salary (pro rata for part time): £33,000 per annum

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Monday 24th June 2024

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton and beyond.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities. 

We are looking for an accredited Debt Adviser to provide comprehensive debt advice and support to those in need.  If you have at least one year’s experience as a debt adviser, passionate about supporting individuals and families in need, and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of casework.  You will also be very well informed with regards to legislation, case law and policy changes relating to debt and benefits.

Our offices have excellent public transport links and Mitcham also has a carpark.  We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands. 

Main duties and responsibilities

• Provide comprehensive, full range of debt advice in line with Financial Conduct Authority and Debt Advice Quality Framework

• Commit to complete ongoing training/development as requested by the charity

• Provide generalist advice in benefits, income maximisation and housing as required

• Complete Debt Relief Orders on behalf of clients

• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly

• Provide a clear plan of action and follow-up on actions relating to cases as appropriate

• Follow-up on actions relating to cases as appropriate

• Identify and escalate serious problems, including safeguarding, appropriately

• Ability to work to own initiative within a team environment. 

• Work closely with service colleagues and wider CAML team

• Support clients in CAML offices and outreach venues

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded

• Review your work, and monitor quality standards, as per the Citizens Advice quality framework

• Ensure data protections regulations are adhere and office procedures followed

• Work with your line manager, senior managers and charity colleagues to develop and improve services, and your own standards.

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work.  We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager (Head of Advice Services).

Person Specification

• Generalist Adviser certificate (Citizens Advice or equivalent) – Essential

• Accredited debt adviser (either through relevant Citizens Advice debt training, Wiser Adviser training). – Essential

• Ability and willingness to comply with Citizens Advice quality standards

• Experience of using client management databases (we use Casebook) - Desirable

• Ability to prioritise work, meet deadlines and manage caseload - Essential

• IT competency and experience - Essential

• Ability and willingness to work as a team - Essential

• Understanding of and commitment to the aims and principles of Citizens Advice service - Essential

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply. (please note we will not consider CVs for this role).

The deadline for applications is 6pm, Monday 24th June 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Website and Digital Fundraising Manager

Position: Website and Digital Fundraising Manager

Location: Remote, regular travel to London expected

Contract: Permanent

Hours: Full-time

Salary: £35,700 - £38,588 per annum

Closing Date: 8th July 2024 at 12pm

Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.

About the Role

Now is an exciting time to join the organisation. You will lead on the back-end functionality of our website and spearhead our digital campaigns. In this role you will be leveraging cutting-edge tools and platforms to enhance donor engagement, supporter acquisition and supporter journeys, also supporting offline channels, creating a great supporter experience for anyone who finds the organisation online.

This role will ensure as potential supporters seek us out and/or visit our website as a result of seeing offline propositions, the messaging is consistent, and if they choose to donate, they have an excellent experience.

Key responsibilities include:

• Review our existing website and lead a project to transition to a new platform, including seeking a provider and implementation.
• Review and improve the online giving experience.
• Potentially recruit a digital content role to provide relevant content to engage our audiences.
• Main responsibility for the technical back-end functionality of the organisation's website, working closely together with the Digital Communications Manager who leads on content and front-end.
• Managing the relationship with the organisation’s web-agency, scoping, and leading development projects.

• Work closely with colleagues to understand and ensure the best possible supporter experience and journey.
• Analytics and reporting.
• SEO optimisation.
• Email marketing.

About You

We are looking for a team player with a positive mindset and technical expertise in website management and digital fundraising.

You will need to have the following skills and experience:

• Proven Website management experience, excellent knowledge of working in CMS systems and leading on more complex back-end and development projects.
• Proficient in effectively using data analysis tools (Google Analytics, Tag Manager) and user experience optimisation tools (HotJar), to inform future website projects to optimise traffic and experience.
• Email marketing experience, proficient in using Mailchimp, writing copy and setting up more complex email journeys.
• Digital Fundraising experience, with a track record setting up digital advertising.
• Experience producing budgets, reporting variances against the plan and re-forecasting.
• Strong copywriter email content.
• Strong understanding of fundraising and the role of digital in supporting on and offline activity.
• Team player who enjoys working collaboratively with colleagues.
• Excellent interpersonal skills, with listening abilities.

About the Organisation

Established in 2006, The organisation is a UK-based, international charity dedicated to bringing solar power to rural communities in sub-Saharan Africa.

Currently, there are nearly 600 million people in sub-Saharan Africa living without electricity. When the sun goes down at night, families are reliant on dangerous and expensive forms of lighting, such as candles and kerosene lamps.

The organisation is pioneering innovative enterprise programmes that tackle poverty and climate change by providing access to clean, safe solar light to homes, clinics, and schools. To date, they have distributed over 2.3 million lights, directly impacting over 11 million people. Families across the continent can now rely on safe, renewable solar lights as the sun sets, but there is still a long way to go to achieve universal access to energy, and we are stepping up our efforts to ensure communities otherwise left behind will have access to solar energy, creating instant sustainable change for people and the planet.

How to apply

Applicants are invited to email their CV and a covering letter, explaining how their skills and experience meet each criteria in the person specification.

You may have experience in areas such as: Website, Digital Content, Content, Marketing, Digital Marketing, Social Media, Content and Media, Media and Content, Digital Marketing Content, Website Manager, Digital Content Manager, Content Manager, Marketing Manager, Digital Marketing, Manager, Social Media Manager, Content and Media Manager, Media and Content Manager, Digital Marketing Content Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

As the first Recruitment Consultant, you’ll join the Operations Director in launching Yonder, a not-for-profit recruitment agency specifically targeting temporary social workers. Yonder, created in collaboration with local authority partners in the Liverpool City Region and backed by funding from the Department of Education, is set to revolutionize the industry. 

As our Recruitment Consultant, you’ll be responsible for recruiting Experienced Social Workers for Local Authority Children’s Social Work teams. We’ll be relying on you to bring knowledge of the North West temporary social work market, as well as expert talent souring and relationship building skills. You’ll be supported by a team with extensive experience of the wider recruitment industry and as well as the local health and social care sector. This is a rare opportunity to join a start-up at the beginning of its journey and work hand-in hand with the Senior team, shaping Yonder’s values, culture and operating practices from the ground up. Join us and be part of the change.

You’re an expert communicator, with excellent written and verbal comms skills. You thrive working in a fast-paced environment and flourish in problem solving and overcoming challenges. You’ll build a pipeline of candidates using job boards, LinkedIn and networking, whilst raising Yonder’s profile by to spreading our vision and ambitions throughout the temporary social work market. Yonder candidates will have a relational experience working with our Resourcing Consultants. You’ll be responsible for guiding candidates through the interview process, ensuring compliance checks are completed as well as for providing excellent after care following successful placements. 

We’re all about doing things differently and would love to hire someone who wants to be involved in helping shape the future of Yonder. What could this look like? Leading candidate events, influencing how we reinvest our profits into candidates and local authorities to help improve the quality of support for children and families, shaping our marketing campaign and inputting into the future direction of the business. 

We’re looking to recruit an exceptional individual for this role, so if you can cover our essentials list and you are motivated to help create long-term positive impact for families, children, and local authorities in the North West, this could be the perfect role for you. 

• You have experience in Social Worker recruitment 

• You’re proud of your desire to create change (but not put off by obstacles along the way) 

• You’re an excellent communicator and relish building strong professional relationships with a range of stakeholders 

• You’re open and honest about what is and isn’t working and will actively engage with your colleagues to problem solve to develop solutions to challenges. 

To apply, send your CV and answers to the questions in the Applicant Pack to Sam Thorley. 

Closing date 30 June 2024. 

Criminal Justice Worker

Location: Weymouth, Dorset

Salary: £24,020 - £30,790 per annum

Humankind is a growing charity with 30+ years of experience, focusing on health and social inequalities. As a leading home-grown charity in England, they engage almost 2,200 employees, 200 volunteers, and serve 100,000+ people through specialised services including substance use, criminal justice, mental health, clinical care, education, housing, and community support.

The Role

Join their dedicated team as a Criminal Justice Worker and be at the forefront of driving change within the community. Your responsibilities will encompass:

• Conducting holistic assessments that factor in the distinct needs of each individual.
• Offering personalised one-to-one support that addresses underlying challenges.
• Crafting and delivering effective care packages aimed at preventing first-time offences.
• Collaborating with a diverse array of individuals and partners to ensure comprehensive care.

Skills and Qualifications

• A deep-seated commitment to criminal justice and community welfare.
• Exceptional assessment skills to identify individualised needs.
• Strong communication aptitude for productive interactions with diverse individuals.
• Problem-solving acumen to design impactful care packages.
• Empathy and a non-judgmental approach to supporting individuals in need.

Benefits

• A rewarding role that allows you to make a tangible impact in your community.
• Opportunity for professional growth and development in the field of substance misuse and criminal justice.
• Collaborative and supportive work environment.
• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance- flexible working and family-friendly policies
• Happy, Healthy You! – our wellbeing offers for our workforce
• Employee Assist Programme and Humankind Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.